Customer Reviews for U-Haul Moving & Storage of Germantown

1,688 reviews

19525 Waters Rd   Germantown, MD 20874
(Intersection of Waters Rd and Waterford Hills Blvd)

(240) 751-4529

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(240) 751-4529

19525 Waters Rd
Germantown, MD 20874
(Intersection of Waters Rd and Waterford Hills Blvd)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great experience. No complaints other than the truck was on E when I picked it up.

JASON E. 
Rating:
5.0

This was an off hour drop off. I did however speak with the agent on the following day. She was very helpful ensuring my return was checked in properly and waited until I got a confirmation email that the return was made with no additional charges.

JOHN Z. 
Rating:
5.0

Customer did not leave a comment.

Oscar A. 
Rating:
5.0

Great overall experience. Friendly and knowledgeable staff member. Easy in and out.

Abdullah A. 
Rating:
5.0

The staff there are very professional and willing to help. Julia is very patient with me throughout and solve my problem quick and fair. Very satisfied with the experience. Definitely will come back to do business with you. Thanks. Charles Wang

Charles W. 
Rating:
5.0

Customer did not leave a comment.

BLYDEN S. 
Rating:
5.0

I have not seen yet my final Bill which I think I should have received before this survey?

Larry F. 
Rating:
4.0

Your staff (Carol?) was wonderful! Helped us get ready to roll!

Gerard J. 
Rating:
1.0

Was delayed because of a flat tire but still got charged 2 days

simplice O. 
Rating:
2.0

Door not closing wire miss aline wire not hook up good the wire drop while I'm pulling the trelier got pull buy police because no tail light

Marcelino W. 
Rating:
4.0

Please keep everything the same. From the employees that helped to the condition of the truck, everything was so easy and professional.

Jennifer C. 
Rating:
5.0

Customer did not leave a comment.

Mahdi S. 
Rating:
5.0

Customer did not leave a comment.

Jacobo A. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

Iris C. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
3.0

I had warned the manager about the trailer brakes not working on the equipment that was release to me this time. Not sure why they are still ignoring it, but if I get it again I'll stop using them and go to ryder.

Nabil A. 
Rating:
5.0

No improvement needed. Representative was very nice and courteous! Very helpful!!

Bobby S. 
Rating:
1.0

You did not provide the dollys I had ordered and I was offered no discount.

Stephen W. 
Rating:
5.0

Maybe make sure the vehicles online pictures are updated. I noticed the cargo van I rented had stickers marking previous damage but the online photos seemed outdated and didn't have those marks.

Taciana Y. 
Rating:
2.0

Customer did not leave a comment.

Joseph S. 
Rating:
4.0

Customer did not leave a comment.

Nicholas H. 
Rating:
5.0

Great customer services

Victor G. 
Rating:
4.0

Customer did not leave a comment.

Juan M. 
Rating:
5.0

Enjoyed the auto transport. The brakes worked when I had my car loaded on it and put less strain on my trucks brakes.

Nabil A. 
Rating:
5.0

Customer did not leave a comment.

john E. 
Rating:
5.0

Customer did not leave a comment.

Risa R. 
Rating:
3.0

Customer did not leave a comment.

Elaine H. 
Rating:
5.0

Customer did not leave a comment.

Soren A. 
Rating:
5.0

Customer did not leave a comment.

Alvin O. 
Rating:
5.0

Customer did not leave a comment.

Edwin J. 
Rating:
5.0

Customer did not leave a comment.

Linda C. 
Rating:
5.0

Customer did not leave a comment.

Qinglu L. 
Rating:
4.0

Better pics of trucks damage clean fix little things like the Sun visors my truck I rented had visor taped up and and in the way

Christopher B. 
Rating:
5.0

I like this store because I can leave my car

Victor G. 
Rating:
5.0

My customer service was above great glad there is a new customer service person who was very pleasant, courteous as well as helpful. She was the reason I decided to rent from her site.

Debra P. 
Rating:
5.0

Customer did not leave a comment.

Ehsan M. 
Rating:
5.0

Customer did not leave a comment.

Masresha N. 
Rating:
5.0

Service was excellent.

aylin N. 
Rating:
5.0

Customer did not leave a comment.

Susanne B. 
Rating:
5.0

Customer did not leave a comment.

JEFF K. 
Rating:
5.0

Lower the prices

PAUL G. 
Rating:
5.0

Customer did not leave a comment.

ROBIN W. 
Rating:
5.0

Customer did not leave a comment.

justin R. 
Rating:
4.0

Customer did not leave a comment.

cedric S. 
Rating:
5.0

Customer did not leave a comment.

Shaneka A. 
Rating:
5.0

The agent was WONDERFUL! Helpful, pleasant, and had a great customer centric approach. Couldn't have been better. If you have service awards, she should be first in line.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

GUY B. 
Rating:
5.0

Customer did not leave a comment.

Evelyn P. 
Rating:
5.0

Customer did not leave a comment.

Stephane D.  |  First Impressions 
Rating:
2.0

I reserved my truck and storage at this location and when arriving my storage was given away to someone else days before my reservation without any notice. The store manager Steve Abraham's wasnt trying to honor my reservation and I was stuck with a truck but no storage and the manager wasn't trying to do anything. This discouraged me from coming back to this place knowing that your storage reservation are not solid or confirmed which is what is the point of reserving when it's not even guaranteed. I wish they could work on their update follow up than telling me this at the last minute but anyways just venting off at the managers behavior and how he treated the situation. I need satisfaction for this mishap that Steven has caused which my storage company s across town from my house now due to him not honoring my reservation…

Calvin J. 
Rating:
5.0

Customer did not leave a comment.

Claudia S. 
Rating:
1.0

I returned the truck with fuel right where I took it. Why did you charge me over $26 for fuel? I demand an explanation please!

Umba M. 
Rating:
5.0

OUTSTANDING CUSTOMER SERVICE

Erick G. 
Rating:
5.0

Mantienen un buen servicio

luis D. 
Rating:
4.0

Overall the process was quick, I'm thankful this location was able to accommodate us because prior to coming to germantown we were at the A1 Mailbox location on contour road in Gaithersburg MD. That location had no keys in the lockbox and the store never opened. I'm thankful for Misty from the call center helping us to find your germantown location and working diligently to help us come to a resolution.

Jimmy H. 
Rating:
5.0

Customer did not leave a comment.

Charles P. 
Rating:
5.0

Even though I made an online appointment 20 mins before closing time, they were able to accommodate my rental 5 mins before they closed. All of this was done with a smile. Can't offer any advice, it seems like customer service is at the top of their priorities! Awesome experience!

Nick L. 
Rating:
3.0

Customer did not leave a comment.

Lizbeth R. 
Rating:
5.0

Customer did not leave a comment.

Viviana B. 
Rating:
5.0

Customer did not leave a comment.

Leticia S. 
Rating:
5.0

Keep doing what you are doing

Stephen A. 
Rating:
3.0

Customer did not leave a comment.

Edwin C. 
Rating:
5.0

Staff was extremely friendly and helpful!!!!

Christina P. 
Rating:
5.0

Customer did not leave a comment.

Henry C. 
Rating:
5.0

Customer did not leave a comment.

Xavier M. 
Rating:
5.0

Customer did not leave a comment.

Arthur H. 
Rating:
5.0

N/A. Thank you for the excellent service

Anthony J. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

ALIEUSAIDINA J. 
Rating:
5.0

Previous person left trash in the vehicle. However it was a quick turn around for them to give me the vehicle so I don't blame the staff, which was courteous and helpful.

Michael W. 
Rating:
4.0

Customer Service needs improvement, the associate who helped me was very rude and overall had a very negative attitude.

Corey V. 
Rating:
4.0

Include a sign at the street entrance showing that the U-Haul office is in the very back.

maxxia S. 
Rating:
5.0

Mobile check in was way more complicated that I expected. There are signal issues in the area of this facility so it took me almost 40 minutes to complete the check in. I had to go to the edge of the property to receive a better signal and go back and forth to complete check in. Perhaps install Wi-Fi extenders for better signal. Besides that all was good.

GARFIELD W. 
Rating:
4.0

When I reserved the truck on-line, I also reserved furniture pads. When I picked up the truck, I was told they were out of furniture pads.

Richard A. 
Rating:
5.0

Just let us know if something is not working on the truck sensors...other than that the truck was perfect 👌

Shane M. 
Rating:
5.0

Customer did not leave a comment.

Elvis M. 
Rating:
5.0

Customer did not leave a comment.

Thomas A. 
Rating:
1.0

Customer did not leave a comment.

Levar B. 
Rating:
5.0

The entire U HAUL staff made this a pleasant experience. They were professional and easy to talk with any questions about the trailer that we would be renting. I really liked their attention to our SAFETY and how that would impact our use of the trailer. CHECKED EVERYTNING B 4 WE LEFT

James G. 
Rating:
4.0

Complete paperwork screwup. On Aug 25, 2022 charged $112.81 for 20' box truck used for 8 hours and 46 miles. On September 2, 2022 my debit card was charge $1,261.81 while I was home moving grass. Stay away from this fraudster company.

Jim H. 
Rating:
5.0

Very nice people ..

crystal F. 
Rating:
5.0

Customer did not leave a comment.

Raul Z. 
Rating:
4.0

Customer did not leave a comment.

RONNIE L. 
Rating:
5.0

Customer did not leave a comment.

douglas T. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
5.0

The gas level was not as it was mentioned

Kossi O. 
Rating:
5.0

Customer did not leave a comment.

HYEONHAK L. 
Rating:
1.0

The truck assigned to us was unfit for the road, brake kept auto slamming in the middle of the highway. We submitted our complaints after returning the vehicle and expressed our dissatisfaction in writing. Auto generated response we got assured us that we would get a call from them before being charged. We not only never received the promised call, but also charged essentially without our authorization.

Kibru W. 
Rating:
5.0

The employees were great Zach very professional and Rygha too

Victor P. 
Rating:
5.0

Customer did not leave a comment.

Sandra H. 
Rating:
5.0

Excellent customer service.

marjorie M. 
Rating:
4.0

Customer did not leave a comment.

steve W. 
Rating:
5.0

Customer did not leave a comment.

Dolores H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Neferteri F. 
Rating:
5.0

Customer did not leave a comment.

Boris O. 
Rating:
5.0

Customer did not leave a comment.

ALIEUSAIDINA J. 
Rating:
5.0

There was an issue with the electrical wires for the signaling equipment. But the problem was fixed before we left.

Theresa P. 
Rating:
4.0

Had difficulty locating box to retrieve van key. The young man working at UHaul during that time was very helpful and polite.

Robin B. 
Rating:
5.0

very friendly and professional

Lori R. 
Rating:
4.0

I love it , the servi e is very good

YAO J. 
Rating:
3.0

Customer did not leave a comment.

Luis B. 
Rating:
4.0

Customer did not leave a comment.

Suzanne R.  |  Overall Experience 
Rating:
4.0

I did not feel that this storage facility is secure. ANybody can come in and out anytime and the gates are not secured

Anabelle M.  |  Overall Experience 
Rating:
4.0

Price was right. I was a little disappointed with the way in which we were told that our contracts would not be renewed. No notice. Only a letter giving us a finite amount of time to move our vehicles.

DARYL P.  |  Overall Experience 
Rating:
1.0

Horrible! I was informed on 12/23 that I could no longer park my car where it had been parking for almost a year! The employee said he sent a letter warning me, but sent it to the wrong address!!!! christmas eve and me looking for a new place to park my work car! Worst Bad experience!

Gabriel B.  |  Overall Experience 
Rating:
5.0

Above and beyond. Thank you

Kyon M.  |  Overall Experience 
Rating:
5.0

Very good service I like it thank you

CARLOS M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Holy Ground C.  |  Overall Experience 
Rating:
2.0

I stored my motorhome on the U-haul lot. It was damaged 3 times, twice by other vehicles, once apparently by an individual. It had to be towed after the last incident. The help I got from the general manager and the MCP (marketing company president) in trying to identify the party who caused the damage was insufficient. My email and phone calls were not returned. When I made contact with the general manager, I was given conflicting information about the availability of security camera footage. I was told it was available and being reviewed, shortly before I was told that no camera footage was available. This led to my lack of trust in management. All other staff were very friendly and tried to be helpful.

Donald S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Abel R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dolores H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sara V.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kobena e.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lynnea M.  |  Overall Experience 
Rating:
5.0

GREAT PLACE FOR VEHICLE STORAGE AND FOR STORAGE UNITS, VERY CLEAN AND CONNIVANCE

Lee D.  |  Overall Experience 
Rating:
5.0

Very good Customer service, very fast effective and convenient

Abel R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Prabeen M.  |  First Impressions 
Rating:
5.0

Excellence experience so far.polite, helpful and friendly lady

Serge A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kerry W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah S.  |  First Impressions 
Rating:
5.0

Great service

tom b.  |  Overall Experience 
Rating:
1.0

There was always cars and trailer in the way around my storage unit

Fabian J.  |  Overall Experience 
Rating:
5.0

Thank you Uhaul for everything. Zero complaints. You made our move easy peasy!

Justin R.  |  Overall Experience 
Rating:
3.0

Because the rental units access is open, Not having security access controls makes keeping valuables is not as safe.

Jose W.  |  Overall Experience 
Rating:
5.0

Daniel was the most professional Uhaul employee I’ve ever met and I’ve used Uhaul plenty of times over the years with my Military Moves. He was helpful professional and caring. I appreciate you Uhaul!

Justin R.  |  First Impressions 
Rating:
1.0

Fortunately I used two locks because one was cut off. I was told that this was the first time that happened.

Claude M.  |  Overall Experience 
Rating:
5.0

Great staff and very helpful. I had access to vehicles and storage making life so convenient.

Ossie W.  |  Overall Experience 
Rating:
4.0

The storage wasn’t very organized as there are parked trailers everywhere and office location and bathroom weren’t clear

Ali B.  |  Overall Experience 
Rating:
5.0

Everything was perfect

LFDI L.  |  Overall Experience 
Rating:
5.0

They do an excellent job there. Always on time, on point and very professional.

Roger T.  |  Overall Experience 
No reviews have been submitted for this location.

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