Customer Reviews for U-Haul Moving & Storage of Haines City

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Haines City

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Gleny M.
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Customer did not leave a comment.

William L.
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They told me drop off was different location they new the exact address I was going and didn't put correct mileage so now I am stuck paying for 200 for a move

Abdel M. | Overall Experience |
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Kelly is the best!

todd r. | Overall Experience |
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Customer did not leave a comment.

John B.
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This is the second time I have used your 3307 US Hwy 17-92 and have always been given the best service. I wish more companies had an employee like Kelly, she is great.

Mario A.
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Customer service was great! Everyone was super friendly and willing to help with any question I had. Would recommend and will return if the need arises.

Robert H.
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Best customer service I've had in years!! So impressed with every aspect of doing business with this location. I have rented 3 times from u-haul in the last 15 months & was ready to use a different company but now I found a location I love. Please don't change anything. I need to rent 2 more times soon & will only use this location.

Richard B. | First Impressions |
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Excellent facility!! Clean, easy access. Moving is always a pain, but the staff and facilities here made it a much easier experience. Still a lot of work, but much easier. Wide hallways, dollies available for use, secure. Kelly and Frank are first rate. Very helpful, friendly. Would rate it "outstanding" if it were an option. This is a good place.

Dolony E.
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Customer did not leave a comment.

Mike T. | First Impressions |
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Customer did not leave a comment.

Belinda S.
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Very friendly service

Lalita J.
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Which everyone can be like Frank he was so helpful thanks Frank

garry earl G.
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Customer did not leave a comment.

John O.
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Customer did not leave a comment.

Barry A.
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Customer did not leave a comment.

Roberta R.
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Made the move a lot simpler

Rachel K.
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I was very satisfied with the service I got from John

Vicente Q.
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Overall everything Ok, However the man at the desk who processed this was VERY rude, tried being overbearing in the picking up & dropping off & we expressed that it was not appreciated!!!

Clifford M.
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Customer did not leave a comment.

Maryam R. | Overall Experience |
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Customer did not leave a comment.

francis m. | First Impressions |
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Very impressed on how easy it was to rent a trailer and then when returning, a 1-2-3 done. Renting a storage unit was very easy and Frank was an excellent staff and patient who answered a lot of questions on the phone and helped us get into a unit as fast as possible. Thank you

Gilbert R.
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Awesome people

Matthew R.
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Customer did not leave a comment.

Emond D.
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Customer did not leave a comment.

Ryan F.
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Customer did not leave a comment.

John B.
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Kelly and Frank were terrific. Frank went so far as to bring the truck to this location so we wouldn't have to travel to pick it up. They are an asset to your organization. The customer service they both showed was Friendly and Helpful. Something you don't always get now a days.

Versie H. | First Impressions |
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The older gentleman I believe his name is Frank, in the end was the reason I didn’t leave. The employee which I wont name. Didn’t seem like he really knew what he was doing. I was interested in the 24 hour access that’s advertised and I was told they don’t do that there unless it’s a unique situation. Near the end of my visit Frank told the guy “you’re going to fast” bc he forgot to have me sign the contract. The response of the employee was “well I have things to do.” I admit I got there a little late in the day. However, the directions I received from google sent me to a Mexican restaurant at first which is why i didn’t arrive until 30 mins to close. In the end the employee seemed as if he’d be happier if I had just left but Frank is the reason I didn’t.

Jerry S.
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Customer did not leave a comment.

Alexandria R.
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Better directions on finding the identification number on the vehicle, I.e. this is your key and ID number for the vehicle, you'll find the ID # on the top of the vehicle by the lift gate.” Just because it took us a little bit to find the ID #. Otherwise wonderful service and people.

Bryce B.
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Customer did not leave a comment.

DEBORAH P. | First Impressions |
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Always willing to go above and beyond regular duties.

Alejandra C.
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It was an overall easy process with very good customer support.

Jorge R.
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Great costumer service

RONALD G M.
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Customer did not leave a comment.

Carlos M.
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Lower the mileage rate and get more promo discounts. I paid more in mileage than the rent itself

Andrea T. | Overall Experience |
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Customer did not leave a comment.

Roger O.
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Customer did not leave a comment.

Debra & Eugene G. | Overall Experience |
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Excellent except she didnt clear us out when we took our things out. She took the card back from us but did not record that we were out of the unit . We do have a receipt from that day we took our stuff out though cause we rented a truck for our move out of the area for Jan 6th and have the receipt for it. We checked out of that unit the same day. Over all it was the cleanest and well kept place we have EVER used

Michael B.
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Frank is the BEST!!!

PETER R. | First Impressions |
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Helpful and Friendly staff. Thanks for everything Frank.

Robert G.
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I had an amazing experience all due to Frank and John both worked as a team to get me all set-up with all my Uhaul needs. Frank was extremely polite and professional and John took care of all my paperwork !! Thank you both for making my experience extremely positively remarkable !!

Paul S.
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Customer did not leave a comment.

Bruce H. | First Impressions |
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The employees were super friendly and helpful

Ricardo D.
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Only one matter,to make a reservation by phone its a nightmare 0ver 30 minutes waiting no body pick up the phone ,only early in the morning I was able to to reserve by phone . By that time not able to complete reservation by the internet.

Jolee S.
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Willis Anderson is top notch. His customer service skills are above expectations and with a line of people waiting he managed to keep us entertained while meeting all our needs. Great employee. Knows the business and knows the customers. Great Job Willis.

MARY KAY M. | First Impressions |
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Absolutely great people and facility!

zulma m. | Overall Experience |
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Customer did not leave a comment.

JEFFERY M.
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Nothing. Everything great. Kelly was awesome. And young man that signed me in was too

Jill F.
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Great service!

Thomas F. | Overall Experience |
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Customer did not leave a comment.

ALBERTO S.
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Customer did not leave a comment.

Lloyd N.
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Everyone was helpful and polite.

Jared B.
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Easy transaction, great customer service!

eric d. | Overall Experience |
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Kelly was awesome!!

Emma H.
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A little better and friendlier customer service needed. When your associate sounds upset at the customer after possibly a misunderstanding relating to contact info, even after I made them aware of their sounding upset towards me for no reason. Finally your associate calms down and the transaction was done in a more sensitive and kinder way. No need to sound aggressive on the phone especially when I the customer had no idea what was going on. Maybe listen and approach lighter next time.

James R. | Overall Experience |
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With my constantly changing requirements, the entire staff, especially Kelly, made the entire process smooth and stress free. They provided quick and efficient assistance on any request I had. I highly recommend this facility if you are ever in need of storage.

Sara H.
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Customer did not leave a comment.

James R.
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The staff was excellent, accommodating my constantly changing requirements, offering assistance every step of the way, with my storage unit and the vehicle. The equipment was clean, but after 1200+ miles, it became obvious, the truck I had needed some serious maintenance from the engine to the steering and suspension.

Nicholas V.
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Customer did not leave a comment.

Robert B. | First Impressions |
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Above and beyond what I was expecting and truly exceptional customer service.

RONALD A.
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Always receive excellent service at this location. Very helpful and will do what's needed to make a rental as easy as possible. Highly recommended this dealership...!

Breanna S.
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My ONLY teeny, tiny complaint is that the return site wouldn't pick up our location, so we weren't able to complete the return on there. Otherwise, everything was great! The gentleman that was there at pick up was slammed with a bunch of people at once, but he was still extremely friendly and efficient. I would definitely rent here again!

Robert H.
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Customer did not leave a comment.

India H.
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Great customer service

LEONARDO M.
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Excellent customer service and friendly staff

Aljandro T. | First Impressions |
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I don't know why the rates keep going up if everything is the same to me!!!!

Quynh Tram V.
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This ubox i did not even order and was charged for and it was corrected, but this should not even happen in the first place.

Carl B.
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Ace was very helpful. He provided knowledge about the truck and helped us to pick the right size. He met us at the door when we returned and was very polite. I will be dealing with Ace in the future for sure.

Paul H.
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Customer did not leave a comment.

Leopoldo D.
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Customer did not leave a comment.

John P. | Overall Experience |
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Customer did not leave a comment.

Mary S.
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Excellent experience. We had complete confidence in Paul and his team. Helpful in every part our move of 7 U-Boxes from Florida to West Virginia. They really need a bigger facility!

Natalie C.
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I have been a customer of this UHaul location for over a year. The staff is the best. Kelly, the manager, is great and the staff she employs is wonderful. They are always so friendly and I always feel like Norm from Cheers when I have to go into the office. The customer service is one of the best I have ever encountered. Each time I have had to rent a vehicle, it's been an easy process and the vehicle has been spotless. I have recommended this location to several of my friends for their moving needs. Thanks guys, for making my time at your location a no worry and hassle free experience. You're the best!!

Christina M.
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Customer did not leave a comment.

Jonathan C.
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The attendant at pick up was extremely helpful and answered all my questions.

Robert B.
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everything was great employees were very courteous and knowledgeable

Caren W.
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Customer did not leave a comment.

zulma m. | First Impressions |
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The customer service is was very professional. The men in the counter is really good and super professional

Angel A.
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Customer did not leave a comment.

Nate E.
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Staff was great and vehicle was excellent however self check in on cell phone for rental was a fucking joke and waste if time... Would never do it again.

Esteban O.
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Customer did not leave a comment.

sonia M. | Overall Experience |
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Customer did not leave a comment.

DANIEL R.
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This staff are great, very knowledgeable and friendly. Great experience, no complaints at all!

CHRISTINE C. | Overall Experience |
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Katie and her entire staff have been professional, efficient, personable, and helpful. It has been a real pleasure to interact with them! If the price hadn't gotten so high, we would still be there.

Laura M. | Overall Experience |
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We were in a panic when we first got there regarding our movers. They were sympathetic to our situation. They made us feel so much more relaxed. They all had a good sense of humor and did a great job in helping every step of the way. Thank you so much everyone!!

Sharon S. | Overall Experience |
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Customer did not leave a comment.

Gary H.
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Customer did not leave a comment.

Patricia B. | Overall Experience |
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Frank was so helpful in our time of need. In a time where kindness is hard to find. Thank you so much. This location is the best.

Israel A.
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The guy who help was very helpful and informative i was happy ..

MARIE M. | Overall Experience |
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Used the units for about 4 years. downsized to 1 and then finally moved the rest to our home. Kelly Papadem was the BEST.

robert M.
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Everyone was great on time did everything promised Highly recommend

BRUCE H. | Overall Experience |
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Customer did not leave a comment.

Gilbert R.
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The agents (and I mean both of them) were extremely friendly, accommodating and pure awesome. With challenging ways of operating, they handle it perfectly.

Denise M.
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There were ROACHES in the box and now our stuff is INFESTED WITH ROACHES so we will NEVER use this service ever again. Created more PROBLEMS THAN SOLVED.

Joseph S. | Overall Experience |
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Customer did not leave a comment.

Gary M.
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Incredible every time with Frank and Kelly. Would use no one else..

Jason H.
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I have rented several trailers from this location and will not use any other location if I don't have to. By far the best experience each and every time. Staff is always friendly and and helpful. They are thorough and accurate and offer a quick and easy pick up and drop off.

James W.
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Owner was very helpful with planning a future move

steve M.
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Thanks again

Alicia F.
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No improvements needed, everything was PERFECT

james J.
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Sexual harassment by frank and filing police report

Douglas H.
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Customer did not leave a comment.

Susan R. | First Impressions |
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The representative at the front desk was very friendly and explained everything thoroughly.

Leonardo C.
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Very friendly and nice people but truck was only with a 1/4 tank of gas, I had to stop on my way home to put gas on it. Thank you

Didier A. | First Impressions |
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Customer did not leave a comment.

SUSAN D. | Overall Experience |
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Was a customer for 10 years and never had a problem with the facility. Definitely will refer friends and others to your faculty.

Laura M. | First Impressions |
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Everyone was so very helpful. They listened to our concerns. Will Definately use them again for all our moving and storage needs.

Laura M.
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Eveything went great. They could use a customer rest room though.

Damear S.
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Racist employee named frank

Basant S.
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Customer did not leave a comment.

Gregory B.
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Very friendly staff, and a clean well organized facility.

Pamalea H.
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Customer did not leave a comment.

Donna M.
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Excellent job at this particular location! Keep up the good work!

Timothy M.
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Great people , all good

dan D.
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Great haul experience in Haines City!

LAURA D.
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Nothing customer service was excellent

Loretta F.
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Very friendly, knowledgeable and helpful lady helped me.....thank you!

Gary C.
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Customer did not leave a comment.

Thomas F. | First Impressions |
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very friendly and helpful

Jodell W.
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Customer did not leave a comment.

Raymond M.
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Great Service in a time where good service is hard to find. Very Professionals and I did not finish with my task so Ill be back on the 8th of august.

Dawn L. | Overall Experience |
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The staff was always extremely helpful and friendly. I would recommend this Haines City U-Haul Storage facility.

Jose R.
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I really appreciated Frank's overall handling of my rental! He really knows how to inspect and handle U-Haul equipment.

BRUCE H. | First Impressions |
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Customer did not leave a comment.

Mark T.
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Rented from this Uhaul Dealership several times and the service is always excellent.No trouble,no problems and always friendly service staff.

Stanley J.
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Customer did not leave a comment.

Wayne C.
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Kelly rocks.

Zachary L.
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Customer did not leave a comment.

Jama H.
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Customer did not leave a comment.

Harold H.
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It was an extremely hot day so it did take longer than expected. The two gentlemen were very professional and courteous.

raymond c. | Overall Experience |
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Customer did not leave a comment.

Tony R.
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Customer did not leave a comment.

Melissa B.
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Kelly was extremely attentive and went above and beyond to assist us. This move was for my grandmother who is moving closer to family. Kelly kept every word from start to finish and she was a professional. She clearly loves what she does and I wish more people had her passion!

Erick G. | Overall Experience |
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Customer did not leave a comment.

Peter D.
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Customer did not leave a comment.

Gary M.
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Excellent as always. Frank and Kelly make everything so simple.

Rosangela E.
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Customer did not leave a comment.

Michelle B.
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Frank was very helpful and a pleasure to work with

gail s. | First Impressions |
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Customer did not leave a comment.

Carl S. | Overall Experience |
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The facility is always clean. The staff is courteous and helpful

robert d. | Overall Experience |
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Staff very friendly, always helpful, would recommend this location to anyone looking for a great place to store their extra stuff!

Edison F. | Overall Experience |
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Customer did not leave a comment.

John L. | Overall Experience |
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Customer did not leave a comment.

Juana R. | Overall Experience |
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Customer did not leave a comment.

Angela M. | First Impressions |
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Customer did not leave a comment.

Robert B. | Overall Experience |
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Customer did not leave a comment.

Lee C. | Overall Experience |
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Clean Facility. Very friendly staff.

James or Margaret J. | Overall Experience |
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Customer did not leave a comment.

Marilyn Annette D. | Overall Experience |
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Don't like how they lie and charge so much.

Cristal M. G. | Overall Experience |
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From the moment I opened my storage unit in this location to the moment I closed it, everything was very pleasant, nice, and easy. Caitland is very helpful and so is everyone else. 100% recommended.

Melinda M. | First Impressions |
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we We’re 25 minutes late called to tell them that was ok. The gas was over full and they charged an extra dats rental. I believe I should be refunded that charge as it’s ridiculous for pull in time

Luz E F. | Overall Experience |
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Good staff, friendly, overall good service, I recommend them

Lee M. | Overall Experience |
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The staff were very friendly and supportive.

Charles B. | Overall Experience |
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Facilities and staff were top notch. Will recommend to everyone in the area.

Iris R. | Overall Experience |
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Great customer service

Tim D. | Overall Experience |
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Smooth, quick process. Lady was very pleasant.

Dawn D. | First Impressions |
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Kaitlyn that helped us was awesome! Went above and beyond to make sure we got what we needed.

James C. | Overall Experience |
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Workrs has very bad attitudes

DARVEL H. | Overall Experience |
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Had the unit for 2+ years with no problems at all.

Kimberly C. | Overall Experience |
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Thank You Kelly for making our first experience of using a Storage place in Florida a Great one. Also a Thanks to all the others in the office that helped out in our time that we had our stuff stored

James D. | Overall Experience |
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N/a

AMANDA M. | Overall Experience |
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No comment... Poor attitudes and horrible customer service skills

Lillian R. | Overall Experience |
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Very nice staff working there, friendly, polite and ready to assist.

Desmond B. | Overall Experience |
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no comments

SONJA E. | Overall Experience |
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My UHAUL choice because the service by all staff members especially Kelly and Frank was exceptional. In a day where computers and robots are replacing the human touch the experience was refreshing.

David B. | First Impressions |
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Very nice and helpful.

randall h. | Overall Experience |
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The staff was very polite and professional every time I was there

Jose S. | Overall Experience |
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The staff is over friendly they know what they doing they treat you like you're the only one there no matter how crowded they are I thank them or they courteous and place sincerely Jose

Rhonda B. | Overall Experience |
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Everything went smoothly, my belongings arrived safely and on time. I would recommend using this service.

Luis F. | Overall Experience |
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Much better than the competitors

Mary Ann G. | Overall Experience |
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Thank you for being an excellent co. to do business with..

JESUS R. | Overall Experience |
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Thanks to all of you. We love Uhaul.

Ashley C. | First Impressions |
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By far the friendliest people we've met are the own Kelly and her significant other that run the U-Haul. They went above and beyond what they had to and help but our minds to ease with any questions.

Adam S. | First Impressions |
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The man was mad he was there on his day off to do inventory, told us he didn't have 2 give us an inside room on promo, didn't offer a room big enough for our stuff. No manager callback from Uhaul.

Frederick R. | Overall Experience |
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Provided the service we needed in a timely manner.

Cliff M. | First Impressions |
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Very helpful and accommodating staff.

randall h. | First Impressions |
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Great people

kris h. | First Impressions |
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Very kind and helpful in taking care of us. We made a very big move relocating our family. Thank you for all your kindness! 😊

luis s. | Overall Experience |
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Great

SCott H. | Overall Experience |
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Great people

Gene S. | Overall Experience |
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Great friendly people, very convenient

Pamela or david j. | First Impressions |
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So far excellent service. Thank you!!!!!

WILLIAM J. | Overall Experience |
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Good experience

jay/pamela /. | First Impressions |
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Was fine

herb h. | Overall Experience |
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Great communications

gary l. | Overall Experience |
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Friendly staff

Edna M. | Reservation |
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Pleasant and efficient CSR.

keila g. | Overall Experience |
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Recomiendo q usen uhaul,mi experiencia fue exelente. Kelly la gerente del uhaul de haines city puso de su empeño para q todo saliera muy bien. Y los precios son bien bajos. Gracias kelly!

Randy W. | Reservation |
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A reservation made months beforehand was not easily accessed. Caused unnecessary anxiety and frustration for both me and employee trying to assist me. Not sure if it was a fault of system or employee.

mike s. | Overall Experience |
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Well a facility can appear top of the line it is the people that work there that make the difference to the customer. U-Haul Haines city Florida in their staff are the best of the best.

MADELINE r. | Overall Experience |
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Good service

janie h. | Overall Experience |
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After paying early, I received an e-mail stating I was overdue and a late fee applied. I went and showed receipt. 2 days later their lock was on unit and I could not get in. Found another place!

Christine l. | Overall Experience |
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I have been billed for a month that hasnt even happened. Person at 800 number said one thing and when I went it was another. I am not paying what I’ve been billed. Very sad, customer service sucks

Donna J S. | Reservation |
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Experience was made painless by personnel. Thank you

Gregory W. | Overall Experience |
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Friendly and helpful. Nice facility.

RAYANNE R. | Overall Experience |
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They are always friendly and take care of their customers

DONNA M. | Overall Experience |
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Very friendly and convenient

Italia G. | Reservation |
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Everyone at the office was very helpful and professional. They went above an beyond with their exceptional service. A BIG kudos to them. It was a pleasure making busy with U-Haul.

PEGGY S. | Overall Experience |
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The employee's at this location are awesome,

Michael Y. | Overall Experience |
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These comments are for uhaul in general, not Haines City. I do not like the fact you do not have partial month options. I needed space for 5 weeks, but still ended up paying for two months.

CHRIS L. | Reservation |
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Very polite and helpful. Storage units were very clean

heidi k. | Overall Experience |
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Kelly and Frank were great to work with. Very pleasant and efficient. They made the experience quick and easy and hassle free. Would definitely recommend or use their services again in the future.

ROBIN R. | Overall Experience |
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I had a U-Box delivered there from out of state, and a local delivery company brought it to our house and managed the unloading and returned the box to Haines City. The process worked great for me.

Loretta W. | Overall Experience |
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The staff were VERY helpful in every way when I had to pick up my Inbox that had traveled 2000 miles across the country. The Inbox method for moving worked with the great help I received on both ends

Lisa A. | Overall Experience |
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Very helpful staff

Alexandra G. | Overall Experience |
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Thanks to Kelly and Dean for their help!

ANGELA M. | Overall Experience |
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The delivery women was great and she was really fast

jody c. | Overall Experience |
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You should make it so you can have two access cards to open gates per customer. We weren’t always together so the other one could not access gate

Ellen J. | Overall Experience |
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Great location and great staff.

Kevin B. | Overall Experience |
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Great

maria d. | Overall Experience |
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everyone was so help full. overall great experience

Jack h. | Overall Experience |
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The staf were very accomodating, which allowed us to expedite our move. My kudos to the staff, I will recommend U-Haul, and specifically this office to friends and family.

John and Rosemary F. | Overall Experience |
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Not a single issue

Charles H. | Overall Experience |
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pricy but very secure and clean

george g. | Overall Experience |
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All good

kevin m. | Overall Experience |
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i was very impressed with staff and facility .

No reviews have been submitted for this location.

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