Customer Reviews for U-Haul Moving & Storage of Greece

6,422 reviews

1661 Long Pond Rd   Greece, NY 14626
(@ Ridgeway Ave)

(585) 227-4520

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(585) 227-4520

1661 Long Pond Rd
Greece, NY 14626
(@ Ridgeway Ave)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

CHARLES G. 
Rating:
5.0

Customer did not leave a comment.

Curtis P. 
Rating:
5.0

Wonderful and Quick service! I pray blessings and favor to the Uhaul company! Thank you So Much!!

Jacob B. 
Rating:
5.0

Customer did not leave a comment.

Gerardo G. 
Rating:
5.0

Customer did not leave a comment.

Peter M. 
Rating:
5.0

None

Rodney F. 
Rating:
5.0

Customer did not leave a comment.

Maria O. 
Rating:
4.0

Friendlier staff needed

David C. 
Rating:
1.0

uhaul representative lied about gas level upon return

Matthew D. 
Rating:
4.0

Customer did not leave a comment.

KEITH B. 
Rating:
5.0

Customer did not leave a comment.

STUART B. 
Rating:
5.0

Ensure tank is full vs 3/8 so know to return full tank. Hard to fill 3/8 vs full. Only drove 7 miles and returned. Put in 1 gallon and representative stated not enough. Put in two more gallons. Fuel record going out must be wrong if 3 gallons required for 7 miles. Except for this issue everything else was great.

alan A. 
Rating:
5.0

Customer did not leave a comment.

Albert S. 
Rating:
5.0

Great experience picking up! Zero issues dropping off the trailer as well. Would definitely recommend this location to my friends!!

Scott T. 
Rating:
4.0

Customer did not leave a comment.

Xiomara L. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Excellent service.

Paul P. 
Rating:
5.0

Friendly and knowledgeable customer service

Charles B. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

SARAD D. 
Rating:
5.0

Customer did not leave a comment.

Eric L. 
Rating:
5.0

Customer did not leave a comment.

Jannette G. 
Rating:
5.0

Very helpful beginning to end

Melvin W. 
Rating:
5.0

Customer did not leave a comment.

Randy G. 
Rating:
5.0

Customer did not leave a comment.

Christina C. 
Rating:
5.0

There was a line of ppl waiting to rent trucks but the moved as fast as possible...was in at 9 on road by 930... 2 ppl in front of me & about 6-7 behind me with only 2 staff

Ann G. 
Rating:
5.0

The guy that helped was exceptional. Went above and beyond and was very kind. Hard worker!

Peter S. 
Rating:
4.0

Customer did not leave a comment.

Shana Q. 
Rating:
4.0

Customer did not leave a comment.

REBEKAHELAINE P. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY D. 
Rating:
5.0

Personnel were great.

gayle H. 
Rating:
3.0

Long line of people checking out but only one front person. Took about 30 minutes.

ALAN M. 
Rating:
5.0

I only do business with long pond- they are quick, courteous and always ready to meet my needs. a great location

William B. 
Rating:
5.0

Customer did not leave a comment.

CHARLES G. 
Rating:
5.0

Customer did not leave a comment.

Valerie C. 
Rating:
4.0

Good service.

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

Allen W. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY D. 
Rating:
5.0

Excellent customer service

Mildred H. 
Rating:
5.0

truck worked out good thank you

Harold M. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
1.0

I didn't rent anything from you -- you have a wrong email address. The email address you have, is not the person who rented your vehicle.

don W. 
Rating:
4.0

Customer did not leave a comment.

Jaclyn P. 
Rating:
5.0

Customer did not leave a comment.

Bailey M. 
Rating:
5.0

The truck 15' had a leaking roof. We rented it for three days. Luckily we took items out every night not to get rain soaked

charles G. 
Rating:
5.0

friendly workers

Paschal B. 
Rating:
5.0

Customer did not leave a comment.

Brenda T. 
Rating:
5.0

Customer did not leave a comment.

paul B. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
3.0

This was the first time I have rented a truck for moving. My son parked the truck in a spot (we didn't realize until after) that it was to be put in equipment return. On of the guys came out with what seemed like an attitude, I said oh I'm sorry we're we supposed to put truck there? He looked at me with dirty look and said uh yeah, it says equipment return VERY rudely. I said I was sorry we could move it, he said I'll do it. I went inside and told the man and woman behind the desk, that his attitude was uncalled for Noone was being rude to him. This is no way to get repeat buisness any means. I've worked with the public for many years, we all have bad days, BUT you don't take it out on the customers.

Lisa P. 
Rating:
5.0

Customer did not leave a comment.

Bailey M. 
Rating:
4.0

Although I marked that the equipment was clean, it was overall, but the windshield and mirrors could have been cleaner and the popcorn at the base of the passenger seat was noticeable to this driver. Overall it was(as has been each time in the past) a good experience. Thank you.

albert S. 
Rating:
5.0

Customer did not leave a comment.

Robert V. 
Rating:
4.0

Customer did not leave a comment.

eric N. 
Rating:
5.0

Customer did not leave a comment.

Larry S. 
Rating:
4.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

Elaine R. 
Rating:
5.0

Customer did not leave a comment.

Diana L. 
Rating:
5.0

Oil the trailer receiver when it is rented, mine was hard to tighten when I received it, WD-40 it and worked like a champ.

Michael L. 
Rating:
4.0

Customer did not leave a comment.

Raymond N. 
Rating:
5.0

Customer did not leave a comment.

Kim M. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Abderrahim I. 
Rating:
5.0

Customer did not leave a comment.

andre D. 
Rating:
3.0

Customer did not leave a comment.

Colin H. 
Rating:
5.0

The amount of time for my rental seemed short (only 7 hours) compared to what I was paying for the day including mileage.

Bernadette B. 
Rating:
5.0

The customer service was wonderful. I will use them again in the future.

Ellen C. 
Rating:
4.0

no problems reserving or picking up the trailer. the person put the trailer securely on my hitch and tested all the lights. Drop off was quick and trouble free. Would use again.

Gary H. 
Rating:
5.0

Customer did not leave a comment.

Daniel L. 
Rating:
5.0

The 10' trcuk I rented needed to have its brakes and AC adjusted, I told Jeff the mgr. and he said he would get it looked at.

charles G. 
Rating:
5.0

Friendly staff !!!

Berka M. 
Rating:
5.0

Customer did not leave a comment.

Gaycia Y. 
Rating:
4.0

Amazing

Hawdang A. 
Rating:
5.0

Customer did not leave a comment.

david C. 
Rating:
5.0

I am not getting the final bill receipts

charles G. 
Rating:
3.0

Then vehicles are never clean

MICHELE F. 
Rating:
5.0

Customer did not leave a comment.

Frank T. 
Rating:
5.0

Customer did not leave a comment.

Kenneth H. 
Rating:
5.0

Staff is always helpful and friendly!

Frederick S. 
Rating:
3.0

I still have yet to receive a receipt for the rental. I was told it would be emailed to me.

Peter O. 
Rating:
5.0

The locations and personnel were excellent. The only problem is I'm trying to get a refund because I didn't end up using the trailer and that's proved basically impossible. I've spent two hours on hold for U-Haul customer service and it just hangs up on me before I ever get to anyone. Very frustrating.

Justin O. 
Rating:
5.0

Jeff the manager runs a very efficient and professional staff at the Long Pond Branch Thanks -Chuck

charles G. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
5.0

Customer did not leave a comment.

Don R. 
Rating:
5.0

None

hill C. 
Rating:
5.0

Customer did not leave a comment.

charles G. 
Rating:
5.0

Customer did not leave a comment.

Scott V. 
Rating:
5.0

Customer did not leave a comment.

Elaine A. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

All good!

Frank V. 
Rating:
5.0

Customer did not leave a comment.

Maria W. 
Rating:
2.0

I never got a receipt. Not acceptable and the APP will not allow be to view it. Vehicle smelled like smoke.

KENNETH R. 
Rating:
5.0

Customer did not leave a comment.

Shannon P. 
Rating:
5.0

Customer did not leave a comment.

Dan B. 
Rating:
5.0

Customer did not leave a comment.

Janice R. 
Rating:
4.0

Customer did not leave a comment.

Scott A. 
Rating:
2.0

My experience was a nightmare from the begining. The location that I chose online was not actually available, it had closed but not updated causing my mileage to be increased by A LOT! I was told when confirming that the location would be open & a representative would be there. Only to find when I arrived that the location didnt open until an hour after my pickup time. After spending 15mins on hold to find out what to do. They advised that there was supposed to be a link & video that should have been a link sent to me, which it never had been. Then I couldnt get the lock box open to get the key. Thankfully a gentleman arrived for work & helped me. This caused me to be an hour late for my event. Terrible, Terrible, Terrible experience!!

Kathleen Z. 
Rating:
5.0

Customer did not leave a comment.

Mary J. 
Rating:
5.0

Customer did not leave a comment.

Ashley J.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Deborah J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ashley G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kiara f.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brandon C.  |  Overall Experience 
Rating:
5.0

Great experience at this Uhaul location. Staff was knowledgeable, helpful and good to work with. Thanks!

Tony C.  |  Overall Experience 
Rating:
5.0

Great experience

Tony C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

PAUL STEVEN R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

susan n.  |  Overall Experience 
Rating:
4.0

Staff was extremely helpful, even though short-staffed. Facility door was missing hold-open leg; drinking fountain was not working; bathroom door hinges loose, making it hard to use

PAUL STEVEN R.  |  First Impressions 
Rating:
2.0

While calling the location the phone just rings, then a customer service representative from a call center can't provide, change or update your info they can only take payment..they do not have an email address on file and we are told because Uhaul has 3 different computer systems..customer service via telephone is a tragedy..staff at the location did not enter correct info, initially , but very helpful otherwise

Lucretia S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Deborah J.  |  First Impressions 
Rating:
5.0

Excellent service and friendly!

Jean D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

terrence M.  |  First Impressions 
Rating:
5.0

The employee who was working was getting ready to leave for the night, but went out of his way to help me access my unit that I signed up for online. He was so helpful and wonderful and saved me a lot of frustration.

Courtney D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ANDY P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ashley G.  |  First Impressions 
Rating:
5.0

Good location, GREAT staff! Definitely would use again if I required storage.

Laurie F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leo S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Leo S.  |  First Impressions 
Rating:
5.0

Good facility and staff.

PEARCE S.  |  Overall Experience 
Rating:
5.0

Rental costs are a little on the high side for me right now!

Jodi C.  |  Overall Experience 
Rating:
5.0

We were very satisfied with our storage unit and experience with U-haul.

leeanne w.  |  Overall Experience 
Rating:
4.0

The rental was fine. But your payment website is horrible. No matter when you log in to make payment, it states “Amount Due = $0.00” when I first saw this I assumed the first month was free.

DORSEY S.  |  Overall Experience 
Rating:
5.0

Knowledgeable and helpful clerk. Easy transaction. So far all is going splendidly.

Alan S.  |  First Impressions 
Rating:
1.0

I moved out almost 2 weeks ago and the employee who was working never completed my “move out” in the system. This caused for my credit card to be charged another $130 although I had already relocated.

Renee M.  |  Overall Experience 
Rating:
5.0

Really great customer service!!

patricia b.  |  First Impressions 
Rating:
5.0

Staff was great, manager goes out of her way to help and is very sweet in helping in any way, I will miss seeing my uhaul friends monthly :)

Mary Y.  |  Overall Experience 
Rating:
4.0

Thank you

Addie W.  |  Overall Experience 
Rating:
5.0

Na

Amir Bahman R.  |  Overall Experience 
Rating:
2.0

Checking out was a nightmare! As a military family we had to move before the military packed us up. Two months prior to vacating the storage unit I asked about how to check out and was told to just c

ANNE R.  |  Overall Experience 
No reviews have been submitted for this location.

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