Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Jerry Roman deserves a raise!! This man went above and beyond to squeeze my hitch installation in on short notice and is such a kind hearted person!! Thank you, thank you, thank you for everything you did to help.
Nothing
The truck wasn't clean and smelt like smoke we let the guy know he didn't do anything about it
Stacy was awesome!!
The professional management is clearly a by-product of their staff, services and execution of all they represent in their objective, mission and scope to serve and be engaged with the employees, customers and services they advertise and exemplify! It has been an outstanding experience with Jeannie, the manager... as a genuine, consistent, stellar representation, etc., of U-Haul... she has consistently gone above and beyond with exceptional services, follow-through and total engagement from start to finish with inclusiveness during my long tenure with U-Haul. This location is a testament for others to follow--it was a secure, clean organized, confident, friendly, welcoming, accommodating, respectful and operational environment--with exceptional and consistent employee engagement...Always! They treated me like family... compassionate, considerate, with 5 star relationship from product knowledge, treatment when needing supplies, assistance with trouble-shooting, making decision, accommodation and deliverables... and, So Much More!
Easier access to the locks at time of pickup. I had to ask for help from an attendant because the lock was stuck after I entered the code.
No improvement, everything worked out ok.
I was very unhappy that the Uhaul vehicle was not equipped with cruse control. Made for a difficult drive.
When a customer purchases insurance & has a claim, it should be easier to resolve the claim so the customer can resume the trip.
Keep on doing excellent work! Your customer service is the best!
The first person to help me at the counter was great, Even told me I could park in the back due toacl of customer space in the back. upon returning, a young gentlemen with dirty blonde hair, was mad about where I parked. Told me I was not supposed to work there. Further more, after only using the uhaul for maybe 10 miles, I did refill. When returning the same young gentleman chuckled and stated “ dude you didn't fill this up and because of that you owe us $14†in shock, I stated no way because I barely used the vehicle for that far and I did put some gas back in it. It was barley and I mean barely below the mark that I picked it up at. I told the gentlemen I was going to go refill then. He told me I could not, and that I would only be saving $3.... very disgusted by his unprofessionalism. I have used you guys plenty of times in the past, I will have to find me a new service to utilize.
Super simple virtual pickup and drop off experience!!
It was extremely difficult to get to, especially after dark. Need to find a way to put up signage directing people where the entrance is - how to get to it from main road.
Best uhaul location so easy to use staff is always friendly we went a little out of our way to use this location because it was so fast and easy the last time we used it.
From check out to check in, the staff was very helpful, professional and polite. Thanks for a great experience.
Excellent process in place. very easy and smooth. I would definitely use again.
Great
Kim, I think the manager's name is, she was always excellent. Had some issures generated by my bank on the monthly auto pay. She was patient and helpful. She is always there and runs a good ship.
Staff efficient & answered all questions
Great drop off experience
Fast service
Great personal! Always easy check out and check in. Many Thanks
You guys are absolutely awesome. Everything was clean, fresh and the experience was great. Thank you for the excellent work. Deion and Stacy were 100% super.
The online check-in process was tedious at best. ALL of the employees that assisted me were too-notch, friendly, and professional.
The staff was very helpful in my rental
Smile while your on the phone, like someone is standing in front of you.
Align the trucks and change wipers. Other than that, everything else was great, courteous service all around
staff was great, it was super busy and everyone remained super friendly and helpful
They staff was really nice and helpful.
Trailer had 1 of 4 tires flat however I managed to make it to my destination. Could have turned into a safety issue.
Was a bummed that I had to pay an additional day because of inclement weather. We're from Arizona, so driving a 20ft box truck down backroads while ice is falling from the sky so that we could get the rental back on time just didn't seem safe to us. Paid for a second day just to be able to wait until the roads were salted before taking the truck back.
The manager was amazing.
A lil slow.. but friendly.. I just thought the rental was kinda expensive for only a few hours.. $64 SMH
We also purchased boxes. The small ones had built in handles. But the medium sized ones did not.
When I first picked up the tire was almost completely flat and all he did was apologized for it and pointed me to the nearest gas station with air and I had to use my own money to put air in the tire
Great customer service. Keep it up!
I cannot thank of anything that could have been better. The pick-up and return of the trailer went smoothly. Thank you.
Want it the point of getting a reservation? I got one several weeks to a month in advance. The day before I was to pick it up I get a text saying the trailer will not be available in Manassas VA. and to go to Stanford VA to get it, It's only 30 miles out of my way. I get to Stanford and they tell me they don't have a trailer either. Now I have to go to Fredericksburg. 60 plus miles round trip from Manassas VA. You have lost a future customer. I am buying a trailer as it would only cost the price of 3 trips. Then I can sell it for what I bought it for. I blame both the Manassas and Sanford locations. If I had got to Fredericksburg and they didn't have one I'm not sure I could remain cool. You would think they would offer a discount. I deserve several beers at least. I will soon post reviews on Yelp and Google and any other review site I can find. I hope you find this review helpful.
This facility was very clean and secure. Great staff and excellent customer service.
Customer service rep was excellent - professional, courteous, and friendly.
I've used uhaul for the past 10 years. First I had to pick up the truck from a facility that was 20-25 miles from where I was loading. I paid for a dolly that was not in the truck. Get to the location and no dolly. Do you know what inconvenient that was. Myself 5ft 3 inches trying to pick up appliances and heavy boxes. I have Fibromyalgia and it set me back for days with pain.
The truck trailer was not swept good. It was very dusty and dirty.
Everyone very pleasant clean and nice thank you
Keep doing what you are doing.
Every one was very friendly and professional.
That is a hard one. Every U-Haul employee I spoke to was a SUPERSTAR. Polite, very eager to help, patient with my many questions, Nd they got me on my way I a flash. A total joy and pleasure to do business with. Made everything VERY easy and FAST. Great car dolly rental from GREAT, STERLING QUALITY people. DAZZLING. WOW!!!
Great people and service
Go to a different location
The paper towel dispenser in the bathroom needs new batteries. I know that sounds petty but everything else was great.
The self return process is tedious and unnecessary. A customer should be able to use photos saved on their phone to return the truck. It creates an unsafe process to have to get out and open the vehicle and take photos.
The guys who helped me at this location with dropping the truck off we very kind and patient knowing the situation.
I have used this location several times in the past and I've never had any problems. The folks there are very nice people who know what they're doing. That sounds oversimplified but I've sometimes found that some businesses can't even meet that standard.
I would add an additional sign that states actions the driver should take when coming in to drop off. There are signs that state to drop off but it should state stay in vehicle for inspection, masks required, etc.
The location and the people that worked there were great, the “contactless†pick up was less than optimal. I appreciate the attempt, but just because someone has a good idea doesn't mean you should roll it out before it's ready. I took a picture of myself and my driver's license and the service still needed to call someone and verify who I was. It was early and no one was awake that's kind of the point of being able to pick it up at anytime. Why weren't the photo and license photo enough.
The length of time it takes to serve customers. I spent a lot of time in line over several different transactions, the rental, purchasing of boxes, of tape, etc...
Nothing but good things to say about this location.
Very great storage experience.
Staff offered to align opening for door lock when they saw us struggling with trying to get lock to work. Actually put a new mechanism on gave ahdn had a key wainting for us when we returned.. Both Jerry and the young woman (sorry I don't have new name) were very helpful and professional. It was a pleasure working with everyone. S. Pearson
Everyone’s Is Supposed Awesome 😎 Frantically Thank U For Everything’s U Do For Me!😘😁🤩😍😙
All staff were nice and helpful. Had my belongings here for a year and never had any issues. Nice clean facility with nice employees.
Overall nice. Plenty of cart to help move. Mattress carts are too narrow to move deep mattresses. Need trash cans around entrance. No trash cans was actually really annoying, I would travel to the storage from many miles away and often had drink or food containers to dispose of. Also packaging debris. Climate control could have a narrower range as well. The elevator is slow and if someone is loading it up and be delayed for some time. Need alterations to get down/up from lower levels, like usable stairs.
The original truck that left Otto, NC , had no steering fluid or Transmission fluid in it.. called U-haul and the mechanic said there was nothing wrong with the truck. Only to find that when we got to Fredericksburg , VA that the truck was on the decommission list... Made several payments over the phone with Fredericksburg, VA only to find out later that the payment was never made. And that there was a lien against it.. (so very stressed out about it )because I was living in NY at the time. this occurrence happened several times. And was always on the phone with Jeanne to fix this issue. (she was fabulous).. Picked up the truck from U-haul in Fredericksburg, Va with a half tank of gasoline to return it to Homer with a half tank of gas only to be charged again with a 7/8 of a tank to fill the tank. SMH.. Really disappointed.
Had Mice! No damage. Thank you for your service
I thank you for every time(s) I have used your storage space I was very pleased with everything. I do just wish you offered a customer truck or trailer for small move to bring or removed items if you’re still renting the unit. Just a wonderful thought.
I have had nothing but the best customer service from Jeannie to each employee that I'vespoken to has been very very good very good customer service I would highly recommend that store nothing but the best I was well satisfied thank you thank you thank you
Kept charging me a late fee when my payments were due to come out automatically. Spoke to a your girl said it was not there problem
Loved the accessibility being in close proximity to the interstate
A very immaculate place to store your belongings! Nice staff as well
Thanks you for your wonderful hospitality and it was great doing business with you.
The staff and management were amazing with us for almost 7 years that we have had the storage unit. We will still do business with them.
I've used U-Haul down through the years in various locations as I was a military wife for many years. I've used other moving/storage companies too; however, as I said to my family member this time "I now know why I kept coming back to U-Haul." The cost of storage this time seemed to be extremely affordable. Perhaps it was COVID-19 related; but, nonetheless, cost was very reasonable for the same (if not better) service and facility. Plank Road facility in Fredericksburg, VA, YOU ROCK!!
This part of the UHaul experience was part of a move from DC to Fredericksburg. The rest of the experience was absolutely HORRIBLE. Our pickup location and time was moved 5 times in one day!!! Whoever does that scheduling should be fired!! I have used UHaul many times in the past as I am retired military. This was the worst experience ever!! The people in the Fredericksburg office were fantastic though and did set up the storage and walked me through the process very well. Don't know if I will ever use the UHaul truck renting again though.
I was over charged on my monthly storage bill for lock removal after I already paid separately for it . Then when I called back for my refund it took longer then normal to credit my card back , I called in to report it and the associate said she doesn’t know what I’m talking about and didn’t see a refund in process . I then moved on 6/13 I got a cargo van I went 1 exit from the uhaul storage facility and back I was then charged $187 additional dollars ( I already paid $37 at check out ) the invoice said I went over 100 miles and the gas was incorrect, I called in that same evening advised the customer service rep I think the guy checked in the wrong vehicle under my name i didn’t even travel 20 miles and the gas is wrong she said ok I’ll talk with management and reimburse you ! It is now Tuesday and I had to call to inquire , I asked for a manager the customer service agent said nobody is available and she’ll call back . My card was charged $215 dollars yesterday from uhaul ! I’m displeased This whole company and I’ve been a customer and maintained a storage with you’ll along time and now especially during this Covid-19 crisis I don’t need issues with money . I would like a member of upper management to contact me this is not good business
I have use this facility on 3 separate occasions. I have found them to be professional and helpful. the indoor units are spotless! I would not go anywhere else!
Everyone was very helpful, and if the individual didn’t have the answer, they were quick to seek out help to get me the correct answer!
The entire process was quick and convenient.
I had to get a storage unit st the last minute, close to closing hours and the staff was very patient and made sure I had everything I needed and was well informed.
The employees at this store have been fantastic. They are friendly and accommodating. The store and grounds around it are clean. They have been most helpful.
Can't thank the customer service team enough for their friendly service, great recommendations and flexibility!
Our experience was seamless and the staff was VERY courteous.
Good Service all together
Thanking you the staff of U-Haul on Plank Road for the Monthly reminders to pay my bill, they were helpful. Your attitude, helpfulness and prompt services were appreciated. Blessings!
The staff was nice and provided great customer service they were understanding and worked with me the facility was always clean
Great experience here!!! Got the truck and rental space all in one visit!!! They even called Starbucks where I left my phone!!!! Great staff there!!!!!
The staff was very helpful in setting up a storage unit for me. The whole process went very well. The ladies who assisted were Ashley and Precious and they did a very good job with customer service.
Outstanding Service and Professional Personnel !
Everyone there from the top to the bottom was courteous, professional and willing to go the extra mile. Would return any time and recommend to friends.
The staff was quick and very friendly. Highly helpful whenever I needed anything. Very clean and well managed.
Nice people's
Very good experience!
Great Staff, customer service and facility. Would recommend as a highly rated storage place.
I couldn't get in my storage unit at the return unit after I got back to the store. The truck battery cable had to be tightened. Couldn't get the truck to start after loading. It is still loaded.
The manager was really professional and she provided everything I needed for the storage unit, she was helpful. The facility was clean and the rest of the staff excellent.
Highly recommend this uhaul location. Staff is awesome and very helpful.
Na
Jeannie & staff gave excellent service over 8 months of family changes, even when I wasn't exactly sure what services & products would best meet my needs at competitive cost. I highly recommend them.
Jeanie is AWESOME. She went ABOVE and BEYOND to help me. I have used her facilities multiple times and I will continue to remain a repeat customer. I have recommended her to every one I know.
The employees were very professional and they were very supportive of my needs. I will definitely recommend this store to my friends and family.
Found a couple of dead bugs on the floor. Staff are awesome. Got a discount. Even though we had to use a code to get in, anyone can really walk in or out. Price and location was convient. Overall good
The only issue I ever have with UHaul is the wait time to get your storage needs met. Once I get to the CSR all is well...I think the computers need updating they are really slow.
Wendy and Jeannie are exceptional, kind, efficient and attentive. The best U-Haul experience I have ever had. Plank Rd. in Fredericksburg, VA
We used their storage units for move-out/move-in for college for the last two summers. It’s well kept and clean. Thank You!
Just an average job because there not enough employees to handle the rush of people standing waiting to be helped.
Exceptional Service
The representative that assisted me was very knowledgeable and helpful! She physically walked me through the entire process - from walk-in through escorting me to unit to the lock! EXCELLENT!!.
Very courteous staff and very safe.
Very pleased
The owner of this facility was terrific and personally helped us get setup. We had a small 5x5 unit and rented a van. This place is spotless, even the restroom was very nice. All the staff were great.
Thomas V. is a great asset to your organization. After speaking with 4 U-Haul reps who were less than helpful he took ownership of the issue and made it right. Thank you!
They were very knowledgeable on how to handle my needs.
I moved to larger space that was not available at the time.
Awesome hearted people working at this location. Extremely helpful!!!!
Amazing staff and easy to access storage units. You are apart of a family when you enter this place. Jeenie you are amazing!!!!!!
Very courteous and quick customer service. Clean facilities and secure.
The logistics are difficult but it was exactly what we needed.
The alarm system went off regularly even after we put our code in. The alarm system made us feel like we were robbing our own unit. That was ridiculous. We felt unwelcome. We moved it next door.
Outstanding service
I continue to regard Uhaul as the very best way to ship, both for fair fees and excellent support staff. Thank you
Very professional.
I’d have given an excellent except there was such a long line and only two people working that long line. I stood in line for 30 minutes. Otherwise great experience
I’m very pleased with the staff, I had most communication with Lori and was very pleased with her input of my needs. Thank you U-HAUL and staff
Excellent customer service! Jeannie was very friendly and helpful. The lady that cleans was very nice too!
very helpful and patient
Beautiful facility and very helpful staff
I was really pleased with accessibility and cleanliness of the facility and personnel. I strongly recommend. Thank you!
Friendly, efficient, helpful, clean, reasonably priced.
I miss the kindness and generosity of you all, but l must stop the madness to once again live in peace. Thanks a million and God bless U Haul and it's staff. And l'll be in touch soon to discuss other
Felt like I would not have to worry about my possessions. Very secure. staff very friendly and helpful.
Jaennie & Moises were great, helpful, and informative.
This is a simply OUTSTANDING U-Haul center. Convenient location. Super clean facility. Easy truck rental. A very caring and professional staff that do everything possible to accommodate. FABULOUS!
Hardworking men
Everything about the U-Haul facility in Fredericksburg is top-notch. Super clean and affordable. The staff is helpful and amazing...
Everything was great
Excellent service
Tom was so available and pleasantly anticipated my visit after a mere phone inquiry. He also changed my selection as to size of a storage unit without any hint of a complaint; though it was my mistake
Staff did not know what they were doing
Thank you!!
Great office, with great manager , and staff.
Lived our storage facility. Very friendly and accommodating.
I had concerns about how the costs and storage facility. Jeannie helped quell my concerns. She was very nice to me and I certainly recommend your company to anyone. Thank you so much.
Thanks
No comments.
Great.
This was my first experience using storage units. Thank you for making it a worry free experience.
Everything went smoothly from renting the unit until check out.
AAA
Very good customer service both when picking up and dropping off the 9 ft cargo van. Great equipment, a new van with 134 miles and a backup camera built into the rear view mirror!
Absolutely wonderful experience. Jeannie and her staff were attentive and understanding of all of our needs.
Horrible experience at local store for pick up, as they said I was to pay around $350 when I was quoted $140..40 on phone. Told me to prove my quote. VERY, VERY RUDE and I left. Won't go back there.
Valerie was always helpful and professional...a true asset to the organization. On the downside, their phone answering process is from the Stone Age. I once waited 9 min on hold before hanging up.
Perfect! Great Customer Service and very understanding!
I was very happy with the service I received
Nice facility but a few employees seemed very confused that I had a UBox delivered to the facility AND I was going to move my items into a locker there. It all got sorted out, so all is well.
We used the facility for summer storage for my daughter in college. The facility was very clean. Staff was very helpful. The price was reasonable. We will definitely use them again.
I would recommend UHaul Storage to family and friends.
I felt comfortable with my belongings stored there. Well maintained and excellent security!
I rented a unit for 5 years. I live near Woodbridge and this location was much more reasonably priced. Always maintained and the staff was friendly and helpful. I highly recommend this location!!
n/a
Very good
Jeanie and her staff are awesome. Friendly and very helpful. They absolutely go above and beyond to show they appreciate customers business.
Great facility
Jeannie and all her staff are outstanding Individuals who have helped me throughout my morning and assisting with my son’s move from North Carolina as well! Thanks
Need more staff upfront to check-in & to check out very time consuming !!!
Nice staff friendly and helpful
My Experience was great always friendly and helpful!
