Customer Reviews for U-Haul Moving & Storage of Fredericksburg

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Fredericksburg

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Suzanna S. on

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Counter staff very helpful, also helped us plan our next move in a week or so. Checkin efficient and easy.

Pam W. on

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Brittany H. on

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BRUCE D. on

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Michelle B. on

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Linda G. on

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They were all VERY FRIENDLY and HELPFUL. Will only use that location.

Melissa K. on

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JAMES W. on

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Jacob P. on

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Super slow customer service and the hold for my money caused me to not pat a bull due that day.

DALYN M. on

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The guy who helped us at the front counter I can't think of what his name is but I mean with so friendly so helping very understanding was very quick very professional I would definitely recommend that location and him as well.

william d. on

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Very friendly and professional

DARREN B. on

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William R. on

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Everyone was very nice

Diane E on

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The staff was so helpful to us as we rented a 5x10 storage room. The agent really provided top notch customer service! We are thankful for her help and advice!

CARL J. on

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Mike S. on

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I was going to use the online app to save time, but wasn't exactly sure how it all worked, so I backed out of it and did the in-person pick-up. It took maybe 15-20 minutes as the 3rd person in line, but the guy who helped me was very efficient, polite, and informative. The drop off was very fast, and done online by a guy outside, so that was really good. The road at the light needs to be fixed to allow more turning room, but that's not u-hauls doing. Very pleased overall, and this was my 3rd time using this location.

richard M. on

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Have more agents on the desk.

Cameron G. on

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Ryan was great!

david k. on

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JAMES L. W. on

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Richard Y. on

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Had to give 5 stars because of the nice equipment and the nice people, but UHaul gets a 1 or a zero with regard to the transaction piece. I booked online for 2 days for $39.90 a day, but got to the store and it was exactly DOUBLE the price that was confirmed to me online AT checkout with the EXACT dates I asked for. Something about M-T being one price and F-Sun being another. Not a nice thing to do to someone who is virtually forced to accept the deal because of having to move ON THOSE 2 DAYS!!!!!

Ebony S. on

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Melissa C. on

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Everything was “Great, Thank You able to change truck today when I call today! I really Pleasure Very Much from my Heart! I really didn’t couldn’t get a truck at the very last minute , when I call yvwhen I get off from work today. That was Saturday 06, 2017. Everyone’s that work at the U-HUAL very nice and very helpful to and help pick out a storage unit last Sunday. Thank You again, I be back to move into my house, In God Will to move may 6 months from now. Thank Again To The U-HAUL ??????

Bismillah A. on

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Great people and nice customer service with excellent trucks

John M. on

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My Dad was told he had to take the trailer he rented to Tampa, Florida not in Brooksville, Florida. It would of had to pay $85.00 to return it. Had to call Corporate to work it out and wasn’t going to give the deposit back of $60.00.

Zaleka T. on

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Awful customer service skills. But not to mention uhaul has awful manipulation. Every time I request a pick up at a specific location I'm always routed to a location further away with the reason being that the equipment is not at that location. I feel like you guys do that to get more mileage on customers. Its no way this is EVERY TIME.

Melissa C. on

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Everything, And Thank Everyone’s That help me with Everything! Everyone’s very helpful, when zI need help. Continue to what u do, and customers services u provide me when I need move over the weekend. And when I call to make reservations for a U-Haul Truck. Thank You So much!??I be reserving again. When my house is complete build. Thank You Again for ur Services!????

Lazalia R. on

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william k. on

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Outstanding service.

MELVA S. on

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John M. on

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Crystal (at the Fredericksburg, VA Location) was very, very helpful and made the experience very rewarding. She's great!

Leslie R. on

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Robin L on

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Experience based purely in checking in for a store unit. Sales associate was extremely friendly, curtious and helpful.

Connie G. on

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The truck ran horribly was scared it would not make it had to tow a car from Fairfax and of course traffic was bad. Talked to worker and he said it will run like that if in tow mode I didn't really care for that answer I have never had a problem with you before

Pamela G. on

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David B. on

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yaw A. on

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Roberta J. on

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Staff was very cutious and polite and helpful

STEVE D. on

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This is the best run business in town. Your manager Jeanie and her staff are just incredible.

Phillip J. on

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Excellent customer services. Return of vehicles is much easier now and quick. I like the email acknowledgements and receipts.

sharon o. on

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Thank you so much. Everything went so smoothly and the process was so easy :)

mark b. on

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Gregory C. on

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Cale H. on

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David B. on

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It was hard to navigate the rental truck as the lot and driveways etc were full with rentals. If I had a bigger truck then the 15 ft., I would it have taken a lot mire time to unload. My suggestion is that locations similar to have a close by lot for there vehicles.

RICHARD A. on

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I rented a 5x9 trailer with a loading ramp. I did not realize you had smaller trailers, also with loading ramps. Web site does not show the smaller trailers with loading ramps.

MARJORIA M. on

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All of the employees were helpful, it was a busy Saturday but they took care of everyone! Ryan was our customer rep. and he was great!

joseph w. on

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Tom R. on

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Great service. You don't need to improve anything. Manager went out of his way to make sure I knew all about the truck, the contract, insurance, etc. He made a tough move a lot easier. Tom

Phillip A. on

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Jeremy L. on

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Elizabeth G. on

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David P. on

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Marie O. on

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WILLIAM P. on

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Natasha G. on

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Christina and the rest of the staff was awesome!

Angela C. on

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Michael B. on

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This trailer should be retired to The Smithsonian.

Kevin Z. on

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My experience was fantastic everyone at this location was friendly and helpful.

Megan D. on

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Pam M. on

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Great customer service. Drop off was easy and fast. It was like the NASCAR pit crew coming to me to check in the vehicle. They even helped me locate the bus stop nearby behind the McDonald's across the street. Great job!

WANDA D. on

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Prices are way to high!

Barbara E. on

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Rochelle T. on

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Lisa A. on

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Faster check-in for van rentals

SHELDON C. on

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Jacquelyn S. on

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The man who helped me with the truck and informed me with the vehicle and its policies was very helpful!

Barbara E. on

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The location for this uhaul place is so convenient! It's right off the interstate and near gas stations.

james s. on

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Used night drop. Had hard time finding drop box

Edward S. on

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Scott M. on

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Ted A. on

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Arthur P. on

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Gilsa s. on

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Douglas C. on

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NAIMAH A. on

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John M. on

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karim B. on

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John B. on

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Wanda H. on

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First experience and everything was great!

Richard P. on

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anthony A. on

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John D. on

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Vehicle was not clean inside and was high mileage for a 600 mile trip to Georgia

CHAD R. on

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It's no better or worse than any other U-Haul I've been to. Convenient moving on the cheap.

Brandon C. on

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Deborah B. on

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Could improve for customer service to walk you to the truck with so many on the lot or signs to the number system.

felicia p. on

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Joseph B. on

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Nothing - It was one of the most pleasant, supportive, and positive buying experiences I have recently had the good fortune to be engaged with. The staff was outstanding, professional, knowledgeable and a joy to work with. Thank You!

Chearonn S. on

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Charlene S. on

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Everything was good with the truck I rented, the lady that waited on me when I picked up the truck was very patient, informative, and nice!

Dawn K. on

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I dealt with Valorie and Auston...they were FANTASTIC!!!!!! What a great experience this was!!!!!

Timothy M. on

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Very helpful and respectful

shamecka R. on

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The store manager helped me in a time of need an I will be forever great full

raymond m. on

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Equipment had several dents and needed repainting. Did not look good, but did the job

ALBERT R. on

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Darshea T. on

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Robert E. on

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Windshield was filthy both inside and outside.

Jennifer K. on

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Fantastic service and excellent equipment, best truck I've ever rented.

PAULA J. on

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danita b. on

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carolee h. on

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Both Amanda & Jeannie were very helpful. Checking back in was very efficient.

Kathy C. on

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Received notification that my pick up location had changed. Went to new location only to find they were closed. Was redirected back to original location only to wait in line for 30 plus minutes and told that my reservation time was now changed to 4 hours later all the while I am paying $130 for movers who were waiting for me. Absolutely the worst experience ever!

Billie B. on

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GREAT customer service ALWAYS. I have used this location before, and will use it again!

Janet M. on

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Kevin H. on

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Robert S. on

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Maria C. on

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Better communication, and not wait until the truck is dropped off to tell the customer that you cannot drop at the first location.

BRIAN M. on

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Customer service was good and equipment was in good working condition and clean. Only issue is the cost is quite high. I won't rent a moving truck again due to high prices compared to local business competitors.

sandy m. on

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After visiting another uhaul location (RT 17) and getting horrible customer service, no explanation of trailers and a bad feeling, I was not sure of the service I would receive at the Plank Road location, but thought I would try. I was very happy with all the employees and the service I received renting a trailer at the Plank Road location. I had never used my truck to haul and didn't realize that I did not have wiring and the balls available did not have a long enough shank. Ryan Evans was wonderful about getting my truck wired. He even stayed late to wire it so I would be ready to hook up the trailer and get on the road at 7 am the following morning. Crystal was great from the start. She explained the different options available to rent and haul. Genuine customer service. I would highly recommend the Plank Road, Fredericksburg location.

Michael A. on

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Leslie M. on

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Samuel U. on

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Nothing as I can see. Very well run with fun, polite personnel. Easy operation and well done. The company should be proud of this location. Buddy Updike

Alphonso T. on

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Jeffrey H. on

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My call to rent was handled by a very nice and patient woman who was very helpful. The vehicle I rented had a broken AC (One speed on fan and which was blowing hot air) and only one power point that was old and not made for today's plugs, meaning to phone charging for my GPS. The radio was poor as well. It was clean and suited my needs though. There was no place to park to even go inside to conduct business. Good thing Bob Evans up the road allowed people to park or this location would have been a complete traffic disaster, and even with that, it was close. The office was extremely busy and I had a wait time in line of about 20 minutes. My service rep was very nice and efficient with a good personality that staved off my mood after standing in line. Thank you for being there when needed as the Sunday hours were a savior.

Xavier R. on

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Xavier R on

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Staff was all very helpful. Crystalsp was especially great. Thanks.

Lisa W. on

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The drop off was 100% better than pick up.

Noel C. on

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The laddies at the front desk we're fantastic! My questions were answered and the service was top notch.

Lorraine M. on

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Ryan C. on

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Aaron J. on

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Randall C. on

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Nothing! That's a great location and Chardonnay was awesome at customer service when I returned the trailer! (Despite being very short handed and very busy)

Tom D. on

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Wesley T. on

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FRANKLIN W. on

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Jeff B. on

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Always a great place to rent customer service is awesome

Moreen B. on

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I chose NO to use this uhaul location again only because of the truck that was given to me to use. It was terrible and unsafe. Not sure if these trucks are serviced regular but they really need to.

Sharon W. on

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I've used this location to refill my propane tanks as well. Very clean and well run business. I will definitely use their services again.

Andrew P. on

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Cole G. on

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James A. on

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The store seemed under-staffed. One desk worker with 5 people in line waiting for service. Most of us had done an online reservation but we were all burning time while staff served one person who had not done a prior online reservation. Everything else is fast when renting online, this one issue bogged the time down significantly.

Barbara M. on

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the two gentlemen that completed my installation also installed the rear brake tail lite for me. I had the bulb and they put it in. they were great it was a great experience. I will be bringing my daughters car or cars down to get this done to hers. thank you so much.

richard c. on

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Shellee o. on

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Corey W. on

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JORGE R. on

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MARTIN B. on

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Mareena S. on

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James r. on

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KEVIN B. on

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Stephen H. on

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sylvia m. on

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jayne k. on

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Fix the 6x12 cargo trailer number RV 6121 A. Do not blame the customer for faulty equipment. I did NOT file a complaint. I was doing the right thing by letting U-Haul know that the trailer I rented was faulty. I told the workers that there was a stream of water coming into the trailer, soaking my belongings. They acted like it was my fault that my items were ruined. I was accused of many things like not closing the door, loading items in the rain, loading my items improperly, even of being a liar. They poured a bucket of water on the trailer and said they did not see any water leaking in. Driving 55 mph in the rain is very different than pouring a bucket of water on top of the trailer. I pointed out that the left side door was buckling at the base, looking like water damage. I was informed that the trailers are sometimes washed out with water. I ask why the right side door did not have water damage (when I rented the trailer it had not been washed out with water because I had to ask the worker to clean it out. a leaf blower was used). I shared with the workers all the pictures I took of my soaking wet belongings and the stream of water droplets on the inside trailer wall. I showed my pictures to them for their use to fix what's broken. I was informing you of the water streaming into the trailer. U-Haul trailers are not water-proof, just water resistant, but to a faulty point. U-Haul does not cover water damage. *U-Haul- do a better job with your customers. *Check the equipment for faults with out blaming the customers who are truly being helpful to the company by pointing out deficiencies. *Rent plastic tarps included in the rentals or sell them very inexpensively. *Make it known verbally when renting that the trailers can leak and ruin items *Don't accuse customers of lying. *If there is a complaint, pull the equipment off the lot and do not rent it until a complete evaluation can be made. **Say thank you to the customers *lose the 'attitude' and be helpful

Harold G. on

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Linda S. on

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Everything went well. Do the same for the next customer.

Charles L. on

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I have rented from this location multiple times and always receive service

james b. on

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Maintain your superior customer service!!

Larry A. on

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Kimberly M. on

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paul b. on

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WILLIAM F. on

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Everything was great! Very good staff.

Justin G. on

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Great customer service

Tammy B on

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Excellent friendly staff

Tony B. on

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Computer upgrades left us standing at the counter for nearly an hour just to complete a 10 minute transaction. One clerk out of three wasn't experiencing the issue at her terminal and the othe two that could have been working through the issues with tech support were engaging in unrelated support to the one customer while our wait wore on. More training and technical tools are needed.

Tammy B. on

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ALRICK CARMEN K. on

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Gregory L. on

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Gregory L. on

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Dale T. on

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Kevin W. on

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Everyone at this Uhaul location were extremely friendly and helpful. The would try to save you money if possible. Also, this location was well lit at night where I thought that safety may have been a concern when dropping the vehicle off after business hours. I would recommend this Uhaul location to others.

Charles k. on

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Michael M. on

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Thomas S. on

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Great staff, quick service!

frankie s. on

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Angela M. on

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Brandon L. on

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Harry D. on

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james b. on

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Just maintain your superior service!

MICHAEL H. on

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Christal J. on

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ELIZABETH S. on

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Each of the young men I encountered were accommodating, humorous & a complete pleasure to deal with. Thank you for finding & developing great associates that were the second great Uhaul experience I have had this month. Money well spent !! Thanks guys

James S. on

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Sheryl K. on

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SHERRY S. on

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Jamie M. on

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Jacob R. on

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Jerel W. on

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they gave me the wrong size trailer even after I challenged them on size. When it did not work I had to return wasting an hour+. Then I was told it was mislabeled. I think they should have caught that especially since I questioned them on it. I was toting a 52" deck lawn mower so a 4' trailer wasn't going to work. That is why I reserved a 5'

JEFFERY C. on

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Best UHaul center that I've been too. after four separate visits to U-Haul Moving & Storage of Fredericksburg, never had any problems. Great staff!

Kamran P. on

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Thanks

WANDA R. on

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Nothing

Felecia C. on

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Valorie was exceptional in her service throughout the entire process. Very pleased with the level of customer received. Thank you!

Dawn S. on

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Louis B. on

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The only problem with the Fredericksburg site was the driveway. It's very narrow and 2 Uhaul vehicles cannot pass in separate directions. Otherwise the return was quick and easy.

Robert B. on

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Chris R. on

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Over rated prices for 2 days ! And the mileage bull crap is a joke !

elizabeth M. on

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John N. on

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Amazing experience from start to finish!! Thank you!!

John P. on

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Steve J. on

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tyrone c. on

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Mitchel G. on

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Edward T. on

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it was supposed to be a one way rental i even corrected them on it and they still screwed it up. it made the turn in take over an hour and me driving an extra 15 miles out of my way. Overall nice people just made a mistake

ROB M. on

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Jeannie at the Fredericksburg location is absolutely wonderful to work with. I would highly recommend her and her staff.

Ralph L. on

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Fast, friendly, everything went smoothly

Aaron R. on

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Robert W. on

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Ryan was very helpful

Sybil G. on

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elizabeth M. on

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Thank you!

Carl Q. on

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Kudos as usual...thanks

Mark S. on

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Kevin M. on

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Great staff - great service!

Sara H. on

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Amelia H. on

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CARLOS E. on

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kha l. on

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Es W. on

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joe m. on

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Jennifer M. on

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Darrell T on

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The staff were very friendly, professional, and extremely helpful. It was quick and easy, and they explained everything so well that they answered all of my questions before I could even ask them.

Melissa B. on

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bill j. on

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Hector C. on

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Lower prices!!

Lindsay H. on

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nicole d. on

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Overall, I was not satisfied with my experience with UHaul, I have always used UHaul for moving but this experiences was not the best. The pick up location was completely out area.

eric w. on

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Very friendly and receptive.

Grant G. on

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ERIC J. on

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Matthew D. on

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Tammy D. on

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EDGAR M. on

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Rob B. on

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Friendly and helpful staff. Provided terrific service during a period of peak business with dozens of customers needing help. Truly remarkable service.

CATHERINE S. on

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check-in went well returning was a zoo. more personal are needed on weekends

Marquis B. on

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JOHN S. on

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Longer hours on Sunday; especially earlier am open

Vic K. on

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Michael H. on

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Michael P. on

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Robert R. on

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I like that they offered a discount if we returned the truck to a different location near by. Also, the offer to get movers to assist with the move was a huge help!

Robert R. on

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I needed a truck. They had trucks for a fair price. Really not too much to change. :) We did appreciate the option to also get movers to help if we were interested.

Richard G. on

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This UHaul location is excellent in all areas...reservations, check-in, quality of equipment, returns, and billing. Rental costs are competitive, and the employees are very helpful and friendly.

Ben S. on

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David T. on

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Truck pulled to the right empty or loaded.

Galo C. on

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AUDREY R on

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great !

Ryan C. on

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bEVERLY J. on

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anthony s. on

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A+++ Service.

Carl W. on

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I was less than pleased with the young man that checked me in. I had to disconnect the trailer as he wasn't strong enough to turn the release on the hitch. He was less than polite and a process that normally takes ten minutes took more than thirty. I had not seen him at the location before so I assumed he was relatively new and inexperienced.

Bruce M. on

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Brittany H. on

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Kevin M. on

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Fast & friendly service - very professional

Tammie T. on

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LESLIE S. on

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Ryan was awsome! Funny guy. We where in and out with no problems.

Sarah A. on

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The woman at the desk, Valorie, was super sweet and friendly. Her kind and helpful attitude was a great way to start an early morning of moving!

Timothy P. on

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TIMOTHY p. on

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Robert L. on

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Everything about this U-Haul team is awesome!!! Great service... Great Equipment... and friendly a professor staff!!! We are repeat customers and we'll be back again... Thanks!!!

BRUCE D. on

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Wonderful experience.

Allan S. on

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clifford p. on

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Service was quite adequate.

April C. on

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anna r. on

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Richard P. on

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Gretchen C. on

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My experience up to picking up the truck was horrible. I kept getting multiple emails and conflicting information about my reservation. I then had to travel 45 minutes to pick up the truck. Now I have two charges for the same reservation on my card that I have try to get off. Will NOT use uHaul again nor recommend them again.

truman d. on

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Ronnie S. on

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eric f. on

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The guy at the drop off place was very nice and helpful

Kevynn B. on

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ANDRE M. on

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Well I'm a person who don't like using my bank or credit card due to a terrible situation. Where someone had hacked my account. I was not informed if I care to pay cash it will be an additional fee for the price I was quoted Some people like me did not like carrying lots of cash in their pocket only carry what I need. So the option should be told before showing up or give in the quote

Michael S. on

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When a concern is brought to your attention, the answer we received wasn't satisfactory. Some of my belongings was soaked as we drove through heavy rain, to be told that happens, you can guarantee I won't use Uhaul again and I won't recommend Uhaul to family or friends....

Debra G. on

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I dreaded going to a trailer rental place BUT this place surprised me. Ms. Aylor was exceptional in her service in spite of being a busy Saturday. Took her time with us and went the distance to understand our needs for a local trailer. The site was clean and well stocked. And the return check in was so simple. All staff that we came in contact with were very courteous.

Michael H. on

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VINCENT V. on

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Pick up was disorganized and delayed. They were not prepared for the rental.

JEREL W. on

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We had a price discrepancy and the manager told the associate to adjust the pricing. They had just changed computer systems so it was a slight hassle. When I got my bill It appeared they charged me for the amount instead of subtracted it. I still need that fixed

Keith H. on

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ZELDA J. on

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Timothy E. on

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Benjamin C. on

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Great experience

Dionna P. on

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Steven S. on

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Best U-Haul location I have ever seen. Prompt and courteous service. Very organized to expedite customer service.

Casey S. on

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John S. on

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You have wonderful staff at this location. Valorie (sp?) is super nice.

SHAY P. on

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Kevin B. on

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Louis F. on

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Jaime R. on

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The team was great helped be with a successful move

Wilfred S. on

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Excellent customer service!!!

Irving P. on

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The lights in the trailer did not work, i risked my life and the life of others i am so glad i didnt get a ticket. I left the trailer 40 miles away from my home because i couldnt drive it home during night time. I called uhaul. No support. I called road assitance i waited 2 hours on the phone, no one answered, i got piss. Left the truck, on a parking lot, them drove home. Next day drove 50 miles just to go pick up the damn trailer. Uhaul should better take care of their aquipment.

Alfonso B. on

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Victoria C. on

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Ralph J. on

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Louis F. on

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Abner B. on

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CORNEL P. on

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Raymond A. on

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sandra r. on

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Everything worked out okay. Had an issue with moverhelp but got that resolved quickly

Mark B. on

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Patricia A. on

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Best cargo van we have ever rented! Thank you. John and Pat

JOHN V. on

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John G. on

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The whole process was easy. The service rep Ryan was extremely helpful and went out of his way to answer my questions.

beth s. on

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The only reason I didn't give it an excellent was parking was difficult but all of my interactions with staff onsite were excellent. Everyone was very friendly and helpful. The equipment was clean and new.

Chearonn S. on

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Danielle S. on

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Customer Service is horrible! Long time customer before this last rental. Opened a corporate account with Penski. The treatment I received from the Uhual manager was beyond unprofessional. Loyal customer NO MORE! Penski has better flat rate prices and excellant equipment? no miliage. Penski also accepts AAA for an additional discount. There customer service representatives work with their customers (loyal). Uhual DID NOT appreciate me as a customer or a human being. Fredericksburg location- go across to Hone Depot and rent a Penski truck for less! Receive exceptional customer service from well trained professionals.

Brent B. on

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carolyn b. on

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Car didn't load correctly and wasn't secured correctly.

Craig C. on

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Brian H. on

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These people work hard, great job and extra friendly. Best Uhaul experience I have ever had. I have rented from this store before but it's a whole new attitude and they are 100% better than some of the other area Uhaul stores.

Larry B. on

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Jaime R. on

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VICTOR D. on

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Nothing really.

Theresa C. on

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GENE W. on

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EVERYTHING WAS GREAT

Dennis E. on

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Superb customer service

Jay B. on

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Have the equipment properly checked and serviced prior to rental. Safety matters must certainly be addressed!

Neil H. on

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DIANNE V. on

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David F. on

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donna w. on

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I went in to the location at 10 a.m. and was told there was no truck available. I called back at 2 p.m. and was able to reserve a truck and pick it up at 2:15. The process was painless and I had great customer service when I picked up the truck and dropped it off.

RODGER P. on

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I returned this truck with more gas in it than what it had when I picked it up in Williamsburg. I was charged $1.50 for being over the 120 miles allowed by 3 miles. I paid for that expense using my Discover card. I would like that charged credit back to that card.

dustin c. on

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Gloria R. on

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ROBERT N. on

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Paul K. on

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Overall, very good; pricing is a bit of a tease, ended up being more expensive than expected; $19.95 is a tease. Staff were very pleasant and professional and helpful.

Keith H. on

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I rented a truck from the location in Fredericksburg, VA located on international drive online. I also called to confirm the truck would be at this location, but when I arrived I was told they didn't have it. I had to drive to your location on Plank road. The person at International drive appeared not to be really bothered that I had to drive to the Plank road location.

chris n. on

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mark c. on

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Open earlier

Jeremy T. on

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Monique C. on

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Daniel Z. on

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Brian B. on

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Service was great during pickup and return. This is the second in the lat two months that I have used this location.

Patricia s. on

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STEFAN A. on

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Exceptional service!

Dwayne D. on

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Jeannie, as well as the rest of the staff, was fantastic. She was able to find us a larger trailer and the change went smooth and fast. Turn-in was a breeze as well. We've used this location in the past with the same results!

PAULA J. on

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Christina J. on

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Marvin L. on

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LARRY R. on

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Ryan E. on

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Best U-Haul location in the state in my opinion. Location is busy but always diligent, equipment always available per reservations.

Danielle F. on

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JINNY S. on

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Mark F. on

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Mark F. on

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Gordon H. on

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Was told I had a full tank of gas. I drove 29 miles and then filled my tank with 5 gallon of gas. Translated to 6 miles per gallon. I doubt that. The tank was not full when I got it. I suspect the previous user did not fill the tank.

RENATO P. on

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Fernando d. on

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Gene T. on

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Adan R. on

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Sonia W. on

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The associate was not able to print my receipt because of your computers being down. I was not happy about that, but other than that my service was good.

Edward D. on

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Great experience

James F. on

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We have rented trucks from this location on numerous occasions. A consistent problem has been that the requested moving pads have been left off of the truck. (I guess that is why they ask us to check). This time, when I informed them the moving pads were not loaded, he threw a bag of pads on, which only had half the number I requested. They did refund the cost of the missing pads, so it was made right.

Nicole S. on

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I had set my reservation for express pick-up (or whatever it's called when you just sign in online when you get there) but was never able to get it to load, so I still had to wait in line, which took awhile and made me late for the appointment I was on my way to. It was a frustrating experience, though presumably not the fault of the location.

Kari T. on

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Frances R. on

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I have rented from this Store before; however, have NEVER, EVER had such a HORRIBLE experience as I did this day. We Reserved the Truck (26ft) online weeks in advance ONLY to arrive on time and was told that there are no 26ft trucks NOR ANY Truck for that matter at all !!! They explained it that the prior Renters did not return the Trucks thus the "Reserved" Trucks were NOT available...After MUCH time lost, the Store Manger Jeannie who was very accommodating and helpful, gave us a smaller truck and a $50 credit which helped to ease the frustration. BUT again NEVER have I had such a HORRIBLE experience. PLEASE CONVEY TO THE REGIONAL MANAGER AND OWNER. Thank you.

Tatyana B. on

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BILL H. on

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Everything about the experience was great

NORBERT S. on

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When making the appt for my wife / on phone, direct with site/ I was told work would be done in one hour (which I confirmed more than once). Set Appt at 11:00 to allow buffer to a 1:00 pm appt my wife also had. My wife actually departed @ 3+hrs after 1100 drop off. We missed wife's appt and the already paid for gymnastic training time for daughter. What happened? Ps tried to submit 'contact form' just spins!

corey h. on

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JOYCE G. on

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Aime T. on

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I had a very good experience, you just made it easier for me. Thank you guys for your excellent service.

tito r. on

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RICHARD H. on

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James H. on

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My rental was 4 hours late returning. The on site staff was helpful.

Kathleen C. on

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Robert D. on

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Winonna S. on

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Clarify the trailer drop off procedure so it goes more efficiently and is differentiated from the truck/van drop off.

JIM B. on

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THANK YOU! Yes, I did intend to scream that in type. The staff and equipment at this location are outstanding! To the first counter staff that I spoke with to arrange the rental; to the staff on hand day of rental, to the general manager who helped me find a better solution for my equipment and company (and even patiently worked with me during a banking problem); to the friendly and energetic staff that handled turn-in: kudos and great thanks to all! A true pleasure to do business with folks that still realize the value of friendly and efficient customer service! My entire company looks forward to a mutually profitable and pleasant continued relationship with you all! Again...Thank you!

PAULA J. on

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Ed S. on

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Received the wrong bars for the wardrobe boxes so had to make a separate trip back. - Be more careful. Then I'd recommend if you do not even open the furniture pads you should be able to get a refund. We were not able to after we requested one.

Lisa L. on

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Jenny R. on

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Everyone was friendly and helpful!

Andrea M. on

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Rosemary D. on

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I reserved a truck 30 days prior to ensure I had what I needed at a location closest to my move. A week before my move I was notified my pick up location had been moved. Then 2 days before my move I was notified that my truck size had been downgraded to a smaller truck. On the day of my move when I arrived to pickup my truck I was informed there was no truck and that my pickup time had been moved to 3:30pm from 9:00am. Of course I was upset about this and then Jeannie at this location took over my situation, she located a truck the size I originally requested and discounted my mileage. The people in your reservation office are leaving your people behind the counters out to take all the heat because they don't know how to make proper reservations.

JoAnn M. on

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Tia G. on

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BETTY K. on

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Dropped off truck here. Employees were great. Nice clean & big office/store. Represents UHAUL in a good professional manner.

Tracy R. on

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Nothing! The Fredericksburg location is professional and hard working staff. I really is nice to come across good people. The appearance of the staff and location was exceptional. It seem like the only location that had a manager on duty during a holiday weekend. This is a great location.

john z. on

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truck had no air conditioning

JESSE A. on

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Dawayne E. on

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gary g. on

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Thomas L. on

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Randall C. on

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Clyde M. on

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When I got the truck nobody snowed me anything just your truck is located here and here is your keys when I had a recap blow our I called u-haul and they hung up on me finally I got in touch with u-haul help Travis and he got some one put in 75 minutes and it took him 2 hours and I was on the road but when I called for a place to turn in the truck she didn't have the report and said I would need to talk to someone else for an extension for down time

Jonathan N. on

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Staff was very helpful in that I needed a cargo trailer because you didn't have any 15 footers. Didn't charge me the add'l mileage for picking it up.

BRIAN G. on

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Not enough customer parking

John T. on

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John O. on

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France D. on

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This experience have been a real nightmare. I was wrongly charged 2 days of rental for a truck even though I returned the truck on time at the end of the day as it was scheduled. Then I had to spend hours of my time on the phone talking to dozen of staff to get the mistake being fixed. Then I spent another hour on the phone trying to get the receipt of my refund and now I am still waiting for this refund to be accepted and processed and it is going to take another 5 days until I get my money back, Hopefully this will work, which is still not certain. This is unbelievable. My money has been taken hostage and it was the most horrible experience I ever have with renting a truck and I will let people know around what's going on at this location. After all the trouble and worries I have been through to just get my money back then get a simple receipt back, I should be reimbursed of my time. Sorry but this is unacceptable.

Erin C. on

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JESSE A. on

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Great job

William P. on

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Peter W. on

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Check in and check out was handled quite well. All staff members were courteous and helpful.

EFREN M. on

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Margaret S. on

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Everyone was very nice and I was able to get my rental quickly. It was a pleasure renting from this location and I will give them my future business.

Matthew S. on

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Have the truck ready at the scheduled time. Don't lose the keys and make the customer wait for 45 minutes.

JoAnn M. on

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We arrived with the truck and were quickly greeted by a rep. He looked over the equipment and said we were good to go. Really quick and easy drop-off.

Chearonn S. on

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More in store registers

Phillip C. on

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John H. on

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Matthew R. on

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James P. on

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I'm not sure if there is a solution to this, but it was explained to me that the vans (& I think the pickup trucks) were leased by Uhaul from a 3rd party and were therefore more highly scrutnized that the Uhaul-owned trucks. I was on pins & needles not to scratch or damage anything which can be a tall order when you are moving lots of items. I understand that, in general, rented equipment should be returned in the same condition that it left, but to tell a customer that they would be responsiblefor each & every little thing upon return---even after purchasing the $10 insurance add-on, was a little much to swallow. Still yet, the staff at the Uhaul location where I've rented equipment is always excellent, friendly, and runs a well-organized business. They have always helped us by answering questions and making the rental process easy. As long as I live in Fredericksburg, they will be the ONLY company that I use for moving/hauling equipment and supplies.

Victor C. on

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Quick and easy turn in. Faster than I expected thank you

Leonard D. on

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anthony s. on

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Wanda R. on

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No need for improvement!!

Jeoff N. on

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chris w. on

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Aaron M. on

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Need to clean the windshield inside the truck. Couldn't see out the windshield from all the dirt on the windshield. But over all good vehicle. Will be doing business with this location again

Kenneth M. on

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James Leroy C. on

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arthur g. on

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Super great people working at this location. Quick, easy, in and out. The manager Jenny is the best!

Carly O. on

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jonathan d. on

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Make stuff free, everything, be like "yea that's free, have it back in 24 hours or the price doubles". That would be awesome. But overall my experience was good. Stuff just wasn't free though. Everything being free would have been better. Can I get a free 24 hour trailer rental for free? Please. Thank you. Thug Life!

Xianna P. on

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Monica F. on

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Make sure if you make the reservation on line that you call in advance to make sure the time you scheduled the truck is the time that U-Haul received. The system will change the time and if having a truck on that day and time is important make sure to follow up. I followed up and the time was wrong, but the person I worked with went out of their way to make sure I got a truck to the location I needed and the time I needed it. Very much appreciated.

LISA A. on

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ROBIN C. on

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ROBIN C. on

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cynthia a. on

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Mike R. on

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SHERILL H. on

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sherill h. on

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ryan k on

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Hours could be extended later

Amy H. on

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james c. on

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No additional comments.

Bob M. on

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Robert W. on

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Super quick and easy.

Brian B. on

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It was so easy for me to rent the trailer that I will do it again.everyone I dealt with was great

anthony w. on

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Outdoor staff is usually excellent.

peter j. on

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Emily G. on

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torin t. on

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Eboni R. on

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Charles D. on

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Oil was a quart low. Might be a problem if scheduled for a longer trip.

thomas s. on

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Adam Z. on

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PAULA J. on

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They can have phones answered more often

Sherry C. on

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Upon returning the truck, I informed the young man receiving it that the ENTIRE truck shook when I got above approx 30mph, that was my only complaint, I have rented trucks from UHaul in the past and never had any problems. The staff was kind and understanding when I ran into some personal issues. They're great!

Linda L. on

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Joanne M. on

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I sat there in the store during the entire installation. This gave me plenty of time to watch the staff interact with customers. They were all very helpful, knowledgeable and pleasant. I would highly recommend this location.

Donna F. on

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No recommendations. Staff was nice and helpful. I LOVED IT that the blankets i rented were CLEAN! I have rented from neighborhood Uhaul locations and they have been filthy.

John S. on

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I was under the mistaken impression that the rental rate was the final price. I remained in the area with the rental and only traveled 16 miles but was charged per mile rate and thst brought my final charges above what I expected and now motivated to use Enterprise in the future. Im alloted 150 miles free

Madelyn G. on

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Could not have been better. Very good experience for us - they were safe, polite, helpful and they knew their business!

Brittanie J. on

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April W. on

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philamina o. on

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Esam A. on

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Ronald F. on

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The location is in a very unfavorable location to deal with the amount of customers they receive, especially on a Saturday. The staff is friendly enough but the hassle of parking and the super awkward traffic light make for a headache.

John G. on

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Friendly, helpful employees--thanks for all of the help!

Laura V. on

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buba j. on

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The young lady who took my reservation day before I pick up the equipment very nice and helpful. When I pick up the equipment next day the young man can't catch his name but I thing it begins with a D not nice or helpful,pls let Mr young men be aware what is customer service all I need is customer service. Also the tow dolly is in poor condition please check it out tires very wobbly.

Nathaniel J. on

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John L. on

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Agent that checked my in...David Coakley was outstanding. Excellent employee and very personable. Would be an asset to any organization.

dennis w. on

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Milton B. on

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James R. on

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Pennie R. on

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No improvements needed. ALL the staff are courteous and on top of their game. I never have to wait long and I'm always treated very nice. I enjoy working with this group every time I come in. I use this store often. They should all get raises.

Travis S. on

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The tag light on the trailer I rented was not even wired into the lights. Luckily I did not get pulled over for the tag light being out. The rear lights on the trailer would go in and out. Loose bolts etc. I was not happy with the trailer I was given, especially due to me having it for three days and spending over 200$. I have had good experiences here before but this will be the last time I go here.

Kaitlyn S. on

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KERI JO B. on

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Always a helpful staff, on the phone at pick up or drop off! Thank you!

alfonso s. on

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None, great service

Emily W. on

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My experience on 6/4 was awesome. Ryan was very helpful. Thank you!

larry c. on

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Johanna K. on

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PAULA J. on

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Martin R on

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Jeannie Anderson, the General Manager was extremely helpful, professional, and efficient.

Raymond M. on

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No improvement needed!

ROBERT W. on

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Barbara G. on

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Great experience with this U-Haul location!

Edward H. on

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Customer service was superb

Wayne J. on

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We were very lucky and got a new 26' truck. Make our move stress free.

Darryl R. on

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Kenny W. on

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Kenny W. on

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ERIC F. on

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Great customer service . Didnt like I had to walk to get my own truck

Markus J. on

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Sherll B. on

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The customer service was much more than I expected. I will definitely recommend to others.

Edwin H. on

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Big company like UHAUL and the smaller guys are offering way more. First, I pay for a large storage space (have for years) and no discount on rental truck to move motor into my storage, most other storage facilities locally have a box truck with a hand truck that can be used for FREE. Second, rent keeps going up and up for no reason, last increase UHAUL didn't even notify me and didn't offer to take the increase off, reimburse, nothing. And what am I seeing for the increase? Third, I rarely go to my storage and on my last load (pouring down rain) at 7:03PM on a Tuesday I have to pay extra to access my storage after hours? It was 7:03PM, I pay extremely high rent for a keyless entry, monitorEd 24 hour facility and I must pay more to access my belongings "after hours", it egregious. Also, you pay for "after hours" access and are forced to move your belongings through a small standard door that must be propped open or you must swipe every time. Now that's taking care of your customers! So let's see if UHAUL reads this and acts, shows that it respects it's customers and changes some of these ridiculous polices. As for my family, we are looking for a better run, professional, and honest storage facility to more our belongings into.

Edward O. on

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aarian t. on

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Audrey J. on

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cleo k. on

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sylvia g. on

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Elida A. on

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Change the insurance protection that we don't need to paid for Inschurance. Longer we have auto INS.

Mike S. on

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When I returned the truck, I was owed a refund because I didn't go the full amount of miles I initially thought I would. I was sent into the store to get the refund, and had to sit at the end of the line, which took me about 35 minutes to get the refund. Since I had waited about 35 minutes the previous day in line to get the truck, I think there should be a expedited since I am owed the refund and not waiting to rent a vehicle.

Larry S. on

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The only frustrating experience was when I went to drop off the Uhaul, only to find my car blocked in by a line of Uhaul trucks. This was after hours. Needless to say I had to call someone for a ride home, then bring me back again the following morning to pick up my car. Not very convenient.

jon w. on

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this is the only location that i could find a car tow dolly with in range of my travels, they Manager helped me, very nice and considerate, they where quick to serve me and get me on the road, the facility was very nice, largest U-Haul i have ever seen..

Brenden P. on

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Muhammad S. on

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Ruby W. on

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DAVID M. on

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Rigoberto M. on

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Byron M. on

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Great place to rent things and good people. Very accommodating.

John D. on

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Original pick up location was King George but got an call from you the day before saying they didn't have any truck in spite of the fact I had received a confirmation of the KG pick up I spent quite a bit of time getting this solved. Your telephone rep was helpful but don't confirm something you can't deliver

harry d. on

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RICHARD A. on

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There are better ways to keep the safety chains from dragging on the road than to twist them a lot. A twisted chain is not as strong. A simple twist tie to hold them up is much safer - if ever needed, the chain is not twisted.

donny m. on

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Ur fredericksburg location is not as well as the chantilly va location calling customer at 6am harassing me (listen to the recorded call) when i already called with the vechile status

DORIS M. on

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Gregory L. on

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Maybe have some better signage to tell you after you drop of your rental along side the build that drop off keys are in front of build by garage doors. Otherwise a Very clean U haul. Keep up the Great work!

Louis S. on

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Dwayne L. on

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You need to improve your online and inside because your online doesn't let it update correctly and you as for inside when you pick it up don't give a dam about what you have booked there worried about what you have over booked actually. And I thought that these were twenty four hour rental not ten hour and had to have them back barely giving you enough time to move your home if I had the power to fire the CEO I would. If your not quite finished with it at the time of return because you ran into problem of your our then they start calling you and harassing you to get the truck back and they don't care if you could be in traffic or anything else. So at this point in my opinion you or they suck

mike m. on

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Exit from the facility onto the roadway with a loaded vehicle trailer was concerning. However, I made it without incident.

Elizabeth P. on

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Dane S. on

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Robert L. on

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This is a professionally run organization!!! The staff are friendly and very courteously. The facility is well laid out and very well stocked. They have a wide variety of trailers and trucks, all in excellent shape and clean! This is by far the best U-Haul facility I've ever seen.

shana h. on

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I was over charged $33. I was told I would receive a 17 truck then it was changed last minute. Do not go to the Uhaul on a plank rd, horrible service.

Katharine S. on

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I had a two day rental and was being called if I was returning it after just over 24 hours in. I had to even go to further location to retrieve truck.

Anthony W. on

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Joyce S on

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Just wonder why it takes so long at the counters? The computers seem to be very slow.

Ben v. on

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Excellent, excellent excellent!

Eric K. on

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Fredricksburg office indicated I could get a discount for insurance and dolly for turning in early. The Huntsville location said that wasn't the case. I didn't have time to argue so I let it go.

VIRGIL W. J. on

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No suggestions, a very efficient and well run organization! Always a pleasure to do business with them.

Mark B. on

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Friendly and helpful staff - great job Jeanie and Amanda!!

Helen O. on

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Customer service at this location, as always, is very good and reliable.

Melva S. on

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Steve F. on

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Elizabeth L. on

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Everything went smoothly until I saw that I was incorrectly and over charged (twice). Still waiting to hear back from my inquiry. I won't be returning or recommending until I have a response.

MARY R. on

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Mary R. on

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Very courteous and knowledgeable employees.

Shaliek T. on

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Kathryn G. on

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Hand cart was rusty and caused unnecessary abrasion to the furniture I was transporting. Otherwise, employees were friendly, accessible, and responsive.

charles m. on

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I received different answers from three different people about how the 24/7 pickup worked. Luckily, when I got to the location Sunday morning there were two people there (an hour and a half before they opened) who were able to get me my truck so I didn't have to waste that 1 1/2 hours waiting for the location to open. Fast, friendly staff.

Abdullah R. on

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Let them know to use the app before they drop the keys off since they need to input mileage.

Kathryn D. on

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Elizabeth G. on

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I checked "no" for the status of the equipment only because the truck was pretty beat up outside ... lots of dents. Other than that it drove fine.

Edward G. on

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The man who helped us rent our trailer was fantastic! He knew exactly how to get the lights working and connecting the trailer!

PAULA J. on

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ROBIN E. on

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Stephanie S. on

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Excellent service and very efficient and professional.

thomas m. on

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-website kept defaulting to a 1300 pickup time which was not what I wanted. -more expensive then I expected with the $ per mile. -drop off was smooth, but only 1 person was working the counter. took a while.

leigh r. on

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Great service. Great product.thank you

Pennie R. on

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I always have a pleasant experience at that location. The staff are on top of their game. They're fast and courteous and helpful. I never have to wait more than a couple minutes and they're always nice.

Shaqualla H. on

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William M. on

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This U-Haul team is awesome! I always enjoy my experience with these folks. Keep up the good work.

TERI M. on

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Amanda R. on

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Kevin t. on

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ARVIN I. on

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Very helpful and friendly

Carl W. on

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the staff is always friendly and attentive. have used this location several times and I have never been disappointed

John H. on

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KATHERINE E. on

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The gas in the truck was at a lower point than was indicated on the paper. My husband noticed it after we pull out and got to the light in front of the store in Frederickburg. That location is awkward to get to and you have to make a u-turn, plus we were already behind schedule, so we didn't go back to let the personnel know.

david w. on

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annmarie k. on

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Checking in via U-Haul's mobile app was difficult due to connectivity issues in this area

Rudolph T. on

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Poor experience. Manager pressed charges on me for theft when she was just too lazy to run my card. And my attorney has proof that the money was in my account when she claimed it wasnt. UHaul has had my rental and not bothered to drop charges and continue this bs; at this point putting uhaul in a position on getting charges pressed on them for false reports and my loss of pay!

Chris L. on

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Very seamless process. Pickup and return were excellent. Trailer electrical adapter had some issues but we were able to resolve quickly before initial departure

Shreenath V. on

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Gerald M. on

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Always a very helpful friendly staff. Great U Haul location!

Richard G. on

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Kerri H. on

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Great customer service, for myself and the others being served.

Nathaniel M. on

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Big modern clean facility. I pulled up with my trailer, a staff-member came to my Jeep, unhooked the trailer for me, did paperwork on his tablet, emailed me the receipt (offered paper as well) and I was done. Super Smooth and fast!

JOHN C. on

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Deborah L. on

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Robert g. on

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Want to thank the customer service. The truck i reserved for specific location was not available. So I had to drive to another location to get the truck and they in turn lowered the rental cost and the mileage thanks...

MARK G. on

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railynn v. on

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ROBERT g. on

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Friendly clerk . Very professional

Gayle N. on

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Staff was friendly and helpful -- both that I interacted with had smiles, which was great for an early Sunday morning!

MICCHAEL A M. on

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Lex S. on

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William Z. on

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Fast checkout and checkin....very pleased

Anthony B. on

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Very professional and location is perfect.

WILLIAM E. on

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I have moved many times serving over 21 yrs in the Marine Corps and your organization especially this specific location provided awesome support. Every single person at this location had a tremendously friendly attitude, whether it was first thing in the morning or after a long day. Best customer service I have every received...EVER!!!

Robert M. on

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Patrick M. on

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Michael N. on

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HARRY b. on

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Jeannie Anderson and Nina were outstanding representives for Uhaul. They should be teaching customer service. Thank you to both of them. Because of them I will always use this location in Fredericksburg VA.

Tim N. on

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Very efficient.

SHANE S. on

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Joshua F. on

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DAVID J. on

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Daniel E. on

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Alan E. on

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Great experience from pick up to return! This is a U-Haul dealer that has it together.

Dave H. on

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First rate equipment and service! U-Haul staff was very courteous and efficient.

Helen O. on

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Easy transaction!

Helen O. on

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All I needed this time was a utility dolly - they got me in and out fast!

james r. on

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nothing i can think of.....

manny a. on

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I have moved many times in the course of my career and I have to say, that location is one of the best I ever encountered. Taneisha was a total professional and a treat to work with. The crew was polite and courteous. They made my life that much easier that day. Great job!

Diann A. on

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During peek seasons have more availability of the 2 smaller enclosed trailers.

Barbra E. on

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Excellent service! I will definitely use this uhaul location again!!

John S. on

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Thomas R. on

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Clear guidance on where to park when doing an after hours turn in would be helpful.

Ray K. on

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Everyone very nice

MIKE S. on

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SCOTT B. on

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Joe B. on

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I DON'T KNOW ALL IS GOODTHE WAY IT IS

michella h. on

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Always great customer service,they go above and beyond to fit your needs

Karen H. on

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Marvin P. on

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Helen O. on

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All the staff and especially Jeannie Anderson were extremely pleasant and helpful. The General Manager was informative and accommodating and guided me through some changes needed. This Truly Helps when someone is already wrestling with all the details involved in moving. Highly recommend this location.

Ryan C. on

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james b. on

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I've experienced nothing but friendly and superior customer service in my 3 or 4 visits in the last 2 months! Keep up the good work!!

gary f. on

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GREAT EXPERIENCE!

mark w. on

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INGRID S. on

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Another extremely successful and easy rental experience at this location. Thank you!!

John S. on

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MARTHA M. on

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More associates to help with checking out.

Ken B. on

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Trailer was not hooked properly, had to complete the hookup after departure. Totally unsafe. Trailer was also dirty when rented.

KATHRYN T. on

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KATHRYN T. on

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Michael D. on

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JBLATCHFORD R. on

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Jeanie the manager is a great asset to your company. Her management style and the environment she creates in your facility makes it a pleasure and convenient place to go and do business with you. You need more people like her in your company. She should be used at a higher capacity to teach other locations how to create a great business environment for both customers and employees. Thank you for a job well done Jeannie. Kudos!!!!!

Barbara P. on

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The service we received when picking up the van was wonderful and efficient. The gentleman who was there when we dropped the vehicle off (after hours)was NOT very friendly. Parking was difficult both when picking up and dropping off the van.

Robert H. on

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PAULA J. on

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ALISHA K. on

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Customer service was excellent and the whole renting process was quick and easy.

Elvin R. on

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Bill L. on

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Thank you very much!!!!!

David K. on

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Trailer was old and had damage to left front skip but it did not effect pulling it.

Gerald M. on

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I did have to wait a bit at the end to finish the billing process, but the customer service representative was quick and efficient.

Terry W. on

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Brand new truck was great! The customer service was great! The only thing is they waited to call to setup the truck pickup the day before. I was a little worried the truck would not be available but it all worked out great. I don't ever plan to move again in my lifetime but would use uhaul if I do.

Sherri H. on

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Customer service was great. I definitely would recommend this location to friends and family!

serena c. on

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Lower prices

Jim B. on

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KENNETH G. on

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Very professional and helpful staff..will definitely rent and purchase from Uhaul again.....

BRIAN M. on

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They got me in and out quickly, and were courteous!

William B. on

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Edward B. on

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It would be nice to have a tonuge jack to make connecting and disconnecting of loaded trailers easier

Lisa E. on

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SHANE S. on

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KEVIN C. on

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CAROL S. on

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Jim H. on

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FAY R. on

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The staff is friendly, know their job and helpful. Keep up the good work.

WILLIAM J. on

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No issues dropping our truck off here. Had a short wait while they finished with the person ahead of us. And when we left there was already someone else waiting in line.

David R. on

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Nothing! You guys did great, service was friendly and Bradley was a great help. The staff noticed that one of the links on the trailer chain was inoperative, and changed it right there. Hard working and friendly staff!

Sean T. on

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employees were pleasant and helpful just not enough there was quite a wait for service

Cheryl L. on

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SEYIT B. on

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Very professional employees.

David R. on

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Christopher K. on

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Shame that the truck didn't have an odometer that counted tenths. First mile was completed pulling out of the parking lot. Otherwise, staff, truck, etc were great, convenient, professional, friendly, and accommodating.

Melody D. on

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DALE T. on

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Very friendly and professional staff

PAULA J. on

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Charlene R. on

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Brian H. on

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Lois S. on

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Gregory H. on

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Smooth and effortless procedure at Fredericksburg location. Drop off location was very close too. Overall a good rental experience.

Stone Q. on

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Cheryl L on

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I chose this location for interior units with individually alarmed doors and was very impressed by friendly staff and clean, organized facility. Use of the carts near the loading area is a huge bonus.

Roger H. on

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The price to rent the van was suppose to be $19.99, but they tried to bill me $28.99. I had to return for a correction.

DONALD B. on

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Saw nothing you could improve on the entire staff was polite knowledgeable and efficient the service was fast and the equipment was well maintained and everything was well explained

alex h. on

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Richard R. on

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NOORULLAH N. on

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the guy who handled my case in the store was a great person with great customer service.

Kristin T. on

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Nothing I was offered the safety insurance which normally I decline 100% of the time with the larger trucks I've used. Today I purchased a smaller truck which was cheaper so was ok with purchasing the insurance. And boy am I glad I did!! My mirror was hit by an oncoming car, I thought the glass had shattered my window. Called Uhaul explained the situation and had comfort in knowing the insurance covered me. Thank You again for your great customer service.

Richard R. on

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Every employee that I talk to was very helpful and nice even when it was closing time the stayed to answer my questions

naureen m. on

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Fay R on

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I am going to enjoy my stay with U-Haul. The facility is clean. The staff is friendly and knowledgeable in their work. They will work with you to make sure you have a pleasant stay with U-Haul.

Virgil W. J. on

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rosina a. on

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Great Service!!!!

Jack B. on

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Every one I met, and I met a ton of folks, was very professional and helpful.

lawrence c. on

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Customer service representative did her best to provide the equipment necessary at an affordable rate! People like her make all the difference when it comes to selecting a moving company! Positivity is key!

SHELIA B. on

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robin s. on

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Excellent customer service at the center. Staff was extremely helpful.

mark b. on

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MARY P. on

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great customer service little high priced but they did have everything I needed and on time. Thanks

Sunnyullah M. on

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If you could put a dolly and some used blankets in the car that would be great

Carol E. on

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Unnecessary pressure with pick up tome. I called to let facility know that I am still coming. My purse time was 730. I got through to someone @ 740. Around 815 getting a call from a rep of the actual facility asking me y o confirm or cancel. She told me I spoke to the National number. The information should have been merged. That would have been less stress on the mover and the I haul attendant can deal with the in house customers. Saturday's are very busy. Despite all that the reps were all pleasant and attentive.

Michael N. on

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People were great! Need to have a clearer address to be found by the GPS.

Rodney S. on

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I was in a last minute bind needed a vehicle flat bed and Craig and his team waited for me to get there which was right at closing time. Thank you helping me out.

steve d. on

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They stayed 15 min late to help me ck back in. Helped another client past 7 as well. Not only did not complain but were as happy and polite as if we were the first clients of the day. I know I have complimented this staff before and it seems redundant but they never give anything but 100%! Whoever hired these people is a genius.

Judy E. on

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Ron T. on

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Stephen B. on

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Incredibly clean place. Was met in parking lot by attendant. She checked me in on the spot. All I did was take trailer to trailer parking area and another attendant unhitched it.

steve d. on

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Absolutely A+++ service from front to back. These people were on the ball today. I admire a we'll run business.

Thomas R. on

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Deloris B on

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Staff was very polite, respectful, courteous and helpful. Thank you.

Latina J on

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I was assisted by Brady or Brad.what A professional,Respectful funny Rep!!

DIANE G on

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Very nice staff.

DIANE G. on

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CECIL K. on

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ROBERT A. on

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Manager was amazingly helpful.

Dennis W. on

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James N. on

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joshua v. on

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I rented a 5x9 open trailer for the weekend. I reserved it for pickup by 5 pm Saturday. I ended up getting it at noon. I was told that if I had dropped it off prior to Monday morning it would be one day. I returned it Sunday at approx 3:30. I was subsequently charged two days. We were not made aware of the 24 hour time change due to earlier pickup. When it was returned, the location employee was more confused than we were and did could not explain dual charges. Was told to call 1-800 number. The customer service operator assistant was very helpful. She made sure our complaint was noted and followed through. Uhaul made sure we were reimbursed for the overage charges. I will definitely recommend uhaul again. But not the Fredericksburg plank road location; as this was our second negative experience there

TERRENCE L. on

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Provide more discounts, for example for military and clients currently or arranging for U-haul storage.

Dwayne W.