Customer Reviews for U-Haul Moving & Storage of Haltom City E

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Haltom City E

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Zack G. on

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John Scott M. on

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Robert H. on

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Very good

Allen F. on

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Stop street traffic from cutting thru

Kenneth M. on

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William H. on

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the parking lot is on a slope at this location when they check you out its sloped to front of truck .when you check in they want you to pull against slope which throws the gas gauge off by 5 gallons ...poor overall experience at this location.. i needed to unload my own personal tools and pads i used and did not pull directly into check in line they tried to jump in my truck and move it before i finished unloading ...then when i was ready to check in they ignored me for 15 mins...i had to check truck in my self using the provided u haul link ... when i rented the truck the "new" staff hit the check in tent ...i get it that they are busy i do but treating the customer in this manner not pleased

Pamela A. on

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Gregory G. on

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Sarah O. on

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Alwyn L. on

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Get your facts straight. I reserved a truck for one day. Your system then charged me for two days. In fact, you still owe me money. You harassed me about not returning your truck when in fact I did return it 3 hours after I picked it up. You then charged me for not returning it. Your company is terrible. This location is even worse. You have a lot of work to do in your new policies and procedures.

Billie M. on

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David S. on

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steve M. on

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Crystal W. on

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I rented a tow dolly that was connected at the U-Haul location but they neglected to inform me that the type o tow dolly should not be “backed up” with. It took my about 30 minutes to back out of my driveway. The wheels on my car were turned so I stopped by the office again and was then told about not backing up the trailer. I wish that information had been shared initially.

Eric S. on

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Charles S. on

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Kevan S. on

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Make sure the AC is working, especially in Texas.

Herbert K. on

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Not a thing

Stevon J. on

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Steven H. on

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Roman B. on

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Dorothy W. on

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Leslee H. on

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After returning the truck we where charged for fuel even though I was told we didn’t need to return it more then 1/4 of a tank. Was charged for it. After calling and showing that I was not to be charged, I was refunded. Then weeks later my card was charged 157.50. They said we will be refunded but hasn’t showed yet. I am very frustrated. Also there should be NO reason for y’all to still have my card info on file. We have used U-Haul many time and this experience has been the worse. The truck was awful to drive, and being charged twice for something that I should not have been charged for is rediculous.

David C. on

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Fast checkin and checkout. Great equipment and great prices. See you next time.

Eileen V. on

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Great experience - they had the trailer I needed even with little notice, handled hooking it up and unhooking, and made it easy to understand the cost.

Eva W. on

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No manager on site. Store busy. They don't find my orginal truck. And i was there and hour. Want return or recommend. They use bad language with the customers

Charlotte L. on

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Online check in is easy

Chandra S. on

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Very expensive compared to other rental company

Tia Y. on

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It took me an hour and a half to get the reservation I had done over the phone. The person on the phone booked the truck for the wrong location. Once at the location, I had to get three different trucks because of mistakes by employees. Then they charged me twice.

Timothy D. on

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Jennifer G. on

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Went great. Zero wait time and the customer service guy was very friendly and did all the work of unhooking and moving the trailer.

Brittany H. on

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Jennifer was the best UHAUL employee we have ever dealt with. We will definitely use this place again!

lUC H. on

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Very good service level and customer experience!! Thumbs up to the team there!!

John G. on

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Chris S. on

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Denis C. on

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Website is confusing.

KNOX M. on

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Jennifer Bramhall was my CSR and she lit up the room with her enthusiasm and personality. She helped me get into my storage as a first time customer and explained everything very clearly. I will definitely be back to work with her again!

Douglas A. on

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juanna D. on

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When I purchased a storage the first one they took me to was full of roaches and I was stuck with an outside storage or forced to drive to another location

KAREN S. on

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Very highly recommended to family and friends.

Mario A. on

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The gates were broken for periods of time. The area for parking was never cleaned.

charles f. on

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Great facility!

Jim B. on

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The entire staff has been more than excellent regarding supporting me and my family in temporary storage. They have been most courteous and most helpful to any and all of my problems thank you

Albert R. on

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The staff is really friendly and helpful

Chester M. on

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The manager Jenifer was VERY helpful and VERY VERY nice!!!!!

STEPHEN H. on

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Every employee was very friendly and helpful. They were eager to help me with anything I needed. I didn't have to wait long to be taken care of. My every question was answered. They were very professi

charles f. on

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Everyone was very helpful. They took the time to help pick out my unit and make sure I was settled.

Faith J. on

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Temp control was still a little to warm. Tape on boxes hard rolled themselves up. Would appreciate a refund on some of the days I paid for and did not use. You were notified 3 weeks ahead it would be.

Dianna F H. on

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The place was clean and all the employees were exceptional a nice

alfonso p. on

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I like it.

Wendy C. on

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David B. Was Very helpful.

Leah U. on

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Jennifer and her entire team are phenomenal. She leads a group who treats their customers with compassion and courtesy, and they keep the facility amazingly clean. I never worry about my belongings!

Ray T. on

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Staff was helpful but not so friendly. I don’t expect a lottery attitude but a little more enthusiasm goes a long way

Paul E. on

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Increasing the rent is just poor business....

Bill A. on

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Very very good

Charles A. on

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Place was great, fare rates and very clean Storages

Cheryl B. on

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They were friendly and helpful

Yobany R. on

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Jennifer the manager was always very helpfull and kind every time I had a question. Every time I walked in the store she was either teaching a new employee or helping someone with teir questions.

Timothy L. on

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Very satisfied with everything

Christine W. on

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None

Jennifer H. on

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Excellent service and excellent service from contractors that you partner with.

Cheryl B. on

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They were very nice and helpful

Jorge R. on

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Great experience

DEHNA S. on

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My home has resided at this U-Haul facility for 15 years. Due to the recent purchase of a new storage facility (my new house), I had to leave this secure, clean facility with kind, helpful people.

Nicole N. on

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The staff was helpful and had me on my way quickly.

Manuel R. on

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Friendly staff. Check in & return of vehicle was seamless.

matthew h. on

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I don't appreciate the fact that y'all charge me after I already moved out and y'all still haven't reimburse me $137.90

George H. on

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excellent to work with, friendly, efficient, very good experience,

Nancy V. on

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Had a storage building with them for several years with no issues.

Gary P. on

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I was treated very well. I appreciate the great customer service.

kato h. on

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Thank you so much for your outstanding service and for making sure my stuff is secured.

PATRICIA G. on

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The building was always clean and I never saw any bugs.

Oscar S. on

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The entire process, from renting to return was flawless and professional

Gerald H. on

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Staff was very nice and friendly. All of my needs and concerns were handled in a timely manner

beth g. on

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The only reason you didn't earn 5 stars is because I am still being billed even though I have already moved out. I called but store manager hasn't notified me that the issue is corrected.

Wanda N. on

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James B. on

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Would recommend.

EMILITA M. on

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Although they were very busy, everyone did a great job accommodating my needs as I moved out of my unit.

Christopher C. on

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Pro rate the rental fees when vacating the storage unit. We're charged monthly, but if we leave in the first part of the billing month then we should not have to pay for the full month. Just saying.

Marcus B. on

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Thank you for excellent service! I will seek y'all for my future needs in moving/storage.

elizabeth w. on

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Access card was difficult to use, had to swipe several times to open gates.

Angela W. on

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The staff at the 2 facilities made sure I was set up correctly before I hit the road!

CONRAD F. on

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Exceptional customer service. Would recommend 10/10

Robert Z. on

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Good experience

Joseph J. on

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It was a great experience and the staff was great as well. The only negative thing is that your store is not easily accessible from northbound to southbound via a U-Turn.