Customer Reviews for U-Haul Moving & Storage of Golden

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Golden

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Richard K. on

Rating:

Customer did not leave a comment.

Timothy B. on

Rating:

Customer did not leave a comment.

John R. on

Rating:

I rented a 26 foot truck from the Broomfield location. Less than 12 hours before my pick up time I get an email to contact uhaul. I am told the truck wasn't available and i had travel 20 additional miles to get the truck. Ridiculous. I objected. The Uhaul representative said I would receive a $50 credit which I NEVER received. What is the most important part of moving - dependability. Your company is not. And the truck cab smelled like stale smoke. Disgusting. For my move I spent almost $700 on Uhaul boxes (service was excellent) , rented 3 trucks (employees at Broomfield and Golden were excellent) and due to poor management that doesn't care about customers I had to pay for an extra 40 mikles plus fuel plus heartburn.

Thomas D. on

Rating:

Danielle was awesome and I would totally recommend her and this location to a friend or family member

Holly P. on

Rating:

Customer did not leave a comment.

Benjamin M. on

Rating:

Customer did not leave a comment.

Vincent R. on

Rating:

Customer did not leave a comment.

Marco D. on

Rating:

Amazing staff - so helpful and knowledgeable. Grateful

Anne I. on

Rating:

The store had no moving blanket for rent. It would have been nice to be able to know stock was unavailable during making a reservation.

Steven C. on

Rating:

Friendly and helpful employees

Matthew M. on

Rating:

Customer did not leave a comment.

Kevin K. on

Rating:

Customer did not leave a comment.

Nancy S. on

Rating:

After 2 failed attempts with confirmed reservations with Enterprise, we walked across the street and got a cargo van without a reservation. It was awesome. The service was great and with a smile. More expensive than Enterprise was going to be, but I guess that comes with the better service. Thank you U-Haul.

Martha D. on

Rating:

Good

Wayne K. on

Rating:

Give them snow removal Great customer service

Olivia C. on

Rating:

Customer did not leave a comment.

Katherine C. on

Rating:

You need to provide chains or trucks with better tires if we are going to take it to somewhere like Idaho Springs in the winter. Got stuck three times. Staff was wonderful, Lady at check in told me to upgrade to a 15 foot truck for better traction - that was helpful. I-7-0 was closed for several hours and I returned it late because of that closure( I called to inform them) they charged me for only the 24 hours. Great service. Nice people. Ice in return station was extremely dangerous for walking or driving on. I will rent again from you all.

Katherine B. on

Rating:

Make sure dolly & blankets are in the truck.

James S. on

Rating:

Friendly helpful people helped me out today.

Mike B. on

Rating:

Nothing-everything was done to my satisfaction

Robert P. on

Rating:

The staff at the Colfax location were fantastic! The level of service and attention to detail are such a high level for this team.

Andrew L. on

Rating:

After a bit of a rough start we picked up the truck, it was clean and smelled clean. The staff were friendly and helpful.

Bridget S. on

Rating:

Truck smelled of stale cigarettes

Maria H. on

Rating:

Customer did not leave a comment.

Michael S. on

Rating:

Everyone we dealt with was friendly and professional. It was great to do business at this location. Anytime I need to rent in the future, I’ll be using this location.

Andreas G. on

Rating:

Everything was outstanding, especially the customer service!!

Andrew S. on

Rating:

Girl who checked us back in was great!

Nickie B. on

Rating:

I will never rent Uhaul again. I’m had a confirmation to pick up a truck at 1 location at a specific time. When I got there they couldn’t find my reservation. 10 minutes later I got a confirmation text to go to another location we added 50 miles to my trip. We attempted to contact someone about being compensated for our trouble. 45 minutes on the phone and speaking to 6 different people, all that was offered was the $50 guarantee refund.

Donald J. on

Rating:

Customer did not leave a comment.

teddy P. on

Rating:

Well to start, to make sure they make more money, you can't just rent an in town rental for more than 24 hrs because they think their truck is not maximizing profits. Our company has been renting from this location for at least last 12 years and never had a problem. Made me change rental to one way and cost me $80 more. They are kind of rude about it and I rented it online but they make you change it with an attitude. Lot more Uhauls in Denver. So long!

Ronald D. on

Rating:

When we arrived the windshield was covered with thick ice. The front desk clerk had to scrap the windshield with an ice scrapper from her car. I think the truck should have been ready when we arrived.

Michael D. on

Rating:

Customer did not leave a comment.

Yunus S. on

Rating:

Car glass is was Ice and takes me 40 minutes to open it! Gas was less than half. I did return the truck at 12 in time and I did added 8 gallons gas. They still charge me extra 7 gallons gas and cleaning fee for clean truck!!! I called them and they cancel the gas and cleaning fee basically they was trying to charge me extra $80 for nothing.. side note usually I don’t check my invoice from uhaul but I feel it! Btw I told them I’m gonna pick up the truck around 9:30pm And truck was fully blocked with other equipments and trucks.. takes me 20 mins to go out from the lot. Of course after 40 mins I try to be clean the windows from ice!

jerry F. on

Rating:

Was all very good. Service and equipment.

Daniel S. on

Rating:

Everything was great. The staff was friendly and efficient in helping customers, the truck worked well, and returning the equipment with the mobile app was pretty simple.

Elizabeth B. on

Rating:

Customer did not leave a comment.

Thomas S W. on

Rating:

Customer did not leave a comment.

Heidemarie m B. on

Rating:

Customer did not leave a comment.

mark b. on

Rating:

Very pleased with the overall experience. Moved my Girlfriend from NJ. To CO . Nothing was broken or damaged in the move. Highly recommend the U Box

CURTIS Y. on

Rating:

Fantastic service

Brett R. on

Rating:

Best Uhaul experience yet

Robert K. on

Rating:

Everything was great.

Edwin L. on

Rating:

The main guy Ed was really helpful. Turns out U Haul Moving Help does not do UBox delivery to my final destination in Avon. Ed hooked me up w/ a local guy willing to deliver. AAA+++ all the way.

Thomas L. on

Rating:

U-Haul provided me with well organized, efficient professional service @ a very reasonable cost. Website reservation system is well designed and easy to use.

Mark C. on

Rating:

none

Dustin F. on

Rating:

Nydia was great! Very helpful, calm, clear, and professional.