Customer Reviews for U-Haul Moving & Storage of Green Mt

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Green Mt

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Teresa T.
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Customer did not leave a comment.

Daniel A.
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Customer did not leave a comment.

Shawn B.
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Getting hitch installed . I will be back for review

Anthony C.
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Customer did not leave a comment.

Matthew P.
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Kyle was great to work with.

Monique M.
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Customer did not leave a comment.

Ann N.
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Customer did not leave a comment.

vickie J.
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Kyle was excellent. We dropped off the trailer 2/1/2020 (2 days early). He thanked us for that. The system was down so he couldn't check us in online but was extremely courteous, quick and efficient. Still have not received our email confirmation the trailer was returned. Again tried to call and cannot get through.

David S.
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Customer did not leave a comment.

Craig L.
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Customer did not leave a comment.

Curtis A.
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Drop off was a snap. Excellent service in Lakewood!

Anthony G.
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Customer did not leave a comment.

Korey P.
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The staff was very efficient and friendly.

Lucia W.
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Customer did not leave a comment.

Angelina D.
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I was unhappy about having to go out of my way to pick up the trailer off of Santa Fe in Englewood, co but after dealing with the rude lady there and meeting the man in Lakewood I was happy with him. I think you should deliver the requested need to the location that works for the customer.

Christina M.
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Customer did not leave a comment.

Kenan S.
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Trailer was fantastic, well maintained, clean on the inside, but filthy on the outside. Please instruct this outlet to clean the outside of equipment before renting out! They also recommended the wrong hitch ball, should have been a drop down.

Aaron M.
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I was happy with truck, only thing that needs improved is the mobile pickup, I couldn't get the location to work which was ok cause It gave me a option to scan barcode but when I dropped truck off the location didn't work again and didn't have the scan barcode option so I had to call. But that was also easy to do even at 2:30am, the lady I spoke with was very nice and helpful to get it dropped off so I didn't get extra charges.

John G.
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Customer did not leave a comment.

Patrick D.
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The manager did not wear his mask over his nose. The truck had bald tires in January and was being driven over Vail Pass. Other than that it was ok

Mario G.
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Customer did not leave a comment.

Michael S.
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Guy I worked with was great. he got me exactly what I needed.

Barry Y.
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The only gripe I have is that my trailers were supposed to be picked up at the Santa Fe location, not the Lakewood store. When I questioned this at the Santa Fe location, I got attitude from the employees. Not very good customer service, but this is becoming the normal way to treat customers. Good customer service is becoming a lost art.

Edilson D. | Overall Experience |
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The staff is super friendly and helpful

BErnie G.
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Customer did not leave a comment.

WILLIAM G.
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Customer did not leave a comment.

Hannah K.
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The guy that checked us in and helped us thru the process was so so helpful, friendly and very thorough!

Nicole E.
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I marked yes on maintained and the truck ran fine but has possible transmission problem.

Kevin P.
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The gentleman that helped me was fantastic. He was enthusiastic and helpful!

Thomas M.
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Customer did not leave a comment.

James F.
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A previous experience a couple years ago was not good. It feel like it is under new management it is so much better. Thank you for the positive changes made.

REESE R.
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Customer did not leave a comment.

Brian P.
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Kyle Rutherford manager of this Uhaul location is beyond rude. I told him when picking up that if I couldn't be back before closing it would have to be the next day so I may need the Uhaul for the full day. What Uhaul banks on is the inconsistencies associated with moving and charging additional fees when they can. I was charged 2 days for a 1 day rental. Mind you I had rented two other Uhaul trucks over the past few days. I have a terminal illness and recently donated all my belongings to various people and not only that I paid to deliver it all and did so despite my illness. While we were unloading the last of the items at 9:30am the following morning I received a phone call from Kyle Rutherford who was not just mean he was beyond rude and cruel and yelled at me without even asking if there was any issues. There were but I won't get into those details here. The maltreatment instantly flared up my illness and may have very well taken time from the remainder of my days. I intend to let every review venue know how he treated me. Also why would Uhaul double book trucks within 24 hour periods? He claimed he had it rented although when I arrived back he had nobody waiting for the truck. I told Kyle I would be reporting his behavior to his management and letting others know how he was treating a dying man. He hung up the phone on me. I spent the remainder 45 minutes as I proceeded to return the truck trying to call him back. He avoided me and wouldn't talk to me when I arrived back at the store. You know a dying man has nothing more to lose and treating people so terribly would in most cases result in being fired from their job. I suspect it won't happen to Kyle because he is a money maker for Uhaul in double booking and charging additional fees. I should also mention prior to renting the truck I was in the store and he refused to help me rent a truck and straight up lied and said none were available and told me to go online and look for one. I did go online and had a difficult time navigating the site and after two hours wasted I managed to rent a truck from his location and schedule to pickup two hours later. So this is the type of person Uhaul hires to manage a store and how he treats his customers. He behaves pretentious and with attitude yet the sorry loser is stuck working a $15/hr job spending his days tormenting his customers for his own self enjoyment. I probably won't ever rent a Uhaul again for obvious reasons but I hope the rest of you start using Fluid truck rentals. Fluid will rent a 26 foot truck for $110/day and the first 100 miles free. That's cheaper than the $200 I paid for less than 24hours and for a 15ft truck. Forget Uhaul they're old news and they deserve to be driven out of business. Fluid Truck, Fluid Truck, Fluid Truck. Download their app today.

Gary G.
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I WILL CONTINUE TO GO TO THAT LOCATION, CUSTOMER SERVICE MATTERS TO ME AND THEY MET EVERY EXPECTATION I HAD. GREAT SERVICE, EXPLAINED THE CONTRACT WELL, ANSWERED MY QUESTIONS. I FELT LIKE I MADE A NEW FRIEND THERE. THANK YOU, GARY GLENNON

Burney G.
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Customer did not leave a comment.

LAURA R.
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Need more parking at this location. Thanks.

Mark L.
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My experience was excellent. The people that processed my paperwork also helped me use my current equipment to make the trip. They were very helpful and professional.

Joshua P.
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Customer did not leave a comment.

Kim A.
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Issac was great to work with.

James M.
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Customer did not leave a comment.

JOhn H. | Overall Experience |
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Great place to go for all moving/storage.

Brad B.
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Very unsatisfied with Uhaul. I reserved a 26 foot truck and was informed the day before pickup that I could only get a 20 foot truck. I ended up having to rent a second truck resulting in a significant increase in cost for me. I will make sure to inform people looking to rent trucks about my experience with Uhaul. Very disappointed!!!!!!!

Tessa W.
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The attendant was awesome, friendly, and covid compliant. Would definitely recommend this location for u-haul rental.

JOSEPH R.
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Customer did not leave a comment.

Linda M.
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Customer did not leave a comment.

Jordan A.
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Van was not well-cleaned and inside windshield was so dirty that I had trouble seeing through it at night.!

RICARDO S.
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Customer did not leave a comment.

NICOLAS M.
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Great customer service. Rep was knowledgeable, honest, and friendly.

Denise R.
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Service was good, but only one person on staff, so wait time was long. Pickup ran good, but the interior had not been cleaned in a long time. I used a Clorox wipe on the steering wheel, and it was black after wiping it. Seats and console were also disgusting.

Shelly W.
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Uhaul rep was professional and helpful.

Matthew P.
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Customer did not leave a comment.

Gerry H.
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Excellent customer service !

Robert M.
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This comment is related to the lack of a step at the cab of the 15' truck. We had to bring a short ladder in order to get into, and often get out of, the cab. Otherwise the truck use was successful.

PRESTON L.
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Customer did not leave a comment.

Taylor S.
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Customer did not leave a comment.

Richard L.
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Trailer had a bum tire had to back . The new guy work Jacob was told by manager that I need to call road side to get tire replaced. Lame. took about 2 hours

Faith A.
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We will always come back to this location!

nancy S.
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Nothing

Jennifer R.
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Have the truck I reserved 1 week before my move there at the pick up location would have been nice. The smaller truck caused the move to be harder.

Janet L.
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I was renting (online) from a UHaul place 10 miles closer to my storage unit, but when I had to change to this new location for no reason other than what was advertised wasn't available there, it added 20 X $1.09 to my bill. That's the only complaint I had. I thought UHaul should have adjusted my bill by about $22 or driven the vehicle I rented to the original location.

Michael M.
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Customer did not leave a comment.

Joseph T.
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Issac was great... Only got one of the two trucks reserved because previous renter did not return.

Peter F.
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Customer did not leave a comment.

Garrett F.
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Customer did not leave a comment.

Dawn A.
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Great Service! As with Any moving companies expect to wait a bit during peak times!

Liz L.
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Customer did not leave a comment.

Rene D.
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Our experience was fine. No improvement needed.

Maria A.
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Customer did not leave a comment.

Christi T.
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The guys that were working on Sat October 3, 2020 were very good at handling everything and multiple customers. They both deserve a raise.

Michelle S.
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Customer did not leave a comment.

RICHARD W.
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Customer did not leave a comment.

bryan A.
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Very clean and kind stuff

Loni C.
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Customer did not leave a comment.

joel F.
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Customer did not leave a comment.

nicholas M.
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They need more staff. Pick-up took an hour

Donna U.
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Have the equipment that uhal promises. I set a reservation to pick up in castle rock got an email that I had to go uhal in Lakewood to pick up trailer. When I got there they said they didn't have the trailer that I would have to go somewhere else. So upsetting. Lost 2 hours trying to find a place that had the trailer all the while movers are at my house waiting.

Tristan Z.
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No improvement needed. Staff was friendly and helpful. Vehicle worked as needed. Thank you guys!

Lynn L.
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Customer did not leave a comment.

Agnes M.
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Customer did not leave a comment.

Kera W.
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Customer did not leave a comment.

Kenneth T.
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Customer did not leave a comment.

Leslie C.
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All good

Donna C.
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It was opened 30 minutes late and they didn't offer to extend the contract to compensate for the delay. The truck's needs oil change was on. The truck was behind two other vehicles so was not positioned to be ready for pick up when the location was opened.

Robert T.
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Customer did not leave a comment.

Stephen D. | First Impressions |
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good job...

COLLEEN S.
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It is obvious that at certain times there needs to be someone/something to be able to answer the phones. I was on hold for almost an hour. It is difficult for one person to do all that is needed when there is more than 1 person at the counter and the phone is ringing. Forward the calls. I would like to put a good word in for Jacob at Green Mountain U-Haul. I could tell he was newer. He was working by himself and he really handled customers well. There were several customers in the store and the phone calls. He was inside and outside but he did his best to acknowledge everyone there. Thank you! Colleen

Alyssa Z.
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Customer did not leave a comment.

Jennifer C.
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Nothing. The guys we're awesome, and provided excellent customer service!

Jarrod G.
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Customer did not leave a comment.

Danielle L.
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Customer did not leave a comment.

Denis D.
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Customer did not leave a comment.

Gina M.
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I *thought* everything started off well.  The 5x8 trailer was securely attached, taillights checked and given the "good to go" but my trust was unfounded.  After several hundred miles of towing, I discovered that the left taillight was *not* working.  "No worries", I thought, "I can adjust, knowing the taillight is out".  I figured I would get the bulb replaced for the return trip.   Upon arrival at my outbound destination, I looked at the light and saw that none of the wires were connected to the taillight fixture.  It was *impossible* for the taillight to have been working when I left... the fellow who "verified" correct brake and turn signal operation outright *lied* and thus put me, my passenger, and other motorists *at risk*!  This is unconscionable, certainly unethical, and perhaps even criminal. I was able to get a replacement trailer without hassle at my outbound destination.  (Kudos to Roadside Assistance!)  Upon return, I described the situation to the fellow who took receipt of the trailer.  This guy seemed to imply that *I* was to blame for the unwired taillight, saying that he **had personally rewired** the light before renting the trailer.  This was the second outright lie from personnel at this location.   There will not be a "next time" for *me* at this location but I can offer a simple suggestion to improve their service:  Tell the truth about the functioning of the equipment and let the customer decide what to do.  Certainly, **do not lie and jeopardize customer safety** (and other drivers) just because you're greedy for revenue.

SHAWN D.
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Perfect Service. P-E-R-F-E-C-T.

Robert M.
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The person who checked us in was very helpful. Sorry I did not get his name. He did a great job.

Larrie F.
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We rented a cargo van to pick up some lumber and also to move a queen size box spring. We did online check-in so picking up the van was very quick and easy. Returning the van was also quick with no unexpected charges. The U-Haul employee was very helpful and professional. Our final charge was lower than the estimate because the job took less hours and miles than we anticipated.

David H.
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Customer did not leave a comment.

Roman V. | Overall Experience |
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Overall, the people were very nice and easy to work with. However upon needing to check out, I called over 20 times and there was no response via phone. Very difficult to get a hold of, which caused a lot of time wasted and stress on the back end.

Knowles S.
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Customer did not leave a comment.

James S.
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Mobile pickup is terrible! I waited 15 minutes after checking in to get approved. I will never waste my time with UHaul again

James S.
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The mobile pick up was terrible! I waited almost 15 minutes for the online approval. This did not save any time, it was just a waste of time.

Donovan L.
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Customer did not leave a comment.

jaquelyn L.
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Friendly, about the only store that had something available that day when needed.. I will say the online system for ALL stores were not working for myself or many others.

michael D.
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Customer did not leave a comment.

HEIDI M.
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Customer did not leave a comment.

Lowell S. | Overall Experience |
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Customer did not leave a comment.

Lowell S. | First Impressions |
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Customer did not leave a comment.

Ming Y. | Overall Experience |
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Customer did not leave a comment.

Adam C. | Overall Experience |
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We rented a truck and got a free months storage. We needed to extend that storage 1 week, and they told us they’d charge us for the whole month. $174 for 1 week of storage is bad business. You’ve lost our business. We canceled the uhaul truck to get our stuff out of storage and went with another company. We also move to a different company for storage.

IRVIN R. | First Impressions |
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I did not like the idea that I had to purchase a special lock from U-Haul because my regular pad lock was not allowed. Felt like a last minute grab for more money.

DERRICK H. | Overall Experience |
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All good!

karla S. | Overall Experience |
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Got kicked out early due to theft, lost all hours access

NORA s. | Overall Experience |
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Devin and Isaiah were very respectful and helpful and did their jobs excellently!!

brian h. | First Impressions |
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Your employee screwed a piece of our furniture to the Ubox by using entirely way too big of screws to fix something on the outside of the box. There was no consideration as to what was inside!

Erica W. | First Impressions |
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Pretty to the point. Reserved a storage unit and everything went as planned. Quick in and out. Easy to work with people.

Bob K. | Overall Experience |
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The manager, Steve in my opinion, is truly a great asset to your company. As well as a good person to know. He has the staff there well trained and ready to help. This has to be one of your best store

ROBYN M. | Overall Experience |
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The guys there are all Amazing. Customer Sevice is way above average! Thanks to / Steve, Devon, Issac, and Alan! Y’all ROCK!

Jon W. | First Impressions |
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Devon was very helpful and courteous. He professionally managed the store while the computers were down. We'll look forward to our next visit, employees like him make U-Haul a great company.

Christa K. | First Impressions |
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The two guys were amazing- they went above and beyond during a stressful move for me!!

RALPH C. | Overall Experience |
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Fast, friendly and helpful. I had a Ubox sent there from San Diego and had to rent a truck to unload and haul. They made the process so easy.

BEN T. | Overall Experience |
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Friendly staff and great service.

Antonina C. | Overall Experience |
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understaffed. Never answer phone but insist I call them or tell me they'll call me back.

George G. | Overall Experience |
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My boxes were scheduled for pick up 3 days in advance were not ready & movers lost 2+ hrs. Even then the boxes were improperly loaded, the door was faced away from the lording ramp.

Meseret A. | Overall Experience |
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Excellent customer service.

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