Customer Reviews for U-Haul Moving & Storage of Haltom City E

9,824 reviews

5201 Denton Hwy   Haltom City, TX 76148
(N Of Hwy 820)

(817) 581-4546

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(817) 581-4546

5201 Denton Hwy
Haltom City, TX 76148
(N Of Hwy 820)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jason G. 
Rating:
4.0

Customer did not leave a comment.

ALLEN S. 
Rating:
5.0

Customer did not leave a comment.

robert S. 
Rating:
5.0

Uhaul only way to move items

Heidi P. 
Rating:
5.0

Customer did not leave a comment.

Billy S. 
Rating:
1.0

BEWARE! This location is shady in regards to fuel in the vehicles. I fueled the vehicle back to where I rented it from and they charged me for a 2 gallon charge on fuel and they are claiming it was not fueled or was returned less than when I received the vehicle. Take photos of fuel BEFORE AND AFTER returning if you must rent from this location but they are extremely shady and I will not be renting from this place again.

kyle B. 
Rating:
5.0

Customer did not leave a comment.

Whitney S. 
Rating:
5.0

Customer did not leave a comment.

EVA R. 
Rating:
5.0

Customer did not leave a comment.

Melanie G. 
Rating:
5.0

Customer did not leave a comment.

Jane T. 
Rating:
5.0

Customer did not leave a comment.

WAN LING C. 
Rating:
5.0

Customer did not leave a comment.

Clarence S. 
Rating:
3.0

Reduce customer wait time to pick up equipment

John B. 
Rating:
1.0

They tried to get me for more money than they were supposed to they were wrong about the mileage even though they said they had a picture of it at 8:30 and I'm rented the truck at 1:30 and so I know somebody drove that truck extra miles but they tried to make me pay for it it was just terrible, the truck I thought it was gonna break down . A friend said that they should not of rented it out. I have used uhaul many times at a different locations . Never had this problem. The mileage not being right made the gas wrong. And it wasn't on a full tank. Like they usually are. Outside looked like a car wash instead of a professional buisness

Deborah H. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Jesse H. 
Rating:
2.0

Customer did not leave a comment.

Anderson G. 
Rating:
4.0

Customer did not leave a comment.

Mark M. 
Rating:
2.0

Stop asking a customer to provide you all with gas receipts. Unless your trucks have some magical powers. If I leave with your truck with the gas gauge noted/documented at a certain level, but I bring it back with more than the level that I left with. Why would I or any other customer be charge $13 for a fuel fee. Obviously, I put more gas in the truck that was in there when I left your property. Also tell customers beforehand, since you are renting a "pickup truck" the will need a major credit card. Don't wait until we are there to tell/spring that on us. Also it would be a good idea to tell the customer, Oh by the way, we plan to take a picture of you and call your cell to make sure it's you. Why that's needed, when you have a customers valid drivers license is beyond me.

andre B. 
Rating:
5.0

Customer did not leave a comment.

Ana Maria U. 
Rating:
5.0

Customer did not leave a comment.

Kyle S. 
Rating:
5.0

Friendly staff..... Don't think anything needs changed

Dean K. 
Rating:
4.0

Customer did not leave a comment.

Brian P. 
Rating:
5.0

Customer did not leave a comment.

Jose C. 
Rating:
3.0

Hard to get to due to traffic and on corner. The gentleman that helped hook up trailer was very helpful even though other employees were harassing him.

Kathy K. 
Rating:
5.0

Customer did not leave a comment.

roger T. 
Rating:
5.0

great team made renting easy every time I come

Brandon G. 
Rating:
4.0

Customer did not leave a comment.

Donna C. 
Rating:
1.0

Customer did not leave a comment.

Byron K. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
4.0

Customer did not leave a comment.

SHANE A. 
Rating:
5.0

Customer did not leave a comment.

Oscar A. 
Rating:
5.0

Customer did not leave a comment.

Craig R. 
Rating:
5.0

Yall are awesome! Thanks a bunch for making the process painless!

Dawn C. 
Rating:
4.0

Customer did not leave a comment.

Justin R. 
Rating:
4.0

Customer did not leave a comment.

Carlos R. 
Rating:
5.0

Customer did not leave a comment.

OSKHAR C. 
Rating:
5.0

Customer did not leave a comment.

GUY M. 
Rating:
5.0

Customer did not leave a comment.

Martin J. 
Rating:
5.0

Customer did not leave a comment.

Tulio F. 
Rating:
3.0

the person who connected the trailer to my car has no experience, did not want to do the work due to lack of knowledge.

Welton P. 
Rating:
5.0

I received treatment above and beyond my expectations. Recommended.

James D. 
Rating:
5.0

So quick and very kind. And our truck was extremely clean and everybody was just so friendly.

tina H. 
Rating:
3.0

Communication wasn't great I was missing a dolly and charged for 2

Destiny W. 
Rating:
5.0

Great experience, very helpful employees

John H. 
Rating:
5.0

Customer did not leave a comment.

Heather B. 
Rating:
5.0

Frank and Jeneen were great working to get people in and out while being short staffed.

Gerry S. 
Rating:
5.0

The Haltom City store was great. The infrastructure for confirming my reservation and sending me to pick up my 26' moving van failed as I was originally sent to a store 40 minutes away that actually didn't have a van for me. After several frantic moments I was ultimately sent to Haltom City for the van.

Linda W. 
Rating:
5.0

Great Customer Service from Robert! He went above and beyond to help us!!!!

LaToyia W. 
Rating:
1.0

Customer did not leave a comment.

Christian W. 
Rating:
5.0

Had ignition problems with truck which I reported when I returned and the nice gentleman thanked me and said he would look into it

DUANE B. 
Rating:
4.0

Team of three greeted me when pulled up and completed their walk through to verify equipment was returned clean and with no damage. Was on my way in less than 5 minutes.

Jeff S. 
Rating:
3.0

This was a nightmare rental & U-Haul in Dallas was NO help. I'll never use U-Haul again as they simply don't give a damn!

Jim D. 
Rating:
5.0

Great service at this location and the Manager is always very helpful & professional. I've observed her interact with a difficult customer and noted how calm she remained while being compassionate & helpful. Great job everyone!

Joseph L. 
Rating:
5.0

This is a WONDERFUL location to do business with!!

Marjorie H. 
Rating:
1.0

I DID NOT DROP OFF AT THIS LOCATION.

Carmen A. 
Rating:
5.0

Customer did not leave a comment.

Zekiel F. 
Rating:
2.0

Customer did not leave a comment.

Cristina T. 
Rating:
5.0

Customer did not leave a comment.

Taylor D. 
Rating:
5.0

Customer did not leave a comment.

Tulio F. 
Rating:
3.0

Didn't have the equipment I reserved. Took 45 minutes to process my pickup.

Kassell H. 
Rating:
5.0

Everyone I encountered was friendly and personalable!

Sheila H. 
Rating:
5.0

great caring service!

Robert E. 
Rating:
5.0

Customer did not leave a comment.

hamid J. 
Rating:
5.0

Customer did not leave a comment.

Joel P. 
Rating:
1.0

Miles and gas charges are outrageous

Samuel F. 
Rating:
5.0

Everyone was fantastic

william B. 
Rating:
5.0

Staff was extremely helpful and the equipment was ok. They should have caught the marker light not working before it was rented out again.

LARRY M. 
Rating:
5.0

Customer did not leave a comment.

Delia D. 
Rating:
5.0

Great help at this location

James L. 
Rating:
5.0

Customer did not leave a comment.

CONNOR T. 
Rating:
5.0

Customer did not leave a comment.

Angie J. 
Rating:
5.0

Customer did not leave a comment.

Benjamin D. 
Rating:
5.0

Customer did not leave a comment.

Adam E. 
Rating:
5.0

Excellent staff at this location!!! They went above and beyond. Truly! I can't say enough about all the workers at this location. A++++ rate!

Tracy S. 
Rating:
5.0

The UHaul Team was extra helpful about everything & we, as Seniors, REALLY APRECIATE All. Thx, JA

JUDY A. 
Rating:
5.0

Customer did not leave a comment.

Douglas J. 
Rating:
4.0

When a location is out of supplies that you order, I think you should be notified prior to arrival and expecting to have all equipment.

Matthew L. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Nothing I know of everything was great

David S. 
Rating:
3.0

Recommended only for proximity convenience. Given a different trailer than assigned, and two different order changes still had the trailer number incorrect. Thankfully they didn't give me hassles upon rental return.

ORLAN P. 
Rating:
5.0

Customer did not leave a comment.

Jason K. 
Rating:
5.0

Nothing

twr S. 
Rating:
5.0

Super friendly staff

Matt W. 
Rating:
4.0

The online mobile equipment check-in for after hours was not working properly; would always bump me back to the main dashboard page, and wouldn't let me continue.

ORLAN P. 
Rating:
5.0

great friendly service

STEVEN J. 
Rating:
4.0

Customer did not leave a comment.

Melissa J. 
Rating:
5.0

Customer did not leave a comment.

Marcus H. 
Rating:
5.0

I turned in U-haul a day earlier and they still charged a full day! But over all it was above average service, truck wasn't cleaned, found junk in the glove box, but cleaned it out so they didn't think it was me! I would Definitely rent again when needed! Thanks Guys!

Michael C. 
Rating:
4.0

Customer did not leave a comment.

Gregory W. 
Rating:
5.0

Customer did not leave a comment.

Jacob P. 
Rating:
4.0

Customer did not leave a comment.

Michelle B. 
Rating:
5.0

Customer did not leave a comment.

Garry W. 
Rating:
5.0

Very nice folks, have been to this location before & they always take good care of me

David D. 
Rating:
5.0

Customer did not leave a comment.

Xavier V. 
Rating:
1.0

I feel like I payed to much

Alice H. 
Rating:
1.0

When 1pm is pickup time, benefits should be given for having to wait an 1.5 to pickup. Then on top of that not even given blankets and utility dolly requested. Poor handling.

Brandon F. 
Rating:
3.0

The woman took entirely too long with customer in front of me in line. No sense of urgency at all. Waited 30 minutes in line. She was making small talk and ignoring the 6 people waiting. No acknowledgment or apology. Not happy

Michele F. 
Rating:
4.0

Customer did not leave a comment.

Edwin S. 
Rating:
3.0

We did not receive either of the dolly's ordered- one was not available and the other they failed to put in the truck.

Kevin D. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Self-Storage

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  • Moving Supplies

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  • Trailer Hitches

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  • Propane

    Propane service delivered straight to your door!

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