As always; great, friendly, quality service.George D.
U-Haul Moving & Storage of Goldenrod
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Justin M.
I moved out of this unit on June of 2020. I paid the balance and went in the office, the clerk told me to empty the unit and take the lock with me. I did. On my way out I stopped at the office again and he told me no docs need to by signed. I then get bills for each month after my move out. In multiple attempts to contact this store the phone was hung up. Terrible expierence! And I moved out on June/2020 not Jan/2021.Roberto H. | Overall Experience
Customer did not leave a comment.Juan S.
Customer did not leave a comment.Nicole C.
You only gave me 31 miles for my trip. When i went to return your own employee said you rip people off that way. I wont ever use uhaul again.Adam R.
Great job and excellent customer serviceCharlotte F.
Customer did not leave a comment.Richard W.
Customer did not leave a comment.Scott P.
Customer did not leave a comment.VICTORIA G.
Customer did not leave a comment.SEAN G.
Customer did not leave a comment.Brad O.
Customer did not leave a comment.Carolyn Z.
I dropped off truck after hours, so convenient was the website for return.Alberto B.
Customer did not leave a comment.Beverly R.
Customer did not leave a comment.VICTOR C.
Customer did not leave a comment.Michael P.
The trailer i rented worked perfectly. Unfortunately one of the back lights didn't work as I found out when I was pulled over by a Georgia state trooper. Need to make sure all lights are working before renting out trailers.Richard G.
I look all information before online and I select the location that I pickup the truck and next I are outside with truck do not have sufficient gas and them call me I don't return the truck to the location is more near and convenient for me them charge me more money when that supose to give me the credit I return a truck a lot more gas them give me a truckPEDRO R.
Stop these surveysJeffrey C.
Customer did not leave a comment.Ronnie L.
Customer did not leave a comment.Charles A.
Made a reservation for a 10foot truck and some other equipment. The reservation was made in advance and the dolly was not available. It would have been nice to be notified so other arrangements could by made.Kevin B.
Customer did not leave a comment.Alejandro R.
Great service! Would use again!CESAR B.
Customer did not leave a comment.MAITRI J.
Employees were friendly an efficient. Process was much easier and quicker than I had expected.CARMEN M.
Make sure you inspect inside of trailer and should use recent photos of trailer. Employees weren't that friendly and had very little knowledge about the equipment. D minusBRIAN S.
Customer did not leave a comment.Carlos P.
Fo overnight drop outs, making sure the area is well lit or have a lot of light to that customers can see their surroundings better.Larry D.
Customer did not leave a comment.Kevin C.
Customer did not leave a comment.Jose R. | Overall Experience
Customer did not leave a comment.Raymond M.
every time i rent a truck certain emergency lights go on. I don't n=know if the type of trucks but its not good. what if they were really a problem.Patti G.
Very Good location and staff, thank you!MURILO LUCAS P.
Customer did not leave a comment.Cristian F.
I was doubled charged for 1 rental. I went back to the rental site where I picked up the truck and was told to call customer service. I called customer service and the representative told me that UHual had a glitch in their system that doubled charged some customers who made reservations online. Couldn't give me a confirmation or send an email informing of the refund. I asked for a time frame, the representative couldn't provide one either. Extremely frustrating for a customer who has used UHual several times in the past.Javier B.
Customer did not leave a comment.Carlos G.
I feel like family whit the person who take care. Thanks.JAVIER M.
Efficient and helpful.DIANNE N.
Customer did not leave a comment.Jason Q.
Great team of professionals!! Keep up the great work:-)Itzy M.
Customer did not leave a comment.William P.
Customer did not leave a comment.JOHN B.
Fast and easy to PU and drop off a trailer.Recomended 100%.Jose R.
Horrible customer serviceNASHALY R.
Great and people. Thank you!Jony M.
Great location for U-Haul rental and drop off. This appears to be the main business for this location. They were fast and efficient.Robert F.
Customer did not leave a comment.EFRAIN C.
Customer did not leave a comment.CHERYL C.
Customer did not leave a comment.Denisha D.
Customer did not leave a comment.TIRZA A. | Overall Experience
bien information de los services que Preston Buena atencionLuis P. | First Impressions
Staff was courteous and helpful. The whole experience was great!JESSICA M.
Customer did not leave a comment.ANGELA T.
Customer did not leave a comment.David M.
Customer did not leave a comment.jeffrey M.
Customer did not leave a comment.Italo M.
Customer did not leave a comment.JACQUELINE F.
Customer did not leave a comment.Roberto R.
Great guy who literally got to us immediately , checked the truck out and thanked us.Michelle N.
Customer did not leave a comment.MAKSIM Z.
Customer did not leave a comment.RONALD P.
Outstanding customer service and relations!! Extremely helpful and efficient!!Alan P.
Customer did not leave a comment.Jose E M.
Excellent excellent customer service and I recommend you guys to a friend at any time have you have used you guys in the past beforeDAMIAN M.
Customer did not leave a comment.Jestin H.
Everything went smoothlyJonathan P.
The app was slow so I went inside and the associates inside were very professional and helpful. By far the best moving experience I've had.Kevin P.
Customer did not leave a comment.Harry I. | First Impressions
Customer did not leave a comment.Phillip W.
Customer did not leave a comment.Kathleen W.
Customer did not leave a comment.RAUL G.
Customer did not leave a comment.Dennis A.
Customer did not leave a comment.Ashley D.
Make sure there's room for returning trucks to pull into, we had to park on the ramp coming into the lot off a busy street.CHRISTOPHER D.
More clerks would be nice.Eduardo R.
Customer did not leave a comment.Amanda R.
Customer did not leave a comment.Sarah B.
Customer did not leave a comment.PEGGY E.
Customer did not leave a comment.Kenneth R.
Customer did not leave a comment.Waldemar F.
Unprofessional deal with me. Your employee do not show any interest on his job.George P.
Customer did not leave a comment.Samuel C.
Customer did not leave a comment.Jacqueline F.
the truck had a chipped windshield and the tire light was on and well as the trailer light wouldn't turn offPatti G.
Customer did not leave a comment.VILAY N.
No commentJohnny V.
Customer did not leave a comment.william W.
Truck is very old... Runs horrible...glad I was only going a few miles. Air conditioning is hot then cold then hot again.. Gas gauge is faulty. I picked up and the gauge said 1/4 tank. After just a couple miles it immediately dropped to empty. I put $20 gas and it went back up to 1/4 and then never moved for my almost 40 miles trip.Amber L.
Customer did not leave a comment.AILEEN V.
Customer did not leave a comment.WALTRAUD M.
I hate moving. This was the easiest part.RONALD J.
Customer did not leave a comment.JOHN M.
$0.99/mile-Rate per mile is alot. I will probably look at other options before renting a Uhal truck again.Brian M.
Customer did not leave a comment.Mona S. | Overall Experience
Customer did not leave a comment.Dayana N. | Overall Experience
Customer did not leave a comment.JULIAN A.
Customer did not leave a comment.Victor P.
Customer did not leave a comment.Raphael R.
Customer did not leave a comment.andrea S.
Customer did not leave a comment.JOHN M.
Thank you for providing great service!Latosha H. | Overall Experience
Customer did not leave a comment.Phillip S. | First Impressions
Customer did not leave a comment.Irma P. | Overall Experience
Customer did not leave a comment.Vaughn G. | First Impressions
Customer did not leave a comment.Shania F. | Overall Experience
The manager Richard is an awesome and kind man! The staff was nice and helpful as well! Thanks guys!princess o. | Overall Experience
Customer did not leave a comment.MELMAR O. | First Impressions
Fast, Friendly serviceArmod B. | First Impressions
False advertising on storage unit. The truck I rented had the check engine light on the entire trip.TIRZA A. | First Impressions
Customer did not leave a comment.Lori H. | Overall Experience
when I moved my stuff to the storage gate was broken so gate had to be left open and this went one for at least a week. another time I went there at 6:30 pm lights for building 6 and 7 were out..Delores (Lori) D. | Overall Experience
Always dealt with friendly staffFRANCISCO B. | Overall Experience
the young woman who helped me was professional and took care of all of my needs , I will refer any friends to your location.Susanne C. | First Impressions
Thank you for your help very helpfulNelson F. | First Impressions
Terrible service. The employees were dishonest. Never again.Ada N. | Overall Experience
Very easy to useValarie Z. | Overall Experience
I checked in online. it was fast & easy. when I got to the storage it was clean & they had left me the lock with keys. the only negative is gate was open because it was broken.Delores (Lori) D. | First Impressions
You are the bestHeady T. | Overall Experience
I have nothing negative to say.Jonathan M. | Overall Experience
This location has the best staff!!! They have been wonderful during the tough situation that my daughter and I have been going through. The manager and staff have compassion and a good heart.TRACY H. | Overall Experience
NoneCarmen C. | First Impressions
The staff was great once you got to them. The wait was extremely long they really need more help at this facility. Happy the storage was ground level and accessible.Santoria J. | First Impressions
I moved from Texas to Orlando using U-Haul truck for my moving, I kept my unit #543 for 2 years, I used U-Haul truck for my moving to my apartment. Thank you U-Haul for making everything easy for me!!Diana R. | Overall Experience
Great place!KARIN S. | Overall Experience
Friendly staff. Got us in and out in a matter of minutes. Great location.FRANCISCO B. | First Impressions
For the most part everything worked out as planned with moving 2 u boxes across the country. One minor glitch along the way however it was handled quickly and the GM Richard was a great help.Craig K. | Overall Experience
One small hiccup from customer service phone call that was resolved the next day other than that it was a very smooth delivery from start (San Diego) to finish (Orlando). Thank youjohn V. | Overall Experience
Was billed several times after I turned in my UPod!!! One time being a charge over $500!!! This issue wasn’t fixed for months and continued to happen. I’m not sure if it is fixed now!!JULIANA S. | Overall Experience
Thank you guys. Awesome customer services. Nice facilities. Will use them again if I’m in need again.marjorie p. | Overall Experience
Excelente atención ...muy buen tratoLuis U. | First Impressions
I did not go into the store or office just spoke with the personnel on the phoneRAYMOND P. | Overall Experience
Outstanding service and folks.Gerald N. | Overall Experience
Staff there deserve the best ratings available. They went over & beyondLilyanna M. | Overall Experience
Adam and his crew are the BESTROBERT F. | Overall Experience
Great customer service with a smile.SHALONE M. | Overall Experience
Great customer service at this location. Plenty of trucks and trailers to choose from. Everything you need to do it yourself. Gated access works great.JAVIER S. | Overall Experience
THE STAFF OF THIS FACILITY DO NOT HAVE ANY COMMUNICATION WITH OTHERS FACILITIES THAT ARE IN OTHER CITYS THE COMMUNICATION LEVEL IS LOW AND ONE HAND DO NOT KNOW WHAT THE OTHER HAND IS DOING VERY POOR.eleonora d. | Overall Experience
Great service!!!!Yolanda C. | Overall Experience
Thanks for everythingLaKeatha H. | Overall Experience
Like the covinience of having everything in climate control where none of my stuff would get damage, staff was really helpful and friendlyLuis C. | Reservation
Thank youVelindia M. | Overall Experience
Out of the many times I called back for this location to reach out to me for inquiries or even lost and found items, not once did i ever recieve call backs pertaining to my immediate account with'em.curtis p. | Overall Experience
Very nice customer service !Yvonne R. | Overall Experience
Excellent customer service 👍BRENDA J. | Overall Experience
a blow out on the trailer; bad wind shield wiper I arrived in in Fl. was told you had a unit I needed it was the only one left had to pay first month rent if I get it frustratinYvette C. | Reservation
24hrs acess shouldn't be charge others dont charge that...only thing other then that was a great locationJose O. | Overall Experience
Very helpful and extremely curtious staff.Alan K. | Overall Experience
You charge us for a storage unit we moved out before the payment date. We asked you on the 10th of July to take us off auto pay cause the unit was going to be empty on July 11th. Refund. Is due..joseph r. | Overall Experience
Excellent!Yunelkis R. | Overall Experience
The Goldenrod location is an above-average UHaul experience. The staff was extremely friendly and helpful. The store was well organized.Christina F. | Overall Experience
It’s a excellent company in my 3th time keeps me going back every time prices y services you can beat them.thaks again.MARCO S. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!