Customer Reviews for U-Haul Moving & Storage of Grasonville

760 reviews

461 Pullman Crossing   Grasonville, MD 21638

(410) 827-9125

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(410) 827-9125

461 Pullman Crossing
Grasonville, MD 21638

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

One of the hold down straps had been shortened. A new one should have been installed

Clayton C. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS H. 
Rating:
5.0

The young lady that handled our rental was wonderful. Very helpful. Kudos!!!

Karen W. 
Rating:
5.0

Customer did not leave a comment.

FRANCIS G. 
Rating:
5.0

Every aspect of my experience was superb. I needed a storage unit for a few weeks, and the staff was extremely helpful getting me set up, since I was out of the area at the time that I contacted them. Thank you!

Patricia C.  |  Overall Experience 
Rating:
5.0

Lady was really curtious

Tanseer A. 
Rating:
5.0

Staff is very helpful and friendly anytime we had questions or needed help. Excellent facility and service.

Celeste S.  |  Overall Experience 
Rating:
5.0

Customer service was excellent And personal - you are just a number. Bobby was excellent and so helpful with helping us through a few changes in our scheduled rental. Good people.

PATRICK H. 
Rating:
5.0

Customer did not leave a comment.

Colleen S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacob J. 
Rating:
5.0

Customer did not leave a comment.

Paul W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronald A. 
Rating:
1.0

The worker checked the lights, the turn signals were reversed and ahe didn't tell me or try to fix them.

Laura Ann L. 
Rating:
5.0

Awesome staff. Super helpful and friendly!

JAMESMICHAEL C. 
Rating:
5.0

Thank you.

Patricia C.  |  First Impressions 
Rating:
5.0

We used the app to drop off since it was after hours. It would have been nice to receive confirmation from the location the next morning that everything checked out ok.

AMY M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE H. 
Rating:
4.0

Customer did not leave a comment.

BRICE A. 
Rating:
4.0

Customer did not leave a comment.

GREGORY K. 
Rating:
5.0

Customer did not leave a comment.

LAURENCE D. 
Rating:
4.0

Customer did not leave a comment.

Timothy W. 
Rating:
3.0

Tires were under inflated and lug nuts were loose. After that it was just fine. When we returned the trailer, the attendant didn't even come out to help with unhooking the trailer. Not much help there.

GREGORY P. 
Rating:
5.0

I was sent to this location after my original drop-off location told me that they didn't accept trailers, just trucks. I was shocked. Luckily the Grasonville location was able to handle the issue and the trailer. I will definitely be renting from Grasonville location in the future.

roger M. 
Rating:
5.0

Customer did not leave a comment.

ERIC W.  |  First Impressions 
Rating:
5.0

I know it's business but in my opinion an extra charge for 24hr access could slide and I know you may have many reasons why not too. Ijs

kenneth c.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Timothy W. 
Rating:
4.0

Bobbie Ross was very helpful and deserves praise. However, the truck battery went dead as soon as I left and stopped to get gas. I had to wait for Ms Ross to go get a battery and then I had to install it. I was given a credit on my bill but this put me almost 2 hrs behind on a day that was already tight. This was a major contributing factor to me not getting back to my house until after midnight.

HARRIS C. 
Rating:
3.0

The van I rented smelled like an ash tray. It would have been nice if an effort was made to remove the smell so I didn't have to suffer through my expensive rental.

Jason M. 
Rating:
4.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
4.0

mobile instructions a bit confusing. tells you to find the vehicle before you have the key. tells you to go to the 'lock box' to get the key but the key was at the front desk. trucks in generally always seem much more dated than trucks from competitors. location was very convenient which is why i chose this location

Joseph D. 
Rating:
3.0

Very friendly people however the vehicle was not maintained very well at all. The interior was not clean with dirt on the floor coffee stains on the seat and sticky stuff on the dashboard and steering wheel. Alignment of front end had not been maintained and so the vehicle wandered and was tough to drive. Rear overhead door on the truck box was really difficult to raise and lower. We had to lubricate it quite a bit to get it to work at all. All the glass was quite dirty and there was no windshield washer in the reservoir. We did get our moving done and the truck had enough power to do that however that is the only good thing I can say

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD P. 
Rating:
5.0

Sam is ADORABLE! There is a reason I use this location and its the smiles and friendliness at the reception desk.

georgeanne P. 
Rating:
5.0

Extremely smooth process, friendly staff, definitely use again

Christopher S. 
Rating:
5.0

Fantastic experience with the trailer rental! Easy pick up and drop off, and the most professional and friendly representative assisting with the process. Will definitely be a return customer!

William B. 
Rating:
5.0

Customer did not leave a comment.

DARREN P. 
Rating:
5.0

Customer did not leave a comment.

PETER A. 
Rating:
5.0

The most difficult thing was the scheduling if the one way truck and that was because we used your customer service line. When we went directly TK the location office in Grasonville everything worked beautifully.

GREGORY S. 
Rating:
5.0

Customer did not leave a comment.

Tom S.  |  First Impressions 
Rating:
5.0

We love this Uhaul location!! Everyone that works there are so helpful!!

DOUGLAS B. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

You gave me a truck with faulty brake lights and turn signals. Bad form. Will recommend that others shop with competitors that maintain their equipment appropriately.

CODY P. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
5.0

Customer did not leave a comment.

GARY A. 
Rating:
5.0

Always a good experience renting from here.

Gary M. 
Rating:
5.0

I can't tell you how impressed I was with this location and Roberta. She provided superior customer service and was always very pleasant and helpful whenever I needed her. I stored with this location for more than 3 years. I knew it was the place that I wanted my "stuff" to be stored in due to the security, climate control, and most importantly the cleanliness and its first impression Roberta made with me. On top of that the facility maintained that same beautiful "just cleaned" look throughout the entire time I rented my unit. Upon emptying out all of my "stuff", everything was in the exact same condition as it was when I put it in there more than 3 years prior. Anyone thinking about renting here should have great peace of mind that their belongings will be well protected!

Mary H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen F. 
Rating:
4.0

Customer did not leave a comment.

EDWIN W. 
Rating:
4.0

Wifi checkin/return signal insufficient!!!

JUDITH W. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY A. 
Rating:
5.0

Customer did not leave a comment.

PAUL L. 
Rating:
5.0

Customer did not leave a comment.

ROBERTA A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRANDON C. 
Rating:
3.0

The fact I left out of the storage unit two weeks early and did not get my refund did not sit well with me what a rip off I won’t be this place again

Theresa G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRANDON C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
4.0

Customer did not leave a comment.

Greg M. 
Rating:
5.0

Customer did not leave a comment.

harold P. 
Rating:
3.0

Although I picked up the truck during business hours I had to do the review and take pictures of every scratch and dent. I felt like an employee without being paid! Not sure what happens to anyone who rents without a camera phone or is a little tech savy.

ILONA G. 
Rating:
5.0

Ms. Bobby the owner is THE BEST!!!!!!!!!!

TROY W.  |  Overall Experience 
Rating:
2.0

We had to drive to a different location to get the truck, and return the truck. That's YOUR job, having the truck in the right place. NOT THE CUSTOMER'S!!!!!! TERRIBLE!!

thomas W. 
Rating:
3.0

I found the manager to be not very helpful or friendly. It was like she couldn't be bothered and I was an inconvenience to her. The rest of the employees were very nice and helpful. I checked out because my rates changed twice in a year. When I left they didn't give me a prorated rate for the partial month. I think this is bad business practice - especially during these trying times.

Jeff F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Catherine J.  |  First Impressions 
Rating:
5.0

Service was excellent and an easy customer experience. Thanks.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Chris O. 
Rating:
4.0

Customer did not leave a comment.

TERESA F. 
Rating:
5.0

Everything was great! I would recommend and use this location again.

THOMAS P. 
Rating:
5.0

Customer did not leave a comment.

VICTOR S. 
Rating:
5.0

Customer did not leave a comment.

KIM H. 
Rating:
4.0

Customer did not leave a comment.

SHEILA H. 
Rating:
2.0

I had ordered an appliance dolly (we were moving two large refrigerators). When I got home and opened the truck, there was a (much smaller) utility dolly. This meant I had to ask additional help at both ends of our move to load/unload the truck, extending the time of the move by nearly an hour. No one let me know the appliance dolly was not being provided. Very disappointing.

Dave A. 
Rating:
5.0

Customer did not leave a comment.

Ron M. 
Rating:
5.0

Bobbi was always very professional and helpful. She always had a smile on her face. I had stuff stored there for a year and a half. Never had problems and when I need something Bobbi was always there to help. Highly recommend U Haul storage for any storage needs.

Michelle S.  |  Overall Experience 
Rating:
5.0

Staff was exceptional. My reservation was messed up at my original location. UHaul was able to find the same rental at this location. Whne I got there they had no record of the changed reservation, but with a phone call all was straightened out.

Daryl S. 
Rating:
5.0

Customer did not leave a comment.

Gail R.  |  Overall Experience 
Rating:
5.0

Have a trailer where is supposed to be not 45 miles one way away. Especially when you reserve 2 weeks in advance. This is corporate fault.

Richard Z. 
Rating:
5.0

Customer did not leave a comment.

travis B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT E. 
Rating:
4.0

If you order from a certain location they should charge you from that location and not the inconvenience location that you've been transferred to as far as mileage. But other then that an nice overall experience.

Keith B. 
Rating:
5.0

Bobbi did a great job and showed me how everything worked with the keys and the unit. It’s been a good experience and she does an excellent job.

Sharon G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ARTHUR S.  |  Overall Experience 
Rating:
5.0

Always our go to U Haul location. They are very knowledgeable and helpful. Just down right a great location.

MARIA M. 
Rating:
5.0

I do not have any recommendations for improvement. The customer care had met & exceeded expectations.

clifton S. 
Rating:
5.0

Staff are courteous, knowledgeable and helpful. Painless process. Was totally satisfied.

Susan B. 
Rating:
5.0

Customer did not leave a comment.

GARY R. 
Rating:
4.0

The customer service reps were all very friendly and helpful!

Loretta H. 
Rating:
5.0

Great service and smooth pick-up and drop-off! Thanks for everything!

TIMOTHY M. 
Rating:
5.0

Customer did not leave a comment.

MARISA G. 
Rating:
5.0

The ladies at UHaul have been wonderful to work with, starting with helping me load packing boxes into my car, getting me two Pods I could load at my own pace, having the Pods delivered to my new address, sending two people to unpack the Pods, and finally crediting me for my unused boxes. I hate moving but these ladies made it as easy as possible. Many thanks from a very satisfied customer in Maryland.

Monica M. 
Rating:
5.0

online reservation and providing information was very helpful to minimize in store wait time

RICHARD C. 
Rating:
1.0

Equipment was not cleaned and the morning lady that helped us was very rude

MORGANELIZABETH S. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

The check in and out process was easy and the staff was helpful and friendly.

BRENT M. 
Rating:
5.0

Did an after hours drop off. The website guides you through the process. worked great. had to hunt for the key drop off though

David R. 
Rating:
4.0

Customer did not leave a comment.

VERNON H. 
Rating:
5.0

Excellent service with a smile!

David M. 
Rating:
5.0

Customer did not leave a comment.

STONE M. 
Rating:
5.0

Customer did not leave a comment.

JAMES K. 
Rating:
5.0

Great experience

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

RILEY B. 
Rating:
5.0

Customer did not leave a comment.

RODNEY D. 
Rating:
3.0

Customer did not leave a comment.

Andrew J. 
Rating:
2.0

Tried to overcharge

THEODORE H. 
Rating:
5.0

Customer did not leave a comment.

ANTHONYM T. 
Rating:
5.0

Excellent prompt service!

ANTHONY M. 
Rating:
5.0

The manager Bobbie is incredible. Always respectable and knowledgeable. What an asset!! She is constantly busy working !!! Thank you for hiring such a great, knowledgeable, nice person... always a pleasure.. the business is always well kept and easy to get my items I need.

LINETTE T. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY L. 
Rating:
5.0

Customer did not leave a comment.

DANIEL B. 
Rating:
5.0

Customer did not leave a comment.

william M. 
Rating:
5.0

One thing, could think about offering discounts for returning customers...Keep do what you're doing. The customer service,quality and rates are fine.

Brandon C. 
Rating:
5.0

Customer did not leave a comment.

John O. 
Rating:
5.0

Customer did not leave a comment.

Alan B. 
Rating:
5.0

Very friendly staff - she helped us park the trailer & welcomed us to the area. Highly recommend & im sure we will be back!

Shaun S. 
Rating:
5.0

Customer did not leave a comment.

CRAIG D. 
Rating:
5.0

Customer did not leave a comment.

Debbie B.  |  Overall Experience 
Rating:
4.0

The auto transport needs maintenance. The ratchet straps need to be greased. Too hard to operate. One was jammed, and I had to take it to a close uhaul location to get it fixed.

Mary C. 
Rating:
5.0

The office door is on the front of the building although there is a door adjacent to the truck and trailer parking area. A small sign indicating to use front entrance may help with any confusion.

Stuart H. 
Rating:
5.0

Customer did not leave a comment.

Curt N.  |  Overall Experience 
Rating:
5.0

Bobbi was extremely helpful, efficient and accommodating. Made the process easy and efficient for us-in and out-making my move just a little bit easier. Thank you to the Grasonville Uhaul!

Don B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark T.  |  Overall Experience 
Rating:
4.0

Bobbi was so helpful and accommodating!

Shawn s.  |  Overall Experience 
Rating:
5.0

Convenient temporary storage for items moved out of our home while it was listed for sale and then easily retrieved for move day. Also great source for moving supplies while we packed.

JAMES C.  |  Overall Experience 
Rating:
5.0

Great service and immaculate areas.

Semper N.  |  Overall Experience 
Rating:
5.0

Great solution for our needs.

pat s.  |  Overall Experience 
Rating:
5.0

Was there for 7 months and staff was always available and friendly as well as knowledgeable. If I ever need a storage unit again I will be back here.

Chris A.  |  Overall Experience 
Rating:
5.0

This was the easiest arrangement that I have ever had! I did not meet or talk with a single person during the process.So easy. Facility is clean and temperature controlled. Easy in and out.

robert f.  |  Online Move In 
Rating:
5.0

The staff member we spoke with was very pleasant and professional

linda b.  |  First Impressions 
Rating:
5.0

The storage facility was clean and well-maintained. The website is very user-friendly with regard to making your payments and completing the move-out process.

Sean N.  |  Overall Experience 
Rating:
5.0

Great facility, very well maintained.

John W.  |  Overall Experience 
Rating:
5.0

Our experience with U-HAUL storage was very good from the beginning when we started looking at our options for storing our household goods until we were ready to remove our items from storage. Thanks

nino r.  |  Overall Experience 
Rating:
5.0

Thanks so much for helping us out, we always got great service from Bobbie and her staff, always called us when we had a question, highly recommend them to everyone!! Again thanks for a eryrhing!

PAULA H.  |  Overall Experience 
Rating:
5.0

Very helpful during a stressful time. Made arrangements to get packed property from movers delivered to new storage unit smoothly.

Robin M.  |  First Impressions 
Rating:
5.0

Very easy, professional service. Area is open and accessible while apparently safe. “Move-in” experience was seamless.

pat s.  |  First Impressions 
Rating:
5.0

An excellent experience.

Lillian M.  |  Overall Experience 
Rating:
5.0

Great experience!

Brigid S.  |  First Impressions 
Rating:
5.0

The facilities and the service was fantastic and exactly what we needed. We are new to the area and felt welcomed and taken care of. Fantastic facility and staff.

Kathren L.  |  Overall Experience 
Rating:
5.0

Bobbi was so nice ,and professional during my time of renting a storage unit at U-Haul . She went the extra mile to help me. I wish all places had great customer service like Bobbi gave to me.

Michelle S.  |  First Impressions 
Rating:
5.0

Excellent all around, I was very happy with my experience at U-haul storage.

Tom F.  |  Overall Experience 
Rating:
5.0

Everyone was friendly and accommodating. I appreciated the cold water we were offered when we were unloading the truck into the storage unit. I would highly recommend this location.

Matthew B.  |  Overall Experience 
Rating:
5.0

A well organized and clean storage facility, at great prices. It provided me with the peace of mind I needed for my extra stuff.

Realty N.  |  Overall Experience 
Rating:
5.0

Outstanding customer service at this location, best part of the entire trip

Susan K.  |  First Impressions 
Rating:
5.0

Customer service very helpful for all I need for my move. Could not ask for anyone better

Alvin Z.  |  First Impressions 
Rating:
5.0

Roberta is absolutely the best a real asset to your company. Best regards, Steve

Steven M.  |  First Impressions 
Rating:
1.0

The manager at this particular store(Roberta) was not helpful at all and when i spoke to her she was extremely rude to me and several other customers i had spoken to.

STEVEN C.  |  Overall Experience 
Rating:
5.0

I have been very impressed with this particular facility. From the cleanliness, lighting, climate, I couldn’t have picked a better place. Bobbi is an awesome manager and always helpful/friendly.

LINDA M.  |  Overall Experience 
Rating:
5.0

Conditioned air is the best feature of this storage space. Never any mildew.

Jeffrey S.  |  Overall Experience 
Rating:
5.0

Really clean place, very polite and helpful staff. It is expensive to store stuff, my lesson learned is get rid of your excess stuff, don't store it. If you have to, this is the place to go.

THOMAS W.  |  Overall Experience 
Rating:
5.0

We have always been very satisfied with Uhaul storage staff, helpful with every aspect of these business!! Our family still use the storage store ,always recommend them when ppl are looking for help!!

Paula H.  |  Overall Experience 
Rating:
5.0

Wished they had kept the RV/Boat area available.

BILL H.  |  Overall Experience 
Rating:
5.0

Alot of quality for the cost. Very clean, modern, high tech. Assistance always available and friendly

CHESTER REGIONAL RESEARCH A.  |  Overall Experience 
Rating:
5.0

Great place.

Daniel R.  |  Overall Experience 
Rating:
5.0

Great facility.

THOMAS P.  |  Overall Experience 
No reviews have been submitted for this location.

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