The young man who check me in when I returned was very kind and helpful. Great servicePhyllis D.
Customer Reviews for U-Haul Moving & Storage of Fredericksburg
Fredericksburg, VA 22401
(Route 3 and I-95)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Drop off was very polite. My beef is with Uhaul corporate. The fuel level I was told is not what the truck had. The truck was borderline dangerous. The steering was so vague that it was dangerous. I'm considering a lawsuit against Uhaul.Joel B.
Customer did not leave a comment.Raven E.
Make sure that the drop off app works cause I got charged 20$ Make it a QR code by the drop areaJose O.
nothing. both the pick-up and return were quick and efficient.Ron G.
Customer service was very polite and friendly. I really appreciate the knowledge that they lady who helped me had about the dump sites in Fredericksburg. Thank youRaquel L.
Always liked the location. Parking is limited. People are nice and helpful.Ernest J.
Customer did not leave a comment.Eric R.
Customer did not leave a comment.james C.
The gentleman who checked me in and the gentleman who helped us check out were very friendly and provided fast efficient service. Thank you both for your help when my boyfriend and I were in a time crunch! Much appreciated 🙂Justine A.
Customer did not leave a comment.AARONRUGER G.
Customer did not leave a comment.JUANCRISTOBAL F.
Customer did not leave a comment.Kimberly B.
Remind the customer to inspect all around and the inside of the trailer before leaving with the rental.David D.
Door stuck and out of alignmentHolly B.
The trucks are parked very close together. It was hard to inspect it. When I checked it in I was accused of scratching the mirror. I did not. I didn't come close to any trees to scratch it. I still have not received the email with my final bill which is important because I have to submit it to my employer for reimbursement.Sarah R.
Customer did not leave a comment.Kelly B.
Customer did not leave a comment.kimberly B.
Customer did not leave a comment.Amanda T.
Customer did not leave a comment.Karen O.
Customer did not leave a comment.charles T.
The truck made noise and back fire, would not go over the speed oh 35 miles per hour.Cheryl S.
Customer did not leave a comment.Ronald A.
Customer did not leave a comment.Joseph F.
No adequate parking for customers, was suggested to park two businesses away and walk back to the truck area.Jesse B.
Every staff member was helpful and pleasant to be around. Thank you for your great services.Megan W.
Customer did not leave a comment.Nellisha R.
Customer did not leave a comment.Cassidi J.
Customer did not leave a comment.Allan F.
Excellent location. Have used this facility several times. Very reliable.Jason W.
App wasn't working to allow electronic pickup. System wasn't working to confirm drop-off locationGREG S.
Always a pleasant experience with this locationâ€¦.none greater!!Anthony D.
Customer did not leave a comment.MARGARET BELL S.
The online checking was not working. Please fix it.David D.
Customer did not leave a comment.Scott K.
Glad to hear from the U-Haul representative early this morning, if I brought the U-Haul back I would not be charged an additional day! Excellent customer service.chris C.
Customer did not leave a comment.Wallace S.
Service and equipment great. Billing statements a bit confusing.Richard K.
Customer did not leave a comment.John K.
Customer did not leave a comment.Traci K.
Everyone was very friendly. Keep up the good work.Ignacio M.
Customer did not leave a comment.Grace N.
Customer did not leave a comment.FernandoFigueroa S.
Customer did not leave a comment.SEAN O.
Attendant was out to see me within a minute or two of me arriving. Checked me in quickly.John H.
Customer did not leave a comment.Stephen W.
Very pleasedSusan V.
Thank you excellent staff at liocal store!LATOYNIA R.
Customer did not leave a comment.Nicole B.
Customer did not leave a comment.Daria Z.
Just keep up the good work. It's always a pleasure renting a vehicle from this U-Haul location. Thank you for the good service, quick rental, quick return processing and good equipment.ALEXANDER H.
Customer did not leave a comment.Billy H.
Carmel who checked me in was very funny and nice as was the gentleman who checked the trailer when we returnedMary K.
The customer service was great. They were friendly, efficient and helped me get my job done.JOHN M.
Customer did not leave a comment.Jason J.
Customer did not leave a comment.Nanwher D.
Customer did not leave a comment.Jacqueline M.
Customer did not leave a comment.Albert M.
Customer did not leave a comment.Paul C.
Ensure all the items on the reservation are in fact delivered. I rented a dolly with the truck rental. The customer service representative told me that it was in the truck. When i got home and opened the back, the dolly wasnt there.Jose T.
Customer did not leave a comment.Kourtney D.
From selection on the website to closeout of the rental agreement, including everything between, Uhaul and its respective staff did everything necessary to make this rental a success for me the customer. The portal online functioned exactly as it should have, the customer service representatives at the store was knowledgeable and professional at all times, the specific representative who worked with me was exceptionally patient, professional, helpful, and a pleasure to work with. The staff of Uhaul.com who assisted during our online return of the equipment (my phone was having problems) was extremely polite, professional, and helpful.Matthew B.
Customer did not leave a comment.Michael C.
Couldn't check in or out the systemROBERTANTHONY R.
I was overcharged for my rental. And I did not receive a receiptJan H.
Very friendly service. Please correct label over odometer, which was placed upside down.David V.
From the moment I called to make the reservation ( Actually at 3:30 in the afternoon on a Saturday for a Sunday mornong rental), The entire crew there was helpful and acknowledgeable and courteous and just over all fantastic. I have used this u-haul center before and whenever I need to move something again I will be back. The people here are just totally awesome and Friendly. I recommend this u-haul for all of your rental needs including their storage units. They are just absolutely fantastic and I recommend them very highlyDeborah L.
The thing I didn't like was that I was given equipment at a quarter tank of gas. This made it difficult to gauge how much gas I needed to put into the tank in order to return it at the same level I received it at. On a positive note, the gentleman that did my equipment check upon return was great. I wish I would've caught his name to give him proper recognition. He went above and beyond by staying a little past closing to get me checked in. Little things like that definitely stand out.Christopher B.
Customer did not leave a comment.JIM M.
Customer did not leave a comment.JERRY F.
Cell Data service at the location is very weak. I had to drive away from the location to load the website, only to return to take pictures. Your website does not allow users to upload pictures taken prior which was not helpful.Kellen P.
Customer did not leave a comment.denzel C.
Customer Service was collaborative and very helpful. A much needed experience in the middle of a stressful day. Very well done.J David Y.
Most efficient Uhaul place ever used !!Joseph B.
Customer did not leave a comment.JAMESLEE B.
THE EMPLOYEES WERE GREATJack D.
The ladies I spoke with were friendly, helpful, knowledgeable, and professional. Definitely recommend!Sherril R.
Trailer I was given had two issues. Tire went flat and caught fire about 70 minutes in to my trip. Tech took over two and a half hours to change tire. He was nice and noticed wheel was not spinning freely. Wheel bearing was also bad. A two day trip turned into four day ordeal.Michael S.
Customer did not leave a comment.Charles W.
Fast, friendly service. Equipment is well maintained.Hill M.
Customer did not leave a comment.Chris H.
Great customer service!Mathew D.
Customer did not leave a comment.Kenneth D.
Easy check in experience. Helpful staff. Nice clean store.Annemarie L.
Customer did not leave a comment.Ronda N.
Received a call at 6:30 pm asking if I needed an extension on my rental since it was supposed to be returned at 6:00 pm. Advised caller I had returned the rental at 3:00 pm which was checked in by two employees at the arrival point. Better communication between workers.Charles A.
This is feedback for Uhaul, not the specific pick up location: The pick up location for my reservation was changed and I wasn't notified of the the new location. I only knew of the change because I checked my reservation the night prior. It wasn't a huge inconvenience, but the location was further away and I had people meeting me to help, so I had to make last minute changes. It would be nice to be notified of changes like that.Bryan E.
A recommendation. I had to return the 10 foot truck for fixing due to a warning light on low front tire pressure. Indeed, it was 60 not the 81 needed. That cost me 8 miles out of my way. It would improve my opinion if that cost in extra miles could be refunded back to me. Seems only fair. Richard CizikRichard C.
None. Excellent experience and wait timeCharles S E.
Fast, courteous, and efficient. What more needs be said.Kenneth B.
Customer did not leave a comment.NAJEEBULLAH S.
Truck was needing work. Driver door was hard to close, muffler was not connected making it loud, oil change light was on. But it got the job doneADAM C.
More thorough training of counter employeesMaria B.
Efficient and courteous staff, during registration and check-in process. They were also helpful in recommending tools and a dolly for moving the items of furniture we were moving.Steven K.
Customer did not leave a comment.David B.
Customer did not leave a comment.MARCUSXAVIER J.
Customer did not leave a comment.Marvin R.
The interior tie-downs of the trailer were broken and missing in many places, resulting in not being able to properly secure my cargo (household goods) and a lot of cargo shifting. There was also a very long wait both picking up and dropping off the equipment.Bernhard B.
the only reason I didn't note excellent was due to the fact that it is a little hard to drive the truck out of the lot due to sharp curve to get back on Plank going west. The truck was the nicest u-haul I've ever rented.Melisa M.
Made a reservation on March 7 by phone and later confirmed by Jennie’s who I was told later she was now president of the new region. Went to reserve a truck and pay rental fee for the reserved unit. There was not a reservation to my chagrin. I spoke with two associates and Heather said they were full for the March 27 or other end of March. She sId they it might old. Up but they would definitely would find a 10 x 10 x 12’ unit and call me to confirm. Heather promised to get back the same dY. I called later that day and was told that someone was working on it. Received. Call later that evening confirming g that I had confirmation. Original move date was March 28 but movers called dY before with a s heduking problem. I phoned UHaul to. Notify that the move would be 1 day later and reconfirmed so that the date and unit would be available. On March 29 I got the truck which took much longer than reasonable since I had a confirmation.which two people 30 minutes to locate. I then said I wanted to pay for the unit and get the location and purchase a lock. I was told no that wasn’t the way to do it and I needed to wait until we came back to move in. I assumed we would be that 6 pm. When we returned at 4 pm I was told they didn’t not have a reservation for me and they spent 30 minutes “looking at a monitor”. Total insanity or a game that was being played staring yes you have a reservation and then give it to the first person that shows up. I would have gladly paid for the unit on the first reservation but I was total no not necessary. I am still very angry that the movers had to stuff my furniture into 2 5x5units which were wholly inadequate. Some items are to be sold and were in pristine condition as were a couple of antiques. My bus x and I were left with 10 boxes which we had to go to another storage rental and we had to pl ace them ours elves since movers had a schedule. To rectify this situation I want UHaul to either find a climate contolled u I’m the size requested or larger. And the charge remIn the sMe amount as was originally quoted and with me supervising move my items from units 1602-18. I would like a reply by Wed April 6.Sandra P. | First Impressions
Customer did not leave a comment.Chris L. | Overall Experience
Customer did not leave a comment.Mary B. | Overall Experience
Customer did not leave a comment.JOHN H. | Overall Experience
Everyone was nice and very helpful if I had any issues the staff would be helpful and get right on it. And Heather is awesome she went above and beyond to make sure my service with uhual was great with any issues thank you all !Shaveena H. | Overall Experience
Customer did not leave a comment.KEVIN S. | Overall Experience
Initially I had a problem with the customer service the morning I was getting my rental. There were not enough employees available for the amount of people that were standing in line. If you are on a schedule oh, they would surely throw you off. The wait was definitely too long.Martha H. | First Impressions
Customer did not leave a comment.Robert L. | First Impressions
Customer did not leave a comment.AFRICAKEIL R. | Overall Experience
Customer did not leave a comment.JOHN H. | First Impressions
Customer did not leave a comment.Ralph H. | First Impressions
Misinformed by Sales Representative who demonstrated a no challenge attitude. Extremely unprofessional. Unit size misrepresented. Would and do not recommend this facility.Michael G. | First Impressions
Customer did not leave a comment.TORIN T. | Overall Experience
Very friendly staff...clean storage units! Reasonable prices....overall great experience...no complaints!Tracey T. | Overall Experience
Customer did not leave a comment.DOUG W. | Overall Experience
ThxJoseph A. | Overall Experience
Customer did not leave a comment.mamadou d. | Overall Experience
Love the staff here been here almost 7 months. I couldn't afford it anymore.Jennifer R. | Overall Experience
You don't ask if u need a lock you just add a lock in my bill and I had 2 locks. And I keep getting notification that my bill is late and it get frustrating so I moved out.Normeeka J. | Overall Experience
Customer did not leave a comment.Frank K. | Overall Experience
Customer did not leave a comment.Anthony B. | Overall Experience
Customer did not leave a comment.David M. | Overall Experience
Customer did not leave a comment.Alison H. | First Impressions
Customer did not leave a comment.Alysa A. | Online Move In
Customer did not leave a comment.Evan J. | First Impressions
Customer did not leave a comment.gayle s. | Overall Experience
Customer did not leave a comment.Lobo O. | Overall Experience
Customer did not leave a comment.Gregory K. | Overall Experience
Customer did not leave a comment.Yolanda S. | Online Move In
Clean, easy and very friendly and pleasant staff.Jay B. | Overall Experience
Customer did not leave a comment.tanya l. | First Impressions
Customer did not leave a comment.Mohammed O. | Overall Experience
Customer did not leave a comment.Joseph A. | First Impressions
Rates way to high compared to other facilities in the area. Been a customer for years and rates got higher every year. The facility would be better if prices were competitive to other facilitiesThai P. | Overall Experience
Customer did not leave a comment.RICHARDUNISA B. | First Impressions
Customer did not leave a comment.CHERIE B. | Overall Experience
Very helpful staff.PAUL O. | Overall Experience
I love your company especially the one I used. I had a storage unit there and also returned a truck there and rented another one. Your staff at the facility are very friendly and professional. Also the people I returned and rented the trucks from were very professional and friendly. I would recommend your company to all my friends and I want to let you know you have a customer for life. Thank you for making my move painless and stress free.John O. | Overall Experience
My experience with the employees at U-Haul in Fredericksburg we’re absolutely friendly professional and helpful I will recommend them to anyone the best customer service I have ever had at a U-Haul one particular person that really stood out his name was Kevin absolutely wonderful it was to others I do not remember the names it was a lady and it was another young man I don’t know the names but wonderful but Kevin my favorite thanks for everything I appreciate it And God bless each and everyone of youJOSETTEELIOUSE G. | Overall Experience
There was no lock left in my unit when I opened it to put on the outside to lock my belongings inside. From what I was told I was supposed to have one inside the unit soon as I opened the door.BILLIE G. | First Impressions
Customer did not leave a comment.Michelle C. | Overall Experience
Customer did not leave a comment.Roberto V. | First Impressions
Excellent staff! Always polite, professional and friendly. Tyler made my day joking with Jeannie.STEPHANIELAVETTE W. | First Impressions
Customer did not leave a comment.Robert K. | First Impressions
Customer did not leave a comment.Tammy B. | First Impressions
Very clean, friendly and professional serviceFrances M. | Overall Experience
I Love jeannie she really lady she makes sure she get a truck or whatever u need I wouldn’t go anywhere else heather was great to my new moveLISAMAUREEN Y. | First Impressions
Customer did not leave a comment.Kathryn P. | First Impressions
Customer did not leave a comment.SLOANERAY P. | First Impressions
Had to wait about 10 minutes to get helped. Would be nice to have more staff taking care of customers. Other than that it was goodFrank K. | First Impressions
Customer did not leave a comment.WANDA K. | Overall Experience
They staff gave beyond exceptional service. They were absolutely true professional. I would recommend them to everyone that need storage.SYLVIA P. | First Impressions
Customer did not leave a comment.HOLDENCHARLES E. | Online Move In
All the employees I spoke with were very courteous and very helpful.KATHLEEN W. | First Impressions
Great Facility!!!debbie s. | Overall Experience
Customer did not leave a comment.Shemone F. | Online Move In
Professional and customer service impeccableFrances M. | First Impressions
Always a great staff that makes you feel like family. Everyone is helpful and smiling.David B. | First Impressions
I had a excellent experience with the service and staff.Brenda S. | Overall Experience
Nice friendly staff ..very helpful..nice and clean..lots of carts and mattress carts to help with your off loading of your things! Overall nice experience!Tracey T. | First Impressions
The ladies at the desk were wonderful!Christy M. | First Impressions
Customer did not leave a comment.Chris L. | First Impressions
Thank you. Appreciate y'all. There are others but I like uhaulDonna C. | Overall Experience
The only drawback to my storage experience was that I had an item stolen well transiting items from the dock to my individual storage unit.Salvatore I. | Overall Experience
Customer did not leave a comment.CHERIE B. | First Impressions
Customer did not leave a comment.amonda m. | First Impressions
The truck drove great and the storage place is great to. Your staff were very helpful with everything.John O. | First Impressions
Customer did not leave a comment.Jessica R. | Online Move In
Wonderful workers! Very clean!Cara S. | First Impressions
Customer did not leave a comment.Wynonah S. | First Impressions
Customer did not leave a comment.WILLIAMANDRE R. | First Impressions
My unit leaked, so all of my "valued" items are totally destroyed, unusable, or non-salvageable. For example a complete set of Agatha Christie novels, hard padded volumes lost, as well as many other book collections. Much lost at a cost in excess of $230.00 per month seems to get a much less than favorable review. To make matters worse, I was told that I would receive a call for an insurance claim, but that has not happened yet. So thank you for nought.Warren E. | Overall Experience
Great Folks, even during busy hours!Marcia H. | First Impressions
Very friendly staffCANDYEUNICE V. | First Impressions
Customer did not leave a comment.Salvatore I. | Overall Experience
Wonderful facility and staff.steven k. | Overall Experience
Customer did not leave a comment.Bridget M. | Overall Experience
Customer did not leave a comment.Raeshaun H. | Overall Experience
Customer did not leave a comment.DEBRA M. | Overall Experience
Unfortunately I have to rate my experience average. Prior to the pandemic I was extremely satisfied with everything. During the pandemic I would receive letters every few months informing me of an increase in prices. For people struggling this was not ideal. Hence the reason I chose to close my storage.Robin S. | Overall Experience
Great facility and wonderful staff!steven k. | First Impressions
Thank youJAN K. | Overall Experience
Customer did not leave a comment.Noelle D. | Overall Experience
Customer did not leave a comment.TORIN T. | First Impressions
Customer did not leave a comment.Lekayla B. | Overall Experience
Customer did not leave a comment.JOSEPH D. | Overall Experience
A little expensive but the service center manager and her crew are exceptional. Always friendly and helpful.Francis M. | Overall Experience
The staff rushed me through the process. The truck was damaged. The fuel rating was higher than the amount of gas in the tank. I had to find my truck on my own. No-one took me to show me my storage unit. I'm cancelling the storage unit. Doubtful if I'll ever use U-Haul again. I also had another storage unit reserved at international Pkwy which I was told was 8 ft high only to find out it was actually 6 feet high when I saw my reservation. I cancelled that and used another storage company which costs more, but the better access and service is worth itMichele K. | First Impressions
Heather was very helpful and the Pueeto Rican lady staff member.Odell P. | Overall Experience
Customer did not leave a comment.John D. | First Impressions
Customer did not leave a comment.Vincent I. | Overall Experience
Excellent customer service with the uhaul staff. They were very informative in helping me with everything I needed.Patricia R. | Overall Experience
Customer did not leave a comment.Devin M. | Online Move In
Customer did not leave a comment.kay b. | First Impressions
Customer did not leave a comment.Maria M. | Online Move In
The dealership has the most friendly staff! Owner Jeannie is awesome!!!John H. | Overall Experience
The staff is very professional and helpful. I would definitely continue my business and recommend to others.Dirk H. | First Impressions
Customer did not leave a comment.George E. | Overall Experience
Customer did not leave a comment.Karie N. | Overall Experience
Customer did not leave a comment.Elizabeth S. | Overall Experience
Recommendations are already underway.Rickey S. | Overall Experience
Customer did not leave a comment.MARK A. | First Impressions
Customer did not leave a comment.Marie W. | Overall Experience
Jeannie was very friendly and helpful. She guided us the full log-in, log-out process. This was very smooth and easy process. I will recommend to my friends, this U-Haul location is outstanding.Charles B. | First Impressions
only thing I could possibly complain about is the difficulty of wheeling a cart off the platform to a vehicle. An easy remedy to fix until the facilty can remodel the platform would be to NOT park trucks at the end of the ramp - that makes it impossible.Christina T. | Overall Experience
Miss Jeanie and her staff are amazing!Stacy M. | Overall Experience
Customer did not leave a comment.susie M. | First Impressions
Customer did not leave a comment.Joseph M. | Online Move In
Customer did not leave a comment.Beverly S. | First Impressions
My wife and I would like to thank all the staff for great customer service. They acknowledged us every time we came in and helped us out from the smallest to the greatest need. Such as helping move one heavy item to helping find overnight parking even though we didn't need it towards the end. Everyone was very attentive. Thank you all!allen P. | Overall Experience
Customer did not leave a comment.Lekayla B. | First Impressions
Customer did not leave a comment.CHANTELDENISE J. | Overall Experience
All was good. Price increase last month was the only thing I would say was a draw back everything else was exemplary.Stacey F. | Overall Experience
Customer did not leave a comment.Patricia R. | First Impressions
Customer did not leave a comment.GEORGIA B. | Overall Experience
Heather is very informative and helpful. She is easy to talk to. After talking to Heather, I felt comfortable at the facility. It was overall a fast process.Noelle D. | First Impressions
Customer did not leave a comment.Jacquelyn J. | Overall Experience
Because of the quality services done with professionalism I received, I will return and recommend others to use U-Haul. Thanks!Larry S. | Overall Experience
Customer did not leave a comment.Haoxiang L. | Overall Experience
sliding door doesn't work after a certain hour, this is not good when you have large objects to store after hourscurtis m. | First Impressions
Customer did not leave a comment.KAREN A. | First Impressions
Such a clean and well kept storage facility! I’ve never had any problems with any of my things! Even the restroom was exceptionally clean. I had my unit for over 3 years and it has always been a great experience!Diane E. | Overall Experience
I was giving the wrong impression on the size of the room I had asked for.Carrie B. | First Impressions
During this recent pandemic....U Haul staff and Management were very empathic and flexible at the time of need when dealing with payments. And, I would again use U Haul just based on the considerable treatment I received. Thank you.Donald H. | Overall Experience
The fees are outrageous if even 1 day late. Especially after how pricey the units already are.The fact that your unit gets locked immediately if your late. Inside the units are dark. As long as the renter has a code there should be access in main door not small side one because not all items will fit. The staff isn't helpful, got left on hold then disconnected numerous times. Only had 1 pleasant customer service experience from May 2020 till February 2021.TANYA W. | Overall Experience
Customer did not leave a comment.Mary s. | Overall Experience
Everything was perfect until my card kept being charged extra charges that wasn't supposed to be charged and I was never reimbursed or gave a credit for the overdraft charges I received from my bank due to the several unauthorized extra chargesoctavia w. | Overall Experience
I live in Culpeper now,-- very close to the STORELAND units.RAYMON M. | Overall Experience
Customer did not leave a comment.Melissa B. | Overall Experience
Customer did not leave a comment.RAY B. | Overall Experience
Stacy was awesome!!John H. | First Impressions
The professional management is clearly a by-product of their staff, services and execution of all they represent in their objective, mission and scope to serve and be engaged with the employees, customers and services they advertise and exemplify! It has been an outstanding experience with Jeannie, the manager... as a genuine, consistent, stellar representation, etc., of U-Haul... she has consistently gone above and beyond with exceptional services, follow-through and total engagement from start to finish with inclusiveness during my long tenure with U-Haul. This location is a testament for others to follow--it was a secure, clean organized, confident, friendly, welcoming, accommodating, respectful and operational environment--with exceptional and consistent employee engagement...Always! They treated me like family... compassionate, considerate, with 5 star relationship from product knowledge, treatment when needing supplies, assistance with trouble-shooting, making decision, accommodation and deliverables... and, So Much More!CONSTANCE W. | Overall Experience
Customer did not leave a comment.Najah P. | First Impressions
Kim, I think the manager's name is, she was always excellent. Had some issures generated by my bank on the monthly auto pay. She was patient and helpful. She is always there and runs a good ship.ROY M. | Overall Experience
You guys are absolutely awesome. Everything was clean, fresh and the experience was great. Thank you for the excellent work. Deion and Stacy were 100% super.Markeisha M. | First Impressions
Customer did not leave a comment.CYNTHIAA M. | Overall Experience
Customer did not leave a comment.Michelle C. | First Impressions
Customer did not leave a comment.Elizabeth S. | First Impressions
Customer did not leave a comment.CYNTHIAA M. | First Impressions
This facility was very clean and secure. Great staff and excellent customer service.madeline h. | Overall Experience
Everyone very pleasant clean and nice thank youmelinda w. | Overall Experience
Customer did not leave a comment.Linda W. | Online Move In
Customer did not leave a comment.Rita C. | Overall Experience
Nothing but good things to say about this location.Davin L. | Overall Experience
Very great storage experience.Bret M. | Overall Experience
Staff offered to align opening for door lock when they saw us struggling with trying to get lock to work. Actually put a new mechanism on gave ahdn had a key wainting for us when we returned.. Both Jerry and the young woman (sorry I don't have new name) were very helpful and professional. It was a pleasure working with everyone. S. PearsonSandra P. | Overall Experience
Everyone’s Is Supposed Awesome 😎 Frantically Thank U For Everything’s U Do For Me!😘😁🤩😍😙Melissa C. | First Impressions
All staff were nice and helpful. Had my belongings here for a year and never had any issues. Nice clean facility with nice employees.LaPorshea S. | Overall Experience
Customer did not leave a comment.Jamel S. | Overall Experience
Customer did not leave a comment.Debra B. | First Impressions
Overall nice. Plenty of cart to help move. Mattress carts are too narrow to move deep mattresses. Need trash cans around entrance. No trash cans was actually really annoying, I would travel to the storage from many miles away and often had drink or food containers to dispose of. Also packaging debris. Climate control could have a narrower range as well. The elevator is slow and if someone is loading it up and be delayed for some time. Need alterations to get down/up from lower levels, like usable stairs.Nick S. | Overall Experience
Customer did not leave a comment.nancy t. | First Impressions
Customer did not leave a comment.tatiyana c. | Overall Experience
Customer did not leave a comment.Mary H. | Overall Experience
Customer did not leave a comment.Christopher M. | Overall Experience
The original truck that left Otto, NC , had no steering fluid or Transmission fluid in it.. called U-haul and the mechanic said there was nothing wrong with the truck. Only to find that when we got to Fredericksburg , VA that the truck was on the decommission list... Made several payments over the phone with Fredericksburg, VA only to find out later that the payment was never made. And that there was a lien against it.. (so very stressed out about it )because I was living in NY at the time. this occurrence happened several times. And was always on the phone with Jeanne to fix this issue. (she was fabulous).. Picked up the truck from U-haul in Fredericksburg, Va with a half tank of gasoline to return it to Homer with a half tank of gas only to be charged again with a 7/8 of a tank to fill the tank. SMH.. Really disappointed.Maureen a. | Overall Experience
Had Mice! No damage. Thank you for your serviceStephen c. | Overall Experience
I thank you for every time(s) I have used your storage space I was very pleased with everything. I do just wish you offered a customer truck or trailer for small move to bring or removed items if you’re still renting the unit. Just a wonderful thought.Sandra W. | Overall Experience
I have had nothing but the best customer service from Jeannie to each employee that I'vespoken to has been very very good very good customer service I would highly recommend that store nothing but the best I was well satisfied thank you thank you thank youDebra M. | Overall Experience
Kept charging me a late fee when my payments were due to come out automatically. Spoke to a your girl said it was not there problemAMANDA S. | Overall Experience
Loved the accessibility being in close proximity to the interstateFrank F. | Overall Experience
A very immaculate place to store your belongings! Nice staff as wellTammy W. | Overall Experience
Thanks you for your wonderful hospitality and it was great doing business with you.CHRISTINE R. | Overall Experience
Customer did not leave a comment.amanda c. | Overall Experience
The staff and management were amazing with us for almost 7 years that we have had the storage unit. We will still do business with them.JEFFERY S. | Overall Experience
I've used U-Haul down through the years in various locations as I was a military wife for many years. I've used other moving/storage companies too; however, as I said to my family member this time "I now know why I kept coming back to U-Haul." The cost of storage this time seemed to be extremely affordable. Perhaps it was COVID-19 related; but, nonetheless, cost was very reasonable for the same (if not better) service and facility. Plank Road facility in Fredericksburg, VA, YOU ROCK!!Wandalyn P. | Overall Experience
Customer did not leave a comment.jose a. | Overall Experience
Customer did not leave a comment.Patricia E U. | Overall Experience
This part of the UHaul experience was part of a move from DC to Fredericksburg. The rest of the experience was absolutely HORRIBLE. Our pickup location and time was moved 5 times in one day!!! Whoever does that scheduling should be fired!! I have used UHaul many times in the past as I am retired military. This was the worst experience ever!! The people in the Fredericksburg office were fantastic though and did set up the storage and walked me through the process very well. Don't know if I will ever use the UHaul truck renting again though.adam e. | First Impressions
I was over charged on my monthly storage bill for lock removal after I already paid separately for it . Then when I called back for my refund it took longer then normal to credit my card back , I called in to report it and the associate said she doesn’t know what I’m talking about and didn’t see a refund in process . I then moved on 6/13 I got a cargo van I went 1 exit from the uhaul storage facility and back I was then charged $187 additional dollars ( I already paid $37 at check out ) the invoice said I went over 100 miles and the gas was incorrect, I called in that same evening advised the customer service rep I think the guy checked in the wrong vehicle under my name i didn’t even travel 20 miles and the gas is wrong she said ok I’ll talk with management and reimburse you ! It is now Tuesday and I had to call to inquire , I asked for a manager the customer service agent said nobody is available and she’ll call back . My card was charged $215 dollars yesterday from uhaul ! I’m displeased This whole company and I’ve been a customer and maintained a storage with you’ll along time and now especially during this Covid-19 crisis I don’t need issues with money . I would like a member of upper management to contact me this is not good businessteiona W. | Overall Experience
Customer did not leave a comment.ShWanda W. | Overall Experience
Customer did not leave a comment.Clotilde j. | First Impressions
I have use this facility on 3 separate occasions. I have found them to be professional and helpful. the indoor units are spotless! I would not go anywhere else!amonda m. | Overall Experience
Everyone was very helpful, and if the individual didn’t have the answer, they were quick to seek out help to get me the correct answer!Diane H. | Overall Experience
Customer did not leave a comment.CHARLENE A. | Overall Experience
Customer did not leave a comment.Kristina L. | Overall Experience
The entire process was quick and convenient.Michael H. | First Impressions
I had to get a storage unit st the last minute, close to closing hours and the staff was very patient and made sure I had everything I needed and was well informed.Sade M. | First Impressions
Customer did not leave a comment.Stephen N. | Overall Experience
Customer did not leave a comment.Sandra W. | First Impressions
Customer did not leave a comment.Tony S. | Overall Experience
The employees at this store have been fantastic. They are friendly and accommodating. The store and grounds around it are clean. They have been most helpful.CANDACE W. | Overall Experience
Customer did not leave a comment.Wayne S. | First Impressions
Customer did not leave a comment.Daniel H. | First Impressions
Can't thank the customer service team enough for their friendly service, great recommendations and flexibility!Nicholas R. | First Impressions
Our experience was seamless and the staff was VERY courteous.ursula h. | First Impressions
Good Service all togetherDwayne G. | First Impressions
Thanking you the staff of U-Haul on Plank Road for the Monthly reminders to pay my bill, they were helpful. Your attitude, helpfulness and prompt services were appreciated. Blessings!Rhondene H. | Overall Experience
The staff was nice and provided great customer service they were understanding and worked with me the facility was always cleanNa-imah A. | Overall Experience
Great experience here!!! Got the truck and rental space all in one visit!!! They even called Starbucks where I left my phone!!!! Great staff there!!!!!Lisa H. | First Impressions
The staff was very helpful in setting up a storage unit for me. The whole process went very well. The ladies who assisted were Ashley and Precious and they did a very good job with customer service.John F. | Overall Experience
Outstanding Service and Professional Personnel !CARL L. | Overall Experience
Everyone there from the top to the bottom was courteous, professional and willing to go the extra mile. Would return any time and recommend to friends.ARTHUR N. | Overall Experience
The staff was quick and very friendly. Highly helpful whenever I needed anything. Very clean and well managed.Jessica W. | Overall Experience
Nice people'sDEVONTAIE A. | Overall Experience
Very good experience!Darlene B. | Overall Experience
Great Staff, customer service and facility. Would recommend as a highly rated storage place.James H. | Overall Experience
I couldn't get in my storage unit at the return unit after I got back to the store. The truck battery cable had to be tightened. Couldn't get the truck to start after loading. It is still loaded.Rickey S. | First Impressions
The manager was really professional and she provided everything I needed for the storage unit, she was helpful. The facility was clean and the rest of the staff excellent.SHAVONTE C. | First Impressions
Highly recommend this uhaul location. Staff is awesome and very helpful.Peter M. | Overall Experience
NaJames M. | Overall Experience
Jeannie & staff gave excellent service over 8 months of family changes, even when I wasn't exactly sure what services & products would best meet my needs at competitive cost. I highly recommend them.THEODORE S. | Overall Experience
Jeanie is AWESOME. She went ABOVE and BEYOND to help me. I have used her facilities multiple times and I will continue to remain a repeat customer. I have recommended her to every one I know.Natasha D. | Overall Experience
The employees were very professional and they were very supportive of my needs. I will definitely recommend this store to my friends and family.Juvonnie K. | First Impressions
Found a couple of dead bugs on the floor. Staff are awesome. Got a discount. Even though we had to use a code to get in, anyone can really walk in or out. Price and location was convient. Overall goodLisa N. | Overall Experience
The only issue I ever have with UHaul is the wait time to get your storage needs met. Once I get to the CSR all is well...I think the computers need updating they are really slow.Sharon C. | Overall Experience
Wendy and Jeannie are exceptional, kind, efficient and attentive. The best U-Haul experience I have ever had. Plank Rd. in Fredericksburg, VADawn B. | First Impressions
We used their storage units for move-out/move-in for college for the last two summers. It’s well kept and clean. Thank You!Rachel m. | Overall Experience
Just an average job because there not enough employees to handle the rush of people standing waiting to be helped.lecia r. | First Impressions
Exceptional ServiceJohn H. | Overall Experience
The representative that assisted me was very knowledgeable and helpful! She physically walked me through the entire process - from walk-in through escorting me to unit to the lock! EXCELLENT!!.TIAJUANA S. | First Impressions
Very courteous staff and very safe.sharon m. | Overall Experience
Very pleasedDavid S. | First Impressions
The owner of this facility was terrific and personally helped us get setup. We had a small 5x5 unit and rented a van. This place is spotless, even the restroom was very nice. All the staff were great.David J. | Overall Experience
Thomas V. is a great asset to your organization. After speaking with 4 U-Haul reps who were less than helpful he took ownership of the issue and made it right. Thank you!HOLDEN E. | First Impressions
They were very knowledgeable on how to handle my needs.Roger H. | First Impressions
I moved to larger space that was not available at the time.Barry R. | Overall Experience
Awesome hearted people working at this location. Extremely helpful!!!!Teresa E. | Overall Experience
Amazing staff and easy to access storage units. You are apart of a family when you enter this place. Jeenie you are amazing!!!!!!Dei'on C. | Overall Experience
Very courteous and quick customer service. Clean facilities and secure.Kathy S. | First Impressions
The logistics are difficult but it was exactly what we needed.Scott M. | First Impressions
The alarm system went off regularly even after we put our code in. The alarm system made us feel like we were robbing our own unit. That was ridiculous. We felt unwelcome. We moved it next door.Teresa M. | Overall Experience
Outstanding serviceDavid H. | Overall Experience
I continue to regard Uhaul as the very best way to ship, both for fair fees and excellent support staff. Thank youJuanita A. | Overall Experience
Very professional.Jaquetta M. | First Impressions
I’d have given an excellent except there was such a long line and only two people working that long line. I stood in line for 30 minutes. Otherwise great experienceKarin S. | First Impressions
I’m very pleased with the staff, I had most communication with Lori and was very pleased with her input of my needs. Thank you U-HAUL and staffDanny M. | Overall Experience
Excellent customer service! Jeannie was very friendly and helpful. The lady that cleans was very nice too!Shantell L. | Overall Experience
very helpful and patientBARBARA K. | First Impressions
Beautiful facility and very helpful staffraissa k. | Overall Experience
I was really pleased with accessibility and cleanliness of the facility and personnel. I strongly recommend. Thank you!Sandra W. | Overall Experience
Friendly, efficient, helpful, clean, reasonably priced.victoria g. | First Impressions
I miss the kindness and generosity of you all, but l must stop the madness to once again live in peace. Thanks a million and God bless U Haul and it's staff. And l'll be in touch soon to discuss otherCarolin S. | Overall Experience
Felt like I would not have to worry about my possessions. Very secure. staff very friendly and helpful.Donna W. | Overall Experience
Jaennie & Moises were great, helpful, and informative.THEODORE S. | First Impressions
This is a simply OUTSTANDING U-Haul center. Convenient location. Super clean facility. Easy truck rental. A very caring and professional staff that do everything possible to accommodate. FABULOUS!sabrina a. | Overall Experience
Hardworking menpenny f. | First Impressions
Everything about the U-Haul facility in Fredericksburg is top-notch. Super clean and affordable. The staff is helpful and amazing...NAKIA L. | Overall Experience
Everything was greatRyan C. | Overall Experience
Excellent serviceJohn H. | Reservation
Tom was so available and pleasantly anticipated my visit after a mere phone inquiry. He also changed my selection as to size of a storage unit without any hint of a complaint; though it was my mistakeEDWARD S. | First Impressions
Staff did not know what they were doingThomas S. | Overall Experience
Thank you!!TAMMY H. | Overall Experience
Great office, with great manager , and staff.ANDRE M. | Reservation
Lived our storage facility. Very friendly and accommodating.Julianne B. | Overall Experience
I had concerns about how the costs and storage facility. Jeannie helped quell my concerns. She was very nice to me and I certainly recommend your company to anyone. Thank you so much.michael b. | Overall Experience
ThanksCathy H. | Overall Experience
No comments.rick s. | Overall Experience
Great.Jeffrey G. | Reservation
This was my first experience using storage units. Thank you for making it a worry free experience.Janice J. | Overall Experience
Everything went smoothly from renting the unit until check out.Robert w. | Overall Experience
AAABill S. | Overall Experience
Very good customer service both when picking up and dropping off the 9 ft cargo van. Great equipment, a new van with 134 miles and a backup camera built into the rear view mirror!Robert w. | Reservation
Absolutely wonderful experience. Jeannie and her staff were attentive and understanding of all of our needs.Donna H. | Overall Experience
Horrible experience at local store for pick up, as they said I was to pay around $350 when I was quoted $140..40 on phone. Told me to prove my quote. VERY, VERY RUDE and I left. Won't go back there.LAURA B. | Reservation
Valerie was always helpful and professional...a true asset to the organization. On the downside, their phone answering process is from the Stone Age. I once waited 9 min on hold before hanging up.MICHAEL L. | Overall Experience
Perfect! Great Customer Service and very understanding!William C. | Reservation
I was very happy with the service I receivedJean J. | Reservation
Nice facility but a few employees seemed very confused that I had a UBox delivered to the facility AND I was going to move my items into a locker there. It all got sorted out, so all is well.Liz M. | Overall Experience
We used the facility for summer storage for my daughter in college. The facility was very clean. Staff was very helpful. The price was reasonable. We will definitely use them again.Karen M. | Overall Experience
I would recommend UHaul Storage to family and friends.Fay R. | Overall Experience
I felt comfortable with my belongings stored there. Well maintained and excellent security!Melinda J. | Overall Experience
I rented a unit for 5 years. I live near Woodbridge and this location was much more reasonably priced. Always maintained and the staff was friendly and helpful. I highly recommend this location!!PAMELA C. | Overall Experience
n/aALFRED B. | Overall Experience
Very goodED W. | Overall Experience
Jeanie and her staff are awesome. Friendly and very helpful. They absolutely go above and beyond to show they appreciate customers business.JODY D. | Overall Experience
Great facilityVIRGIL H. | Overall Experience
Jeannie and all her staff are outstanding Individuals who have helped me throughout my morning and assisting with my son’s move from North Carolina as well! ThanksWayne S. | Overall Experience
Need more staff upfront to check-in & to check out very time consuming !!!Charles k. | Overall Experience
Nice staff friendly and helpfulHEATHER R. | Overall Experience
My Experience was great always friendly and helpful!SHANTEA G. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!