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DANTE' WCustomer Reviews for U-Haul Moving & Storage of Haines City
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
First time in history things went flawless with your company. I finally had a happy ending.
Milagros M | Overall ExperienceProcess was easy and convenient
OMOMARO OPut tongue stains on all of your trailers so people do not hurt themselves, trying to lift them on and off of their hitches
MATTHEW ABeen using this facility for 8 years. And change to 3 different units in that time and Kelly was always so helpful during these changes. Our needs change and no longer needed a storage unit any longer Was so easy to close account Again thank you Kelly for all you do.
pattrica d | Overall ExperienceHave patient with the customer, be polite don't treat people like they are a criminal. Everybody do not steal . if you got to be that way get a job where you dont have to deal with customers.
BUSTER RThe lady running the desk was very helpful and knowledgeable. You have a good employee with her. The door hanger to hold the door back was ripped out. Be nice to have one that was repaired.
DAVID HVery helpful helping us upload additional driver. She was great!!
JANINE SA customer representative is the face of all establishment. It is imperative to understand, customers has no obligation to utilize their business or services, but a representative do have that obligation to assure customers they appreciate our business. If a representative thinks or may encounter a rude customer, try to de-escalate the situation and maintain a professional rep-ore. Frank the representative was rude, unprofessional, insulting, when I called to ask one single question of I’ll be charged for e short overnight rental. Then he lied in the presence of other customers about what he assume my intentions were. I was searching for a 6x12 trailer. There were no availability within 100 miles. I submitted for a 5x9 on May 9th @ 1700 for five days. May 10th at 07:30 I called and customer service and was lucky to find an 6x12 available. I asked if I’ll be charged for the 5x9. The rep advised it was on the discretion of the GM. I called the location I rented the 5x9 and nicely explained the situation to Frank, the store associate. I asked “I was wondering, will I still be charged”? Frank replied “absolutely you’re gonna be charged”. I says “well, that wasn’t the manner or response I was expecting. You could have responded with a better manner, kindly with remorse explaining I will still be charged”. Frank responded “well don’t rent free rentals here”. After feel indignant by his manners I regretfully called him a rude term and disconnected the call. I reported it to customer service, then advanced to return the 5x8 rental. After a few moment I felt remorse and eagerly wanted to apologize for my rede language to Frank. I didn’t get that opportunity to apologize because he uphold his behavior and lied in the presence of two customers “I wanted a free rental”. This location definitely will not be my first, second, third, fourth or fifth choice of rental in the future. Last resort , maybe. Thank you for reading and I hope to get a call from the person who reads this experience. Thank you.
FRANKLYN MThese ladies were very helpful. They were very busy and still made sure they got to everyone in a timely fashion. They were able to assist with disconnecting the trailer and get moving. I appreciate them so much. Great job experience.
CARNITA SKelly and Frank are the best
CARL M | Overall ExperienceNothing.
STEPHEN TMy storage had animals in it had dropping in it. Almost 4 years. Bed messed up and etc.
Jakeydra M | Overall ExperienceCustomer service was great
SHARON JI would love to have a jack on the trailer.
JAMES MNice and friendly
Judy YVery polite and friendly
Judy Ythe truth pulls to the Left side to much, that needs to be fix...and the young lady was very nice and welcoming, have done a great Job.. thank you
ANGEL OI got the vehicle like for 20 minutes and realized it wasn't going to work and took it back. I got charged anyway. No reimbursement or even a credit. I don't think that's fair.
VICENTE SEach and every time it’s an amazing process!
GARY MHighly recommend
JONATHAN LManager needs better customer service training on how talks to people. Too rude and too demanding
Edward FAwesome
LAFREIDA M | First ImpressionsI have been there a few times and they are always VERY helpful!
CONNIE SThe U-Haul had no brakes and would not stop with me and my children in the unit. I been waiting on a refund and then I see my card being charged 285$ what is going on.
RACHEL CGreat Customer service
CHELVYN MIt was perfect
FRANK CKelly and the rest of the staff were always so helpful and kind. I rented a moving van and a storage unit. I couldn’t have asked for each transaction to have gone any better. Highly recommend!
anita t | Overall ExperienceFix your trucks. I’ve rented from them twice. The first truck I had there was a problem with the transmission. The second truck I had there was an issue with a broken tail light which lead me to get pulled over by the police. When I mentioned it to the sales associate she brushed it off and didn’t acknowledge it. I wouldn’t rent from here ever again.
Aja RI'm very satisfied with the service.
VITALII VThe sales person (Frank) was very helpful and got me in and out in a timely manner.
LORRIE DExcellent customer service. Road way service was worth every penny and I had a trailer. My car broke down and helped me get get the trailer to my location and help me get it back to U-Haul. Everyone went out of way. The lady who helped was great and a beautiful person. Thank you and them. Theressa
Theressa SSuper helpful!
TIMOTHY MVery good
ROGER DAfter I changed the delivery date, it didn’t properly show throughout the system. The moving help company, Sergio’s, caught the error and worked with the location to resolve it in time. When I called the location to check, they confirmed they already hade it resolved.
Mitchell ROur experience couldn't have been any better. Kelly P. went up and beyond to accommodate us with our rental. Definitely recommend this location.
ROBERT SStaff are great. Facility is top notch.Highly recommended.
David D | Overall ExperienceThe manager was so amazing and friendly , she helped me in a way that pute at ease.
Wanda G | First ImpressionsThe woman Kelly on her badge says owner was very rude and obnoxious not just to myself but also the locksmith that came and took her lock off
joseph w | Overall ExperienceNobody was there whend I got there, so I can not comment about it.
Agustin LWas not happy. There was a Uhaul right across the street from my house that I wanted to return the trailer to and I was made to take it 10 miles away. They had plenty of room for it. You should not inconvenience your customers for your availability purposes. Even worse your making me answer questions about the drop off location if I want to submit this review. I dropped it off at 11 at night when they were closed so I really wouldn't know the answers to those questions at the drop off location.
DANE HNice truck
MARYAM PKelly couldn’t have been any nicer or more professional. I called first and went in to rent the unit immediately. During both interactions, she was being helpful and caring. Thanks, Kelly!
ANITA L | First ImpressionsMoving help in buckeye was great.
Larry WAbsolutely incredible customer service throughout my entire rental. I had several personal issues and delays and everyone provided solutions and excellent experience
MARILYN MEnsure computer links all the customer's info. That would make for a totally seamless experience from check out to check in. Aside from that hiccup, U Haul service and equipment wes excellent .
THOMAS MThis location is very nice and the staff were extremely busy. They were very professional in every aspect of the transaction. My concern is with U-Haul process. This is the first time encountering an issue after using services for 30 years at numerous locations nationwide. While the staff work well an issue with my driver license. Having a Puerto Rico driver license must not be any different than any other state license. After chatting with customer service, it is at the location discretion to accept a license or not.This location’s Staff work well with me, which I am grateful for since it allow me to complete my task. However, I find it unacceptable that a nationwide business encounter issues with territories within their computer systems. There should be a single and simple standard. People rely on this type services for a variety of reasons. If a driver license, more a Real ID license, enables access to a great and important transportation means nationwide why would it create difficulties renting moving equipment?
ERIC MThe service was absolutely excellent!
Susan MI enjoyed the service. Miguel has made my experience out of this world. I am definitely using U-haul the near future.
MARIO PNothing equipment was well maintained would definitely do business with UHAUL again.
GERALD CKelly and her team were fantastic. Best customer service I've ever had.
Zachary M | Overall ExperienceMs Kelly is the best…really really friendly. She is so very nice and efficient. Always got a story to tell…. Thank you for everything Ms Kelly! Stay safe and stay well
EUDENE F | Overall ExperienceKelly and Frank are the easiest people to deal with. They are personable, friendly, and down to earth. I would recommend this facility to everyone.
sheila p | Overall ExperienceFantastic service every step of the way. The drivers called about 20 minutes ahead of pick up and drop off.
Patt SHorrible customer service
Lester Sfirst time using storage. the office was excellent. Kelly very helpful
Gerard L | Overall ExperienceThe manager (Kelly) is wonderful. I sincerely appreciate everything she does when I rent a vehicle or when I set up my storage unit.
BRIAN TReturn was very efficient and professional and friendly.
Brad SThe location was fine but I noticed a when I was putting gas. It was coming out through the top. I have pictures
Sean MEverything was excellent. Keep on doing what you’re doing.
ANGELITA TThe lady is very nice
LILIBETH HCheck-in/out was seamless. The staff was friendly, informative, and helpful. This was a Great rental experience overall and will use this facility for any future rental needs. Also, the reservation agent was very helpful and handled my reservation quickly and efficiently and it was ready as soon as I got to the rental location. Bravo and Thanks
JOSEPH HEveryone was so professional and polite. Amazing communication from the phone calls and texts. Great to get texts with updates on arrivals and pick ups.
heidi hStaff was great! Very easy to check in to our new storage unit and get our ubox delivered right next to it.
JOY C | First Impressionsawsome it was just right
JEFFREY CFabulous team ,,, made our move and our stress calming 👍😊
DONNA W | Overall ExperienceOverall very satisfied with our experience with this facility. Everyone was super friendly and answered all questions and met all our needs. Kelly was super at fulfilling all our changes with no problems. Would definitely recommend this storage facility to anyone.
Terry o | Overall ExperienceJust started using a 5x10 unit at this storage facility in July ‘24. We had a U-box delivered in Aug and moved to a 10x10 unit. We made several changes within a week and Kelly was superior at re-arranging everything for us. The move-out was quick and painless. She definitely knows her job very well. The facility was very clean and well maintained. Everyone was very friendly and pleasant to talk with. Will definitely recommend this facility to anyone. Location is very convenient for anyone in Haines City and Lake Alfred area. Thank you Kelly for everything you have done for us.
TERRY M | Overall ExperienceExcellent experience, clean facility. Will use again if I need storage.
JOSEPH S | Overall ExperienceCheck out response from on site UHaul staff was untimely. I never heard back from them and had to call the 800 U-Haul line to get my account closed after waiting 4 full days. I would not recommend using this U-Haul storage location. I had this rental 9 months and the cost for this unit is too expensive.
Richard P | Overall ExperienceStaff was great. Very attentive. Highly recommend these guys. Kelly was an exceptional manager
TIMOTHY R | Overall ExperienceI could not afford all increases. Last was running behind they charged me 30 dollar late fee. Also asked if they could put wd40 on my lock it had began to rust
Helen m | Overall ExperienceKelly went above & beyond to help me when I needed to ship my belongings in an U-Box.
DEB C | Overall ExperienceThe Ac was leaking very back that some of the water went under other’s storage unit.
Lillian R | First ImpressionsI love the staff!! They are VERY good people. I highly recommend this location and would definitely use them again for any other U-Haul needs I may have in the future
Jennifer T | Overall ExperienceThe couple running it are fabulous. A great asset to U Haul. I have had no issues with my locker or them and they’re always asking if I need anything. Is everything OK so they are good people
LINDA D | Overall ExperienceGreat service
CYNTHIA B | First ImpressionsGreat service I thank Kelly for all the help she gave me .
ismael c | Overall ExperienceStaff very knowledgeable
DONNA W | First ImpressionsEverything was great and clean. The only issue is the manager or lady in charge needs better communication and customer service skills. Not professional at all. That particular location would get more business if management had more professionalism, need a new manager!!! This my second time renting there and the manager always moody.
Cameron L | Online Move InThey were there for me in a pinch
JEAN-PAUL M | Overall ExperienceI never had a problem..clean and professioal atmosfere..i will always rent there when i need too..thankyou guys
LETICIA V | Overall ExperienceEverything was fine overall, but there was one inconvenience on move-in I would like to share since you asked. In the row where my unit was located, there were 2 pick up trucks at the end blocking access into / out of this row of units. Not to make assumptions, but these trucks seemed to belong to employees because during the time I was there moving in they were just parked with no one in sight or anywhere near the vehicles. I drove around and entered the row from the opposite end of the row from where the trucks were parked, but while I was there another storage customer entered the end I entered from and was working for a bit as well. During the time they were there, there was no open way in or out of the row for my vehicle. For me to leave at that point, I would have had to back my SUV all the way down the row (since the row isn't big enough to turn around my vehicle) and ask that customer if they could move for me to back out, as there was not enough space to get by. They ended up leaving before I did so ultimately it wasn't an issue to have to get by them, but it was still a bit precarious to have to back my vehicle all the way down the row (it was getting darker out as well) and be sure not to graze either side while also watching for cars entering the only end that was open. It would have been much easier to drive down the row in one direction, and leave in that same direction. Again, I don't mean to presume that it was employees parked there, I could be wrong about that, but whoever owned the trucks had them parked blocking the entrance / exit of the row and no one was accessing any storage units near them, or otherwise ever came out near the trucks at all, so it seemed they were parked there rather long-term. In the end this wasn't a huge deal, but I did think at the time that if I had been towing a small trailer (which I expect to on an upcoming trip there since I plan to move my stuff from the storage unit to one of your towables which I will tow with my SUV), it would have been a nightmare to have to back a trailer down the long row to get out. So I'm hoping this isn't a common issue on return. I don't mean this to sound overly-critical, but since you asked for feedback I just wanted to share this as it was a concern on my first trip / move-in there.
Matt R | Online Move InHave always had good experiences with U-Haul. Staff extremely helpful at our facility.
KENNETH / | First ImpressionsI transferred to a bigger unit and paid for it. Was moved out of 1st unit before due date and told the office person but you still took the payment for the unit I no longer have. Poor communication and your people were in my new unit because the lock was on differently. They should not go in unless I am notified first. Refund the payment for 779. Thank you.
Wendy S | Online Move InWe needed a place to store our items that we need for the winter in Florida. We are renting a house in Florida for a few months and couldn't bring everything in our car. We are happy with the services provided at the U-Haul in Haines City. They provided a safe place for our belongings. A light inside our storage space would have been very helpful. The light from the hallway was not bright enough to put light inside the storage area. Using a flashlight is a must.
James T | Overall ExperienceNo one at this facility does there work right. I told them that I paid for my last month and they still tried to charge me. I have seen roaches and a mouse.
Diana P | Overall ExperienceI prefered a 24/7 access, but its whats!
GILVICMAR G | First ImpressionsStaff was always friendly and courteous. And had answers for why. All staff was wonder
Adam A | Overall ExperienceI have stored my belongings at this location since 2015. Kelly and Frank have always been very helpful, friendly and just all around great people. They are a great asset to your company. I will definitely store here again if I have a need in the future.
BOBBIE K | Overall ExperienceI had an excellent experience with this business! Location, cleanliness and staff were awesome!
NELSON P | Overall ExperienceVery friendly management and staff! Kept very clean! I would recommend this storage facility!
Colleen R | Overall ExperienceAll the staff were very friendly and knowledgeable Kelly and Nate were excellent.
Gerardo T | Overall ExperienceThe manager was incredible! He was patient and well informed. We have been dealing with Uhaul in Haines City, Fl rt 17 for 6 years and will continue, thanks to a well run business. Janis & Jonathan
JONATHAN C | Overall ExperienceAbsolutely the best place to rent a storage space... staff is beyond amazing and helpful.
MARCOS M | First ImpressionsThis place is clean and has excellent service.
TOM M | Overall ExperienceKelly and her team always helpful . Would recommend them Brian H
brian h | Overall ExperienceI totally recommend this facility. Kelly always goes above and beyond with her customers!!
ELIZABETH C | Overall ExperienceKelly was so helpful and kind, she walked us through everything and we were definitely clueless. She displayed patience and knowledge and I’m thankful for her help!
Ariel W | Online Move InNone
Bianca D | First ImpressionsThis is an excellent place to use for your storage needs..
OPAL G | Overall ExperienceMy experience with U hall from my move down to Florida from Wisconsin was great took care of all my needs !! And u hall storage Haines city (Kelly) Is a great manager!! You are very lucky to have her!! She has been great !! Awesome customer service and the facility is beautifully kept !! My storage shed was nice and very convenient!!
TAMMY B | Overall ExperienceKelly was awesome in helping us with getting storage. Thank you
robert m | Overall ExperienceThank you for always being there when I had questions.
sharon s | Overall ExperienceThe facility was excellent and the staff very efficient and helpful ! I would definitely recommend this facility to my friends.
Floyd D | Overall ExperienceI used this storage facility for 8 years and Kelly and her staff have always been helpful and accommodating to me throughout the years. Their service exceeded my expectations and I'd recommend their facility to anyone I know.
ANTONIO O | Overall ExperienceThe employees lie at arrive after request the free month they told us there no room available. And send me to lake wales and the employee the lake wales help me and told me there space in Haines city. He tranfer the call to customer service and then there room available. When return to store they are angry because I have a reservation. Not satisfied with this store. Respectfully Pedro Terron
Pedro T | First ImpressionsGreat service so far.
KUNTA B | First ImpressionsExtremely helpful and friendly staff!
Tinisha J | Overall ExperienceLove the management team
Katasha F | Overall ExperienceKelly is amazing, She took her time to explain The process in detail and with ease.
leonardo i | Overall ExperienceGreat people in the office! Friendly and helpful!
robert c | Overall ExperienceStaff was very helpful and very Professional….Easy to deal with.
stephen n | First ImpressionsAmazing service! We did get a rat in our unit that destroyed a mattress but things happen. The staff was wonderful though and we are very grateful for all the help!
Joshua M | Overall ExperienceKelly and Frank are two amazing people who are so friendly, helpful and attentive to the customers. They kept the establishment cleaned, were always available to help and made the experience 100 times better.
melissa s | Overall ExperienceAbsolutely fantastic place and people. Customer service at it's best. I highly recommend using the facility!
Marcos M | Overall ExperienceVery pleased with the management and staff at this location! They were very helpful and friendly. They double checked the size of unit we had chosen would be the right size for our stuff since I had reserved it over the phone. Would 100% recommend this location for any uhaul needs!
Colleen R | First ImpressionsThe manager and staff were outstanding. The provided exceptional customer service!
Patrick C | Overall ExperienceI want to make sure that Kelly gets recognized for the way she treated us when we came into your business, it had been a rough day and I guess she sensed that and she was so overly kind and considerate to me that it made me feel so much better because someone truly cared, you have an excellent employee at your 17/92 location, please give Kelly the reconition she deserves. Sincerely, Annette Baker
annette b | Overall ExperienceKelly was great to deal with
TOM I | Overall ExperienceHope our whole rental experience is as excellent as the first day. Impressed.
KRISTEN D | First ImpressionsThank you for providing a safe, clean environment for me to store my belongings. The staff is wonderful!
Susan B | Overall ExperienceKelly was amazing and went above and beyond helping us.
Gary G | First ImpressionsKelly and Frank are the the best,Very accommodating and helpful.Highly recommend them if you need storage or rentals
Scott H | Overall ExperienceI got charged full month for 1 day
Joel V | Overall ExperienceAbove average Service, I will recommend you to anyone who asks about storage.
LINDA M | First ImpressionsI have no complaints whatsoever will rent again there if i had to.. I recommend this place especially for their respectful and positive attitude.
alexis o | Overall ExperienceI've used many storage units over the years, and by far this is the best location I've had the pleasure of using, including other uhaul locations. The staff, Kelly and frank, have gone above and beyond in helping me with my storage needs. They always called me with changes in billing, changing unit locations to best suit my financial needs, and helped me with moving my things. They even came in to help me unlock my unit when I locked myself out. They helped me by working around my schedule, not theirs. They always treated me with kindness, and like I was the most important customer. I could go on and on. Please let them know how much I appreciated their service, and kindness. They truly have taken great care of me and my belongings since 2019.
Janell P | Overall ExperienceThank you again Kelly for your help!!!
ANDRIS G | Online Move InKelly and Frank were very pleasant and they were always there to help you. We couldn't have had a better place for storage.
BOB & | Overall ExperienceThe only problem that I have was the roaches took some of them back home with me
felix R | Overall ExperienceFrank and Kelly went above and beyond to help me and I am forever grateful. I would recommend this location to everyone and anyone.
CRISTHIA R | Overall ExperienceNever a problem here.
CHARLES S | Overall ExperienceGreat and amazing personal.
Walter S | Overall ExperienceFrank and Kelly are amazing. They went above and beyond to help me and I really appreciate them.
CRISTHIA R | First ImpressionsGreat friendly service! Would recommend!
David D | Overall ExperienceFrank and Kelly are simply the best! What a tremendous resource they've been during my years of moving around the area! I used other sites in the area, this Uhaul location is by far and away the best.
Stephen D | Overall ExperienceWorst company ever. I empty out my storage room at the end of the month and still got charged for the next month fee because I had automatic payment. I tried to get a refund from customer service but they freaking kept my money. Never again will do business with you people.
jose f | Overall ExperienceFrank is extremely patient and helpful. He also did his best to help despite difficulties popping up during our set-up of the storage.
MATTHEW C | First ImpressionsFantastic service
chris g | First ImpressionsStephanie and Frank were outstanding in getting me in and settled into my unit.
Vinnie V | First ImpressionsExcelente, recomendable.
Juan D | Overall ExperienceEveryone was very cordial. Will recommend to others.
James W | Overall ExperienceFrank the Representative was extremely rude did not follow my reservation showed me the wrong storage unit just to get me to upgrade to a bigger one very dissatisfied
Anahi G | First ImpressionsBest storage facility ever! Safe, clean, easy access and reasonably priced. Kelly and her staff are outstanding. They were always helpful and made me feel like a valued customer
Michelle G | Overall ExperienceExcellent service
Gloria M | First ImpressionsThe employe that works the front desk. I cant fully remember his name but he looks to be there all the time. He has help me so much and makes sure everyone is taken care of. I rented my truck and gotten my storage here. Love how everything is maintained and how the ethics here are very good. I usually do not write reviews it I had to for this guy he’s top knotch .Thanks again.
Gregory B | Overall ExperienceKelly was awesome
richard e | Overall ExperienceGairy was extremely friendly and professional. Made the process easy and smooth. Would recommend!
mustafa b | First ImpressionsWas disappointed that I didn’t get one free rent ,rent a truck in sc one way to Florida.
Michael L | Overall ExperienceThe local staff was greatly helpful. However, there seems to be a disconnect between online and phone reservations going to the local facility. None of my 3 reservations made it to the local office. Corporate needs to look into this.
Suzanne W | First ImpressionsAll
CARL M | First ImpressionsThey advertise one price and then by the time you’re already in there and how are your stuff in there than they go up on the prize like a big-time no I don’t think I would recommend it to anybody I’m sorry I’d be lying if I did and then I’ll top of that your key only works whenever it wants to work so you have to go back-and-forth from the front to the back to check in to check out and then sometimes it works and sometimes it on and then on top of that if you’ve already open the door one time then it’s hard to return to the carts because usually I won’t it won’t open again but anyways I’m glad I’m just done with that experience and I’ll never do it again
CARRIE C | Overall ExperienceWhat a great place to rent and the staff was the greatest!!!
lisa o | Overall ExperienceKelly and team were super helpful in a personal stressful situation. They made it all happen
mike h | Overall ExperienceCan’t tell you how much I truly appreciate this place. You always seem to find a way to make my experience extra special. Thank you for everything you guys do!!!
SAMUEL F | First ImpressionsLong time to ck in. more $ than expected. Then must buy insurance and there lock when I had 2 good locks.
Bob Z | First ImpressionsPrompt, courteous and professional servic when moving in. Far beyond my expectations I am impressed with the staff at the UHaul site
Michelle G | First ImpressionsFrom the minute I walked in the store Kelly made sure I was well taken care of. You never know what a person is going through and she put a smile on my face until the minute I left the store. Its because of her I had a great experience. Thank you so much kelly
Jaslynn s | First ImpressionsLady was ausome
richard e | First ImpressionsAlways had a great relationship with all the people that work there.
VIOLET M | First ImpressionsKelly and Frank were amazing! Friendly, knowledgeable and professional. Thank you so much for all your help.
JANE B | Overall ExperienceYa boi Philly (John) was very helpful and deserves a raise....
SHANTU L | First ImpressionsKelly and Frank were always so helpful and friendly. The woman who cleaned the units was also an absolute joy! If I ever need storage again, this location would be our number one choice! Thank you!
David B | Overall ExperienceI had storage unit for approximately 2 yrs never had any problems. Associates were always polite and helpful with any need I needed. I highly recommend this facility for others needs also. Thank you for your services sincerely Thomas
thomas f | Overall ExperienceBoth team members were extremely helpful and helped me resolve my issues with little notice. I thanked them personally and would definitely recommend the business to others
MALACHI M | First ImpressionsKelly, the manager, was absolutely perfect in every way! She had immediate answers to all our questions and really impressed us with her amazing customer service. She is incredible and you are so lucky to have her!
David B | First ImpressionsKelly Thanks for taking good care of my Motorcycle Was a pleasure to deal with you Wish you the best Take care Dominique
Dominique C | Overall ExperienceDespite U-haul customer service making some mistakes in setting up my storage unit the manager of the facility was extremely helpful and resolved the issues well. The actual storage facility itself was very nice.
David J | Overall ExperienceVery good people running this storage!
Jonathon C | Overall ExperienceVery clean and I never worried about my stuff. The employees are awesome!
Robert B | Overall ExperienceWe rented a climate controlled unit and it was easy to access, clean and had long bed platform trucks to use. I would recommend.
Kim & | Overall ExperienceExcellent facility: clean, wide aisles, free dollies to use, easy access to the facility and from vehicle to storage room, friendly, helpful staff. Good job! Thank you.
Richard B | Overall ExperienceKelly is the best!
Abdel M | Overall ExperienceExcellent facility!! Clean, easy access. Moving is always a pain, but the staff and facilities here made it a much easier experience. Still a lot of work, but much easier. Wide hallways, dollies available for use, secure. Kelly and Frank are first rate. Very helpful, friendly. Would rate it "outstanding" if it were an option. This is a good place.
Richard B | First ImpressionsVery impressed on how easy it was to rent a trailer and then when returning, a 1-2-3 done. Renting a storage unit was very easy and Frank was an excellent staff and patient who answered a lot of questions on the phone and helped us get into a unit as fast as possible. Thank you
francis m | First ImpressionsThe older gentleman I believe his name is Frank, in the end was the reason I didn’t leave. The employee which I wont name. Didn’t seem like he really knew what he was doing. I was interested in the 24 hour access that’s advertised and I was told they don’t do that there unless it’s a unique situation. Near the end of my visit Frank told the guy “you’re going to fast” bc he forgot to have me sign the contract. The response of the employee was “well I have things to do.” I admit I got there a little late in the day. However, the directions I received from google sent me to a Mexican restaurant at first which is why i didn’t arrive until 30 mins to close. In the end the employee seemed as if he’d be happier if I had just left but Frank is the reason I didn’t.
Versie H | First ImpressionsAlways willing to go above and beyond regular duties.
DEBORAH P | First ImpressionsExcellent except she didnt clear us out when we took our things out. She took the card back from us but did not record that we were out of the unit . We do have a receipt from that day we took our stuff out though cause we rented a truck for our move out of the area for Jan 6th and have the receipt for it. We checked out of that unit the same day. Over all it was the cleanest and well kept place we have EVER used
Debra & | Overall ExperienceHelpful and Friendly staff. Thanks for everything Frank.
PETER R | First ImpressionsThe employees were super friendly and helpful
Bruce H | First ImpressionsAbsolutely great people and facility!
MARY K | First ImpressionsKelly was awesome!!
eric d | Overall ExperienceWith my constantly changing requirements, the entire staff, especially Kelly, made the entire process smooth and stress free. They provided quick and efficient assistance on any request I had. I highly recommend this facility if you are ever in need of storage.
James R | Overall ExperienceAbove and beyond what I was expecting and truly exceptional customer service.
Robert B | First ImpressionsI don't know why the rates keep going up if everything is the same to me!!!!
Alejandro T | First ImpressionsThe customer service is was very professional. The men in the counter is really good and super professional
zulma m | First ImpressionsKatie and her entire staff have been professional, efficient, personable, and helpful. It has been a real pleasure to interact with them! If the price hadn't gotten so high, we would still be there.
CHRISTINE C | Overall ExperienceWe were in a panic when we first got there regarding our movers. They were sympathetic to our situation. They made us feel so much more relaxed. They all had a good sense of humor and did a great job in helping every step of the way. Thank you so much everyone!!
Laura M | Overall ExperienceFrank was so helpful in our time of need. In a time where kindness is hard to find. Thank you so much. This location is the best.
Patricia B | Overall ExperienceUsed the units for about 4 years. downsized to 1 and then finally moved the rest to our home. Kelly Papadem was the BEST.
MARIE M | Overall ExperienceThe representative at the front desk was very friendly and explained everything thoroughly.
Vishal R | First ImpressionsWas a customer for 10 years and never had a problem with the facility. Definitely will refer friends and others to your faculty.
SUSAN D | Overall ExperienceEveryone was so very helpful. They listened to our concerns. Will Definately use them again for all our moving and storage needs.
Laura M | First Impressionsvery friendly and helpful
Thomas F | First ImpressionsThe staff was always extremely helpful and friendly. I would recommend this Haines City U-Haul Storage facility.
Dawn L | Overall ExperienceThe facility is always clean. The staff is courteous and helpful
Carl S | Overall ExperienceStaff very friendly, always helpful, would recommend this location to anyone looking for a great place to store their extra stuff!
Robert D | Overall ExperienceClean Facility. Very friendly staff.
Lee C | Overall ExperienceDon't like how they lie and charge so much.
Marilyn A | Overall ExperienceFrom the moment I opened my storage unit in this location to the moment I closed it, everything was very pleasant, nice, and easy. Caitland is very helpful and so is everyone else. 100% recommended.
Cristal G | Overall Experiencewe We’re 25 minutes late called to tell them that was ok. The gas was over full and they charged an extra dats rental. I believe I should be refunded that charge as it’s ridiculous for pull in time
Melinda M | First ImpressionsGood staff, friendly, overall good service, I recommend them
Luz E | Overall ExperienceThe staff were very friendly and supportive.
Lee M | Overall ExperienceFacilities and staff were top notch. Will recommend to everyone in the area.
Charles B | Overall ExperienceGreat customer service
Iris R | Overall ExperienceSmooth, quick process. Lady was very pleasant.
Tim D | Overall ExperienceKaitlyn that helped us was awesome! Went above and beyond to make sure we got what we needed.
Dawn D | First ImpressionsWorkrs has very bad attitudes
Janice C | Overall ExperienceHad the unit for 2+ years with no problems at all.
DARVEL H | Overall ExperienceThank You Kelly for making our first experience of using a Storage place in Florida a Great one. Also a Thanks to all the others in the office that helped out in our time that we had our stuff stored
Kimberly C | Overall ExperienceN/a
James D | Overall ExperienceNo comment... Poor attitudes and horrible customer service skills
AMANDA M | Overall ExperienceVery nice staff working there, friendly, polite and ready to assist.
Lillian R | Overall Experienceno comments
Desmond B | Overall ExperienceMy UHAUL choice because the service by all staff members especially Kelly and Frank was exceptional. In a day where computers and robots are replacing the human touch the experience was refreshing.
SONJA E | Overall ExperienceVery nice and helpful.
David B | First ImpressionsThe staff was very polite and professional every time I was there
randall h | Overall ExperienceThe staff is over friendly they know what they doing they treat you like you're the only one there no matter how crowded they are I thank them or they courteous and place sincerely Jose
Jose S | Overall ExperienceEverything went smoothly, my belongings arrived safely and on time. I would recommend using this service.
Rhonda B | Overall ExperienceMuch better than the competitors
Luis F | Overall ExperienceThank you for being an excellent co. to do business with..
Mary A | Overall ExperienceThanks to all of you. We love Uhaul.
JESUS R | Overall ExperienceBy far the friendliest people we've met are the own Kelly and her significant other that run the U-Haul. They went above and beyond what they had to and help but our minds to ease with any questions.
Ashley C | First ImpressionsThe man was mad he was there on his day off to do inventory, told us he didn't have 2 give us an inside room on promo, didn't offer a room big enough for our stuff. No manager callback from Uhaul.
Adam S | First ImpressionsProvided the service we needed in a timely manner.
Frederick R | Overall ExperienceVery helpful and accommodating staff.
Cliff M | First ImpressionsGreat people
randall h | First ImpressionsVery kind and helpful in taking care of us. We made a very big move relocating our family. Thank you for all your kindness! 😊
kris h | First ImpressionsGreat
luis s | Overall ExperienceGreat people
SCott H | Overall ExperienceGreat friendly people, very convenient
Gene S | Overall ExperienceSo far excellent service. Thank you!!!!!
Pamela o | First ImpressionsGood experience
WILLIAM J | Overall ExperienceWas fine
jay/pamela / | First ImpressionsGreat communications
herb h | Overall ExperienceFriendly staff
gary l | Overall ExperiencePleasant and efficient CSR.
Edna M | ReservationRecomiendo q usen uhaul,mi experiencia fue exelente. Kelly la gerente del uhaul de haines city puso de su empeño para q todo saliera muy bien. Y los precios son bien bajos. Gracias kelly!
keila g | Overall ExperienceA reservation made months beforehand was not easily accessed. Caused unnecessary anxiety and frustration for both me and employee trying to assist me. Not sure if it was a fault of system or employee.
Randy W | ReservationWell a facility can appear top of the line it is the people that work there that make the difference to the customer. U-Haul Haines city Florida in their staff are the best of the best.
mike s | Overall ExperienceGood service
MADELINE r | Overall ExperienceAfter paying early, I received an e-mail stating I was overdue and a late fee applied. I went and showed receipt. 2 days later their lock was on unit and I could not get in. Found another place!
janie h | Overall ExperienceI have been billed for a month that hasnt even happened. Person at 800 number said one thing and when I went it was another. I am not paying what I’ve been billed. Very sad, customer service sucks
Christine l | Overall ExperienceExperience was made painless by personnel. Thank you
Donna J | ReservationFriendly and helpful. Nice facility.
Gregory W | Overall ExperienceThey are always friendly and take care of their customers
RAYANNE R | Overall ExperienceVery friendly and convenient
DONNA M | Overall ExperienceEveryone at the office was very helpful and professional. They went above an beyond with their exceptional service. A BIG kudos to them. It was a pleasure making busy with U-Haul.
Italia G | ReservationThe employee's at this location are awesome,
PEGGY S | Overall ExperienceThese comments are for uhaul in general, not Haines City. I do not like the fact you do not have partial month options. I needed space for 5 weeks, but still ended up paying for two months.
Michael Y | Overall ExperienceVery polite and helpful. Storage units were very clean
CHRIS L | ReservationKelly and Frank were great to work with. Very pleasant and efficient. They made the experience quick and easy and hassle free. Would definitely recommend or use their services again in the future.
Heidi K | Overall ExperienceI had a U-Box delivered there from out of state, and a local delivery company brought it to our house and managed the unloading and returned the box to Haines City. The process worked great for me.
ROBIN R | Overall ExperienceThe staff were VERY helpful in every way when I had to pick up my Inbox that had traveled 2000 miles across the country. The Inbox method for moving worked with the great help I received on both ends
Loretta W | Overall ExperienceVery helpful staff
Lisa A | Overall ExperienceThanks to Kelly and Dean for their help!
Alexandra G | Overall ExperienceThe delivery women was great and she was really fast
ANGELA M | Overall ExperienceYou should make it so you can have two access cards to open gates per customer. We weren’t always together so the other one could not access gate
jody c | Overall ExperienceGreat location and great staff.
Ellen J | Overall ExperienceGreat
Kevin B | Overall Experienceeveryone was so help full. overall great experience
maria d | Overall ExperienceThe staf were very accomodating, which allowed us to expedite our move. My kudos to the staff, I will recommend U-Haul, and specifically this office to friends and family.
Jack h | Overall ExperienceNot a single issue
John a | Overall Experiencepricy but very secure and clean
Charles H | Overall ExperienceAll good
george g | Overall Experiencei was very impressed with staff and facility .
kevin m | Overall Experience