Customer Reviews for U-Haul Moving & Storage of Front Street
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Front Street
Deborah W. on
everything was great.. My things were safe and it was convenient to get my things in and out.
linda c. on
Staff at Chenengo St were very courteous and accommodating
regina G. on
Billed $72.90 8/16. Checked out of storage facility 8/19. Promised to prorate fee & credit my card. Called back recently. Clerk said they failed to close it out. Promised to take care of it & credit.
anisah c. on
caryn l. on
If you are going to change a customer’s lock on their Uhaul storage unit, I highly recommended that you NOTIFY THE CUSTOMER! This was not acceptable!
shawn r. on
Paid for 2 months of storage and only stored my belongings for 1 and a half weeks. Still haven't gotten the extra months back on my card and it's been about 3 days already.
lidia z. on
Tara B. on
Good people. The after hours phone service left much to be desired. They couldn’t provide information or resolve issues. But the desk guys in Binghamton were great.
richard m. on
Only thing is I wish call’s could go to you rather than the call center
Doreen M. on
Thank you the service was great. I appreciate the short term storage options for college students
marilyn h. on
Why did I get another rent reminder? I closed the account and surrendered the room in early J JULY
Andrew S. on
Full of rats
Doreen M. on
Great assistance, especially the site attendant helped me tremendously
Liz d. on
It was a bad experience.
Julian J. on
daniel r. on
Great customer service.
gregory h. on
Allison M. on
The unit was clean, easy to access and perfect for our needs.
Karyssa B. on
The staff made our experience at U-Haul storage excellent. One hiccup: Information regarding registration was unclear and at a separate location we didn’t know of until the day we arrived.
Julian J. on
Lisa F. on
It took awhile before they were able to actually charge my account, though they found the reservation quickly. The manager was very nice and I would recommend this facility.
Charles A. on
Very easy process and set up.
cassadra g. on
NICKCOLAS D. on
The rates are too expensive for what you get, + multiple charges (extra $10 for 24 hour access, had to buy a lock). A machine working at the counter could have been more friendly than the salesperson.
WILLIAM E. on
There was great customer service and the staff was great
Timothy W. on
Mattress and multiple items were ruined from roof leaking
wendy v. on
Most of my stuff was ruined with mold the staff was very rude and not helpful. Formal complaint did not solve issues. Still waiting for a response. I was unable to get to my things for several months
Jennifer N. on
The online service allowed me to reserve a unit that was not available. Also, having to go to an entirely different location where the office has personnel to get the issue resolved is ridiculous!
Angela A. on
I have had TERRIBLE experience with this company in the past and ONLY went back because I was desperate.The service has gotten WORSE!! Simply awful. Terrible customer service! So many negatives.
cassadra g. on
Judith Z. on
I was very satisfied with the service I received setting up my storage unit.
Gary B. on
I'm waiting for the $129.95 rental fee to reverse the charge to my credit card.
Khyrstal S. on
Place is not taken care of due to office being closed. Needs to open office back up there.
Valerie N. on
Called Chenango. Unit available at Front St. Was closed. Went to Chenango back to Front Street. Wasn’t given 🔒. Back to Chenango to get 🔒.Should have been in unit back to Front St met guy for🔒.
David K. on
All staff involved were knowledgeable nd efficient. VERY easy!
Tom D. on
The dirt that got into the unit from the road was terrible. The door to my unit was broken. It never stayed up by it self , didn't seal right allowing all the road dirt to get in and sometimes water.
thomas w. on
john L. on
Stan was very helpful and informative. Thank you Stan
bill t. on
julie c. on
renee v. on
I was wrongfully locked out of my unit multiple times. Staff was unhelpful and downright rude. Multiple items of mine were destroyed by water damage from a leak in the unit.
Amy M. on
Was looking for storage unit for my daughter’s college dorm stuff over the summer. I was pleased with ease of use. Very secure. Would not rent outside unit again. Too damp and musty.
pamela c. on
We are a small service oriented business and have rented vehicles and, now, a storage unit from this location and the folks here have always been A#1 to work with. Kudos to the staff!!
Scott L. on
linda m. on
All my things were kept safe and dust and dirt free, thanks again for your support.
Walter Scott B. on
The on-site office is no longer manned. Site management is handled from a remote location, approximately 2 miles away.
tammy S. on
Complaints not addressed like told sfter an hour and half on the phone
mike o. on
Horrible experience. After I was out, they still kept trying to charge me for up to 2 months after. Threatening me with penalties and liens. Never go through U-Haul.
CAROL O. on
Thomas Y. on
Not having a pro-rated refund after move-out was a big turn off.