Customer Reviews for U-Haul Moving & Storage of Grasonville

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Grasonville

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Jessica m. on

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Matthew B. on

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Everyone was friendly and accommodating. I appreciated the cold water we were offered when we were unloading the truck into the storage unit. I would highly recommend this location.

Chuong N. on

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Lazarus T. on

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Carmine D. on

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Drew Y. on

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I arrived over 45 minutes early and they immediately began to prepare my truck and it was ready within 15 minutes. Fantastic service!!!

Deborah S. on

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Everything was great. She runs a great location, always clean, and she knows what's she's doing!

Bruce A. on

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Paul J. on

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Angela W. on

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More customers friendly. Walking around Vehicle with customer to make them feel comfortable about marks or Scratches on the vehicle.

Elinor W. on

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Process was very smooth. Vehicle was just 500 miles old... Staff was very helpful - and attentive. It had been raining at my return time; I left my umbrella outside the office door; staff saw it and came looking for me in the parking lot.

Ryan S. on

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They noticed the discrepancy between what I was charged and the equipment I had. They indicated they would follow up to try to get some of my money back as I was overcharged. Helpful, patient, and above all was communicative.

Realty N. on

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A well organized and clean storage facility, at great prices. It provided me with the peace of mind I needed for my extra stuff.

Bruce W. on

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Fast and efficient pick-up.

Gary M. on

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really easy experience to rent and return. Bobbi was super friendly and helpful.

JOHN C. on

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Customer service was great. Booking could be better. Had to provide lot of the same information I did online. Site very clean. Loved the trailer, second time I've used one. Drop of was best. You've got it right there.

David M. on

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The staff was very helpful, both on the phone and at the location

Paul D. on

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isaac n. on

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William F. on

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John B. on

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James K. on

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No issues. Everything great.

David M. on

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Gary M. on

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Lisa D. on

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I did fill the truck to the amount that was in the truck when I received it. I was not pleased that I was charged for gas.

Ella B. on

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Easy to access, nice personnel and really clean building with great turnaround space.

Jacqueline L. on

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Joseph C. on

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Michael B. on

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Well organized and run business. Very pleased

Andrew N. on

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I did all the work to return the truck myself...... why shouldn't your employees get out and inspect the truck? I spent 30min uploading photos to uhaul.

Kenneth F. on

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Charles S. on

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The trucks were parked so close together that I had to squeeze into the passenger side door and climb across to get into the Driver's seat. I had to roll the window down and collapse the mirror so id didn't hit the truck next to it. No help was offered but honestly I'm not sure she would have been able to help either. Having the vehicles in a "ready to pickup" parking arrangement would help.

Mark D. on

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James G. on

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Susan K. on

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Outstanding customer service at this location, best part of the entire trip

john v. on

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Alvin Z. on

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Customer service very helpful for all I need for my move. Could not ask for anyone better

James G. on

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Michael B. on

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easy and fast drop off...thank you!

Steven M. on

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Roberta is absolutely the best a real asset to your company. Best regards, Steve

Deborah S. on

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They are always so nice here and take great care with their equipment and customers!

Allison M. on

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Bobby is a definite asset to your company. Due to her excellence in customer service, we will always use the Grasonville U Haul.

JASON K. on

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William T. on

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Andrew L. on

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Esther J. on

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Chris B. on

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This location is great and it was all so easy. Last time we picked up from a location that did not have a live person and we had to do it all through the phone...logging in etc. It was a nightmare and will never do that again. So happy renting was so easy at the Grasonville location.

John B. on

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Nothing. Check in and check out were fast and easy. Staff was very friendly. Much better experience than West street in annapolis

Glenn G. on

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Edith C. on

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Leon K. on

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DeeDee M. on

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Kathryn C. on

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Very positive experience.

David L. on

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The location, equipment and management was excellent. The U-Haul self-service app for signing out and dropping off trucks, while welcome, is really cumbersome and needs work.

COLLEEN F. on

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Was not told I had a certain amount of miles and I was charged an extra day when the uhaul was returned on 3/30/19. There was an issues with the ramp. It would not go back under the truck. Had to get a mechanic to fix it

Anthony G. on

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STEVEN C. on

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The manager at this particular store(Roberta) was not helpful at all and when i spoke to her she was extremely rude to me and several other customers i had spoken to.

LINDA M. on

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I have been very impressed with this particular facility. From the cleanliness, lighting, climate, I couldn’t have picked a better place. Bobbi is an awesome manager and always helpful/friendly.

Jeffrey S. on

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Conditioned air is the best feature of this storage space. Never any mildew.

THOMAS W. on

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Really clean place, very polite and helpful staff. It is expensive to store stuff, my lesson learned is get rid of your excess stuff, don't store it. If you have to, this is the place to go.

Paula H. on

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We have always been very satisfied with Uhaul storage staff, helpful with every aspect of these business!! Our family still use the storage store ,always recommend them when ppl are looking for help!!

BILL H. on

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Wished they had kept the RV/Boat area available.

CHESTER REGIONAL RESEARCH A. on

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Alot of quality for the cost. Very clean, modern, high tech. Assistance always available and friendly

Daniel R. on

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Great place.

THOMAS P. on

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Great facility.

Raymond m. on

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Very clean facility, air conditioned, secure

Michael & Kathy P. on

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Always got A-1 service from Bobbie Sue. Couldn't have asked for better service or help in renting storage units and renting trailers and trucks. We give her and your facility an A+

DAVID M. on

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Service was great only thing i would change is make the outside lots 4 ft wider. Thanks