Friendly staff. And quick to get my rental and eas on my way. Even though i ordered the wrong trailer they made the switch with no issuesLisa S.
Customer Reviews for U-Haul Moving & Storage of Glassboro
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Julie D.
Very helpful. Respected social distancingAD D. | First Impressions
Customer did not leave a comment.Jon S.
The furniture dolly was trash worthy. None of my equipment was in my vehicle upon pickup. Return was lengthy.Charita W.
Customer did not leave a comment.Amanda D.
Customer did not leave a comment.Ronald S.
Customer did not leave a comment.Viola L.
Great customer service. I came in the last Minute they were about to close and they still let me rent a truck that I very much needed, to pick up a very important item in a timely matter.. thank you so much.Dante P.
Everything was great! Only thing I would recommend for mobile pick up, is a little bit more information on where to find how to get it started once you do the mobile check in. I checked in and it just brought me back to the details of my order with no direction what to do next. I had called the 800 number to help me out and Javier did great! Besides that small little blip, everything was perfect! Thank you so much! :)Danielle T.
Customer did not leave a comment.Mark T.
Customer did not leave a comment.Matthew M.
Customer did not leave a comment.Kevin G.
Customer did not leave a comment.Loretta C.
I booked everything online back in January so I also blame the website. My pickup location changed days before I was supposed to pick the truck up. This changed my plans for the time to meet my friends and start. Also, I would like to add that the original location was closer to my storage facility, so I had a further drive, essentially adding miles to this very unpleasant experience. I had to call a phone number when I arrived because unfortunately I needed to purchase boxes, I was told "I am helping a customer, I will be as soon as I can". I waited over 20 minutes... long story short, more customers arrived, she became "overwhelmed", I honestly do NOT blame her at all for anything. I blame U-HAUL, the reason that I needed, again, to be delayed was because she was trying to hook up a trailer for a customer, who Im pretty sure was dissatisfied also, and something was wrong with your hitch. When she finally arrived, the computer that she needs to run your business, is freezing up and not letting her see things in a timely matter. She hands me a contract for the truck, I immediately see that it claims, I need to return the truck by Thursday at 8am but how can this be? I used your site to book my trip, I needed to pick it up on Monday in New Jersey, load everything into the truck, pack the truck, Monday into Tuesday, sleep (I thought it was a good idea), and than drive 10hrs to West Virginia, have movers come and help me, and return your truck at 5pm Thursday evening. I used your site to secure movers, I booked them for first thing in the morning Thursday, I brought this to your employee's attention but again, her computer would not allow her to make changes, and may I add how many customers were now behind me trying to get their days accomplished. I needed a totally separate order for my boxes. I was charged and extra $100 as a deposit because of it being a debit card after several increases in the final total to rent your truck to begin with. The equipment I ordered to help me and my friends was not on the truck (utility dolly), I was told "Oh, we don't have any of them here" but I was charged for it. Unfortunately, because I have depended on this all going as planned back in January, none of this could be changed or fixed at that moment. Looking back now, I should have walked out and went somewhere else. Everything else went as planned, I was happy and satisfied that I made it safe in a vehicle that I have never driven before, my movers were amazing and than I went to U-HAUL again. The man that greeted me there was rude, the only rude person I have ever met in West Virginia. Took the keys and was getting ready to close the account. As soon as I mentioned the $100 deposit he decided to play dumb, actually said to me "well, I have no idea why you needed a deposit?" With a couple of key stokes he insulting said "oh, it's because you used a debit card", he clicks away on the computer a little more and runs outside. Since I again had a while to waitI, he was very thorough and obviously needed to finish his cigarette, I read a sign that someone took the time to print out but obviously he hasn't had the time to read, that clearly states "there will be a $100 charge to anyone using a debit card or paying cash". He returns and says "well, you are only getting back $29.26, you are late and you went over your miles". The gas gauge was one space over a quarter of a tank when I picked it up and when I returned it, it was a quarter of a tank. He charged me for three gallons of gas, seriously? I was charged $14.00 for coverage, of what? I already paid for every coverage option that I was offered when I picked it up. I was charged $40 for an additional day but I booked online and put 5pm as my return time, again, not sure how I could return it at 8am when the movers weren't getting there until 9am unless I unpacked it myself but then why would I need movers? Hum,.,. I was charged for extra miles, 15 miles, yes... driving from Glassboro, NJ (by the way, was supposed to be Williamstown, NJ), to Winslow, NJ (Storage), back to Williamstown (to sleep), to West Virginia (my home is almost an hour from the closet drop off for the U-HAUL), to Charleston, WV and I went 15 miles over... oh, and treated unsatisfactory the entire time from your company. I will never rent from you again, I will never recommend U-HAUL.Michele S.
I rent a lot of things from you guys and I'll be renting more in months to come I always please with everythingJames V.
Amanda, Thomas and Annette are great. Always ensuring you have what you need and a pleasant experience. I even needed a large storage unit unfortunately it was not available even as the computer stated it was the team reached out to me immediately. Amanda kept my name on file to get back to me if one became available. As for renting the truck. I have rented from this place and returned a few times no hassle no regrets. Not even if your a few minutes late. I appreciated the hassle-free it was less stress on a stressful time of selling. Thank you guys keep up the excellent work.Robbin P.
Customer did not leave a comment.Rick P.
Antonette received my return and was excellent. Thank youMichael L.
Customer did not leave a comment.Christina W. | Overall Experience
Customer did not leave a comment.James C.
Customer did not leave a comment.Julie D. | First Impressions
Customer did not leave a comment.Stephen C.
Uhaul employee was very helpfulDARON O.
Customer did not leave a comment.Christa H.
Customer did not leave a comment.Donna G.
Customer did not leave a comment.Carmen R.
Staff was very helpful and quickly solved any problems we had.Ian K.
Customer did not leave a comment.Mike B. | Overall Experience
The staff was so helpfull best experiences iv had at a uhaulLena D.
some place to sit while waiting or for waiting on paperwork especially for handicap people, I did get a chair after I asked but you allways hate to ask for somethingjean D.
Everything was absolutely fine your employees were very nice employed and politeNancy M.
Customer did not leave a comment.GEORGE T.
Very helpful and friendly. Convenient hours. Good range of supplies for sale and reasonably priced.JANET F. | Overall Experience
You should give a broader range of response in the above questions vs Yes or No, maybe a 1 to 5 option, with comments for low scores. 1.My truck and trailer was not at the location I contracted it at. 2. My contents did not fit in the unit I reserved after I was told the unit would be large enough, had to rent an additional unit. $$ 3.The staff at all location were accommodating and friendly.Daniel B. | First Impressions
Personnel were helpful and knew their job, this made for a good experience.edward P.
Customer did not leave a comment.shakeria w. | First Impressions
Close to my business and Amanda is an excellent manager. She is always there to help.Joseph B. | Overall Experience
Charge for gas fuel was added to account , but we filled it above the amount that was used. Not good customer service for that alone. All other things were fine. Please remove extra $10.00 gas charge.John K.
Customer did not leave a comment.Margaret T.
The manager Amanda and her co-worker Tom went out of there way to help us in this very stressful move.Mark D.
Customer did not leave a comment.Ashley B.
Customer did not leave a comment.Matthew K.
Used Uhaul mobile app to reserved 20' truck At a location 1 mile for home. Pickup time needed was 8:30 am. Morning of pickup I was texted that the pickup location had been change to a location 6 miles from home. When I arrived at new pickup location it was not open it opened at 9:00 am I attempted to use the mobile checkout but the app was not working. Due to other customers and only one person handling check in I didn't get on the road and back at jobsite until 10:00 am. I had labor waiting for over an hour for me to arrive. I have been using UHaul for the past ten years and this was the worst service I have experienced I will be looking into alternatives for further needs.Thomas R.
Vary pleasent staff and vary helpful. And very well managed.Annette H.
There was a discrepancy in the amount of gas in the tank but when I pointed it out there was an adjustment made pretty quickly.Ronald L.
Customer did not leave a comment.ANDREW B.
I have been dealing with UHaul of Glassboro for over a year. They have always been extremely helpful and polite. The facilities are always clean and the recent improvements in the climate controlled building have made it much easier to move items in and out.Keitha F.
Customer did not leave a comment.John A. | Overall Experience
Customer did not leave a comment.Donald B. | First Impressions
It was very pleasant renting from u-haul My only complaints are mileag on contract was about 12 miles off Also the hand truck in back seal was broken & i was charged for The hand truck $7 other than that it was a great experience. Service rep was highly efficient. Would strongly recommend u-haul & would rent again. Thanks guysJohn G.
Customer did not leave a comment.Garry M. | Overall Experience
Give the customer the option to drop off the trailer at a close destination site instead of having to return to rental site. When I asked if that was possible, I was told it was not, and it had to be brought back.Thomas D.
Overall it was good. However the truck was very old and it needs a little more maintenanceAbdulaziz A.
Another great experience at U-Haul in Glassboro, NJ! Excellent service - friendly and helpful.Brendan P.
Continue to treat the customer with respect and stay professional.Thank you Masso's.Kevin A.
The staff at U-Haul Moving and Storage in Glassboro, NJ were very helpful and friendly. The van was very clean and everything worked great. I would definitely rent from them again in the future.Brendan P.
The staff was vary helpful and pleasant the manager was vary politeannette h. | Overall Experience
Customer did not leave a comment.CHARLES L.
Bless Amanda Bradford. This place (Uhaul of Glassboro) has gotten so much better since she took over as Manager. Keep up the great work.Kenneth g. | Overall Experience
Customer did not leave a comment.Princesse M. | First Impressions
Customer did not leave a comment.Armando V. | First Impressions
HOWEVER, THE CUSTOMER SERVICE REP NEED MORE MORE TRAINING. THEY ARE NOT FRIENDLY, JUST APPEAR TO BE WORKING FROM HOME TO COLLECT A PAY CHECK, OVER BOOK RESERVATIONS, RUDE, PROVIDE INCORRECT PHONE #'S FOR OFFICE AND RENTING PLACES, VERY VERY VERY BAD BAD SERVICE!!!Bonnie N. | Overall Experience
Customer did not leave a comment.DAVID M. | Overall Experience
Customer did not leave a comment.gabe p. | Overall Experience
Ryan, the person who helped us, was awesome! He really made the truck rental experience as pleasant as possible. He was professional, kind, and responsive to all questions. He deserves to be recognized for his exceptional problem-solving and customer service skills. Thank you, Ryan, for being a knowledgeable and kind person!!Cristin M.
I had to wait a 1/2 an hour on Saturday to return the trailer. Once I returned the trailer, the equipment return wasn't logged and I got a call on Monday morning looking for the trailer as if I hadn't returned it.Yevgeny G.
This rental was great. We were able to drop off with just taking pictures.Charles K.
Customer did not leave a comment.Amanda B.
Customer did not leave a comment.DAVID S.
Customer did not leave a comment.Troy D.
Customer did not leave a comment.Joshua N.
Customer did not leave a comment.Anthony I.
Customer did not leave a comment.Renee C. | Overall Experience
Customer did not leave a comment.JOE D. | Overall Experience
Customer did not leave a comment.Edward M.
Customer did not leave a comment.David W.
More staffing on weekendsNianor A.
Customer did not leave a comment.Joseph A.
I can't think of any improvements needed at the moment. The gentleman was very kind. I had a lot of questions because I had never used a moving vehicle before. He took time to thorough explain everything.Tony W.
Friendly staff!Christopher S.
Customer did not leave a comment.Traci S.
The people were very patient and kind.Pamela J.
Nothing but problems here with no help !!!Lawrence B.
Customer did not leave a comment.John B.
Customer did not leave a comment.David S.
Don't do Mobil drop off. It's Bs. The location verification won't work forcing you to drop it off without closing out on the app and than charge you $22.James T.
Customer did not leave a comment.DAVID M. | First Impressions
Customer did not leave a comment.Robert T.
super nice! would deal with them anytime!Robert P.
Customer did not leave a comment.James R.
Continue to have employee Like Amanda And Hailee. Thank you.Masso's M.
Customer did not leave a comment.Garry M. | First Impressions
I had to wait for a previous customer to come to the office on the morning of my reservation to provide me the key for my truck rental. I was told by staff there is no drop box because drug addicts steal your UHAUL vehicles. When I was done with the truck, I had to miss some of my work time the next day to return the key in person to the staff in the office. You need a drop box. I was also worried because I was told that a heroin addict died in one truck that was stolen and another thief used a stolen UHAUL truck to rob a bank. Made me wonder if the truck was even cleaned during COVID, and upon touching the steering wheel it was sticky and dirty. The only good thing about this rental experience was the cost and the truck itself, despite being dirty.Mark L.
No drop box, so when our movers ran over on time we couldn't easily return the truck. When we did return the truck in the evening so that we could let the app know that we had done so (still having to race back at 9am the next morning to return the key), we were met with several police officers with flood lights, asking why we were there. Talk about adding drama to an already stressful moving day! Next time I will make sure the location I select has after hours (after 5pm!) drop off.Hany H.
Did online check out which the agreement said I could....couldn't return key via lock box. Hand written sign saying no lock box. Had to come back and wait in in line. I should get credit for a $20 INCONVENIENCE FEEðŸ˜¡Karen B.
Customer did not leave a comment.Belinda R.
Customer did not leave a comment.Bryan P.
One employee was not wearing her mast over her nose according to NJ State law and that was upsetting considering my family's COVID high risk situation. Very unprofessional.Daniel S.
Customer did not leave a comment.Shelley E.
clean vehicle. no hasstle serviceVincent M.
Customer did not leave a comment.Staci G.
You were honest and helpful throughout a difficult situationSteven L.
No improvement needed. Customer service was extremely helpfulJudith S.
Customer did not leave a comment.Charles B.
Proceed was easy and staff was excellent. Thanks for the great service.DAVID S.
Great and friendly staff keep up the good workValeria W.
continue to hire manager Like Amanda,who's very professional and caring.also your employee Haley is a perfect fit there.Thank you.Angelo M.
Customer did not leave a comment.Preston H.
Customer did not leave a comment.Caron L.
Giving Uhaul customer service ***** 5 stars , Your employee Amanda was very helpful thanks againClaude M.
They need more than one person in the office, especially early in the morningBarry H.
everyone was helpful and friendly.Pamela m. | Overall Experience
All went well. Quick & easy turn in. Done in less than 10 minutes that being second on line. Staff was excellent , friendly & professional.Joseph C.
Everything was good. The only Very frustrating thing was the wait time on the phone to speak to anyone if you have questions or problems!! Its an average @ 15-20 minutes on hold before you can speak to someone!!Karen P.
Customer did not leave a comment.Albert P.
I was made to wait outside and use mobile check in against my choice because of mask â€œrequirements.â€ I am a conscientious objector to the infallibility of medical science and choose to protect my personal immune system in a manner of MY choice. After reading through the â€œsafe passageâ€ assurances made by this company, I am VERY disappointed that I was discriminated against. If masks work, then the people wearing them are protected. My choice is for me and me alone. I Know this company has enough backing to stand up for individual consumer rights.Lisa H.
Customer did not leave a comment.Angelo M.
Customer did not leave a comment.Jonathan S.
I don't recommending picking up before or after hours the app is terrible not easy to work and the service is spotty therejill M.
Unhappy that I was told to be there at 8 to pick up only to have to sit for an hour until they open.Stephen K.
Customer did not leave a comment.Edgar V.
Customer did not leave a comment.Deborah C. | Overall Experience
Cody the manager is not a nice person to deal with nor does he take care of ice during winter time. My sister and I both had storage units there long time 5 plus years not break in pricing. 2 years ago my sister fell on ice hitting her head several times on car before slammed into pavement. When confronted Cody would not pay Dr bills because she didn't call police so there was no record of it. When we called corporate and they called Cody the tapes were missing. So our word against his! My sister deteriorated over the next few months and passed away and I blame this manager Cody for her death. I hope he sleeps well at night! Karma is on our side.JAMES J. | Overall Experience
Your to employees that day were wonderful and helpful I would love to see the more often thereNellie B. | First Impressions
Customer did not leave a comment.Steven A. | First Impressions
Customer did not leave a comment.John M. | Overall Experience
Customer did not leave a comment.sam s. | Overall Experience
I rented my unit and 3 weeks later get a notice that my rent was going up when I was leaving reserved a truck when I get there to pickup the man talked to was rude and said I had to drive to a different place to pickup truck then drive back to empty unit never againJOAN F. | Overall Experience
Everything was goodRobert M. | Overall Experience
Customer did not leave a comment.TIM D. | Overall Experience
Customer did not leave a comment.Jonique W. | First Impressions
Customer did not leave a comment.Gary A. | First Impressions
Office was very understanding about my situation and helped me out a lot. I will be referring this place to friends and family.MATHHEW M. | Overall Experience
Customer service, location 100 percent perfect, thank you.gabe p. | First Impressions
Great experienceJesus M. | First Impressions
When the elevator broke I was still required to pay even though I had moved and needed my belongings out. I don't know how a facility can have a elevator and it's not working for 3 monthsMarie J. | Overall Experience
Staff is unfriendlyTinuke A. | Overall Experience
Very cleanRasajee C. | First Impressions
Very great place staff very friendly and helpfulRobert H. | Overall Experience
Nice peoplebertrand k. | First Impressions
Again thanks to the girl who worked at the vineland branch who came with her dad she helped in a major way for the guy at the desk don't know his name maybe derrick but she helped out big time thanks!John R. | Overall Experience
Great customer service and the girl from the vineland branch don't know her title manager or whatever forget her name but she came in with her dad an really helped me special thanks to her especially!John R. | First Impressions
Gave my reserved truck away charged me for a dolley that was never on there and blankets I didn't use I had in town but charged for something way overcharged on my mileage bad experience overcharged!!John R. | First Impressions
Above and beyond helpfulJames C. | Overall Experience
Very friendly and helpful great peopleRobert H. | First Impressions
the rental unit was dirty and the employee taking care of me did not know the zip code the facility she was working atStephanie S. | First Impressions
I was very happy with the unit and the service providedPAUL B. | Overall Experience
The front office agent was very professional and courteous. The office was understaffed with one agent on a busy Saturday. There are no key cards or remotes available to enter the storage unit gate.Vanessa W. | First Impressions
Elavator was broke for a long time in the climate controlled units other than that everything was great.Annette B. | Overall Experience
The one and only elevator was broken. When I asked when it would be fixed, there was no timeline. Not convenient for a woman 7 months pregnant. No offer to rectify the situation (discount/help/etc).Christopher M. | Overall Experience
Facility was well kept, on site staff were kind and professional, I would utilize their services again if needed.ROCHELLE B. | Overall Experience
I was happy with my experienceMelody L. | Overall Experience
Staff was excellent especially Amanda &codyJay L. | Overall Experience
Unnecessary issues with billing could have been resolved prior to billing me with late fees if someone had contacted me first. Late fees were eventually removed. Happened twice.DIANE T. | Overall Experience
Always very helpful with any questions or concerns I may have had. Friendly staff. Thank you!Caroline A. | Overall Experience
Staff was awesome and helpful great jobshadisha s. | Overall Experience
Were very pleased with the overall service that we had over the years.DENNIS AND LUANN C. | Overall Experience
Excellent, helpful, and courteous staff; the best!Gerald V. | Overall Experience
Was very pleased with my unit and the staff, thank you for your services.Wanda r. | Overall Experience
I understand the need to have an additional fee for after hours access but with most second shift jobs that was my only available time to go there.Ryan K. | Overall Experience
This facility is well maintained.Stephen T. | Reservation
I have no commentslinda b. | Overall Experience
Didn't have a useful cart to load my things in on the first day. Ended up getting one that works.Reggie T. | Overall Experience
The Manager was extremely professional and very pleasant throughout the entire rental process.Charles K. | Reservation
There are no perfect business in the entire world. you cannot please everyone. With that stated. The staff (Amanda) at @137 S Delsea Drive works very hard to accommodates my needs for storage.POLITO L. | Overall Experience
very helpful staff. and pleasant. way above avg . 2 nicest people i have met in a long time.alan s. | Reservation
Thank you, it was a good experience.Elizabeth S. | Overall Experience
This U-Haul storage facility is ideally located, and always well-maintained, with friendly and helpful staff. The rental vehicles for moving are outstanding (and affordable)!BARBRA G. | Overall Experience
Indoor unit ok outside unit I rented a few years ago. Stepped on a dead rat. Lost my sofa,fans and many dept. 26 Christmas items plus many many more items. Why was the rat hate placed inside unit?BARBARA A. | Overall Experience
Inside the place was disgusting. They had vermin invading the units and when told about it said they couldn't help.Margaret B. | Overall Experience
Very thorough and prompt serviceBruce B. | Reservation
You lost our storage unit reservation for a 10/15/8 unit. Had no units available other than a 10/20/8 that had a elevator shaft built in it that takes up almost half the unit, but was still full priceDavid G. | Reservation
I hade issues with the first cart that was available for customer use only had 3 wheels. the sign said there should be two there was only one cart.Veronica b. | Overall Experience
They noticed my unit didn't have a lock on it and called me. We had moved our stuff out and the office was closed st the time that is why we were not able to notify anyone.Kelly T. | Overall Experience
thank youManuela G. | Overall Experience
Cassie was very very helpful with getting my account setup Thanks Cassielord p. | Overall Experience
Staff was rudest ever!!Douglas D. | Overall Experience
What makes this Storage experience an excellent one is the staff ! Well run , extremely friendly and very personable people. Cody the Manager made me feel very welcome.Chris F. | Overall Experience
Close to my home, no issues entering or exiting and nice clean unit.jospeh b. | Overall Experience
Good place very helpful personnel.MIGUEL C. | Overall Experience
Very good service..bilal c. | Overall Experience
The hours were probably the only thing that was average. They messed up our payments constantly (so much that I lost count), there was no elevator for the first month we were there. Blood was found...christa k. | Overall Experience
The location manager, Cody, and his team were always friendly and very helpful.William M. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We sell hundreds of products to make moving easier!
We have the largest selection in the industry!