Customer Reviews for U-Haul Moving & Storage of Goldenrod

7036 reviews

508 N Goldenrod Rd   Orlando, FL 32807
(2 miles south of Hwy 50 on Goldenrod Rd)

(407) 282-5879

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(407) 282-5879

508 N Goldenrod Rd
Orlando, FL 32807
(2 miles south of Hwy 50 on Goldenrod Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Jean G. 
Rating:
4.0

I thought storage would be bigger b/c it says 1-2 bedroom luckily for me I didn’t have furniture

MAQUITA C.  |  Online Move In 
Rating:
5.0

Todo Super bien y el trató y servicio bueno ya q es mi tercera vez q usó el servicio de store Super.

Jorge D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darrell J. 
Rating:
5.0

Great service and equipment at this location

Brian S. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
4.0

The van smelled of fresh paint. Good to know it was freshened up, but it could have been aired out before returning to service

JEAN E. 
Rating:
2.0

In the 8 years that I have been there. Staff has been awesome the few times that I was there. Highly recommend this location. Thank you so much. And appreciate you all.

SYLVIA G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victor M.  |  First Impressions 
Rating:
5.0

Great managers at this location

ISABEL C. 
Rating:
4.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

Reimundo M. 
Rating:
3.0

Improve customer relations to ensure associates are listening to the needs of the customer and not trying to close a work order to keep work moving.

Tracy L. 
Rating:
5.0

I wasn't able to make a reservation online but the clerk at the desk made it an easy process says. She was very friendly and made me very comfortable. I will definitely be using this location in the future

CHRIS D. 
Rating:
4.0

Customer did not leave a comment.

EDWARD J. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL T. 
Rating:
5.0

Customer did not leave a comment.

ORLANDO P. 
Rating:
5.0

Customer did not leave a comment.

Jency S. 
Rating:
5.0

Great customer service.

LUZ M. 
Rating:
5.0

Very pleasant experience- no wait for service. All questions answers pleasantly. Hitch installed very quickly

Mark L. 
Rating:
5.0

Keep the same awesome managers working at this location so I don't have to go anywhere else..I wrote a google review for you guys as well..

ISABEL C. 
Rating:
5.0

Excelente recomendé fue my Friends Prize is okay ✅

Loudres A. 
Rating:
3.0

I closed out my unit with almost two weeks left that I paid for and was not given any money back. Very disappointed.

Gina R.  |  Overall Experience 
Rating:
5.0

I have used this location many times before and it has been pleasant and useful for me.

David R.  |  Overall Experience 
Rating:
5.0

Great location just not recommending uhaul at all currently

Darryl H. 
Rating:
3.0

Customer did not leave a comment.

DANIEL B. 
Rating:
4.0

Todo está bien.

MADELYN C. 
Rating:
4.0

Customer did not leave a comment.

DANIEL R. 
Rating:
5.0

Customer did not leave a comment.

MACKENZIE D. 
Rating:
5.0

There were some unforeseen circumstances from my side, and everyone here was helpful, friendly and went to extra lengths to help and assist me. I am very appreciative of their assistance through the entire process.

Tamasine B. 
Rating:
5.0

Customer did not leave a comment.

Teena T. 
Rating:
3.0

Inaccurate informational of truck pick up. You have a location which we picked that doesn't provide trucks and we were sent to another' location far from where we were to pick up truck.

MARLEN M. 
Rating:
4.0

Customer did not leave a comment.

Yovani T. 
Rating:
5.0

Customer did not leave a comment.

Luis R. 
Rating:
5.0

Customer did not leave a comment.

PETER C. 
Rating:
5.0

Customer did not leave a comment.

Osman R. 
Rating:
4.0

Customer did not leave a comment.

Ronald A. 
Rating:
5.0

Customer did not leave a comment.

Phillip C. 
Rating:
5.0

It was the manager Richard who went over and beyond to help me, if it wasn't for him my experience with this location would have been horrible.

Tanya J.  |  Overall Experience 
Rating:
4.0

Busy place and only one person at the desk!

kathy H. 
Rating:
5.0

Customer did not leave a comment.

Judith T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kevin J. 
Rating:
5.0

The people were great and everything went well!

RICH A. 
Rating:
5.0

Everything was great

Santos O. 
Rating:
5.0

Customer did not leave a comment.

NITZA R. 
Rating:
5.0

Customer did not leave a comment.

TAIWANNA J. 
Rating:
3.0

Customer did not leave a comment.

George W. 
Rating:
5.0

The Cab wasn't clean, it had a body odor smell in it. Other than that everything was fine.

KENYA M. 
Rating:
5.0

The original drop off location could not take the Uhaul so I was told to return the truck to this location. The new drop off location was very helpful, efficient and friendly. Overall I had a great experience.

SAMARA W. 
Rating:
5.0

Customer did not leave a comment.

BRIAN D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrea H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ryan W. 
Rating:
5.0

Customer did not leave a comment.

Terrance J. 
Rating:
5.0

Customer did not leave a comment.

ALEXIS D. 
Rating:
4.0

Customer did not leave a comment.

DANIEL P. 
Rating:
5.0

Nice, clean, well-stocked location. Friendly & helpful staff!

JAMES M. 
Rating:
3.0

The agent did not walk outside to tell me which van and did not give me the key unless I asked for and did not tell me about the expensive fees for mileage 150 dollars!!!! I was robbed

neida C. 
Rating:
4.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Very pleased with my trailer rental.

Jeffrey S. 
Rating:
4.0

This location was a far better experience for being that the last time I rented a trailer I got lied to and robbed by the employees at U-Haul at another location by don't some where . Big difference it seems like they will just hire anything that' has a heart beat at that store I've seen more knows in 5 year old kids manager was rude disrespectful and thanks to him I had an horrible experience thanks Jon for showing me what poor management is

ADRIAN G. 
Rating:
3.0

Customer did not leave a comment.

ASHLEY K. 
Rating:
5.0

None.

STEVEN C. 
Rating:
5.0

Well done.

ABDULRAHMAN M. 
Rating:
3.0

Customer did not leave a comment.

Anthony V. 
Rating:
5.0

Customer did not leave a comment.

Albert C. 
Rating:
3.0

Not being able to call the store directly and always having to go through a central call center is the reason I won't use u-haul going forward. Check in at the location was poorly done as items accidentally left in the vehicle should have been noticed by staff and collected prior to renting out the vehicle to the next customer.

DANIEL M. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY P. 
Rating:
5.0

Customer did not leave a comment.

MARANGELY S. 
Rating:
5.0

Customer did not leave a comment.

Bruce L. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
4.0

The truck I rented was horrible, I had to fight with the steering needs a wheel alignment really bad, the transmission sucked it felt like it was slipping. The back door that goes into the back of the truck took two people to open it. The truck had over 135k miles on it, it need to be retired

JASON R. 
Rating:
5.0

Customer did not leave a comment.

Vincent S. 
Rating:
3.0

Not much space for big rental trucks. Very crowded facility.

Kristie K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ETHAN D. 
Rating:
5.0

Customer did not leave a comment.

AMY D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ELMER V. 
Rating:
5.0

Customer did not leave a comment.

Erin H. 
Rating:
5.0

Customer did not leave a comment.

ROBERTO S. 
Rating:
5.0

Keep providing great customer service

RODNEY J. 
Rating:
4.0

Cigarette smell was tough. Found others items under seat.

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRA M. 
Rating:
5.0

Improve on the items, some items were not available for purchase. Needed a queen/king sealable bag none in store, went to two different stores.

ANGELA A. 
Rating:
4.0

Customer did not leave a comment.

CHERYL I. 
Rating:
3.0

Customer did not leave a comment.

GARVIN H. 
Rating:
5.0

Customer did not leave a comment.

SONAISE R. 
Rating:
4.0

Customer did not leave a comment.

Sally W. 
Rating:
4.0

Customer did not leave a comment.

Joseph G.  |  Overall Experience 
Rating:
4.0

My unit had an immense amount of spiders. I left my things for a month and pretty much any item that was touching walls of the unit had super webs and a possible large spider. I killed 18 just in the process of moving my things out of the unit and have been finding sneaky ones in my new place since bringing my stuff back.

Alecia V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MAURICEW W. 
Rating:
5.0

Geat service

EDGARDO R. 
Rating:
5.0

Customer did not leave a comment.

JON W. 
Rating:
3.0

Buenas tardes revisando mi estado de cuenta bancario tengo dos cobros por alquiler de equipo para mudanza y solamente alquile un camión de 15 ft

DELIX T. 
Rating:
5.0

Customer did not leave a comment.

KRIS G. 
Rating:
3.0

Customer did not leave a comment.

GLADYS C. 
Rating:
5.0

Good service

JAQUELIN R. 
Rating:
4.0

The trucks transmission gave out during the trip and was not replaced till 12 hours later. It took 14 hours to get back on the road. We weren't given additional time nor money back for the inconvenience.

MIGUEL R. 
Rating:
5.0

Customer did not leave a comment.

BRENT B. 
Rating:
5.0

Please put some more gas in the tank. It's not reasonable to rent a vehicle with less than 1/4 tank and to have to stop for gas before you reach your destination because you don't want to run out of gas.

DAVID R. 
Rating:
5.0

Yes. Great customer service in the store when picking up and returning

SHELLEY S. 
Rating:
5.0

Customer did not leave a comment.

DANIEL R. 
Rating:
5.0

Excelente service

BENIGNO G. 
Rating:
5.0

The gentleman at the customer service desk was very friendly and professional.

Debra A. 
Rating:
5.0

Customer did not leave a comment.

CATHLEEN A. 
Rating:
5.0

Customer did not leave a comment.

Charlotte Elizab H. 
Rating:
5.0

Thanks for your service

IVAN D. 
Rating:
3.0

The back of the van was dirty I try to call when o realized but no one answer.

TAMARA R. 
Rating:
4.0

Customer did not leave a comment.

Victor M.  |  First Impressions 
Rating:
5.0

Excelente todo gracias

Nestor R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANDRE J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA B. 
Rating:
5.0

Customer did not leave a comment.

Andrew L. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
5.0

Customer did not leave a comment.

Lamia B. 
Rating:
5.0

Any comments

RAMON H. 
Rating:
1.0

Customer did not leave a comment.

ANGELA R. 
Rating:
5.0

Cashier guy was very humble and sympathetic to some hard ass working Americans.

Kyle C. 
Rating:
5.0

Customer did not leave a comment.

ARTURO R. 
Rating:
5.0

Customer did not leave a comment.

JANETTE C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

John C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sean F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gloria m.  |  Online Move In 
Rating:
5.0

Very good on time

Carlos B.  |  Online Move In 
Rating:
2.0

This was the worst move of my life, I get to the storage, when I reserved I explained I needed the biggest size, I was told I would get the biggest one because I explained I had a 3/2 I was moving out of. Get to the storage I was given a small storage and told they had no more available I ended up having to leave some of my items outside of the storage unit knowing they would be stolen, they did nothing to try and resolved this problem and yet my sister in law saw empty units that was bigger than mine empty. I am beyond mad and won't use their storage units after this!

Tanya J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Eldred C.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Amina G.  |  First Impressions 
Rating:
5.0

Brian was very efficient, courteous and professional. I was rather impressed with his outstanding customer service. This is extremely rare with many young people. Someone has trained him well.

TRAVIS C.  |  First Impressions 
Rating:
4.0

It was very clean, but the hallways are way to narrow.

Gina R.  |  First Impressions 
Rating:
5.0

I love the SERVICE. Everyone was friendly and courteous.

Emma P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TRAVIS C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Santos C.  |  First Impressions 
Rating:
5.0

Happy with the service and help the employees provide me very professional and respectful.

ZUGEIRY M.  |  Overall Experience 
Rating:
5.0

Staff was outstanding and incredibly helpful.

Drew A.  |  First Impressions 
Rating:
5.0

Great customer service from the staff, really appreciated it !

sharon p.  |  Overall Experience 
Rating:
1.0

I moved out of this unit on June of 2020. I paid the balance and went in the office, the clerk told me to empty the unit and take the lock with me. I did. On my way out I stopped at the office again and he told me no docs need to by signed. I then get bills for each month after my move out. In multiple attempts to contact this store the phone was hung up. Terrible expierence! And I moved out on June/2020 not Jan/2021.

Roberto H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TIRZA A.  |  Overall Experience 
Rating:
5.0

bien information de los services que Preston Buena atencion

Luis P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Harry I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mona S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dayana N.  |  Overall Experience 
Rating:
5.0

Thank you for providing great service!

Latosha H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Phillip S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Irma P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vaughn G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MELMAR O.  |  First Impressions 
Rating:
5.0

Fast, Friendly service

Armod B.  |  First Impressions 
Rating:
2.0

False advertising on storage unit. The truck I rented had the check engine light on the entire trip.

TIRZA A.  |  First Impressions 
No reviews have been submitted for this location.

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