Customer Reviews for U-Haul Moving & Storage of Golden

1,663 reviews

15500 W Colfax Ave   Golden, CO 80401

(303) 279-9696

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(303) 279-9696

15500 W Colfax Ave
Golden, CO 80401

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

I love this location. Very friendly staff even at 7 am. I love the idea of pulling up and they unhook your trailer and you're ready to go very quick and efficient! And my running lights weren't working on the trailer when I got back and the guy even checked my car to see if it was getting power or not. Highly recommend!

Patrick N. 
Rating:
5.0

Cargo Van was great!

ANDREA L. 
Rating:
5.0

Customer did not leave a comment.

Merritte I. 
Rating:
5.0

The check in app is not compatible with my phone and location so I could not use it to check in my trailer after hours. There should be a back up to add pictures of the checked in equipment. Or a keypad at each location that you can send a code to enter to prove you are there.

Brian D. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

HERBERT O. 
Rating:
4.0

I needed a car transport, and they brought the truck and trailer around with no loading instruction whatsoever. I loaded the vehicle myself, figured out the tire straps, and wasn't aware that there were tiedown chains, so they were never used. The move was a success, but more direction should have been given.

Robert L. 
Rating:
5.0

I would like to strongly recommend that U-Haul have at least one or two rental vans with AWD or 4WD, plus snow tires for the winter and mountain conditions. Rear wheel drive and all-season tires do not cut in snowy conditions and present a hazard to customers.

John M. 
Rating:
4.0

Some of the personnel were not as top shelf as at our pickup location. However, this location was much busier. They were efficient but not quite as friendly and helpful.

joseph L. 
Rating:
4.0

Process was quick and easy. The staff was well trained and efficient.

LEON B. 
Rating:
5.0

Customer did not leave a comment.

Kurt W. 
Rating:
5.0

We've already been raving about the whole experience to our friends. Wendall was personable, courteous, and efficient. 5 star

Cynthia A. 
Rating:
5.0

Friendly, pleasant staff.

Erika H. 
Rating:
3.0

You would think for over $500 you could throw in a few moving blankets.

Keith K. 
Rating:
5.0

Customer did not leave a comment.

ANNE M. 
Rating:
5.0

Customer did not leave a comment.

Shannon W. 
Rating:
5.0

Very well-run location. I'll drive past other U-Haul locations to do business here. Thanks again

David N. 
Rating:
4.0

I reserved pick up at a different location. This one was 10 miles further away.

John G. 
Rating:
5.0

Customer did not leave a comment.

Lisa K. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

Lana A. 
Rating:
5.0

Customer did not leave a comment.

Thomas P. 
Rating:
4.0

Customer did not leave a comment.

DAVID R. 
Rating:
4.0

Customer did not leave a comment.

CHRIS H. 
Rating:
5.0

Customer did not leave a comment.

Daniel F. 
Rating:
5.0

I showed up with no reservation and Andy was wonderful. Let me rent a just returned trailer that was still hooked up when I arrived and it ended up being perfect for our needs. Big thanks to Andy and u haul for helping reduce the stress of a very stressful move. Thanks.

MarkCharles M. 
Rating:
5.0

Nothing. We needed a truck to haul junk metal to recycling. We rented a truck for about an hour and got our job done. It was so easy!

Ross D. 
Rating:
5.0

Customer did not leave a comment.

Barry W. 
Rating:
5.0

The staff and customer service at this location is outstanding! Danielle goes 150% to provide the best customer experience. I rent there often for good reason!

Lana A. 
Rating:
5.0

Customer did not leave a comment.

Kari W. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
5.0

Customer did not leave a comment.

Donald K. 
Rating:
5.0

Guy was a pro-fast, courteous, efficient. Awesome.

JAMES W. 
Rating:
5.0

Provide staff member Ms. Danellia with a substantial Christmas bonus! . Knowledgeable, helpful assistance with both pickup & return of the trailer. .. Hey HR department: Top tier employees are hard to find. .. Pay employees what's right... In the metro Denver area ... the preferred rental location is U-Haul Hwy 40 Golden, Colorado "The 6' x12' trailer towed like a baby carriage" Cheers, the Schneider's

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Stephanie H. 
Rating:
5.0

The manager was super helpful!

WILLIAM T. 
Rating:
5.0

Very easy and quick; the app works well to book etc. Danielle was very helpful

Niul B. 
Rating:
5.0

Randy did an excellent and timely hitch install. He left my car clean and even covered the drivers seat with plastic while driving my car.

Deborah C. 
Rating:
5.0

They were wonderful and very helpful with getting my mobile reservation completed! Always been very friendly and helpful going beyond my expectations. THANKS!!!!!!!!

Richard W. 
Rating:
5.0

Customer did not leave a comment.

Herb C. 
Rating:
5.0

Mnothing

Ralph D. 
Rating:
5.0

Customer did not leave a comment.

Christen B. 
Rating:
4.0

The guy working confronted me about having moving blankets that were “property of u haul.” These blankets had literally been in my garage for 10 years and probably inherited from a parent. Why he would make such an unnecessary accusation as if somehow I was a thief really pissed me off.

Jonathan B. 
Rating:
5.0

Customer did not leave a comment.

Michael E. 
Rating:
2.0

I explained to the owner the problems I had with the rental truck and he offered no solution and no explanation. The vehicle was the worst riding vehicle I've ever been in. And, this was for 1750 miles. This was supposed to be a smooth riding truck. Ha!

Daniel F. 
Rating:
5.0

Customer did not leave a comment.

Dennis C. 
Rating:
5.0

Super helpful and great customer service.

Maura M. 
Rating:
5.0

Customer did not leave a comment.

Kathleen H. 
Rating:
5.0

None

JANICE S. 
Rating:
5.0

Great service! Great equipment. I never received my final invoice/ bill?

Dan M. 
Rating:
5.0

I have rented trailers a number of times this Golden Colorado location. All of the employees are always very helpful and knowledgeable. I am especially fond of Danielle (I'm not sure I'm spelling her name correctly). She always remembers my name, where I live, and what cars I use to pull your equipment. What a great experience it is to see her each time I go in to the Golden CO location. Keep up the excellent work! And Thanks Again!!

MARK O. 
Rating:
5.0

Customer did not leave a comment.

Matthew T. 
Rating:
5.0

Excellent customer service.

Ozelle K. 
Rating:
1.0

When we 1st showed up they just kind of ignored us

James S. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

In a world of crappy customer service, you guys do great!

Dana L. 
Rating:
5.0

Customer did not leave a comment.

Cheryl L. 
Rating:
5.0

Very prompt and professional. Everything I ordered was ready and the pick-up was easy

Dave P. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
4.0

Our attendant was helpful but not overly friendly. If I had not had previous experience with hitches I would have been lost. She got us in and out fairly quickly and our cargo box was on the older side and the rear lights were too dim and sluggish. Overall, not a bad site for your moving needs.

Joseph A. 
Rating:
5.0

Customer did not leave a comment.

Karen P. 
Rating:
3.0

Customer did not leave a comment.

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Just want to say Sam at this location was professional, super courteous and very helpful. I had a bad experience at this shop years ago. This one was top notch. Thank you.

Jason S. 
Rating:
5.0

Customer did not leave a comment.

Roland B. 
Rating:
5.0

it was very easy set reserved truck by phone pick up truck went very easy would use golden again

nick D. 
Rating:
5.0

Reasonably priced convenient and great customer service. What's not to like? Thank you colfax UHaul!

Caroline F. 
Rating:
5.0

Customer did not leave a comment.

Stewart T. 
Rating:
5.0

I made a reservation at this location. 48 hours before pickup, I was sent to another location (very frustrating). When I arrived at the reassigned location, it did not open until 10:00 am. My reservation was for 9:30. Sending me to a different location and then not having that location even be open is terrible customer service. When I called UHaul I was reassigned to my original reservation location (who had multiple trucks available). Andrew at the Golden location was excellent. He understood my frustration and remedied all issues. Were it not for Andrew, I would choose another truck/trailer rental company for all of my future needs. Because of Andrew's attention to detail and warm demeanor, I will give UHaul another try.

Scott C. 
Rating:
5.0

Customer did not leave a comment.

Lennis C. 
Rating:
5.0

Thanks everything was perfect !!!

CALVIN R. 
Rating:
5.0

Customer did not leave a comment.

Cory F. 
Rating:
5.0

Keep your excellent, helpful, and professional staff!

Joseph E. 
Rating:
5.0

Be sure the wind shield is clean.

Jeff B. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Roland K. 
Rating:
5.0

Service was great, took only a few minutes in and out.

Jim W. 
Rating:
3.0

When I went to pickup a truck for rental on 9/9/2022, the young man in the office was rude. Also, i was confused why I had to take photos of damage to the truck and upload those photos before I was allowed to even drive it? Why is this not one of the employee jobs to do? However, the employees who took care of checking the truck back in on 9/10/2022 were very nice and polite. The truck I got was very old with lots of body damage and got terrible mileage!

christina M. 
Rating:
5.0

Customer did not leave a comment.

Dennis P. 
Rating:
5.0

My truck had play in the steering wheel, making it tough to drive straight. Very nerve-wracking.

Jimmy M. 
Rating:
2.0

The person working at the checkout desk Angered many of the customers in-line by asking them to provide an additional telephone number which they said they were required to call before being able to complete the rental. They made the customers use their own cell phones to take pictures of their drivers licenses to upload instead of doing it for the customer. Some the the senior customers were annoyed at the lack of customer service and the lack of empathy when the customer service associate was not flexible regarding the policy.

Sean K. 
Rating:
1.0

I was very frustrated with the Truck Share 24/7 experience. Both the application and web based user interface refused to let me upload the necessary photos and I spent over an hour trying to complete this process. As a result of these challenges with the drop off process charges were added to my account that should be removed and I am quite unhappy with this experience. I would definitely not recommend this rental process.

Jesse B. 
Rating:
5.0

Customer did not leave a comment.

Edward James S. 
Rating:
4.0

Customer did not leave a comment.

rhonda P. 
Rating:
5.0

Professional and excellent customer service.

robert T. 
Rating:
4.0

Customer did not leave a comment.

scot H. 
Rating:
5.0

Customer did not leave a comment.

Chris C. 
Rating:
5.0

Customer did not leave a comment.

Dan B. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

Adriana G. 
Rating:
5.0

Customer did not leave a comment.

Fernando H. 
Rating:
2.0

Your software system was breaking down and it was affecting everyone in line and stressing out your employees. Spend a little money to get an actual internet connection and modern POS so people will consider ever using you again.

Alex D. 
Rating:
5.0

Customer did not leave a comment.

Ramona B. 
Rating:
5.0

Customer did not leave a comment.

Lloyd S. 
Rating:
3.0

Remove the speed governor from the truck. It is extremely dangerous when trying to pass large trucks on freeways with 80 mph speed limits. I got stuck in truck's blind spots on multiple occasions.

Jon Y. 
Rating:
5.0

Customer did not leave a comment.

Haeley O. 
Rating:
5.0

Customer did not leave a comment.

Murphy M. 
Rating:
3.0

Customer did not leave a comment.

Brent M. 
Rating:
4.0

U-Haul employee connected the trailer to my vehicle, then checked the lights to verify function and indicated everything worked. I later discovered (during the middle of a long road trip) the left turn signal indication wasn't working. Before taking the trailer I checked my vehicle wiring to make sure it was working properly and checked again after I was finished using the trailer. Vehicle side wiring was correct and working properly, which meant I was allowed to take a trailer with non functional turn signal indicator. I trusted the U-Haul employee to give me working equipment, when I should have verified the lighting operation myself before taking the trailer. They had more than one trailer of the same size on the lot, and should have given me one that had working lighting.

John N. 
Rating:
5.0

Very pleased with the overall experience. Moved my Girlfriend from NJ. To CO . Nothing was broken or damaged in the move. Highly recommend the U Box

mark b.  |  Overall Experience 
Rating:
5.0

Fantastic service

CURTIS Y.  |  Overall Experience 
Rating:
5.0

Best Uhaul experience yet

Brett R.  |  Overall Experience 
Rating:
4.0

Everything was great.

Robert K.  |  Overall Experience 
Rating:
5.0

The main guy Ed was really helpful. Turns out U Haul Moving Help does not do UBox delivery to my final destination in Avon. Ed hooked me up w/ a local guy willing to deliver. AAA+++ all the way.

Edwin L.  |  Overall Experience 
Rating:
5.0

U-Haul provided me with well organized, efficient professional service @ a very reasonable cost. Website reservation system is well designed and easy to use.

THOMAS L.  |  Overall Experience 
Rating:
4.0

none

Mark C.  |  Overall Experience 
Rating:
4.0

Nydia was great! Very helpful, calm, clear, and professional.

Dustin F.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top