Customer Reviews for U-Haul Moving & Storage of Haines City

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Haines City

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Alvin S. on

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Customer did not leave a comment.

robert H. on

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Good friendly staff, very helpful .

Vincent G. on

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Mark B. on

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These folks are fantastic! They went the extra mile to make sure that everything was perfect. The first trailer had an unbalanced wheel but they took care of me and got me a better one. Well done! Also, I had originally scheduled;Ed a pick up at the Havendale Chevron location but the person there said the owner wouldn’t be until 30 minutes past my pick up time. I was able to reschedule. at Haines City Uhaul on short notice and they were awesome! Stay away from Havendale! They say they are open at 7 but not really.

Melinda M. on

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we We’re 25 minutes late called to tell them that was ok. The gas was over full and they charged an extra dats rental. I believe I should be refunded that charge as it’s ridiculous for pull in time

Gary M. on

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Perfect as always

Jamie D. on

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Whole experience was excellent!! The only thing I would change is to automate the hand held machine you use to check the vehicle in.. more effective that way. Jamie Duncanson

Noel R. on

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Luz E F. on

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Good staff, friendly, overall good service, I recommend them

James P. on

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Caitland was absolutely fantastic. Very friendly and helpful. I will definitely come back when I need a Uhaul.

Robby M. on

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Scheduled a trailer and when I went to pick up, none were available. Had to drive to several other locations to get one. Won't use you again. Cost me several hoirs of my time.

Lee M. on

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The staff were very friendly and supportive.

Michael R. on

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The owner was rude and would not honor flexable return discount had to go on line and make reservation myself. Online person was helpful and friendly and knowledgable.

Jennings H. on

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The truck was too short and way to steep. it was difficult at best with heavy items.

Doris K. on

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The staff at the Haines City location were superb!

Jonas A. on

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Tried to resolve our issue to the best of her ability. Great service.

James C. on

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Nothing really. The employees were friendly and helpful which is a very good thing.

John M. on

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Caitlin was very friendly and helpful.

heidi R. on

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Lathoia F. on

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Anne S. on

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Thank You to: Freddie, and Sue in New Jersey..You are Awesome! Kelly, Frank, and Caitlin at the the Haines City location... You guys Rock! Everyone was Amazing, helpful, and understanding. The videos on youtube for packing were a huge help. We had very little damage, and it was a huge success! Thank you!

DAVE C. on

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Kelly was very helpful and always had a smile on her face.

Keyla F. on

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I have had several really bad experiences w uhaul but this location was not one of them. The manager was very nice, the equipment great n their were no problems. Uhaul owed me a free rental due to the last experience but that will be resolved legally. Nothing to do w this location!

Janine F. on

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We could not have U-haul deliver our U-Boxes to our residence, we had to have them trailered to our residence. I did not expect this but it did work out OK since we needed moving help for unloading our U-boxes.

Charles B. on

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Facilities and staff were top notch. Will recommend to everyone in the area.

Harold V. on

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the agent at the desk was very friendly.

Iris R. on

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Great customer service

Juan M. on

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Janine F. on

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John G. on

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Stop nickle and diming people, this lady charged me over 400 dollors for an old gmc box truck and a trailer. Then they charged me 1/4 tank when i brought back the truck the needle was slightly above Full. I couldve went and hired a flatbed for the same price. Then the lady says that i went over my mileage, beware this lady is a scam artist and i will never ever go to uhaul ever again.

Charles S. on

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The Manager and the rest of the team were awesome!!!

Sheila H. on

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Need to place a claim one table was broke but very happy with kelly and the staff very nice and helpful

Clinton M. on

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Frank was quite friendly and supportive. Went to no limit in assisting us.

Jeff S. on

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Tim D. on

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Smooth, quick process. Lady was very pleasant.

Frank A. on

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Dawn D. on

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Kaitlyn that helped us was awesome! Went above and beyond to make sure we got what we needed.

Rodney H. on

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Michael G. on

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Very helpful.

Michael G. on

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Customer did not leave a comment.

Richard J. on

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Great service! Had two pods, they were ready to go, no waaiting to get hooked up and safety checked. Couldn't of been happier with the service!.

Stephen M. on

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Great people in the office - friendly and helpful ...

Jeffrey M. on

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The Manager Ower was great!

john F. on

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Get the workers/owner to do wat the customer want when their spending their money on your equipment &Don’t double charge &holding up a person account...in doing wat they want to do...instead of wat the customer advise them too do!!!! ??

Italia G. on

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Kelly and Frank were extremely helpful and very professional. I would be delighted to recommend this location to everyone. They are the kindness and super polite staff I’ve ever come across. They work together as an awesome team. Many thanks to both the them.

Elaine P. on

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Stewart C. on

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denise W. on

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Ronald H. on

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Water leaked into the box and left orange mold on the front boards and some of my things. A computer server has orange mold and the outside steel had the beginnings of rust on it. It was in perfect shape when it went into the box. Of course, we did not have your insurance on our stuff inside because we never imagined that water would leak inside. And now we are stuck with having it fixed. That being said, the place where we picked up the box was immaculate. The people were professional, very friendly and helpful - the best and most professional service/facility probably in the country. I know that sounds like a lot - so check it out for yourself. We moved, it took 4 trips/trucks and no other facility came close to matching this one for a modern "5-star business".

Wayne O. on

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Absolutely horrible service from your attendant Frank Almeda. He has no concept of courtesy or customer service. In all my visits to U haul I have never been treated so badly. Fire Mr Almeda

Ronald H. on

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Kelly, and crew provided excellent service getting our UBox out of storage and ready for our self delivery. I also rented a pickup truck to deliver the UBox to our new home. The truck was clean and in good condition. Even the windshield was clean. Thank You Kelly and crew.

Lori M. on

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Everything went smoothly

lloyd N. on

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Customer did not leave a comment.

Loretta F. on

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The staff were so friendly and walked me through everything. The staff made all the difference.....both at pick up and drop off. It is also nice that there is a gas station virtually across the street to make gassing up very convenient.

Miguel V. on

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Kelly was awesome our experience was better than great thank you Kelly for making it so easy for us

Miguel V. on

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Prices the deposit I think is too much

Darlyne J. on

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Customer did not leave a comment.

Michael R. on

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Helpful and courteous personnel. Quite professional and thorough. Equipment performed very well, no issues at all.

Michael R. on

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Very helpful personnel. No equipment issues at all, everything worked fine.

judy J. on

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Customer did not leave a comment.

WILLIAM C. on

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Just a simple business transaction, rented a truck to move some furniture. Not really sure how to improve on that, certainly not a fun or exciting task.

rosa P. on

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When I did my reservation I specifically asked the lady what is the latest I can turn it in she said 430 because they have to do the check in before 5 cause they close at 5. So when I went to pick up the trailer the lady said no I'm sorry the got another reservation booked for 4pm & that's just totally messed up

Reinaldo J F. on

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JoAnn M. on

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deanne M. on

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Great service. Fast and good prices. Fast check in and check out.

James C. on

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Workrs has very bad attitudes

Henry P. on

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Donalie G. on

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Elida R. on

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Friendly staff. The office was clean and Kelly knew her stuff!! Great personality. Would recommend to friends/family. Thank you

Cindy R. on

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Kelly and her husband were nothing short of awesome!! They were super friendly and made sure they relayed all of the information to us. We will be back when we need a uhaul again!!

William S. on

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Tim S. on

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Manuel V. on

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The young girl who checked us out was excellent, thorough, and had a very pleasant demeanor.

CAVEEN M. on

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Location that was provided for drop off had a locked gate when we got there which was before 6:30pm. Called customer service which took 35 mins before speaking to an agent who advised she would document the file that we had to drop off at another location and not be charged extra. Well she did not and we were charged additionally even though we informed that the location provided was locked and we could not get in. It was a nightmare!!!!!

Gina W. on

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Customer did not leave a comment.

Robert C. on

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One of our TV stands made of particle board broke so we will have to buy a new one. :-(

james O. on

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Nothing. Service was excellent. Frank is valuable to U-haul.

DARVEL H. on

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Had the unit for 2+ years with no problems at all.

Maria P. on

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Excellent customer service. Tks

donna S. on

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Great service from first phone call to delivery. Recommend highly.

Kimberly C. on

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Thank You Kelly for making our first experience of using a Storage place in Florida a Great one. Also a Thanks to all the others in the office that helped out in our time that we had our stuff stored

Harry S. on

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Customer did not leave a comment.

James D. on

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Ruben R. on

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mike M. on

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James R. on

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family tire location/Haines City Fl. waited in waiting room for 20min before help was givin, just to find out he had no money for my deposit, SHOULD NOT BE A U-HAUL VENDOR i called 800 number to get a new drop-off location, in same town, they where very nice an helpful...

Jim W. on

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Great service I couldn't expect anything better.

Roberto C. on

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The Employee "Frank" at the Haines City, FL location was very knowledgeable, courteous and super attentive.He had other customers he was helping when we walked in but he let us know that he would be right with us and also assisted with a van rental.

Kevin V. on

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What I do not approve of is the change to all digital and the need to own a smart ph to rent your equipment? After all those years of a License and credit card and cash!!! Why must someone have a smart ph?

willy M. on

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check the front wheels its kinda wriggling rather than that everything is fine

AMANDA M. on

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No comment... Poor attitudes and horrible customer service skills

Rick A. on

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I’m not sure why you encourage “Express Checkin”. In doesn’t speed anything up at checkin. It was a total waste of my time

Albe C. on

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Customer did not leave a comment.

John M. on

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Nothing is perfect and excellent job

FREDY R. on

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Lillian R. on

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Very nice staff working there, friendly, polite and ready to assist.

ronald R. on

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Frank and the staff were very professional

BARRY H. on

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One of the contact persons could be less brusque.

Desmond B. on

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no comments

George T. on

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Everyone that worked there was PLEASANT and helpful especially Caitlan in the Office.

Eduardo S. on

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I want to thank Kelly and Frank for running the extra mile for me and give me the service I was expecting

William R. on

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cesar R. on

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Carol R. on

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SONJA E. on

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My UHAUL choice because the service by all staff members especially Kelly and Frank was exceptional. In a day where computers and robots are replacing the human touch the experience was refreshing.

Antonio S. on

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Everything was perfect and everyone was very helpful and nice

Ricardo V. on

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Staffing was very friendly and work fast so I could pick up and deliver the van quickly would definitely go back here

John R. on

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Customer did not leave a comment.

Ed S. on

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the people went out of there way for help and my wife was very happy with the care they showed her.

Sean Z. on

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Nice and friendly staff

Nelson M. on

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At this location there isn't anything I can see that needs improvement the staff is friendly professional and the equipment is very clean and I great condition it's my go to when I need a rental

Nick G. on

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I don't often reply to these surveys, but I felt compelled to do this one. The process of renting this vehicle could not have been easier, the staff could not have been nicer, the vehicle could not have been in better shape. This is my go-to place for rentals. Thank you for making it so easy - the team there was terrific!

Margarita R. on

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The representative was very friendly and helpful

Dustin W. on

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It was a sexy trailer

Bruce P. on

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Please stay the same, good people clean facilities.

David B. on

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Very nice and helpful.

randall h. on

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The staff was very polite and professional every time I was there

Jose S. on

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The staff is over friendly they know what they doing they treat you like you're the only one there no matter how crowded they are I thank them or they courteous and place sincerely Jose

Rhonda B. on

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Everything went smoothly, my belongings arrived safely and on time. I would recommend using this service.

Luis F. on

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Much better than the competitors

Mary Ann G. on

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Thank you for being an excellent co. to do business with..

JESUS R. on

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Thanks to all of you. We love Uhaul.

Ashley C. on

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By far the friendliest people we've met are the own Kelly and her significant other that run the U-Haul. They went above and beyond what they had to and help but our minds to ease with any questions.

Adam S. on

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The man was mad he was there on his day off to do inventory, told us he didn't have 2 give us an inside room on promo, didn't offer a room big enough for our stuff. No manager callback from Uhaul.

Frederick R. on

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Provided the service we needed in a timely manner.

Cliff M. on

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Very helpful and accommodating staff.

randall h. on

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Great people

kris h. on

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Very kind and helpful in taking care of us. We made a very big move relocating our family. Thank you for all your kindness! 😊

luis s. on

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Great

SCott H. on

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Great people

Gene S. on

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Great friendly people, very convenient

Pamela or david j. on

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So far excellent service. Thank you!!!!!

WILLIAM J. on

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Good experience

jay/pamela /. on

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Was fine

herb h. on

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Great communications

gary l. on

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Friendly staff

Edna M. on

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Pleasant and efficient CSR.

keila g. on

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Recomiendo q usen uhaul,mi experiencia fue exelente. Kelly la gerente del uhaul de haines city puso de su empeño para q todo saliera muy bien. Y los precios son bien bajos. Gracias kelly!

Randy W. on

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A reservation made months beforehand was not easily accessed. Caused unnecessary anxiety and frustration for both me and employee trying to assist me. Not sure if it was a fault of system or employee.

mike s. on

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Well a facility can appear top of the line it is the people that work there that make the difference to the customer. U-Haul Haines city Florida in their staff are the best of the best.

MADELINE r. on

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Good service

janie h. on

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After paying early, I received an e-mail stating I was overdue and a late fee applied. I went and showed receipt. 2 days later their lock was on unit and I could not get in. Found another place!

Christine l. on

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I have been billed for a month that hasnt even happened. Person at 800 number said one thing and when I went it was another. I am not paying what I’ve been billed. Very sad, customer service sucks

Donna J S. on

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Experience was made painless by personnel. Thank you

Gregory W. on

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Friendly and helpful. Nice facility.

RAYANNE R. on

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They are always friendly and take care of their customers

DONNA M. on

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Very friendly and convenient

Italia G. on

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Everyone at the office was very helpful and professional. They went above an beyond with their exceptional service. A BIG kudos to them. It was a pleasure making busy with U-Haul.

PEGGY S. on

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The employee's at this location are awesome,

Michael Y. on

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These comments are for uhaul in general, not Haines City. I do not like the fact you do not have partial month options. I needed space for 5 weeks, but still ended up paying for two months.

CHRIS L. on

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Very polite and helpful. Storage units were very clean

heidi k. on

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Kelly and Frank were great to work with. Very pleasant and efficient. They made the experience quick and easy and hassle free. Would definitely recommend or use their services again in the future.

ROBIN R. on

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I had a U-Box delivered there from out of state, and a local delivery company brought it to our house and managed the unloading and returned the box to Haines City. The process worked great for me.

Loretta W. on

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The staff were VERY helpful in every way when I had to pick up my Inbox that had traveled 2000 miles across the country. The Inbox method for moving worked with the great help I received on both ends

Lisa A. on

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Very helpful staff

Alexandra G. on

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Thanks to Kelly and Dean for their help!

ANGELA M. on

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The delivery women was great and she was really fast

jody c. on

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You should make it so you can have two access cards to open gates per customer. We weren’t always together so the other one could not access gate

Ellen J. on

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Great location and great staff.

Kevin B. on

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Great

maria d. on

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everyone was so help full. overall great experience

Jack h. on

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The staf were very accomodating, which allowed us to expedite our move. My kudos to the staff, I will recommend U-Haul, and specifically this office to friends and family.

John and Rosemary F. on

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Not a single issue

Charles H. on

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pricy but very secure and clean

george g. on

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All good

kevin m. on

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i was very impressed with staff and facility .