Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service, everyone is very friendly.
Greg B.
Rating:
5.0
Get the App to work, and add staff.
John M.
Rating:
4.0
Customer did not leave a comment.
ERIC M.
Rating:
5.0
Customer did not leave a comment.
John R.
Rating:
5.0
Customer did not leave a comment.
Kristopher H.
Rating:
4.0
Made reservation on line. Seems what is done on line is not consistent what shows up in store somehow. 8 hour reservation turned into 4 hour. Lucky for me ... I got it done but could of been a disaster. Customer service was super nice about it all .... yet ....!?! Would do again but would talk to them directly to avoid booking issues.
rick H.
Rating:
5.0
Best uhaul experience ive ever had. The staff was fantastic. 10/10 would rent from this location again!
Mitchell S.
Rating:
5.0
Customer did not leave a comment.
Tamara B.
Rating:
5.0
Customer did not leave a comment.
jamie C.
Rating:
5.0
Customer did not leave a comment.
Louis C.
Rating:
5.0
The guys look there were so nice and helpful and accommodating.
cindy J.
Rating:
2.0
Waited for an hour to get help with 3 other customers. Staff in back. Truck was on below empty for gas, barely made it to a gas station. Drivers side mirror broken, constantly moving, unsafe.
Jennette K.
Rating:
4.0
Make sure there are enough furniture dollies and dollies to rent.
George M.
Rating:
5.0
Customer did not leave a comment.
Donald D.
Rating:
5.0
Customer did not leave a comment.
Richard M.
Rating:
5.0
Nothing. Absolutely the best experience I have had at a u haul.
Great guys!
Brandon L.
Rating:
5.0
Your staff is amazing at this location. I don't rent that often, They treat me like I'm a regular..Very professional and friendly. Thank you guys!
ERNEST P.
Rating:
4.0
Good fast and professional transaction. 👌
Brian J.
Rating:
5.0
Great location! Never! Have got any better treatment, then with the staff at this location.
John H.
Rating:
5.0
Customer did not leave a comment.
KRISTIE B.
Rating:
5.0
The windshield was really dirty, I think a wash job would have been nice...
Shirley B.
Rating:
1.0
We checked in the truck on the 25th and Dave called on the 27th wanting to know where it was? Then they call back claiming it could have been stolen then they called back saying it was found on the lot and never checked in, no apologies just a what do you want from me attitude.
Nicole C.
Rating:
4.0
NA
Katherine C.
Rating:
5.0
Outstanding staff! Talked through options to help the move be smoother. This saved us from an unforeseen event later in the day that would have put the move into a bind. Highly recommend this location and ztaff
Jeff B.
Rating:
5.0
The people who work at the U-Haul of green mountain are so kind and much appreciated
Alexa M.
Rating:
5.0
The location, 12300 W Cedar Drive, Lakewood, CO 80228 is AMAZING!!! I've used this location twice in the past couple months and they were more than accommodating and SO nice. I will recommend this location to everyone!!! Thank you!!!
Susan Sanders
Susan S.
Rating:
5.0
Couldn't have a nicer staff. From Christy from the call center to the gentleman in the store!!
Shawn O.
Rating:
5.0
Customer did not leave a comment.
Brian M.
Rating:
5.0
Customer did not leave a comment.
John M.
Rating:
5.0
The crew there was 10/10 - helped us out and went above and beyond when they definitely didn't have to. I think his name was David - let us use his personal hitch because us two goofs forgot ours. Completely saved our butts (and $20 I didn't really have since I was buying a couch). I'll be telling all my friends and family if they need uhaul to go to this location. I've used uhaul a lot and I've never been here - and I'll go out of my way if I have to to continue going to this location. Thank you for all of your help.
Meagan B.
Rating:
1.0
This review is for uhaul locationâ€830 Wadsworth Blvd Lakewood co 80224†, my reservation was at that location. Trailer was not available and I was sent to “west cedar†location for pickup. The lady working behind the counter did you not communicate to the other location about my desire to Rent Dali. She assured me that the Dali bowl be available at the other location. When I arrived at the other location the dolly was not available and we ended up making our move by hands. I called them back to voice my concern and was extremely dissatisfied with their response. Totally unprofessional, with zero professional responsibility.
Tahseen A.
Rating:
5.0
Customer did not leave a comment.
Kenia C.
Rating:
5.0
Customer did not leave a comment.
Sharaya E.
Rating:
4.0
The person that assisted me was great,
Kip K.
Rating:
5.0
Nothing that I can think of except hire more people like Marcus. He was excellent, professional, courteous, and worked to meet our needs. Job well done Marcus.
Nick T.
Rating:
5.0
Very good service with a very good team at the W Cedar location. Also would like to personally Thank the employees for promptly contacting me after I inadvertently left my briefcase in the vehicle I rented. So Thank-You All for excellent work!
Russell C.
Rating:
5.0
Faster counter service
Kevin T.
Rating:
5.0
Super friendly and nice staff. Helped me with every part of my transaction
Kurtis H.
Rating:
5.0
Great customer service!
Zachary G.
Rating:
4.0
I was told after my gas discount and the deal made i was being charged about $54. Im looking on my bank account and i was charged $121. I will be calling to complain if it is not changed.
Tylor B.
Rating:
5.0
Customer did not leave a comment.
Bob B.
Rating:
5.0
This is the best branch I have had the pleasure to work with, had previous horrible experiences at other branches like the one in jewel but Issac Sanchez made me a customer again for u-haul, amazing team effort to accommodate my needs and going above and beyond to make sure al aspects of my visit were handled. 10 out of 10 experience.
Juanfer A.
Rating:
1.0
Customer did not leave a comment.
Rosse R.
Rating:
5.0
The absolute most friendly staff, they are amazing, super efficient, and always there to help, answer questions and smile!
Stevi G.
Rating:
5.0
Marcus was so helpful in getting everything properly set up. He was polite and knowledgeable about his equipment and very friendly!
Julie D.
Rating:
5.0
Have more personal.
ANDREA A.
Rating:
5.0
Customer did not leave a comment.
Leah S.
Rating:
5.0
The gentleman behind the counter, he had such a helpful pleasant demeanor. It was so refreshing. I couldn't even think of a question to ask, he anticipated everything. What more could I ask for ?
David M.
Rating:
5.0
Very good experience. Individual was very helpful. Had a very bad experience in golden the previous week at I70 and colfax so I was especially pleased with this location. Thanks
Brad E.
Rating:
5.0
Customer did not leave a comment.
MATTHEW S.
Rating:
5.0
I just wanted to commend Isaac, Marcus and Dave in assisting us with renting the truck and moving equipment. They went up and beyond in making a smooth transaction. I would give them 100 stars if allowed.
Imtiaz T.
Rating:
5.0
They were amazing. We needed to drop our trailer off first. Our new apartments did not have parking room for both the trailer and the truck. They allowed us to drop the trailer off first and explained the after hours drop off process, in case we did not make it back by closing time. They were friendly and knowledgeable.
Gary W.
Rating:
5.0
Customer did not leave a comment.
Matthew C.
Rating:
5.0
Customer did not leave a comment.
Luis P.
Rating:
5.0
Isaac was extremely helpful.
Rozie M.
Rating:
5.0
Nothing. The front desk people we encountered were very professional and nice. Made all the difference.
Randy G.
Rating:
5.0
A huge thank you to the staff, a wonderful customer experience, I really appreciated all your help and support
MICHAELJAMES H.
Rating:
5.0
Customer did not leave a comment.
James B.
Rating:
5.0
Nothing to improve! I reserved online. Then checked in and was on the road in less than 10 minutes. Great service!
Susan S.
Rating:
5.0
Very friendly customer service got exactly what I needed mcuh Than ks.
tracy Y.
Rating:
5.0
Great service from very personal, professional, and knowledgeable people!
Gregory K.
Rating:
5.0
Isaac was great.
Michael R.
Rating:
5.0
Customer did not leave a comment.
Tristan B.
Rating:
5.0
Customer did not leave a comment.
Roberta B.
Rating:
1.0
The turn signals were opposite with no way to fix it.
U haul made us drive 20 miles farther away because they wanted us to take an Arkansas trailer back to Arkansas. When I KNOW two closer locations had available trailers
Josephine B.
Rating:
5.0
Everyone was very nice and understanding of weather delays and treated me with dignity and respect something not common nowerdays.everyone especially Marcus was great
Philip L.
Rating:
5.0
Customer did not leave a comment.
Steve K.
Rating:
3.0
Have the the truck at the pick up location I set it up for and was acknowledged for a month prior to my pick up date
ELDON B.
Rating:
5.0
Customer did not leave a comment.
Karl W.
Rating:
5.0
Both of your employees working this past Sunday were very helpful and friendly!
Robert A.
Rating:
5.0
Both of the guys working were fantastic! Very helpful and kind.
Matthew L.
Rating:
5.0
Customer did not leave a comment.
William R.
Rating:
5.0
The light was broken but the awesome front desk guy said he would fix.its so wonderful to have a knowledgeable person working your front desk.he is very kind and goes above and beyond in job.plus it's nice to have a person that doesn't look at my color in order to decide if he will help us or not.
ROSALBA K.
Rating:
5.0
Great customer service, truck was warmed up and ready for me, and the clerk was super friendly.
Sondra B.
Rating:
5.0
Very good service and friendly
Rod F.
Rating:
4.0
Customer did not leave a comment.
ALEXANDER J.
Rating:
5.0
The man who helped me was courteous and helpful.
Melanie W.
Rating:
5.0
You guys are the best I was so dam impress with you guys thank you so much.
DAVE H.
Rating:
5.0
Customer did not leave a comment.
Evan L.
Rating:
5.0
None
MICHAEL Z.
Rating:
5.0
No improvements needed. Isaac helped me and he was very friendly and efficient. This wasn't the only time that Isaac helped me. Every time I go in to rent a truck I get the same experience with Isaac. He deserves a raise.
Hai N.
Rating:
5.0
Again have not gotten a copy of the final bill. I need it for the court for the estate.
PAMELA J.
Rating:
5.0
Expert service! Knowledgable and friendly.
KIRK W.
Rating:
5.0
The employees were excellent.
ROGER K.
Rating:
5.0
Uhaul Representative Issac always treats customers with respect and helpful with rental equipment at time of rental and return. I pulled in at 7:20pm - after hours and Issac quickly disconnected trailer with a smile!
Nathan I.
Rating:
4.0
Didn't receive a final copy of the bill. I still need the paperwork for my accountant.
Pamela J.
Rating:
5.0
Customer did not leave a comment.
LEXI I.
Rating:
5.0
Please stop the emails!!
STEPHEN E.
Rating:
5.0
Nothing,your new employee that worked with us was phenomenal.he went above and beyond to help us with the uhaul rental and recommendations in products.he is an asset to your company
ROSALBA K.
Rating:
5.0
Originally, I reserved a U-box online and when I got there, there was none available. Isaac tried everything in his power of the course of 2 hours to get the situation rectified (obviously, none of this was his fault). We worked out another plan together and the experience was just excellent all together. The experience was just fabulous and the folks at this location went far above and beyond!
Bjoern N.
Rating:
5.0
Customer did not leave a comment.
SCOTT W.
Rating:
5.0
Isaac was a rockstar and an absolute delight to work with!
Krista P.
Rating:
5.0
Customer did not leave a comment.
Carol C.
Rating:
5.0
Please check tire monitor
Gerald S.
Rating:
5.0
People were friendly, knowledgeable, efficient and made the process as smooth as possible.
BARBEKKA H.
Rating:
5.0
The staff is awesome! Give that man a raise!
JOSHUA E.
Rating:
4.0
Snow tires. My van was nearly undrivable in the weather. Could not make gentle hills forcing me to turn around for an alternate route.
GREG D.
Rating:
5.0
Staff were great
Juan A.
Rating:
5.0
Customer did not leave a comment.
Ricardo M.
Rating:
5.0
The staff and management at this facility (particularly Kyle and Kendall) are top shelf!
Victoria L.
|
Overall Experience
Rating:
5.0
Check-in was easy.
BERNHARD K.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
LINDSEY O.
|
Overall Experience
Rating:
4.0
I really liked it when I had 24/7 access
Jeff S.
|
First Impressions
Rating:
5.0
Kyle Rutherford was highly respectful, accommodating, and helpful. He was available to answer all my questions and provided excellent assistance.
Victoria L.
|
First Impressions
Rating:
5.0
Kyle and Iassac are competente and super friendly. Made it fun to use storage.
Maria A.
|
Overall Experience
Rating:
4.0
They closed way to early for a storage place! It’s been so hot outside that unloading the truck would’ve been much easier when it cooled down , like 6 - 10…. But the staff was very friendly and helpful and rent for the month was much appreciated!! My apt. is still not ready, but when it is, I’ll be there again to rent a truck and load up! Thankyou Linda Day 😊
linda d.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Margaret L.
|
Overall Experience
Rating:
5.0
Kyle and Isaac were great! They system was down (not their fault) and they did everything thing they could to make sure I got into a storage unit and returned by truck. They were patient and understanding, which is tough when you are understaffed. On the flip side, when I moved out of my storage unit, they were just as helpful! Great service at this location even though they desperately need more help.
Taylor K.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Maria A.
|
First Impressions
Rating:
5.0
Storage was great!!!! I was very happy with everyone that I talked to. I just had a HUGE problem with my truck reservation. As my plane was landing in Colorado to retrieve my belongings my reservation was being canceled. I had to find movers on short noticed which cost almost three time as much as the truck I had reserved and a plane ticket on a holiday weekend. I was not happy with this situation and how it was handled.
Nichole S.
|
Overall Experience
Rating:
4.0
Isaac Is EXCELLENT
I’d be happy to have my last month prorated and BE REIMBURSED THE $15.00 The store manager charged me for “late charge”. That’s not true at all. We had a card on file. And I spoke directly to the store manager face-to-face on the day after the payment was due and he handed me overlock key.
If there was a problem with the card he should’ve said it right then and there.
There was no problem with the card therefore I want my $15 back.
And I want to be prorated and reimbursed since I only used seven days of storage for a months pay
Gene K.
|
Overall Experience
Rating:
3.0
Isaac and Kyle and the area manager were great.
John a.
|
Overall Experience
Rating:
5.0
The staff is super friendly and helpful
Edilson D.
|
Overall Experience
Rating:
5.0
Great place to go for all moving/storage.
JOhn H.
|
Overall Experience
Rating:
5.0
good job...
Stephen D.
|
First Impressions
Rating:
2.0
Overall, the people were very nice and easy to work with. However upon needing to check out, I called over 20 times and there was no response via phone. Very difficult to get a hold of, which caused a lot of time wasted and stress on the back end.
Roman V.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Lowell S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lowell S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ming Y.
|
Overall Experience
Rating:
1.0
We rented a truck and got a free months storage. We needed to extend that storage 1 week, and they told us they’d charge us for the whole month. $174 for 1 week of storage is bad business. You’ve lost our business. We canceled the uhaul truck to get our stuff out of storage and went with another company. We also move to a different company for storage.
Adam C.
|
Overall Experience
Rating:
3.0
I did not like the idea that I had to purchase a special lock from U-Haul because my regular pad lock was not allowed. Felt like a last minute grab for more money.
IRVIN R.
|
First Impressions
Rating:
4.0
All good!
DERRICK H.
|
Overall Experience
Rating:
2.0
Got kicked out early due to theft, lost all hours access
karla S.
|
Overall Experience
Rating:
5.0
Devin and Isaiah were very respectful and helpful and did their jobs excellently!!
NORA s.
|
Overall Experience
Rating:
3.0
Your employee screwed a piece of our furniture to the Ubox by using entirely way too big of screws to fix something on the outside of the box. There was no consideration as to what was inside!
brian h.
|
First Impressions
Rating:
4.0
Pretty to the point. Reserved a storage unit and everything went as planned. Quick in and out. Easy to work with people.
Erica W.
|
First Impressions
Rating:
5.0
The manager, Steve in my opinion, is truly a great asset to your company. As well as a good person to know. He has the staff there well trained and ready to help. This has to be one of your best store
Bob K.
|
Overall Experience
Rating:
5.0
The guys there are all
Amazing.
Customer Sevice is way above average!
Thanks to /
Steve, Devon, Issac, and Alan! Y’all ROCK!
ROBYN M.
|
Overall Experience
Rating:
5.0
Devon was very helpful and courteous. He professionally managed the store while the computers were down. We'll look forward to our next visit, employees like him make U-Haul a great company.
Jon W.
|
First Impressions
Rating:
5.0
The two guys were amazing- they went above and beyond during a stressful move for me!!
Christa K.
|
First Impressions
Rating:
5.0
Fast, friendly and helpful. I had a Ubox sent there from San Diego and had to rent a truck to unload and haul. They made the process so easy.
RALPH C.
|
Overall Experience
Rating:
5.0
Friendly staff and great service.
BEN T.
|
Overall Experience
Rating:
2.0
understaffed. Never answer phone but insist I call them or tell me they'll call me back.
Antonina C.
|
Overall Experience
Rating:
1.0
My boxes were scheduled for pick up 3 days in advance were not ready & movers lost 2+ hrs. Even then the boxes were improperly loaded, the door was faced away from the lording ramp.