Customer Reviews for U-Haul Moving & Storage of Greece

5820 reviews

1661 Long Pond Rd   Greece, NY 14626
(@ Ridgeway Ave)

(585) 227-4520

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(585) 227-4520

1661 Long Pond Rd
Greece, NY 14626
(@ Ridgeway Ave)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Dave B. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

This location was great but it is 35 minutes from my home. The location that I wanted to rent from is 8 minutes away but didn't have the equipment I needed. It's disappointing that some arrangements couldn't be made to get the equipment to that location, especially when I booked it more than 3 weeks in advance.

Randall S. 
Rating:
5.0

Customer did not leave a comment.

ROBERTSCOTT B. 
Rating:
3.0

The issue i have was not the personnel at long pond. I had a schedule pickup at east ridge road. Only when I got there did I learn “oh we had to move it to Long Pond”? I then had to travel to another location to pick this trailer up. I did receive a confirmation email the day before…perhaps the move was in there but it was the 3rd email since I made my reservation so I had no idea I was moved. there were no phone calls no special ‘warning' emails. Terrible

Frank G. 
Rating:
5.0

Customer did not leave a comment.

TINAM P. 
Rating:
5.0

Didnt have the size truck I reserved and needed. Also didnt refund me the 50$ garentee

KELLYM J. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

Edward S. 
Rating:
4.0

Customer did not leave a comment.

Ed W. 
Rating:
5.0

Very professional and respectful.

ARTHURLEO JR R. 
Rating:
5.0

Fast and friendly service. I was happy with my experience with this uhaul location.

MICHAELG B. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Repair the backup camera

EFRAIN F. 
Rating:
1.0

Overcharged

OBED C. 
Rating:
5.0

Customer did not leave a comment.

DANIEL K. 
Rating:
3.0

Trucks could be cleaned alot better! Inside windshield was disgusting and visibility reduced. Drivers seat was worn to the point a seat cover was on it. Just overall poor maintenance or properly cleaned and replace equipment.

David P. 
Rating:
5.0

Customer did not leave a comment.

Craig S. 
Rating:
5.0

Customer did not leave a comment.

JASONJOHN D. 
Rating:
4.0

Rebecca was the young lady that assisted me on the date of my original pick up. She demonstrated amazing customer service. There was a guy that assisted me the next day but I cannot recall his name. He demonstrated the same level of customer service. I really appreciate their kindness and consideration. Great team!

VERONICA S. 
Rating:
5.0

Customer did not leave a comment.

Todd T. 
Rating:
5.0

Make it more easier to get the dolly out.

JACOBGROVER C. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

REGINALDHUDSON I H. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

Always get great service from Uhaul. I just never consider another rental company

Keith S. 
Rating:
5.0

Customer did not leave a comment.

Brenda R. 
Rating:
3.0

The air conditioning on the truck was intermittent and stopped working entirely during the last hour of the trip. This should have been addressed before I rented it.

Scott K. 
Rating:
5.0

Customer did not leave a comment.

Jason M. 
Rating:
4.0

Customer did not leave a comment.

ANTHONYG JR R. 
Rating:
2.0

While calling the location the phone just rings, then a customer service representative from a call center can't provide, change or update your info they can only take payment..they do not have an email address on file and we are told because Uhaul has 3 different computer systems..customer service via telephone is a tragedy..staff at the location did not enter correct info, initially , but very helpful otherwise

Lucretia S.  |  First Impressions 
Rating:
5.0

Have you equipment at the location on the day and time the customer requested MORE often than not! Especially if the customer made their reservation well in advance. 2 months in my case. This caused an extreme disruption in my out of state moving plans.

Jeremy M. 
Rating:
5.0

Do not change reservation location in the last day!

VICTOR H. 
Rating:
1.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

Customer did not leave a comment.

Leonard S. 
Rating:
5.0

I was able to drop off the equipment quickly and without any problems.

robert M. 
Rating:
5.0

Well stocked with vehicles and very easy to pick up and drop off. Found a better rate for me due to mileage. Will definitely recommend to anyone.

Miguel S. 
Rating:
5.0

Customer did not leave a comment.

Barbara O. 
Rating:
4.0

It was little pricey for 3 to 4 hours pickup truck and motorcycle trailer + 50 miles in town @ around $100.

ANDREASRONALD K. 
Rating:
5.0

This was my first time renting a motorcycle trailer. They made it super easy. The information and videos online also helped. I will be back when I need to trailer anything again.

Gary A. 
Rating:
5.0

Customer did not leave a comment.

DANIELA C. 
Rating:
3.0

Customer did not leave a comment.

Agapita W. 
Rating:
5.0

Technician was very helpful!! He went above and beyond to help resolve blown fuse problem for trailer harnesses.

Daniel P. 
Rating:
4.0

Ordered and paid for a tow hitch assy 2 months ago for a KIA Sportage. Had U-haul rep. add note that I was flying in from Texas on 06/18 with my 87 year old Dad to move him from Hilton, NY to Maine and that I need to be called by 06/17 if there are any issues. I arrived at U-haul facility on 6/18 to find no hitch assy and the incorrect hitch was ordered so it eouldn't have mattered if U-haul had the hitch. I received no call of this anomaly. Had to rent a 25 foot cargo truck and drive 20 miles to another U-haul to get a tow dolly for my Dad's KIA. Cost us an extra $250 for the tow dolly and an extra $175 in gas to make the move back up to Maine. Rebecca at Long Pond Rd was terrific. Understandably, I wasn't the best customer, but she did everything she could to find a solution. Including calling her manager.

ROBERT E. 
Rating:
1.0

I filled the tank when I was supposed to only fill it up half way because I was confused and they refused to give me any back and were very rude about it. This is a terrible business I will be renting trucks somewhere else for now on so I don't have to be treated poorly and taken advantage of.

AARONROBERT W. 
Rating:
5.0

everything great. great people. great service

RUSSELL L. 
Rating:
5.0

Most personnel were very polite

LAVADAA H. 
Rating:
5.0

Customer did not leave a comment.

DAVE S. 
Rating:
5.0

Customer did not leave a comment.

TYLER M. 
Rating:
5.0

Customer did not leave a comment.

KATHARINEV H. 
Rating:
4.0

Have truck cleaned before arrival. Employee was great about cleaning though I just had to wait

MATTHEWRONALD R. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHYT B. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
3.0

Customer did not leave a comment.

Deborah J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSEPHG S. 
Rating:
5.0

It's impossible to get anyone to answer phones at any location. I called all in my area. Finally drove to victor location, they didn't have trailer. Got one at Long pond/Ridgeway. Employee was great but took forever because there was only one person at counter. You need to get back to pre COVID!

don F. 
Rating:
5.0

Customer did not leave a comment.

MEGHAN F. 
Rating:
4.0

Don't make making a reservation so difficult,you call number centeral hub gives reservation then local office must defer because of lack of equipment

MARTINP B. 
Rating:
5.0

Keep up the good work!

Stephanie L. 
Rating:
5.0

Customer did not leave a comment.

Chau P. 
Rating:
5.0

Great location.

charles G. 
Rating:
5.0

I originally made my reservation for Saturday June 12 online for a 6' x 12' utility Trailer from the E. Ridge Rd location. On Friday a woman called and said they don't have a 6' x 12' trailer and set me up with a 5' x 8' utility Trailer at Long Pond Rd. My understanding is Uhaul has a $50 reservation guarantee. I don't understand why the website would allow me to make a reservation if the Trailer is not available.

Roger W. 
Rating:
5.0

Customer did not leave a comment.

KREMENATIHOMIROV T. 
Rating:
5.0

All Good, Thanks to all.

FREDDIES J. 
Rating:
4.0

I did not sign up for the Safe Mode Insurance when I originally put the order in but was charged for it on the final receipt. I did not realize until I was Emailed the final receipt.

JEFFREY D. 
Rating:
5.0

Customer did not leave a comment.

ROGER S. 
Rating:
5.0

Customer did not leave a comment.

JAMESH JR J. 
Rating:
4.0

It was all good

BRETTFRANCIS L. 
Rating:
4.0

Nothing. Jeff (I think that was his name) the Manager was extremely helpful and very professional. He did a great job. His service is why I would return.

Christopher M. 
Rating:
5.0

The agent communicated very well with me as a customer

TREVORW E. 
Rating:
5.0

No comment or complain

HIEU THUAN D. 
Rating:
5.0

They were very friendly! They explained the extra charges before even having to ask. They walked me through every step with a smile. The location was clean and inviting. The only thing that I wish I had known was the exact amount of gas to put back into the truck. Unfortunately, due to the horrible start of this experience I didn't know that it was printed on the agreement. I ended up putting way more gas into the truck than needed. So, I ended up wasting about another $30 on this rental! This ended up being more expensive that if I had gone with ANYONE ELSE and with a MUCH BETTER truck and experience!

Todd S. 
Rating:
5.0

Customer did not leave a comment.

TINAMARIEC M. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

FREDDIES J. 
Rating:
1.0

Customer did not leave a comment.

Renae G. 
Rating:
3.0

Customer did not leave a comment.

Dominique H. 
Rating:
5.0

Customer did not leave a comment.

Heather S. 
Rating:
5.0

The service representative was awesome!

JASONSYDNEY H. 
Rating:
5.0

Customer service was excellent. Very friendly and speedy service.

Thomas G. 
Rating:
5.0

your process is streamlined to get in and out quickly and that is very good

JAREDD H. 
Rating:
5.0

The location and staff were great. The trailer I rented for local use looked pretty good on the outside, but was pretty beat up on the inside. I'm not used to seeing UHaul equipment in that condition. Please keep up your standards and retire or refurbish your trailers!

STUART B. 
Rating:
4.0

Customer did not leave a comment.

Debbie A. 
Rating:
5.0

Our customer service agent was excellent

JOHANNAANNE T. 
Rating:
5.0

Customer did not leave a comment.

Joan C. 
Rating:
1.0

I believe I was way over charged. Not happy at all

Dale A. 
Rating:
5.0

Customer did not leave a comment.

DEBORALEA K. 
Rating:
5.0

Jeff and his Team are top notch. Very accommodating to our needs.

charles G. 
Rating:
5.0

They need help. More associates are needed. The guy was great, but needs help or uhaul won't be as good as it should.

ANTHONYJUDE C. 
Rating:
4.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

allow military discount to be applied at checkout, rather than only at checkin of equipment.

Larry W. 
Rating:
5.0

Customer did not leave a comment.

Stuart B. 
Rating:
5.0

Customer did not leave a comment.

BREANNALYNN G. 
Rating:
4.0

Well, without a smart phone noting vehicle damage and returning after hours was a hassle. Also, during some rain, one of the windshield wiper blades fell off of the arm. Luckily we were pulling into a gas station. I reattached the blade and found the other wiper also was not properly installed. Neither of the wipers had been locked onto the arms! Very exciting!

Victor S. 
Rating:
4.0

Truck was not very clean

JAMESM A. 
Rating:
4.0

It was fine

JENNIFER F. 
Rating:
5.0

Customer did not leave a comment.

Jeremiah I. 
Rating:
5.0

Customer did not leave a comment.

NICHOLASMICHAEL B. 
Rating:
5.0

Every time rent a truck. It seems that there is always a hidden cost. This time it was 44 dollars.

DUANEROBERT L. 
Rating:
5.0

Not a thing. I managed the move and connected with U-haul online and it went exceptionally well. Customer service was very good. I would highly recommend.

Susan O. 
Rating:
4.0

wash vehicle exterior

MICHAELK F. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

Excellent service and friendly!

Jean D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

terrence M.  |  First Impressions 
Rating:
5.0

The employee who was working was getting ready to leave for the night, but went out of his way to help me access my unit that I signed up for online. He was so helpful and wonderful and saved me a lot of frustration.

Courtney D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ANDY P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ashley G.  |  First Impressions 
Rating:
5.0

Good location, GREAT staff! Definitely would use again if I required storage.

Laurie F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leo S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Leo S.  |  First Impressions 
Rating:
5.0

Good facility and staff.

PEARCE S.  |  Overall Experience 
Rating:
5.0

Rental costs are a little on the high side for me right now!

Jodi C.  |  Overall Experience 
Rating:
5.0

We were very satisfied with our storage unit and experience with U-haul.

leeanne w.  |  Overall Experience 
Rating:
4.0

The rental was fine. But your payment website is horrible. No matter when you log in to make payment, it states “Amount Due = $0.00” when I first saw this I assumed the first month was free.

DORSEY S.  |  Overall Experience 
Rating:
5.0

Knowledgeable and helpful clerk. Easy transaction. So far all is going splendidly.

Alan S.  |  First Impressions 
Rating:
1.0

I moved out almost 2 weeks ago and the employee who was working never completed my “move out” in the system. This caused for my credit card to be charged another $130 although I had already relocated.

Renee M.  |  Overall Experience 
Rating:
5.0

Really great customer service!!

patricia b.  |  First Impressions 
No reviews have been submitted for this location.

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