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SHAWANDA M | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage Of Goldenrod
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Only one person available for everything. Ended up doing the self checkout via the app after getting tired of waiting.
JAIME DNada están trabajando muy bien
EDWIN PGreat team excellent service and the manager is doing above and beyond to help best location by far
HECTOR VEveryone made it easy. Thank you
MARY HEveryone was excellent, just keep up with the good work.
FERNANDO PNo one answer the phone lines, when I was trying to call yesterday morning to advise I was going to be 1 hour late to drop trailer due to a traffic accident that was having the Interstate 528 shutdown completely...instead of dropping it at 10:45am as I was supposed to, I did at 12:15pm...advice the person who did my check in about it being late and no one answering the phones...and she said OK, and that invoice will be emailed...to my surprise they charged me for 2 days instead of 1.day.
CARLOS RThere was long , wood nails on the strap EXACTLY where the tires go over, and of course punctured a tire. The absolute worse place to put wood nails. Fix it!
PAUL MExcellent services and great customer service
DAVID V | Overall ExperienceStaff was friendly and very helpful.
JASON CExcelente servicio y autos en perfectas condiciones
jorge sTurned in my trailer 48 hours ago and they still haven’t checked it back in. I’m about to be charged for an overdue rental tomorrow, even though I returned it days ago.
JARED EThe chauffeur door needs a new lock and the pull down window thing is keeps detaching. Thank you.
ILIA LIn order to get the truck to the storage unit there was flat bed trucks blocking making it difficult to reach the storage unit we had to maneuver around these vehicles. By the way I always use your facility.
SANDRA SDid not check in my equipment properly, received call 2 days later asking to drop off. Person that called was friendly and issue was resolved.
SANTO MBoth employees I dealt with starting with placing the reservation to pick up and drop off, were very helpful and professional.
PATRICK CExcelente
ANGELO UThis location is always super quick and professional.
NORIELYS TI’m so glad that I was able to return the truck to this location which I selected since I booked the. Earlier, I received a strange text email indicating that “as agreed” the drop off location was changed to Ocoee, FL. I do not understand why U Haul changes the reservations after they have been confirmed.
SANDRA RThey made it quick, & easy. I had set it up online, & they quickly finished the paperwork, took the payment, hooked up my trailer, & I was down the road.
WILLIAM SI'm very disappointed in this location. Not once did they tell me to fill up before returning. But I know from experience that is what you do. So I did. I filled the tank up all the way at the wawa next to this location. Just to be charged for not filling all the way up. Which again I did fill it all the way. I knew this was going to happen when the guy at the drop off said, they'd just email us a receipt.
Stephen FGood
Rafael C | Overall ExperienceBad service
STEVEN KThe dolly i rent wasn’t inside the truck I didn’t asked when pickup the truck and they didn’t advise me to picking it up inside the store..
MARIA MSuper nice people
ISMAEL S | Overall ExperienceI always find what I need
FRANCISCO JVery easy check out process. I cannot remember who helped us, but he was very courteous, professional and friendly.
CODY PHad a bad experience and wouldn't wish it for anyone dealing with Uhaul.
Diansky R | Overall ExperienceHad to switch to this location because U-Haul called the night before saying my reserved van at my original U-Haul location wasn’t available. Not pleased, as the new location was further away, but was still charged per mile.
RYAN KWonderful Staff! Favian V. Was absolutely amazing!!!! And the owner! Awesome!
CARRIE H | First ImpressionsAbove and beyond!!!! Amazing customer service!!! Props to Fabian
CARRIE HAllow in-town rentals to be returned at any u-haul location. I had to use more mileage and gas to return and it really made things more difficult for me.
Alyssa CSuper chill dude !!
Wesley NThe representative did not wanted to check the truck when I returned it, now I got a charge of $50
ITALO HOur unit was regularly blocked by uhaul trailers, making it difficult to access the unit when we needed to. If that space is needed more for parking, then the unit shouldn't even be rented out.
JUAN G | Overall ExperienceEverything went great and smoothly
LINDA SI only kept the van less than 5 hours and filled the tank back to its original position. I’ve yet to receive my reimbursement. Where is my credit card reimbursement???
DEBORAH PThe staff are professional and helpful - they went above and beyond. I am grateful for their help and would definitely use this location again!
SHERI BAll was good but I did not receive my receipt per email per the person that checked me out on the truck rental. Please send: Jcicolini2@gmail.com
JOSEPH CGood service for the community
VICTOR FNothing the goldenrod rd. team is awesome
DAVID SI was initially charged for a dolly just to find out there were none available. Then I was wrongfully charged a cleaning fee when I returned the vehicle in the exact same condition I received it. I should be refunded the cleaning fee
CAITLIN OGreat service and friendly
GARY F | First ImpressionsGet the truck wheels aligned
Isaiasha CPlease do not rent a truck claiming to have a full tank when it really isn't, and then charge $75 if it is not delivered with a full tank, and please maintain it properly as it smells awful.
ELEMANIEL VThis place is a joke
NATALIE GThe prople working at the site were so friendly. Great Customer Service! Great website to make reservations!
GINA PDropped off after hours. U-Haul itself is garbage. This was my first and last time dealing with them.
Dixie WExcellent service
JOEY SI specifically asked the manager at the location where I rented it if I could drop it off at another location, she said yes and did not say there would be a charge. The total cost of the rental was $50.01. So, I decided to drop it of at the Goldenrod Rd location because it was night and better lit than the original location. The manager at the Goldenrod Rd location said there could be a charge if I dropped off at their location, since it was not the original location. I told him if that was the case, I would just drop it off at the original location tomorrow morning. He said no, it's ok, I'll take care of it. I got a charge on my credit card within an hour of leaving for $111.87, more than double the cost of the rental. I called U-Haul and I have filed a dispute.
CLAUDE CGood
ROBERTO TExcelent
GIL M | Overall ExperienceIs fine
GIL MGreat customer Service. Thanks 😊👍
MAGDELYN CGetting over charged isn't nice
MICHAEL TU-haul App could be a whole lot user friendly. Customer service by phone and at location where supperve...
HUMBERTO Omy experience was very good. everyone was professional and polite. Thanks for the good service. GOD BLESS
ALBERTO SEverything seems fine to me Highly recommend this place
DANIEL CI reserved a Cargo Van. and when I arrived they did not have one available. The staff was very apologetic and gave me what they had which was a much larger box truck. I was very dissatisfied with this truck. I only needed a small van. The box truck cost me more per mile and used more gas. The vehicle drove fine & the location was not a problem. It just was not what I reserved and that was extremely frustrating.
GWENDOLYN CTodo el personal muy amable y servicial, los horarios muy bien un poco disgustada con el precio para ser espacios sin A/C cuando he pagado menos por eso, pero por lo demás todo bien!! Gracias por su servicio!!
Mynerva G | Overall ExperienceThank you
KELVIN B | First ImpressionsRenting from this storage is like a good family relationship!
Terry R | Overall ExperienceTodos los servicios que me brindaron estuvieron estupendamente bien,los empleados me ayudaron en lo que necesitaba muy atentos y respetuosos. Gracias a todos por su gran servicio.
evelyn g | First ImpressionsDoors need replacing to roll up and down
Terry R | Overall ExperienceKeep it up
Syed H | Overall ExperienceLoved the experience every was smooth no issues
JESS M | First ImpressionsGood people
Rainer a | Overall ExperienceGood people
Rainer a | First ImpressionsThe customer service is excellent at all times. This is my main choice location always. Keep up the good work
nilda r | Overall ExperienceWhen having problems with website and locations available, a quick call to location always got everything back on track without delay. Great customer service at this location. Thanks.
Christopher E | Overall ExperienceNedds More Ac inside , especially when you go on second floor units
Flor B | Overall ExperienceFrom someone who moved from NY to FL?… it was just what I needed while I found my own place. Thank you
Emilie R | Overall ExperienceThank you randy for great service 👍
IBRAHIM M | Overall ExperienceYour fee are to high ,in the last two years, your storage fee were very high, for the quality of the storage, you need to upgrade your unit if you are over charging customers..
Brelenda T | Overall ExperienceGreat service for over 2 years. If o ever need this service again I know where to go
Pudele J | Overall ExperienceThis location is the best!!!!
TRACY H | Overall ExperienceIf ever again I would be to move back to Orlando that will be my place to use for moving again 🙂👍
David R | Overall ExperienceIf I need to I would choose uhaul again thank you dianna
Dianna B | Overall ExperienceGreat Customer Service.
PETER C | Overall ExperienceWhile I am sad to have to go, life is going well for me and it’s time to spread my wings. Your location and staff were always amazing and I appreciate it. Thank you all for being you!!
abilio b | Overall ExperienceService has been pretty good. My unit does have an issue with the ceiling. I advised the workers and he said they advised me they would have it looked at,
Diann B | Online Move InVery good Customer Service.
PETER C | First ImpressionsKeep up the good work.
David R | First ImpressionsGiovanni was very professional and courteous
FAROOK M | First ImpressionsEverything went smooth and all the staff were very polite and helpful. 👍🏽
Kenia R | First ImpressionsSecurity gate was often out of order and left open. We understand there was a work order in but for the past few months, the gate has been open 24 hours.
Dennis B | Overall ExperienceVery friendly service staff and easy to use services.
Gregory G | First ImpressionsAt this location great. Just some locations like S Orange St orlando fl that ruins the reputation of the company.
Christian G | Overall ExperienceIt wa very efficient
Israel R | Online Move InEasy, fast, and a lot of space
Steven V | Overall ExperienceOffice at location was extremely friendly and provided great service.
RICARDO R | Overall ExperienceAt current this location has had road construction going on for the last 2 years. This make road access a little difficult. I know that is not the facilities fault.
Harry L | Overall ExperienceThey were very professional, friendly and helpful he store was clean the storage was clean .. you need more climate control storage.
Maria h | First ImpressionsTodo estuvo muy muy bien y me trataron súper bien 100 por ciento recomendado
Braulio I | First ImpressionsWhen I called the UHaul 800 number to get a different store facility because my original reservation was completely messed up I was told by the representative that I was getting a 10x10x10 Environmentally controlled storage room. We we arrived at the Goldenrod location it was a 10x10x6 which does not accommodate a King size mattress so I had to use a secondary storage facility. I am giving the facility an excellent rating but UHaul and my move get a poor rating at best.
Scott H | First ImpressionsI have, in the past couple weeks, had way more experience working with storage solutions than I want to contemplate. But, U-Haul has been exemplary both in terms of storage and truck rental.
Karina W | Online Move InThey were amazing
Tabatha N | Overall Experiencealways friendly and very helpful!
Bryan M | First ImpressionsGood 👍❤️👍👍❤️👍👍❤️👍
Jorge D | Overall ExperienceOne thing am not sure if there is any lighting in the unit for when it start to get dark while am in the unit. thank you.
Maria R | First ImpressionsRichard and his staff was absolutely amazing but especially Richard! Awesome manager!!!!!!!
Lynette R | Overall ExperienceWe moved down in June, had problems back home with Uhaul and absolutely no problems with this one! Amazing staff, very friendly and helpful.
Amber A | Overall ExperienceI was supposed to get a free month rent and they still charged me the month.
Mileslie G | First ImpressionsRegular storage was clean, convenient but a bit overpriced. Staff s friendly and helpful.
Irene P | Overall ExperienceThank u so much wonderful service
ALICIA C | First ImpressionsI have never had a complaint and the manager was very professional and helpful during the pandemic time. Thank you
Maribel A | Overall ExperienceEl manager muy atento con los clientes y servicial
Luis P | Overall Experiencequick and friendly
Seccionie D | First ImpressionsI thought storage would be bigger b/c it says 1-2 bedroom luckily for me I didn’t have furniture
MAQUITA C | Online Move InTodo Super bien y el trató y servicio bueno ya q es mi tercera vez q usó el servicio de store Super.
Jorge D | First ImpressionsIn the 8 years that I have been there. Staff has been awesome the few times that I was there. Highly recommend this location. Thank you so much. And appreciate you all.
SYLVIA G | Overall ExperienceI closed out my unit with almost two weeks left that I paid for and was not given any money back. Very disappointed.
Taylor R | Overall ExperienceI have used this location many times before and it has been pleasant and useful for me.
David R | Overall ExperienceIt was the manager Richard who went over and beyond to help me, if it wasn't for him my experience with this location would have been horrible.
Tanya J | Overall ExperienceNot much space for big rental trucks. Very crowded facility.
Kristie K | First ImpressionsMy unit had an immense amount of spiders. I left my things for a month and pretty much any item that was touching walls of the unit had super webs and a possible large spider. I killed 18 just in the process of moving my things out of the unit and have been finding sneaky ones in my new place since bringing my stuff back.
Alecia V | Overall ExperienceExcelente todo gracias
Nestor R | First ImpressionsVery good on time
Carlos B | Online Move InThis was the worst move of my life, I get to the storage, when I reserved I explained I needed the biggest size, I was told I would get the biggest one because I explained I had a 3/2 I was moving out of. Get to the storage I was given a small storage and told they had no more available I ended up having to leave some of my items outside of the storage unit knowing they would be stolen, they did nothing to try and resolved this problem and yet my sister in law saw empty units that was bigger than mine empty. I am beyond mad and won't use their storage units after this!
Tanya J | First ImpressionsBrian was very efficient, courteous and professional. I was rather impressed with his outstanding customer service. This is extremely rare with many young people. Someone has trained him well.
TRAVIS C | First ImpressionsIt was very clean, but the hallways are way to narrow.
Taylor R | First ImpressionsI love the SERVICE. Everyone was friendly and courteous.
Emma P | Overall ExperienceHappy with the service and help the employees provide me very professional and respectful.
ZUGEIRY M | Overall ExperienceStaff was outstanding and incredibly helpful.
Drew A | First ImpressionsGreat customer service from the staff, really appreciated it !
sharon p | Overall ExperienceI moved out of this unit on June of 2020. I paid the balance and went in the office, the clerk told me to empty the unit and take the lock with me. I did. On my way out I stopped at the office again and he told me no docs need to by signed. I then get bills for each month after my move out. In multiple attempts to contact this store the phone was hung up. Terrible expierence! And I moved out on June/2020 not Jan/2021.
Roberto H | Overall Experiencebien information de los services que Preston Buena atencion
Luis P | First ImpressionsThank you for providing great service!
Latosha H | Overall ExperienceThe manager Richard is an awesome and kind man! The staff was nice and helpful as well! Thanks guys!
princess o | Overall ExperienceFast, Friendly service
Armod B | First ImpressionsFalse advertising on storage unit. The truck I rented had the check engine light on the entire trip.
TIRZA A | First Impressionswhen I moved my stuff to the storage gate was broken so gate had to be left open and this went one for at least a week. another time I went there at 6:30 pm lights for building 6 and 7 were out..
Delores ( | Overall ExperienceAlways dealt with friendly staff
FRANCISCO B | Overall Experiencethe young woman who helped me was professional and took care of all of my needs , I will refer any friends to your location.
Susanne C | First ImpressionsThank you for your help very helpful
Nelson F | First ImpressionsTerrible service. The employees were dishonest. Never again.
Ada N | Overall ExperienceVery easy to use
Valarie Z | Overall ExperienceI checked in online. it was fast & easy. when I got to the storage it was clean & they had left me the lock with keys. the only negative is gate was open because it was broken.
Delores ( | First ImpressionsYou are the best
Heady T | Overall ExperienceI have nothing negative to say.
Jonathan M | Overall ExperienceThis location has the best staff!!! They have been wonderful during the tough situation that my daughter and I have been going through. The manager and staff have compassion and a good heart.
TRACY H | Overall ExperienceNone
Carmen C | First ImpressionsThe staff was great once you got to them. The wait was extremely long they really need more help at this facility. Happy the storage was ground level and accessible.
Santoria J | First ImpressionsI moved from Texas to Orlando using U-Haul truck for my moving, I kept my unit #543 for 2 years, I used U-Haul truck for my moving to my apartment. Thank you U-Haul for making everything easy for me!!
Diana R | Overall ExperienceGreat place!
KARIN S | Overall ExperienceFriendly staff. Got us in and out in a matter of minutes. Great location.
FRANCISCO B | First ImpressionsFor the most part everything worked out as planned with moving 2 u boxes across the country. One minor glitch along the way however it was handled quickly and the GM Richard was a great help.
Craig K | Overall ExperienceOne small hiccup from customer service phone call that was resolved the next day other than that it was a very smooth delivery from start (San Diego) to finish (Orlando). Thank you
john V | Overall ExperienceWas billed several times after I turned in my UPod!!! One time being a charge over $500!!! This issue wasn’t fixed for months and continued to happen. I’m not sure if it is fixed now!!
JULIANA S | Overall ExperienceThank you guys. Awesome customer services. Nice facilities. Will use them again if I’m in need again.
marjorie p | Overall ExperienceExcelente atención ...muy buen trato
Luis U | First ImpressionsI did not go into the store or office just spoke with the personnel on the phone
RAYMOND P | Overall ExperienceOutstanding service and folks.
Gerald N | Overall ExperienceStaff there deserve the best ratings available. They went over & beyond
Lilyanna M | Overall ExperienceAdam and his crew are the BEST
ROBERT F | Overall ExperienceGreat customer service with a smile.
SHALONE M | Overall ExperienceGreat customer service at this location. Plenty of trucks and trailers to choose from. Everything you need to do it yourself. Gated access works great.
JAVIER S | Overall ExperienceTHE STAFF OF THIS FACILITY DO NOT HAVE ANY COMMUNICATION WITH OTHERS FACILITIES THAT ARE IN OTHER CITYS THE COMMUNICATION LEVEL IS LOW AND ONE HAND DO NOT KNOW WHAT THE OTHER HAND IS DOING VERY POOR.
eleonora d | Overall ExperienceGreat service!!!!
Yolanda C | Overall ExperienceThanks for everything
LaKeatha H | Overall ExperienceLike the covinience of having everything in climate control where none of my stuff would get damage, staff was really helpful and friendly
Luis C | ReservationThank you
Velindia M | Overall ExperienceOut of the many times I called back for this location to reach out to me for inquiries or even lost and found items, not once did i ever recieve call backs pertaining to my immediate account with'em.
curtis p | Overall ExperienceVery nice customer service !
Yvonne R | Overall ExperienceExcellent customer service 👍
BRENDA J | Overall Experiencea blow out on the trailer; bad wind shield wiper I arrived in in Fl. was told you had a unit I needed it was the only one left had to pay first month rent if I get it frustratin
Yvette C | Reservation24hrs acess shouldn't be charge others dont charge that...only thing other then that was a great location
Jose O | Overall ExperienceVery helpful and extremely curtious staff.
Alan K | Overall ExperienceYou charge us for a storage unit we moved out before the payment date. We asked you on the 10th of July to take us off auto pay cause the unit was going to be empty on July 11th. Refund. Is due..
joseph r | Overall ExperienceExcellent!
Yunelkis R | Overall ExperienceThe Goldenrod location is an above-average UHaul experience. The staff was extremely friendly and helpful. The store was well organized.
Christina F | Overall ExperienceIt’s a excellent company in my 3th time keeps me going back every time prices y services you can beat them.thaks again.
MARCO S | Overall Experience