Customer Reviews for U-Haul Moving & Storage of Goldenrod

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Staff was courteous and helpful. The whole experience was great!

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Great guy who literally got to us immediately , checked the truck out and thanked us.

Outstanding customer service and relations!! Extremely helpful and efficient!!

Excellent excellent customer service and I recommend you guys to a friend at any time have you have used you guys in the past before

Everything went smoothly

The app was slow so I went inside and the associates inside were very professional and helpful. By far the best moving experience I've had.

😔

Make sure there's room for returning trucks to pull into, we had to park on the ramp coming into the lot off a busy street.

More clerks would be nice.

Courtesy

Unprofessional deal with me. Your employee do not show any interest on his job.

the truck had a chipped windshield and the tire light was on and well as the trailer light wouldn't turn off

No comment

Truck is very old... Runs horrible...glad I was only going a few miles. Air conditioning is hot then cold then hot again.. Gas gauge is faulty. I picked up and the gauge said 1/4 tank. After just a couple miles it immediately dropped to empty. I put $20 gas and it went back up to 1/4 and then never moved for my almost 40 miles trip.

Great

Fast.clean.

I hate moving. This was the easiest part.

$0.99/mile-Rate per mile is alot. I will probably look at other options before renting a Uhal truck again.

Wiring harness was completely frayed on the trailer. He looked at the fray and then went ahead and plugged it into my car. Of course it didn't work. A technician came out repaired it and check all the lights except the tail lights. Sure enough I noticed when it got dark I had no taillights because they had blown a fuse by plugging in the bad wiring harness. Really upsetting!!

I chose self check in to avoid coming into contact with people and waiting in line but I still had to go inside to get the keys which totally defeats the purpose of online check in. The inside wasn't dirty but it wasn't clean either...There was dirt on the dash and cups holders so I had to wipe everything down with disinfectant wipes. Also, the truck itself was not driving properly...everything I'd go to accelerate it hesitated then jerked when it finally shifted gears and when I was braking, it rev'd instead of slowing down.

Keep doing the same service.

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None, just that we dropped it off after hours and did not see the sign to gather information on the truck at return, but it was a monsoon when we dropped it off Sunday night. Thanks for going over everything including the correct mileage, I knew the fuel gage was correct due to filling it up to the correct mark. Take care.

Quick in and out.

You need more people in line to help your customers. There was one poor guy working the register while the other employees were doing who knows. There was a line of at least 10-12 people being held up by Andell trying to get my receipt printed. I had to ask to just take pictures for proof of what was agreed upon since it was taking over 10 minutes to even get a receipt. Andell was super sweet and I know he was probably overwhelmed due to his coworkers not jumping in to help the others waiting.

Clean trucks thoroughly. Also the I only went over the included miles because I had to drive 18 from the U-Haul location because they changed where I'll pick up my truck which was only 1.9 miles away.

The Customer service was great! I forgot the young man name who helped me but please know he went Above & Beyond. He was very patient & helpful. Everything else went ok with no major problems. Thank you.

The pickup was very dirty low pressure tire service request for oil change But very dirty truck

Everyone was super helpful and nice

The team at this location was very professional and expedited by order quickly. Return to the same location was quick. Thank you.

Andell was awesome, very professional and returned forgotten item in my rental.

Amazing!

Not have someone else rent the same truck at the same time. Have a truck that doesn't make loud squealing sounds when decelerating.

Excellent service.

Everyone at the U-Haul location I went to was very nice & professional. The problem was with the 26' truck I rented. It was in very bad shape. The mirrors on the passenger side wouldn't stay in place they just swung around while driving. The knob if the driver's side window came off everytime I touched it. The power steering was in need of repair & when I would hit the gas pedal the truck seemed to not have any power at all. Like it struggled to move so I had to press down harder on the gas pedal but it didn't seem to help much. Aside from the truck needing major repairs, all else was good.

Everything was great no complaints at all , great customer service

Fast and quick Was waiting in line on a Sunday morning 5 people in front of me and asked if we were dropping off or pickups mine was a dropoff looked at my paperwork walked me out was gone in 5 min AWESOME

I think 99cents a mile is too much.U haul should give its customers some free miles

Thank you for providing great service!

The manager Richard is an awesome and kind man! The staff was nice and helpful as well! Thanks guys!

Fast, Friendly service

False advertising on storage unit. The truck I rented had the check engine light on the entire trip.

when I moved my stuff to the storage gate was broken so gate had to be left open and this went one for at least a week. another time I went there at 6:30 pm lights for building 6 and 7 were out..

Always dealt with friendly staff

the young woman who helped me was professional and took care of all of my needs , I will refer any friends to your location.

Thank you for your help very helpful

Terrible service. The employees were dishonest. Never again.

Very easy to use

I checked in online. it was fast & easy. when I got to the storage it was clean & they had left me the lock with keys. the only negative is gate was open because it was broken.

You are the best

I have nothing negative to say.

This location has the best staff!!! They have been wonderful during the tough situation that my daughter and I have been going through. The manager and staff have compassion and a good heart.

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The staff was great once you got to them. The wait was extremely long they really need more help at this facility. Happy the storage was ground level and accessible.

I moved from Texas to Orlando using U-Haul truck for my moving, I kept my unit #543 for 2 years, I used U-Haul truck for my moving to my apartment. Thank you U-Haul for making everything easy for me!!

Great place!

Friendly staff. Got us in and out in a matter of minutes. Great location.

For the most part everything worked out as planned with moving 2 u boxes across the country. One minor glitch along the way however it was handled quickly and the GM Richard was a great help.

One small hiccup from customer service phone call that was resolved the next day other than that it was a very smooth delivery from start (San Diego) to finish (Orlando). Thank you

Was billed several times after I turned in my UPod!!! One time being a charge over $500!!! This issue wasn’t fixed for months and continued to happen. I’m not sure if it is fixed now!!

Thank you guys. Awesome customer services. Nice facilities. Will use them again if I’m in need again.

Excelente atención ...muy buen trato

I did not go into the store or office just spoke with the personnel on the phone

Outstanding service and folks.

Staff there deserve the best ratings available. They went over & beyond

Adam and his crew are the BEST

Great customer service with a smile.

Great customer service at this location. Plenty of trucks and trailers to choose from. Everything you need to do it yourself. Gated access works great.

THE STAFF OF THIS FACILITY DO NOT HAVE ANY COMMUNICATION WITH OTHERS FACILITIES THAT ARE IN OTHER CITYS THE COMMUNICATION LEVEL IS LOW AND ONE HAND DO NOT KNOW WHAT THE OTHER HAND IS DOING VERY POOR.

Great service!!!!

Thanks for everything

Like the covinience of having everything in climate control where none of my stuff would get damage, staff was really helpful and friendly

Thank you

Out of the many times I called back for this location to reach out to me for inquiries or even lost and found items, not once did i ever recieve call backs pertaining to my immediate account with'em.

Very nice customer service !

Excellent customer service 👍

a blow out on the trailer; bad wind shield wiper I arrived in in Fl. was told you had a unit I needed it was the only one left had to pay first month rent if I get it frustratin

24hrs acess shouldn't be charge others dont charge that...only thing other then that was a great location

Very helpful and extremely curtious staff.

You charge us for a storage unit we moved out before the payment date. We asked you on the 10th of July to take us off auto pay cause the unit was going to be empty on July 11th. Refund. Is due..

Excellent!

The Goldenrod location is an above-average UHaul experience. The staff was extremely friendly and helpful. The store was well organized.

It’s a excellent company in my 3th time keeps me going back every time prices y services you can beat them.thaks again.