Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We dropped off the truck on 7/11 at 5pm. Got an email today saying it was dropped off at 245 pm today on 7/12 a day late. This is fraud plain and simple. We will be finding a new storage unit soon and uhaul will never get my business again
DAVID D
Rating:
5.0
EVERYTHING WORKED OUT PERFECT. FROM THE RESERVATION OF THE TRAILER TO THE PICKUP AND RETURN WENT VERY SMOOTH. I DON'T HAVE ANY COMPLAINTS. MAYBE MORE U HAUL DEALERS SHOULD CARRY THIS AUTO TRANSPORT TRAILER. I CHECKED A FEW DEALERS BUT ONLY ONE DEALER HAD IT. BUT IT WORKED OUT. THANKS JOHN
JOHN F
Rating:
5.0
<3 Great service, only complaint is occasionally my card wouldnt work to let me in the building <3
Nicolas M
|
Overall Experience
Rating:
5.0
At pick up, I was a little confused at first, the app was very helpful.
Katherine G
Rating:
5.0
Very smooth drop off, and representative was very friendly. Thank you!
Timothy S
Rating:
5.0
Customer did not leave a comment.
Alan K
Rating:
5.0
Customer did not leave a comment.
CLAIRE B
Rating:
5.0
not enough personal at the desk. Waited too long to be waited on.
DONALD A
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER S
Rating:
3.0
Need more employees on-hand to reduce lines and get people their equipment and on their way faster!
ANTONIO P
Rating:
2.0
I received a call the day before my move that the truck I ordered was not available, nor was the location available so I had to drive further to pick up the truck. Then I had to drive a much larger truck than I am comfortable with. There was only 2 employees running around the store and parking lot with a long line of people. The employee that I was working with was VERY rude and then just disappeared while we were in the middle of my transaction. I asked if there was still a 20' available and he replied "I'm just a worker here". I was simply asking if they could downgrade me back to the original size I wanted. The other employee did end up taking care of me. The truck was clean but it was jumping all over the place at low speeds and also when I put the brakes on it made a loud humming noise. No one gave me a rundown of how to operate the truck so when I noticed the tow/haul light on I didn't know that I was supposed to turn it off while the truck was empty, nor did I know how to turn it off. No instructions given at all. If this location is going to be the only one in the western part of Rochester, you really need to have more employees and ones that care about their customers.
KAREN A
Rating:
1.0
Customer did not leave a comment.
LAURA F
Rating:
3.0
The van smelled of feces it was very bad had to keep the window down the whole time I used the vehicle I did let one of the workers know before leavingthe premises, the vehicle itself was in good condition and maintained
JOHNNICE C
Rating:
5.0
My son picked up the van and hand truck I rented, but I was on site when we dropped it off. The site was clean, well-organized, and large enough to provide very adequate parking for cars left during the rental period. Best U-Haul I’ve ever experienced.
STEVEN B
Rating:
3.0
The staff was helpful at pickup but couldn’t be bothered and were completely apathetic at drop off. The setup of the parking lot is atrocious.
ANDREW C
Rating:
5.0
Excellent service!
JOYCE E
Rating:
2.0
You left your customers in the down pouring rain when you didn’t unlock your doors on time
JENNIFER S
Rating:
5.0
Great people that knew what I wanted, and the service was outstanding. Keep up the great job
Gerald L
Rating:
4.0
Customer did not leave a comment.
STEPHEN B
Rating:
3.0
The truck interior was not clean. It wasn't terrible but definitely not what I would call clean considering they state that it is cleaned after each use. The dashboard was covered in dust etc. Upon truck return the fuel level was improperly reported as low which caused me to make a return visit to the store to have it corrected. The store personnel did correct it though. The truck operated as expected.
KURT K
Rating:
5.0
Good fast service
JAMES E
Rating:
5.0
Customer did not leave a comment.
James C
Rating:
4.0
Customer did not leave a comment.
Keith A
Rating:
4.0
Customer did not leave a comment.
DAVID N
Rating:
3.0
Customer did not leave a comment.
GIUSEPPE I
Rating:
5.0
I had left my phone on the truck and the gentlemen was so nice when I drove back to get it he immediately brought me my phone
ALLISON V
Rating:
5.0
Great customer service, wiil go again !
Antonio T
Rating:
5.0
Customer did not leave a comment.
WILLIAM L
Rating:
5.0
Friendly staff. I was in and out in 5 minutes they were right on time with my reservation. It was also relieving that they went through the lights on the trailer with me to verify they worked.
MICHAEL P
Rating:
5.0
Pick up and return were both easy. Staff was great and got me on my way quickly.
MICHAEL M
Rating:
5.0
Customer did not leave a comment.
MICHAEL H
Rating:
5.0
Always a great experience at this location. It was extremely busy the morning I made my pick-up but we were all taken care of pretty quickly
JOSE M
Rating:
2.0
One of the 2 lights wasn’t working while the guy said ok
100% not from my truck bcz i did test it
EMRAN E
Rating:
5.0
Very happy - Smooth transaction
DENNIS K
Rating:
5.0
The customer service at Greece location was amazing
Drop off at Hamlin was easy
Lynnette T
Rating:
4.0
Customer did not leave a comment.
WILLIAM F
Rating:
4.0
Customer did not leave a comment.
RICHARD C
Rating:
4.0
Remember to give the customer everything they ordered. I did not receive the packing blankets.
John P
Rating:
5.0
There is gentle men I deal with there ecellent employees
DOUGLAS P
Rating:
4.0
a bit faster response to the "Return Lane". I returned my trailer rental, parked in the "Return Here" lane. I waited 3-5 minutes, then went into the shop to find someone to take my trailer return
RANDOLPH D
Rating:
5.0
Very satisfied
Dennis K
Rating:
5.0
Always a pleasure to do business with this location Jeff is a great manager
ERIC L
Rating:
5.0
Trailer was just what we needed. Staff was very helpful with getting it hooked up, much appreciated!
DAVID P
Rating:
4.0
Customer did not leave a comment.
BRANDON K
Rating:
5.0
Customer did not leave a comment.
DAVID W
Rating:
5.0
Jeff was great! Easy from reservation to drop off! Tyvm Jeff.
JASON S
Rating:
5.0
Customer did not leave a comment.
Scott E
Rating:
3.0
Customer did not leave a comment.
ALAN M
Rating:
5.0
So polite and a pleasure to work with. Will be the first choice from now on.
VINCENT M
Rating:
5.0
Customer did not leave a comment.
PATRICK M
Rating:
1.0
Customer service was horrible the lady was very nasty and she yelled at my father I really will never use u haul again
VIOLA J
Rating:
5.0
Great job , even on Sunday
Matthew M
Rating:
5.0
Very helpful staff
DAVID C
Rating:
3.0
The truck needs to be mechanically checked on
QWANNITA T
Rating:
1.0
Highly unprofessional and extremely disorganized. They did not put my equipment in the truck that I rented. The inside of the truck was dirty. they did not have the trailer that they rented me online in stock. I would highly recommend not using this location ever.
Scott C
Rating:
3.0
The light in the tow dolly went out. Both. Passenger side on the way down to PA. And driver side on the way back up. Other than that great experience. Will rent again
Adrion S
Rating:
5.0
none
DONALD A
Rating:
5.0
Great Service, will use again.
RODNEY P
Rating:
5.0
I've used this U-Haul location several times. They have always been friendly and helpful to work with!! This time was the same. The gentleman at the counter was very helpful and courteous in regards to my bad hearing. Truck was great. All other staff I dealt with were courteous and nice. Would definitely recommend this location!
LINDA L
Rating:
5.0
Made my order over the phone. Filled out my paperwork online went to pick up my truck. Simple no fuss.
Joseph C
Rating:
3.0
Provide some tie off rope to secure the load from siding all over.
Lawrence M
Rating:
5.0
Customer did not leave a comment.
THOMAS J
Rating:
5.0
Customer did not leave a comment.
PETER S
Rating:
5.0
It would be great if when you picked up the truck it were full of gas and then ask everyone to return the truck full.
It's inconvenient to pick up a truck and then have to go straight to a gas station before you can begin a move.
Other than that this location is excellent.
Stephen S
Rating:
5.0
Customer did not leave a comment.
ANATOLIY L
Rating:
5.0
Customer did not leave a comment.
stephen e
Rating:
5.0
great selection as well as customer service at pick-up.
KENT A
Rating:
5.0
I wasn't aware that I'd get charged an additional fee for returning the truck later than expected. I wish they would specify on the website that there will be additional fees.
Mindy F
Rating:
3.0
Have the truck you ask for . And make sure the gas measures are the same as paper receipt and email are the same so you don't over charge
PETER F
Rating:
3.0
Customer did not leave a comment.
Jeremy B
Rating:
5.0
Customer did not leave a comment.
STEPHANIE A
Rating:
5.0
Customer did not leave a comment.
MIRANDA N
Rating:
3.0
I left a pair of sunglasses in the cup holder. I went back and was told they weren’t in the truck. I don’t like being lied too. They scored a nice pair of oakleys. My next contact will be the corporate office. It’s too bad you guys employ people like this.
Frank B
Rating:
5.0
Customer did not leave a comment.
MICHAEL W
Rating:
5.0
Customer did not leave a comment.
JESSE F
Rating:
5.0
I was very happy with customer service from when I picked up the vehicle to when I returned it.
PAUL F
Rating:
5.0
Customer did not leave a comment.
CARL R
Rating:
5.0
Well organized and easy truck rental and return using phone and app. No waiting in line but staff very quick to help with the 1 question I had, very courteous. Recommended.
Christopher D
Rating:
5.0
Customer did not leave a comment.
Jennifer B
Rating:
5.0
Customer did not leave a comment.
Marlene L
Rating:
1.0
Customer did not leave a comment.
ZACHARY W
Rating:
5.0
Customer did not leave a comment.
WILLIAM J
Rating:
5.0
Customer did not leave a comment.
ANDRES G
Rating:
3.0
Not the cleanest place
Keri S
Rating:
5.0
This team is friendly, but efficient and a pleasure to do business with.
JOHN G
Rating:
5.0
Customer did not leave a comment.
JILIAN N
Rating:
3.0
fix broken mirrors before you rent out the equipment, also credit the bill when customer returns the truck with OBVIOUSLY more gas than was given!!!!!!!!!!!!!!!!
SAMUEL L
Rating:
5.0
Very pleasant & professional. I rented trucks 3 times & I had a Wonderful Experience. They had everything I need.
GRACE R
Rating:
5.0
Customer did not leave a comment.
Frank m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
S M
Rating:
3.0
Customer did not leave a comment.
JEFFREY T
Rating:
5.0
Customer did not leave a comment.
MYRON B
Rating:
5.0
The van drivers area was dirty but since this was my first time renting a uhaul my standards might be off. Overall great experience! The staff at the location were super friendly and helpful. I would definitely give them 5 stars!
NADINE M
Rating:
4.0
Customer did not leave a comment.
SHANA Q
Rating:
1.0
Worst expiriance ever.
MICHAEL C
Rating:
5.0
Great customer service. Friendly helpful staff.
PHILIP L
Rating:
5.0
Customer did not leave a comment.
Zachary P
Rating:
5.0
Employees were very friendly and professional no wait time, couldn’t have had a better experience thank you for your kindness
DEBORAH A
Rating:
4.0
Customer did not leave a comment.
CHRISTOPHER N
Rating:
5.0
Customer did not leave a comment.
RONALD S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kelly H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
RONALD S
|
First Impressions
Rating:
3.0
The electric door could use some work. It malfunctions often, with it not being able to close all the way, leaving a gap between the door and the ground.
However, my biggest complaint would be that the designated customer parking spots in front of the storage units' portion of the building are constantly filled with trucks and/or trailers, including the designated spot directly in front of the door. It is very inconvenient when trying to load or unload items and the renter has to park someplace in the lot. If you are going to advertise and have signs for designated parking for the storage units, they should be kept available for use by the renters.
Sean T
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Paula l
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Liza B
|
First Impressions
Rating:
5.0
One of the best experiences I’ve ever had with U-Haul
Joyce R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nadlyn K
|
Overall Experience
Rating:
5.0
The woman her name started with. C and Mike were amazing. They were right on it and made my challenging situation right.
Nadlyn K
|
Online Move In
Rating:
5.0
The 2 gentlemen working Saturday & Sunday were Awesome very helpful
alexis b
|
First Impressions
Rating:
5.0
Great people. Offered a lot of help when you needed it.
Justin H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jerome W
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Maryanne H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Drew O
|
Overall Experience
Rating:
5.0
Great customer service, very nice and helpful!
Carly M
|
First Impressions
Rating:
5.0
Great place to have your things
Lequitta S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ashley J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JENNIFER G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ashley J
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Deborah J
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Ashley G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kiara f
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Brandon C
|
Overall Experience
Rating:
5.0
Great experience at this Uhaul location. Staff was knowledgeable, helpful and good to work with. Thanks!
Tony C
|
Overall Experience
Rating:
5.0
Great experience
Tony C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
PAUL S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
susan n
|
Overall Experience
Rating:
4.0
Staff was extremely helpful, even though short-staffed. Facility door was missing hold-open leg; drinking fountain was not working; bathroom door hinges loose, making it hard to use
PAUL S
|
First Impressions
Rating:
2.0
While calling the location the phone just rings, then a customer service representative from a call center can't provide, change or update your info they can only take payment..they do not have an email address on file and we are told because Uhaul has 3 different computer systems..customer service via telephone is a tragedy..staff at the location did not enter correct info, initially , but very helpful otherwise
Lucretia S
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Deborah J
|
First Impressions
Rating:
5.0
Excellent service and friendly!
Jean D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
terrence M
|
First Impressions
Rating:
5.0
The employee who was working was getting ready to leave for the night, but went out of his way to help me access my unit that I signed up for online. He was so helpful and wonderful and saved me a lot of frustration.
Courtney D
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
ANDY P
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Ashley G
|
First Impressions
Rating:
5.0
Good location, GREAT staff! Definitely would use again if I required storage.
Laurie F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Leo S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Leo S
|
First Impressions
Rating:
5.0
Good facility and staff.
PEARCEW S
|
Overall Experience
Rating:
5.0
Rental costs are a little on the high side for me right now!
Jodi C
|
Overall Experience
Rating:
5.0
We were very satisfied with our storage unit and experience with U-haul.
leeanne w
|
Overall Experience
Rating:
4.0
The rental was fine. But your payment website is horrible. No matter when you log in to make payment, it states “Amount Due = $0.00” when I first saw this I assumed the first month was free.
DORSEY S
|
Overall Experience
Rating:
5.0
Knowledgeable and helpful clerk. Easy transaction. So far all is going splendidly.
Alan S
|
First Impressions
Rating:
1.0
I moved out almost 2 weeks ago and the employee who was working never completed my “move out” in the system. This caused for my credit card to be charged another $130 although I had already relocated.
Renee M
|
Overall Experience
Rating:
5.0
Really great customer service!!
patricia b
|
First Impressions
Rating:
5.0
Staff was great, manager goes out of her way to help and is very sweet in helping in any way, I will miss seeing my uhaul friends monthly :)
Mary Y
|
Overall Experience
Rating:
4.0
Thank you
Addie W
|
Overall Experience
Rating:
5.0
Na
Amir B
|
Overall Experience
Rating:
2.0
Checking out was a nightmare! As a military family we had to move before the military packed us up. Two months prior to vacating the storage unit I asked about how to check out and was told to just c
