Customer Reviews for U-Haul Moving & Storage of Forestville Rd

1415 reviews

4014 Forestville Rd   District Heights, MD 20747
(next to Washington Gas)

(301) 735-1034

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(301) 735-1034

4014 Forestville Rd
District Heights, MD 20747
(next to Washington Gas)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Love the GM. She’s so sweet and kind.

Jazmen M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MENA M. 
Rating:
5.0

Customer did not leave a comment.

FERNANDO C. 
Rating:
4.0

Uhaul App not working. It wouldn't allow me to upload a photo of the fuel level and odometer. Otherwise no issues

LOUIS J. 
Rating:
1.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Maya was very helpful

CHRISTOPHER J. 
Rating:
5.0

The service was excellent from start to finish!

Robert W. 
Rating:
5.0

Great customer service

Deneen L. 
Rating:
5.0

Customer did not leave a comment.

LEKEISHA M. 
Rating:
5.0

Customer did not leave a comment.

STARTISHAMONIQUE B. 
Rating:
4.0

Customer did not leave a comment.

CHARLES B. 
Rating:
5.0

Customer did not leave a comment.

Tonia M. 
Rating:
4.0

Nothing every thing was easy

Adrienne K. 
Rating:
5.0

Customer did not leave a comment.

STARTISHAMONIQUE B. 
Rating:
5.0

Customer did not leave a comment.

Isaac B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ISAAC B. 
Rating:
5.0

Customer did not leave a comment.

Thelma M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TORREY M. 
Rating:
5.0

I will never go to another uhaul this is my uhaul for life.

Shirley K. 
Rating:
5.0

Nothing.

SHEILA M. 
Rating:
5.0

Customer did not leave a comment.

VICTOR Q. 
Rating:
5.0

Customer did not leave a comment.

Erika F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darlene P. 
Rating:
5.0

Customer did not leave a comment.

Jamal D. 
Rating:
5.0

Customer did not leave a comment.

WENDELL G. 
Rating:
5.0

Customer did not leave a comment.

KEEVA M. 
Rating:
5.0

Customer did not leave a comment.

JOYCE E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terry A.  |  Overall Experience 
Rating:
5.0

AC wasn't working properly.

ROBERT A. 
Rating:
3.0

Very, very tight driving a 26’ truck and pulling an auto transport through the property. Staff was very helpful when I asked for two trucks to be moved in order to facilitate leaving the property.

ROBERT W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MAYBELLE D. 
Rating:
1.0

The added a lock to my account because they said I got one! Really when? How do yiu just add things without authority? This is my purse NOT YOURS! I hated the trucks in front of my unit. No discount for me keep asking you to move it out of my way. Adding chores to my day!

LEATRICE D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alonzo G.  |  First Impressions 
Rating:
4.0

The vehicle return policy should be thoroughly explained and the need to be at the rental location at the time of return and that photos will need to be taken of the fuel hand and the mileage before putting the keys in the key slot.

ROBBIN P. 
Rating:
5.0

This location is by far the I have encountered. They are always pleasant.

KIMBERLEY T. 
Rating:
5.0

Very courteous staff.

LORETTA W. 
Rating:
5.0

Customer did not leave a comment.

Angela H. 
Rating:
4.0

Customer did not leave a comment.

ERNESTORAFAEL N. 
Rating:
4.0

Customer did not leave a comment.

ARNELL P. 
Rating:
5.0

Very good service thanks

HENRY A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chiffon H. 
Rating:
4.0

Customer did not leave a comment.

Sandrea B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

MARCUS R. 
Rating:
5.0

Customer did not leave a comment.

Linda K.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

LEAUTRY D. 
Rating:
5.0

These folks work hard to provide the support needed for you to get your work done quickly with the right equipment. Check-in and check-out is fast and accurate. I like these people.

SAMUEL Y. 
Rating:
5.0

Customer did not leave a comment.

MARCIA K. 
Rating:
5.0

Customer did not leave a comment.

DATRICE F. 
Rating:
3.0

When we first tried to change rooms, we were given a smaller unit instead of the larger one we requested. We finally got that straight and Robin, the manager, compensated us accordingly. Lights were often not lit. Many times there was only one person working and they weren’t always in the office because they had to lock it to go assist another customer. When we called to ask questions we were often not helped until Robin could be reached. It seems like others do not have the same knowledge or access. Although she too had to contact Robin first, Maya was helpful in getting us closed out after we spoke to another employee who was less than helpful. All in all, of experience was fair.

Pamela S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARLTON B. 
Rating:
3.0

I asked for smaller unit over year and never could get one and i no one came up, my thought was they came up and was giving to someone else. I was suspoe to be on list but never got a smaller unit. Wasn't happy abouy that.

Catherine R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexis H. 
Rating:
5.0

Customer did not leave a comment.

SANDRA B. 
Rating:
3.0

The were times when u-haul mistakes cost us more. It never was corrected. That was very nice distrusting of them.

CONSTANCE V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEUNESSE S. 
Rating:
5.0

I always have a great experience at this location the representatives take good care of there clients that's why I only go to this location

GARY W. 
Rating:
4.0

Customer did not leave a comment.

GLENN H. 
Rating:
5.0

Absolutely fantastic customer service! Truly!

LARRYDARNELL H. 
Rating:
5.0

Customer did not leave a comment.

Vikki E.  |  Overall Experience 
Rating:
5.0

Great service and great people

James L. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE C. 
Rating:
5.0

Excellent Rapport and very accommodating! They are a asset to your company.

VAN C. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
4.0

Customer did not leave a comment.

JACQUELINE M. 
Rating:
5.0

Customer did not leave a comment.

TWAIN B. 
Rating:
5.0

Staff was awesome, courteous and professional. A truly great experience.

LEONA D. 
Rating:
5.0

Mileage rate lol

CHESTER L. 
Rating:
5.0

Very professional and helpful staff. I would definitely use your company again. Thanks so much.

Lajarey M. 
Rating:
5.0

Customer did not leave a comment.

Lynette G. 
Rating:
5.0

This is my 2nd time using this location, always excellent customer service and clean vehicles.

DIANA P. 
Rating:
3.0

The charges for 4hours was too Extreme!! I don't think I will ever rent a uhaul again!!! Disappointed 😞 Customer 👍👍👍

LINDA T. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA B. 
Rating:
5.0

Nothing keep doing what you are doing

AMANDA H. 
Rating:
4.0

Customer did not leave a comment.

RYAN B. 
Rating:
5.0

n/a

TONY B. 
Rating:
5.0

The process was easy and customer service was excellent. This will be my location and will recommend to my friends.

DORI I. 
Rating:
5.0

Great and fast service, really nice customer service

William R. 
Rating:
4.0

Customer did not leave a comment.

FNU A. 
Rating:
5.0

Customer did not leave a comment.

Vondale D. 
Rating:
5.0

The staff was very professional.

Diane H.  |  Overall Experience 
Rating:
3.0

Policies should be better explained. I was asked when i would be returning the truck and responded 10 am the next morning. Got called at 6 am because the truck was needed by 7. Why ask me and then don't lusten.

PATRICIA A. 
Rating:
5.0

Just more trucks to go at different locations thanks to the gentleman working hard to get me a truck I would've been lost he was wonderful and kind the trip was easy with u haul a friend for life thanks 🌺🌸🌼

RASHEEDAH A. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Great service abd giood attitude for customer service

GUY S. 
Rating:
5.0

Customer did not leave a comment.

Keyana J. 
Rating:
5.0

Customer Service was great thanks

RICKY T. 
Rating:
5.0

Customer did not leave a comment.

NICHOLE A. 
Rating:
5.0

Customer did not leave a comment.

SOPHIA W. 
Rating:
5.0

Customer Service is always good at this location

GARY W. 
Rating:
1.0

They said I damaged the vehicle which is a complete lie, I myself didn't do a walk through of the vehicle with the employees but I know for a fact I didn't crack the front bumper. This is my first and last time using U-Haul.

CONSTANCE W. 
Rating:
5.0

Customer did not leave a comment.

EDGARDO V. 
Rating:
5.0

The owner was so nice and helpful in my time of need I am so pleased with my service here!

Damiya H. 
Rating:
5.0

I have use U-Haul many time but this last one I greatly appreciate! Professional and friendly and I am grateful this was tough move for me and I couldn't have been happier

Damiya H. 
Rating:
5.0

Customer did not leave a comment.

Cynthia G. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

you have a beautiful staff that does agreat job of service

WENDELL G. 
Rating:
5.0

Customer did not leave a comment.

AYANA W. 
Rating:
5.0

The manager Robin was friendly, professional and very knowledgeable of services offered

TRACY A. 
Rating:
4.0

Customer did not leave a comment.

mack l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dorothy M. 
Rating:
5.0

The Team at this Location is amazing. They are very helpful, the Van was a newer van and it was clean.. I highly recommend this location

JULIE M. 
Rating:
5.0

None

ANTHONY H. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL F. 
Rating:
4.0

Do not double charge the customer. While I understand how it happened, it should not have and takes too much time to resolve the problem.

ANtionette B. 
Rating:
5.0

Customer did not leave a comment.

RUFUS A. 
Rating:
5.0

Customer did not leave a comment.

DIANNE B. 
Rating:
5.0

Customer did not leave a comment.

Deborah I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brandon R. 
Rating:
4.0

Customer did not leave a comment.

CLIFFORD J. 
Rating:
4.0

Customer did not leave a comment.

JANAY H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHELE S. 
Rating:
4.0

Customer did not leave a comment.

JANAY H. 
Rating:
5.0

The all women staff were professional, warm and people oriented. Both made the experience top notch!

NICOLE E. 
Rating:
5.0

Customer did not leave a comment.

NASSAR A. 
Rating:
5.0

Customer did not leave a comment.

Joyce H. 
Rating:
5.0

Just keep having trucks available

DERRICK B. 
Rating:
5.0

Robyn helped me and she is so professional. While checking in she walked me through the process and when I returned she completed my return. Everything went smoothly. I really appreciate her pleasant demeanor and was happy to let her know when we were done that I appreciated her help. I would definitely rent from here again if needed.

Dorrie N. 
Rating:
5.0

Respectful, friendly workers. Conscientious of covid-19 rules, positive attitude, and helpful customer service. Thank you.

Vanness H. 
Rating:
5.0

Customer did not leave a comment.

CHARDE W. 
Rating:
5.0

Customer did not leave a comment.

INgrid b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Letia V.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kayon c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NIAMKE A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marijune P.  |  Overall Experience 
Rating:
5.0

Ginger provided excellent service.

mack l.  |  First Impressions 
Rating:
1.0

original experience from when i walked in the Forestville location and proceeded to check in with my prebooked reservation, Was all around poor. However i will say the guy at the front desk was new and he was nice! Outside of that I’m paying this first month and then Taking my stuff out of that storage!!!!!! I’ve had better experiences elsewhere, unfortunately for me The place next door (self storage didn’t have a unit big enough for me at the last minute! But whatever!

Ayanna B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kelly H.  |  Overall Experience 
Rating:
3.0

I was unable to reach the manager when I had issues. I was promised that fees would be waived and they were not. Lack of communication and overcharged was my main issues. James was very helpful but was unable to complete task.

Tresa E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Catherine C.  |  Overall Experience 
Rating:
5.0

The staff was always helpful and provided a positive atmosphere.

Dianne C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES R.  |  First Impressions 
Rating:
5.0

Only concern was that unit had a lot of roaches crawling around....I would assume the customers are keeping stuff in their units that are bringing the roaches since I found the unit appeared to be cleaned.

darrell j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lathan S.  |  Overall Experience 
Rating:
5.0

This location has the best customer service I have ever dealt with.

SEAN L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Hugh D.  |  Overall Experience 
Rating:
5.0

I would recommend your facility to everyone! It’s clean and people treat you with respect. Never had a problem with anything being stolen or wet up from water leaking from anywhere! I really recommend this U-Haul storage it’s the best!!

CECELIA M.  |  Overall Experience 
Rating:
5.0

I received excellent service no complaints at all!!!

Raymond H.  |  First Impressions 
Rating:
5.0

The process was very smooth because I did everything by internet. The office person was outstanding & did her job with ease. She was very professional & mindful of the customer needs. Great job!

NATASHA S.  |  First Impressions 
Rating:
5.0

James went above and beyond to meet my needs. Even with the threat of a looming storm he provided me with 3 different unit options and took his time to see to it that i saw them all. I would definitely recommend this location due to the quality of service he provided.

DONTAINE C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Khaleeqa T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tomeko B.  |  Overall Experience 
Rating:
3.0

The climate was a bit humid and there were wet spots on the floor near and around the units, that could cause an accident....no wet floor signs.

robert m.  |  First Impressions 
Rating:
5.0

Robyn’s customer service was superb!! She was very knowledgeable of the services and products! I am vey please with my customer experience. Ken Grier Grier Management and Services

Kenneth G.  |  Overall Experience 
Rating:
5.0

Robyn has always been my go to person at uhaul. She is very consistent with serving her customers, especially now. She has always put her customers needs first.

Anthony M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Larell J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maurice K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Angelina M.  |  First Impressions 
Rating:
5.0

The general manager there, Robin, was very responsive and totally deficient in helping me with my first time storage experience. However, James punctuated my closing experience and was very helpful anytime I needed help to out my storage experience and with my storage needs. I will always use this storage facility again and recommend it to anybody else. Thank you

DEXTER F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marijune P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debbie D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debbie D.  |  Overall Experience 
Rating:
3.0

Moved out Feb 29. Bill date was Feb 28. Talked to someone who assured me I wouldn't be billed for March. THEY DID! Tried calling several times, only to get an answering service (this is during weekday business hours). All I could do was leave a message for an actual person from the Forestville,MD U-Haul to give me a call. They NEVER got back with me. I was a loyal customer for FOUR years, and they couldn't even forgo a payment for ONE DAY. This is not how you treat a 'valued' customer. I will never do business with U-Haul again. I don't like greedy companies, nor people who disregard their customers and go back on their word.

CARMEN M.  |  Overall Experience 
Rating:
1.0

My storage unit had mine droppings and dead mouse. I hired a professional moving company, they had to move my items in an unsanitary and unsafe environment. Those items were loaded and transported on their company’s truck, then placed in my newly built home. I’m very unhappy, experience was awful.

Kesha S.  |  Overall Experience 
Rating:
5.0

Customer is great! Very polite and helpful. It has been a great pleasure each visit

crystal g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maurice K.  |  First Impressions 
Rating:
5.0

The store manager Ms Robin is the best!

Kiona P.  |  Overall Experience 
Rating:
5.0

The service and staff was great.

YOLANDA Y.  |  Overall Experience 
Rating:
5.0

Robyn D. was extremely helpful , understanding, kind and considerate in my time of need. Thank you Robyn for your prompt assistance!

Constance O.  |  Overall Experience 
Rating:
3.0

Wasnt 24 hours, gate was broken forever

Dionte D.  |  Overall Experience 
Rating:
5.0

your young lady at the desk was A+. from the first greeting with a smile to the hustle to get me in and out because she knew i was in a rush. Keep her as long as you can!!!!!!!!!!

Edward H.  |  First Impressions 
Rating:
5.0

Definitely a great place for storage. Thanks guys

Leander H.  |  Overall Experience 
Rating:
5.0

The staff’s customer service was excellent. It is now my preferred location for storage and equipment rental.

Kesha S.  |  First Impressions 
Rating:
5.0

Very Professional /Quality Customer Service

tilman q.  |  Overall Experience 
Rating:
5.0

Excellent service

Reshawnda J.  |  Overall Experience 
Rating:
5.0

Great thank you all. 🤓

kevin h.  |  Overall Experience 
Rating:
5.0

The office staff at the Forestville location continues to exceed my expectations. Definitely on my top 3 lust of referrals. Thanks U-Haul Forestville!!

Anthony M.  |  First Impressions 
Rating:
4.0

Very professional Smooth process

anthony y.  |  First Impressions 
Rating:
5.0

James was very nice answered all my questions help me with the lock I would highly recommend him as a manager God bless you thank you for your help have a blissful day

Pamela S.  |  First Impressions 
Rating:
5.0

Margaret was wonderful !!!

CARLTON B.  |  First Impressions 
No reviews have been submitted for this location.

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