Customer Reviews for U-Haul Moving & Storage of Granville Station

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Granville Station

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Sarah M.
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Excellent customer service!

June S.
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Know where other drop off locations with one way rentals. Your staff told me my end location was not possible (it was) and then I was charged additional money for the requested destination

Deidre H. | First Impressions |
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The rep was the kindest and most helpful person

Tim F. | Overall Experience |
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I was very pleased with the management of the site.

ayao D.
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Best customer service ever at a u-haul rental location. Truck was sanitized , and the old guy was extremely helpful

Dexter L.
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Love coming to this place to rent! Great customer service and the owner and his wife are the best!

Robert N.
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Customer did not leave a comment.

Suvisha T.
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The guy at the front desk was absolutely awesome!

Angela L B. | Online Move In |
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Customer did not leave a comment.

charisa S.
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A lovely facility there was a staff member behind the counter not in uniform but very sweet and very informative had to use the truck overnight in the dome light inside was not working

Seth F.
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The owner was as easy to work with as could be. Perfectly smooth transaction. Thanks!

Michael K.
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Customer did not leave a comment.

Reginald H.
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Nothing everything was excellent

Kyle P.
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Customer did not leave a comment.

Don W.
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Your employees at this location are great!!!

Thomas P.
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Customer service is so important for the success of any business, which is why Granville U-Haul is the BEST!!! The reason for that fact is because Joe and Sandy do exactly that----provide the apex of customer service. It is always a pleasure working with both of them, and that's supported by this being my 5th or 6th time renting a truck at the Granville location. Keep up the GOOD work and solid conviction of putting the needs of the customer first. As always---it has been a pleasure working with Joe and Sandy.

Sonya V.
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Customer did not leave a comment.

Bilal M.
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Loved the new online check in. Made things go very quickly and smoothly. Location was good and easy to work with.

Danita P.
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Great customer service ..he is amazing give that man a raise😍

Michael E.
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This location has the best employees. I love coming to this location ( Granville )

Tim F. | First Impressions |
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Felt very welcome there.

Adrian R. | Overall Experience |
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Great

Gregory W.
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Joe Did a great job handling and delivering the trailer. Thanks

LEONARD B. | First Impressions |
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Customer did not leave a comment.

Malcom M. | First Impressions |
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Customer did not leave a comment.

Lamika C.
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Customer did not leave a comment.

James H.
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Joe was great. Helpful and courteous.

Patrick P.
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Continue what you're doing - manager is an excellent resource

Viktor A.
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Customer did not leave a comment.

La Juona R.
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Customer did not leave a comment.

Kimberly N.
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Customer did not leave a comment.

GLORIA G.
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Customer did not leave a comment.

Zuleyma C.
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Customer did not leave a comment.

Andrew W.
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Customer did not leave a comment.

John P.
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Joe the owner was really nice and helpful. I have rented several trucks over the years and never had one that the interior was as clean as this one. They take great care and show concern for the equipment that they rent.

Kelly S.
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I rent a lot of Uhauls and have found this to be the best location by far.

Donna A.
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Customer did not leave a comment.

Lawrence M.
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Customer did not leave a comment.

Leanne C.
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Love the owner, he's always very respectful and overall a very nice guy.

Donald R.
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Very good experience! He helped me and apologized when his computer went down. Would definitely go back and use his services.

Thomas P.
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Clone Sandy and Joe!!!!! Both individuals always provide, quick and efficient customer services. I believe this is the fourth or fifth time that I have rented a truck within the last year and there are two reasons why----Sandy and Joe. It is refreshing to have a business geared towards the complete satisfaction of it's customers and U-Haul comes through due to those committed individuals. I have told friends and family that if you need to rent a truck----head to Granville Station. Once again, thanks for a good rental experience. Tom Pechacek

kevin F.
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Nothing. Give Joe a raise because he is fantastic and gives best customer service ever!!!

Vanessa P. | Online Move In |
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Customer did not leave a comment.

Jeffrey T.
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Nothing. I return to this location because of excellent customer service. Not all Uhaul centers treat their customers so well.

Christal H.
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Absolutely amazing service! Joe Rabideau is very hospitable and organized. Best UHaul worker hands down

Indea H.
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Customer did not leave a comment.

Shi K.
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Customer did not leave a comment.

Peter S.
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overall great experience thank you.

Holly R.
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No improvements needed. Customer service was very good. No complaints

Indea H.
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Customer did not leave a comment.

Loring T.
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Joe did an excellent job of taking care of my needs. He was very friendly and made sure that everything met my satisfaction. I was very highly satisfied with the experience!

Denise T.
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Customer did not leave a comment.

Richard L.
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Joe was awesome!!

Gregory H.
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Nothing - our experience with Joe was amazing!

Ken L.
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Joe, who runs this location, is an outstanding person! He is so friendly and customer conscious .... its the only UHaul location I would go to.

Philip T.
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Second rental in as many weeks went flawlessly with Joe providing the same attention to detail and efficiency as in the first week. Moving is stressful enough with all of its time-consuming nuances involving planning, packing and loading. I don't know about anyone else but, when it comes to multi-faceted projects, I need my ducks to be in a row and typically I am the only one that can make that happen. Now, when it comes to moving, I can count on someone else and his name is Joe. Excellent to know and comforting, too.

Susan K.
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Very pleasant experience.

TOM H.
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Clean and well maintain trucks for your moves hassle free

Courtney Q.
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Great experience!

Peter G.
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Customer did not leave a comment.

Philip T.
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Joe was extremely courteous and efficient in getting me checked-in and out within less than 10 minutes of my arrival. I needed that because waiting on inefficiency is not one of my strong suits. Besides, I had a busy day ahead of me and needed to get moving. Check-in upon return was the same. Joe and Sandy greeted me outside, asked how everything went and emailed my receipt within minutes. Afterwards, Joe began spraying-down and cleaning all of the touch-points inside and out of the truck. Very well-run operation that I would recommend to anyone. Great service provided with a friendly smile seems to be a thing of the past. Not the case here, so I give both an A+. Thanks Joe and Sandy.

rhonda S.
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Customer did not leave a comment.

Derek B.
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Customer did not leave a comment.

Bruce S.
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Customer did not leave a comment.

Thomas P.
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None. Once again I found the need to rent a moving van and my decision where to go was a "no-brainier." As always, Joe and Sandy Rabideau did not disappoint. I went to the Granville store met with Joe to discuss the details and was out in 10 minuets. This would be the 4th or 5th rental in the last 8 months and I never, ever had a bad experience. Joe and Sandy are professional, personable and they know the business; which I appreciate with all the possible rental options. However, their best quality is the complete customer services that they provide. It' s one of the best that I have from any business. Again, BRAVO to U-Haul for installing Joe and Sandy at this facility, truly good and honest folks. Tom Pechacek

Cyrena M.
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Excellent Professional experience

Asia T.
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Customer did not leave a comment.

Timothy L.
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excellent customer service pleasure to work with Sandy and Joe. Thanks You

Dimitri M.
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Great customer service

She K. | First Impressions |
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Very kind and friendly. Best customer service you can get!

Jenay T.
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Great customer service! Thanks

Pradeep V.
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Customer did not leave a comment.

Pakou L.
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Please look at reservations carefully. I was mistaken for someone else and was told they didn't have my truck when I arrived. I had already paid for the vehicle etc. In the end they did have my truck and lowered the price plus added more mileage to compensate, but this caused an hour delay in my move.

rhonda S.
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Consistent and Excellent Customer Service exhibit by managers. I travel from Germantown to Granville to rent because of the knowledge, hospitality and availability of equipment. Thank you for making it easy to move.

Christopher E.
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Customer did not leave a comment.

Scott H.
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Very friendly

JESSICA H.
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Very welcoming and professional. Thanks Joe!

Dominique L.
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Randy is the best! Customer service was amazing and she really took extra measures with sanitizing during this Covid experience.

Maya M. | Overall Experience |
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The owners of this facility were so welcoming and accommodating. It was always smooth when I came to the facility and easy accessing my unit. Once when I left my lock undone they called and emailed me to alert me the same day to come and adjust it for security. They monitor the facility Well so I felt my things were safe until I could get there later that day. With them walking around and doing checks for such situations daily I am grateful. I appreciate all of their the hospitality! Would totally recommend!

Shani T.
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Tge guy that was there was kind and nice best customer service Ive seen in along time.

Nadine R.
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Customer did not leave a comment.

Frank V.
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Owners were very polite and helpful. Made my experience wonderful

Debra B.
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Customer did not leave a comment.

Douglas B.
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Customer did not leave a comment.

Michael H.
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Sandy and her husband were both very friendly and helpful. Pleasure to do business with them and I would recommend this location highly. Mike

Carlos H.
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Its just fine the way it is now

John M.
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While the people and equipment at this location are great, UHaul in general sucks for their crappy app, website, and technology infrastructure. Unbelievable that a multi billion dollar company would fail so badly in this. I've rented multiple times over the last several years and it doesn't matter what location, their systems SUCK. UPS sucks too in a similar way. They must outsource their IT.

Jonathan Z.
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I ordered a 10ft Truck via the central phone number. I requested Granville location because my old house is RIGHT ACROSS THE STREET. For some reason the operator ordered it for 60th and Goodhope... I had no way to get there. So the gentleman at Granville cancelled the messedup order and offered me a cargo van instead. Worked perfectly. Love Granville location.

BERNARD M.
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Joe was more than excellent!! Very professional and friendly and a joy to work with.

Craig K.
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Customer did not leave a comment.

SHAHBAZ A.
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Front desk employee was very pleasant to work with.

Brian K.
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Customer did not leave a comment.

wanda D. | Overall Experience |
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Very experienced and gave me all the information that was needed for me

Loleta G. | Overall Experience |
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Customer did not leave a comment.

Edward C.
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excellent service and friendly staff

Tiyona M. | First Impressions |
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Customer did not leave a comment.

Jill N.
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Joe was awesome!!! Very friendly and helpful, no issues picking up or dropping off the vehicle. Would definitely rent from here again.

Robert L.
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Customer did not leave a comment.

Constance C.
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Had a very nice and helpful conversation with Joe! He was great!

Theron B.
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Real cool guy good to do business with.

Timothy S.
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Customer did not leave a comment.

Gabrielle W.
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Customer did not leave a comment.

Daniel F.
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Perfect first experience.

Decosta E.
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Customer did not leave a comment.

LOUIE T.
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excellent customer service

Tradra G.
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Absolutely great experience will always use Uhaul

Agape K.
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Customer did not leave a comment.

Angela-Marie A.
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I have no suggestions as to improvement as I am overwhelmingly impressed by the staff. I'm a return customer. I am also very grateful and impressed by the measures taken during this Covid19 pandemic. I felt very safe!

Thomas P.
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Once again Joe and Sandy provided excellent customer service. I had a need to rent a truck unexpectedly and as always, Joe and Sandy did not disappoint. In a matter of minutes I was on my way and once again, the process was flawless and professional. Even the "Social Distancing" was handled efficiently. These two are the reason I keep coming back to U-Haul for my rental needs. KUDOS again to a dynamic duo!!! Tom Pechacek

Jennifer D.
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The only thing was I rented a truck and returned but then I had to re rent to get another item I don't feel I should have had to re rent when I had returned within an hour but other than that everything as always was great

Stephen L. | Overall Experience |
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Customer did not leave a comment.

Lonnie W.
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Customer did not leave a comment.

Freddie L.
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Nothing

Leslie S.
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Customer did not leave a comment.

Steve T. | Overall Experience |
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Customer did not leave a comment.

Dominique D. | First Impressions |
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Customer did not leave a comment.

Easter C. | Overall Experience |
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They was very kind nice and patient with me 😊😊☺️☺️😊☺️😁

Nadine M. | Overall Experience |
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The staff and management was very accommodating to my needs. I will definitely use there service again and recommend to friends!

Tammy W. | First Impressions |
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The gentleman was friendly, he explained the storage process. I would definitely refer others here. Even when I called a few days earlier, the lady assist me was very friendly as well.

Yowanda C. | First Impressions |
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I am just happy with the owners of the Granville location.

Jerry S. | First Impressions |
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They where very friendly and fast, I was in and out in less then 20 mins. 👍🏽

Jacquelyn B. | Overall Experience |
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Thanks

Deauntay P. | Overall Experience |
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BEEN USING THEM FOR AWHILE NOW...LOVE THEM

James M. | Overall Experience |
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Great customer service and nice storage facilities

Dexter A. | Overall Experience |
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Great staff very helpful

Linda R. | First Impressions |
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Best customer service around!!! Great guy working the desk, friendly and knowledgeable.

Tamera T. | First Impressions |
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Absolutely great customer service!!

Seceana M. | First Impressions |
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The worker was nice, polite and quick.

Tennita C. | Overall Experience |
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Sandy and Joe were such a pleasure to do business with. Always a warm smile and helping hand.

Dexter A. | First Impressions |
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Very helpful and professional staff.

Sterling H. | Overall Experience |
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Great storage experience.

RANDY C. | Overall Experience |
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Sandy and Joel are very nice professional people, always there to help me with any of my needs. I would highly recommend the U haul to anyone.

Dion R. | First Impressions |
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Great service,

frederick h. | First Impressions |
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Great understanding

Suvonia C. | First Impressions |
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Sandy was very helpful and friendly she did a great job

Shannon S. | First Impressions |
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Great staff. Exceptional service. Will recommend them to any who ask.

victor m. | Overall Experience |
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The care takers at this particular location are the best in the business. If they could be cloned for other locations you guys would experience major business increases.

Ronald S. | Overall Experience |
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Sandy and Joe are always very helpful! Thanks guys I appreciate the service over the years! Only moved out due to relocating but I’ve been a happy customer at the Granville location for many years

misty j. | Overall Experience |
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Joe and Sandy are wonderful. I have used their location several times over the past years when I needed to store my belongings and would go back if I need storage again.

Randy H. | First Impressions |
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Need to hire a person like me

Chappelle R. | First Impressions |
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Very nice and informative. Sandy was pleasant to work with.

TAVIS B. | Overall Experience |
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Joe and sandy are assets to this company. I wish they were my employees. They’re professional helpful, the place is clean and ran correctly. By far the best uhaul and storage experience i ever had.

Celestine L. | Overall Experience |
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I 'd would recommend this U-Haul Storage Facility to friends.

Demetres H. | Reservation |
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Very helpful. Got done in a timely manner and they were so tidy. Would recommend this place to anyone else. Very outgoing people great personalities. Thanks for the Hard work it's very appreciated

yvonne b. | Overall Experience |
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Very friendly and helpful folks!

shamonica c. | Overall Experience |
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You guys were awesome throughout my entire stay !!!!! Would definitely recommend this location

Trayana C. | Overall Experience |
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Nice staff

Christine G. | Overall Experience |
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Wonderful staff!!!

Jimmie G. | Overall Experience |
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just to do the things you are doing , great service.

MELISSA A K. | Overall Experience |
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No comments

Chari S. | Overall Experience |
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Friendly and helpful

No reviews have been submitted for this location.

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