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HENDERSON FCustomer Reviews for U-Haul Moving & Storage of Four Corners
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No improvements to mention at this time. I actually want to shout out the excellent service from Jesus at this location. I arrived for an after hours drop off and he was there late and didn’t hesitate to assist me get the trailer off my hitch. So thanks Jesus!
CLAIRE OAny time I had a question, they had an answer!!!! That is so convenient!
Roxanne T | Overall ExperienceAwesome people.
ERNEST SGreat assistance I’ve got from the staff doing my transaction. Very accomodating.
ALEXANDER MMonday, June 23rd I visited the store to purchase boxes. The sales associate that helped me was extremely pleasant and helpful, that's why I returned on the following Saturday to rent a storage unit. The young lady that helped me was also very helpful and cheerful.
lezlee d | First ImpressionsGreat storage company. Only issue I had was the extra fees for auto payment or 24 hour access.
Audrey R | Overall ExperienceThe number of employees to help customers, especially on a weekend. Seems it's busier on weekends.
ALVIN TUnit is clean and staff very friendly..
germaine m | First ImpressionsGreat check out and in experience! Great personnel with great communication skills!
CLYDE BBuena atención gracias por su atención
URIAS BEvery thing was good.. excellent customer service.
VERA CBack up camera was dirty
JOSEPHINE CGreat service fast professional and courageous
FERNANDO GThe intended location I set for pick up had no record of my reservation. Then corporate said they called me, which they did not. I showed the contractor my call log. Then they changed the pick up location. 60+ miles out of my way, costing me fuel and most importantly time, 2 hours! I had a blowout which cost another hour and 15 minutes. I'll still use U-Haul again. Ive used U-Haul for my moving needs for more than 40 years with only one other time needing roadside assistance. This time there was a bit more of a hassle. The employee that finally fixed my contract and hooked up my trailer was awesome.
dave nMy appointment was changed three times . In my phone . In the office they have other time. Fortunately the lady call me ,
Felix VI was very satisfied with the service. This was my first time renting a uhaul trailer and the friendly service and assistance was great. The equipment was sufficient for the purpose and the cost was even better. Thank you!!
CRYSTAL VTop right corner of truck leaked into the truck department and some of our boxed got wet. The uhaul company needs to inspect their trucks better we could have lost another of our stuff.
David MEverything went great.
LOREN Jthe crew at this location are absolutely outstanding. i always looked forward to dealing with them. Jesus and Chelsey are great people at this location and have always been very helpful every time i have gone in for my reservation or just to answer a question. i have moved away from this location, and will MISS the CUSTOMER SERVICE, i received from these two individuals.
Ronald BChange NOTHING!! The employees at this location are always the greatest people to work with and help you get the equipment you need or make changes to your reservation without any type of problem. I have been using this location for about 4 years and have NEVER been disappointed with the crew at this location. Thank you !!
RONALD BGreat employee interaction!!
DONALD KThis was the quickest and easiest transaction I have had with Uhaul.
Trenton KEveryone at this site were very polite and helpful.
Sharon B | Online Move InManager is rude. Staff is disrespectful. Extra charges for no reason
ARMANDO VJesus is awesome! Great customer service!
BRIAN JSales associate was very prompt and professional. He was very courteous and advising .....pleased with our experience
ANNA BWould recomed to a friend....thank you guys ...
yolanda y | Overall ExperienceJust keep up the great service that you provide.
JOHNNY WIt's a great place but the prices for storage is very high yes it has climate control building and it's inside but it's getting expensive
larry b | First ImpressionsAbsolutely outstanding experience - everyone that helped was kind and helpful and it was exceptionally easy all around. Jesus I believe was his name helped me twice and I believe the Manager - she also helped and both of them were fantastic to work with.
NICHOLAS LEveryone was friendly and super helpful.
Aaron HNot a thing. Totally happy with the service and equipment
JAMES MEverything went smooth. The staff was great! The guy that helped me , was full of positive vibes and easy to work with. Kudos to him.
BARTHOLOMEW HChelsea and her crew are wonderful. Very courteous, and communicative. They truly cared about my hitch install and did a great job taking care of my car and installing the hitch.
Mark CIt was fantastic service. Glad there was an unit just small enough for little stuff to store away, but however I will return again. When I have the opportunity of an home (rite now in an apt)
herschel s | Overall ExperienceGreat place to store your items. Very clean and secure!
TANYA H | First ImpressionsJesus was excellent!!
Elden MQuick and friendly customer service - keep it up!
JOHN RThey were awesome even recommended further safety measures for the vehicle
PATRICK BFast and friendly
SHANE SGreat staff, very helpful. Always making sure you are ok and willing to help at anytime.
SAMUEL DService was amazing and super simple I’d never done this before and wasn’t sure what I was doing but it was so easy will definitely use this again
KYLIE WEverything was good no problems no complaints
JAMES GNothing, staff was super friendly and helpful. I've never rented from Uhaul before but they made the experience painless and easy. I would absolutely use Uhaul again.
RHETT SIts in our hometown so it was easy to locate.
MELTON HPick up / drop off services for customers.
ANTOINETTE OGreat helpful staff there at the 3000 East Main St., Farmington, New Mexico location. I would use again and recommend. Thank you.
Theron R | Overall ExperienceThe associates were super helpful and friendly! A big bonus... Their building smells so good!
byron JGood price and very clean!
Jeff T | Overall ExperienceThey are all friendly and cool people
CARL CIt is rare to find an establishment where one cannot find anything wrong with its operation, the facility, or the staff. I found one of those establishments when I went to U-Haul Moving & Storage of Four Corners in Farmington, NM. The facility offers indoor, climate-controlled storage spaces that are well lit, very secure, clean, and pest-free. The hours of operation afford tenants access to their property nearly around the clock. Every time I visited this facility the office area, the storage locker area, and the facility grounds were immaculately clean no matter how many customers were there, and the office area was always well stocked with moving supplies. The staff of U-Haul Moving & Storage of Four Corners is an amazing group of people. They are all friendly, helpful, knowledgeable, and professional. Every time I stopped into the office I was greeted with a warm hello and an eagerness to assist me that was very refreshing. Customer service of that quality is rare these days, and it made all my visits to the facility great experiences. The U-Haul Moving & Storage of Four Corners facility is exceptional because the facility manager, Chellsie Brady, is an exceptional leader. That is evident by how well this facility functions, and by how Chellsie inspires her staff to provide outstanding customer service to everyone that visits the facility. In my interactions with Chellsie I found her to be the consummate professional. She has superior business acumen and a positive can-do attitude that make this facility stand head and shoulders above the rest. If you are looking for storage space or want to rent a moving truck in northwest New Mexico, I strongly recommend going to U-Haul Moving & Storage of Four Corners in Farmington. You'll be very glad that you did!
John G | Overall ExperienceGreat location. Excellent helpful staff
SAMUEL DFriendly and taken care of promply
Gloria SOverall there were no issues with staff, cleanliness or the facilities. We had our grown our unit and needed a bigger one but also needed the upgrade to fit into our budget. Thank you U-Haul you guys were great!
tiffany b | Overall ExperienceI would come to you for help, if it comes to it. Everything was very convenient, Thank you for your time and consideration. Have a wonderful blessed day.
Erma J | First ImpressionsI have no complaints. Staff and equipment were top notch. I have only one suggestion. A longer ramp on the 26’ would help. Maybe 1-2 feet. This way it’s not as steep. Just a suggestion though. Thank you Uhaul team.
AUSTIN PThe storage units were exactly what we needed. The facility was well maintained and the staff very helpful and knowledgeable.
Donna F | Overall ExperienceFast and Friendly service. Very helpful to apply trailer to vehicle!
ANDRAE SI just want to thank him and I appreciate everything that they did for me. And I am grateful that I was able to get it done for you guys yesterday I would have not like to have done it the day before but everything turned out good and thank you for having me for one of your customers. Have a Merry Christmas and a Happy New Year.
PATRICIA L | Overall ExperienceIt was an amazing experience . Shawn was amazing to work with!
JACE JThe facility is secured, clean and the staff is very helpful.
LISA T | Overall ExperienceThe worst place to rent. When you fall behind they tack on additional fees and harass you until you pay. Nobody will not work with you nor wave the fee. Can’t get a hold of the manager. Always being called for another location from Abq.
Rosanna S | Overall ExperienceI have rented many storage units in over six states over the last ten years and this is by far the worst experience. The manager and staff were not helpful the entire two years I rented here, the staff never sought to engage renters by going above the bare minimum. I will not recommend this storage facility to anyone.
GABRIEL C | Overall ExperienceThe staff was Extremely Helpful with my planning and storage needs. Helping me narrow down what it was I needed to store and how long. Their variety of options is what I like. I'm definitely going to refer this place for their cleanliness as well as their accessibility. I am definitely going to refer this place to everyone.
adrienne g | First ImpressionsAll employees were very helpful
MARK W | First ImpressionsIt was a wonderful experience an auto transport was easy to load my vehicle and the truck ran great smooth I was very pleased the gentleman that helped me was awesome I didn't catch his name but thank you very much definitely get you guys again and again in the future
JULIETTE LI like renting at U-Haul
JUSTINA B | First ImpressionsI had my storage for 11 months. In that time my fee was raised. While thisnal9me is no big deal. The fact it was done while lots of construction was being done. This would often limit my access to my units. So raise the price yet limit everyone's access and you better hope you drive a truck with the parking lot all torn up in spots. Maybe raise prices after upgrading.
James R | Overall ExperienceTaylor was a great help and had me set up FAST! I had rented before and it made for a simple setup
Jeff T | First ImpressionsWas always welcoming to stop by and they let my family and I use their facilities. Thank guys. We highly recommend.
Kendra E | Overall ExperienceI coulda gone into the Office to save a- Lot of time & effort. Than to have been on- line. While busy & a miss & hit in timing, etc. But thankful that they were there . To provide in hiring guys for moving my heavy duty furniture! Thank you everybody ! PTL
Lucy C | First ImpressionsThanks for making the experience quick easy and secure 💫🙌
Irene M | Online Move InWe had a really great experience with our storage unit! The staff was excellent with customer service and this was a very safe place to keep our belongings while we were moving back to Farmington. The only thing we felt that was inconvenient was the office and storage hours, especially when we were packing and traveling all day, then we couldn’t get into our storage unit after 7pm. Otherwise, we were happy with everything!
Cailey F | Overall ExperienceThe staff went above and beyond to be helpful to us. The manager did an amazing job.
JOY V | First ImpressionsThey had availability at the time needed.
tina L | First ImpressionsI know I haven't been on top of my payments uhaul has been very patient with me on my payments. I am very appreciative
Cynthia v | First ImpressionsJesus was very helpful and attentive. Answered all of our questions and concerns. Thank you!
Kendra E | First ImpressionsJesus was excellent to check in with. He explained the process and then walked me to my unit. Jesus is a great person to talk with and he is kind and helpful. Great move in experience.
Lorraine S | First ImpressionsReally great customer service, very clean, convenient, and had a great experience! Will come back if we need to store our stuff again!
Cailey F | First ImpressionsGreat customer service.
alton l | Overall ExperienceThanks for the help
Randy L | Overall ExperienceIside is better than outside storage.
Randy L | First ImpressionsI'm very pleased with the service and communication.
reynaldo r | First ImpressionsThank you
George D | First ImpressionsRude staffing especially Chellsie Brady.
Kylah W | Overall ExperienceYour staff was awesome! They were friendly, professional, and very helpful. I'm an old lady and they were so patient with me as I navigated your system. Outstanding employees.
Deborah D | First ImpressionsIndoor units smell like weed. Farmington PD contact per employee. However, no one responded. This should be a priority, as marijuana smell is hard to get out of fabric.
Shanice B | First ImpressionsFriendly atmosphere and felt safe to keep our supplies there when we needed it. Will use again in the future.
lisa b | Overall ExperienceCustomer service was excellent, I would rent again in the near future again if needed..
Trudy V | Overall ExperienceSuch an easy process both obtaining my unit and exit as well. I had my stuff in another company storage and my experience was like night and day, U-Haul was great to work with.
andrea c | Overall ExperienceI like uhaul really well it works wit me in my area an da employee are very nice an friendly n helpful..thank you very much.
brian b | First ImpressionsI was told I would have 24 hr access , that was not always the.case
james m | Overall ExperienceLocation is very convenient. Carts provided were very helpful. Staff was very helpful. I liked the security of the storage this location provided. All in all-in-all I rate this a 5 star and recommend this location.
Shanalyn H | Overall ExperienceLove fast easy move in and rates. Staff friendly professional and very helpful. I would most definitely rent again and recommend to others for rental.
graciela v | Overall ExperienceManaging staff is professional, should the need arise for a storage facility in the future this will be the first place I seek out in Farmington
JEFFREY A | Overall ExperienceI love this place in storing my belongings 😁😁
yolanda y | First ImpressionsPaid extra to have packages sent to the facility and place in my unit for security reasons; they have children running around the facility, which created a second reason to have my packages in my locker, and not sitting around there front office. These were expensive car parts. Instead they received the package and left it at the front desk for two weeks. So, I basically paid for a locker to not be used for its intended purpose. Never again…
Daniel D | Overall ExperienceI reserved a unit online. When I arrived with all my stuff, no such unit was available. I was charged $70 more a month for a less convenient unit and told, that happens. Seriously, uhaul? You used to be the best.
Noah K | First ImpressionsEasy access to indoor units. Excellent staff. Good prices. All positive.
Jens L | Overall ExperienceThanks for the space. I was in need of a clean and temperature controlled unit and this place was perfect.
Bryce B | Overall ExperienceI really in joyed having the storage at u haul and would rent from them again but my job put me back to part time so I can’t afford it
Christine S | Overall ExperienceThe facility was clean and well-lit, but it was a huge hassle to actually get into the facility because one entire bay of access doors was malfunctioning, and then the one working bay also stopped working as well. I had to have a staff member swipe me in for each individual trip that I made to my unit (so on any given day, as many as three trips). Very inconvenient. Even the staff were complaining about the facility being very old and poorly maintained. It didn't make me feel great to be leaving my belongings in a facility that even the staff complained about.
Elise R | Overall ExperienceIt's been one of the best storage facilities I've used by far in regard to features. The moving equipment and materials to use at the ready is extremely convenient. Being temperature controlled also kept everything in great condition. My only complaint is in comparison to every other place I've rented is that it was a firm baseline monthly payment and it's been a surprise to see this monthly payment increase. It may not be much to some people but going from around $85 up to $105 affects a very tight budget. I wish more of the smaller units had availability. One other note however is the dysfunctional alarm system. It didn't matter how many times my unit had been disarmed, the alarm blared every single time my unit was opened (even after notifying staff). I have ear problems so it was painful to experience every time.
Lorie T | Overall ExperienceEasy process.
JEFFREY A | Online Move InDrive in option is excellent service; especially when 100+ outside. Thanks
Jens L | First ImpressionsStaff were initially not going to honor the free month with equipment rental offer agreed to on the U-Haul website upon renting the unit, eventually agreed to honor the already agreed upon pricing details when I expressed my frustrations with the attempted bait and switch.
Ethan N | First ImpressionsVery fast, convenient, responsive, helpful.
Allison S | Online Move InMake sure you use the right lock! Has to be the round looking ones!
RYAN U | Overall ExperienceVery clean and helpful staff
Donna F | First ImpressionsI rented a storage unit, ended up finding a bigger one that you did not have. Never used it. Went to cancel the unit and they said I couldnt get any money back so I said I might as well keep it for the month and they told me to bad I already cancelled. So I gave U-Rent around one hundred dollars and never got anything in return. The staff was not helpful and very rude. They told me that they didn't like the tone of my voice and I said it was pretty hard not to have an attitude when they just just screwed me out of a hundred dollars. Other companies in town said they would pro rate the return of my money.
Roddney p | Overall ExperienceGreat people, great location, clean and very easy to access my storage locker
DOLORES R | First ImpressionsThe staff was so friendly and helpful.
raphael a | Overall Experiencegreat customer service! keep it up 👍.
Emmanuel J | Overall ExperienceThe staff and facility were excellent.
Carolyn R | Overall ExperienceThis place has the worst customer service ever. The employees treat the customers like criminals. I will never go to U-Haul for anything again and I will not recommend anybody.
Felix A | Overall ExperienceWas great
noahlijah m | First ImpressionsTook debit card twice 3rd time would not take debit needed Mastercard. I had 2 you would not take card. Rude didn't explain nicely.Staff and you adamant they were correct.
Teresa L | Overall ExperienceJesus was whom I dealt with at phone call, check in and check out. Very nice young man with all the answers!
Leslie W | Overall ExperienceWe had to rent two storage units. The smaller one had dirt all over the floor and the larger one’s floor had tile missing in places making it hard to maneuver. The staff was very helpful at the facility but uhaul corporate told us we would get one free month of storage and we found out when we got to the storage facility that was not true.
Tami W | First ImpressionsWe had picked out our units to be right next to the bay doors which was great for offloading. We noticed the bays doors where closed a month into renting the two units and was told we dont know when they will be fixed. We kept inquiring about when they would be fixed and always where told they are waiting for them to be fixed. We moved out without being able to use the two bays that would have made moving out much more convenent. The day after we moved out the bays where operational agian and all the time we complained didn't seem to be taken into account. Bummed out the problem was side lined and then at the last momnent when it was too late it was fixed.
Bradley D | Overall ExperienceCody and his crew are outstanding young people! Every good,positive, uplifting word you come up with describes them all, each and every time you see them! I will miss y'all too! Thanks for treating a crusty ole gal like family! Corporate,. These kids have it going on! Watch out, and treat them right! They deserve it! Adios Amigos,. See ya on the flip side!
Betty P | Overall ExperienceFriendly and helpful staff in Farmington, NM.
Flaviano M | First Impressionsstaff inside on 8/16 were very the best. very helpful & nice
Angelina R | First ImpressionsJesus and Latisha were very helpful. Would definitely use your facility again.
Amanda B | Overall ExperienceStaff was professional and helpful. The facility was clean and was in better condition than others in the area.
Ottis B | First ImpressionsStaff was exceptionally helpful.
Joan F | Overall Experiencethey provided everything in help and ideas, the team at farmington, New Mexico, should give themself a pat on the back for a job well done, Richard Taylor,
Richard T | Overall ExperienceWas hot inside the building
JUSTIN P | First ImpressionsI really liked having 24 hr access, my unit was clean and well lit. My only complaint, I was not credited back to my account one of two $60 charges for the utility trailer I rented for a day. Customer service was not helpful.
Geneva W | Overall ExperienceEverything was very clean and secure. Everyone was always very helpful and kind! I appreciated it very much!!!!!!
Barbara L | Overall ExperienceEasy access. I appreciate the convenient use of the hand trucks to haul our items to our unit.
Ernestine L | Online Move InThe 5' x 5' was just the perfect room-storage i ever witnessed! @ a price?! So unbelievable! Love the deal! Love the place! Love the facility
herschel s | First ImpressionsVery nice facility with TONS of units inside. Once the loading/unloading bays are available, those will be very convenient.
Dustin M | Online Move InLove the convenience of available carts to help move boxes to the unit.
Samantha E | Online Move InNeed to put in Speed Bumps to slow down traffic going to Planet Fitness!!!
James K | Overall ExperienceNeed to put speed bumps in front of building I dare near gotten hit by the car’s driving through the parking lot going to Planet Fitness!!!
James K | Overall ExperienceNeed to put in speed bumps in I saw almost run over in the parking lot!!!
James K | First Impressions24 hour access to storage would be ideal.
William H | First ImpressionsVery patient and helpful!
ISADORE T | First ImpressionsEveryone had been very friendly and helpful!!!
Barbara L | First ImpressionsManager and staff were welcoming, kind, efficient in renting storage unit, thorough and informed me at each step. I would highly recommend this U-Haul facility.
karen p | First ImpressionsMy stuff is 4 days late from expecting delivery date. I keep calling an no one can tell me where my stuff is. When we first got the boxes everything good no problems in Phoenix.
Crystal H | First Impressions