Customer Reviews for U-Haul Moving & Storage of Greece

5769 reviews

1661 Long Pond Rd   Greece, NY 14626
(@ Ridgeway Ave)

(585) 227-4520

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(585) 227-4520

1661 Long Pond Rd
Greece, NY 14626
(@ Ridgeway Ave)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

TIMOTHYT B. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
3.0

Customer did not leave a comment.

Deborah J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSEPHG S. 
Rating:
5.0

It's impossible to get anyone to answer phones at any location. I called all in my area. Finally drove to victor location, they didn't have trailer. Got one at Long pond/Ridgeway. Employee was great but took forever because there was only one person at counter. You need to get back to pre COVID!

don F. 
Rating:
5.0

Customer did not leave a comment.

MEGHAN F. 
Rating:
4.0

Don't make making a reservation so difficult,you call number centeral hub gives reservation then local office must defer because of lack of equipment

MARTINP B. 
Rating:
5.0

Keep up the good work!

Stephanie L. 
Rating:
5.0

Customer did not leave a comment.

Chau P. 
Rating:
5.0

Great location.

charles G. 
Rating:
5.0

I originally made my reservation for Saturday June 12 online for a 6' x 12' utility Trailer from the E. Ridge Rd location. On Friday a woman called and said they don't have a 6' x 12' trailer and set me up with a 5' x 8' utility Trailer at Long Pond Rd. My understanding is Uhaul has a $50 reservation guarantee. I don't understand why the website would allow me to make a reservation if the Trailer is not available.

Roger W. 
Rating:
5.0

Customer did not leave a comment.

KREMENATIHOMIROV T. 
Rating:
5.0

All Good, Thanks to all.

FREDDIES J. 
Rating:
4.0

I did not sign up for the Safe Mode Insurance when I originally put the order in but was charged for it on the final receipt. I did not realize until I was Emailed the final receipt.

JEFFREY D. 
Rating:
5.0

Customer did not leave a comment.

ROGER S. 
Rating:
5.0

Customer did not leave a comment.

JAMESH JR J. 
Rating:
4.0

It was all good

BRETTFRANCIS L. 
Rating:
4.0

Nothing. Jeff (I think that was his name) the Manager was extremely helpful and very professional. He did a great job. His service is why I would return.

Christopher M. 
Rating:
5.0

The agent communicated very well with me as a customer

TREVORW E. 
Rating:
5.0

No comment or complain

HIEU THUAN D. 
Rating:
5.0

They were very friendly! They explained the extra charges before even having to ask. They walked me through every step with a smile. The location was clean and inviting. The only thing that I wish I had known was the exact amount of gas to put back into the truck. Unfortunately, due to the horrible start of this experience I didn't know that it was printed on the agreement. I ended up putting way more gas into the truck than needed. So, I ended up wasting about another $30 on this rental! This ended up being more expensive that if I had gone with ANYONE ELSE and with a MUCH BETTER truck and experience!

Todd S. 
Rating:
5.0

Customer did not leave a comment.

TINAMARIEC M. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

FREDDIES J. 
Rating:
1.0

Customer did not leave a comment.

Renae G. 
Rating:
3.0

Customer did not leave a comment.

Dominique H. 
Rating:
5.0

Customer did not leave a comment.

Heather S. 
Rating:
5.0

The service representative was awesome!

JASONSYDNEY H. 
Rating:
5.0

Customer service was excellent. Very friendly and speedy service.

Thomas G. 
Rating:
5.0

your process is streamlined to get in and out quickly and that is very good

JAREDD H. 
Rating:
5.0

The location and staff were great. The trailer I rented for local use looked pretty good on the outside, but was pretty beat up on the inside. I'm not used to seeing UHaul equipment in that condition. Please keep up your standards and retire or refurbish your trailers!

STUART B. 
Rating:
4.0

Customer did not leave a comment.

Debbie A. 
Rating:
5.0

Our customer service agent was excellent

JOHANNAANNE T. 
Rating:
5.0

Customer did not leave a comment.

Joan C. 
Rating:
1.0

I believe I was way over charged. Not happy at all

Dale A. 
Rating:
5.0

Customer did not leave a comment.

DEBORALEA K. 
Rating:
5.0

Jeff and his Team are top notch. Very accommodating to our needs.

charles G. 
Rating:
5.0

They need help. More associates are needed. The guy was great, but needs help or uhaul won't be as good as it should.

ANTHONYJUDE C. 
Rating:
4.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

allow military discount to be applied at checkout, rather than only at checkin of equipment.

Larry W. 
Rating:
5.0

Customer did not leave a comment.

Stuart B. 
Rating:
5.0

Customer did not leave a comment.

BREANNALYNN G. 
Rating:
4.0

Well, without a smart phone noting vehicle damage and returning after hours was a hassle. Also, during some rain, one of the windshield wiper blades fell off of the arm. Luckily we were pulling into a gas station. I reattached the blade and found the other wiper also was not properly installed. Neither of the wipers had been locked onto the arms! Very exciting!

Victor S. 
Rating:
4.0

Truck was not very clean

JAMESM A. 
Rating:
4.0

It was fine

JENNIFER F. 
Rating:
5.0

Customer did not leave a comment.

Jeremiah I. 
Rating:
5.0

Customer did not leave a comment.

NICHOLASMICHAEL B. 
Rating:
5.0

Every time rent a truck. It seems that there is always a hidden cost. This time it was 44 dollars.

DUANEROBERT L. 
Rating:
5.0

Not a thing. I managed the move and connected with U-haul online and it went exceptionally well. Customer service was very good. I would highly recommend.

Susan O. 
Rating:
4.0

wash vehicle exterior

MICHAELK F. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
1.0

Was quoted one rate and it was completely different when we went to pick up the uhaul. The uhaul itself should've been taken off the road many miles ago and did not feel safe to drive 800 miles in. When we went to pick up the truck there was ONE guy at the desk and a line out the door. Overall terrible experience and will never use again.

Jonah D. 
Rating:
4.0

Although uhaul moved my pickup site last minute and the line was long , the employees were calm and helpful

MARILYNGERSONY R. 
Rating:
5.0

Clips on left side of the engine cowling in the cab were not secured and hot air from engine filled the cab. I secured the two clips and the problem was resolved. Otherwise, the rental was great!

Stephen P. 
Rating:
3.0

Customer did not leave a comment.

timothy J. 
Rating:
5.0

Very good service.

Mary B. 
Rating:
5.0

Customer did not leave a comment.

DAVIDRICHARD L. 
Rating:
5.0

Having another person working. I went on 5/23/21 at 9:30 am and there was a line because only one person was working. This is not a complaint. I want you to know the gentleman that was working that day handle checking people in and out, getting the vehicles/trailers to people, and any other responsibilities while showing excellent customer service. He was very patient while explaining everything and answering people's questions, and never showed the customers how overwhelmed he was.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Nektarios V. 
Rating:
5.0

Customer did not leave a comment.

ROBERTLESLIE M. 
Rating:
4.0

smoke smell in the truck - windshield was filthy - no windshield washer - BUT - the man who helped me was wonderful!

SUSANMARIE L. 
Rating:
5.0

Customer did not leave a comment.

Chea P. 
Rating:
1.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Customer did not leave a comment.

JEANMARIE D. 
Rating:
5.0

Excellent service and friendly!

Jean D.  |  First Impressions 
Rating:
5.0

Long wait lines to pickup & return

David M. 
Rating:
5.0

Please put a sign on the door when you are all going to be out of the office for lunch (and the approximate time you will be back)

KATHARINEV H. 
Rating:
3.0

Their is this crazy gas meter thing. Horrible.

Annette M. 
Rating:
4.0

Customer did not leave a comment.

DAVIDS M. 
Rating:
4.0

Customer did not leave a comment.

MANI M. 
Rating:
5.0

Customer did not leave a comment.

Pamela O. 
Rating:
5.0

Truck was clean and ready to go at the promised time.

Ronald F. 
Rating:
5.0

Customer did not leave a comment.

ASHERJAMES R. 
Rating:
5.0

Customer did not leave a comment.

Lewis B. 
Rating:
5.0

Long Pond Road location pick up was very nice, the guy who helped set up the trailer (Jeff on the receipt) worked efficiently and hustled. He's a good employee for the company !

SCOTTPETER H. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

The staff are great and courteous

charles G. 
Rating:
5.0

Customer did not leave a comment.

ANTHONYJOHN R. 
Rating:
5.0

Customer did not leave a comment.

Duane B. 
Rating:
5.0

Very easy to rent! I made a mistake online when I reserved it and someone made it one way so I would have to return it to another location (it was more expensive to do that). The guy behind the counter noticed that and changed my reservation to return it to their store and saved me about $40. Customer service is great!

SAMANTHAEMILY S. 
Rating:
3.0

To no fault of the employees that where there, there was a long line to check in . This location just seemed to be short staffed, especially for a Saturday.

CHRISTEM M. 
Rating:
3.0

This location seemed understaffed for a busy Saturday

ZACHARY W. 
Rating:
5.0

Thank you Staff at the Greece, NY location! Always professional and wonderful to work with! Personally, I would only rent from Long Pond Rd.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

ROBERTE H. 
Rating:
3.0

I was given the option to rent a storage unit free for the first month. When I arrived to get moved into it neither employee knew how to actually provide me with the rental storage unit. The system was down, I left my number since a manager was supposed to call me and get everything in order for me. Never got a call back at all with a yes we got it figured out, no we do not have any units nothing. I called Public Storage rented a unit via the phone got an email in 5 mins with my unit number, insurance to cover theft and access all in less than 15 mins with no employee being unsure of what to do. Please do not offer something you can not provide Nationally 24/7 if there were no other options for storage I would have been stuck with paying more rental days and late fees on a truck because U-haul employees were not trained fully on all products offerred.

Richard G. 
Rating:
2.0

Customer did not leave a comment.

Jamie M. 
Rating:
2.0

Customer did not leave a comment.

Jeremy H. 
Rating:
4.0

Customer did not leave a comment.

ALEX S. 
Rating:
3.0

I feel that it took too long to be waited on.

STEPHENWALTER F. 
Rating:
5.0

Uhaul is awesome! I have used this location and ridgeway numerous times always clean and safe and easy process!! I recommend to everyone

Justin A. 
Rating:
5.0

Customer did not leave a comment.

Stephen D. 
Rating:
5.0

Customer did not leave a comment.

Cristian G. 
Rating:
5.0

Customer did not leave a comment.

ROBERTMICHAEL K. 
Rating:
5.0

Fast easy drop off check in person way great

John D. 
Rating:
5.0

Sales men were fantastic.

GAILM H. 
Rating:
5.0

Customer did not leave a comment.

Crystal S. 
Rating:
5.0

Customer did not leave a comment.

KENNETHGERALD B. 
Rating:
5.0

The employees were outstanding!!!!

James S. 
Rating:
5.0

Customer did not leave a comment.

terrence M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTINEANN C. 
Rating:
5.0

Customer did not leave a comment.

felix C. 
Rating:
5.0

Customer did not leave a comment.

James V. 
Rating:
5.0

The employee who was working was getting ready to leave for the night, but went out of his way to help me access my unit that I signed up for online. He was so helpful and wonderful and saved me a lot of frustration.

Courtney D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ANDY P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ashley G.  |  First Impressions 
Rating:
5.0

Good location, GREAT staff! Definitely would use again if I required storage.

Laurie F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leo S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Leo S.  |  First Impressions 
Rating:
5.0

Good facility and staff.

PEARCE S.  |  Overall Experience 
Rating:
5.0

Rental costs are a little on the high side for me right now!

Jodi C.  |  Overall Experience 
Rating:
5.0

We were very satisfied with our storage unit and experience with U-haul.

leeanne w.  |  Overall Experience 
Rating:
4.0

The rental was fine. But your payment website is horrible. No matter when you log in to make payment, it states “Amount Due = $0.00” when I first saw this I assumed the first month was free.

DORSEY S.  |  Overall Experience 
Rating:
5.0

Knowledgeable and helpful clerk. Easy transaction. So far all is going splendidly.

Alan S.  |  First Impressions 
Rating:
1.0

I moved out almost 2 weeks ago and the employee who was working never completed my “move out” in the system. This caused for my credit card to be charged another $130 although I had already relocated.

Renee M.  |  Overall Experience 
Rating:
5.0

Really great customer service!!

patricia b.  |  First Impressions 
Rating:
5.0

Staff was great, manager goes out of her way to help and is very sweet in helping in any way, I will miss seeing my uhaul friends monthly :)

Mary Y.  |  Overall Experience 
Rating:
4.0

Thank you

Addie W.  |  Overall Experience 
No reviews have been submitted for this location.

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