Customer Reviews for U-Haul Moving & Storage of Grants Pass

Rating:

5.0

I rented two trucks, and a trailer for a recent move, and all three were excellent

Rating:

5.0

If you provide the next customer the same service I received, no improvements are needeed

Rating:

5.0

Make sure the cab is extra clean, and maybe wash the windshield.

Rating:

5.0

Always friendly and get you out the door quickly

Rating:

1.0

The whole experience was ridiculous and in the end I am being charged for 233 miles that I never even drove. The guy did not know what he was doing and it took from 2:45pm when I was supposed to get uhaul til 3:30pm before I could leave with one and was charged another day for bringing it back by 3:30...very unprofessional

Rating:

5.0

The whole experience was perfect. The person who unhooked the the trailer when I returned it was so great. He even made sure the the cover for the lighting connection plug on my car was in place, without me having to ask him to.

Rating:

2.0

The truck was in horrible shape. Body damage to the drivers door and fender. Inside was dirty. A/C fan would only work on high.

Rating:

5.0

Outstanding customer service!!

Rating:

2.0

Make sure the uhaul at least has a gallon or two of gas in it. When I picked the vehicle up it was on complete empty. Plus it was crammed behind another vehicle making it almost impossible to get it out of the lot.

Rating:

5.0

Friendly and helpful staff made renting and returning an uhaul an enjoyable experience.

Rating:

4.0

Very friendly.

Rating:

1.0

I rented a trailer for $14 and you charged me $29. Why did you lie to me? I want my money back

Rating:

5.0

very easy and quick drop off.

Rating:

5.0

When a trailer comes in look at tread depth on tires. When renting one out if long distance look at tread depth for miles the customer will be traveling.

Rating:

4.0

Nothing it turned out great! Thanks Nathan

Rating:

5.0

It really helped a lot

Rating:

2.0

The truck had very inconsistent AC throughout my 9 hour drive when outside temps were well over 100 degrees. Due to the inside cab temps that well exceeded 100 degrees, I had to stop multiple times on my trip to cool off since even driving with the windows down was miserable. There was a severe rattle in the driveline at slow speed and vibrations at highway speeds. I tried to call the pick up location back multiple times and nobody picked up the phone. Since I was hours into my drive back, I didn’t want to make the return trip to then have to swap out my cargo. When I picked up the truck the person behind the counter was very polite. After I went outside to get in my truck the truck was parked in and nobody could be bothered there to move the trucks around so I had to do a 10 point turn to get out. The truck also didn’t have a full tank of fuel which should be expected given the truck was planned to go on a 500 mile trip.

Rating:

5.0

I will drive 45 minutes from my home to rent from this location from now forward. Been a customer of UHaul for many years and this manager was by far the best employee I've encountered. Keep him happy because he's one in a million. He deserves credit and it's my only review, but UHaul should recognize this fella. I can't say enough good about this location because of this employee.

Rating:

5.0

Excellent place and always had supplies

Rating:

5.0

U-haul facility extremely well managed. Knowledgeable courteous crew and very fast service. Always a very extensive selection of vehicles to choose from whatever your needs . Thank You Anthony Mayfield / General Manger for managing a very efficient facility.

Rating:

5.0

Great customer service.

Rating:

5.0

Great customer service

Rating:

5.0

The gal that took care of me was welcoming , friendly and had good knowledge. The indoor storage is awesome especially on these hot days it felt so good.

Rating:

5.0

Both Ron and Naomi provided excellent customer service. Ron, at the start of our rental period, paid close attention to our concerns for our particular situation and addressed them well. Naomi, at the end of our rental period, took good care of us when an unusual situation arose and we needed some extra help. Bravo both of you!

Rating:

5.0

Nothing I can think of.

Rating:

2.0

Chaotic checkout, took over an hour. The attendant sweated me for being a little late on the return and charged me for an extra day. Won’t be using this location again

Rating:

5.0

Naomi is awesome, super helpful. Happy to do business with this location.

Rating:

5.0

The staff is extremely helpful and professional!

Rating:

5.0

Excellent customer service on pickup and drop-off

Rating:

5.0

Nothing. Great team!

Rating:

5.0

👍

Rating:

5.0

The staff went above and beyond to make sure I was a happy camper. Naomi was able to find unloading help at the last minute, and it was 100+ degrees. Very satisfied.

Rating:

5.0

From the manager down it was an exceptional experience. Well informed and courteous. Helpful on how to assure your towing was comfortable.l

Rating:

1.0

The girl working at the Grants Pass, Oregon location on May 29 at 630pm told us we needed to buy a 2-inch ball as "ALL U-haul trailers use a 2-inch ball". Actually, we would have been okay with our 17/8 ball per U-Haul website. The trailer we were saddled with looked like it was one of the original U-Haul trailers. It was old, very well weathered & all of the decorative decals...were peeling away. The sole female employee hooked up the trailer, checked our lights & then we left. After driving about 2 miles on busy city streets--- the trailer came uncoupled! It was terrifying & fortunately no damage was done to our vehicle or your trailer. This could have resulted in a very serious or deadly accident had we been on the freeway or had the trailer loaded! With help of bystanders, we were able to get the trailer PROPERLY attached. I tried to contact the store in Grants Pass on May 30, to inform a manager, to no avail & the main U-Haul number also to no avail. It seems that your phones are never actually answered by real people. I returned the trailer a day early (June 1) in Osburn, Idaho. The "U'Haul lady" only works Monday-Friday from 8am-1pm. HUH???? (1:30 pm on June 1) & I was told to leave the trailer on the lot & a sales clerk took my information. I asked her to make a copy of my invoice but she refused. I asked for an email receipt but did not get one. On June 2, I received a voicemail from "Josh" TELLING ME to return the trailer to Coeur d' Alene----60 miles away--instead of Osburn! I tried calling this character back to no avail. WHY would I drive 120 miles to take a trailer back when my original drop site was Osburn?!?!?! RUDE!!!!! On June 3 (2 days after the trailer was returned) I received a terse TEXT from this number (509-892-5405) demanding to know where the trailer was & telling me that my trailer was overdue...! RUDE!!!!!! I contacted the "U-haul lady" (Jessica I believe--she was quite nice but untrained) at the Osburn location. She said she had not "checked-in" the trailer because she did not know how to do it when the pick-up was from another location. She then (the day after the trailer was due!) called her supervisor & told me it was "all good" & he would email me a receipt. Have NOT received a receipt yet!!!!! I have rented from U-Haul many times in the past & have never encountered this type of a circus! You seriously need to be training all your employees in every aspect of the business before U-Haul is no more.

Rating:

1.0

Very rude Naymil, customer service person passed off responsibility to fix issue gave me number to call I thought I was a customer not her

Rating:

5.0

The agent that helped me that day was very professional, fast and a hard worker ! You have a great employee there !! Thanks.

Rating:

5.0

Great folks to work with!

Rating:

5.0

I used this location to rent a 26 truck and auto trailer 9 months ago to AR. Now I dropped off a 5x8 cargo trailer in Grants Pass OR. Great people to work with on my moving experience.

Rating:

5.0

Everyone is so helpful and nice.

Rating:

5.0

Great service!

Rating:

5.0

Easy experience. Friendly staff

Rating:

4.0

Not have the cab smell like cigarettes

Rating:

4.0

I reserved the truck on Wednesday and when I went to pick it up they were going to charge me more than what showed on my reservation receipt. They did fix it.

Rating:

5.0

Naomi was awesome, great help. Thanks

Rating:

4.0

The employee entered an inflated amount as my starting gasoline level. Luckily, I screenshot the actual gas level and showed it when I returned. The second employee was able to adjust so I wasn't overcharged, but it took her a few minutes.

Rating:

5.0

Can't think of anything loved the people

Rating:

5.0

Thank you for your kindness.

Rating:

5.0

Customer service was top notch.

Rating:

5.0

Very helpful and friendly service. I rented a truck and then I was able to get a storage for the first month free which helped out more then I was expecting. Thank you!

Rating:

4.0

Loading rented equipment in advance would be helpful. I drove away without it but they were kind enough to deliver to me.

Rating:

5.0

Ward displayed excellent customer service.

Rating:

2.0

The guy you have working there was awful. He told me that we couldn’t use a paper license (even though we’ve rented uhauls multiple times a month to transport cars and that’s what we used litterally 2 days before) then he gets a call that we can and he starts trying to start an argument with me about his job on the line and is freaking out waiting for his boss to call. He kept repeating, “what does Bend have to do with us here. No like I’m not trying to be smart I’m just not understanding what it has to do with this situation”, well it’s related because no where did it ever say anywhere you don’t take paper licenses. Then once the boss calls he is getting frustrated because he can’t operate the simple app, he opted for us to do the selfie with a picture of the license, and then he was taking a picture of the license and getting flustered and frustrated because it wasn’t working because he put it in the spot for the selfie…. Then because we were there for 45 minutes with two kids just trying to rent a auto transport like we do before I was not happy, then he acted like I was yelling at him and it was my fault that he’s an idiot.

Rating:

5.0

Fast, efficient and friendly. I came in with no reservation and left with equipment in under 15 minutes.