Very pleased with the customer service. The units and truck were very clean. I would highly recommend your service
MARY B | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Guntersville
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The manager at this location , I believe her name is Alicia or something like that or Alyssa was great and very helpful. Thank you.
janice l | First ImpressionsDid not have my guaranteed rental had to settle for smaller rental. This was not fault of pick up location I made reservation online. Online message said rental was guaranteed or I would receive $50 which I did not get.
RODNEY PExcellent customer service from Alisha Maples! Very courteous and knowledgeable! Thank you!
ANTHONY DI don't know of any action that is needed to improve my experience. The people were very helpful and the equipment did exactly what I needed it to do.
WILLIAM MWas told I could return the car dolly early for half price when I dropped it off. After waiting a week for the refund customer support told me they don't do refunds.
Shannon SMuy buen servicio nada más que anexar
WILMER AMy 1st experience with renting from this place and it was a Sunday and it took a very long time to complete registering. Then after I returned the next day it wasn't put into the computer properly which caused a huge headache when turning it in. How does someone put the equipment i was renting on someone else's. This should not have happened. If I wasn't in such a hurry I would have asked for compensation for that rental.
ERIN RThe 2nd piece of equipment i rented the process was smooth.
ERIN RTheir ratings are outstanding. I agree with all of them. My service today from the team at the Guntersville AL n was great. it took twice as long to do my hitch and Dustian did not complain or cuss the entire time. Alisha (I think I spelled it correctly) is a top notch manager. The show room was clean and well organized.
james wAll employees were personable and professional.
ALLEN SVery polite and professional.
STEPHEN BNo complaints staff was wonderful friendly
Eugene GVery Satisfied!
TORRY C | Overall ExperienceEasy return.
Linda MDid have a problem that receipt was not sent by email. I return to location for a printed receipt.
DAVID CI was charged more than the quote I looked up 2 days before. I expected to pay around $160, but was charged over $200. One item, 12 moving blankets, was quoted as $30, I was charged $40. Also, the insurance was quoted at $28, I was charged $32. I'll make sure to save a screen shot next time so I can dispute charges.
JAMES DVery sweet Ladies very helpful.🩷
LAURA PExcellent facilities! The implemented safety protocols are outstanding! 100% recommend!
CHARLES E | First ImpressionsAlisha was AMAZING!
Charles B | First ImpressionsHire more help to take care of customers needs. Even though my equipment was opperable and reasonably clean, a customer before me faced mechanical issues with his rental and this caused a line to develop and over an hour delay for customers picking up equipment, most of which was already reserved. The single employee who was there deserves accolades for her dedicated service. She did everything humanly possible to take care of everone's needs in a timely and professional manner, but so much was out of her control. Because someone had not checked out the rental equipment properly the day before and only one person on premise trying to do her job and the job of several others, a long line of customers was delayed.
JANIE HVery easy to use trailer, pulls well at 55 mph, but don't push it as all roads are not the same! Towing 1985 C10 with extra 500lbs in the bed with 2009 Avalanche averaging 13.9 mph. Thats a well balanced trailer.
CYRIL GThis is my 2nd experience with this location. Everyone is very professional but clearly this place is understaffed which results in long wait times. This could be a really great business if there was enough staff.
CORY SNo improvements needed! They were great!
ANTHONY WThe stuff was very nice and friendly and helpful I felt very comfortable with you them I will recommend them to all my friends cuz there ain't to many places that you can go to today that are this way and I want to thank them for making it that way
Arthur L | Online Move InExcellent service.
JOAQUIN AIt was great!
ALEXYS TThe gentleman was extremely nice and helpful. I forgot his name but he really was nice.
KENNETH SThank you for your excellent customer service. It was 💯%
Deborah KNothing
KIP B0 out of 10…..I do not recommend
Amber LWould use again
Deborah W | First ImpressionsVery good service
THOMAS MExcelente servicio
WILMER AThe manager was AWESOME & VERY HELPFUL. I WILL GO BACK. BUT I could not find on uhaul website waht I needed so I had to go visit the store.
John LAlisha was wonderful she explained everything and it was wonderful
Malerie CChan̈eĺ is your #1 go to girl for quick correct service on any U-Haul item you need
FREDERICK HEverything was great 👍 thank you U-Haul
JOHNNY PHave hand trucks available to rent for one way truck rental.
JOHN PThe car trailer I rented needed to be rinsed off it still had salt residue on it from salt being put on road during snow
keith mI had an extremely difficult time unhooking the trailer. Another customer also had real difficulties, luckily he assisted me since it was after hours.
ROBERT RAll good 👍
TOMMY ENice people !!
JAMES P⭐️⭐️⭐️⭐️⭐️
WILLIAM WThe staff was very friendly, professional, and helpful. I was also impressed by the large selection of trailers and trucks at this location.
JARETH LEverything was good
JEUDILUS NNew location and local to me. Fast Drop off, Great People
STEPHEN PThat would be hard to do
FRANK Mi was very disappointed when the two girls gave me the key and said it’s out there on the lot i said where she said it’s a new location so we are not sure. there is one down there and two up here. she said the number is on there. i had to go from one end to the other to try to find it. and it was cold but i should not go around the lot and find a truck that i am paying for
NICOLE HGreat service and a great storage facility. Brad, Alisha, and Josi were awesome to work with. The storage facility is very clean and convenient they also have very up-to-date security features that give you peace of mind about storing your items there as well as make you feel comfortable when visiting. This facility is a great addition to Albertville.
CALEB L | First ImpressionsNothing wrong here. I appreciate Brad and his great service. Everything was very easy.
RANDALL P