Customer Reviews for U-Haul Moving & Storage of Fredericksburg

9380 reviews

2411 Plank Rd   Fredericksburg, VA 22401
(Route 3 and I-95)

(540) 368-2041

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(540) 368-2041

2411 Plank Rd
Fredericksburg, VA 22401
(Route 3 and I-95)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Really great experience

GEORGINA L. 
Rating:
5.0

Customer did not leave a comment.

Harold G. 
Rating:
4.0

Customer did not leave a comment.

Maria M.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

KIMANTOINETTE R. 
Rating:
4.0

Customer did not leave a comment.

JAMESANDREW O. 
Rating:
5.0

The location is a little tight for the amount of traffic however, the excellent customer service and support provided are top-notch. I highly recommend this group of employees and location.

Miguel M. 
Rating:
2.0

We did not receive our equipment that was prepaid for.

Nancy V. 
Rating:
5.0

The dealership has the most friendly staff! Owner Jeannie is awesome!!!

John H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

GERARD S. 
Rating:
4.0

Customer did not leave a comment.

LYNNEANN A. 
Rating:
3.0

Customer did not leave a comment.

Leigh H. 
Rating:
5.0

Jeannie really helped us out with our last-minute request for a one-way rental!!!

JOHN H. 
Rating:
5.0

Tyler was awesome!!! he was able to find me a truck at the last minute to allow my military move to continue. He is absolutely an asset to U-haul.

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

M S. 
Rating:
5.0

Although not the location's fault, we had to go to this location to pick up our truck. Due to traffic, it took over an hour to get there, and this was a huge inconvenience because the location we ordered from was about one mile from where we needed to be. Why didn't U-Haul just move the vehicle to the correct location? The headlights were HORRIBLE!!! I had to drive at night in the pouring rain on a windy road and had great difficulty seeing the road. I had to pull over to the side of the road when oncoming traffic came towards me because the headlights weren't bright enough to see the lines on the road. I drove with the high beams on as much as I could, but they didn't help much.

JOSEPH G. 
Rating:
5.0

Very good experience!!!!!

BENJAMIN V. 
Rating:
5.0

Customer did not leave a comment.

AVERYRANDOLPH H. 
Rating:
5.0

Y'all did great! :-)

Robert S. 
Rating:
3.0

Unfortunately whomever works your reservations phone line needs to learn attention to detail. I had ordered a 10' truck on May 16th, and was told they had a 15' available for me on my reservations day of June 12th at a location 30 minutes away from where I needed it, since no one in the immediate area had one. After calling U-Haul, and waiting over an hour to get through they said they'd handle it and contact me. They sent me an email saying they had a 10' truck available in my preferred location. But, when I went to pick it up the person who made that reservation also canceled it instead of the 15' one I didn't want. The clerk and his manager got me a 10' that I needed. I didn't want a bigger one because of the area I had to travel though. My suggestion to you all is not to deal with U-Haul.com or their phone lines and call the local dealers yourself.

DAWNMARIE T. 
Rating:
5.0

Outstanding customer service!

Robert T. 
Rating:
5.0

Customer did not leave a comment.

STONEYDARRELL E. 
Rating:
5.0

No improvement necessary. Of course, you can always reduce prices!

WILLIAMDONALD S. 
Rating:
5.0

Customer did not leave a comment.

DAVIDADAMS B. 
Rating:
5.0

The staff is very professional and helpful. I would definitely continue my business and recommend to others.

Dirk H.  |  First Impressions 
Rating:
5.0

Staff in the pick up and drop off do an excellent job. Erick especially makes you feel very welcome.

Lisa S. 
Rating:
2.0

Customer did not leave a comment.

Lesley R. 
Rating:
5.0

Thank you. I had a very good experience.

ALMADELIA G. 
Rating:
4.0

Customer did not leave a comment.

JAMESLEE W. 
Rating:
1.0

Customer did not leave a comment.

THOMASKEITH E. 
Rating:
5.0

Customer did not leave a comment.

DOMENICO R. 
Rating:
5.0

Nothing comes to mind - friendly, helpful personnel and an easy to access location work well for me.

Lori K. 
Rating:
5.0

It seemed like there were not enough outside staff, or they need to have a golf cart or something to get around more easily in the dangerously hot weather. I felt sorry for the person who had to walk in near-100F temps repeatedly between the parking area in the back and the drop-off check-in area that was backing up the entry road. They did an excellent job with the service, but it was clear the hot, humid weather was a strain.

MATTHEWROBERT M. 
Rating:
5.0

Customer did not leave a comment.

Daniel J. 
Rating:
5.0

I received a call the day before my scheduled rental and they told me that I could pick the dolly up early to avoid traffic. I arrived at the location and the rental was not available. However, when I returned the scheduled date, everything went fine.

BRIANDEWAYNE W. 
Rating:
5.0

Customer did not leave a comment.

Tony P. 
Rating:
4.0

Customer did not leave a comment.

george e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHEDRIC O. 
Rating:
4.0

Customer did not leave a comment.

Karie N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth S.  |  Overall Experience 
Rating:
5.0

Excellent and friendly customer service from the counter to the employees who helped to connect the trailer. A+++ all around.

Gerald M. 
Rating:
5.0

Very friendly and helpful

JOHNFRANCIS M. 
Rating:
5.0

Recommendations are already underway.

Rickey S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAYMONDLOUIS H. 
Rating:
5.0

Customer did not leave a comment.

ORLANDINABARROS G. 
Rating:
3.0

Quality of life improvements: bluetooth radio automatic windows I understand "these things are cut to keep cost low," which is based around saving the company money (the company is cheap and money-grubbing) instead of improving service quality at cost to the business to be competitive or focused on being the best at what you do even though technology becomes cheaper as it becomes more advanced or widespread through mass production and businesses are charged a premium for being a business.

STEVENWAYNE C. 
Rating:
5.0

Customer did not leave a comment.

DEBORAHLYNN D. 
Rating:
5.0

Very friendly and very helpful

JUSTINWAYNE S. 
Rating:
1.0

Uhaul rescheduled my initial reservation even changed locations and Truck size. They gave me reservation for smaller truck 7-11pm I picked up at 8am (yes late) they have given to someone else. When reserving agent did no say it HAS to be picked up at 7:00sharp or it would be given away. I was then given a cargo van!!! & They reserved bigger truck at 3pm (way late) i ended up cancelling that one. But guess what when i didn't pick up at 3pm- they called me asking me if I was coming !!! Wish they would've done that with my 7am!!! The cargo van was such a hassle the worst experience We struggled to king size bed and we couldn't brake down my girls bunk beds due to time crunch we had to throw them away!! If we have the truck we reserved it would have fit no problem. I won't be using uhaul ever again. I've been recommended Ryder & Penske

JECICAELIZABETH R. 
Rating:
4.0

Customer did not leave a comment.

JESSEMICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

JAMESBENNIE S. 
Rating:
5.0

Customer did not leave a comment.

ALTARIQDEWAYNE S. 
Rating:
5.0

Customer did not leave a comment.

THAB P. 
Rating:
5.0

everybody was very helpful and friendly. they went overboard to make us feel comfortable. A job well done

MARK A. 
Rating:
5.0

Customer did not leave a comment.

MARK A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marie W.  |  Overall Experience 
Rating:
5.0

Jeannie was very friendly and helpful. She guided us the full log-in, log-out process. This was very smooth and easy process. I will recommend to my friends, this U-Haul location is outstanding.

Charles B.  |  First Impressions 
Rating:
5.0

Jeannie and Heather were completey helpful, honest and very friendly.

Whitney M. 
Rating:
5.0

Customer did not leave a comment.

RACHELRAIN C. 
Rating:
5.0

Get some more help. People there are overloaded, but they are still doing a good job.

JAMESMELVIN J. 
Rating:
5.0

Customer did not leave a comment.

THOMASJ F. 
Rating:
5.0

Customer did not leave a comment.

MAYRONZENOVA P. 
Rating:
5.0

Very friendly and informative. All around great experience

STEPHENJOHN S. 
Rating:
5.0

Customer did not leave a comment.

CLAYTONTYRONE P. 
Rating:
4.0

Pretty good service

EUGENEBRYANT S. 
Rating:
5.0

Super friendly attendant helped with drop-off. Great experience

Thomas H. 
Rating:
5.0

only thing I could possibly complain about is the difficulty of wheeling a cart off the platform to a vehicle. An easy remedy to fix until the facilty can remodel the platform would be to NOT park trucks at the end of the ramp - that makes it impossible.

Christina T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAELLOUIS H. 
Rating:
4.0

This is one of the biggest in the area. I recommend arriving 45 minutes early.

Ember M. 
Rating:
5.0

I am not entirely pleased with the U-Haul online reservation system (being allowed to make reservations for one-way rental, but in actuality CANNOT be accomplished---very frustrating). I spoke to Stacy to let her know that our reservation would not be able to honored for a 0830 pick up in northern Virginia based on a truck not being available until 1500 which would modify our 24 hour use of the truck. Stacy shared that her store would need to honor the 24hour rental based on the original contract---truck would need to be returned by 0830 the next morning. She recommended that I speak to the regional traffic department, Rayshaun, who was able to modify my reservation to make my request happen. This was great as the moving process was able to be started at 0830 and not 1500, making the moving process far more productive. U-Haul moving and storage of Fredericksburg has two great employees (with whom we had interaction), Stacy in the office and Kyle in the department to check in the truck at the end of the rental. They both were extremely helpful, cheerful and very kind, great customer service was provided. I would definitely recommend this U-Haul store.

ALEXANDERSCOTT R. 
Rating:
5.0

Customer did not leave a comment.

JAMESROBERT JOSE M. 
Rating:
5.0

Customer Service was the best. From calling in a reservation to picking up.

DEBORAHLYNN D. 
Rating:
5.0

Great customer service!

Deborah D. 
Rating:
4.0

Provide more/better parking for customers who must leave their vehicles during rental. Have a dedicated person at the mobile checkout (to provide key to rental).

Kim R. 
Rating:
3.0

Customer did not leave a comment.

MARY S. 
Rating:
4.0

Customer did not leave a comment.

Bradley S. 
Rating:
5.0

Give the people working there some more help.

TAMMYDREWRY B. 
Rating:
5.0

Miss Jeanie and her staff are amazing!

Stacy M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

I already have recommended this location due to it's great service

James B. 
Rating:
4.0

Nothing really

EDMONDBOAKYE D. 
Rating:
5.0

Everything was perfect. Thanks

BRIANMITCHELL B. 
Rating:
4.0

wider parking spaces. more parking spaces.

KEVINMATTHEW W. 
Rating:
5.0

Customer did not leave a comment.

JOHNRICHARD S. 
Rating:
5.0

I don't usually write reviews- this might be the second time ever, but Jerry, at this UHaul location is responsible for the best customer service experience I have had in a LONG time! (Everyone at this location was just lovely!!) Jerry installed a tow hitch on my minivan, but knew that it would be a while, and it was a very busy day. He went above and beyond to make sure that I could get home to my three kids in the interim- the install was convoluted and took a big portion of his day, and he remained the nicest, most helpful person throughout! He showed me how to use the hitch, what fuses were where, and when my husband called from his night shift and I put him on FaceTime, he explained it all to him as well. He added a piece to make plugging the hitch in more convenient and showed my husband how and why he had done it, all while continuing to be kind, cordial, respectful and helpful. When my daughter and I were leaving he made sure to tell us to drive safe, and gave us information on what to do if anything wasn't working right when we got home- I was blown away by his kindness and caring, in conjunction with his excellent and clean looking work. This has been a long and distancing pandemic and I've worried about how people will re-learn to coexist in its aftermath. One day with Jerry in charge and my faith in humanity is restored. Just a wonderful human doing hard labor with a smile. This man deserves a raise! Thank you, Jerry!!

LINNEAROSE W. 
Rating:
5.0

Great service

CAMILLELANAE B. 
Rating:
5.0

Professional and efficient service. Outstanding staff.

JAMESSCOTT C. 
Rating:
5.0

To be able to have a drop off location available closer to my preference at time of reservation.

Laura Y. 
Rating:
5.0

Customer did not leave a comment.

SANDRAYVETTE W.  |  First Impressions 
Rating:
5.0

Thank you for an excellent experience!

KAYC F. 
Rating:
5.0

Customer did not leave a comment.

clifford K. 
Rating:
5.0

Customer did not leave a comment.

JOHNCULLEN H. 
Rating:
5.0

These guys were totally professional. Great customer service.

Dennis H. 
Rating:
5.0

Tyler was the best costumer service I have done been busy with in the entire six years I have been in Va and as a matter of fact he is one of the top customer services person I have encountered in all of my 50+ years he was very knowledgeable and very accommodating and I am very friendly I will definitely refer and use this location again in the future thanks to the service I received from Tyler and the rest of the staff there at the plank Road location next to 95

TRACEYC M. 
Rating:
5.0

Fredericksburg location never lets me down.

TERRANCE DARNELL P. 
Rating:
4.0

Customer did not leave a comment.

Joseph M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

PETERN H. 
Rating:
4.0

The van had bugs all over it. Were we going to use is longer than we did, we would have been unhappy. It was a problem because we needed to point it out in inspection so we weren't charged for returning a dirty van. Also, I don't understand why you charge $20 to return when you are not open. If we took pictures as required and you verified, this is just like the process when you are open except your person has to take the pictures then. This was an inconvenience because we wanted to return the night before. Had we done that, you would have known it was available to rent to someone else. As it was, we returned the following morning.

MARKSTEVEN H. 
Rating:
5.0

Really friendly and professional staff. Lot attendant and mechanics went well above and beyond to help with my fuse issue on my truck.

JAIR P. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHERJOHN B. 
Rating:
5.0

Getting onto Rt 3 from the exit of the lot is a very tight turn and difficult in traffic. Improve traffic pattern entering and exiting lot.

MICHAELFREDERICK G. 
Rating:
5.0

We believe a box may have been left on the truck and thinking that the crew that checks them in may not have reported it and no one seems to know anything about it. Just wish we could find more honest people in today's world.

Angela C. 
Rating:
5.0

This was our first UHaul renting experience and we will do it again.

MICHAELGORDON R. 
Rating:
5.0

Customer did not leave a comment.

Beverly S.  |  First Impressions 
Rating:
5.0

Rent a trailer every spring…will be back!!

DONALD V. 
Rating:
5.0

the on site people were helpful and knowledgeable. But wished the phone help knew I could of used my easy-pass for the tolls . instead of being billed for them

JOSEPHTERRY H. 
Rating:
5.0

Customer did not leave a comment.

Patti T. 
Rating:
5.0

Great customer service

ROBERT J. 
Rating:
3.0

Customer did not leave a comment.

PAULD B. 
Rating:
5.0

It was great service he couldn't ask for any better

WILLIAM A. 
Rating:
3.0

I reserved a week in advance a 26' truck and 12x6 enclosed trailer. The trailer was supposed to be available at 7AM was only on its way back to the store at 6:30 at night, making it useless to me. Please note however, this was the previous customers fault for not returning it on time. Destiny the manager was doing all she could to get the trailer back here.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

Karen A. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
5.0

Customer did not leave a comment.

Robin A. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMEDWARD D. 
Rating:
5.0

My wife and I would like to thank all the staff for great customer service. They acknowledged us every time we came in and helped us out from the smallest to the greatest need. Such as helping move one heavy item to helping find overnight parking even though we didn't need it towards the end. Everyone was very attentive. Thank you all!

allen P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lekayla B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHANTELDENISE J.  |  Overall Experience 
Rating:
5.0

All was good. Price increase last month was the only thing I would say was a draw back everything else was exemplary.

Stacey F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GEORGIA B.  |  Overall Experience 
Rating:
5.0

Heather is very informative and helpful. She is easy to talk to. After talking to Heather, I felt comfortable at the facility. It was overall a fast process.

Noelle D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacquelyn J.  |  Overall Experience 
Rating:
5.0

Because of the quality services done with professionalism I received, I will return and recommend others to use U-Haul. Thanks!

Larry S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Haoxiang L.  |  Overall Experience 
Rating:
5.0

sliding door doesn't work after a certain hour, this is not good when you have large objects to store after hours

curtis m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KAREN A.  |  First Impressions 
Rating:
5.0

Such a clean and well kept storage facility! I’ve never had any problems with any of my things! Even the restroom was exceptionally clean. I had my unit for over 3 years and it has always been a great experience!

Diane E.  |  Overall Experience 
Rating:
2.0

I was giving the wrong impression on the size of the room I had asked for.

Carrie B.  |  First Impressions 
Rating:
3.0

During this recent pandemic....U Haul staff and Management were very empathic and flexible at the time of need when dealing with payments. And, I would again use U Haul just based on the considerable treatment I received. Thank you.

Donald H.  |  Overall Experience 
Rating:
1.0

The fees are outrageous if even 1 day late. Especially after how pricey the units already are.The fact that your unit gets locked immediately if your late. Inside the units are dark. As long as the renter has a code there should be access in main door not small side one because not all items will fit. The staff isn't helpful, got left on hold then disconnected numerous times. Only had 1 pleasant customer service experience from May 2020 till February 2021.

TANYA W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mary s.  |  Overall Experience 
Rating:
3.0

Everything was perfect until my card kept being charged extra charges that wasn't supposed to be charged and I was never reimbursed or gave a credit for the overdraft charges I received from my bank due to the several unauthorized extra charges

octavia w.  |  Overall Experience 
Rating:
5.0

I live in Culpeper now,-- very close to the STORELAND units.

RAYMON M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAY B.  |  Overall Experience 
Rating:
5.0

Stacy was awesome!!

John H.  |  First Impressions 
Rating:
5.0

The professional management is clearly a by-product of their staff, services and execution of all they represent in their objective, mission and scope to serve and be engaged with the employees, customers and services they advertise and exemplify! It has been an outstanding experience with Jeannie, the manager... as a genuine, consistent, stellar representation, etc., of U-Haul... she has consistently gone above and beyond with exceptional services, follow-through and total engagement from start to finish with inclusiveness during my long tenure with U-Haul. This location is a testament for others to follow--it was a secure, clean organized, confident, friendly, welcoming, accommodating, respectful and operational environment--with exceptional and consistent employee engagement...Always! They treated me like family... compassionate, considerate, with 5 star relationship from product knowledge, treatment when needing supplies, assistance with trouble-shooting, making decision, accommodation and deliverables... and, So Much More!

CONSTANCE W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Najah P.  |  First Impressions 
Rating:
4.0

Kim, I think the manager's name is, she was always excellent. Had some issures generated by my bank on the monthly auto pay. She was patient and helpful. She is always there and runs a good ship.

ROY M.  |  Overall Experience 
Rating:
5.0

You guys are absolutely awesome. Everything was clean, fresh and the experience was great. Thank you for the excellent work. Deion and Stacy were 100% super.

Markeisha M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CYNTHIAA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CYNTHIAA M.  |  First Impressions 
Rating:
5.0

This facility was very clean and secure. Great staff and excellent customer service.

madeline h.  |  Overall Experience 
Rating:
5.0

Everyone very pleasant clean and nice thank you

melinda w.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Linda W.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Rita C.  |  Overall Experience 
Rating:
5.0

Nothing but good things to say about this location.

Davin L.  |  Overall Experience 
Rating:
5.0

Very great storage experience.

Bret M.  |  Overall Experience 
Rating:
5.0

Staff offered to align opening for door lock when they saw us struggling with trying to get lock to work. Actually put a new mechanism on gave ahdn had a key wainting for us when we returned.. Both Jerry and the young woman (sorry I don't have new name) were very helpful and professional. It was a pleasure working with everyone. S. Pearson

Sandra P.  |  Overall Experience 
Rating:
5.0

Everyone’s Is Supposed Awesome 😎 Frantically Thank U For Everything’s U Do For Me!😘😁🤩😍😙

Melissa C.  |  First Impressions 
Rating:
5.0

All staff were nice and helpful. Had my belongings here for a year and never had any issues. Nice clean facility with nice employees.

LaPorshea S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jamel S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra B.  |  First Impressions 
Rating:
4.0

Overall nice. Plenty of cart to help move. Mattress carts are too narrow to move deep mattresses. Need trash cans around entrance. No trash cans was actually really annoying, I would travel to the storage from many miles away and often had drink or food containers to dispose of. Also packaging debris. Climate control could have a narrower range as well. The elevator is slow and if someone is loading it up and be delayed for some time. Need alterations to get down/up from lower levels, like usable stairs.

Nick S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nancy t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tatiyana c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher M.  |  Overall Experience 
Rating:
3.0

The original truck that left Otto, NC , had no steering fluid or Transmission fluid in it.. called U-haul and the mechanic said there was nothing wrong with the truck. Only to find that when we got to Fredericksburg , VA that the truck was on the decommission list... Made several payments over the phone with Fredericksburg, VA only to find out later that the payment was never made. And that there was a lien against it.. (so very stressed out about it )because I was living in NY at the time. this occurrence happened several times. And was always on the phone with Jeanne to fix this issue. (she was fabulous).. Picked up the truck from U-haul in Fredericksburg, Va with a half tank of gasoline to return it to Homer with a half tank of gas only to be charged again with a 7/8 of a tank to fill the tank. SMH.. Really disappointed.

Maureen a.  |  Overall Experience 
Rating:
4.0

Had Mice! No damage. Thank you for your service

Stephen c.  |  Overall Experience 
Rating:
5.0

I thank you for every time(s) I have used your storage space I was very pleased with everything. I do just wish you offered a customer truck or trailer for small move to bring or removed items if you’re still renting the unit. Just a wonderful thought.

Sandra W.  |  Overall Experience 
Rating:
5.0

I have had nothing but the best customer service from Jeannie to each employee that I'vespoken to has been very very good very good customer service I would highly recommend that store nothing but the best I was well satisfied thank you thank you thank you

Debra M.  |  Overall Experience 
Rating:
2.0

Kept charging me a late fee when my payments were due to come out automatically. Spoke to a your girl said it was not there problem

AMANDA S.  |  Overall Experience 
Rating:
5.0

Loved the accessibility being in close proximity to the interstate

Frank F.  |  Overall Experience 
Rating:
5.0

A very immaculate place to store your belongings! Nice staff as well

Tammy W.  |  Overall Experience 
Rating:
5.0

Thanks you for your wonderful hospitality and it was great doing business with you.

CHRISTINE R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

amanda c.  |  Overall Experience 
Rating:
5.0

The staff and management were amazing with us for almost 7 years that we have had the storage unit. We will still do business with them.

JEFFERY S.  |  Overall Experience 
Rating:
5.0

I've used U-Haul down through the years in various locations as I was a military wife for many years. I've used other moving/storage companies too; however, as I said to my family member this time "I now know why I kept coming back to U-Haul." The cost of storage this time seemed to be extremely affordable. Perhaps it was COVID-19 related; but, nonetheless, cost was very reasonable for the same (if not better) service and facility. Plank Road facility in Fredericksburg, VA, YOU ROCK!!

Wandalyn P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jose a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia E U.  |  Overall Experience 
Rating:
5.0

This part of the UHaul experience was part of a move from DC to Fredericksburg. The rest of the experience was absolutely HORRIBLE. Our pickup location and time was moved 5 times in one day!!! Whoever does that scheduling should be fired!! I have used UHaul many times in the past as I am retired military. This was the worst experience ever!! The people in the Fredericksburg office were fantastic though and did set up the storage and walked me through the process very well. Don't know if I will ever use the UHaul truck renting again though.

adam e.  |  First Impressions 
Rating:
1.0

I was over charged on my monthly storage bill for lock removal after I already paid separately for it . Then when I called back for my refund it took longer then normal to credit my card back , I called in to report it and the associate said she doesn’t know what I’m talking about and didn’t see a refund in process . I then moved on 6/13 I got a cargo van I went 1 exit from the uhaul storage facility and back I was then charged $187 additional dollars ( I already paid $37 at check out ) the invoice said I went over 100 miles and the gas was incorrect, I called in that same evening advised the customer service rep I think the guy checked in the wrong vehicle under my name i didn’t even travel 20 miles and the gas is wrong she said ok I’ll talk with management and reimburse you ! It is now Tuesday and I had to call to inquire , I asked for a manager the customer service agent said nobody is available and she’ll call back . My card was charged $215 dollars yesterday from uhaul ! I’m displeased This whole company and I’ve been a customer and maintained a storage with you’ll along time and now especially during this Covid-19 crisis I don’t need issues with money . I would like a member of upper management to contact me this is not good business

teiona W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ShWanda W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clotilde j.  |  First Impressions 
Rating:
5.0

I have use this facility on 3 separate occasions. I have found them to be professional and helpful. the indoor units are spotless! I would not go anywhere else!

amonda m.  |  Overall Experience 
Rating:
5.0

Everyone was very helpful, and if the individual didn’t have the answer, they were quick to seek out help to get me the correct answer!

Diane H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLENE A.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Kristina L.  |  Overall Experience 
Rating:
5.0

The entire process was quick and convenient.

Michael H.  |  First Impressions 
Rating:
5.0

I had to get a storage unit st the last minute, close to closing hours and the staff was very patient and made sure I had everything I needed and was well informed.

Sade M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tony S.  |  Overall Experience 
Rating:
5.0

The employees at this store have been fantastic. They are friendly and accommodating. The store and grounds around it are clean. They have been most helpful.

CANDACE W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wayne S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel H.  |  First Impressions 
Rating:
5.0

Can't thank the customer service team enough for their friendly service, great recommendations and flexibility!

Nicholas R.  |  First Impressions 
Rating:
5.0

Our experience was seamless and the staff was VERY courteous.

ursula h.  |  First Impressions 
Rating:
5.0

Good Service all together

Dwayne G.  |  First Impressions 
Rating:
5.0

Thanking you the staff of U-Haul on Plank Road for the Monthly reminders to pay my bill, they were helpful. Your attitude, helpfulness and prompt services were appreciated. Blessings!

Rhondene H.  |  Overall Experience 
Rating:
5.0

The staff was nice and provided great customer service they were understanding and worked with me the facility was always clean

Na-imah A.  |  Overall Experience 
Rating:
5.0

Great experience here!!! Got the truck and rental space all in one visit!!! They even called Starbucks where I left my phone!!!! Great staff there!!!!!

Lisa H.  |  First Impressions 
Rating:
5.0

The staff was very helpful in setting up a storage unit for me. The whole process went very well. The ladies who assisted were Ashley and Precious and they did a very good job with customer service.

John F.  |  Overall Experience 
Rating:
5.0

Outstanding Service and Professional Personnel !

CARL L.  |  Overall Experience 
Rating:
5.0

Everyone there from the top to the bottom was courteous, professional and willing to go the extra mile. Would return any time and recommend to friends.

ARTHUR N.  |  Overall Experience 
Rating:
5.0

The staff was quick and very friendly. Highly helpful whenever I needed anything. Very clean and well managed.

Jessica W.  |  Overall Experience 
Rating:
4.0

Nice people's

DEVONTAIE A.  |  Overall Experience 
Rating:
5.0

Very good experience!

Darlene B.  |  Overall Experience 
Rating:
5.0

Great Staff, customer service and facility. Would recommend as a highly rated storage place.

James H.  |  Overall Experience 
Rating:
1.0

I couldn't get in my storage unit at the return unit after I got back to the store. The truck battery cable had to be tightened. Couldn't get the truck to start after loading. It is still loaded.

Rickey S.  |  First Impressions 
Rating:
5.0

The manager was really professional and she provided everything I needed for the storage unit, she was helpful. The facility was clean and the rest of the staff excellent.

SHAVONTE C.  |  First Impressions 
Rating:
5.0

Highly recommend this uhaul location. Staff is awesome and very helpful.

Peter M.  |  Overall Experience 
Rating:
5.0

Na

James M.  |  Overall Experience 
Rating:
5.0

Jeannie & staff gave excellent service over 8 months of family changes, even when I wasn't exactly sure what services & products would best meet my needs at competitive cost. I highly recommend them.

THEODORE S.  |  Overall Experience 
Rating:
5.0

Jeanie is AWESOME. She went ABOVE and BEYOND to help me. I have used her facilities multiple times and I will continue to remain a repeat customer. I have recommended her to every one I know.

Natasha D.  |  Overall Experience 
Rating:
5.0

The employees were very professional and they were very supportive of my needs. I will definitely recommend this store to my friends and family.

Juvonnie K.  |  First Impressions 
Rating:
3.0

Found a couple of dead bugs on the floor. Staff are awesome. Got a discount. Even though we had to use a code to get in, anyone can really walk in or out. Price and location was convient. Overall good

Lisa N.  |  Overall Experience 
Rating:
4.0

The only issue I ever have with UHaul is the wait time to get your storage needs met. Once I get to the CSR all is well...I think the computers need updating they are really slow.

Sharon C.  |  Overall Experience 
Rating:
5.0

Wendy and Jeannie are exceptional, kind, efficient and attentive. The best U-Haul experience I have ever had. Plank Rd. in Fredericksburg, VA

Dawn B.  |  First Impressions 
Rating:
4.0

We used their storage units for move-out/move-in for college for the last two summers. It’s well kept and clean. Thank You!

Rachel m.  |  Overall Experience 
Rating:
3.0

Just an average job because there not enough employees to handle the rush of people standing waiting to be helped.

lecia r.  |  First Impressions 
Rating:
5.0

Exceptional Service

John H.  |  Overall Experience 
Rating:
5.0

The representative that assisted me was very knowledgeable and helpful! She physically walked me through the entire process - from walk-in through escorting me to unit to the lock! EXCELLENT!!.

TIAJUANA S.  |  First Impressions 
Rating:
5.0

Very courteous staff and very safe.

sharon m.  |  Overall Experience 
Rating:
5.0

Very pleased

David S.  |  First Impressions 
Rating:
5.0

The owner of this facility was terrific and personally helped us get setup. We had a small 5x5 unit and rented a van. This place is spotless, even the restroom was very nice. All the staff were great.

David J.  |  Overall Experience 
Rating:
5.0

Thomas V. is a great asset to your organization. After speaking with 4 U-Haul reps who were less than helpful he took ownership of the issue and made it right. Thank you!

HOLDEN E.  |  First Impressions 
Rating:
4.0

They were very knowledgeable on how to handle my needs.

Roger H.  |  First Impressions 
Rating:
5.0

I moved to larger space that was not available at the time.

Barry R.  |  Overall Experience 
Rating:
5.0

Awesome hearted people working at this location. Extremely helpful!!!!

Teresa E.  |  Overall Experience 
Rating:
5.0

Amazing staff and easy to access storage units. You are apart of a family when you enter this place. Jeenie you are amazing!!!!!!

Dei'on C.  |  Overall Experience 
Rating:
5.0

Very courteous and quick customer service. Clean facilities and secure.

Kathy S.  |  First Impressions 
Rating:
4.0

The logistics are difficult but it was exactly what we needed.

Scott M.  |  First Impressions 
Rating:
2.0

The alarm system went off regularly even after we put our code in. The alarm system made us feel like we were robbing our own unit. That was ridiculous. We felt unwelcome. We moved it next door.

Teresa M.  |  Overall Experience 
Rating:
5.0

Outstanding service

David H.  |  Overall Experience 
Rating:
5.0

I continue to regard Uhaul as the very best way to ship, both for fair fees and excellent support staff. Thank you

Juanita A.  |  Overall Experience 
Rating:
5.0

Very professional.

Jaquetta M.  |  First Impressions 
Rating:
4.0

I’d have given an excellent except there was such a long line and only two people working that long line. I stood in line for 30 minutes. Otherwise great experience

Karin S.  |  First Impressions 
Rating:
5.0

I’m very pleased with the staff, I had most communication with Lori and was very pleased with her input of my needs. Thank you U-HAUL and staff

Danny M.  |  Overall Experience 
Rating:
5.0

Excellent customer service! Jeannie was very friendly and helpful. The lady that cleans was very nice too!

Shantell L.  |  Overall Experience 
Rating:
5.0

very helpful and patient

BARBARA K.  |  First Impressions 
Rating:
5.0

Beautiful facility and very helpful staff

raissa k.  |  Overall Experience 
Rating:
5.0

I was really pleased with accessibility and cleanliness of the facility and personnel. I strongly recommend. Thank you!

Sandra W.  |  Overall Experience 
Rating:
5.0

Friendly, efficient, helpful, clean, reasonably priced.

victoria g.  |  First Impressions 
Rating:
5.0

I miss the kindness and generosity of you all, but l must stop the madness to once again live in peace. Thanks a million and God bless U Haul and it's staff. And l'll be in touch soon to discuss other

Carolin S.  |  Overall Experience 
Rating:
5.0

Felt like I would not have to worry about my possessions. Very secure. staff very friendly and helpful.

Donna W.  |  Overall Experience 
Rating:
5.0

Jaennie & Moises were great, helpful, and informative.

THEODORE S.  |  First Impressions 
Rating:
5.0

This is a simply OUTSTANDING U-Haul center. Convenient location. Super clean facility. Easy truck rental. A very caring and professional staff that do everything possible to accommodate. FABULOUS!

sabrina a.  |  Overall Experience 
Rating:
5.0

Hardworking men

penny f.  |  First Impressions 
Rating:
5.0

Everything about the U-Haul facility in Fredericksburg is top-notch. Super clean and affordable. The staff is helpful and amazing...

NAKIA L.  |  Overall Experience 
Rating:
5.0

Everything was great

Ryan C.  |  Overall Experience 
Rating:
5.0

Excellent service

John H.  |  Reservation 
Rating:
5.0

Tom was so available and pleasantly anticipated my visit after a mere phone inquiry. He also changed my selection as to size of a storage unit without any hint of a complaint; though it was my mistake

EDWARD S.  |  First Impressions 
Rating:
2.0

Staff did not know what they were doing

Thomas S.  |  Overall Experience 
Rating:
5.0

Thank you!!

TAMMY H.  |  Overall Experience 
Rating:
5.0

Great office, with great manager , and staff.

ANDRE M.  |  Reservation 
Rating:
5.0

Lived our storage facility. Very friendly and accommodating.

Julianne B.  |  Overall Experience 
Rating:
5.0

I had concerns about how the costs and storage facility. Jeannie helped quell my concerns. She was very nice to me and I certainly recommend your company to anyone. Thank you so much.

michael b.  |  Overall Experience 
Rating:
4.0

Thanks

Cathy H.  |  Overall Experience 
Rating:
4.0

No comments.

rick s.  |  Overall Experience 
Rating:
5.0

Great.

Jeffrey G.  |  Reservation 
Rating:
5.0

This was my first experience using storage units. Thank you for making it a worry free experience.

Janice J.  |  Overall Experience 
Rating:
5.0

Everything went smoothly from renting the unit until check out.

Robert w.  |  Overall Experience 
Rating:
5.0

AAA

Bill S.  |  Overall Experience 
Rating:
4.0

Very good customer service both when picking up and dropping off the 9 ft cargo van. Great equipment, a new van with 134 miles and a backup camera built into the rear view mirror!

Robert w.  |  Reservation 
Rating:
5.0

Absolutely wonderful experience. Jeannie and her staff were attentive and understanding of all of our needs.

Donna H.  |  Overall Experience 
Rating:
1.0

Horrible experience at local store for pick up, as they said I was to pay around $350 when I was quoted $140..40 on phone. Told me to prove my quote. VERY, VERY RUDE and I left. Won't go back there.

LAURA B.  |  Reservation 
Rating:
5.0

Valerie was always helpful and professional...a true asset to the organization. On the downside, their phone answering process is from the Stone Age. I once waited 9 min on hold before hanging up.

MICHAEL L.  |  Overall Experience 
Rating:
5.0

Perfect! Great Customer Service and very understanding!

William C.  |  Reservation 
Rating:
4.0

I was very happy with the service I received

Jean J.  |  Reservation 
No reviews have been submitted for this location.

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