Customer Reviews for U-Haul Moving & Storage of Haines City

Rating:

5.0

The customer service was exceptional. The truck was clean and ready when we got there. Highly recommend

Rating:

4.0

Just check lighting while still connected to tow vehicle to make sure lights are operable for next renter.

Rating:

5.0

Great experience.

Rating:

4.0

I drove to three different locations before ending up at the right one ! not the address that I put in only acct. otherwise the final location was good

Rating:

5.0

Very clean and I never worried about my stuff. The employees are awesome!

Rating:

4.0

We rented a climate controlled unit and it was easy to access, clean and had long bed platform trucks to use. I would recommend.

Rating:

4.0

Our cargo van smelled very strongly of cigarettes & weed. It was horrible!

Rating:

5.0

Great job overall. We had a little problem but the staff corrected it promptly and efficiently at the Haines City location

Rating:

5.0

I had a great experience here, very kind , knowledgeable and professional. Highly recommended to my friends and family, just a great place.

Rating:

5.0

Excellent facility: clean, wide aisles, free dollies to use, easy access to the facility and from vehicle to storage room, friendly, helpful staff. Good job! Thank you.

Rating:

1.0

They told me drop off was different location they new the exact address I was going and didn't put correct mileage so now I am stuck paying for 200 for a move

Rating:

5.0

Kelly is the best!

Rating:

5.0

This is the second time I have used your 3307 US Hwy 17-92 and have always been given the best service. I wish more companies had an employee like Kelly, she is great.

Rating:

5.0

Customer service was great! Everyone was super friendly and willing to help with any question I had. Would recommend and will return if the need arises.

Rating:

5.0

Best customer service I've had in years!! So impressed with every aspect of doing business with this location. I have rented 3 times from u-haul in the last 15 months & was ready to use a different company but now I found a location I love. Please don't change anything. I need to rent 2 more times soon & will only use this location.

Rating:

5.0

Excellent facility!! Clean, easy access. Moving is always a pain, but the staff and facilities here made it a much easier experience. Still a lot of work, but much easier. Wide hallways, dollies available for use, secure. Kelly and Frank are first rate. Very helpful, friendly. Would rate it "outstanding" if it were an option. This is a good place.

Rating:

5.0

Very friendly service

Rating:

5.0

Which everyone can be like Frank he was so helpful thanks Frank

Rating:

5.0

Made the move a lot simpler

Rating:

5.0

I was very satisfied with the service I got from John

Rating:

4.0

Overall everything Ok, However the man at the desk who processed this was VERY rude, tried being overbearing in the picking up & dropping off & we expressed that it was not appreciated!!!

Rating:

5.0

Very impressed on how easy it was to rent a trailer and then when returning, a 1-2-3 done. Renting a storage unit was very easy and Frank was an excellent staff and patient who answered a lot of questions on the phone and helped us get into a unit as fast as possible. Thank you

Rating:

5.0

Awesome people

Rating:

5.0

Kelly and Frank were terrific. Frank went so far as to bring the truck to this location so we wouldn't have to travel to pick it up. They are an asset to your organization. The customer service they both showed was Friendly and Helpful. Something you don't always get now a days.

Rating:

1.0

The older gentleman I believe his name is Frank, in the end was the reason I didn’t leave. The employee which I wont name. Didn’t seem like he really knew what he was doing. I was interested in the 24 hour access that’s advertised and I was told they don’t do that there unless it’s a unique situation. Near the end of my visit Frank told the guy “you’re going to fast” bc he forgot to have me sign the contract. The response of the employee was “well I have things to do.” I admit I got there a little late in the day. However, the directions I received from google sent me to a Mexican restaurant at first which is why i didn’t arrive until 30 mins to close. In the end the employee seemed as if he’d be happier if I had just left but Frank is the reason I didn’t.

Rating:

5.0

Better directions on finding the identification number on the vehicle, I.e. this is your key and ID number for the vehicle, you'll find the ID # on the top of the vehicle by the lift gate.” Just because it took us a little bit to find the ID #. Otherwise wonderful service and people.

Rating:

5.0

Always willing to go above and beyond regular duties.

Rating:

5.0

It was an overall easy process with very good customer support.

Rating:

5.0

Great costumer service

Rating:

5.0

Lower the mileage rate and get more promo discounts. I paid more in mileage than the rent itself

Rating:

5.0

Excellent except she didnt clear us out when we took our things out. She took the card back from us but did not record that we were out of the unit . We do have a receipt from that day we took our stuff out though cause we rented a truck for our move out of the area for Jan 6th and have the receipt for it. We checked out of that unit the same day. Over all it was the cleanest and well kept place we have EVER used

Rating:

5.0

Frank is the BEST!!!

Rating:

5.0

Helpful and Friendly staff. Thanks for everything Frank.

Rating:

5.0

I had an amazing experience all due to Frank and John both worked as a team to get me all set-up with all my Uhaul needs. Frank was extremely polite and professional and John took care of all my paperwork !! Thank you both for making my experience extremely positively remarkable !!

Rating:

5.0

The employees were super friendly and helpful

Rating:

4.0

Only one matter,to make a reservation by phone its a nightmare 0ver 30 minutes waiting no body pick up the phone ,only early in the morning I was able to to reserve by phone . By that time not able to complete reservation by the internet.

Rating:

5.0

Willis Anderson is top notch. His customer service skills are above expectations and with a line of people waiting he managed to keep us entertained while meeting all our needs. Great employee. Knows the business and knows the customers. Great Job Willis.

Rating:

5.0

Absolutely great people and facility!

Rating:

5.0

Nothing. Everything great. Kelly was awesome. And young man that signed me in was too

Rating:

5.0

Great service!

Rating:

5.0

Everyone was helpful and polite.

Rating:

5.0

Easy transaction, great customer service!

Rating:

5.0

Kelly was awesome!!

Rating:

3.0

A little better and friendlier customer service needed. When your associate sounds upset at the customer after possibly a misunderstanding relating to contact info, even after I made them aware of their sounding upset towards me for no reason. Finally your associate calms down and the transaction was done in a more sensitive and kinder way. No need to sound aggressive on the phone especially when I the customer had no idea what was going on. Maybe listen and approach lighter next time.

Rating:

5.0

With my constantly changing requirements, the entire staff, especially Kelly, made the entire process smooth and stress free. They provided quick and efficient assistance on any request I had. I highly recommend this facility if you are ever in need of storage.

Rating:

5.0

The staff was excellent, accommodating my constantly changing requirements, offering assistance every step of the way, with my storage unit and the vehicle. The equipment was clean, but after 1200+ miles, it became obvious, the truck I had needed some serious maintenance from the engine to the steering and suspension.

Rating:

5.0

Above and beyond what I was expecting and truly exceptional customer service.

Rating:

5.0

Always receive excellent service at this location. Very helpful and will do what's needed to make a rental as easy as possible. Highly recommended this dealership...!

Rating:

5.0

My ONLY teeny, tiny complaint is that the return site wouldn't pick up our location, so we weren't able to complete the return on there. Otherwise, everything was great! The gentleman that was there at pick up was slammed with a bunch of people at once, but he was still extremely friendly and efficient. I would definitely rent here again!

Rating:

4.0

Great customer service

Rating:

5.0

Excellent customer service and friendly staff

Rating:

3.0

I don't know why the rates keep going up if everything is the same to me!!!!

Rating:

1.0

This ubox i did not even order and was charged for and it was corrected, but this should not even happen in the first place.

Rating:

5.0

Ace was very helpful. He provided knowledge about the truck and helped us to pick the right size. He met us at the door when we returned and was very polite. I will be dealing with Ace in the future for sure.

Rating:

5.0

Excellent experience. We had complete confidence in Paul and his team. Helpful in every part our move of 7 U-Boxes from Florida to West Virginia. They really need a bigger facility!

Rating:

5.0

I have been a customer of this UHaul location for over a year. The staff is the best. Kelly, the manager, is great and the staff she employs is wonderful. They are always so friendly and I always feel like Norm from Cheers when I have to go into the office. The customer service is one of the best I have ever encountered. Each time I have had to rent a vehicle, it's been an easy process and the vehicle has been spotless. I have recommended this location to several of my friends for their moving needs. Thanks guys, for making my time at your location a no worry and hassle free experience. You're the best!!

Rating:

5.0

The attendant at pick up was extremely helpful and answered all my questions.

Rating:

5.0

everything was great employees were very courteous and knowledgeable

Rating:

5.0

The customer service is was very professional. The men in the counter is really good and super professional

Rating:

2.0

Staff was great and vehicle was excellent however self check in on cell phone for rental was a fucking joke and waste if time... Would never do it again.

Rating:

5.0

This staff are great, very knowledgeable and friendly. Great experience, no complaints at all!

Rating:

5.0

Katie and her entire staff have been professional, efficient, personable, and helpful. It has been a real pleasure to interact with them! If the price hadn't gotten so high, we would still be there.

Rating:

5.0

We were in a panic when we first got there regarding our movers. They were sympathetic to our situation. They made us feel so much more relaxed. They all had a good sense of humor and did a great job in helping every step of the way. Thank you so much everyone!!

Rating:

5.0

Frank was so helpful in our time of need. In a time where kindness is hard to find. Thank you so much. This location is the best.

Rating:

5.0

The guy who help was very helpful and informative i was happy ..

Rating:

5.0

Used the units for about 4 years. downsized to 1 and then finally moved the rest to our home. Kelly Papadem was the BEST.

Rating:

5.0

Everyone was great on time did everything promised Highly recommend

Rating:

5.0

The agents (and I mean both of them) were extremely friendly, accommodating and pure awesome. With challenging ways of operating, they handle it perfectly.

Rating:

1.0

There were ROACHES in the box and now our stuff is INFESTED WITH ROACHES so we will NEVER use this service ever again. Created more PROBLEMS THAN SOLVED.

Rating:

5.0

Incredible every time with Frank and Kelly. Would use no one else..

Rating:

5.0

I have rented several trailers from this location and will not use any other location if I don't have to. By far the best experience each and every time. Staff is always friendly and and helpful. They are thorough and accurate and offer a quick and easy pick up and drop off.

Rating:

5.0

Owner was very helpful with planning a future move

Rating:

5.0

Thanks again

Rating:

5.0

No improvements needed, everything was PERFECT

Rating:

1.0

Sexual harassment by frank and filing police report

Rating:

5.0

The representative at the front desk was very friendly and explained everything thoroughly.

Rating:

5.0

Very friendly and nice people but truck was only with a 1/4 tank of gas, I had to stop on my way home to put gas on it. Thank you

Rating:

5.0

Was a customer for 10 years and never had a problem with the facility. Definitely will refer friends and others to your faculty.

Rating:

5.0

Everyone was so very helpful. They listened to our concerns. Will Definately use them again for all our moving and storage needs.

Rating:

5.0

Eveything went great. They could use a customer rest room though.

Rating:

1.0

Racist employee named frank

Rating:

5.0

Very friendly staff, and a clean well organized facility.

Rating:

5.0

Excellent job at this particular location! Keep up the good work!

Rating:

5.0

Great people , all good

Rating:

5.0

Great haul experience in Haines City!

Rating:

5.0

Nothing customer service was excellent

Rating:

5.0

Very friendly, knowledgeable and helpful lady helped me.....thank you!

Rating:

5.0

very friendly and helpful

Rating:

5.0

The staff was always extremely helpful and friendly. I would recommend this Haines City U-Haul Storage facility.

Rating:

5.0

The facility is always clean. The staff is courteous and helpful

Rating:

5.0

Staff very friendly, always helpful, would recommend this location to anyone looking for a great place to store their extra stuff!

Rating:

5.0

Clean Facility. Very friendly staff.

Rating:

1.0

Don't like how they lie and charge so much.

Rating:

5.0

From the moment I opened my storage unit in this location to the moment I closed it, everything was very pleasant, nice, and easy. Caitland is very helpful and so is everyone else. 100% recommended.

Rating:

2.0

we We’re 25 minutes late called to tell them that was ok. The gas was over full and they charged an extra dats rental. I believe I should be refunded that charge as it’s ridiculous for pull in time

Rating:

5.0

Good staff, friendly, overall good service, I recommend them

Rating:

5.0

The staff were very friendly and supportive.

Rating:

5.0

Facilities and staff were top notch. Will recommend to everyone in the area.

Rating:

5.0

Great customer service

Rating:

4.0

Smooth, quick process. Lady was very pleasant.

Rating:

5.0

Kaitlyn that helped us was awesome! Went above and beyond to make sure we got what we needed.

Rating:

1.0

Workrs has very bad attitudes

Rating:

5.0

Had the unit for 2+ years with no problems at all.

Rating:

5.0

Thank You Kelly for making our first experience of using a Storage place in Florida a Great one. Also a Thanks to all the others in the office that helped out in our time that we had our stuff stored

Rating:

4.0

N/a

Rating:

1.0

No comment... Poor attitudes and horrible customer service skills

Rating:

5.0

Very nice staff working there, friendly, polite and ready to assist.

Rating:

4.0

no comments

Rating:

5.0

My UHAUL choice because the service by all staff members especially Kelly and Frank was exceptional. In a day where computers and robots are replacing the human touch the experience was refreshing.

Rating:

5.0

Very nice and helpful.

Rating:

5.0

The staff was very polite and professional every time I was there

Rating:

5.0

The staff is over friendly they know what they doing they treat you like you're the only one there no matter how crowded they are I thank them or they courteous and place sincerely Jose

Rating:

5.0

Everything went smoothly, my belongings arrived safely and on time. I would recommend using this service.

Rating:

5.0

Much better than the competitors

Rating:

5.0

Thank you for being an excellent co. to do business with..

Rating:

5.0

Thanks to all of you. We love Uhaul.

Rating:

5.0

By far the friendliest people we've met are the own Kelly and her significant other that run the U-Haul. They went above and beyond what they had to and help but our minds to ease with any questions.

Rating:

1.0

The man was mad he was there on his day off to do inventory, told us he didn't have 2 give us an inside room on promo, didn't offer a room big enough for our stuff. No manager callback from Uhaul.

Rating:

4.0

Provided the service we needed in a timely manner.

Rating:

4.0

Very helpful and accommodating staff.

Rating:

5.0

Great people

Rating:

5.0

Very kind and helpful in taking care of us. We made a very big move relocating our family. Thank you for all your kindness! 😊

Rating:

5.0

Great

Rating:

5.0

Great people

Rating:

5.0

Great friendly people, very convenient

Rating:

5.0

So far excellent service. Thank you!!!!!

Rating:

5.0

Good experience

Rating:

4.0

Was fine

Rating:

4.0

Great communications

Rating:

5.0

Friendly staff

Rating:

4.0

Pleasant and efficient CSR.

Rating:

5.0

Recomiendo q usen uhaul,mi experiencia fue exelente. Kelly la gerente del uhaul de haines city puso de su empeño para q todo saliera muy bien. Y los precios son bien bajos. Gracias kelly!

Rating:

1.0

A reservation made months beforehand was not easily accessed. Caused unnecessary anxiety and frustration for both me and employee trying to assist me. Not sure if it was a fault of system or employee.

Rating:

5.0

Well a facility can appear top of the line it is the people that work there that make the difference to the customer. U-Haul Haines city Florida in their staff are the best of the best.

Rating:

5.0

Good service

Rating:

1.0

After paying early, I received an e-mail stating I was overdue and a late fee applied. I went and showed receipt. 2 days later their lock was on unit and I could not get in. Found another place!

Rating:

1.0

I have been billed for a month that hasnt even happened. Person at 800 number said one thing and when I went it was another. I am not paying what I’ve been billed. Very sad, customer service sucks

Rating:

4.0

Experience was made painless by personnel. Thank you

Rating:

4.0

Friendly and helpful. Nice facility.

Rating:

5.0

They are always friendly and take care of their customers

Rating:

5.0

Very friendly and convenient

Rating:

5.0

Everyone at the office was very helpful and professional. They went above an beyond with their exceptional service. A BIG kudos to them. It was a pleasure making busy with U-Haul.

Rating:

5.0

The employee's at this location are awesome,

Rating:

5.0

These comments are for uhaul in general, not Haines City. I do not like the fact you do not have partial month options. I needed space for 5 weeks, but still ended up paying for two months.

Rating:

5.0

Very polite and helpful. Storage units were very clean

Rating:

5.0

Kelly and Frank were great to work with. Very pleasant and efficient. They made the experience quick and easy and hassle free. Would definitely recommend or use their services again in the future.

Rating:

5.0

I had a U-Box delivered there from out of state, and a local delivery company brought it to our house and managed the unloading and returned the box to Haines City. The process worked great for me.

Rating:

5.0

The staff were VERY helpful in every way when I had to pick up my Inbox that had traveled 2000 miles across the country. The Inbox method for moving worked with the great help I received on both ends

Rating:

4.0

Very helpful staff

Rating:

5.0

Thanks to Kelly and Dean for their help!

Rating:

5.0

The delivery women was great and she was really fast

Rating:

4.0

You should make it so you can have two access cards to open gates per customer. We weren’t always together so the other one could not access gate

Rating:

5.0

Great location and great staff.

Rating:

5.0

Great

Rating:

5.0

everyone was so help full. overall great experience

Rating:

5.0

The staf were very accomodating, which allowed us to expedite our move. My kudos to the staff, I will recommend U-Haul, and specifically this office to friends and family.

Rating:

5.0

Not a single issue

Rating:

5.0

pricy but very secure and clean

Rating:

5.0

All good