In and out fastArmita H.
U-Haul Moving & Storage of Granville Station
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very help full. Had all the answers I needed. Really like the 1st month free.robert b. | First Impressions
Daniel was very attentive and made sure my needs were met. His service was genuine and well mannered. Daniel service was awesome.Terrell W.
Location services was not working and neither was barcode on door for pick-up. Made several attempts and neither worked.Courtney O.
You literally could do nothing to improve the experience we had. Everything went smoothly from phone conversation with Joe to reservation, to answering questions regarding check-in. At pickup time, the van was ready and waiting (AHEAD of our pickup time) and we were in and out in about 5 min or less. Drop-off was much the same...seamless! We WILL be using this location again AND recommending to family and friends. Joe truly is the best, and I'm glad we chose U-Haul (this particular location)!!!!Sandra H.
The U-Haul website is difficult to navigate. It often defaults to locations other than the one I prefer without telling me why. In the most recent rental, it continually defaulted to a city in Kansas as the pickup point. I finally called a local location and made a reservation directly. On a previous rental this month, the system directed me to an alternate location due to lack of equipment availability at the location confirmed. I received a text in while in route. The explanation was that the confirmed location does not inventory the trailer I wanted....so why was the rental confirmed then?Gregory L.
nothing. The experience exceeded my expectations. The person who helped me (Joe I believe) was very nice and efficient. The van i rented was new- i was in and out in less than 5 minutes. Would highly recommendScott T.
Customer did not leave a comment.GREGG S.
Customer did not leave a comment.Bruce J.
Excellent customer service!Sarah M.
Know where other drop off locations with one way rentals. Your staff told me my end location was not possible (it was) and then I was charged additional money for the requested destinationJune S.
The rep was the kindest and most helpful personDeidre H. | First Impressions
I was very pleased with the management of the site.Tim F. | Overall Experience
Best customer service ever at a u-haul rental location. Truck was sanitized , and the old guy was extremely helpfulayao D.
Love coming to this place to rent! Great customer service and the owner and his wife are the best!Dexter L.
Customer did not leave a comment.Robert N.
The guy at the front desk was absolutely awesome!Suvisha T.
Customer did not leave a comment.Angela L B. | Online Move In
A lovely facility there was a staff member behind the counter not in uniform but very sweet and very informative had to use the truck overnight in the dome light inside was not workingcharisa S.
The owner was as easy to work with as could be. Perfectly smooth transaction. Thanks!Seth F.
Customer did not leave a comment.Michael K.
Nothing everything was excellentReginald H.
Customer did not leave a comment.Kyle P.
Your employees at this location are great!!!Don W.
Customer service is so important for the success of any business, which is why Granville U-Haul is the BEST!!! The reason for that fact is because Joe and Sandy do exactly that----provide the apex of customer service. It is always a pleasure working with both of them, and that's supported by this being my 5th or 6th time renting a truck at the Granville location. Keep up the GOOD work and solid conviction of putting the needs of the customer first. As always---it has been a pleasure working with Joe and Sandy.Thomas P.
Customer did not leave a comment.Sonya V.
Loved the new online check in. Made things go very quickly and smoothly. Location was good and easy to work with.Bilal M.
Great customer service ..he is amazing give that man a raiseðŸ˜Danita P.
This location has the best employees. I love coming to this location ( Granville )Michael E.
Felt very welcome there.Tim F. | First Impressions
GreatAdrian R. | Overall Experience
Joe Did a great job handling and delivering the trailer. ThanksGregory W.
Customer did not leave a comment.LEONARD B. | First Impressions
Customer did not leave a comment.Malcom M. | First Impressions
Customer did not leave a comment.Lamika C.
Joe was great. Helpful and courteous.James H.
Continue what you're doing - manager is an excellent resourcePatrick P.
Customer did not leave a comment.Viktor A.
Customer did not leave a comment.La Juona R.
Customer did not leave a comment.Kimberly N.
Customer did not leave a comment.GLORIA G.
Customer did not leave a comment.Zuleyma C.
Customer did not leave a comment.Andrew W.
Joe the owner was really nice and helpful. I have rented several trucks over the years and never had one that the interior was as clean as this one. They take great care and show concern for the equipment that they rent.John P.
I rent a lot of Uhauls and have found this to be the best location by far.Kelly S.
Customer did not leave a comment.Donna A.
Customer did not leave a comment.Lawrence M.
Love the owner, he's always very respectful and overall a very nice guy.Leanne C.
Very good experience! He helped me and apologized when his computer went down. Would definitely go back and use his services.Donald R.
Clone Sandy and Joe!!!!! Both individuals always provide, quick and efficient customer services. I believe this is the fourth or fifth time that I have rented a truck within the last year and there are two reasons why----Sandy and Joe. It is refreshing to have a business geared towards the complete satisfaction of it's customers and U-Haul comes through due to those committed individuals. I have told friends and family that if you need to rent a truck----head to Granville Station. Once again, thanks for a good rental experience. Tom PechacekThomas P.
Nothing. Give Joe a raise because he is fantastic and gives best customer service ever!!!kevin F.
Customer did not leave a comment.Vanessa P. | Online Move In
Nothing. I return to this location because of excellent customer service. Not all Uhaul centers treat their customers so well.Jeffrey T.
Absolutely amazing service! Joe Rabideau is very hospitable and organized. Best UHaul worker hands downChristal H.
Customer did not leave a comment.Indea H.
Customer did not leave a comment.Shi K.
overall great experience thank you.Peter S.
No improvements needed. Customer service was very good. No complaintsHolly R.
Customer did not leave a comment.Indea H.
Joe did an excellent job of taking care of my needs. He was very friendly and made sure that everything met my satisfaction. I was very highly satisfied with the experience!Loring T.
Customer did not leave a comment.Denise T.
Joe was awesome!!Richard L.
Nothing - our experience with Joe was amazing!Gregory H.
Joe, who runs this location, is an outstanding person! He is so friendly and customer conscious .... its the only UHaul location I would go to.Ken L.
Second rental in as many weeks went flawlessly with Joe providing the same attention to detail and efficiency as in the first week. Moving is stressful enough with all of its time-consuming nuances involving planning, packing and loading. I don't know about anyone else but, when it comes to multi-faceted projects, I need my ducks to be in a row and typically I am the only one that can make that happen. Now, when it comes to moving, I can count on someone else and his name is Joe. Excellent to know and comforting, too.Philip T.
Very pleasant experience.Susan K.
Clean and well maintain trucks for your moves hassle freeTOM H.
Great experience!Courtney Q.
Customer did not leave a comment.Peter G.
Joe was extremely courteous and efficient in getting me checked-in and out within less than 10 minutes of my arrival. I needed that because waiting on inefficiency is not one of my strong suits. Besides, I had a busy day ahead of me and needed to get moving. Check-in upon return was the same. Joe and Sandy greeted me outside, asked how everything went and emailed my receipt within minutes. Afterwards, Joe began spraying-down and cleaning all of the touch-points inside and out of the truck. Very well-run operation that I would recommend to anyone. Great service provided with a friendly smile seems to be a thing of the past. Not the case here, so I give both an A+. Thanks Joe and Sandy.Philip T.
Customer did not leave a comment.rhonda S.
Customer did not leave a comment.Derek B.
Customer did not leave a comment.Bruce S.
None. Once again I found the need to rent a moving van and my decision where to go was a "no-brainier." As always, Joe and Sandy Rabideau did not disappoint. I went to the Granville store met with Joe to discuss the details and was out in 10 minuets. This would be the 4th or 5th rental in the last 8 months and I never, ever had a bad experience. Joe and Sandy are professional, personable and they know the business; which I appreciate with all the possible rental options. However, their best quality is the complete customer services that they provide. It' s one of the best that I have from any business. Again, BRAVO to U-Haul for installing Joe and Sandy at this facility, truly good and honest folks. Tom PechacekThomas P.
Excellent Professional experienceCyrena M.
Customer did not leave a comment.Asia T.
excellent customer service pleasure to work with Sandy and Joe. Thanks YouTimothy L.
Great customer serviceDimitri M.
Very kind and friendly. Best customer service you can get!She K. | First Impressions
Great customer service! ThanksJenay T.
Customer did not leave a comment.Pradeep V.
Please look at reservations carefully. I was mistaken for someone else and was told they didn't have my truck when I arrived. I had already paid for the vehicle etc. In the end they did have my truck and lowered the price plus added more mileage to compensate, but this caused an hour delay in my move.Pakou L.
Consistent and Excellent Customer Service exhibit by managers. I travel from Germantown to Granville to rent because of the knowledge, hospitality and availability of equipment. Thank you for making it easy to move.rhonda S.
Customer did not leave a comment.Christopher E.
Very friendlyScott H.
Very welcoming and professional. Thanks Joe!JESSICA H.
Randy is the best! Customer service was amazing and she really took extra measures with sanitizing during this Covid experience.Dominique L.
The owners of this facility were so welcoming and accommodating. It was always smooth when I came to the facility and easy accessing my unit. Once when I left my lock undone they called and emailed me to alert me the same day to come and adjust it for security. They monitor the facility Well so I felt my things were safe until I could get there later that day. With them walking around and doing checks for such situations daily I am grateful. I appreciate all of their the hospitality! Would totally recommend!Maya M. | Overall Experience
Tge guy that was there was kind and nice best customer service Ive seen in along time.Shani T.
Customer did not leave a comment.Nadine R.
Owners were very polite and helpful. Made my experience wonderfulFrank V.
Customer did not leave a comment.Debra B.
Customer did not leave a comment.Douglas B.
Sandy and her husband were both very friendly and helpful. Pleasure to do business with them and I would recommend this location highly. MikeMichael H.
Its just fine the way it is nowCarlos H.
While the people and equipment at this location are great, UHaul in general sucks for their crappy app, website, and technology infrastructure. Unbelievable that a multi billion dollar company would fail so badly in this. I've rented multiple times over the last several years and it doesn't matter what location, their systems SUCK. UPS sucks too in a similar way. They must outsource their IT.John M.
I ordered a 10ft Truck via the central phone number. I requested Granville location because my old house is RIGHT ACROSS THE STREET. For some reason the operator ordered it for 60th and Goodhope... I had no way to get there. So the gentleman at Granville cancelled the messedup order and offered me a cargo van instead. Worked perfectly. Love Granville location.Jonathan Z.
Joe was more than excellent!! Very professional and friendly and a joy to work with.BERNARD M.
Customer did not leave a comment.Craig K.
Front desk employee was very pleasant to work with.SHAHBAZ A.
Customer did not leave a comment.Brian K.
Very experienced and gave me all the information that was needed for mewanda D. | Overall Experience
Customer did not leave a comment.Loleta G. | Overall Experience
excellent service and friendly staffEdward C.
Customer did not leave a comment.Tiyona M. | First Impressions
Joe was awesome!!! Very friendly and helpful, no issues picking up or dropping off the vehicle. Would definitely rent from here again.Jill N.
Customer did not leave a comment.Robert L.
Had a very nice and helpful conversation with Joe! He was great!Constance C.
Real cool guy good to do business with.Theron B.
Customer did not leave a comment.Timothy S.
Customer did not leave a comment.Gabrielle W.
Perfect first experience.Daniel F.
Customer did not leave a comment.Decosta E.
excellent customer serviceLOUIE T.
Customer did not leave a comment.Stephen L. | Overall Experience
Customer did not leave a comment.Steve T. | Overall Experience
Customer did not leave a comment.Dominique D. | First Impressions
They was very kind nice and patient with me 😊😊☺️☺️😊☺️😁Easter C. | Overall Experience
The staff and management was very accommodating to my needs. I will definitely use there service again and recommend to friends!Nadine M. | Overall Experience
The gentleman was friendly, he explained the storage process. I would definitely refer others here. Even when I called a few days earlier, the lady assist me was very friendly as well.Tammy W. | First Impressions
I am just happy with the owners of the Granville location.Yowanda C. | First Impressions
They where very friendly and fast, I was in and out in less then 20 mins. 👍🏽Jerry S. | First Impressions
ThanksJacquelyn B. | Overall Experience
BEEN USING THEM FOR AWHILE NOW...LOVE THEMDeauntay P. | Overall Experience
Great customer service and nice storage facilitiesJames M. | Overall Experience
Great staff very helpfulDexter A. | Overall Experience
Best customer service around!!! Great guy working the desk, friendly and knowledgeable.Linda R. | First Impressions
Absolutely great customer service!!Tamera T. | First Impressions
The worker was nice, polite and quick.Seceana M. | First Impressions
Sandy and Joe were such a pleasure to do business with. Always a warm smile and helping hand.Tennita C. | Overall Experience
Very helpful and professional staff.Dexter A. | First Impressions
Great storage experience.Sterling H. | Overall Experience
Sandy and Joel are very nice professional people, always there to help me with any of my needs. I would highly recommend the U haul to anyone.RANDY C. | Overall Experience
Great service,Dion R. | First Impressions
Great understandingfrederick h. | First Impressions
Sandy was very helpful and friendly she did a great jobSuvonia C. | First Impressions
Great staff. Exceptional service. Will recommend them to any who ask.Shannon S. | First Impressions
The care takers at this particular location are the best in the business. If they could be cloned for other locations you guys would experience major business increases.victor m. | Overall Experience
Sandy and Joe are always very helpful! Thanks guys I appreciate the service over the years! Only moved out due to relocating but I’ve been a happy customer at the Granville location for many yearsRonald S. | Overall Experience
Joe and Sandy are wonderful. I have used their location several times over the past years when I needed to store my belongings and would go back if I need storage again.misty j. | Overall Experience
Need to hire a person like meRandy H. | First Impressions
Very nice and informative. Sandy was pleasant to work with.Chappelle R. | First Impressions
Joe and sandy are assets to this company. I wish they were my employees. They’re professional helpful, the place is clean and ran correctly. By far the best uhaul and storage experience i ever had.TAVIS B. | Overall Experience
I 'd would recommend this U-Haul Storage Facility to friends.Celestine L. | Overall Experience
Very helpful. Got done in a timely manner and they were so tidy. Would recommend this place to anyone else. Very outgoing people great personalities. Thanks for the Hard work it's very appreciatedDemetres H. | Reservation
Very friendly and helpful folks!yvonne b. | Overall Experience
You guys were awesome throughout my entire stay !!!!! Would definitely recommend this locationshamonica c. | Overall Experience
Nice staffTrayana C. | Overall Experience
Wonderful staff!!!Christine G. | Overall Experience
just to do the things you are doing , great service.Jimmie G. | Overall Experience
No commentsMELISSA A K. | Overall Experience
Friendly and helpfulChari S. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!