Customer Reviews for U-Haul Moving & Storage of Gilbert

Rating:

5.0

Great personable and friendly customer service. Staff is knowledgeable and provided great advise and recommendations.

Rating:

5.0

The entire staff was extremely helpful and professional.

Rating:

4.0

Cost kept increasing. Other storage companies beat your price for same sized unit

Rating:

5.0

Everything went great and the customer service was top-notch. Thank you for a wonderful experience. FWK

Rating:

5.0

Good job.

Rating:

5.0

Demetrius was so friendly and made the whole renting experience so flawless!! He answered any questions and had great communication!! I would definitely rent from this location again

Rating:

5.0

Amazin crew, thanks for being kind. Just u haul,

Rating:

5.0

The store employee was very engaging and knowledgeable about U-Haul services. His attitude is what any customer would appreciate.

Rating:

2.0

The girl spoke in a very robotic and fake voice with a tone not conducive for customer service. I actually thought she was joking for the first minute she began talking. Then I realized, no this is not a joke. Zero empathy or desire to relate to the customer. Instead she responded each time with a robotic tone about corporate policy as if she’s been programmed to say it. I’ve rented a few uhauls over the past 12 months. This is the first location to require that I provide two emergency contacts that NEED to be physically called and spoken to by uhaul before renting. Absurd! Talk about a poor customer experience and delaying the pickup process… yikes!

Rating:

4.0

Made a reservation on U-Haul app, but couldn’t pick up the truck on the app, it was around 7pm so I had to call the customer service, and they told me I had to go on uhaul website to start the pickup process. In the end i was able to drive the truck away but the process was a little frustrating, why couldn’t I just start the pick up process on the app, and can you remember my id information so I don’t have to take pictures every time I need to rent a U-Haul.

Rating:

5.0

Awesome owners and staff

Rating:

2.0

Lady was outside cleaning and took awhile to come inside. I checked in online but she made me redo the whole thing. Then she needed to talk with my emergency contacts because she will not accept just the cell number. In top of that the truck was very dirty with cat and dog hair! And dirt … so I am not happy at all. U-Haul used to give the trucks clean not filthy dirty .. I am extremely disappointed and I want a refund! I even return the truck with full tank

Rating:

5.0

All the staff, since moving in (Driggers were there originally) have been great! Most recently, Christina was extremely helpful! Kudos to her!!

Rating:

3.0

Train staff not to be rude

Rating:

2.0

The person who set up my account was very helpful. There is a massive problem with the reservation system. I had reserved a 10x10 unit and when I arrived to sign the rental documents, she said that there were none available. I have movers and a truck scheduled and was relying on this unit. I had to size up and pay more because of this issue. Not happy about that.

Rating:

5.0

Demetrius was fantastic.. we were thrilled with the truck and he made the experience perfect.. thanks!

Rating:

5.0

Christina and her husband at U-Haul Moving & Storage of Gilbert in Arizona are so kind and helpful and they truly care about their customers. I could not have asked for a better place to store my belongings. Thank you SO much!

Rating:

4.0

Great on site management . Thorough, informative and all done with a smile !

Rating:

2.0

Your polices are good for U-Haul NOT for your customers. Your staff was NOT helpful when checking out. I would NOT recommend this place to my friends.

Rating:

5.0

We had an issue with my daughter in the hospital the staff was patient understanding, forgiving, kind, compassionate, and took great care of us in a hard time even when I wasn’t very patient or kind myself. Thankyou to all the staff and all their help

Rating:

5.0

Christina was awesome.

Rating:

5.0

Employee was was very friendly and helpful. I was able to get on my way very quickly.

Rating:

2.0

I arrived back at this location to return the equipment at 6:55 PM. Doors were already locked and no employees were present.

Rating:

3.0

Mobile check in and drop of was a glitchy long winded nightmare.. I’ll never do that again and will continue to use to front office staff. That app was atrocious

Rating:

5.0

The attendant was great. Quick and easy. Great service.

Rating:

5.0

Customer service was great and no issues. This is the 2nd time at this location and everything runs so smooth.

Rating:

1.0

It is hard for me to give a perfect 10 rating, as nothing is perfect and there's always room for improvement! This facility works hard, is helpful and runs a tight ship! Truly the best storage experience I’ve used! I am 63 years old and have been a model home stager since the early 90’s, so believe me… I’ve used a number of them!!

Rating:

5.0

Every interaction with actual human employees was excellent. Your app and site are clumsy and poorly designed.

Rating:

5.0

The managers Ben and Christina are fantastic. I would recommend this location to anyone.

Rating:

4.0

Request for two emergency contact number is a hassle. Why not one is good enough as you are making a call to confirm as well.

Rating:

5.0

I feel bad for forgetting her name, but the general manager at this location was a pleasure to work with! She was very friendly and truly seemed happy to help the customers coming to this U-haul. It is so rare nowadays to encounter an employee like her, but it makes the experience so so much better!

Rating:

1.0

They're making a fraudulent claim against me stating that there was an accident to the vehicle that occurred at 12pm yet we had dropped it off at 11:10am before the required time. There is no physical way that the damage they are saying happened was caused by us. I was not emailed a receipt by them either. I got my receipt 4 hours after dropping the vehicle off by chatting with the live support on the u haul website. Not to mention I was disconnected for no reason at the beginning. Then I had to call the number to figure out what was happening and now I have a claim that's under review. The amount of disrespect and blatant lies by this store is disgusting. You should be ashamed of yourselves.

Rating:

5.0

The managers, Ben and Christina were great! They treat me so good. I was homeless & in a shelter when I moved in due to COVID and they treat me with respect. The staff gave me water all the time in the summer cuz they knew I was walking from the bus stop in that heat. None of the staff ever treat me with disrespect because I was homeless, which happens a lot in other places. They were all so nice to me. I’m back on feet and have an apartment in Phoenix and a car. So I’m grateful that all of my belongings were safe and secure all that time. God Bless you all and thank you!

Rating:

5.0

Christina was fantastic - polite, efficient, thorough. Much appreciated!

Rating:

5.0

The Arizona ave location was rude and disrespectful

Rating:

5.0

Demetrius and Christina both were incredibly pleasant and incredibly helpful. I will choose this location over others from now on because of them :)

Rating:

5.0

Excellent service, the managers went above and beyond to assist and make sure everything went smoothly. Staff is very professional, polite and helpful! Would recommend this location and I’m happy that I chose it

Rating:

5.0

Christina is very customer focused and is able to answer any questions one has

Rating:

5.0

All good

Rating:

5.0

Christina is an awesome owner and is always thinking about making the customer experience better. I really appreciate her professionalism and positivity.

Rating:

5.0

Very friendly

Rating:

5.0

Nothing! This is the best location in the Valley!

Rating:

5.0

Thank you for your help will go back later on the future

Rating:

5.0

Efficient, courteous, excellent service on pick up and return for short notice, short term rental. Will definitely use this location again when needed!

Rating:

5.0

I Say The Facility Is Well Kept! I Was Impressed With It. Glad I've Made The Decision And Choice To Relocate My Personal Property From My Current Storage To Your U-Haul Storages. Want To Give The Rep (BEN) Some Kudos For His Great Personality And Assistance. Answered All My Questions In Full. Made Me Feel My Belongings Will Be Safe At Their Facility. Telling Me He And His Wife Reside On The Premises. Thumbs Up!

Rating:

4.0

Prices very high

Rating:

5.0

The double emergency contact seems a little excessive.

Rating:

2.0

Overcharged ( uhaul agent mis-entered mileage (more than actual) which caused an overcharge and then completed the sale PRIOR to me authorizing it( i found the error) . Overcharge could not be adjusted at the store, required intervention by a regional manager, who refunded the incorrect/ insufficient amount( did not refund the incorrect OVER mileage charge , just adjusted the original contract amount.

Rating:

5.0

Far superior to other storage companies I have dealt with

Rating:

2.0

The exit gate is horrible. 25+ swipes to get the gate to open if at all. Had to get new cards multiple times because of this issue. Brought yhis up several times and the issue was never resolved. Too bad. Very nice storage facility otherwise.

Rating:

5.0

Only issue is how much they charge and how if you are out prior to the whole month they don't refund you they keep the money.

Rating:

5.0

Easy to rent the uhal and to return it. Place it super clean and staff was very friendly

Rating:

5.0

It was ridiculous that I needed to have 2 separate people that they can call to verify my identity before I could rent the actual truck. This is intrusive and if I knew this before renting I would not have chosen to rent from this location. I am a 47 year old man, and this is the first time I have ever had something like this happen in my life. Unbelievable that I can rent a vacation home with less intrusiveness than renting a U-Haul truck.

Rating:

5.0

Christina was a great help explaining all of my options

Rating:

5.0

I will come here in the future they were awesome

Rating:

5.0

The van that I rented smelled of cigarettes to the point that it was overwhelming. With that said however, your counter rep Mr. Robinson was amazing. By far the entire experience was excellent due to Robinson. A true consummate professional. If you haven't already, I would employ Robinson to train other employees regarding customer service. His professionalism, patience and common courtesy was outstanding! I'd give a perfect rating if it wasn't for the moble ashtray I had to drive. The rate, ease of paperwork and overall experience was great. Thanks Robinson for the assistance. I hope you get the recognition you absolutely deserve.

Rating:

5.0

Very convenient location and vehicle was in good condition.

Rating:

5.0

Thanks Christina. You were very helpful and professional!!

Rating:

5.0

No improvements - excellent customer service!

Rating:

5.0

The gentlemen in the front was knowledgeable and personable. Great customer service and helped me through the whole process.

Rating:

5.0

Mrs. Smith's was very helpful and knowledgeable. Her customer service is outstanding! She treated each customer with a cheerful demeanor, pofessionalism and a cheerful smile. The Uhaul facility is very neat and clean.

Rating:

5.0

The U - HAUL storage facility was close by and the access hours were great for me and my business. I would highly recommend this location. The office staff were great to work with.

Rating:

5.0

Christina couldn't have been more kind, helpful, and accommodating! This was my very first time with a storage unit and she was extremely helpful and comforting. She made a stressful situation into a bearable and even enjoyable experience. My only frustration was not being able to return the 15' truck that I drove 3,600 miles at the same place as my storage unit, so I had to go to another U-Haul location to return the truck. It would have been nice to be able to return truck to same location as reserved storage location but they said the lot was full. Thanks

Rating:

5.0

Nothing. Couldn’t have gone better.

Rating:

2.0

Christine & Ben are great managers and easy to work with. The facility is clean and well maintained. However Uhaul raised their rates at least once a year. Not a few dollars but like 10 or more. It has become completely unaffordable. I am getting out ASAP

Rating:

4.0

Have rented from this location before. Staff is always friendly and knowledgeable. Equipment has been in good condition as well. TIP: ALL U-Haul trucks/vans should come with back-up cameras as standard equipment.

Rating:

5.0

Our experience far exceeded our expectations. We we going into the rental process thinking it would be another U-Haul rental. Let me see, the experience is one you would never forget. Christina was fantastic during the check in and pick up. Very kind, professional, caring and informative. The gentleman that helped us when dropping off was awesome as well. Again, very kind, polite and professional. Would definitely rent from this location in the future.

Rating:

5.0

Christina Smith and her staff were always friendly and willing to help out with anything we needed help with. We did not deal with her husband but rare and he was always nice and friendly as well.

Rating:

5.0

I'm very happy with my U-Haul experience. Everyone was super helpful, kind and knowledgeable. I highly recommend!!

Rating:

4.0

The staff at this location was super friendly and helpful always.

Rating:

1.0

Our little startup church was one of the original customers to move in to StorageOne over 15 years ago. We loved StorageOne and the owner and we had an excellent relationship for our first few years onsite. Then Uhaul took over and regularly moved the in-residence operators in and out, raised prices over time from $79 month to almost $249 a month while not using new revenues to invest in or upgrade entry doors, streets and gates, or paint, or hallway lighting over many many years. Horrible business model to forceout/overprice/take advantage of legacy founding customers who helped pay for the place while not investing back into the facility and not providing service excellence. I hated to leave but was forced out by people who do not care about their customers, only focused on the bottom line business. My advice to the owner is - (1) hire great people who understand and can implement and maintain focus on the customer experience and (2) upgrade the facility with new lighting and new technologies and (3) level set prices to market comparison and competitors who are invested in numbers 1 and 2 ahead of you.

Rating:

5.0

All U-Haul associates were friendly and professional.

Rating:

5.0

Continue doing what you’re doing. Customer service was amazing, it’s what made my day great.

Rating:

5.0

The van was clean and ready to go. The staff checking me in was outstanding!

Rating:

3.0

The return process was insane . I had to take over 20 pictures . That I didn’t like at all

Rating:

5.0

The gas guage wasn't working properly. I topped off the tank across the street from the location and it wouldn't register as full. I Le the location know via message but I'm kot sure of I was charged for gas

Rating:

5.0

Thank you for being great to work with for moving and storage.

Rating:

5.0

Christina provided 100% perfect customer service. She knows what's she's doing, down to a science, and I wouldn't hesitate to recommend this specific location over any other (for as long as she's working there!) Thank you Christina!

Rating:

5.0

My experience was great. The man who checked in and delivered the truck to me was very friendly, cheerful, and polite, and the young woman who received the truck back from me was equally so. You have good people there. The only thing I did not care for was the truck itself. Too many weird, newfangled things in the new trucks. Absolutely despise the auto stop engine feature in the newer vehicles. Makes me insane. Don’t like the push button start either. The auto bright on the headlights was equally irritating. Still no idea what the little row of red lights up on the dash in front of the wheel is for but it went off one time for whatever reason… My personal truck is a 2001 Chevy. I still have manual windows and automatic lock sensor that I have an option not to use. And I don’t. Maybe I am just getting too old for this unnecessary crap… Anyway, thanks for a great experience, I will definitely come back if I need to!

Rating:

5.0

the couple that runs this location were so sweet and kind, lovely human beings I was very grateful they were so helpful.

Rating:

5.0

Excellent customer service

Rating:

5.0

Christina and Ben are amazing kind and understanding they worked with us to get our stuff moved out of facility after my husbands dad passing they even gave us snacks as we are all diabetic unit was very nice and clean upon move in and facility was all clean on site and in office as well highly recommend this facility

Rating:

3.0

It was not No AC at the track so I drive and Sweats

Rating:

1.0

Staff was very professional place was maintained clean and overall I enjoyed the experience

Rating:

4.0

Define clean. Do we need to run through a car wash?

Rating:

1.0

Don't never anyone rent from UHAUL, they're a bunch of rip offs!!!!

Rating:

5.0

Love the couple at this location !!! Always friendly and professional and remember my name!!! Wish more people were like them😎

Rating:

5.0

christina was awesome to work with

Rating:

5.0

I have stored my items at the Gilbert road in Gilber AZ fot 6 years. the service has been very Good! Darryl Roberson

Rating:

3.0

The girl at the counter was not helpful in getting us a discount because we had to go out of our way to pick up the truck. We went at least 10 miles out of our way which added to the mileage charge. And she was eating a sandwich at the counter. Very unprofessional

Rating:

5.0

Excellent sevice !

Rating:

5.0

The owners are absolutely amazing. Very friendly!

Rating:

5.0

This was a phenomenal experience. Service was excellent, communication was clear and informative and Christina went above and beyond to help us out.

Rating:

3.0

The cost was constantly going up for the unit.

Rating:

5.0

Very welcoming, friendly and helpful!!

Rating:

5.0

Benjamin was extremely professional and had excellent customer service skills. I will definitely be returning.

Rating:

5.0

Had our things there for over 2 years whiled we traveled. Facility and our unit was clean, climate controlled, no dirt or dust,no bugs or critters. Staff great, friendly, very accommodating. Thank you

Rating:

3.0

Paid more in fuel then I needed to. The file gauge needle never moved even after driving almost 50 miles. But I knew I needed to refuel. Turns out I spent 20 in gas that I didn't need to. The needle NEVER moves even after filling it up, so it seems it was broken. I topped off the gas. When 42 miles and paid for 4.3 gallons of gas, that's 10 miles per gallon. Disappointed that I paid way in more gas then necessary beucase the fuel needle didn't move.

Rating:

5.0

n/a

Rating:

4.0

Email me my final receipt. Waiting all evening for it.

Rating:

1.0

I chose this location due to close proximity to my residence. I rented a 15 ft truck to move my daughter from an apartment. It was a hot day 118 to be exact and the air conditioning worked initially but then stopped working. I rented the vehicle for 24 hrs and returned it within 6 1/2 hrs. When I returned the vehicle, I advised the representative there was an issue with the AC. I asked for some sort of compensation in return. The vehicle I rented should have had AC especially in Arizona. He advised I needed to speak to the Manager/owner Christine in the am. I was contacted by Christine who advised me the AC worked fine. I asked her why would I lie. She tested the truck at 90 degrees F not 118. The vehicle obviously needed Freon. It also had approximately 140,000 miles on it. Considering the amount of money I spent to rent the vehicle, you would have thought they would meet me not even halfway, but some sort of reimbursement for renting a truck with no AC. Christine would not consider it and told me I should have contacted roadside assistance. Who has time on a deadline to call for an AC repair/ roadside assistance? You call roadside assistance for a flat tire or engine issues. Not AC. It is the businesses responsibility to provide a full working vehicle. Customer service at this location is like dealing with robots. I would never recommend this location to anyone. Last year I rented a Penske truck for less than what I paid here. Again it was for convenience sake. I will not ever make this mistake again. Big disappointment! I would rate this location zero stars!

Rating:

5.0

Christina rocks! Super patient as I was chaotic with my current move! The fixed and smoothed everything over for me and made the entire process stress-free! She's definitely an asset to this organization!

Rating:

5.0

Clean facility. Staff always helpful.

Rating:

5.0

Friendly staff, easy to contact and communicate with, good attitudes. Definitely would use again if needed.

Rating:

5.0

My experience with U-Haul in Gilbert was absolutely first rate. Storing valuables in summer weather in AZ can be a challenge. The fact that the units were climate controlled and very clean was what drew me to this facility. My belongings stayed safe and protected from heat damage for over two years during the pandemic and record summer heat. Christina Smith always provided expert support and a friendly attitude every time I dealt with her. I have nothing but positive memories of this relationship. Thank you Christina. Bill Sunday Jr.

Rating:

5.0

Christina went well above and beyond to help us get the right unit rented as we had to get our stuff off the truck and to get out of the heat she is awesome and caring and smiled the whole time and was concerned for our needs and the unit is clean and ready for use

Rating:

5.0

You guys were absolutely amazing. The amount of compassion and understanding by all employees was the best part. There were a few times that I fell on hard times and money was next to non existent. The fact that you guys worked with me and understood that life happens was over and above. Thank you so much. I appreciate you guys more than you know!

Rating:

5.0

Very good

Rating:

5.0

Christine, her husband and her staff were amazing. Soooo accommodating in our move and very helpful. They really focus on customer service and we have never experienced a storage facility as good as this u haul was. We would highly recommend this UHaul facility.

Rating:

3.0

May 30: I notified Ben in person that I have moved out of the storage unit, removed my lock, returned the gate key & would like to close my account. Ben said he would send me an email re: account closure after his walkaround to confirm I moved out. Never received email of account closure. June 5: I received an email that payment had not been received for the storage unit and I would be charged a late fee. Assumed Ben had not completed requested actions. I called the office & spoke with Chelsea (?) who fixed the issue once I explained the situation. In the future, check-out should be done upon request to avoid late fees & account charges in error.