Customer Reviews for U-Haul Moving & Storage of Glendora
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

70 reviews

1301 E Rte 66   Glendora, CA 91740
(W Of Lone Hl)

(626) 914-4545

Location Hours

Always Open On Your Smartphone

Services at this Location:

Contact Us

(626) 914-4545

1301 E Rte 66
Glendora, CA 91740
(W Of Lone Hl)

Services at this Location:

Location Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

New to U-Haul storage, was surprised that no one was on-site to help during business hours. The U-Haul App did not make clear how to obtain "access card" or "lock". Only after my Son pressed a button on keypad did a person answer saying that we had to go to a different location to actually get access. This was not at all clear on signage and was Very Stressful and added delay to our efforts. This needs to be fixed Thank You. :)

Lloyd D.  |  Overall Experience 
Rating:
5.0

My review is based on whether or not I get a refund. I was charged for September but cleared it out before September started.

Gwendolyn W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rose C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

REBBECA J.  |  First Impressions 
Rating:
1.0

Very Confusing. Made Reservation but no one told me had to go to different location to get unit # and gate card. Tried the online App, but that was of no help. Thankfully a person I was with saw an "intercom button" and a "real person" answered telling us what to do. Should have been on a sign, but wasn't. 800 # kept routing me to a different person with total 30 minute delay which did not have time for.

Lloyd D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Melissa A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

AMY A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica C.  |  Overall Experience 
Rating:
2.0

All my storage for several years was just clean and boxed as it was when it got loaded up. Great job on what you do with quality service.

elaine b.  |  Overall Experience 
Rating:
4.0

Not great there is no on-site help at the Glendora facility. In addition, the elevators at the Glendora facility were not great. They might need to be refreshed.

Anthony K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Melissa A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jaquay H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

bill c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tremaine R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica S.  |  Overall Experience 
Rating:
5.0

I know U-Haul did a lot of security up dates, but did not secure the internal walls of each unit. Allowing theft to happen. Insurance would not of reimbursed the loss of family possessions and financial belongings. A sad experience to go through.

BRAD R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joan B.  |  Overall Experience 
Rating:
1.0

Staff was rude and dismissive. Thoughtless and lack compassion. No matter what walk of life you come from everyone is dignant of respect until they aren’t…it would be wise to remember that!

Olga K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan W.  |  Online Move In 
Rating:
5.0

Very busy place, but those men who work there are responsible and helpful. They get the job done. i overheard phone calls with lots of people with multiple complex needs but they follow the protocols and are friendly.

Lisa B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRIAN H.  |  Overall Experience 
Rating:
5.0

Jeremy the office manager in Covina and his staff We're extremely helpful!! They walked me through the process .I lost my card and they hooked me up right away.Billing was accurate. They found me the perfect size and location for my storage unit.Perfect experience!!! Thank you Ron

RONALD C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Uvaldo M.  |  Overall Experience 
Rating:
5.0

Great secure storage facility. I would use this again when needed.

ROBERT BRENT S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Daniel C.  |  First Impressions 
Rating:
5.0

I love it ❣️

Michelle F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tamara B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heather S.  |  Online Move In 
Rating:
5.0

Elder was quite helpful

RANDIE M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

EMIL D.  |  Overall Experience 
Rating:
1.0

I could NOT be more unhappy with my time with your company. I fully intend to take your company to court. I will be suing u-haul and one of your managers due to the fact that your MANAGEMENT evicted me because I had my SERVICE ANIMAL on the premises with me. Not only that, after he was told that she was my service animal, he demanded to see her service animal papers, demanded to know what my disability is, insisted she be wearing a "service animal" vest, and patronized me when I told him he was absolutely outside of his rights. He was so obviously unaware of the laws he was breaking, instead he kept informing me that because u-haul is a "private" company, he was able to say and do whatever he wanted. Unfortunately, his ignorance is no excuse for his disgusting behavior. I am apalled and I couldn't be more dissatisfied with your services. I actually loved u-haul and their storage facility, because I was able to come at any hour, day or night (which said manager so eagerly informed me, I did NOT have, despite the fact that my key card allowed me access at all hours the entire time I was a customer at the facility. The ONLY saving grace this experience has, was Justin (the custodian) that I met the day I was made to leave. He was the kindest, most helpful, and very knowledgeable. He assisted me in any way he could, and he did so with the best intentions. He, in my opinion, should be the manager, since he possesses the customer service qualities necessary to accomplish the job that the existing management staff does not. I will NEVER use u-haul or any of their services again, but I hope Justin finds a better job where he is more appreciated, where I would be happy to be a patron of.

kasey b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yvonne G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kenneth W.  |  First Impressions 
Rating:
1.0

Your on line system does not work. no one at your company can help. I received late payments for your inadequate system and its failures.

Wayne E. F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Belinda A.  |  Overall Experience 
Rating:
5.0

There was no office or staff at my faculty on rat 66 Glendora.

Anita J S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stacey E.  |  Online Move In 
Rating:
3.0

The location was easy to find and even being there late at night it still felt safe. The 24/7 access was awesome. Now for my negatives: I was on the 3rd floor- climate controlled. It was anything but. I made several complaints about it being evening time and over 95° on the 3rd floor. Made it extremely hard to move things around and it was cooler outside then in the storage. I was told every time, a work order had already been submitted but nothing was fixed. I even lost some of my items in storage due to the heat. Next I had auto pay set up but kept being charged a late fee and when I called 3 times asking why I was told it was a computer error. That was a huge inconvenience having to call every month to fix that which never was. The elevator sounds like it was going to break every time I got on. It really freaked me out. I also wished the lightning in the storage was better, I had to bring a flashlight every time to see inside the storage. People parking their vehicles multiple nights in a row and parked sideways made it hard to move stuff in and out as well. My experience wasn't completely horrible but definitely have things that could be improved.

CATHERINE p.  |  Overall Experience 
Rating:
5.0

This was by far the best experience I had. Back in March I had to move my daughter out of her college dorm as the school was shutting down due to COVID. The staff was great, the storage unit was safe and clean. I had zero issues and highly recommend!

MARCOS M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HASSIE LEE P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nick g.  |  Overall Experience 
Rating:
5.0

Glorious staff wonderful experience thank you beloved! M Judah

MIKAEL J.  |  Overall Experience 
Rating:
5.0

Very helpful, general manager was the best

Nicole H.  |  First Impressions 
Rating:
2.0

I was never given a card for entry, we were never told it was not 24 hours, never told no dog, no toilet paper in restroom, Vickie was the only one always nice.

Kathy I.  |  Overall Experience 
Rating:
5.0

Extremely efficient service outstanding general manager property interior carts exterior security etc. and all staff! Thank you U-Haul family!

MIKAEL J.  |  First Impressions 
Rating:
4.0

Not applicable.

Ernesto D.  |  Overall Experience 
Rating:
5.0

Ynthia at UHaul should be a manager, way above the cal for duty, she is great.

Kathy I.  |  First Impressions 
Rating:
4.0

This policy of not being able to cancel the contract without being at the office in person is ridiculous. It's a money grab, designed to make it hard to cancel. You should be ashamed.

DAVID S.  |  Overall Experience 
Rating:
1.0

My first month there, my unit was flooded. The rest of the time there were people living in the units and halls, doing shady things. It was very unsafe there and no staff. I moved my things elsewhere

Monique C.  |  Overall Experience 
Rating:
3.0

Not enough dollies

andre p.  |  First Impressions 
Rating:
5.0

Units were very clean and plenty of carts available. Also easy access into facility.

Steve M.  |  First Impressions 
Rating:
5.0

Love how quick and easy it was too reserve a storage room online. Thank you!

Maria S.  |  First Impressions 
Rating:
4.0

It was nice and very convenient when Vicky was at the Glendora location.

Maria E.  |  Overall Experience 
Rating:
4.0

This was one of two storage units we had. We were able to reduce the content of the 2nd floor unit so it would fit in the ground floor unit and thus provide us with easier access.

PETER W. S.  |  Overall Experience 
Rating:
5.0

I am very happy with the service I received from the GM Vicky. Thank you Vicky for making a hard day become a good one. Thank you again

Romelia V.  |  Reservation 
Rating:
2.0

Canceling service was difficult. Hold times were long. The people on the phone were very rude. We were canceling but will use storage again, just not from uhaul.

kyle f.  |  Overall Experience 
Rating:
5.0

U-Haul of Glendora get 10 of 10. EZ set up, reasonable quote, instant move-in option, accurate info, nice, clean & fully automated, self service facility. AND its accessible 24/7! 5-stars no doubt!

ben s.  |  Reservation 
Rating:
5.0

Vickie and the entire staff were the very Best!!!! A++++

PETER B.  |  Overall Experience 
Rating:
5.0

Good

KEVIN F.  |  Overall Experience 
Rating:
5.0

All staffs are very friendly and good service. Thanks

Anna k.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

NANCY K. 
Rating:
3.0

Customer did not leave a comment.

JEREMY N. 
Rating:
4.0

Customer did not leave a comment.

kim L. 
Rating:
5.0

Customer did not leave a comment.

ALLISON T. 
Rating:
5.0

The managers Tim and Donna were great. Love this location. They make you feel like family not just another number.

CHRISTINE C. 
Rating:
5.0

Great Managers, helpful friendly and made everything so easy. Been renting with u-haul for years and never dealt with such a great team, you could use more like them.

CHRISTINE C. 
Rating:
4.0

Customer did not leave a comment.

Tere V. 
Rating:
5.0

Helpful management

SUMIT S. 
Rating:
3.0

Customer did not leave a comment.

No reviews have been submitted for this location.

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