Customer Reviews for U-Haul Moving & Storage of Front Street
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

168 reviews

262 Front St   Binghamton, NY 13902

(607) 821-0794

Location Hours

Always Open On Your Smartphone

Services at this Location:

Contact Us

(607) 821-0794

262 Front St
Binghamton, NY 13902

Services at this Location:

Location Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The only real problem I had was that it's impossible to call you on the phone. The automated telephone system is inadequate, and there was no way to contact a local representative.

tim p.  |  Overall Experience 
Rating:
1.0

Horrible experience. Bad neighborhood with constant theft in the surrounding area. Calling is frustrating. Wait time is 20 minutes to speak with someone. There is Never anyone at the storage facility. I never moved in. I couldn’t. There was a lock on my storage unit. Six days after I paid for everything in cash, the lock was still on my supposed unit. Disappointed.

Leslie S.  |  Overall Experience 
Rating:
4.0

I had an issue with my online reservation not being not correct in the system at the truck pick up facility. I had done everything I thought required to change the account information, reserved everything but when I arrived to pick up my truck, it was not correct. Additionally, the gas tank was at 3/4 when I picked it up instead of 15/16.

lyndsey o.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Ann N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Haley D.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

JiaMing F.  |  First Impressions 
Rating:
3.0

I say average only because the move as a whole was too expensive. Hey, there was no other way, not u-hauls fault.

Charles R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick C.  |  Overall Experience 
Rating:
5.0

Great service. Staff was always polite and helpful when I called

Doreen M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deja B.  |  Overall Experience 
Rating:
5.0

The Manager Jason is very helpful and makes everything run smooth . I will recommend this location to all my freinds

TIM D.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Gary G.  |  Overall Experience 
Rating:
3.0

The people were good. However, the online web site is nothing desirable and needs substantial improvement.

dorota b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tony A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RONALD L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karmen G.  |  Overall Experience 
Rating:
5.0

The employees were nice and didn’t have no attitude and was polite to me as a customer Thank you so much

juvon t.  |  First Impressions 
Rating:
5.0

Michelle is great! She is very helpful. Appreciate all of her assistance while interacting with her.

sundina s.  |  Overall Experience 
Rating:
5.0

The whole process was seamless and the staff friendly and helpful

lior s.  |  Overall Experience 
Rating:
2.0

Customer service was terrible. I was on hold for 10 minutes every time I called. I had to call because I did not get paperwork when I took the storage unit that gave me clear information about accessing my storage unit. There was never anyone at the facility when I went. The lines at the nearby facility I had to drive to in order to get information were always long. When I went to checkout I was told I had to wait a half an hour because there was no one available to help me. There was no way for me to contact the uhaul location by phone. They forwarded all their calls to the national number. I heard their phones ringing while I was there. When I was at the storage unit location and did not have an acccess number, the national number could not help me. The national.nimber could not even get in touch with the local office. Compliment- when I finally got to check out, there was a competent woman there who corrected the woman who was serving me. The woman serving me had said I would have to pay the full month even though I was leaving the unit after only two days of the new month. The helpful woman took the time to show the other bow to close my account without a charge. I was told the manager had gone home for the day. That’s when I realized that the manager was the one who told me earlier in the day that I would have to wait to get checked out. He did not have his car and was unable to assist me at my storage location. This UHaul needs more training for customer service and some other way to work with customers at their storage location since the office there is never open. It is ridiculous that you say to contact the local storage facility to settle disputes.

Mary R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andrea Z.  |  Overall Experience 
Rating:
4.0

The storage was hot and humid and there were a few bugs and molds in my storage unit.

Sang Woo K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

richard M.  |  Overall Experience 
Rating:
4.0

when I came to the unit last year I mentioned the light wasn't working. I really didn't need it so it wasn't a big issue for me for the most part.

Morgan D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

matthew D.  |  Overall Experience 
Rating:
2.0

When I got the storage unit someone had stuff in it. They switched me again to another unit. When I got the new unit it was dirty with garbage and have black mold on the ground. When I called about it being dirty the girl on the phone told me to deal with it. I told her that it was unacceptable. She said nothing I can do and told me to clean it. I was in a pinch so I just cleaned it. When I gave the girl my card when I checked out of it she said "I hope you cleaned it good or well be charging you a cleaning fee." Extremely unprofessional and Extremely unpleasant experience the whole two weeks I had it.

Justin m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melanie I.  |  Overall Experience 
Rating:
5.0

I just needed something to go right the day we moved in and it did. Not one issue. Thank you for making it so easy.

Deborah B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Alexa A.  |  Overall Experience 
Rating:
2.0

I was driving back and forth between my storage unit and the U-Haul office because they provided me with a storage unit that was already occupied. After traveling back and forth 3 times for approximately 2 hours I finally got my correct storage unit. I am very disappointed. I hoped that U-Haul - being a well known storage company - would have better and more reliable service, but after traveling back and forth with the minimal effort from the workers I was provided in regard to my hopeful efficiency with U-Haul, I am sorry to say that I would definitely recommend local storage companies compared to U-Haul. I am incredibly disappointed with the service I expected as (once again) a reputable storage service. This U-Haul location had 2 workers, both strictly occupied with incoming clients and not readily able to handle current clients efficiently. I don’t believe you should punish your workers as much as you should worry abt your service as a whole.

Joanna P.  |  First Impressions 
Rating:
2.0

There was no lock in my container and i paid for one

jason t.  |  First Impressions 
Rating:
1.0

Was promised 30 days free, was billed right away and emailed the next bill woyld be due in 30 days. I sent an email two weeks ago aboht the free thirty days and have not received a response. Online reservation was easy once we cakled several people when no one was at the front street location. Signs were inadequate and did not make it clear what to do.

Amy S.  |  Online Move In 
Rating:
4.0

the gate was open each time i went to my unit, which doesn’t seem the safest

Devin L.  |  Online Move In 
Rating:
5.0

The customer service agent who helped us by phone was excellent. She stayed with me until I was able to get the issue I was having with my phone resolved so I was able to complete adding my drivers license. The in-person people at the store told me they could not help me and that I needed to do everything online. The man in the store made sure that I had the information I needed in order to process the reservation online. I do not know why the woman at the register was at work that day. She would not help me in person at all. Why was the store even open? Without the kind customer service person on the phone, I would have had to cancel my reservation.

Mary R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Denise C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles A.  |  Overall Experience 
Rating:
5.0

Uhaul online was easy. I didn’t see anyone from the facility itself though. The small storage unit also had a little bit of left over garbage from last customer that we had to throw out. Nice place.

Jeffrey C.  |  Online Move In 
Rating:
5.0

Great

anisah c.  |  Overall Experience 
Rating:
5.0

great services

RAYMOND H.  |  Overall Experience 
Rating:
5.0

The customer service representatives were helpful, knowledgeable and friendly.

Widline G.  |  First Impressions 
Rating:
4.0

despite the slight build of ice this past storm, our experience has been good

Judith M.  |  Overall Experience 
Rating:
5.0

Excellent service at an economically friendly price.

Jason B.  |  Overall Experience 
Rating:
1.0

the call center should tell you that you need to go to Chenango for signing up for unit, also the call center should tell you that you need to buy or bring specific lock ahead of time also, not good

JEFF H.  |  First Impressions 
Rating:
5.0

My only negative is when they changed the unit doors, I was not notified. I discovered it when I could not unlock my unit. When I went to the office they informed me of the change and my new lock.

Judith Z.  |  Overall Experience 
Rating:
3.0

Uhaul web needs to connect to local office to keep website current

Joseph Z.  |  Overall Experience 
Rating:
5.0

everything was great.. My things were safe and it was convenient to get my things in and out.

Deborah W.  |  Overall Experience 
Rating:
5.0

Staff at Chenengo St were very courteous and accommodating

linda c.  |  First Impressions 
Rating:
2.0

Billed $72.90 8/16. Checked out of storage facility 8/19. Promised to prorate fee & credit my card. Called back recently. Clerk said they failed to close it out. Promised to take care of it & credit.

regina G.  |  Overall Experience 
Rating:
5.0

Great

anisah c.  |  First Impressions 
Rating:
3.0

If you are going to change a customer’s lock on their Uhaul storage unit, I highly recommended that you NOTIFY THE CUSTOMER! This was not acceptable!

caryn l.  |  Overall Experience 
Rating:
3.0

Paid for 2 months of storage and only stored my belongings for 1 and a half weeks. Still haven't gotten the extra months back on my card and it's been about 3 days already.

shawn r.  |  Overall Experience 
Rating:
5.0

-

lidia z.  |  Overall Experience 
Rating:
4.0

Good people. The after hours phone service left much to be desired. They couldn’t provide information or resolve issues. But the desk guys in Binghamton were great.

Tara B.  |  Overall Experience 
Rating:
5.0

Only thing is I wish call’s could go to you rather than the call center

richard m.  |  Overall Experience 
Rating:
5.0

Thank you the service was great. I appreciate the short term storage options for college students

Doreen M.  |  Overall Experience 
Rating:
5.0

Why did I get another rent reminder? I closed the account and surrendered the room in early J JULY

marilyn h.  |  Overall Experience 
Rating:
1.0

Full of rats

Andrew S.  |  Overall Experience 
Rating:
5.0

Great assistance, especially the site attendant helped me tremendously

Doreen M.  |  First Impressions 
Rating:
1.0

It was a bad experience.

Liz d.  |  Overall Experience 
Rating:
4.0

U-Haul

Julian J.  |  Overall Experience 
Rating:
5.0

Great customer service.

daniel r.  |  First Impressions 
Rating:
5.0

Good job

gregory h.  |  First Impressions 
Rating:
5.0

The unit was clean, easy to access and perfect for our needs.

Allison M.  |  Overall Experience 
Rating:
4.0

The staff made our experience at U-Haul storage excellent. One hiccup: Information regarding registration was unclear and at a separate location we didn’t know of until the day we arrived.

Karyssa B.  |  Overall Experience 
Rating:
4.0

above average

Julian J.  |  First Impressions 
Rating:
3.0

It took awhile before they were able to actually charge my account, though they found the reservation quickly. The manager was very nice and I would recommend this facility.

Lisa F.  |  First Impressions 
Rating:
4.0

Very easy process and set up.

Charles A.  |  First Impressions 
Rating:
4.0

Good service

cassadra g.  |  Overall Experience 
Rating:
2.0

The rates are too expensive for what you get, + multiple charges (extra $10 for 24 hour access, had to buy a lock). A machine working at the counter could have been more friendly than the salesperson.

NICKCOLAS D.  |  First Impressions 
Rating:
5.0

There was great customer service and the staff was great

WILLIAM E.  |  First Impressions 
Rating:
1.0

Mattress and multiple items were ruined from roof leaking

Timothy W.  |  Overall Experience 
Rating:
1.0

Most of my stuff was ruined with mold the staff was very rude and not helpful. Formal complaint did not solve issues. Still waiting for a response. I was unable to get to my things for several months

wendy v.  |  Overall Experience 
Rating:
1.0

The online service allowed me to reserve a unit that was not available. Also, having to go to an entirely different location where the office has personnel to get the issue resolved is ridiculous!

Jennifer N.  |  First Impressions 
Rating:
1.0

I have had TERRIBLE experience with this company in the past and ONLY went back because I was desperate.The service has gotten WORSE!! Simply awful. Terrible customer service! So many negatives.

Angela A.  |  First Impressions 
Rating:
5.0

Very helpful.

cassadra g.  |  First Impressions 
Rating:
5.0

I was very satisfied with the service I received setting up my storage unit.

Judith Z.  |  First Impressions 
Rating:
3.0

I'm waiting for the $129.95 rental fee to reverse the charge to my credit card.

Gary B.  |  Overall Experience 
Rating:
2.0

Place is not taken care of due to office being closed. Needs to open office back up there.

Khyrstal S.  |  Overall Experience 
Rating:
1.0

Called Chenango. Unit available at Front St. Was closed. Went to Chenango back to Front Street. Wasn’t given 🔒. Back to Chenango to get 🔒.Should have been in unit back to Front St met guy for🔒.

Valerie N.  |  First Impressions 
Rating:
5.0

All staff involved were knowledgeable nd efficient. VERY easy!

David K.  |  First Impressions 
Rating:
3.0

The dirt that got into the unit from the road was terrible. The door to my unit was broken. It never stayed up by it self , didn't seal right allowing all the road dirt to get in and sometimes water.

Tom D.  |  Overall Experience 
Rating:
5.0

A+

thomas w.  |  Overall Experience 
Rating:
3.0

My first u-haul order was messed up on 9/20/18. I was on the telephone for hours and did not even get my u-haul until 9/27/18. Once the mess was settled, everything from that point went well until they picked up my box and lifted up my walkway.

Debbie G. 
Rating:
5.0

Stan was very helpful and informative. Thank you Stan

john L.  |  Overall Experience 
Rating:
5.0

Good job

bill t.  |  Overall Experience 
Rating:
5.0

Thank you

julie c.  |  Overall Experience 
Rating:
1.0

I was wrongfully locked out of my unit multiple times. Staff was unhelpful and downright rude. Multiple items of mine were destroyed by water damage from a leak in the unit.

renee v.  |  Overall Experience 
Rating:
3.0

Was looking for storage unit for my daughter’s college dorm stuff over the summer. I was pleased with ease of use. Very secure. Would not rent outside unit again. Too damp and musty.

Amy M.  |  Overall Experience 
Rating:
5.0

We are a small service oriented business and have rented vehicles and, now, a storage unit from this location and the folks here have always been A#1 to work with. Kudos to the staff!!

pamela c.  |  Reservation 
Rating:
5.0

Nice

Scott L.  |  Reservation 
Rating:
5.0

All my things were kept safe and dust and dirt free, thanks again for your support.

linda m.  |  Overall Experience 
Rating:
4.0

The on-site office is no longer manned. Site management is handled from a remote location, approximately 2 miles away.

Walter Scott B.  |  Overall Experience 
Rating:
1.0

Complaints not addressed like told sfter an hour and half on the phone

tammy S.  |  Overall Experience 
Rating:
1.0

Horrible experience. After I was out, they still kept trying to charge me for up to 2 months after. Threatening me with penalties and liens. Never go through U-Haul.

mike o.  |  Overall Experience 
Rating:
5.0

All good.

CAROL O.  |  Overall Experience 
Rating:
3.0

Not having a pro-rated refund after move-out was a big turn off.

Thomas Y.  |  Overall Experience 
Rating:
5.0

Nothing every thing was great

Joe T. 
Rating:
5.0

Customer did not leave a comment.

Dustin C. 
Rating:
5.0

No comment!

Mark M. 
Rating:
5.0

nothing

BILL O. 
Rating:
5.0

Customer did not leave a comment.

Jonas P. 
Rating:
3.0

Customer did not leave a comment.

Derek S. 
Rating:
4.0

Customer did not leave a comment.

Kenneth M. 
Rating:
5.0

Great rent, straps broke due to unknown cause and i wasnt hassled or charged for their replacement thankfully

ROBERT A. 
Rating:
5.0

Customer did not leave a comment.

PATRICK D. 
Rating:
5.0

Personal was very helpful, no problem returning the truck there, had all over information a file. Was sorry to hear of the problems we had at the starting point, was unable to do any thing about refunds, which I said was not his fault or problem. We where in and out of there in less then 5 minutes.

Sam P. 
Rating:
5.0

Customer did not leave a comment.

john D. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

Lynne S. 
Rating:
5.0

Customer did not leave a comment.

Susan M. 
Rating:
5.0

The Front Street location was helpful and easy on our drop off.

Nicholas K. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
1.0

Rented a trailer with no license plate and got pulled over

Edin Z. 
Rating:
5.0

Both gentlemen that helped me were very polite. I recommend this place to anyone.

Lucas C. 
Rating:
3.0

Customer did not leave a comment.

Nathan C. 
Rating:
5.0

I've had an excellent experience with Uhaul. I will rent from them again. Totally satisfied

Vanessa J. 
Rating:
3.0

Customer did not leave a comment.

Linda K. 
Rating:
4.0

Customer did not leave a comment.

michael B. 
Rating:
4.0

Customer did not leave a comment.

Lynne S. 
Rating:
4.0

Customer did not leave a comment.

Joe R. 
Rating:
3.0

Not make deals for moving vehicles that you won't actually have on the days for which they are wanted nor at the agreed upon location. (or anywhere close)

alyssa G. 
Rating:
5.0

easy to find , looked like new building, very professional staff, drop off took several minutes and was a pleasure

James M. 
Rating:
5.0

Customer did not leave a comment.

diane W. 
Rating:
1.0

it would have been nice to know when I purchased the insurance that It DOES NOT cover certain damages to the the truck. And that plastic corners cost hundreds of dollars to fix! I will rent from uhaul ever again!

Billy jo F. 
Rating:
3.0

Customer did not leave a comment.

John P. 
Rating:
2.0

The staff there are just wonderful. Very Very Helpful. The computer system doesn't work and it takes at least 1/2 to rent anything. They don't sell hitches or boxes. We bought units in an auction and there was so much rat crap inches deep in some units that I would never store anything there. Shawn and Nicole are great employees butt he place is a dump.. Chenango Street is great

Ellen K. 
Rating:
5.0

Customer did not leave a comment.

kate F. 
Rating:
3.0

Do not bill extra for wrong location when drop off was correct.

Bonnie M. 
Rating:
4.0

The young lady was awesome and explained everything.

James S. 
Rating:
5.0

Customer did not leave a comment.

Marc C. 
Rating:
3.0

Gentleman at the counter need to count the number of bags of blankets he gives you I only took 3 got charged for 5

Steve K. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
1.0

This location is not up to U Haul standard and should be shut down. It is also a repocession operation and drugs are openly sold on the street.. Because of the repo operation, my tow vehicle, trailer, and car had to arranged in a curve. Further the trailer was not set up properly according to U Haul procedures. Your operator directed the damage to my car. The trailer equipment was defective and could not properly fasten my car. Further no one apologized or offered the $50 guaranty.

Peter C. 
Rating:
5.0

The general manager provided excellent customer service.

Shalika B. 
Rating:
5.0

Customer did not leave a comment.

Wendy S. 
Rating:
3.0

Customer did not leave a comment.

kevin G. 
Rating:
3.0

Customer did not leave a comment.

Robert P. 
Rating:
2.0

Customer did not leave a comment.

TINA R. 
Rating:
4.0

Customer did not leave a comment.

Bill P. 
Rating:
5.0

Nothing! Very happy,great customer service

Daniel F. 
Rating:
4.0

Customer did not leave a comment.

kevin K. 
Rating:
4.0

Anthony was very accommodating and friendly. He seemed to enjoy doing the work he does. He covered all the details but not in a boring way. He's a great people person.

Mark R. 
Rating:
4.0

Customer did not leave a comment.

Dan B. 
Rating:
4.0

I was charged an additional fee of several dollars for being over the allowed mileage, even though I was actually 8 miles under the allowed mileage per my GPS and Google maps. Not a big deal, but the one minor negative for the moving experience that day.

Gary D. 
Rating:
3.0

have fuel tanks FULL, then they can much more easily be returned at FULL, this trying to figure out how much to put in so it comes up to 3/8 of a tank is nonsense.

ROBERT D. 
Rating:
4.0

Customer did not leave a comment.

KEN P. 
Rating:
3.0

Very helpful and pleasant.

Michelle L. 
Rating:
1.0

I paid for an extra 90 miles for a total of 120. I used a total of 53 miles so I used 20 miles that I paid extra for and they rest (70) miles I don't get my money back it kinda of a all well you lose kinda deal. I got more then I needed just so I don't go over the allowed amount well this will be the last Time I ever use them and I will tell anyone I know not to because this isn't right

AJ C. 
Rating:
5.0

Customer did not leave a comment.

GREGG M. 
Rating:
3.0

very friendly staff and had no issues what so ever and the price was just great.

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

john W. 
Rating:
4.0

Customer did not leave a comment.

LUCILLE F. 
Rating:
3.0

Customer did not leave a comment.

JOSHUA M. 
Rating:
4.0

Customer did not leave a comment.

DAVID W. 
Rating:
3.0

The truck had a VERY BAD front end shake (bounce) that I couldn't see out of the drivers side mirror. Which make it a very unpleasant trip,

DOUG S. 
Rating:
5.0

The general manager (Anthony Hall) was helpful. The pick up and return of the vehicle went smoothly. Vehicle was clean and performed well.

gil D. 
Rating:
4.0

Customer did not leave a comment.

PETE V. 
Rating:
5.0

Wonderful customer service! Both the manager, Anthony, and the customer service representative (I cannot recall her name) were professional and helpful. This shop is new to U-Haul and they have cleaned it ip inside, outside and definitely improved the facility. Give them both a raise!

KRISTA C. 
Rating:
4.0

Customer did not leave a comment.

JOHN M. 
Rating:
3.0

Customer did not leave a comment.

LAWRENCE W. 
Rating:
5.0

Customer did not leave a comment.

Samuel C. 
Rating:
3.0

Customer did not leave a comment.

KAREN G. 
Rating:
4.0

Customer did not leave a comment.

ADDY G. 
Rating:
3.0

Was not able to rent the size truck I reserved. Pick up location was changed last minute.

SHARON J. 
Rating:
5.0

Customer did not leave a comment.

VALERIA N. 
Rating:
5.0

Great management, hard working people

GINA B. 
Rating:
5.0

Customer did not leave a comment.

Barbara G. 
No reviews have been submitted for this location.

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