Customer Reviews for U-Haul Moving & Storage of Haines City
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Haines City
Tim D. on
Smooth, quick process. Lady was very pleasant.
Dawn D. on
Kaitlyn that helped us was awesome! Went above and beyond to make sure we got what we needed.
Michael G. on
Very helpful.
Richard J. on
Great service! Had two pods, they were ready to go, no waaiting to get hooked up and safety checked. Couldn't of been happier with the service!.
Stephen M. on
Great people in the office - friendly and helpful ...
Jeffrey M. on
The Manager Ower was great!
john F. on
Get the workers/owner to do wat the customer want when their spending their money on your equipment &Don’t double charge &holding up a person account...in doing wat they want to do...instead of wat the customer advise them too do!!!! ??
Italia G. on
Kelly and Frank were extremely helpful and very professional. I would be delighted to recommend this location to everyone. They are the kindness and super polite staff I’ve ever come across. They work together as an awesome team. Many thanks to both the them.
Ronald H. on
Water leaked into the box and left orange mold on the front boards and some of my things. A computer server has orange mold and the outside steel had the beginnings of rust on it. It was in perfect shape when it went into the box. Of course, we did not have your insurance on our stuff inside because we never imagined that water would leak inside. And now we are stuck with having it fixed. That being said, the place where we picked up the box was immaculate. The people were professional, very friendly and helpful - the best and most professional service/facility probably in the country. I know that sounds like a lot - so check it out for yourself. We moved, it took 4 trips/trucks and no other facility came close to matching this one for a modern "5-star business".
Wayne O. on
Absolutely horrible service from your attendant Frank Almeda. He has no concept of courtesy or customer service. In all my visits to U haul I have never been treated so badly. Fire Mr Almeda
Ronald H. on
Kelly, and crew provided excellent service getting our UBox out of storage and ready for our self delivery. I also rented a pickup truck to deliver the UBox to our new home. The truck was clean and in good condition. Even the windshield was clean. Thank You Kelly and crew.
Lori M. on
Everything went smoothly
Loretta F. on
The staff were so friendly and walked me through everything. The staff made all the difference.....both at pick up and drop off. It is also nice that there is a gas station virtually across the street to make gassing up very convenient.
Miguel V. on
Kelly was awesome our experience was better than great thank you Kelly for making it so easy for us
Miguel V. on
Prices the deposit I think is too much
Michael R. on
Helpful and courteous personnel. Quite professional and thorough. Equipment performed very well, no issues at all.
Michael R. on
Very helpful personnel. No equipment issues at all, everything worked fine.
WILLIAM C. on
Just a simple business transaction, rented a truck to move some furniture. Not really sure how to improve on that, certainly not a fun or exciting task.
rosa P. on
When I did my reservation I specifically asked the lady what is the latest I can turn it in she said 430 because they have to do the check in before 5 cause they close at 5. So when I went to pick up the trailer the lady said no I'm sorry the got another reservation booked for 4pm & that's just totally messed up
deanne M. on
Great service. Fast and good prices. Fast check in and check out.
James C. on
Workrs has very bad attitudes
DARVEL H. on
Had the unit for 2+ years with no problems at all.
Kimberly C. on
Thank You Kelly for making our first experience of using a Storage place in Florida a Great one. Also a Thanks to all the others in the office that helped out in our time that we had our stuff stored
James D. on
N/a
AMANDA M. on
No comment... Poor attitudes and horrible customer service skills
Lillian R. on
Very nice staff working there, friendly, polite and ready to assist.
Desmond B. on
no comments
SONJA E. on
My UHAUL choice because the service by all staff members especially Kelly and Frank was exceptional. In a day where computers and robots are replacing the human touch the experience was refreshing.
David B. on
Very nice and helpful.
randall h. on
The staff was very polite and professional every time I was there
Jose S. on
The staff is over friendly they know what they doing they treat you like you're the only one there no matter how crowded they are I thank them or they courteous and place sincerely Jose
Rhonda B. on
Everything went smoothly, my belongings arrived safely and on time. I would recommend using this service.
Luis F. on
Much better than the competitors
Mary Ann G. on
Thank you for being an excellent co. to do business with..
JESUS R. on
Thanks to all of you. We love Uhaul.
Ashley C. on
By far the friendliest people we've met are the own Kelly and her significant other that run the U-Haul. They went above and beyond what they had to and help but our minds to ease with any questions.
Adam S. on
The man was mad he was there on his day off to do inventory, told us he didn't have 2 give us an inside room on promo, didn't offer a room big enough for our stuff. No manager callback from Uhaul.
Frederick R. on
Provided the service we needed in a timely manner.
Cliff M. on
Very helpful and accommodating staff.
randall h. on
Great people
kris h. on
Very kind and helpful in taking care of us. We made a very big move relocating our family. Thank you for all your kindness! 😊
luis s. on
Great
SCott H. on
Great people
Gene S. on
Great friendly people, very convenient
Pamela or david j. on
So far excellent service. Thank you!!!!!
WILLIAM J. on
Good experience
jay/pamela /. on
Was fine
herb h. on
Great communications
gary l. on
Friendly staff
Edna M. on
Pleasant and efficient CSR.
keila g. on
Recomiendo q usen uhaul,mi experiencia fue exelente. Kelly la gerente del uhaul de haines city puso de su empeño para q todo saliera muy bien. Y los precios son bien bajos. Gracias kelly!
Randy W. on
A reservation made months beforehand was not easily accessed. Caused unnecessary anxiety and frustration for both me and employee trying to assist me. Not sure if it was a fault of system or employee.
mike s. on
Well a facility can appear top of the line it is the people that work there that make the difference to the customer. U-Haul Haines city Florida in their staff are the best of the best.
MADELINE r. on
Good service
janie h. on
After paying early, I received an e-mail stating I was overdue and a late fee applied. I went and showed receipt. 2 days later their lock was on unit and I could not get in. Found another place!
Christine l. on
I have been billed for a month that hasnt even happened. Person at 800 number said one thing and when I went it was another. I am not paying what I’ve been billed. Very sad, customer service sucks
Donna J S. on
Experience was made painless by personnel. Thank you
Gregory W. on
Friendly and helpful. Nice facility.
RAYANNE R. on
They are always friendly and take care of their customers
DONNA M. on
Very friendly and convenient
Italia G. on
Everyone at the office was very helpful and professional. They went above an beyond with their exceptional service. A BIG kudos to them. It was a pleasure making busy with U-Haul.
PEGGY S. on
The employee's at this location are awesome,
Michael Y. on
These comments are for uhaul in general, not Haines City. I do not like the fact you do not have partial month options. I needed space for 5 weeks, but still ended up paying for two months.
CHRIS L. on
Very polite and helpful. Storage units were very clean
heidi k. on
Kelly and Frank were great to work with. Very pleasant and efficient. They made the experience quick and easy and hassle free. Would definitely recommend or use their services again in the future.
ROBIN R. on
I had a U-Box delivered there from out of state, and a local delivery company brought it to our house and managed the unloading and returned the box to Haines City. The process worked great for me.
Loretta W. on
The staff were VERY helpful in every way when I had to pick up my Inbox that had traveled 2000 miles across the country. The Inbox method for moving worked with the great help I received on both ends
Lisa A. on
Very helpful staff
Alexandra G. on
Thanks to Kelly and Dean for their help!
ANGELA M. on
The delivery women was great and she was really fast
jody c. on
You should make it so you can have two access cards to open gates per customer. We weren’t always together so the other one could not access gate
Ellen J. on
Great location and great staff.
Kevin B. on
Great
maria d. on
everyone was so help full. overall great experience
Jack h. on
The staf were very accomodating, which allowed us to expedite our move. My kudos to the staff, I will recommend U-Haul, and specifically this office to friends and family.
John and Rosemary F. on
Not a single issue
Charles H. on
pricy but very secure and clean
george g. on
All good
kevin m. on
i was very impressed with staff and facility .