Customer Reviews for U-Haul Moving & Storage of Greece

6,216 reviews

1661 Long Pond Rd   Greece, NY 14626
(@ Ridgeway Ave)

(585) 227-4520

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(585) 227-4520

1661 Long Pond Rd
Greece, NY 14626
(@ Ridgeway Ave)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
2.0

The truck was dirty upon pickup. There was mud and a lighter in the bed of the truck that I had to clean out before loading my own belongings onto. Hefty price to pay overall for something that was subpar.

Jessica B. 
Rating:
5.0

Customer did not leave a comment.

Amy R. 
Rating:
5.0

Customer did not leave a comment.

marion R. 
Rating:
4.0

When I arrived to pick up my 15' rental I was informed it was unavailable. I was given a 26' for the same price. Worked out well because 2 planned trips became 1. I was disappointed the pads and dollys I reserved where unavailable as well. This location needs to increase stock of rental supplies.

Daniel H. 
Rating:
3.0

Customer did not leave a comment.

Ronald S. 
Rating:
5.0

Customer did not leave a comment.

ROBERTJ M. 
Rating:
5.0

Customer did not leave a comment.

Gaycia Y. 
Rating:
1.0

truck was very dirty with food. also, the line was very long and extremely slow. Should not take 1 hour to pick up a truck that was previously reserved.

Marc S. 
Rating:
4.0

Customer did not leave a comment.

Lisa G. 
Rating:
5.0

Customer did not leave a comment.

Matt L. 
Rating:
5.0

This is the best location in my area!

DAVIDWESTLY S. 
Rating:
5.0

If these two men are working absolutely nothing needs to be improved. The two gentleman that were working were incredibly helpful and friendly. I have rented from there before because of the convenient location and I also get my propane tanks filled there as well. They always help me get my tanks in and out of the car.

Dosha R. 
Rating:
4.0

Customer did not leave a comment.

keith A. 
Rating:
5.0

No improvement needed

David P. 
Rating:
5.0

Customer did not leave a comment.

Laurens O. 
Rating:
1.0

The only frustration-free part of the experience was my online reservation—which was not fulfilled as requested. And from there, EVERYTHING from driving the truck reflected on the paperwork out of the lot to returning it was an absolute disaster. Would be happy to provide more details.

Maureen M. 
Rating:
5.0

GREAT SERVICE!

CARLTONEARL B. 
Rating:
5.0

Customer did not leave a comment.

Tina B. 
Rating:
5.0

Excellent service

Tracy P. 
Rating:
5.0

Customer did not leave a comment.

Paul W. 
Rating:
5.0

I really don't have any suggestions because I was very satisfied with everyone there as well as the equipment.

maureen M. 
Rating:
5.0

Customer did not leave a comment.

DAVIDMICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

Timothy J. 
Rating:
5.0

Customer did not leave a comment.

Peter D. 
Rating:
5.0

Great location

Stanley C. 
Rating:
5.0

nothing the guys at this facility are great give them a raise please very high population town extremely busy

Douglas B. 
Rating:
3.0

I've returned the truck yesterday before 5.00pm. UHall rep was busy with other customers and haven't checked out at that time. Interested he will email receipt. But not yet.

Shawn K. 
Rating:
5.0

Customer did not leave a comment.

robert G. 
Rating:
5.0

Customer did not leave a comment.

william C. 
Rating:
5.0

Personal was very helpful and considerate.

Frederick R. 
Rating:
4.0

Customer did not leave a comment.

Stephen V. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey D. 
Rating:
5.0

Great. Service.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

charles G. 
Rating:
5.0

I wish I picked this location for my storage instead of the other one. Didn't realize this location also had storage

Heather T. 
Rating:
5.0

Customer did not leave a comment.

LISA B. 
Rating:
5.0

Customer did not leave a comment.

Luis R. 
Rating:
5.0

Friendly and helpful employees. Answered all my questions and made the trailer hauling experience easy! Thank you.

Kathleen A. 
Rating:
3.0

Customer did not leave a comment.

Ramon R. 
Rating:
3.0

Customer did not leave a comment.

sharmaine D. 
Rating:
5.0

The young man that assisted me renting my trailer from start to finish was a very nice and pleasant worker.

Keith M. 
Rating:
4.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Patricia G. 
Rating:
5.0

Customer did not leave a comment.

Katherine B. 
Rating:
4.0

Everything was in good order, staff was friendly and helpful. Would rent again if needed in the future

James M. 
Rating:
5.0

Everything was great. The customer service was exceptional.

Joe N. 
Rating:
5.0

Customer did not leave a comment.

Kevin R. 
Rating:
4.0

Customer did not leave a comment.

RICKY J. 
Rating:
5.0

Customer did not leave a comment.

Francis P. 
Rating:
5.0

Customer did not leave a comment.

George K. 
Rating:
5.0

Excellent service @ 1661 Long Pond Rd. would recommend this location to a friend

PEGGY M. 
Rating:
5.0

Helped me call home and get the address i needed, which was the whole purpose of the rental. Thank you.

Chad S. 
Rating:
5.0

Customer did not leave a comment.

Abrian R. 
Rating:
5.0

Customer did not leave a comment.

FREDDIES J. 
Rating:
1.0

Customer did not leave a comment.

Kyle S. 
Rating:
5.0

Customer did not leave a comment.

Rebecca K. 
Rating:
4.0

Customer did not leave a comment.

Salvador C. 
Rating:
3.0

Customer did not leave a comment.

Pamela O. 
Rating:
5.0

Customer did not leave a comment.

charles G. 
Rating:
4.0

Customer did not leave a comment.

Larry M. 
Rating:
4.0

Customer did not leave a comment.

DAVID M. 
Rating:
1.0

We would love to discuss this further with your corporate office

Matt D. 
Rating:
5.0

Customer did not leave a comment.

Darlene M. 
Rating:
3.0

Had a good time getting the truck and when putting it back

Amy M. 
Rating:
5.0

Customer did not leave a comment.

Kimberly B. 
Rating:
5.0

Customer did not leave a comment.

Walter L. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

Sally L. 
Rating:
5.0

The guy that helped me was very friendly and professional. Wish I knew his name but whomever did my paperwork. Thank you

Nicole G. 
Rating:
5.0

only location I will go to

Elizabeth G. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
3.0

Windshield wipers tore up the back area smelled terrible like trash and the blankets were not ready in the vehicle until I asked for them

PALMIER G. 
Rating:
4.0

Customer did not leave a comment.

Neal E. 
Rating:
2.0

Staff messed up my order. Truck had little over 1/4 tank of gas. Had to stop for gas in order to make my initial destination. Put more gas in when I returned it. They wouldn't reimburse or take any charges off.

James M. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

So friendly, easy to work with, and helpful. Transaction was efficient and customer focused. I've rented a uhaul two times- both from here. They set the bar high.

Tracie C. 
Rating:
1.0

I have a problem with the trailer for the break and I hit my car

MUKHTAR S. 
Rating:
5.0

Customer did not leave a comment.

Gisela P. 
Rating:
4.0

No comment at this time.

JESSE S. 
Rating:
5.0

Great customer service from pick-up to return.Would recommend to anyone.

john D. 
Rating:
5.0

Service was quik and friendly. Unlike the Henrietta location we're the person behind the counter didn't know how to even hook up the trailer and then it wasn't ready and then was told it was out of service this was 6:30 pm and now the other store closes at 7pm and now I was out a days travel.

alvin P. 
Rating:
5.0

Everything went as expected

PHILIPHAROLD B. 
Rating:
4.0

Truck was not clean very dusty and dirty in the cab area of the van and we found someone's else's keys in the truck when we cleaned it prior to returning it and left them keys in the center console

Stacea H. 
Rating:
5.0

Customer did not leave a comment.

SCOTT Q. 
Rating:
5.0

Customer did not leave a comment.

Eliezer C. 
Rating:
5.0

No comments

JOSE M. 
Rating:
5.0

I like jeff

Theresa G. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
4.0

The worker who help me at pick up name jeff was great. Really knowledgeable explaining truck and company services.

Rolando D. 
Rating:
1.0

Customer did not leave a comment.

Charity S. 
Rating:
5.0

NA

EFRAIN F. 
Rating:
5.0

Customer did not leave a comment.

Mykola S. 
Rating:
5.0

Nothing. Everything went well.

Michael B. 
Rating:
3.0

Employees should be more enthused, show a smile, Be honest and also ready for a upgrade (printer, PC...ect...)

TONYO C. 
Rating:
4.0

The customer service was much better and more friendly with prompt service than other U-Haul locations I have been to before.

David P. 
Rating:
5.0

Everything was handled professionally. Would like a senior discount.

LOUIS B. 
Rating:
5.0

Nothing

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
4.0

Customer did not leave a comment.

Deborah J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ashley G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kiara f.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brandon C.  |  Overall Experience 
Rating:
5.0

Great experience at this Uhaul location. Staff was knowledgeable, helpful and good to work with. Thanks!

Tony C.  |  Overall Experience 
Rating:
5.0

Great experience

Tony C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

PAUL STEVEN R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

susan n.  |  Overall Experience 
Rating:
4.0

Staff was extremely helpful, even though short-staffed. Facility door was missing hold-open leg; drinking fountain was not working; bathroom door hinges loose, making it hard to use

PAUL STEVEN R.  |  First Impressions 
Rating:
2.0

While calling the location the phone just rings, then a customer service representative from a call center can't provide, change or update your info they can only take payment..they do not have an email address on file and we are told because Uhaul has 3 different computer systems..customer service via telephone is a tragedy..staff at the location did not enter correct info, initially , but very helpful otherwise

Lucretia S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Deborah J.  |  First Impressions 
Rating:
5.0

Excellent service and friendly!

Jean D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

terrence M.  |  First Impressions 
Rating:
5.0

The employee who was working was getting ready to leave for the night, but went out of his way to help me access my unit that I signed up for online. He was so helpful and wonderful and saved me a lot of frustration.

Courtney D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ANDY P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ashley G.  |  First Impressions 
Rating:
5.0

Good location, GREAT staff! Definitely would use again if I required storage.

Laurie F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leo S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Leo S.  |  First Impressions 
Rating:
5.0

Good facility and staff.

PEARCE S.  |  Overall Experience 
Rating:
5.0

Rental costs are a little on the high side for me right now!

Jodi C.  |  Overall Experience 
Rating:
5.0

We were very satisfied with our storage unit and experience with U-haul.

leeanne w.  |  Overall Experience 
Rating:
4.0

The rental was fine. But your payment website is horrible. No matter when you log in to make payment, it states “Amount Due = $0.00” when I first saw this I assumed the first month was free.

DORSEY S.  |  Overall Experience 
Rating:
5.0

Knowledgeable and helpful clerk. Easy transaction. So far all is going splendidly.

Alan S.  |  First Impressions 
Rating:
1.0

I moved out almost 2 weeks ago and the employee who was working never completed my “move out” in the system. This caused for my credit card to be charged another $130 although I had already relocated.

Renee M.  |  Overall Experience 
Rating:
5.0

Really great customer service!!

patricia b.  |  First Impressions 
Rating:
5.0

Staff was great, manager goes out of her way to help and is very sweet in helping in any way, I will miss seeing my uhaul friends monthly :)

Mary Y.  |  Overall Experience 
Rating:
4.0

Thank you

Addie W.  |  Overall Experience 
Rating:
5.0

Na

Amir Bahman R.  |  Overall Experience 
Rating:
2.0

Checking out was a nightmare! As a military family we had to move before the military packed us up. Two months prior to vacating the storage unit I asked about how to check out and was told to just c

ANNE R.  |  Overall Experience 
No reviews have been submitted for this location.

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