Customer Reviews for U-Haul Moving & Storage of Haines City

1,462 reviews

3307 US Hwy 17-92 W   Haines City, FL 33844

(863) 588-0707

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(863) 588-0707

3307 US Hwy 17-92 W
Haines City, FL 33844

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

CLEASTON D. 
Rating:
5.0

Best storage facility ever! Safe, clean, easy access and reasonably priced. Kelly and her staff are outstanding. They were always helpful and made me feel like a valued customer

Michelle G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Isaias F. 
Rating:
4.0

Customer did not leave a comment.

ROGER A. 
Rating:
5.0

I can't think of anything. My whole experience was great and went very smoothly. From reservation of vehicle to my return. I would definitely recommend this place to anyone for moving help.

RALPH D. 
Rating:
5.0

Customer did not leave a comment.

MARCIA R. 
Rating:
3.0

Two things that really troubled me were not having one receipt for my total (I think everything should have been itemized on one receipt). Also, there were numerous problems with the numbers on the receipts I did get. There was a $36 charge that was not on a line item, but did make its way into the total amount due. Thankfully, my wife is good at math and figured out what was going on.

Samuel R. 
Rating:
5.0

Excellent service

Gloria M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Judith P. 
Rating:
3.0

The truck was in excellent shape and clean. The only thing was that when we were returned it we have to wait for almost half an hour because the lady was busy at the computer later on a guy came (I don't remember him greeting us) to check the truck and he spent a lot of time with a very detailed inspection

VICTORIANO N. 
Rating:
5.0

Customer did not leave a comment.

German R. 
Rating:
5.0

Customer did not leave a comment.

Theresa W. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER L. 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
5.0

Customer did not leave a comment.

JOSE P. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS J. 
Rating:
5.0

Lots fo 6 x 12 trailers at drop off location

THOMAS L H. 
Rating:
5.0

Very good staff and knowledge.

KEVIN R. 
Rating:
5.0

Best ever Customer Service

FELIX A. 
Rating:
5.0

The employe that works the front desk. I cant fully remember his name but he looks to be there all the time. He has help me so much and makes sure everyone is taken care of. I rented my truck and gotten my storage here. Love how everything is maintained and how the ethics here are very good. I usually do not write reviews it I had to for this guy he’s top knotch .Thanks again.

Gregory B.  |  Overall Experience 
Rating:
3.0

Cuando le cambien el lugar de recojido favor de asignar un lugar más aproximado a la dirección requerida ya que me cambiaron mi lugar de recojido y me asignaron una distante teniendo una más cercana ya que me aumento el millaje.

JAVIER I. 
Rating:
5.0

This man went out of his way to help me. After just losing my husband and having to sell our home and move - he truly made the process easier! THANK YOU!

SHERYL J. 
Rating:
4.0

Customer did not leave a comment.

EVELYN D. 
Rating:
3.0

wasn't happy the quote that I got online was not the same as what I was charged.

RICHARD W. 
Rating:
5.0

Excellent person

STEVEN V. 
Rating:
3.0

Customer did not leave a comment.

ROBERT P. 
Rating:
4.0

Customer did not leave a comment.

Jose T.  |  Overall Experience 
Rating:
5.0

Good service

JOHAN P. 
Rating:
4.0

Customer did not leave a comment.

JERRY M. 
Rating:
5.0

New clean excellent working cargo van, good customer service.

VICTOR G. 
Rating:
5.0

Customer did not leave a comment.

DIAVETTA J. 
Rating:
5.0

Everything is excellent. We will use this branch & rental van again.

VICTORIANO G. 
Rating:
5.0

Do Not Your Team Member Work Along !!!!

JOSE T. 
Rating:
5.0

Customer did not leave a comment.

RICHARD P. 
Rating:
5.0

Customer did not leave a comment.

SOLMARY C. 
Rating:
5.0

Customer did not leave a comment.

tanisha M. 
Rating:
5.0

Customer did not leave a comment.

VICKY H. 
Rating:
5.0

Excellent service, needed to extend rental period with no problems encountered. Friendly and helpful staff.

Bela B. 
Rating:
5.0

Staff is always pleasant and helpful

PAUL V. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE L. 
Rating:
4.0

Customer did not leave a comment.

PRINNSESCA B. 
Rating:
5.0

Customer did not leave a comment.

michael E. 
Rating:
5.0

Customer did not leave a comment.

Herbert H. 
Rating:
5.0

Customer did not leave a comment.

John E. 
Rating:
5.0

Really couldn't say anything to improve the experience that I had with U-haul. Customer service was extremely helpful and accommodating. I made a mistake with where my U-haul pick-up would be and when I noticed my mistake, I called and they fixed everything in a few minutes. Just very happy with the experience with them.

DENNIS C. 
Rating:
2.0

Unpleasant experience with staff. Argumentative and unaware how to properly hitch a trailer (I'm a truck driver I do this for a living).

Elton M. 
Rating:
5.0

Nothing. Staff was excellent! I dealt with three staff members and all were nice and professional. The manager lady was super nice. I'll be back if I need to rent again!

ANA H. 
Rating:
4.0

Customer did not leave a comment.

JOHANNA T. 
Rating:
5.0

It would be great if all the locations were as friendly and capable. They go way beyond to see that you are taken care of.

DANIEL P. 
Rating:
5.0

Kelly was awesome

richard e.  |  Overall Experience 
Rating:
2.0

Had to wait 45 min. for someone to come to the desk (only one person work and was "out back helping someone else". Then the trailer I was renting had a flat tire. Got a different trailer. When I returned the trailer, different guy say they had already aired the tire up once before. Guess checking why it was losing air was just to mechanical for them.

MARK A. 
Rating:
5.0

Customer did not leave a comment.

JOHN E. 
Rating:
5.0

Gairy was extremely friendly and professional. Made the process easy and smooth. Would recommend!

mustafa b.  |  First Impressions 
Rating:
4.0

The only issue I had was the agent saying he was “too full” & had no idea where to put my trailer. He had me pull into a muddy area around the back, where I was surprised to see approximately zero covered trailers. Not quite sure what he meant about too full…

Laura P. 
Rating:
5.0

Everything was great

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

sabrika T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrea S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ADAMDERK B. 
Rating:
5.0

Was disappointed that I didn’t get one free rent ,rent a truck in sc one way to Florida.

Michael L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUAN V. 
Rating:
5.0

Customer did not leave a comment.

Robert H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GARRY G. 
Rating:
5.0

Customer did not leave a comment.

Joe W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luis E. 
Rating:
4.0

Need more employees

MIGUEL V. 
Rating:
5.0

The local staff was greatly helpful. However, there seems to be a disconnect between online and phone reservations going to the local facility. None of my 3 reservations made it to the local office. Corporate needs to look into this.

Suzanne W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSHUA A. 
Rating:
3.0

The single person manning the site was way overworked, which was causing 30-45 minute delays for customers just waiting to be served. That said, he did a great job trying to prioritize customers based on how much time each transaction would take, based on their needs. The manager was on the phone stressing "one customer at a time" but the employee was multitasking the best he could given there were as many a four customers waiting, just in the time I was in the store. Seems like a management problem to me.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

Beverly s.  |  Overall Experience 
Rating:
5.0

Easy peasy

ROBERT B. 
Rating:
4.0

Customer did not leave a comment.

Terry T. 
Rating:
5.0

The delivery lady was exceptional.

Charlene Z. 
Rating:
5.0

Customer did not leave a comment.

KRISTINE S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SCOTT F. 
Rating:
5.0

Customer did not leave a comment.

Judy L. 
Rating:
5.0

Extremely Kind and Personal Service - Thank You !!

Kris C. 
Rating:
3.0

Customer did not leave a comment.

Richard F. 
Rating:
5.0

Customer did not leave a comment.

Christian C. 
Rating:
3.0

All

CARL M.  |  First Impressions 
Rating:
5.0

Great customer service and friendly workers.

Matthew V. 
Rating:
5.0

Could not ask for better service.

SHANE K. 
Rating:
2.0

Customer did not leave a comment.

CJ H. 
Rating:
5.0

Very well organized and will be renting equipment from here again. Highly satisfied!

ZACHARY A. 
Rating:
5.0

Everything was excellent

SHANNON P. 
Rating:
5.0

Customer did not leave a comment.

Roberta W. 
Rating:
4.0

Employees were super. Knew I was going a long way, and made sure the equipment was top notch.

PETER D. 
Rating:
5.0

Customer did not leave a comment.

Bianca V. 
Rating:
5.0

Customer did not leave a comment.

Harry C. 
Rating:
5.0

Customer did not leave a comment.

DAVID HERSCHEL A. 
Rating:
5.0

Vehicle underpowered Wreaked of smoke cover up smell Replace the square tires with round ones! Very rough ride not soft ride like advertised on the vehicle

GARY K. 
Rating:
5.0

Fast in and out. Good location. Owners know their stuff.

BRUCE T. 
Rating:
5.0

Customer did not leave a comment.

JAMES O. 
Rating:
5.0

Customer did not leave a comment.

CHARLIE W. 
Rating:
5.0

Great staff, they help me selecting the equipment I needed.

MARCOS D. 
Rating:
3.0

I dropped the uhaul at the beginning he didn't want to received it. he sent me to another location and it was closed that's miles charging to me. i draw back to his location. finally he received it but charged for fuel and "others charges"...need to improve customer service and professionalism. the whole experience with the rent oF this truck uhaul was a nightmare. starting from the original pickup that changed my location.

KENY C. 
Rating:
5.0

The man Frank that I rented this trailer from was excellent and very caring to the public. You guys need more like him.

GREGORY E. 
Rating:
2.0

I rented this trailer. As soon as we arrived to pickup the clerk started telling us he needed it back for another renter or we had to go somewhere else. The store was supposed to be open until 8pm clerk said we had to have it back by 7:30pm. So we had this trailer for a couple hours and paid full price. Think I will rent from home Depot next time.

GREGORY L. 
Rating:
5.0

They lady and gentlemen who work there were very nice people throughly explaining all the details before leaving .

JULIA J. 
Rating:
5.0

Customer did not leave a comment.

Debra C. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Can’t tell you how much I truly appreciate this place. You always seem to find a way to make my experience extra special. Thank you for everything you guys do!!!

SAMUEL F.  |  First Impressions 
Rating:
5.0

The address needs to be changed to 33047 W 92 for GPS purposes (I had to call UHaul to get the correct address), but that is not their fault. Smooth return.

Holly M. 
Rating:
3.0

Long time to ck in. more $ than expected. Then must buy insurance and there lock when I had 2 good locks.

Bob Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JASILYS S. 
Rating:
5.0

Customer did not leave a comment.

oscar C. 
Rating:
5.0

The process was quick and friendly. We will definitely use this location for rentals again.

RUSSELL H. 
Rating:
5.0

Prompt, courteous and professional servic when moving in. Far beyond my expectations I am impressed with the staff at the UHaul site

Michelle G.  |  First Impressions 
Rating:
5.0

Very helpful

david A. 
Rating:
5.0

From the minute I walked in the store Kelly made sure I was well taken care of. You never know what a person is going through and she put a smile on my face until the minute I left the store. Its because of her I had a great experience. Thank you so much kelly

Jaslynn s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

YANEY G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL A. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
Rating:
5.0

Lady was ausome

richard e.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William W W. 
Rating:
5.0

Kelly is amazing! Thank you for a flawless rental experience. Highly recommend!

CINDY S. 
Rating:
5.0

Customer did not leave a comment.

LUIS S. 
Rating:
5.0

Always had a great relationship with all the people that work there.

VIOLET M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda G.  |  First Impressions 
Rating:
5.0

Ya boi Philly (John) was very helpful and deserves a raise....

SHANTU L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James / Lise lotte B.  |  First Impressions 
Rating:
5.0

Always willing to go above and beyond regular duties.

DEBORAH P.  |  First Impressions 
Rating:
5.0

Helpful and Friendly staff. Thanks for everything Frank.

PETER R.  |  First Impressions 
Rating:
3.0

I don't know why the rates keep going up if everything is the same to me!!!!

Aljandro T.  |  First Impressions 
No reviews have been submitted for this location.

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