Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great costumer service from Francia and Roberto at the 144th and Grand Concourse location. Thank you for everything.
JOSE A
Rating:
5.0
I didn't see anything that needed improving. Everyone was friendly and courteous.
BLANCA L
Rating:
5.0
Customer did not leave a comment.
Steven H
|
Online Move In
Rating:
5.0
All employees that I dealt with were very professional and helpful with securing and unloading the trailer. The storage facility that I rented was very clean and easily accessible. I will definitely use again and recommend to friends.
D Watson
Sherry W
|
Overall Experience
Rating:
5.0
The girl who checked me out was great! She reassured me when expressing being nervous to drive the vehicle & explained everything to me in great detail. I purchased a bundle of boxes & they were nice to bring them to the truck I rented. The drop off was very easy too. Overall great experience & will be coming again when I need to rent again!
KARINA N
Rating:
4.0
Customer did not leave a comment.
WILLIAM P
Rating:
5.0
Karina is the best always exceeding my expectations
Francisco V
Rating:
5.0
Customer did not leave a comment.
NITESH N
Rating:
5.0
Customer did not leave a comment.
SCOTT M
Rating:
3.0
Get the gas reading accurately. They put the gas at full in the contrbut it was at half. Unfortunately I did not take a picture
ELMO L
Rating:
5.0
Customer did not leave a comment.
Robert U
Rating:
4.0
Finding the drop box for keys was an adventure, but, otherwise, everything was perfect! Even got credited for over-filling the gas!
EVA D
Rating:
5.0
Customer did not leave a comment.
ANGEL F
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER D
Rating:
5.0
Very, very friendly, knowledgeable, courteous and professional staff.
The folks who operate this U-Haul location are the ones who make this location a stellar experience.
I would not hesitate to recommend and/or refer friends and family.
Thank you.
Gregory M
Rating:
5.0
When you return a truck your service agent needs to verify with you the condition of the van your agents don’t want to get out of there chair but want to charge you a gas fee even when there is gas on the tank at the correct level stop trying to pad the bill this place is a money grab
JAIME I
Rating:
4.0
Customer did not leave a comment.
Deric R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
NESTOR R
|
Overall Experience
Rating:
5.0
solamente mantener en optimas condiciones el equipo
EDGAR A
Rating:
5.0
Customer did not leave a comment.
MARY L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DEAN G
Rating:
5.0
Customer did not leave a comment.
MARY L
Rating:
2.0
Waited 20 minutes in the lobby and no one there. A male and female employee eventually came out from the back- who knows what they were doing but did not give a great impression. Then it took the girl “Nat” another 30 minutes to figure out my reservation (that was already pre booked) she sent me to a truck that was blocked in by another truck and the guy sent me back in to have her change out the truck or move it. Then another employee came in talking about how she brought sandwiches for everyone. The male team member talked about how the girl he referred to as “Nat” had already brought him some. Just not a very professional setting, they seemed very disorganized and more concerned on their personal lives than the business or the customers in the building.
JONELLE L
Rating:
5.0
I have rented trucks and equipment from this location and number of times. Efficient, courteous, couldn't ask for better service. Thanks to all the employees at this location.
CHRISTOPHER E
Rating:
5.0
Fast and helpful service, good experience, will choose this location again.
CHRISTOPHER M
Rating:
5.0
Helpful staff
ROBERT M
Rating:
5.0
The worker was quick and efficient with helping us rent a furniture dolly. I 100% recommend this location.
MAXINE M
Rating:
5.0
Great customer service support and professional...
STUART H
Rating:
5.0
Customer did not leave a comment.
MANUEL H
Rating:
5.0
Customer did not leave a comment.
Monica C
Rating:
5.0
Staff was courteous and kind. The location had the vehicle I needed, returning customer, and when I need a rental vehicle again I'll return. Five stars.
ROBERT B
Rating:
5.0
Customer did not leave a comment.
Sharika Y
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Heather G
Rating:
5.0
They jumped out of the building as as I pulled up, told me where to take the trailer then closed my contract out IMMEDIATELY, unlike my last U haul rental.
MICHAEL C
Rating:
5.0
Customer did not leave a comment.
Keli S
Rating:
2.0
Train your employees correctly I was charged $100 security deposit and when I return the trailer back, they refuse to give me the hundred dollars and they only gave me $45 back from my rental after they stated that I get my full hundred
TANYA T
Rating:
5.0
Customer did not leave a comment.
ELBA A
Rating:
5.0
Been awhile since I had to rent equipment. Numerous changes are visible. Never seen so much equipment on the lot. Wow !
STEPHEN S
Rating:
4.0
Customer did not leave a comment.
LUZ D
Rating:
3.0
Went to pick up my truck and it was blocked by another vehicle and location was closed so we had to call and got the truck swapped. Then the second truck was in a tight location as well. We started later than we wanted was harder to move due to the bigger truck.
Diana G
Rating:
4.0
Great experience with the staff. The lighting was not very good.
Derrick J
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
CRYSTAL T
Rating:
5.0
The staff is AMAZING!
DERRICK J
Rating:
5.0
-
ANGEL G
Rating:
4.0
I was very happy with the service i received. Most businesses today are short of staff but that’s business in America these days. Thank you for the time you could give.
GERALD S
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER C
Rating:
5.0
Great location. The staff was very helpful. The parking lot is very small but everything else was great.
GENE T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KENNETH S
Rating:
5.0
Customer did not leave a comment.
ALDO V
Rating:
5.0
Customer did not leave a comment.
ELIANA R
Rating:
4.0
The truck was not in good condition. It drove very rough and took a long time to kick into gear. I have always had better trucks.
VIRGINIA R
Rating:
5.0
Daniel was professional and made drop off quick and easy.
JUAN V
Rating:
4.0
ALL the staff here are friendly and helpful. Great customer service!
COREY H
Rating:
5.0
Customer did not leave a comment.
SUHEILLY C
Rating:
4.0
Customer did not leave a comment.
CLIFF M
Rating:
5.0
Customer did not leave a comment.
VICTOR B
Rating:
5.0
Customer did not leave a comment.
DARRIN L
Rating:
5.0
Gracias
jose f
|
Overall Experience
Rating:
5.0
Karla was absolutely amazing her attention to customer service was exceptional. She addressed my concerns promptly and efficiently, without any hesitation. Prior to my return, Natalia was also very attentive and made sure to assist me with my rental. And I can’t forget to mention how helpful Daniel was as well. I truly appreciate everything you all did for me!
ZULEIKA Z
Rating:
5.0
Everybody was really nice they took care of us
SALVADOR R
Rating:
5.0
Good service
RICARDO G
Rating:
5.0
Very nice people! They were helpful. Not busy at all! Easy to drive up and load trailer!
LISA F
Rating:
5.0
Customer did not leave a comment.
Nathan L
Rating:
5.0
Customer did not leave a comment.
KIM H
Rating:
5.0
Customer did not leave a comment.
DWAYNE J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BRET M
Rating:
5.0
Make sure employee checks in trucks once customer has returned the vehicle. I got a call next day, when the vehicle was returned within the 5 hours rental time.
MARIA C
Rating:
1.0
When I went to pick up my truck, they did not have one ready at that location after I waited for 2 hours. I then had to drive to another location to pick up a truck and wasted over 2 hours of time. I should not be charged extra.
Anthony S
Rating:
5.0
No comments
EDWARD F
Rating:
3.0
The trailer lights were not properly checked. The guy only checked the hazard lights, which means that the parking lights were not on or working. I realize this at night time and I had to drive all night with the hazard lights on and then when I called the location where I picked it up. I talked to the same guy on the phone who said it wasn’t him who checked the lights.
GARY O
Rating:
5.0
Customer did not leave a comment.
Tinesha M
Rating:
1.0
I’m disappointed because I rented the truck at one location, and when I got there, it wasn’t available. They sent me to another location even farther away, and the moving dolly I had also reserved was not inside the truck.
Marcia R
Rating:
5.0
We had a mechanical issue which delayed our trip. Was horrible experience all around but customer service was excellent. U-Haul should not charge me the extra miles since it was not driven out of the way. Plus I had to spend a lot more
In fuel to fill up the truck vs driving a 10’ truck and it cost more to rent.
STEPHEN S
Rating:
5.0
Nothing. Everything is great!
CHRISTOPHER S
Rating:
5.0
EXCELLENT CUSTOMER SERVICE I ALWAYS GO TO THIS ONE
ORLANDO T
Rating:
5.0
Just saying how well the 2 men were at getting the vehicles checked in and helping us picking up. They were slammed busy and they were working hard for everyone. It’s was 107 degrees that day and a line of people waiting however these 2 guys were getting it done. Very impressed. I will be back. I remember Moses but not the Gentleman that helped me hook up my trailer. They were both awesome!!!
OLIN Y
Rating:
5.0
Customer did not leave a comment.
LOIS L
Rating:
5.0
Great experience
GARY P
Rating:
5.0
Nothing at all
LUKE B
Rating:
5.0
Customer did not leave a comment.
BRIAN T
Rating:
5.0
Customer did not leave a comment.
WAYNE H
Rating:
5.0
Customer did not leave a comment.
MANUEL M
Rating:
5.0
I can't say enough how much I like this location and the staff here. They go out of their way to be respectful and helpful to the customer - understanding the difference between novice and expert trailer tower. I particularly appreciate that U-Haul takes ownership of securely placing the trailer on the hitch and reviewing taillights.
Brett R
Rating:
5.0
Customer did not leave a comment.
RICARDO G
Rating:
5.0
I was overcharged $16 when the contract that I have says to return the equipment by 7 PM and I returning by 2 PM in the afternoon.
WILLIAM A
Rating:
5.0
Excellent agents.
JUAN H
Rating:
5.0
Michael did great job in assisting me. Great service from him
Brian A
Rating:
5.0
Customer did not leave a comment.
MORRIS S
Rating:
3.0
Be available to greet and assist potential and active customers upon their arrival.
VERONICA W
Rating:
5.0
Need better location and more people to work the place is just a yard not an actual office nor store
Delia G
Rating:
5.0
Customer did not leave a comment.
TYLER H
Rating:
5.0
Customer did not leave a comment.
JUAN S
Rating:
5.0
Customer did not leave a comment.
Gene O
|
Overall Experience
Rating:
5.0
Wasn't a lot of employee coverage when I turned the trailer in (11 am ish) but the young lady at the counter was helpful and disconnected the trailer promptly. I thought everything went very well. Appreciate the new tires on the trailer. Worked great.
JOHN B
Rating:
5.0
Customer did not leave a comment.
CARLOS V
Rating:
5.0
Customer did not leave a comment.
Leslie W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHAWANDA M
|
Overall Experience
Rating:
4.0
Only one person available for everything. Ended up doing the self checkout via the app after getting tired of waiting.
JAIME D
Rating:
5.0
Nada están trabajando muy bien
EDWIN P
Rating:
5.0
Great team excellent service and the manager is doing above and beyond to help best location by far
HECTOR V
Rating:
5.0
Everyone made it easy. Thank you
MARY H
Rating:
5.0
Customer did not leave a comment.
Jazmine D
Rating:
5.0
Everyone was excellent, just keep up with the good work.
FERNANDO P
Rating:
2.0
No one answer the phone lines, when I was trying to call yesterday morning to advise I was going to be 1 hour late to drop trailer due to a traffic accident that was having the Interstate 528 shutdown completely...instead of dropping it at 10:45am as I was supposed to, I did at 12:15pm...advice the person who did my check in about it being late and no one answering the phones...and she said OK, and that invoice will be emailed...to my surprise they charged me for 2 days instead of 1.day.
CARLOS R
Rating:
5.0
There was long , wood nails on the strap EXACTLY where the tires go over, and of course punctured a tire. The absolute worse place to put wood nails. Fix it!
PAUL M
Rating:
5.0
Excellent services and great customer service
DAVID V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DAVID C
Rating:
5.0
Customer did not leave a comment.
Myrta E
Rating:
4.0
Staff was friendly and very helpful.
JASON C
Rating:
4.0
Customer did not leave a comment.
Yuesney H
|
Overall Experience
Rating:
5.0
Excelente servicio y autos en perfectas condiciones
jorge s
Rating:
1.0
Turned in my trailer 48 hours ago and they still haven’t checked it back in. I’m about to be charged for an overdue rental tomorrow, even though I returned it days ago.
JARED E
Rating:
5.0
Customer did not leave a comment.
Leslie W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
OLUWAMAYOKUN A
Rating:
5.0
Customer did not leave a comment.
OLUWAMAYOKUN A
Rating:
4.0
The chauffeur door needs a new lock and the pull down window thing is keeps detaching. Thank you.
ILIA L
Rating:
5.0
Good
Rafael C
|
Overall Experience
Rating:
5.0
Super nice people
ISMAEL S
|
Overall Experience
Rating:
1.0
Had a bad experience and wouldn't wish it for anyone dealing with Uhaul.
Diansky R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JOSE T
|
First Impressions
Rating:
5.0
Wonderful Staff! Favian V. Was absolutely amazing!!!! And the owner! Awesome!
CARRIE H
|
First Impressions
Rating:
3.0
Our unit was regularly blocked by uhaul trailers, making it difficult to access the unit when we needed to. If that space is needed more for parking, then the unit shouldn't even be rented out.
JUAN G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DONALD G
|
Overall Experience
Rating:
5.0
Great service and friendly
GARY F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CARMEN L
|
Overall Experience
Rating:
5.0
Excelent
GIL M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dalon F
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Merquiades A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Steven D
|
Online Move In
Rating:
3.0
Todo el personal muy amable y servicial, los horarios muy bien un poco disgustada con el precio para ser espacios sin A/C cuando he pagado menos por eso, pero por lo demás todo bien!! Gracias por su servicio!!
Mynerva G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
evelyn g
|
Overall Experience
Rating:
5.0
Thank you
KELVIN B
|
First Impressions
Rating:
5.0
Renting from this storage is like a good family relationship!
Terry R
|
Overall Experience
Rating:
5.0
Todos los servicios que me brindaron estuvieron estupendamente bien,los empleados me ayudaron en lo que necesitaba muy atentos y respetuosos. Gracias a todos por su gran servicio.
evelyn g
|
First Impressions
Rating:
3.0
Doors need replacing to roll up and down
Terry R
|
Overall Experience
Rating:
5.0
Keep it up
Syed H
|
Overall Experience
Rating:
5.0
Loved the experience every was smooth no issues
JESS M
|
First Impressions
Rating:
5.0
Good people
Rainer a
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anthony M
|
Overall Experience
Rating:
5.0
Good people
Rainer a
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lauren F
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
RAFAEL M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Scott T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Deanna B
|
Overall Experience
Rating:
5.0
The customer service is excellent at all times. This is my main choice location always. Keep up the good work
nilda r
|
Overall Experience
Rating:
4.0
When having problems with website and locations available, a quick call to location always got everything back on track without delay. Great customer service at this location. Thanks.
Christopher E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeannette M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Donna C
|
Overall Experience
Rating:
4.0
Nedds More Ac inside , especially when you go on second floor units
Flor B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ALEXIS M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Justin M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lenny L
|
Overall Experience
Rating:
5.0
From someone who moved from NY to FL?… it was just what I needed while I found my own place. Thank you
Emilie R
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Nytheria P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Donna C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
dean b
|
Overall Experience
Rating:
5.0
Thank you randy for great service 👍
IBRAHIM M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nettie L
|
Overall Experience
Rating:
5.0
Your fee are to high ,in the last two years, your storage fee were very high, for the quality of the storage, you need to upgrade your unit if you are over charging customers..
Brelenda T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANTHONY B
|
First Impressions
Rating:
5.0
Great service for over 2 years. If o ever need this service again I know where to go
Pudele J
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
christopher B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
NESTOR R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Deliz S
|
Online Move In
Rating:
5.0
This location is the best!!!!
TRACY H
|
Overall Experience
Rating:
5.0
If ever again I would be to move back to Orlando that will be my place to use for moving again 🙂👍
David R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nicaury R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jomyra M
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Erick K
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Erick K
|
Overall Experience
Rating:
5.0
If I need to I would choose uhaul again thank you dianna
Dianna B
|
Overall Experience
Rating:
5.0
Great Customer Service.
PETER C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARK M
|
Overall Experience
Rating:
5.0
While I am sad to have to go, life is going well for me and it’s time to spread my wings. Your location and staff were always amazing and I appreciate it. Thank you all for being you!!
abilio b
|
Overall Experience
Rating:
4.0
Service has been pretty good. My unit does have an issue with the ceiling. I advised the workers and he said they advised me they would have it looked at,
Diann B
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
ALADDIN S
|
First Impressions
Rating:
5.0
Very good Customer Service.
PETER C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ramses M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ALEXIS M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
George H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Angie R
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Maria R
|
Overall Experience
Rating:
5.0
Keep up the good work.
David R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Frank M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tamika H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Maricel D
|
Overall Experience
Rating:
5.0
Giovanni was very professional and courteous
FAROOK M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Antoinette M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gordon G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RICHARD C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
lourdes G
|
Overall Experience
Rating:
4.0
Everything went smooth and all the staff were very polite and helpful. 👍🏽
Kenia R
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
David S
|
Overall Experience
Rating:
4.0
Security gate was often out of order and left open. We understand there was a work order in but for the past few months, the gate has been open 24 hours.
Dennis B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Myrtis T
|
Overall Experience
Rating:
5.0
Very friendly service staff and easy to use services.
Gregory G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gawin G
|
First Impressions
Rating:
5.0
At this location great. Just some locations like S Orange St orlando fl that ruins the reputation of the company.
Christian G
|
Overall Experience
Rating:
5.0
It wa very efficient
Israel R
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Myrtis T
|
Online Move In
Rating:
5.0
Easy, fast, and a lot of space
Steven V
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jayana G
|
Overall Experience
Rating:
4.0
Office at location was extremely friendly and provided great service.
RICARDO R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jamiesue J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Haydee C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Aisha B
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Carmen C
|
Overall Experience
Rating:
4.0
At current this location has had road construction going on for the last 2 years. This make road access a little difficult. I know that is not the facilities fault.
Harry L
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Miredel C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Wayne F
|
Overall Experience
Rating:
5.0
They were very professional, friendly and helpful he store was clean the storage was clean .. you need more climate control storage.
Maria h
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Maria R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOSE S
|
Overall Experience
Rating:
5.0
Todo estuvo muy muy bien y me trataron súper bien 100 por ciento recomendado
Braulio I
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sharika Y
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
MARY D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Angie R
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Madeline O
|
Overall Experience
Rating:
5.0
When I called the UHaul 800 number to get a different store facility because my original reservation was completely messed up I was told by the representative that I was getting a 10x10x10 Environmentally controlled storage room. We we arrived at the Goldenrod location it was a 10x10x6 which does not accommodate a King size mattress so I had to use a secondary storage facility. I am giving the facility an excellent rating but UHaul and my move get a poor rating at best.
Scott H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TEAIRA G
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
PEDROANTONIO P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
KATHY M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
yahaira s
|
Overall Experience
Rating:
5.0
I have, in the past couple weeks, had way more experience working with storage solutions than I want to contemplate. But, U-Haul has been exemplary both in terms of storage and truck rental.
Karina W
|
Online Move In
Rating:
5.0
They were amazing
Tabatha N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ASHLEY K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
abilio b
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Bianca D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TAMMY D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ASHLEY K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Yvette B
|
Overall Experience
Rating:
5.0
always friendly and very helpful!
Bryan M
|
First Impressions
Rating:
5.0
Good 👍❤️👍👍❤️👍👍❤️👍
Jorge D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PEDROANTONIO P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tiffani C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Reinaldo G
|
First Impressions
Rating:
5.0
One thing am not sure if there is any lighting in the unit for when it start to get dark while am in the unit. thank you.
Maria R
|
First Impressions
Rating:
5.0
Richard and his staff was absolutely amazing but especially Richard! Awesome manager!!!!!!!
Lynette R
|
Overall Experience
Rating:
5.0
We moved down in June, had problems back home with Uhaul and absolutely no problems with this one! Amazing staff, very friendly and helpful.
Amber A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kenneth M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Deneene G
|
First Impressions
Rating:
3.0
I was supposed to get a free month rent and they still charged me the month.
Mileslie G
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Alston P
|
Overall Experience
Rating:
5.0
Regular storage was clean, convenient but a bit overpriced.
Staff s friendly and helpful.
Irene P
|
Overall Experience
Rating:
4.0
Thank u so much wonderful service
ALICIA C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jovel W
|
Overall Experience
Rating:
5.0
I have never had a complaint and the manager was very professional and helpful during the pandemic time. Thank you
Maribel A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James R
|
Overall Experience
Rating:
5.0
El manager muy atento con los clientes y servicial
Luis P
|
Overall Experience
Rating:
4.0
quick and friendly
Seccionie D
|
First Impressions
Rating:
4.0
I thought storage would be bigger b/c it says 1-2 bedroom luckily for me I didn’t have furniture
MAQUITA C
|
Online Move In
Rating:
5.0
Todo Super bien y el trató y servicio bueno ya q es mi tercera vez q usó el servicio de store Super.
Jorge D
|
First Impressions
Rating:
2.0
In the 8 years that I have been there. Staff has been awesome the few times that I was there. Highly recommend this location. Thank you so much. And appreciate you all.
SYLVIA G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Victor M
|
First Impressions
Rating:
3.0
I closed out my unit with almost two weeks left that I paid for and was not given any money back. Very disappointed.
Taylor R
|
Overall Experience
Rating:
5.0
I have used this location many times before and it has been pleasant and useful for me.
David R
|
Overall Experience
Rating:
5.0
It was the manager Richard who went over and beyond to help me, if it wasn't for him my experience with this location would have been horrible.
Tanya J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Judith T
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
BRIAN D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Andrea H
|
Overall Experience
Rating:
3.0
Not much space for big rental trucks. Very crowded facility.
Kristie K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Amy D
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Joseph G
|
Overall Experience
Rating:
4.0
My unit had an immense amount of spiders. I left my things for a month and pretty much any item that was touching walls of the unit had super webs and a possible large spider. I killed 18 just in the process of moving my things out of the unit and have been finding sneaky ones in my new place since bringing my stuff back.
Alecia V
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Victor M
|
First Impressions
Rating:
5.0
Excelente todo gracias
Nestor R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ANDRE J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JANETTE C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Daniel K
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
John C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sean F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Amy C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Gloria m
|
Online Move In
Rating:
5.0
Very good on time
Carlos B
|
Online Move In
Rating:
2.0
This was the worst move of my life, I get to the storage, when I reserved I explained I needed the biggest size, I was told I would get the biggest one because I explained I had a 3/2 I was moving out of. Get to the storage I was given a small storage and told they had no more available I ended up having to leave some of my items outside of the storage unit knowing they would be stolen, they did nothing to try and resolved this problem and yet my sister in law saw empty units that was bigger than mine empty. I am beyond mad and won't use their storage units after this!
Tanya J
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Eldred C
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Amina G
|
First Impressions
Rating:
5.0
Brian was very efficient, courteous and professional. I was rather impressed with his outstanding customer service. This is extremely rare with many young people. Someone has trained him well.
TRAVIS C
|
First Impressions
Rating:
4.0
It was very clean, but the hallways are way to narrow.
Taylor R
|
First Impressions
Rating:
5.0
I love the SERVICE. Everyone was friendly and courteous.
Emma P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TRAVIS C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Matthew S
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Santos C
|
First Impressions
Rating:
5.0
Happy with the service and help the employees provide me very professional and respectful.
ZUGEIRY M
|
Overall Experience
Rating:
5.0
Staff was outstanding and incredibly helpful.
Drew A
|
First Impressions
Rating:
5.0
Great customer service from the staff, really appreciated it !
sharon p
|
Overall Experience
Rating:
1.0
I moved out of this unit on June of 2020. I paid the balance and went in the office, the clerk told
me to empty the unit and take the lock with me. I did. On my way out I stopped at the office again and he told me no docs need to by signed. I then get bills for each month after my move out. In multiple attempts to contact this store the phone was hung up. Terrible expierence! And I moved out on June/2020 not Jan/2021.
Roberto H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jose R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
TIRZA A
|
Overall Experience
Rating:
5.0
bien information de los services que Preston
Buena atencion
Luis P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Harry I
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mona S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dayana N
|
Overall Experience
Rating:
5.0
Thank you for providing great service!
Latosha H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Phillip S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Irma P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Vaughn G
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Shania F
|
Overall Experience
Rating:
5.0
The manager Richard is an awesome and kind man! The staff was nice and helpful as well! Thanks guys!
princess o
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MELMAR O
|
First Impressions
Rating:
5.0
Fast, Friendly service
Armod B
|
First Impressions
Rating:
2.0
False advertising on storage unit. The truck I rented had the check engine light on the entire trip.
TIRZA A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lori H
|
Overall Experience
Rating:
3.0
when I moved my stuff to the storage gate was broken so gate had to be left open and this went one for at least a week. another time I went there at 6:30 pm lights for building 6 and 7 were out..
Delores (
|
Overall Experience
Rating:
5.0
Always dealt with friendly staff
FRANCISCO B
|
Overall Experience
Rating:
5.0
the young woman who helped me was professional and took care of all of my needs , I will refer any friends to your location.
Susanne C
|
First Impressions
Rating:
5.0
Thank you for your help very helpful
Nelson F
|
First Impressions
Rating:
1.0
Terrible service.
The employees were dishonest.
Never again.
Ada N
|
Overall Experience
Rating:
5.0
Very easy to use
Valarie Z
|
Overall Experience
Rating:
4.0
I checked in online. it was fast & easy. when I got to the storage it was clean & they had left me the lock with keys. the only negative is gate was open because it was broken.
Delores (
|
First Impressions
Rating:
5.0
You are the best
Heady T
|
Overall Experience
Rating:
5.0
I have nothing negative to say.
Jonathan M
|
Overall Experience
Rating:
5.0
This location has the best staff!!! They have been wonderful during the tough situation that my daughter and I have been going through. The manager and staff have compassion and a good heart.
TRACY H
|
Overall Experience
Rating:
4.0
None
Carmen C
|
First Impressions
Rating:
3.0
The staff was great once you got to them. The wait was extremely long they really need more help at this facility. Happy the storage was ground level and accessible.
Santoria J
|
First Impressions
Rating:
5.0
I moved from Texas to Orlando using U-Haul truck for my moving, I kept my unit #543 for 2 years, I used U-Haul truck for my moving to my apartment. Thank you U-Haul for making everything easy for me!!
Diana R
|
Overall Experience
Rating:
5.0
Great place!
KARIN S
|
Overall Experience
Rating:
5.0
Friendly staff. Got us in and out in a matter of minutes. Great location.
FRANCISCO B
|
First Impressions
Rating:
4.0
For the most part everything worked out as planned with moving 2 u boxes across the country. One minor glitch along the way however it was handled quickly and the GM Richard was a great help.
Craig K
|
Overall Experience
Rating:
4.0
One small hiccup from customer service phone call that was resolved the next day other than that it was a very smooth delivery from start (San Diego) to finish (Orlando).
Thank you
john V
|
Overall Experience
Rating:
1.0
Was billed several times after I turned in my UPod!!! One time being a charge over $500!!! This issue wasn’t fixed for months and continued to happen. I’m not sure if it is fixed now!!
JULIANA S
|
Overall Experience
Rating:
5.0
Thank you guys. Awesome customer services. Nice facilities. Will use them again if I’m in need again.
marjorie p
|
Overall Experience
Rating:
5.0
Excelente atención ...muy buen trato
Luis U
|
First Impressions
Rating:
3.0
I did not go into the store or office just spoke with the personnel on the phone
RAYMOND P
|
Overall Experience
Rating:
5.0
Outstanding service and folks.
Gerald N
|
Overall Experience
Rating:
4.0
Staff there deserve the best ratings available. They went over & beyond
Lilyanna M
|
Overall Experience
Rating:
5.0
Adam and his crew are the BEST
ROBERT F
|
Overall Experience
Rating:
4.0
Great customer service with a smile.
SHALONE M
|
Overall Experience
Rating:
5.0
Great customer service at this location.
Plenty of trucks and trailers to choose from.
Everything you need to do it yourself.
Gated access works great.
JAVIER S
|
Overall Experience
Rating:
1.0
THE STAFF OF THIS FACILITY DO NOT HAVE ANY COMMUNICATION WITH OTHERS FACILITIES THAT ARE IN OTHER CITYS THE COMMUNICATION LEVEL IS LOW AND ONE HAND DO NOT KNOW WHAT THE OTHER HAND IS DOING VERY POOR.
eleonora d
|
Overall Experience
Rating:
5.0
Great service!!!!
Yolanda C
|
Overall Experience
Rating:
5.0
Thanks for everything
LaKeatha H
|
Overall Experience
Rating:
5.0
Like the covinience of having everything in climate control where none of my stuff would get damage, staff was really helpful and friendly
Luis C
|
Reservation
Rating:
5.0
Thank you
Velindia M
|
Overall Experience
Rating:
3.0
Out of the many times I called back for this location to reach out to me for inquiries or even lost and found items, not once did i ever recieve call backs pertaining to my immediate account with'em.
curtis p
|
Overall Experience
Rating:
3.0
Very nice customer service !
Yvonne R
|
Overall Experience
Rating:
5.0
Excellent customer service 👍
BRENDA J
|
Overall Experience
Rating:
2.0
a blow out on the trailer; bad wind shield wiper I arrived in in Fl. was told you had a unit I needed it was the only one left had to pay first month rent if I get it frustratin
Yvette C
|
Reservation
Rating:
4.0
24hrs acess shouldn't be charge others dont charge that...only thing other then that was a great location
Jose O
|
Overall Experience
Rating:
5.0
Very helpful and extremely curtious staff.
Alan K
|
Overall Experience
Rating:
1.0
You charge us for a storage unit we moved out before the payment date.
We asked you on the 10th of July to take us off auto pay cause the unit was going to be empty on July 11th. Refund. Is due..
joseph r
|
Overall Experience
Rating:
5.0
Excellent!
Yunelkis R
|
Overall Experience
Rating:
5.0
The Goldenrod location is an above-average UHaul experience. The staff was extremely friendly and helpful. The store was well organized.
Christina F
|
Overall Experience
Rating:
5.0
It’s a excellent company in my 3th time keeps me going back every time prices y services you can beat them.thaks again.