Customer Reviews for U-Haul Moving & Storage of Grasonville

Rating:

5.0

The customer service there is excellent!

Rating:

1.0

In all the years I have rented from U-haul, I have never had a bad experience up until now. Being broke down on the side of the road, my first thought was to locate the closes U-haul and have my son (who was the closes to me) grab the trailer and head my way. This thought would turn out to be wrong! First, after being told he can't rent it due to age, my wife has to drive several counties away to rent the trailer. Howe er once she gets there, the U-haul representative tells them my truck (full size F1504x4) dosent have the towing capability to tow a motorcycle trailer. Which is absolutely absurd. Mean while, I am on the side of Rt50. This was the worst experience with U -haul for my entire family.

Rating:

5.0

The lady at the front desk on Sunday morning was the best. Thank you

Rating:

5.0

Great quick service for a last minute move!

Rating:

5.0

Very nice counter attendant, great location. Thank you.

Rating:

5.0

Very professional clean operation

Rating:

5.0

NA

Rating:

4.0

We have had a lot of storage units over the years in different towns and states. Grasonville is the best facility we have ever found and used. Always clean and well maintained. Staff always helpful and pleasant.

Rating:

4.0

The unit was very clean and conveniently located. I appreciated having access to the trolleys to help make the move easier. My only issue was that there was no lock provided in the unit of which I received a message letting me know that it would be. When I brought this to the attention of the employee, she informed me that it should be in the unit and there should be a green tag on it. I informed her that there was neither a green tag nor a lock. She reluctantly gave me a lock. Otherwise, no issues.

Rating:

5.0

This is a great facility, used it twice. Totally satisfied.

Rating:

4.0

Hourly rate on line then charged full day rate went from under 50 to just over 100.00 for 3 hours.

Rating:

5.0

Awesome

Rating:

2.0

I was originally supposed to pick up the uhaul in the early morning but the keys were not left where they needed to be for me to pick up. So I had to delay my move two hours until the office opened. I get things happen but this was a significant hold up to my day. If it is not an option to pick up the keys outside the office hours it should not be offered as an option. The people at the front were helpful and I understand it’s not necessarily their problem. But this should be looked into.

Rating:

5.0

Friendly, courteous, efficient team - always use this location for my needs.

Rating:

5.0

So, so much better than our pickup. The shop was clean and inviting, with loads of supplies to help with a move. The girl at the desk was friendly and efficient. We were in and out in less than 2 minutes! What a great, easy experience. Thank you!!! For exhausted people who’ve been moving for a week, it was so wonderful.

Rating:

5.0

Have more trailers to choose from.

Rating:

3.0

Attendee barked orders and walked away.

Rating:

5.0

I will add one thing. We’ve used this location several times and had rented both a truck and trailer. We were disappointed that there were no storage lockers available and openings were very limited for months. We were also not able to take advantage of your one month free with rental.

Rating:

4.0

there were spider webs on the truck when trying to get in, and the back of the truck had some loose debris in it that I had to sweep out. also I had to remove the sign from the windshield, not sure if that was supposed to be done before pickup.

Rating:

4.0

We dropped the truck off after hours, so there were no personnel to help. I was using the UHaul app to upload photos and complete the return process. Three quarters of the way through, the app crashed and I could not access the truck return feature again. I am hopeful that all information was received as it should have been.

Rating:

5.0

Everything was good. The truck had 140,000 miles but was still in decent conditon.

Rating:

5.0

I had a minor (2-3 minutes) holdup while the rental clerk had to change the printer cartridge for my documents. But seriously, it was no big deal.

Rating:

5.0

Excellent service

Rating:

2.0

The location did not leave keys for us. We had to wait 1.5 hours there until they opened when our originally pickup time was 5:30am. There should be better communication so this does not happen.

Rating:

2.0

The trailer wasn't hooked up to the truck I rented when I arrived, after paying I had to wait 20 min before I just hooked up the trailer myself while the only employee was in the office helping someone else who walked in way after me. I then had them check over everything and after I did the "before you leave" inspection, there was damage to both the truck and trailer not marked, not mentioned, and not pictured. I noted these and uploaded new photos. The driver side trailer fender was badly damaged and after leaving I realized it was likely that the trailer and axles themselves were damaged since the trailer was bouncing and jerking the entire trip. I have never experienced such a poorly maintained trailer. The truck was fine for the most part. I will be contacting UHaul about this issue. Also I was overcharged for the rental!!

Rating:

5.0

Moving truck was old and worn out. Doors didn’t close all the way. Door locks kinda worked. The vibrations were enough to rattle your teeth loose.

Rating:

3.0

Horrible experience yesterday securing my U-Haul. We purchased a 20” UHaul last week for our big move on Sunday (moving to a different state!) only to find out that we were unable to pick up our truck. The online experience was HORRIBLE and the wait time was over 2 hours, which is insane. We waited an hour to pick up the truck, had to cancel/request a refund, and was only able to pick up a smaller truck from the area. Not only were we unable to pack it full one trip… but the only allowed truck return drop off was over 45 minutes away. The absolute worst UHaul experience ever.

Rating:

5.0

Very smooth experience. Very professional and friendly people. Will make sure I tell people about the Grasonville location.

Rating:

5.0

This is no fault of the location or their extremely helpful and friendly staff. Our equipment was clean and ready during pick up. Our issue was that during our drive we encountered thunderstorms and the trailer leaked. All of our stuff in the back was soaking wet, some things were ruined.

Rating:

5.0

I didn't know how to request a military discount. If someone could reach out to me, that'd be great.

Rating:

5.0

Very please with the customer service, the trailer and the price!

Rating:

4.0

What is the environmental fee for?

Rating:

5.0

Friendly, courteous, and knowledgeable staff. Great to work with every time I’ve needed a truck rental or storage.

Rating:

5.0

Friendly, courteous, and knowledgeable staff. A great experience every time I’ve needed to use this location.

Rating:

2.0

While the person at the counter was helpful when I arrived, she failed to check in the rental truck at 10 AM. Instead she checked it in after 5 and charged me an additional day and the insurance, for a total of $65. I had to call UHAUL last night to complain and ask for a refund, which won't go through for three days. Not checking someone in immediately is inexcusable and a shady practice.

Rating:

5.0

Vehicle safety maintenance is severely lacking. Staff gets all credit for her professional attention.

Rating:

5.0

As usual, friendly counter people, equipment ready, in and out in a few minutes at both ends of the transaction.

Rating:

1.0

I called three or four times and Trish was supposed to return my call. She did not

Rating:

5.0

The entire team is awesome! We will miss all of them.

Rating:

5.0

On site lady that helped us was amazing. Best service we have ever received.

Rating:

5.0

Outstanding customer !!!

Rating:

5.0

The vehicle was brand new, clean and location was convenient. Most importantly, the experience was great and complemented by a very friendly staff which is most appreciated. Thank you!

Rating:

5.0

Very friendly. Was a very easy process and had no issues upgrading equipment.

Rating:

5.0

Excellent experience

Rating:

5.0

I’ve rented vans and trucks from this location on numerous occasions and find the staff courteous and helpful. The vehicles are clean and seem to be well maintained. I’m looking to rent a short-term storage unit in the near future and toured this site. The space looked to be clean and well maintained.

Rating:

5.0

Bobbie in the office was very helpful. Thank you!

Rating:

5.0

Everyone at this location was friendly, helpful and made the rental of the U-Haul process run smoothly. They went far beyond the call of duty to accommodate us in every way possible. We thank you.

Rating:

5.0

Miss Bobbie is the best. She truly is an asset to your company. I have and will recommend You to all. Joe Garrity

Rating:

5.0

The only complaint is the cost as the mileage fee is very high. With gas a truck rental for a day was $240!

Rating:

5.0

Staff was extremely friendly and helpful.

Rating:

4.0

The office staff didn't show up until 9:12am to open for my 9am reservation. No one acknowledged for apologized for being late.

Rating:

5.0

Bobbi is very helpful.

Rating:

5.0

Excellent staff

Rating:

5.0

The 9' cargo van was available as promised. Basically a brand new van, clean and gassed up ready to go. I chose to check in on my arrival for pick-up and customer service was excellent! Also, the drop-off and return process was equally as seamless. I'd highly recommend U-Haul of Grasonville, MD.

Rating:

5.0

The mobile pick up and drop off was not as convenient as suggested. It’s a lengthy process that needs to work more efficiently. Uploading pictures takes a long time and many attempts.

Rating:

5.0

All good - staff courteous and efficient. Easy in and out experience. Return is easy and takes very little time.

Rating:

5.0

Quick and efficient.

Rating:

5.0

I was able to accomplish what I needed to get done quicker because of the office keeping me in touch with when the vehicle had been returned. This made the job convenient instead of rushed.

Rating:

5.0

U-Haul gives excellent service at the Grasonville location. I will always recommend this location to friends and family.

Rating:

5.0

The staff were always helpful, fri endly & courteous! Trucks are always well maintained & clean! Bought lots of boxes & packing materials last May-June....great products & prices

Rating:

5.0

Best customer service with excellent quality and knowledgeable staff 5star

Rating:

5.0

The woman working at this location was courteous and efficient. I was lucky enough to get a new cargo van which made my experience even better!}

Rating:

5.0

The sign says wait with your vehicle but no one came . I went to find the only person there and she was unpacking boxes in the office. Also, the price is so misleading. I know it says $19.95 per day around town, but it cost me over $1000 a day!!!!!! It’s such a scam

Rating:

4.0

Getting to vehicle reserved was a little painful

Rating:

3.0

Always very friendly and professional.

Rating:

5.0

Staff was excellent. Very friendly and helpful. Have no negative comments. Was with this unit for 9 years. Also, had the best selection of boxes and other moving and storage products.

Rating:

5.0

Really convenient, very clean!! Temperature controlled! Just perfect!!!

Rating:

3.0

Storage unit had a water leak that was not repaired.

Rating:

5.0

Mrs Bobbie and her staff are the best!

Rating:

1.0

I was downsizing for 164 to 120, office manager did a great job, 1st calling to let me know unit available and the completing the transfer on 9-19-23. Great job, Stephen Wyne

Rating:

5.0

All the people who work there are very kind and helpful.. GOD BLESS..

Rating:

5.0

The entire team that works at this location are awesome!!

Rating:

5.0

Bobbie is always so helpful. The bathroom is one of the cleanest I have ever used! Thank you for everything!! April

Rating:

5.0

Very impressed with staff in fact the whole process

Rating:

5.0

Friendly and helpful staff. Hours to access storage locker were great. Knowing there was a security system and cameras eased our minds. Cheers!

Rating:

5.0

I have used this facility for more than 10 years and have never once had a complaint. It is humidity and temperature controlled, which was my main reason for choosing this facility in the first place; there was never once a problem - The staff was exceptionally friendly, knowledgeable and always ready to help me with anything I needed. An outstanding facility!

Rating:

3.0

Contactless check-in not functional. Was denied access. Had to goto front office and get new entry code.

Rating:

5.0

We were here for many years. This is one of the best run facilities (not just storage facilities) that I've encountered. Always clean, helpful, safe, and Bobbie Sue is extremely responsive. Restroom facilities were always available and clean. I appreciated that there's plenty of carts. I liked that you had an 'excess' area for unwanted, but still usable items - very ecological-minded.

Rating:

5.0

This is the best Uhaul I have ever used in my 64 years of life!! Bobbie is fabulous and it was outstanding of her to find and keep our dining room table

Rating:

4.0

Only because the access code I was given would not work to let me in. Was told the IT department was needed to fix it.

Rating:

5.0

Bobbie keeps the facility in great shape and is a pleasure to work with. I have rented vehicles multiple times as well as a storage locker and everything is always in top condition. She works long hours and deserves a raise for a job well done!

Rating:

5.0

Very clean, well maintained property, and a temperature regulated unit was perfect for what I needed.

Rating:

5.0

Thanks again From Roderick for Boat 🚤 Storage And I might be back I left because of High in crease It went From $69 per month to $89 per month just for Parking Would come back today for my Original $69 Thanks and God Bless

Rating:

5.0

The employee is so great. She keeps that location running. Excellent service.

Rating:

5.0

The staff at the Grasonville location really go out of their way to help customers. GREAT experience - THANK w !!

Rating:

5.0

Great place, great service, safe and easy to access!

Rating:

5.0

Bobby was outstanding and the storage facility was very clean

Rating:

5.0

My overall experience was excellent and the lady they checked me out deserves a raise.

Rating:

5.0

The customer service representative was very helpful and friendly. She even checked on me as I was putting my items into the storage unit.

Rating:

4.0

It was not explained to me about signing into both of the access panels.

Rating:

5.0

Very terrific as long as I don't have to use "u haul.com" That's very difficult to use................ larry

Rating:

5.0

The facility was very clean and the office staff was always helpful.

Rating:

5.0

Bobbi is terrific, and so is the new lady!!

Rating:

5.0

Bobbie was incredible!! She was always helpful whenever we went to our unit.. poor thing is always working!! Such a great attitude, pleasant, so proud of her job.. whoever owns this Uhaul storage should be thrilled that she works for them.. love seeing an employee care about there job!!! Thank you.

Rating:

5.0

I really appreciate uhaul in Grasonville Maryland, very clean and very good service and very nice people 👍

Rating:

5.0

Every aspect of my experience was superb. I needed a storage unit for a few weeks, and the staff was extremely helpful getting me set up, since I was out of the area at the time that I contacted them. Thank you!

Rating:

5.0

Staff is very helpful and friendly anytime we had questions or needed help. Excellent facility and service.

Rating:

5.0

Thank you.

Rating:

5.0

I know it's business but in my opinion an extra charge for 24hr access could slide and I know you may have many reasons why not too. Ijs

Rating:

5.0

I can't tell you how impressed I was with this location and Roberta. She provided superior customer service and was always very pleasant and helpful whenever I needed her. I stored with this location for more than 3 years. I knew it was the place that I wanted my "stuff" to be stored in due to the security, climate control, and most importantly the cleanliness and its first impression Roberta made with me. On top of that the facility maintained that same beautiful "just cleaned" look throughout the entire time I rented my unit. Upon emptying out all of my "stuff", everything was in the exact same condition as it was when I put it in there more than 3 years prior. Anyone thinking about renting here should have great peace of mind that their belongings will be well protected!

Rating:

3.0

The fact I left out of the storage unit two weeks early and did not get my refund did not sit well with me what a rip off I won’t be this place again

Rating:

5.0

Ms. Bobby the owner is THE BEST!!!!!!!!!!

Rating:

3.0

I found the manager to be not very helpful or friendly. It was like she couldn't be bothered and I was an inconvenience to her. The rest of the employees were very nice and helpful. I checked out because my rates changed twice in a year. When I left they didn't give me a prorated rate for the partial month. I think this is bad business practice - especially during these trying times.

Rating:

5.0

Bobbi was always very professional and helpful. She always had a smile on her face. I had stuff stored there for a year and a half. Never had problems and when I need something Bobbi was always there to help. Highly recommend U Haul storage for any storage needs.

Rating:

5.0

Bobbi did a great job and showed me how everything worked with the keys and the unit. It’s been a good experience and she does an excellent job.

Rating:

5.0

Bobbi was extremely helpful, efficient and accommodating. Made the process easy and efficient for us-in and out-making my move just a little bit easier. Thank you to the Grasonville Uhaul!

Rating:

4.0

Bobbi was so helpful and accommodating!

Rating:

5.0

Convenient temporary storage for items moved out of our home while it was listed for sale and then easily retrieved for move day. Also great source for moving supplies while we packed.

Rating:

5.0

Great service and immaculate areas.

Rating:

5.0

Great solution for our needs.

Rating:

5.0

Was there for 7 months and staff was always available and friendly as well as knowledgeable. If I ever need a storage unit again I will be back here.

Rating: