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Charles R.Customer Reviews for U-Haul Moving & Storage of Four Corners
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Unhitch help would make life easier
alan B.Awesome place
JOHN W.The truck smelled and was very dirty
Debbie M.Great people, great location, clean and very easy to access my storage locker
DOLORES R. | First ImpressionsEach time I have gone in, there have been problems. They don't know how to operate their computers of the system that handles reservations. Each time they had to call their dispatch to get things to work. I have spent hours in the location, just to work on getting things fixed that had been done in error. They need training in their software, in customer service and with timeliness.
Debbie C.Customer service and was very good.
GERRY S.Nothing, I had professional help, excellent service
Madelyn B.It was "ok" until I got sent to collections for things I did not rent, and time I did not use. The redheaded employee was unfriendly and had a forced approachability. I don't know if it was because it was Sunday, but the interaction was cold. Red flagged as he dismissed me when I returned and was told to drop off the key when the facility was still open. I should have listened to the red flag and went in to make sure that they recorded when I returned the truck. But I was tired and I hurt. Only to be charged and extra $68 for having a U-Haul from 10:30am-4:40om on the same day. So I have requested that Cody call jcjdj
Amanda S.Keep up good work
Tiffany T.The staff was so friendly and helpful.
raphael a. | Overall Experiencegreat customer service! keep it up 👍.
Emmanuel J. | Overall ExperienceThe staff and facility were excellent.
Carolyn R. | Overall ExperienceThe people need to be more knowledgeable about the vehicle capabilities to tow trailers. My truck has a frame mount for the ball. The ball is not attached to the bumper.
Kevin B.Every time I come to this location the staff here are always so nice and personable and very accommodating. There was one point when we had a storage unit here where the garage door completely did not work and that was a bit annoying having to deal with, but these things happen. The only thing I might suggest for improvements, is to advertise beforehand that certain rental trucks require a major credit card. Overall our experiences here have been really good. I would recommend coming and and I would come back.
Amanda P.Get friendlier customer service in store— they acted like I didn't even exist when handing me keys and didn't say a word to me.
JESSICA P.The person at the counter was extremely rude when we had to use the truck another day. Card was charged and it was paid for but he called my sister and literally YELLED at her and said we were rude, inconsiderate and disrespectful. I will NEVER use this location again
Taylor R.HAD NO COMPLAINTS, CUSTOMER SERVICE EXCEPTIONAL. THOUGH, i NEGLECTED TO RESERVE A LARGE STORAGE UNIT, THANKFULLY TWO SMALLER UNITS WERE AVAILABLE.
cindy K.Everything good
leonard D.Everything is fine .
Jerry J.Van had a very bad alignment issue. The truck pulled hard to the right. I had to hang on the steering wheel for 800 miles to keep it on the road.
Greg C.This location is great and I've rented from here several times. They always have the equipment I need and are friendly. Thank you!
Sharysse B.You provided us with excellent customer service from the beginning to the end. I highly recommend this business and will definitely use again.
Gloria N.This place has the worst customer service ever. The employees treat the customers like criminals. I will never go to U-Haul for anything again and I will not recommend anybody.
Felix A. | Overall ExperienceSuper easy to rent a uhual trailer! The process made it extremely easy and helpful for us.
Steven R.Doesn't need improvment
PAT Z.Cracked windshield.
JEFFREY H.Nothing to improve upon. This location is always very friendly and helpful during the process of reserving a moving truck.
DELORA S.Everything was fine and staff were very professional.
Eric J.Clean truck, fast and friendly service
vivkie G.Make sure vehicle is well maintained before it goes out.
amelia H.Josh, Taylor and Jesus were great, couldn't have gone better. Ashley was super helpful on drop off day on phone call. Very professional service Thank you, John Nichols
john N.Had excellent customer service
Phillip C.Good job
sam D.Was great
noahlijah m. | First ImpressionsCody and Bianca are always great help. Thank you Uhaul and staff.
Austin P.Friendly service
Jorge A.I just dropped the dolly off, because ramp was dragging. I could not drop it off as agreed. Then it seems I was charged double the daily fee. When I already paid when I initially picked it up.
Galen M.Customer service was excellent as far as making a reservation over the phone and checking out/in the rental was easy and the representatives were very friendly.
delora S.Took debit card twice 3rd time would not take debit needed Mastercard. I had 2 you would not take card. Rude didn't explain nicely.Staff and you adamant they were correct.
Teresa L. | Overall ExperienceJesus was whom I dealt with at phone call, check in and check out. Very nice young man with all the answers!
Leslie W. | Overall ExperienceTrailer was showing its age. Maybe selected because it was for local use. The facility is very nice and the staff is very helpful.
George V.All good!
Michael S.I was charged for time change and ckbout cost using someone because your company booked my drop off location at a place that didnt accept 24 hrs. How is that my fault i would like a redund on that ck my order. Also no dolley at pick up location.
Patricia F.Quick and convenient drop-off.
George V.I left my meds in the glove box of the rental and Barely made it on down the representative on duty kept the store open after 8 o'clock just to make sure that I got my medication service like that is a rare thing in today's world I felt like they really cared thank you so much I Isaac Williamson
Isaac W.Everything was fantastic! Impeccable customer service and we were overwhelmed with kindness and support! These guys were amazing!! Please let them know how m7ch they are appreciated
Jennifer H.The guy I worked with was really nice
leonard F.I have used the Main Street uhaul in Farmington for many rentals of trucks and trailers. The staff are always very professional, friendly and very helpful in getting equipment hooked up or turned in quickly and efficiently. I recommend this uhaul business to anyone for moving or transporting household goods or vehicles.
Christine J.nice folks to work with
JIMMY T.Staff was so nice. From the call center in Albuquerque to the staff at the uhaul location! Excellent!!
Sonia L.I had our trailer hitch and wiring installed in Florida when we purchased our vehicle. This was the first time we towed a trailer with it. The wiring was completely messed up from the installation. We had no idea. My son had to spend the day finding someone to repair it. Cost me $233 to fix it. Never using U Haul again to install in my vehicles. Not this locations problem, but they could have assisted in fixing it.
Thomas M.Staff were rude and ready for a fight! Said they could NOT help me or touch anything, per policy. REALLY??? Fire the manager NEVER Go to this location for anything - EVER!!!
Waldon L.One of the sites charged me for a wrong drop off even though I had communication regarding the change in drop off point
Marjorie H.We had to rent two storage units. The smaller one had dirt all over the floor and the larger one’s floor had tile missing in places making it hard to maneuver. The staff was very helpful at the facility but uhaul corporate told us we would get one free month of storage and we found out when we got to the storage facility that was not true.
Tami W. | First ImpressionsWe had picked out our units to be right next to the bay doors which was great for offloading. We noticed the bays doors where closed a month into renting the two units and was told we dont know when they will be fixed. We kept inquiring about when they would be fixed and always where told they are waiting for them to be fixed. We moved out without being able to use the two bays that would have made moving out much more convenent. The day after we moved out the bays where operational agian and all the time we complained didn't seem to be taken into account. Bummed out the problem was side lined and then at the last momnent when it was too late it was fixed.
Bradley D. | Overall ExperienceCody and his crew are outstanding young people! Every good,positive, uplifting word you come up with describes them all, each and every time you see them! I will miss y'all too! Thanks for treating a crusty ole gal like family! Corporate,. These kids have it going on! Watch out, and treat them right! They deserve it! Adios Amigos,. See ya on the flip side!
Betty P. | Overall ExperienceFriendly and helpful staff in Farmington, NM.
Flaviano M. | First Impressionsstaff inside on 8/16 were very the best. very helpful & nice
Angelina R. | First ImpressionsJesus and Latisha were very helpful. Would definitely use your facility again.
Amanda B. | Overall ExperienceStaff was professional and helpful. The facility was clean and was in better condition than others in the area.
Ottis B. | First ImpressionsStaff was exceptionally helpful.
Joan F. | Overall Experiencethey provided everything in help and ideas, the team at farmington, New Mexico, should give themself a pat on the back for a job well done, Richard Taylor,
Richard T. | Overall ExperienceWas hot inside the building
JUSTIN P. | First ImpressionsI really liked having 24 hr access, my unit was clean and well lit. My only complaint, I was not credited back to my account one of two $60 charges for the utility trailer I rented for a day. Customer service was not helpful.
Geneva W. | Overall ExperienceEverything was very clean and secure. Everyone was always very helpful and kind! I appreciated it very much!!!!!!
Barbara L. | Overall ExperienceEasy access. I appreciate the convenient use of the hand trucks to haul our items to our unit.
Ernestine L. | Online Move InThe 5' x 5' was just the perfect room-storage i ever witnessed! @ a price?! So unbelievable! Love the deal! Love the place! Love the facility
herschel s. | First ImpressionsVery nice facility with TONS of units inside. Once the loading/unloading bays are available, those will be very convenient.
Dustin M. | Online Move InLove the convenience of available carts to help move boxes to the unit.
Samantha E. | Online Move InNeed to put in Speed Bumps to slow down traffic going to Planet Fitness!!!
James K. | Overall ExperienceNeed to put speed bumps in front of building I dare near gotten hit by the car’s driving through the parking lot going to Planet Fitness!!!
James K. | Overall ExperienceNeed to put in speed bumps in I saw almost run over in the parking lot!!!
James K. | First Impressions24 hour access to storage would be ideal.
William H. | First ImpressionsVery patient and helpful!
ISADORE T. | First ImpressionsEveryone had been very friendly and helpful!!!
Barbara L. | First ImpressionsManager and staff were welcoming, kind, efficient in renting storage unit, thorough and informed me at each step. I would highly recommend this U-Haul facility.
karen p. | First ImpressionsMy stuff is 4 days late from expecting delivery date. I keep calling an no one can tell me where my stuff is. When we first got the boxes everything good no problems in Phoenix.
Crystal H. | First Impressions