Customer did not leave a comment.Nilsa S.
Customer Reviews for U-Haul Moving & Storage of Goldenrod
Orlando, FL 32807
(2 miles south of Hwy 50 on Goldenrod Rd)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great serviceJuan S.
Poor customer service from Randy. After completing my transaction he said to me go out that door and find the truck by matching the code on the key. Mind you it was super hot. It was my first time renting a truck so I didn't know how to exit the place. It looked like one way in one way out so I was waiting for the employee to finish inspecting a truck while my friend was waiting for me. So my friend put the windows down and ask the employee how to exit the place and the employee said to my friend â€œshe should have common sense to find her way outâ€. The nerve of this employee to say something so insulting to a customer was rude. What ever happen to customer service. So I will not be renting a truck from this company especially not from this location.Marlene C.
Nothing. This location is one of the nicest I've ever been to.Samantha L.
You guys are awesome!Henry V.
Not sure why there is an option for online check-in, when you still have to go in to the counter and stand in line. Regardless of type of rental, there is no true option for online check-in that allows one to avoid the lines. Other than that, the folks there were friendly and helpful.Michael G.
Customer did not leave a comment.Kristen B.
I got attacked by roaches in the truck I literally. We needed reserved a dolly and they didn't have any available. Used the small truck for less than 3hrs and ended up paying a total of $185 like wth I will no longer be using this company moving forward I really just got ripped offBriana S.
El servicio excelente, mui satisfecho. La dama q me atendiÃ³, q deceara saber su nombre para agregarlo. Mui amable, me siento mui a gusto. GraciasGregorio R.
Customer did not leave a comment.RUBEN R.
Customer did not leave a comment.EDDIE C.
Customer did not leave a comment.joseph G.
Good attention and serviceJulio P.
Everything was well above my satisfactoryShandorr K.
Charged to much and extra money for something I'm not even sure it charges me like 400 dollars that's way to muchGRISELA P.
Customer did not leave a comment.RAMIRO M.
The online return feature wouldn't work and nobody was at the office during business hours to complete the check in. I returned the truck 2 days early and was hoping for some kind of refund or something.Marc C.
Nothing really, as the staff was helpful. Always. Had a smile. Made suggestions for smoother travel to.my new location. Thank you.Kimbyerley S.
Customer did not leave a comment.Alonzo M.
I like the way they treat meLuis Q.
Excellent customer service!Tiara L.
Inspect vehicles a little more thoroughly for dash lights and tire pressures.Kimberly M.
Customer did not leave a comment.Julio P.
Customer did not leave a comment.ANIBAL F.
Well our day started off at 7:30 am at the St cloud U-Haul , Narcosse at a hardware store and they were supposed to set up a 24/7 thing and leave us a key in a lock box and they never did set it up so it didn't work out , They forgot to do it so we called the 1-800 number and a really nice representative named Valerie help this tremendously locate a new U-Haul at a different location and then we got to that location and Emilio Martinez was our associate, and he did a fantastic job we would recommend him and Valerie and U-Haul to all our friends My husband an I are seniors and we were very disappointed in the way the day started Valerie and Emilio were awesome and it turned out to be a great experience. thank you Pattie Stahl and Richard ButlerRichard B.
No improvements needed they did awesome. Thank you.Javier P.
Customer did not leave a comment.Mark M.
Great customer serviceJames Y.
Customer did not leave a comment.Charles P.
Customer did not leave a comment.Kayla L.
Customer did not leave a comment.ASHAUNA I.
Customer did not leave a comment.ASHAUNA I.
Karina she is special attention for us! I saw passion in customer service!miguel R.
Customer did not leave a comment.Joseph L.
Customer did not leave a comment.Michael A.
Customer did not leave a comment.William T.
Customer did not leave a comment.James W.
Customer did not leave a comment.Heriberto G.
The first truck I was given had two service alerts on.Tyler F.
I was doing the check in on my phone and when it wouldn't let me go any further because of a phone number issue. I went inside. The two gentlemen and the lady were rude, their whole demeanor was of not to want to help me. They acted as if I were bothering them and broke up their little chat session .Alexander M.
Customer did not leave a comment.steven T.
Customer did not leave a comment.Chad H.
Customer did not leave a comment.David E.
Customer did not leave a comment.Corey S.
This location was efficient and nice. Best experience we had in an absolute atrocious day with Uhaul.Eneida H.
Customer did not leave a comment.James M.
Friendly Service. Was in and out.Ariel P.
Customer did not leave a comment.Damaris G.
Customer did not leave a comment.RUBEN R.
Customer did not leave a comment.Mara Z.
Customer did not leave a comment.DANIEL B.
Customer did not leave a comment.carmen F.
Great customer service and very happy over all with my experience.Jeff B.
Good interactions at store every time I've rented.David G.
Customer did not leave a comment.Jessica R.
Staff well informed facility was cleanDEJUSTE P.
Customer did not leave a comment.VICTOR R.
Customer did not leave a comment.Waleska G.
Customer did not leave a comment.louis D.
Employees were very courteous & professional. Keep up the great work.Sandra W.
Customer did not leave a comment.Carmen P.
Customer did not leave a comment.Senen E.
Very welcoming and appreciative of my business. Thank you for allowing us a successful and reliable move thru the use of your truck.William B.
Customer did not leave a comment.GELSIN C.
Buen servicio graciasJulio P.
Got to location & was taken care off quickly & with a very courteous attitude. Excellent service.Reinaldo M.
Good customer serviceCatherine F.
Not a thingANDRE R.
When I called the UHaul 800 number to get a different store facility because my original reservation was completely messed up I was told by the representative that I was getting a 10x10x10 Environmentally controlled storage room. We we arrived at the Goldenrod location it was a 10x10x6 which does not accommodate a King size mattress so I had to use a secondary storage facility. I am giving the facility an excellent rating but UHaul and my move get a poor rating at best.Scott H. | First Impressions
Customer did not leave a comment.Thomas W.
awesome service and the most clean truck i've ever rented. The ride was nice and smooth.....lots of power. great job!!jorge S.
I was given a 20 foot uhaul that had a shredded back tire that someone tried to repair with fix-a-flat. I drove a couple hundred miles before realizing and then was delayed 3 hours while it was repaired. When I picked up the truck no one went out to inspect the truck with me. I looked at all the cosmetics of the truck, but it didn't occur to me to check the tires. I was further disappointed when no one contacted me to help compensate me for this carelessness by my pick up location. Not only was it dangerous, it delayed my 18 hour drive by 3 additional hours AND I was only getting 8.8 miles per gallon. After repairing the tire I averaged 9.0 miles per gallon. The uhaul was in great condition and the drop off location in Chicago went easily and effortlessly.Kyle G.
Customer did not leave a comment.Ivon G.
Customer did not leave a comment.SOUMAILA C.
See you in six months.Jose O.
Customer did not leave a comment.Melissia O.
Customer did not leave a comment.Fred B.
Check in process took way too long. 27 minutes on my phone I had to wait. Which put me behind schedule. I only had the elevator for rent at my new place from 9am-1pm and had to ask if I can extend it.Rohando M.
Customer did not leave a comment.Elena S.
Customer did not leave a comment.Teaira G. | Online Move In
A little dirty inside the truck but not bad!Taina P.
Customer did not leave a comment.Ricardo A.
Customer did not leave a comment.maria R.
Customer did not leave a comment.Eladio M.
Customer did not leave a comment.JORGE M.
Customer did not leave a comment.Manuel S.
Customer did not leave a comment.PEDROANTONIO P. | Overall Experience
Customer did not leave a comment.Donna M.
Clean windsheildsarthur T.
Customer did not leave a comment.Lori S.
Customer did not leave a comment.William D.
Very helpful & friendly staff!Mike J.
Excellent serviceEdgardo O.
Customer did not leave a comment.LUZ R.
Be more transparent and communicate better with customer.Travon F.
Customer did not leave a comment.jorge M.
Customer did not leave a comment.Tiffany B.
Staff and manager very helpful AAAJavier C.
Customer did not leave a comment.Gregory A.
Customer did not leave a comment.Alfred Q.
Customer did not leave a comment.Silvana M.
Customer did not leave a comment.Eunice O.
Customer did not leave a comment.KATHY M. | First Impressions
Customer did not leave a comment.yahaira s. | Overall Experience
I have, in the past couple weeks, had way more experience working with storage solutions than I want to contemplate. But, U-Haul has been exemplary both in terms of storage and truck rental.Karina W. | Online Move In
They were amazingTabatha N. | Overall Experience
Customer did not leave a comment.ASHLEY KAYLA S. | Overall Experience
Customer did not leave a comment.abilio b. | First Impressions
Customer did not leave a comment.Bianca D. | First Impressions
Customer did not leave a comment.TAMMY D. | First Impressions
Customer did not leave a comment.ASHLEY KAYLA S. | First Impressions
Customer did not leave a comment.Yvette B. | Overall Experience
always friendly and very helpful!Bryan M. | First Impressions
Good 👍❤️👍👍❤️👍👍❤️👍Jorge D. | Overall Experience
Customer did not leave a comment.PEDROANTONIO P. | First Impressions
Customer did not leave a comment.Tiffani C. | Overall Experience
Customer did not leave a comment.MARGARITA A. | Online Move In
Customer did not leave a comment.Reinaldo G. | First Impressions
One thing am not sure if there is any lighting in the unit for when it start to get dark while am in the unit. thank you.Maria R. | First Impressions
Richard and his staff was absolutely amazing but especially Richard! Awesome manager!!!!!!!Lynette R. | Overall Experience
We moved down in June, had problems back home with Uhaul and absolutely no problems with this one! Amazing staff, very friendly and helpful.Amber A. | Overall Experience
Customer did not leave a comment.Kenneth M. | Overall Experience
Customer did not leave a comment.Deneene G. | First Impressions
I was supposed to get a free month rent and they still charged me the month.Mileslie G. | First Impressions
Customer did not leave a comment.Alston P. | Overall Experience
Regular storage was clean, convenient but a bit overpriced. Staff s friendly and helpful.Irene P. | Overall Experience
Thank u so much wonderful serviceALICIA C. | First Impressions
Customer did not leave a comment.Jovel W. | Overall Experience
I have never had a complaint and the manager was very professional and helpful during the pandemic time. Thank youMaribel A. | Overall Experience
Customer did not leave a comment.James R. | Overall Experience
El manager muy atento con los clientes y servicialLuis P. | Overall Experience
quick and friendlySeccionie D. | First Impressions
I thought storage would be bigger b/c it says 1-2 bedroom luckily for me I didn’t have furnitureMAQUITA C. | Online Move In
Todo Super bien y el trató y servicio bueno ya q es mi tercera vez q usó el servicio de store Super.Jorge D. | First Impressions
In the 8 years that I have been there. Staff has been awesome the few times that I was there. Highly recommend this location. Thank you so much. And appreciate you all.SYLVIA G. | Overall Experience
Customer did not leave a comment.Victor M. | First Impressions
I closed out my unit with almost two weeks left that I paid for and was not given any money back. Very disappointed.Gina R. | Overall Experience
I have used this location many times before and it has been pleasant and useful for me.David R. | Overall Experience
It was the manager Richard who went over and beyond to help me, if it wasn't for him my experience with this location would have been horrible.Tanya J. | Overall Experience
Customer did not leave a comment.Judith T. | Online Move In
Customer did not leave a comment.BRIAN D. | Overall Experience
Customer did not leave a comment.Andrea H. | Overall Experience
Not much space for big rental trucks. Very crowded facility.Kristie K. | First Impressions
Customer did not leave a comment.AMY D. | First Impressions
Customer did not leave a comment.Joseph G. | Overall Experience
My unit had an immense amount of spiders. I left my things for a month and pretty much any item that was touching walls of the unit had super webs and a possible large spider. I killed 18 just in the process of moving my things out of the unit and have been finding sneaky ones in my new place since bringing my stuff back.Alecia V. | Overall Experience
Customer did not leave a comment.Victor M. | First Impressions
Excelente todo graciasNestor R. | First Impressions
Customer did not leave a comment.ANDRE J. | Overall Experience
Customer did not leave a comment.JANETTE C. | Overall Experience
Customer did not leave a comment.Daniel K. | Online Move In
Customer did not leave a comment.John C. | Overall Experience
Customer did not leave a comment.Sean F. | Overall Experience
Customer did not leave a comment.Amy C. | First Impressions
Customer did not leave a comment.Gloria m. | Online Move In
Very good on timeCarlos B. | Online Move In
This was the worst move of my life, I get to the storage, when I reserved I explained I needed the biggest size, I was told I would get the biggest one because I explained I had a 3/2 I was moving out of. Get to the storage I was given a small storage and told they had no more available I ended up having to leave some of my items outside of the storage unit knowing they would be stolen, they did nothing to try and resolved this problem and yet my sister in law saw empty units that was bigger than mine empty. I am beyond mad and won't use their storage units after this!Tanya J. | First Impressions
Customer did not leave a comment.Eldred C. | First Impressions
Customer did not leave a comment.Amina G. | First Impressions
Brian was very efficient, courteous and professional. I was rather impressed with his outstanding customer service. This is extremely rare with many young people. Someone has trained him well.TRAVIS C. | First Impressions
It was very clean, but the hallways are way to narrow.Gina R. | First Impressions
I love the SERVICE. Everyone was friendly and courteous.Emma P. | Overall Experience
Customer did not leave a comment.TRAVIS C. | Overall Experience
Customer did not leave a comment.Matthew S. | Online Move In
Customer did not leave a comment.Santos C. | First Impressions
Happy with the service and help the employees provide me very professional and respectful.ZUGEIRY M. | Overall Experience
Staff was outstanding and incredibly helpful.Drew A. | First Impressions
Great customer service from the staff, really appreciated it !sharon p. | Overall Experience
I moved out of this unit on June of 2020. I paid the balance and went in the office, the clerk told me to empty the unit and take the lock with me. I did. On my way out I stopped at the office again and he told me no docs need to by signed. I then get bills for each month after my move out. In multiple attempts to contact this store the phone was hung up. Terrible expierence! And I moved out on June/2020 not Jan/2021.Roberto H. | Overall Experience
Customer did not leave a comment.Jose R. | Overall Experience
Customer did not leave a comment.TIRZA A. | Overall Experience
bien information de los services que Preston Buena atencionLuis P. | First Impressions
Customer did not leave a comment.Harry I. | First Impressions
Customer did not leave a comment.Mona S. | Overall Experience
Customer did not leave a comment.Dayana N. | Overall Experience
Thank you for providing great service!Latosha H. | Overall Experience
Customer did not leave a comment.Phillip S. | First Impressions
Customer did not leave a comment.Irma P. | Overall Experience
Customer did not leave a comment.Vaughn G. | First Impressions
Customer did not leave a comment.Shania F. | Overall Experience
The manager Richard is an awesome and kind man! The staff was nice and helpful as well! Thanks guys!princess o. | Overall Experience
Customer did not leave a comment.MELMAR O. | First Impressions
Fast, Friendly serviceArmod B. | First Impressions
False advertising on storage unit. The truck I rented had the check engine light on the entire trip.TIRZA A. | First Impressions
Customer did not leave a comment.Lori H. | Overall Experience
when I moved my stuff to the storage gate was broken so gate had to be left open and this went one for at least a week. another time I went there at 6:30 pm lights for building 6 and 7 were out..Delores (Lori) D. | Overall Experience
Always dealt with friendly staffFRANCISCO B. | Overall Experience
the young woman who helped me was professional and took care of all of my needs , I will refer any friends to your location.Susanne C. | First Impressions
Thank you for your help very helpfulNelson F. | First Impressions
Terrible service. The employees were dishonest. Never again.Ada N. | Overall Experience
Very easy to useValarie Z. | Overall Experience
I checked in online. it was fast & easy. when I got to the storage it was clean & they had left me the lock with keys. the only negative is gate was open because it was broken.Delores (Lori) D. | First Impressions
You are the bestHeady T. | Overall Experience
I have nothing negative to say.Jonathan M. | Overall Experience
This location has the best staff!!! They have been wonderful during the tough situation that my daughter and I have been going through. The manager and staff have compassion and a good heart.TRACY H. | Overall Experience
NoneCarmen C. | First Impressions
The staff was great once you got to them. The wait was extremely long they really need more help at this facility. Happy the storage was ground level and accessible.Santoria J. | First Impressions
I moved from Texas to Orlando using U-Haul truck for my moving, I kept my unit #543 for 2 years, I used U-Haul truck for my moving to my apartment. Thank you U-Haul for making everything easy for me!!Diana R. | Overall Experience
Great place!KARIN S. | Overall Experience
Friendly staff. Got us in and out in a matter of minutes. Great location.FRANCISCO B. | First Impressions
For the most part everything worked out as planned with moving 2 u boxes across the country. One minor glitch along the way however it was handled quickly and the GM Richard was a great help.Craig K. | Overall Experience
One small hiccup from customer service phone call that was resolved the next day other than that it was a very smooth delivery from start (San Diego) to finish (Orlando). Thank youjohn V. | Overall Experience
Was billed several times after I turned in my UPod!!! One time being a charge over $500!!! This issue wasn’t fixed for months and continued to happen. I’m not sure if it is fixed now!!JULIANA S. | Overall Experience
Thank you guys. Awesome customer services. Nice facilities. Will use them again if I’m in need again.marjorie p. | Overall Experience
Excelente atención ...muy buen tratoLuis U. | First Impressions
I did not go into the store or office just spoke with the personnel on the phoneRAYMOND P. | Overall Experience
Outstanding service and folks.Gerald N. | Overall Experience
Staff there deserve the best ratings available. They went over & beyondLilyanna M. | Overall Experience
Adam and his crew are the BESTROBERT F. | Overall Experience
Great customer service with a smile.SHALONE M. | Overall Experience
Great customer service at this location. Plenty of trucks and trailers to choose from. Everything you need to do it yourself. Gated access works great.JAVIER S. | Overall Experience
THE STAFF OF THIS FACILITY DO NOT HAVE ANY COMMUNICATION WITH OTHERS FACILITIES THAT ARE IN OTHER CITYS THE COMMUNICATION LEVEL IS LOW AND ONE HAND DO NOT KNOW WHAT THE OTHER HAND IS DOING VERY POOR.eleonora d. | Overall Experience
Great service!!!!Yolanda C. | Overall Experience
Thanks for everythingLaKeatha H. | Overall Experience
Like the covinience of having everything in climate control where none of my stuff would get damage, staff was really helpful and friendlyLuis C. | Reservation
Thank youVelindia M. | Overall Experience
Out of the many times I called back for this location to reach out to me for inquiries or even lost and found items, not once did i ever recieve call backs pertaining to my immediate account with'em.curtis p. | Overall Experience
Very nice customer service !Yvonne R. | Overall Experience
Excellent customer service 👍BRENDA J. | Overall Experience
a blow out on the trailer; bad wind shield wiper I arrived in in Fl. was told you had a unit I needed it was the only one left had to pay first month rent if I get it frustratinYvette C. | Reservation
24hrs acess shouldn't be charge others dont charge that...only thing other then that was a great locationJose O. | Overall Experience
Very helpful and extremely curtious staff.Alan K. | Overall Experience
You charge us for a storage unit we moved out before the payment date. We asked you on the 10th of July to take us off auto pay cause the unit was going to be empty on July 11th. Refund. Is due..joseph r. | Overall Experience
Excellent!Yunelkis R. | Overall Experience
The Goldenrod location is an above-average UHaul experience. The staff was extremely friendly and helpful. The store was well organized.Christina F. | Overall Experience
It’s a excellent company in my 3th time keeps me going back every time prices y services you can beat them.thaks again.MARCO S. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!