Customer Reviews for U-Haul Moving & Storage of Fredericksburg

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Fredericksburg

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Leah J. on

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Ryan Evans was great! I was there bright & early & it was nice to have someone help with a smile on their face. Thanks!

KATRINA B. on

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Thank you

Kathleen E R. on

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jose g. on

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Donna L. on

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Mr. Hickey was very professional and clearly knew uhaul's policy . Mr. Hickey acknowledged me as soon as I entered the store. Great customer service !!! The entire process was organized and I was out in great time. A great experience and will use this location in the future.

CALVIN R. on

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SETH W on

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Herby and Jeannie were very helpful. I would recommend this storage location to everyone.

SHANE B. on

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CHERYL H. on

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Everything was perfect. Thanks.

JoAnn B. on

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Montrell D. on

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Great customer service. Clean place, lots of equipment.

Montrell D. on

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Great service. Clean place.

Cathie B. on

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I was very pleased with the service.

Devontre Y. on

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It was very disappointing that the moving service I used, as advertised by uhaul, showed up 6 hours late. This caused me to have to be charged for an additional day. The uhaul store was not willing to remove the charge based on this.

Betty F. on

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Phil S. on

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Nothing off hand. This facility is much better than most as far as equipment availability and cleanliness. The staff was very helpful.

Lawrence W. on

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Donna L. on

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Brad Hickey was a tremendous help . Very knowledgeable on uhaul policy . Very professional and I was taken care of in great timely fashion. Excellent experience!

Zachary Z. on

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I have rented from this location before and I always find it to be a pleasant experience. Keep up the good work.

Kent D. on

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A'shadieeyah D on

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BRADLEY WAS VERY HELPFUL, FRIENDLY AND PROFESSIONAL. HE PROVIDED EXCELLENT SERVICE WHICH MADE A VERY CHALLENGING SITUATION PLEASANT.

Sandra D. on

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Warren B. on

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Terry C. on

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I rented a 12 ft enclosed trailer. It looked to be about 25 years old and if I owned this company, I would have been ashamed to put it on the highway. However, it served its purpose but I wouldn't rent it again

Seth B. on

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JOSEPH B. on

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Janet K. on

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Ryan Evans was great! He was extremely helpful making sure we had all the supplies we needed for a successful move! Thank you! Your restrooms were also some of the cleanest public restrooms we have ever seen!

Ellen R on

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Couldn`t ask for better service. They actually remembered us from our first visit. Very professional and friendly.

Randy k. on

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john l. on

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Get the number of days in the reservation correct next time, if the customer asks for 2 days, don't put down 1 day in the computer.

cole b. on

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Really great crew. I was about an hour past my return time and they were kind enough to not charge me. But genuinely friendly.

Edward D. on

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Move took me an extra day put less than 20 miles on vehicle put gas to same level I got it and was charged additional $81.00 so 2 days cost me $165 not bad on $39.95 truck

JOHN F. on

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Great Job!

patrica g. on

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Larry P. on

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This was one of the most pleasent experiences i have had with a business,all the employees were great and friendly,all steps of renting a truck was very quick,including returning it,i didnt even have to go inside to finish the return process,i think it does help to go online and complete check in process,less to do when coming in to pick up the rental,my appreciation to all great employees working here.

TIMOTHY F. on

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BRANDON T. on

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great customer service- Ryan was excellent!

hillar L. on

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Truck had a fine layer of grit that got on everything that touch the cargo floor. That transferred to the movers hands which then got on everything else. It would be nice if they would mop/hose off the cargo floor between rentals.

Camilla J. on

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Excellent customer service

Vernita B. on

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David B. on

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Excellent customer service-went beyond the normal

Natasha D. on

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Fred F. on

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All my paperwork from U-Haul sent me to White Oak U-Haul. When I got there they told me I had to go to Plank Road U-Haul. The truck and dolly weren't ready. I had to wait.

Marlene R. on

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michael p. on

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The folks working there are very nice.

THOMAS S. on

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The guys at pick up in Fredericksburg were very helpful.

Albert W. on

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montanna H. on

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Tamara B. on

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TOM W. on

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Alex H. on

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It's not the money, as it doesn't amount to much at all, but the mileage on the paperwork showed one less mile than the actual vehicle mileage. I mentioned it during the inspection, before I took the van, and after I came back, and was told to look for the receipt via email, as the attendant's coder was not updating properly. Another thing, the dashboard showed a warning of "low break fluid" along the way. Other than that, no worries.

Dixie C. on

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John S. on

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Clacy B on

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Great experience with the only negative being some delay due because of slow U-Haul network

roy c. on

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Lyndall D. on

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We were very impressed with our entire experience at the U-Hall on Plank Rd. in Fredericksburg. The place was so clean and nice and the gentleman who helped us get our truck was totally professional and nice. A great experience.

Carlos L. on

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Excellent service!

Troy B. on

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Fantastic customer service. The young man in the yard was extremely hard working and courteous, the counter staff were upbeat and friendly. Great location.

Tammy D. on

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KENNETH K on

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The reason I always go to this place is the people....they are great!

KENNETH K. on

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KENNETH K. on

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Bogdan M. on

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Carlenton G. on

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James G. on

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Great experience, thank you!

CHIS H. on

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Michael H. on

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Mark the key drop off box more prominently at the vehicle drop-off site.

lois c. on

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jessica c. on

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Danette H. on

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Perry G. on

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Jeannie was absolutely/positively wonderful with her expertise, customer service/consideration. On a scale of 1-10, I would give her a 20, and that is without exaggeration!

ELLEN D. on

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Uriel C. on

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I get the trailer with a flat tire I know when I loded

lisa R. on

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MARK L. on

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Thomas O. on

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Ricky M. on

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nothing

carl u. on

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harry s. on

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Every thing went excellent. I would use U HALL again.

KIMBERLY m. on

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The chart for fuel refill is a off. I managed to put more fuel in than was in the tank to start.

SCOTT N. on

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Taniesha assisted me and she was fantastic. This will continue to be my goto location for truck rentals.

Richard P. on

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Emiliano V. on

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Michael S. on

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It really was an excellent experience and facility. I was highly impressed. All personnel with whom I had contact took the time for caring service. *Really highly professional people, and fast at what they do. The person who arranged my contract T.W. was professional in every aspect and very pleasant to work with. -- MS

Kyle t. on

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Everyone was very nice.

AMANDA K. on

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Jeanie was an amazing lady and helped me solvery every situation that seemed to be thrown our way.

Scott A. on

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Gene W. on

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thomas s. on

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Very professional and courteous staff.

Ricky W. on

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anthony p. on

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Kenneth K. on

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shane s. on

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They where awesome. The truck was heated and ready to go. Jeannie does an awesome job for me. I rent 4-10 a month and it is always easy...The staff is pleasant and accommodating 5 stars

Mike T. on

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NORM A. on

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david h. on

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I was in and out in 10 min. great job

Davion H. on

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greg k. on

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clean windshields, very dirty (film of muck) on the inside of the windshield

RONALD G. on

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Good Job!

David P. on

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I sat for over 1 hour waiting on the truck i reserved

Joanne N. on

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Everyone that assisted me at this U-Haul location was amazing and so helpful and courteous. From checking in with Crystal, who was extremely helpful, to returning the truck to a very courteous, friendly young man, it was a true pleasure dealing with your employees. Thanks so much for making my move easier!

Steven M. on

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The vehicle was not clean on the inside or outside.

KELVIN L. on

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I can't think of anything. I was surprised that someone was waiting to scan my boxes and supplies at the door away from the counter and held the door for me, really made things easier. Thanks!!!

justin g. on

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The staff is customer friendly and professional ... got just what I needed ... well run store Justin

Teri G. on

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Excellent service.

Robert W. on

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Lower rates on the truck. It advertises for 19.95 but you end up paying $60 for only driving $40 miles

DONALD F. on

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the autotransport was rusted on the end where the ramps come out , also the ratchet for the wheel securement devices were rusted and difficulty to operate,

William E. on

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No recommendations at this time. The manager and staff at this location were OUTSTANDING!!! Very knowledgeable, courteous and even remembered details of or original conversation during follow up visits. Little to no wait time, and employees responded quickly when more than one customer arrived at the same time.

ROBERT D. on

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running lights did not work on trailer more help at desk

NATHAN K. on

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JUSTIN T. on

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Friendly and knowledgeable staff made things easy!

Parris S. on

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tim s. on

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James S. on

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Vehicle was ready when promised. Service was good. First thing I had to do before driving distance was wash all the windows, inside and out. Van was cleaned inside but the outside was not.

Geoffrey B. on

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Robert K. on

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I received a new (one year old with 10k mile) truck. Was very pleased.

melba a. on

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Two thumbs up to the staff.

Scott B. on

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Friendly staff and service. Equipment was clean and well maintained.

Khaliday M. on

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ALEXANDER H. on

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Keep up the good work and hire good people. I've rented pick-up trucks, a van, and several 10' trucks from this location. The staff have always been knowledgeable and helpful. I've never had trouble with any of the vehicles. I'm a repeat customer because of the quality of the service and the vehicles.

Inez G. on

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Shavon M. on

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Kelle P. on

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Very well managed location. Efficient, courteous staff. Fast pickup and return process. I liked that the blankets and dolly were already in the truck in case you needed them.

Eric G. on

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Customer did not leave a comment.

Alfredo C. on

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The customer service was excellent, and the equipment was clean and well maintained! Kudos to the managers, and employees all of whom were courteous, knowledgeable, and efficient. Thank you for making our moving experience less stressful.

Mary Jo M. on

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Customer did not leave a comment.

geneva C. on

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If it say 19.99 daily, make sure you explain other charges is involved. I was told 19.99, I ended up paying 39.99 because of other charges.

Rick J. on

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WILLIAM M. on

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Very friendly. They were waiting for us when we got there. No wait to be checked in at all.

GEORGE C. on

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Christopher P. on

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gale p. on

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nothing.you were right on the nailhead especially jerimia

DENNIS C. on

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I have rented from this location multiple times, as they always have the equipment I need, and ah-maz-ing people to help me. Most recently, Jeremiah was the rep that greeted me at the counter and took care of everything. He even checked to make sure the nut of the ball hitch was tight on my stinger. #superimpressed

CHRIS F. on

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Nothing... You all are great Thanks, Chris Flores Lee's Hill Catering

Patti H. on

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bill m. on

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Very nice and professional personnel! Give them a x-mass bonus...

GREGORY H. on

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Fast efficient service. Great work!!!

Douglas J. on

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This is a stellar U-Haul location and they are very customer friendly. The store is well lighted and clean. Check-in was very efficient.

Mark P. on

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Excellent service.

Donna L. on

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The actual location is very cramped with a very small parking lot. This is hard to navigate with all the big trucks coming in and out. It was very busy when I returned my rental vehicle and had to call the desk just to get someone to come out and process me at the rental return area.

William W. on

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WILLIAM W. on

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roy m. on

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Business was closed but easy access to drop off no problems.

Brian M. on

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I feel a motorcycle trailer should come with tiedown straps as thats what a motorcycle trailer is required to have to tow one "just makes sense"

James S. on

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Blake D. on

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Tamara F. on

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eduardo c. on

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just continue being friendly and the outstanding services to the customers.

laura j on

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The only thing that would make it better is if there was a light in the actual unit. It gets dark early now and was rushing to see before it got to late

joe m. on

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Nothing. It's not broken, don't fix it.

Michael G. on

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tim s. on

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When picking up the tow dolly we found a fuse was blown in our truck didn't have to go anywhere your guys got it going for me, and it was great having someone call us and give us the closest drop off, and texting us the address information and hrs. Everything was made so easy would highly recommend uhaul !!!!

Debbie L. on

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I have used your place before and have recommended people to you before and will continue to do so. Your team is great. Thanks

Diane M. on

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I was truly satisfied from beginning to the end of my journey. This was our first time and I have zero complaints. Will use again.

RODNEY J. on

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I was completely satisfied with the service that I received today from the staff at this location. Very friendly and courteous people. No chances need to be considered at this point. Thanks so much for your help!

brian k. on

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Great service and equipment.

Robert G. on

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Nothing. Help and location was good. We would do it again.

monica c. on

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Keith B. on

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Exceptional! Customer service and helping me get on the road! Appreciate their good work. Thank you.

James B. on

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Mary A. on

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lindi h. on

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The staff was excellent. They went iver and above what was required to help me out!

diego c. on

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george h. on

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Make sure call center quotes CORRECT rates/prices. I was quoted .99/mile and paid 1.29/mile, called to question, was told investigation would be done BEFORE my rental and it was not - still have not had an answer as to why or been contacted regarding investigation.

Brad H. on

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Excellent service. Pleasant, efficient, easy.

Charles k. on

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Speedy check in on weekends

Jennifer J. on

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VERA S. on

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Wonderful experience. Have rented from this location several times and always pleasant customer service.

DAMARIS S. on

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Extend first month free to in town moves with rental of 26" truck and storage unit rental.

Geraldine P. on

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Very please!

Francis N. on

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Great management team, very courteous, excellent customer service....AAA rating

lee o. on

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MORGAN K. on

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sean c. on

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ann c. on

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lillie a. on

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None

mary b. on

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Regina P. on

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delbra t. on

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Sandra M on

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Excellent service and very helpful people

Sandy M. on

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Al E. on

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Second time here...top notch and very good customer service!

OOMMEN M. on

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Staff were professional and friendly. Had a good experience. Thank you

Barbara R. on

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Communicate! I would talk to one person about a situation and they'd tell me that they'll make a note of it & have someone call me back and no one ever did. This happened 2x's. I also told the person that I made my truck rental reservation with, that the card I was giving them to hold my reservation was ONLY for that and that we'd be using a different card to pay for it once we brought the truck back. They didn't follow that request either or make a notation on the account. Therefore, they billed the card I didn't want billed anyway before I even returned the truck! Not cool.

Douglas G. on

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jessica S. on

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Eva P. on

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Very smooth transaction. will do business again. :)

Inez G. on

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Inez G. on

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Allen U. on

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Paul G. on

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Peter W. on

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web site made reserving the vehicle quite easy

Eldon C. on

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Stephen D. on

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JERRY R. on

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I rented a cargo van; practically new with 1,700 miles. It was in tip-top shape and worked perfectly for my application. The location, facilities and customer service at the Fredericksburg, Va., store are excellent.

Robert C. on

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Have a local computer backup system when the UHaul corporate computers fail so signing up rental customers doesn't take so long. In my case it meant returning the equipment too late to cook dinner so we ate out which cost three times the rental rate for the same quaility food not cooked at home.

ROSEMARY v. on

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From the beginning to the end this rental was a wonderful experience. From the people on the phone when I first placed my order to picking up my truck and returning the truck all positive.Great job.

Claudene M. on

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KRISTIN B on

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This facility has always been clean, the bathrooms are clean, the furniture and mattress carts are very helpful. I had my storage for 5 years and no signs of rodents or bugs. An A+ in my book.

Valerie P. on

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Vjekoslav T. on

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Robert W. on

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JIMMY g. on

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First time user of uhaul truck rental. Great experience overall.

RUTH L. on

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Great

John S. on

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Customer did not leave a comment.

tim s. on

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Ruth L. on

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Great customer service all the workers

MARC T. on

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ruth l on

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Great

Torin T. on

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Judith D. on

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The manager Jeannie and Craig were always professional and friendly and extremely helpful from start to finish. Jeannie and Craig are tremendous assets to the U-Haul brand.

Robert R. on

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Great job, excellent communication and first class service.

MICHAEL D. on

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Janet M. on

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Everything was great

Justin T. on

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Joe L. on

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Great service. Even though there was a scheduling issue for the equipping I reserved, the staff in Fredericksburg worked to quickly resolve it and get me on the road. They also quickly diagnosed and replaced a fuse issue with my truck, ensuring the trailer lights worked. Through all this, everyone was very friendly and helpful. Thanks!

Dennis K. on

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No comment

ZACH R. on

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The trailer needs two more straps. I could see the back of my vehicle sliding left and right and all that you have on there is a metal little emergency strap its not even a tiedown it just goes into the tow hook on a vehicle.

Ruth L on

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Excellent staff Valerie and Jeania the manager very helpful and knowledgeable with me buying boxes getting the truck and my storage

oliver J on

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Thank you

JACELYN H on

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Staff always very pleasnt and helpful great group here. Highly recommend this location!

marleane h on

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the manager keeps on adding on late fees on a weekly basis,notice to change lock on a 3 day by telephone enough time for the customers to change lock if not a $ 50.00 fee

CAROLIN B on

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24 hour access with no upcharge would be a welcomed imporvement

Thomas B on

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Lady sold me unit was awesome, but code later did not work and no emergency contact, only messages at 2 numbers. Loading dock was unlit and dark. Code eventually worked.

NILAJA M on

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24 hr access sucked.Having 2 log n2 2 separate doors was annoying.Having 2 use the tiny door with an uneven ridge n the flooring made it difficult 2 roll carts walk safely.2 many false alarms 2.

ANDREA D on

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long wait times in the office, unapologetic, did not refund money for partial month of storage

PATRICIA E on

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Users are forced to buy a particular lock which mainly was from your company, forced to buy your insurance which I found was an unnecessary added expense, and your rates are high

REYNA P on

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All the staff at this location were great thank you guys for everything

CHRISTINA T on

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I checked out of my unit 3 days after I was charged for the month`s rent. I assumed that fees were prorated and that I would be refunded for days not used.

MICHAEL M on

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Very clean and well-lit facility. Very friendly and helpful staff.

FLOYD C on

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Had to pay extra to get in after hours. I guess if everyone had after hours access then that may create more problems. Personnel always very helpful both on the phone and in person.

FLOYD C on

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Had to pay extra to get in after hours. I guess if everyone had after hours access then that may create more problems. Personnel always very helpful both on the phone and in person.

NOLAN A on

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I would absoloutly recommend this storage facility to anyone. Excellent service,secure enough 24/7, and staffing are very professional and friendly.

Christine H on

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The manager went above and beyond to help me with my storage unit--I had to upgrade, and there was only one of that size left. She was so helpful!

RAJA T on

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The service was above and beyond

NOLAN A on

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Great personalize service.

WADE P on

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The general manager at this location is outstanding, she knows her job and runs a very efficient location.

WILLIAM M on

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Great and friendly atmosphere.

LILLIE P on

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The key card didn`t work well.

John T on

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Despite starting early There was a screw up and we then wasted time. The staff apologized. Overall, it`s too early to say if I`m satisfied with the overall experience.seems pretty expensive as well.

COURTNEY L on

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Excellent staff!

STEVE S on

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Staff very helpful facility very clean

RENETTA B on

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There was a roach shell in my unit. A lot of turnover in staff. Friendly at times, sometimes not. 24 Access is great. Very well lit.

THOMAS C on

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Too much paperwork, way more than other storage companies, no lighting in unit and extra charge for 24 hour access keeps my review from being better.

JOLIE E on

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It is conveniently located and easy to use and the staff was always friendly and helpful.

stephen n on

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Thanks Jeanie you and you staff are awesome this was so easy thanks SW Nemeth

ALEXANDRIA M on

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Facility was great. I went with this facility because my brother in law and sister had a good experience when they moved here a couple years ago. And the staff was Super friendly and helpful.

AMBER C on

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Exactly what I needed, very convenient, friendly staff

MARCIA R on

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Wonderful service! Very helpful and friendly.

ADAM B on

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All aspects of your storage experience were easy to use and convenient.

ROY M on

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All the people I dealt with were friendly, helpful and treated me as if they wanted my business. That seems to be rare anymore.

NAKIA L on

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I cannot put into words the amazing staff at this location. I needed a truck. I needed storage. These guys made a daunting task, uber simple. Thanks Brandon Jeremiah!!

JONATHAN S on

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Staff was very friendly, Craig and Brandon were very helpful.

CRAIG V on

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Good people. Very accommodating. Appreciated the ALWAYS very clean bathroom. Set a high standard.

CHRISTINE C on

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Uhaul in Fredericksburg did a great job securing my property and Genie helped me out alot in assisting me with a settlement and making arrangements to pick up my stuff and close my unit.

REYNA P on

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Tanesha was very helpful she went above expectations. Thank you so much for all your help

RUTHAN S on

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last second accommodation was smoothly handled the tech did experience slow computer issues so it took longer than anticipated

DAWN B on

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I had my unit for 3 years and 3 months. That should say it all right there.friendly, helpful, courtesy, professional group. I`d recommend them as well as use them anytime no hesitation.

CHERYL P on

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Everyone always was friendly and eager to be helpful when needed.

CHRISTOPHER G on

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GM Jeanie was Excellent!!! She and her team of Tanesia, Jeremiah, Craig were absolutely amazing. We truly appreciate all her hard work. Well done Jeanie and Thank You!

ROBERT L on

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Perfect for my needs

LAUREL G on

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Everyone is warm and very and very knowledgable about U-Haul products and services

JACQUELINE B on

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The facility is immaculate. The staff is efficient and friendly.

JOSE P on

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Outstanding service. Friendly, Courteous staff.

DAN B on

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Great

JUANITA S on

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Craig was professional, friendly, helpful, and had a wonderful personality! He is management personified!

SEKOU S on

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best experience

ELAINNA W on

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Too expensive

EDUARDO S on

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Jenny was excellent!! Looking forward to using U-Haul again for all my moving and storage needs. Very impressed by the facility and especially the staff. Ed Santiago

RICHARD P on

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Very helpful

JOHN D on

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I was satisfied

PATRICIA E on

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The furniture carts need to be wider

JACQUELINE B on

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Excellent service and immaculate facility.

AMELIA C on

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Very friendly and answered all my questions, no matter how small or big they were...

SHAUNA B on

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The entire staff at this location was so helpful! The manager was especially helpful! Thank you!!

Carroll C on

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good experience.Thanks

LARISSA J on

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Great service

ARVETTE Q on

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I was greeted with enthusiasm, professionalism. The staff were truly helpful. Mr. Cleaver was professional and informative. If I need storage and a truck again in the future, I will RETURN.

COURTNEY L on

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Staff was very helpful! Easy transactions! Would highly recommend!

Margene E on

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They were great

DAVID K on

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Very nice

Patricia A on

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U-Box was perfect for my needs, since I had a sizeable amount of household goods to move from my Dad`s house to my house, and I did not want to drive a truck across the country.

BETH S on

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Staff was very informative and helpful. Manger was kind and knowledgeable.

JOSE M on

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Best customer service ever from the crew at this location. They really make you fell valued... Not too many places do that anymore.I`ve never had a problem. Hats off the the manager and crew!!

MICHAEL M on

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I was impressed by both the facility and the level of service. I would recommend them completely.

AHMAD W on

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Joey gave us a great customer experience.

CYNTHIA G on

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Very clean

THEODORE H on

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N/A

THEODORE H on

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N/A

MICHAEL B on

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no problems at all

MARTHA L on

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This facility needs more parking for those using the storage facility. On our last day though there was water on the floor and gasoline spilled in the elevator.

CHRISTOPHER H on

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ABSOLUTELY LOVED STORING WITH THEM. I`VE RENTED UHAULS FROM THEM TWICE, AND USED THEM AS A STORAGE SPACE FOR ABOUT FOUR MONTHS, AND THEY WERE AWESOME!

JOSE F on

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I ordered the wrong size unit and Joey was most wonderful, patient and understanding in successfully finding us a proper sized unit. Service was quick,efficientdone with a sense of humor.

GREGORY S on

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The facility and storage was better than I expected.

ILENE T on

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can`t say enough about choosing Uhaul yes to all questions listed.Joey was a pleasured to have worked! he a keeper,for sure. m,Y first time moving at age 78 it was great working with your company.

KIRSTEN F on

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My experience with Catherine was amazing. She walked me through the check-out process and her attitude was the best I`ve encountered while at U-Haul. I would recommend her and U-Haul again and again.

MARILYNN F on

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The unit does NOT have convenient access. No drive up load/unload. Moving items through a maze of hallways is NOT user friendly.

ANGELA C on

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They are very busy, need more front desk help. If they are busy when you call the phone gets transferred to another location. The other location does not give as good customer service as Plank Road.

MELISSA F on

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It was always clean and staff was always very helpful

TIMOTHY G on

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Staff was very friendly and helpful every time I had contact, whether in person or on the phone.

ARVETTE Q on

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The employees especially Ms. Kat were more than helpful and accomodating. I truly appreciate their kind words and willingness to help! Kudos!!!!!!!!

ROBERT F on

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The staff is very attentive and caring. That means a lot when people are in the middle of moving, storing, packing and unpacking. Thanks so much

DAVID H on

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nice place, great people

DONTE T on

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Little over priced when compared to competition and rate raises are not warranted.

BRENDA H on

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Facilities well organized, bright and welcoming. Staff was friendly, professional and knowledgeable.

CAROL G on

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I closed my storage locker and the young man who helped me was very nice,it seemed to be very quick and efficient.

ALICIA B on

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Very Good in all aspects

MICHELLE R on

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I had a wonderful experience with this facility. Every interaction was professional and the staff was always super helpful and accomodating.

Sandy K on

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Took 2 hours to have Uhaul release Uboxes to the moving helpers booked through Uhaul or to my family. Though incredibly frustrating, besides the hold-up, all was good on the packing and returning side

NEDRA K on

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Extremely nice young lady that helped me and extremely clean and new-looking even though I know it`s been there for years. Great job guys!!!!

MEECHEL H on

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Melva and Joey were awesome they gave me the best customer service ever. I had no idea what size truck or storage unit I wanted they helped me out so much.

ROBERT C on

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Staff were very friendly, helpful and professional.

JASON S on

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Good experience. Fortunately I was able to get my things out of storage before the rate increase. Access to stairs would be helpful.

DAVID C on

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Very good experience.

CAROL N on

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My experience was excellent, my first contact was very helpful. Jeremiah was very helpful and also had no problems in assisting me with changes I had to make. His customer service was excellent.

BRUCE H on

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The young woman who helped me was AMAZING not tall, full of energy - I wish I remembered her name!

ROBERT H on

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A well run business with great people!

VANESSA S on

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not all staff was or is friendly..

CHRIS S on

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T

ALLEN W on

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great storage experience.

TERRY B on

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I have dealt with the U-Haul Staff on Plank Road numerous times with trailers with great results, so I wanted to use this storage facility.

SEKOU S on

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Service was simply the best.

CHERYL P on

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Thank you Joey your helpfulness and your courtesy.

HEATHER R on

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The staff that I dealt with was wonderful. Made the whole process quick and easy.

YAMEI W on

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Staff very nice, just wish storage is 24 hour access

LISA R on

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Very clean storage bldg.

CANDINCE M on

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This was a great experience we did not have almost any issues the staff could not handle. Special thanks to Andrew and Crystal they were wonderful.

KATHERINE P on

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Everyone I interacted with was helpful and friendly. I got exactly what I needed promptly and precisely. I will definitely use them again and recommend them to others.

STEPHEN B on

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Very professional and extremely clean - thanks!

MISTI K on

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Very nice facility and staff.

TONY H on

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terific

ARLENE P on

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The facility hours were really non conveinent

GREGORY G on

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Really great place to do business.

MICHELLE S on

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We needed storage for our household items on short notice for a temporary move. The facilities were clean, the staff helpful nice, and everything we needed was available. A great experience!

JANET B on

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Everyone there went out of their way to be pleasant and helpful. Wonderful. If I have to store anything again it will definitely be with U-Haul.

KIMBERLY AND BERNARDO M on

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Items well protected. Would have liked to get into unit earlier in morning instead of waiting til 7am, but overall happy with unit. Price was good. Staff needs customer service training.

JOMO J on

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Reservation was made...but when i called, it was at another location. When i got to the new location...the eqipment was not there. I had an auto transport and got stuck a few miles away.

NICOLE C on

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I would rent another storage unit from this facility.

RODNEY M on

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Andrew helped my wife and I out in the most positive and courteous manner possible. Ver professional and knowledgeable.

ALICIA W on

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It wall went smooth and easy!

ERIC L on

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The staff were extremely rude and unprofessional. After the experience I had with this location I will NEVER use your company again. Sincerely Eric L.

ROBERT T on

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Great price for a interior storage locker.

CHRISHANNA H on

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They were flexible and helpfu. Thank you so much.

SUSAN W on

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The staff on Plank Road in Fredericksburg, VA were the best! Thank you for all you support!

AMY H on

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Horrible experience. Lack of communication and greed.

ROBBIN S on

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Simple, Clean, Safe.

DENNIS W on

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Great staff, very helpful and accomodating our needs

SUSAN W on

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The staff were friendly and very helpful!

SHEILA L on

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The staff members were always there to answer any questions and very respectful. The facility was always clean and card access to our unit was never an issue. Would recommend this facility.

JUNE Z on

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This is the third year we have used this facility. They are professional, clean and safe.

SAM M on

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the staff was as good as they come

JOSEPH S on

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No comment

DANIEL K on

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It was a confused and muddled mess and still my boxes arrived with leaves an dirt tracked inside them. Customer service was terrible. It seemed no one communicated.. awful experience

DANIEL K on

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It was a confused and muddled mess and still my boxes arrived with leaves an dirt tracked inside them. Customer service was terrible. It seemed no one communicated.. awful experience

IAN J on

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Superb. Great customer service, very friendly and helpful.

BRIGETTE S on

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The box is a lot smaller than we had thought, the cost might have been comparable to the POD as the Pod is larger, next time we will look closer.

WILLIAM C on

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Very well run - professional staff - temperature very constant - extremely clean.

LAKEISHA J on

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N/a

LAUREN S on

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This service was horrible. I was lied to by store representatives. The general manager Anderw Williams was inexcusably rude and unaccomadating.

LAUREN S on

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This service was horrible. I was lied to by store representatives. The general manager Anderw Williams was inexcusably rude and unaccomadating.

BRIAN W on

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A simple, easy and cost effective way for our move from Virginia to Florida. U-boxes are great !

BRIAN W on

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Simple process and very cost efficient.

HILLARY H on

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The idea of UBox is great. My reality was repeatedly given bad information, being overcharged it didn`t leave here for 16 days. EXTREMELY upset about $350 overcharge. Please call so can be resolved.

MALCOLM M on

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Very good, clean, and accessible.

BOB P on

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My exbox 360 with controller was missing between storage and loading. I don`t know it was until I got to my new home in pgh. pa.

TERRY V on

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You operate in a disreputable manner and obviously don`t care why with your 200 character limit.

JACK B on

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Andrew and his staff were very professional and a pleasure to work with

MICHAEL V on

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I wasn`t pleased that I didn`t get the 24hr access that the website told me I could getAND NOT FOR AN ADDITIONAL FEE

ANDRE M on

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Adequate facility,and superb customer service from Sarah!

ROSE H on

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Jeremiah was very helpful and knowledgeable.

LENOIR M on

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The staff was very friendly and knowledgable

RUTH P on

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Excellent customer service - friendly, knowledgeable, and efficient in their process

MARGARET S on

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There need to be more clerks at the registers. There has been more than one time that we`ve had to wait several minutes for a clerk to help us handle a transaction.

PATRICIA A on

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What a pleasant experience...to store our daughters belongings is such a safe, clean facility!

MELANIE F on

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Thank you for all the assistance that you have provided over the last two years.

BRIAN H on

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I called several storage companies first, they were all more expensive and the representative sounded as if I woke them up. Uhaul was open and ready for business early and very friendly.

NCAF I on

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It would be nice to have longer full access in the evening. The staff at this facility were the BEST. The Arizona phone service was useless!

LYNN J on

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I have nothing bad to say about this facility. I wished they were open later in the day on a couple of occasions, but everyone has to go home sometimes.

ODESSA H on

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Nate was very patient/understanding. I was ready to leave I felt the manager had been very sarcastic to my question about a 10 x 10. Nate`s attitude save the day, he desrves a promotion and a raise.

ANTONIO N on

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Very Good service and facilities were in accordance to uhaul standards

HEATHER J on

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nothing to say

EMILY J on

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The Customer Service was the best everyone was so nice. The owner was the best and was extremely helpful he should get an award for being at his facility on a Sunday when he could of been off.

RONETTA W on

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The service was excellent. I had great experience.

ANDREW O on

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My U boxes were delivered late to Fredericksburg and I have yet to receive a call back from management.

RANDY K on

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Great Service....

DARRELL C on

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I am very pleased with the UHaul services I received. Well Done to your staff!

AMY B on

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They were friendly, courteous, and packed a lot more than I thought they could fit in the U-box. They got the job done quickly. I would recommend this person to help.

MARGARET A on

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kinda creepy when i was there alone

BOB P on

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very good experience with the storage.

CLAY O on

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excellent

BARBARA H on

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I was very satisfied with the service. Staff was most helpful whenever I had questions.

FRED P on

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very good experience

BILL P on

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wonderful and helpful employees

TERRY V on

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No prior notice the size unit we rsvd was not available second floor, sub 2 units in musty basement, no security gate, charge for after 7pm access, originally told 24 hour facility.

MELINDA N on

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Excellent service.

PATRICK J on

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Friendly staff, did great job explaining site and did not push up-sell for additional features but offered all politely with explanation.

JACK B on

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Excellent facility and very responsive management and staff, I will happily recommend to friends and colleagues

MICHAEL W on

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Good cooperation all round from upbeat service employees and the Manager. Using you some more as a result..

DANIELLE T on

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The staff didn`t have my u-box ready and I waited over an hour for them to figure out where it was.

ADAM B on

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Since my rate was raised from $50 to $70 you would think that you would be able to afford more than one person to run the front desk. Waited nearly 30 mins to speak to an employee at the front desk.

TABITHA L on

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The staff was very nice and courteous.

DYLAN R on

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I witnessed two customers publicly humiliated at the front counter by staff. Staff and owner need to be more curteous and helpful in explaining services and policies.

ZIYAD AND PEGGY A on

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Nathan was very helpful and a great job going over the paper work the unit and all the services.

MATHEW H on

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Friendly staff. Prompt service. Clean facility. Would definitely recommend to friends and family.

STECY E on

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Great experience and would recommend to friends that need to move themselves. Anthony is superb, very professional, and customer service oriented...best U-Haul employee I have ever dealt with.

BRIAN W on

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Excellent Customer Service !

LARRY W on

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I would like to thank Andrew Williams for helping make my first experience with U-Box a great one. He has single handedly guaranteed U-Box will be my first choice going forward.

MATT AND VICKI H on

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The Manger ANDREW WILLIAMS refuses to deal with customers, Always Messing up our ACCOUNT, Facility is worst run business I have ever dealt with, WILL NEVER USE any U-HAUL service AGAIN EVER,

MICHAEL M on

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Late fees high.

CARLOS S on

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The facility was top notch. The manager arrogant all of the african american employees on site were helpful. I was a little disappointed that you prorate partial monthly usage

LYNN T on

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It`s fine.

TERRI C on

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Not enough characters to explain all of the issues! UGH!

PHILLIP A on

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Only neg was one bathroom needed maintenance

BRIAN W on

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Wonderful facility , the only negative was the entrance door - the change in floor height makes it difficult for cart maneuvering. Perhaps a retro-fit for a smoother transition.

COLLEEN F on

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Have used this facility on several long/short term occasions. Will use it again in the future. Have also referred several people who have used it!

HENRY B on

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The staff was very friendly and helpful. A great place and would use again if needed

GREGORY L on

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Not enough carts for the number of storage units. Often carts were unavailable on weekends as people were using 3+ carts for their units.

PATRICE A on

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Excellent facility and staff!

CASEY H on

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Owner Andrew I believe was very helpful. Nice to see a store owner who actually puts in hours working rather than just sitting behind a desk telling others what to do.

JOSEPH M on

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Very helpful,great storage facility

BRENDA C on

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the u-haul storage space was very clean and well maintained

CHRISTOPHER W on

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Thank you U-Haul. My experience was great. Your staffing we`re such a big help.

LASHAY P on

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I would recommend this Uhaul storage facility to friends.The staff was extrememly helpful.They helped make my move less stressful. Thank you for your wonderful service.

DOUG J on

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Office staff took care of every need that we had. Even helped with a table.

LAWRENTE L on

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brand new

SUSAN W on

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Staff was very helpful and friendly. I am impressed with the cleanliness and convenience of the facility. I`m very glad I chose U-Haul. Thank you!

JON A on

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Our experience with you was superb!! I cannot say enough about the cleanliness, friendliness, accessibility, and security of your facility. J.R. Arthur 850-316-1335

ROBERT F on

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every part of the experience and the facility was excellent.

SYLVIA C on

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Friendly and helpful staff!

RUSTY D on

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People friendly and helpful, good price on unit

CAROLYN G on

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very friendly, patient and helpful staff.

ROBERT P on

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A few of the staff were extremely rude. Also, late fees are extremely outrageous. Glad to be done with the storage.

MATTHEW J on

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My wife made a reservation over the phone. I was told she would have to be there to get the unit. If not for Chey polite and respectful, you would have lost a customer. Her supervisor was not.

JAYANA F on

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The guys at fburg location were great. Trying to originally book on the phone was a terrible experience, order was wrong multiple times.

JAYANA F on

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customer service agents were very poor,had to redo 3 times. Didnt inform me that the rate would go up $20 by switching locations,original pickup location was unavailable/uhaul error. Ryan was GREAT

DELILAH G on

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Never had a problem with entry into the bldg. or bugs etc. I had the this unit for 3 years and I still have one more until. Great Job.

DANA J on

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I really like the storage unit. The only hard part is after the hours fitting in the smaller door.

CALEB C on

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Ryan and his team were AWESOME!! I will definitely be recommending them to anyone I know who is moving. Very glad I chose them over the competition!!

SAMUEL W on

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Rude, and lazy staff more concerned with themselves than taking care of customers.

CRAIG S on

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Ryan rocks.

SARAH T on

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I felt a little sad checking out. The staff has always been so nice to us and the facility is in perfect condition. It felt like home. Thank you.

SUDIE M on

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Very Happy with staff, patient,friendly with great personalities. We joked about football teams. Thank you for caring.

CRAIG S on

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Ryan should be commended. Excellant employee....GIVE HIM A RAISE.

JERRE B on

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loved the lowered drive up bay so the ramp didn`t need to be extended

KELLIE G on

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Excellent staff and facility at the rt.3 location.

SCOTT C on

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Site very clean and well kept. Well lighted and security seemed good. Even bathroom was spotless. Would definitely utilize again. Market to UMW students.

TORI W on

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It was expensive on a monthly basis, but convenient and clean and well run. I would come back, if I ever ended up needing storage again.

MICHAEL S on

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Staff could be friendlier but otherwise it was great, it was Sunday after all!

JOVIDA P on

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My experience was a good one.

MELVIN C on

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good

KATY F on

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thank you for your help. all the reviews on how friendly the staff is was right on. The only thing I would recommend is for you to buy back the old locks so they can be re-used.

BENJAMIN D on

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Great experience. Great people.

LINDA B on

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the facility was clean and well kept..they were very thorough in his explaining the avialability of unit to us, the security of the building and unit. He was very curteous and helpful.

PHYLLIS P on

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nice

MADELINE H on

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The overall level of customer suppot was outstanding from start to finish.

STEPHEN S on

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Highly recommended!

JASMINE H on

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great!

CALLAN B on

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Staff were always quick and extremely helpful.

JILL W on

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I really liked it because it is indoors and the staff was very helpful and friendly.

ELIZABETH M on

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The service was good.

DANE S on

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Was very pleased.

KIMBERLEE E on

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The no pro-rating rule sux...

GERALD P on

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only thing i would have liked changed was 24 hr access to facilities.

ROBERT P on

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thank you easy quick and reasonable pricing

SHANNON B on

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We had mice that came in the storage unit and chewed on our things.

PAUL K on

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My only problem is that I vacated the unit one day after autopay and was unable to get any money back so the unit sat empty for a month.

DEVON D on

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Splintered box, additional fees, incompetent staff, timely, frustrating and costly-especially since we did all the grunt work and transportation

SHANNON B on

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Nowhere was it specified that first floor units are not climate controlled. While we were unloading a security alarm went off for about 10 minutes. No police or security people came

CHESTER O on

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Except when the basement storage area flooded in 2011 everything has been fine

NICHOLE L on

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Very impressed with this store!

SCOTT C on

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Jeremiah was very polite and helpful getting things set up

JAMES S on

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Great experience. The best UHaul dealer I have used. Thanks!

ROBERT W on

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This is a very nice facility for storage. The storage area is VERY clean. The personal are very helpful. I would recommend it to anyone looking for a storage unit.

MATTHEW R on

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Thanks. If I ever need storage again, I hope you`re available.

MARY M on

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Excellent service when I initally rented the unit. Very responsive and helpful staff. I would recommend and use this facility again.

MICHAEL B on

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Misleading web page and horrible hours

MICHAEL B on

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No indication on the website of increased cost for advertised ammenities like 24 hr access.

LAKECIA S on

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The only comment i have,is that their hours should close about or shut down at 10pm,7pm is not convenient to me,other then that everything chouldbe very good.

CRAIG S on

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Excellent service...

HERMAN J on

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Agent could have been more cordial and less mechanical. I got the feeling he didn`t think I was important enough to show a friendly attitude.

ROBERT T on

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Litle upset that I was only 40 minutes late and was charged an addtional $40.00. Seems that there could be some discretion about that charge under several hours.

AMANDA B on

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wonderful and easy!

ELENOR S on

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Thank you all for all of your help!

DENNIS B on

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Staff was very helpful and friendly

CALLAN B on

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The process was quick and easy.

CHRISTINA R on

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You guys were great!!! Wait time was the only issue, but I understand that you guys are high in demand :

DANIEL N on

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Paid for a month. Only stayed a week. A pro-rated amount would have been nice.

PHILLIP H on

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When I leave my Credit Card to reserve a specific floor/space that is a contract with Uhaul. Upon moving in the following weekend, the floor/space was not available. Don`t tolerate this practice.

CHRISTOPHER L on

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The staff at this facility are top notch and always courteous and willing to help. They helped me when I had a difficult circumstance. Would use UHaul again based on my experience.

JAMES S on

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very pleased

BRENDA C on

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The staff were very polite helpful! I would certainly recommend Uhaul to friends family!

JOSHUA S on

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Very good, friendly staff.

RANDY M on

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My unit was rented to someone else before my month was finished. I had planned to use it if necessary for another month. It was assumed I was finished without confirming with me first.

LIESL AND WILLIAM A on

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Nice facility and friendly, helpful staff.

JAMES M on

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I was very happy with the level of service, and the staff was helpful and very friendly.

DAVID T on

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no issues

LESLIE W on

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Beautiful facility, and it appears secure and safe. The staff have been very helpful. Thank you!

LINDA S on

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Service was good and staff friendly. Overall experience very good.

ALLEN W on

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Excellent service and facilities. Thank you!!!

MAJESTIC H on

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Very organized

JOHN L on

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couldn`t ask for more

WILLIAM W on

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Jeremiah was very helpful, patient and informative. He answered all of my questions and took good care of me.

ROBERT B on

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Overall okay but was dissapointed when A. My unit only has a 5 ft door so it is extremely dark there is no power anywhere

PAMELA F on

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First time using Uhaul storage. Facility was very clean. Staff were very nice and helpful!

ANASTASIA H on

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good service

LINDA S on

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It would be much more helpful if the hours were at least til 9 pm. 7 on weeknights is difficult for work days with traffic.

ROBERT W on

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We only needed space to store my mother`s belongings until we could go through everything and it took almost a year!! Excellent service during that time!!

MICHAEL S on

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The service was prompt and quick

LORETTA C on

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GREAT PLACE TO DEAL WITH AND WOULD USE AGRAIN!

CAROLYN P on

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very good and all off the above.

CAMERON K on

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Exceptionally helpful management w/Ryan. Clean as a whistle whatever that means...a VERY GOOD experience.

ANTWAN B on

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The experience was great

JANET H on

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It was a very good experience, for what I needed for.

HEATHER M on

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I just want to say that the experience was overall good. I am very satisfied with this uhaul place. I am relocating from another state and they were very understanding. Thanks

TOM F on

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Very impressed with staff, especially Ryan who was very friendly and extremely helpful!

SHELIA E on

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only used for 2 months but was fine

DAVID F on

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It`s the best storage place I`ve EVER been in! Thank you!!

JORGE P on

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Great service and facilities

ROBERT H on

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The staff at the Plank Road location in Fredericksburg, Va. is excellent. It has a family run business feel.

BETTY M on

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I was not given the unit for which I had a confirmation, but got a downstairs unit instead. I think reservations should not be confirmed unless there is a unit available.

ADRIENNE R on

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I loved my experience renting here. Missy was always very helpful and provided excellent customer service. I will definitely use them again for my storage and moving needs.

WINSTON C on

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Recommend to have longer hours for people who have real jobs. Next time I look for storage, I will take into account time facility is open.

KHOSBAYAR R on

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Overall is good. However, it took me at least 10 minutes to see a representative. Many customers, few representatives.

LORI D on

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Great experience, wonderful facility.

JENNIFER K on

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Everything was great except, the temperature in the facility was supposed to be between 45 and 85 degrees and it was breaching 90 and rising.

DEBBIE B on

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Everything was fine.

CHRISTINA S on

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Disappointed - turned in the keys 2 days into the next months storage we couldn`t get a proration or a refund for the difference. We had to pay the full month even though we only used 2 days.

OLIVE A on

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Everything was great and the stuff is friendly, nice and very gentlement.

PAM G on

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I use your facility for three years on and off, enjoy it 100%. Pamela Grayson

RAY S on

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Everything was great

SHARON G on

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Very clean.

MATT AND VICKI H on

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Not much to say, Overall pleased witht he experience

ANTHONY T on

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The service was excellent I like the building

KENNETH P on

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The manager, Ryan Moulton was extremely helpful and friendly in making my moving experience both easy and less stressful.

STUART G on

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clear, professional service well-maintained facility

MARY N on

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Everyone was supper helpful!

SEAN O on

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All staff was very helpful, very pleased and would use again.

VALERIE G on

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My only comment is that the hours available to me to access my storage unit are not convenient and should be extended.

MIKE P on

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Top notch staff and facilities, was pleasently surprised as to ease of sign-in as well as the excellent facilities and staff

STANLEY G on

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Outstanding experience! I have moved many times during my 20+ years in the military, and this UHaul and it`s staff were the best that I ever worked with. Thank you, Pete Griffin

DONNA B on

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When moving out, I was told one thing and another was done. I left multiple messages for the manager who never returned my call to handle the matter.

BRIDGETT S on

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I enjoyed and took advantage of the offer for a month free of storage. I moved out of the area and it came in handy. The customer service was excellent! Satisfied customer

DIANA H on

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It was a bad moving day for me and the folks at UHaul were great to me. Much appreciated.

REBECCA D on

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Very Convenient, safe, clean, and helpful. Thank you

HOPE B on

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The staff are consistently efficient and friendly.

PAULA S on

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The manager Ryan was excellent. He took what could normally be a stressfull, long experience and made it fun. I am happy to have my storage unit there. Paula Smith

KRISTINA F on

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felt welcomed every time i went there

DAVID O on

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Very nice storage facility!

BENJAMIN H on

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Staff was very friendly and got us into our storage unit in a very timely manner! Thank you!

ALLEN W on

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Perfect customer service and great facilities. Thank you!

AMANDA M on

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Excellent and helpful staff.

DARYL H on

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Nice folks

ANTHONY K on

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I`d like to see longer hours for storage room access

SHANTERIA D on

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n/a

CARL L on

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The staff were helpful and friendly. The facility was clean, bright, and user friendly.

PAMELA P on

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the manager was more infomrative then your corporate answering people. corporate pushed truck- he listened and lead me to what I needed and went the distance...good man to have on your team...

HENRY B on

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The staff was very helpful to my needs. They made my experience pleasent

CHESTER O on

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None at this time

CHESTER O on

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Will recommend to others. Great facility.

SETH W on

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Everybody was very friendly and helpful

GREGORY L on

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Working in Fredericksburg with Ryan has been a great experience. He has helped me tremendously.

SARAH T on

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Friendly staff, easy check-in. Highly recommend!

MORGAN A on

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very nice and well maintained facility! great staff!

TAMMY C on

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Wish the evening hours were a bit later but overall it is an excellent facility!

BRAULIO D on

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Iam very sastified,and content with u-haul services.Thankyou

KELVIN C on

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great

JOSHUA S on

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An outstanding facility staffed by some of the friendliest and most helpful people around! They helped make a very stressful moving experience end on a good note and I`d recommend them to anyone!