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George B | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Harrisonburg
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was fine, but they told me since I couldn’t find them on google they I could drop the trailer off under a tent after they closed that night and there would be no charge. Then they still charged me. When I called the number on the invoice it hangs up immediately every time I call.
GARY OWonderful experience great staff and very clean.
Charles S | First ImpressionsAssure that the vehicle is properly operable and will not break down.
Howard POverall great move in experience. The process was quick and easy and all for a fair price.
Mary V | First ImpressionsExcellent service
Marlyn CLet me return at a location closer to my house. This was 35 miles from my house..
Courtney EThis storage facility makes it incredibly easy to unload and load a vehicle and store the goods. It was clean, secure, and people were effective and friendly.
FRANCE W | Overall Experiencegreat overall experience . great staff and smooth process .
Kimberly M | First ImpressionsI have been impressed with how helpful everyone has been. Unfortunately I don't remember the guy:s name that handled renting the units to me but he was so nice and laid back. He explained everything to me on how to entertain the units and the property. He made sure I was happy with the location of my units. I would give him ,5 stars. I have 3 units but one of the units was accidentally put on auto pay so when I called to ask why the guy that took care of it (sorry don't know your name either) immediately and reversed the charge. He didn't try to talk me into anything. He gave me some options to make my payment more economical. The Harrisonburg location off Rt 11 will be my go to for storage and moving trucks,.
Pamela C | First ImpressionsEveryone was great to work with and very helpful.
SCOTT KThank you very much for everything. Excellent service great people.
David B | Overall ExperienceImprove Spanish service but it was good service
Freddy MExcelente servicio, solo sugiero alternativas de idiomas diferentes al inglés en sus sedes. Sin embargo el servicio fue muy bueno
Freddy M | First ImpressionsThe simplicity of access and use is wonderful. It made moving in our stuff easy and quick. I highly recommend this storage facility.
FRANCE W | First ImpressionsGood Job!
STEPHEN MStaff were very friendly & helpful. Storage area was clean & ready for move in when I arrived.
Linda B | First ImpressionsJay knight was very helpful along with other team members
VIRGINIA K | First ImpressionsAC did not work. Speedometer did not work.
Felix MThe staff was very friendly and helpful. Place was very clean.
Tamara D | Online Move InLisa, the manager was great to work with, the computer system was down so she had to use an alternative system to get my rental setup. She was very helpful
FARLEY FVery helpful and kind!
teresa y | First ImpressionsThe manager and the lady whom was first day on job were outstanding. They took me to view options and explained system. Made sure all my needs were met. More than just a professional interaction, a personal and sincere display of concern and courteousness.
SHANNON M | First ImpressionsThey were very easy to deal with and very helpful! Ken Roberts
KENNETH R | Overall ExperienceNo interaction was had.
Richard KLeslie Martin was great!
JAMES MI left my RV at U-Haul because it was covered and had electricity so I could keep my batteries charged and when I went to pick it up the power was turned off and the batteries we dead I feel like I only got half what I paid for instead of the two things I left it there for. I could have got it just in a covered facility for a lesser price to say the least I am disappointed.
David D | Overall ExperienceVery convenient
Gwen M | Overall ExperienceKeep up the good work.
GLEN SI cannot express how amazing this team is at Harrisonburg. I had 8 pods delivered and had to rent a truck. The service from all staff members was remarkable. I will definitely recommend uhaul pods and trucks to everyone I know. I just want to say thank you to Lisa, Steven and team. Thank you for all your do!
MICHELLE DI was very impressed with the location's cleanliness, organization, and professional staff. Also, from someone that has rented multiple trucks for local and one-way moves, very pleased to finally have someway to connect my phone (the truck I received this time had bluetooth and USB connections)
MARK HStaff was friendly but didn’t inform of us of anything we needed to know except to return with a 1/4 tank of gas. There was no discussion of rates, fees, return protocols. I returned the truck an hour early and they were closed. Luckily someone was there cleaning vehicles and they helped me and explained the key drop box. I got a text message hours after we left telling me to click a link to document the trucks condition. The link didn’t work. Additionally, the truck smelled horribly of cigarettes. So much so that we smelled after using it and I had a horrible headache.
CHRISTINE ZI don’t like going anywhere else for my U-Haul needs. Best people to work with .
BONNIE SVery efficient and friendly! I would definitely use this location again!
SUSAN GGood/efficient drop off process.
Russell Texcellent and professional staff..
KRISTOPHER R | First ImpressionsEverybody was friendly and did a great job thanks
Keith M | First ImpressionsThought it was pretty BS to charge me for 2 gal of gas after paying 2k$ for a junk truck!
ROBERT MThe staff at this location is VERY friendly and helpful. I have rented from this location several times and they always go out of their way to help. They greet the customer upon arrival and do not wait for you to approach.
ALAN DManager was cool. Clean facility. 👍🏻👍🏻
matthew b | First ImpressionsFast and easy to rent the trailer from them. Plus, very glad to have them do the hookup. Callen (not sure I spelled it right) was very helpful and easy to work with.
WENDELYN CMuy buenas personas y muy profesionales, de verdad. Mis saludos y respeto 👍
jorge e | First ImpressionsThis facility is so clean and Lisa Maddox the manager is excellent
Diane R | Overall ExperienceNone
BEVERLY BReverse light and cargo light didn't work but not a big deal
mark hThis was my first rental and I was very pleased with the entire process.
Dan VDon’t know his name, but he had a piercing on his eyebrow, he was amazing and helpful, dropped what he was doing to help us out and figure out our storage units. 10/10 deserves a raise, baller guy!
GILES C | First ImpressionsBetween our camper bay and the front gate we picked up a screw in a tire. Debris seems common on the ground. Roads were muddy with poor drainage. We previously were called and asked to move camper over. Not much space to move, but did what we could. Told person on duty and he said he had looked and we had been fine before moving it and a customer was being difficult, so they had called us to pacify the person. We live 30 miles away and made a special trip.
David F | Overall ExperienceTruck needed washed, salty.
JAMES MLisa was super helpful and friendly.
CARMAN J | First ImpressionsStephen there at Harrisonburg Va location is totally dependable. Thanks for your help once again you should be the Manager there!
Montgomery W | First ImpressionsThe uhaul truck was in pretty bad shape. Mechanically it was sound. A list of the few things that went wrong. The driver door seemed like someome tried prying it open, it would not shut properly. The sliding door in the back was extremely hard to open. I could not open it myself I had to get someone else to do it for me. I cut my finger on the exposed rusty metal that was supposed to be a light fixture while looking for a cab light. When the heat was turned on it smelled like dirty old feet. The biggest problem that I had was the fact it was rented to me on empty. I pulled out and turned the corner and the gas light came on. I had to put myself farther behind having to stop and get gas first thing. Most of these things are trivial but when you put them all together and add the stress of moving I was not very happy with my experience.
Melissa SThank you!
Zoe TPickup was great, drop off was the worse experience I have ever had at U-Haul. When a U-Haul dealer tell me do not drop off the trailer here. To say it was a terrible experience would be an understatement. Then having to drive another 40 miles to drop it off, inexcusable.
JERRY SI love this place! nice folks, inside load/unload dock out of the weather, nice clean bathrooms, good lights and security, only a block to stores, restaurants and the interstate.
Lyn S | Overall ExperienceGreat vehicle. I like the specialty boxes. Steven was very helpful. Thank you !
STEPHEN RDrop off location also changed twice from reservation, not good
Gregory FThe U-Haul facility I used for multiple services over many months was the picture of how such a place should be run. It was clean and orderly from the storage areas to the lot. The employees were professional and helpful and even caring, led by the manager of the entire place, Lisa. I could not ask for more or better service and aid. I’ll be back and I’ll continue to recommend this particular location to my friends.
Aaron C | Overall ExperienceTrailer springs were broken. Discovered halfway into a 2,000 mile trip.
WILLIAM Pfriendly helpful folks working at a really nice facility
Lyn S | First ImpressionsVery nice and clean very affordable would recommend it to my friends and faculty and staff was anyone's Helpful would recommend to anyone
Darrell T | Overall ExperienceNothing
JAMES MConfusion with spaces, no dividers for each space and reliant on other users to park correctly, after two weeks other camper was still taking space so could not use assigned space.
Aaron M | Overall ExperienceBest service that I have ever received from U-Haul, the manager was the very best
JOHN WThey appear to be tremendously understaffed for such a large facility hub with all the equipment.
Christopher RExcellent service and the vehicle was in good shape and clean. Great experience!!
MICHAEL AExcellent
RICHARD WExcellent and helpful service. Wish I knew about them earlier in the move process. And the 26ft truck was AWESOME. Drives great. Engine power breaking so it can't get away from you in steep (5% +) mountain grades. Warm and very comfortable even for a big and tall guy. I'm over 6-6" 300lbs. Very comfortable cab for a 9 hour drive in mountains and weather. Very easy to handle. All around, highly recommended.
CHARLES FIt was an easy and pleasant transaction
Cory DLisa was most accommodating and helpful in getting me into a 20' Truck and on my way on short notice. Small complaints: 1. I first received notification via text that the pickup location had changed from the above because they didn't have the original 15' truck available at the original location above. When we arrived at the new location for pick up at 7:30 am on Friday, 12/13, we discovered that this location didn't open until 8:00 am... I called the number on the door with no answer. I then called (540)908-0625) and the young Lady I spoke with was very polite and was able to change my pick up location back to 145 E Kaylor Park Dr that was open and upgrade to 20' truck. 2. U-haul changing locations midstream when I was in travel from the west coast and not receiving the communications while in flight just added an unwanted level of plans.
GREGORY HQuick checkout, and the attendant noticed some water in the assigned truck. He quickly swapped it out for another vehicle, made sure that one was clean and dry, and we were on our way. Check-in was painless. Thanks!
DAVID JVery, very helpful and accommodating
heather c | First ImpressionsThank you, I needed this type of climate controlled storage and had confidence in the storage unit regarding cleanliness and security and access when needed. The carts that were readily available for me to use were well maintained and made this whole process of moving in and moving out easy for me.
Annette F | Overall ExperienceLisa is terrific to work with. The other staff is also great - i didnt get their names, but they are very friendly and helpful as well
Scott P | Overall ExperienceThe cargo van was very nice. The only complaint was the mat in the back moved making it difficult to to push furniture without it bunching up and getting the end of the furniture caught. It would be nice if it was stable.
LINDSAY WThe msg I received to take photos of the auto hauler did not come in until after I departed the lot. It makes me feel this is intentional in order to provide U-Haul some type of legal advantage. There was no mention by lot personnel. I pulled over and took the photos so the insurance I paid for would not be canceled.
GEORGE FEverything was quick and easy and the price was affordable I would definitely recommend Harrisonburg u haul.
SYLVIA JTener una persona que hable inglés y español
ALEXANDER PThe truck I reserved was not there. I had someone call me and the call dropped. It took almost two hours to get another truck. Worst night of my life!
Ebiere AGas gauge empty when I picked truck up. It was empty when I dropped it off. Yet I was still charged a fuel fee. Another hidden charge that the company slips in.
STEPHEN MNothing everyone acted professionally and handled our pick up and return with ease.
JAMES WThe storage facility Manager was incredibly helpful and I appreciated her quick response to my emails with any questions I had. Thank you again, Lisa!
SIGRID R | Overall ExperienceThe lady at the front desk is awesome. Very helpful along with the rest of the staff who are extremely friendly. I only stayed for 2 months but it was such a stress free easy stay. Any issues I encountered along the way were handled same day or within 24 hours. Would strongly recommend this place to anyone. Good job guys. 👍
joshua l | Overall ExperienceLisa was really helpful. I recommend this facility. The staff is very helpful.
Misty E | Overall ExperienceNice facility and very professional staff.
Brett S | Overall ExperienceWould use this unit again
Lara C | Overall ExperienceLisa and the crew went over and above expectations to help me out when my movers didn’t show up to help unpack my U-Haul truck!! They rounded up a couple of people and unloaded my belongings into 2 huge storage units on the 3rd floor!!! I will never forget their kindness during a very stressful and chaotic time!!
lisa p | Overall ExperienceExceptional experience with the representative we worked with when we arrived. Very detailed. Explained the entire process. Very friendly and knowledgeable. Went above and beyond the following day, as there was an item that was accidentally left outside the storage unit. The representative picked it up, brought it to the show room and called me to let me know about it and that it was being held at the desk. A++++ for him. Give him a raise or a bonus!
Renzo R | First ImpressionsGreat place
Anthony M | First ImpressionsRented a spot for the motorhome. While the motorhome was at my house for the summer, UHaul placed mobile storage boxes on one side of my space WITHOUT notifying me. I had paid for a 6 month spot. I was paid through the month of October. When I went to renew the spot, I found out about the mobile storage I'm my spot. Local management didn't have an answer as to why those mobile units were in my spot nor did they know why I wasn't notified. After speaking to upper management, they agreed to return the $979 I had already paid. The next day, they debited my credit card for another 6 months (another $979). Going on a week and they still haven't made it right. Poorest run business I've ever patronized. Never again
Thomas S | Overall ExperienceHighly recommend very clean and convenient to access. Staff VERY friendly and helpful.
Diane R | Overall ExperienceIt was soooo easy!!!
ROY B | First ImpressionsI was subjected to high degrees of friendliness, helpfulness, and glaring examples of Southern hospitality. The atmosphere was thick with professionalism and all around just good peopleness. After all my moving needs were met with smiles and courteousness I was barely able to escape with a shred of my inner grouchy intact. I hartily recommend everyone should use this location for storage and moving and hopefully they might not have the extra strength glaring smiles and nice powered up to dilute my hidden grouch on my next visit.
CHARLES M | First ImpressionsOverall positive experience and will definitely use again.
Anthony S | Overall Experiencestaff was very helpful
Adam M | Overall ExperienceBest storage facility I’ve seen.
Michael M | Overall ExperienceGreat place clean friendly people nice place drive in storage docks restrooms they got everything
nathan m | First ImpressionsWe will be back next summer. Great place!
Leslie C | Overall ExperienceI just haven’t gotten my final statement yet after closing it out this weekend. Hoping my account may partially credit for not using the full month? Thank you! Mstark457@gmail.com
Maryann S | Overall ExperienceStaff is very helpful and customer focused
Brian R | Overall ExperienceThis place is amazing. From the storage options, the truck rentals, to the supplies. This site has everything you need to store and move your belongings. We needed a short storage solution for our daughter at JMU while she changed apartment complexes and the promotional offer at the time could not be beat. When we were ready to move out, we rented a truck so we can move all her things in one trip. The cost for the truck rental was very reasonable and saved me tons of time. In the end, the team managing this site was incredibly helpful throughout the process and would recommend this team, the location, and UHaul brand for your storage and truck rental needs.
JOHNERIC F | Overall ExperienceThe whole place was great staff was as friendly as they could be wish more customer service employees were as capable as them. Hats off to all.
lisa m | Overall ExperienceWhen we arrived the facility was understaffed and the person at the desk was very stressed. His poor mood was understandable, but you cannot take that out on the customer. We had been on the road with a large truck and tow dolly for 28 hours and we also were tired and stressed. To be met with a rude person who was abrupt and not helpful was not a good feeling. We are going to be moving once again in town when we find a permanent home. We won't use this facility for any of those needs.
Brett S | First ImpressionsThe Harrisonburg location is amazing. The staff were friendly and helpful as it was first time I had visited the location. This facility has a large truck and trailer rental fleet and the loading ramps and doors were large and easy to access
JOHNERIC F | First ImpressionsThe box for the outside entry was kinda tricky to locate so I set of the alarm /:
Maurice S | Online Move InGreat customer service.
Barbara K | Overall ExperienceU-Haul is brilliant. Vastly exceeds my expectations. Your product and the customer experience offered is, really, astounding. Moving is so stressful and you actually make it less so; I mean that. Thanks! You’re doing it right. (You should be a positive case study featured in Harvard Business Review. Actually, I bet you are.)
Peter K | Online Move InLisa is great
Mark T | First ImpressionsQuick and easy process! Thank you!
Kelis H | Online Move InThe facility is very clean and was just what we needed for short term rental. People were very helpful, especially the manager! Would definitely recommend this place for storage, rental and moving supplies. The moving supplies are better and cheaper than the big box stores.
WENDELL D | Overall ExperienceThe lady helping me could not have been nicer! She was fantastic. Thank you
Patrick B | First ImpressionsOutstanding experience. Very nice facility. Easy access.
jeffery t | First ImpressionsA quick and great overall experience.
Anthony S | First ImpressionsThe entire process was easy and very clearly explained.
lynda b | First ImpressionsIt was a very nice place to store my RV for the winter.
harry d | Overall ExperienceGreat experience
James F | Online Move InStaff was very helpful
Adam M | Online Move InThere were many screws on the ground, not good for tires, the remote was weak and had to get out of the car and Stan next to the gate to get it to open. I liked the security and lighting and staff Wes more than efficient, most likely be back next fall for winter storage. Like to have a different remote.🙃
David D | Overall ExperienceOnly complaint is that we had our camper plugged in to keep the battery charged and the outlet did not work and now we have a dead battery and will need to replace it. Which is not a small expense.
Kelly O | Overall ExperienceThe staff was so down to earth they treated me like a real person and not just another customer. To further explain: it isn’t often that I can go into a business and feel so comfortable that we can joke and have fun all while receiving the best customer service I have ever experienced. 😂😊 Most definitely will continue to use their services and recommending them when ever possible. 👍🏻
Jessica H | First ImpressionsYour computer system is horrific. As evidenced by the move out date listed in this survey. We just rented the unit 2/22/24. After multiple failed attempts to rent a unit online, we went to the facility and staff there had as much difficultly with the computer system as we did at home. Finally we thought we had the unit rented and received a contract showing no balance due, paid through 3/21/24.. several days later we received a past due notice stating we had only paid through February. Called the facility and staff again had difficulty with the computer system in trying to correct the problem. The staff could not take care of it while on the phone and said they would work on it. Guess it didn’t get fixed if I am receiving a move out survey. Brand new facility with apparently broken computer system. Maybe I should go to the locally owned storage facility just down the road.
WILLIAM W | Overall ExperienceMy first impression of Lisa was very knowledgeable, friendly and professional, great people
JERETTE L | First ImpressionsOnly concern was on those instances when the gate refused to go back down and the store was closed. It was disconcerting to drive away with the gate wide open on what should have been a secure facility. Pointed it out once to staff and was told that the gate was problematic, but it still happened again after that, so not taken seriously enough.
David F | Overall ExperienceThe representative at the desk was very professional, patient, and helpful. Excellent customer service.
brian B | First ImpressionsThe site is a little muddy. It could use a little gravel. But overall i am happy with the site
Joseph R | First ImpressionsStephen is very friendly, helpful, and courteous. When using the 5' unit 1027, I noted the rear wall was damaged. It appears heavy items from the unit behind it bowed the metal back wall. I reported this to Frank in the office right away. My friend also noted whoever constructed the wall did not put in the screws in the bottom portion of the wall. I needed more space so they allowed me to relocate to a nearby larger-sized unit. Thanks Mary. You have a great team.
KIM H | Overall ExperienceFrancis was so kind and went above and beyond to help me. The GM for the facility, Lori was also a wonderful example of excellent customer service. I had a message from Steven and also spoke with him about an issue I had with access which turned out to be a miscommunication. He needs to improve his customer relations skills. I highly recommend the site, the management, and the employee Francis they made a stressful situation bearable.
Sandra G | Online Move InSteven at Kaylor Park U-Haul is the best customer service representative!!! We so appreciated his great memory for customers even after several months. Thank you Steven for answering the phone and helping us so much during a difficult time for us . You were a lifesaver and helped us every time we spoke with you.
David B | Overall ExperienceWill definitely use the services at this facility again.
Brett C | Overall ExperienceGreat customer service from Lorie & the gentlemen…very helpful & accommodating
Chris J | First ImpressionsI did not ever store anything there. I reserved, but cancelled prior to moving in. So, I cannot comment on the facility itself. I was charged a months rent regardless of not occupying. I am more satisfied when I can talk to a local rep rather than a representative not on the site I call. But, that happens everywhere now. I just hope that my auto pay was successfully cancelled. Anna Mairs
Anna M | Overall ExperienceFriendly staff. Easy and quick process to rent unit.
Robert C | First ImpressionsDon't change
Steve L | First ImpressionsStaff was very knowledgeable and friendly. The leasing processes was easy and efficient. Would recommend this facility to anyone.
Jamie B | First ImpressionsMy experience with uhaul has been great so far. Look forward to renting my storage unit for a long time.
Steven S | First ImpressionsVery clean and convenient!
Richard H | Overall ExperienceUnfortunately my pickup location was less than motivated to help me and more focused on their phone but at my drop off location in Harrisonburg Dani and Alaina were extremely helpful. Alaina was very knowledgeable and took the time to show me the units and help me decide which one was right for me. Dani seems really motivated and keeps the place running like clockwork. I will be using U-Haul at this location specifically from now on.
Justin H | First ImpressionsStaff is amazing and very helpful. I had to rent an outdoor unit and it’s overpriced with no security. It should have a gate around it Or security features that work for the price compared to other places.
Tiffany H | First ImpressionsThis is brand facility. The doors are dusty, floors unswept inside the storage facility itself. Comparing it to other storage facilities, who typically work on 2 to 3 person staffs, such as Cubesmart, there is no reason for this with 5 to 6 people on staff. Prices are ridiculous.
Jason R | Overall ExperienceI was charged 25$ and do not know why. I was told that I did not owe anything, the gas tank was completely full, and the truck was cleaner when I returned it than it was when I picked it up. Other than that all was great.
Brandi A | First ImpressionsVery helpful and knowledgeable staff. Clean and convenient building, which definitely beats the traditional outdoor storage units. At first, I felt that the price was rather expensive but the overall experience is worth every penny.
Kristopher V | First ImpressionsMr. Smiley and his worker were over the top helpful from the day we rented our until the day we emptied our unit out. Highly recommend. Thank you again for your 1st class service. Jeffrey Stepp 201-364-7214
Jeffrey S | Overall ExperienceFriendly staff member gave us all the discounts, explained everything nicely. Need pay hike for him as working alone with good spirit.
AROSHA L | First ImpressionsDani was awesome. Made the move in experience seamless. Thanks.
Richard D | First ImpressionsHours should be a bit later without having to pay extra . The gentelman assisting me was only one working and new nothing . Heard him tell multiple customers before and including me that he did not know how and would have to call . Even told a customer that they needed to call on their own since he was new and did not know how . Told me he was only there since March . Not sure why he was alone if he knew nothing , especially as busy as it was with college kids going back to school
HEIDI H | Overall ExperienceNo problems whatsoever. We appreciated being able to clear out the storage unit after hours by accessing entry with a code. Made the college move in process much easier.
JASON B | Overall ExperienceStaff was friendly and helpful
Kathy D | Overall ExperienceMr. Smiley was fantastic a huge help
MICHAEL F | Overall ExperienceThank you!
JUNG M | Overall ExperienceMy passcode and clicker to access the RV parking area did not work, so we had to use the master clicker to store our RV. I am hoping that it works when I go to back. So glad to have an covered RV storage space. Everyone was very helpful!!!
Sandra B | First Impressionsthanks for staying late to check me into my storage unit! I ran into traffic on the interstate and you all were super helpful and understanding!
Kimberly B | First ImpressionsDani was so helpful when we dropped off our trailer and was ready to offer us the free month storage. Very neat and clean! The facility offered so much options for storage and rentals and we will be using U-Haul for our future needs.
ALENA M | First ImpressionsVery impressed with customer service.
Crystal B | First ImpressionsThe entire process to rent a unit was very simple. I was able to easily reserve a unit online and quickly received an email and test with all the relevant information. When I arrived onsite, the staff was very helpful answering my questions. This process couldn't have been any easier!
Marc G | Online Move InSuper easy move in experience
Thomas W | First ImpressionsScott was a great guy to have check me in. Very friendly and helpful.
Wesley N | First ImpressionsOne comment: the gravel surface is not levelled... disconnecting our 5th wheel from pick-up truck aien't easy. We didn't see evacuation run out for surface water during/after flash flood from heavy rain. Will the covered space be eventualy levelled/paved with surface water run out ?
Pierre l | First ImpressionsThe rep was very nice and helpful
Reyna G | First ImpressionsMr. Smiley was extremely helpful and friendly
MICHAEL F | First ImpressionsThe GM at this site is wonderful. He went out of his way to make sure my needs were taken care of.
Ross G | First ImpressionsI rented a unit on June 22nd and was told it was going to be unit 3461. When arriving to the Uhaul storage units, they informed me that they would be changing the unit. They showed me unit 3174, but that unit was too small, so I told the U-Haul employee who was showing me around that I needed a bigger unit so he placed me in unit 3161 and told me it he would fix it in the system. A couple of days go by, and I move several different items in and out of my unit with no problems and then have not gone back until two days ago. I arrived at my unit and a new lock had been placed on my unit without anyone letting me know. I waited in the office for 30 plus minutes with two other gentlemen, and none of us were assisted so I left. I tried calling several different times with no answer and couldn’t leave a message because the phone automatically hangs up. I waited about an hour and finally got ahold of someone. The man told me if I come back we can get everything figured out. I come back to the uhaul units, explain my situation, and the guy working there has no idea what is happening because he’s not their normal worker. We spent about 2 hours calling different uhaul numbers and trying to figure out the situation just for me to find out that I do not even have a profile with U-Haul at all. Very very unprofessional place. No one knew what was going on at the facility, and I’m still not sure as to why they cut my lock and placed a new one on without informing me. I waisted 3 hours there, and personally do not feel safe keeping my stuff or information here anymore.
Cailin W | First ImpressionsIt was a great experience. Mr. Smiley was extremely helpful and friendly.
William B | Overall ExperienceCostumer service is truly amazing. Even while having some issues with the security system and the alarms, the employees were courteous and friendly. Special shout out to Dina for her support throughout my whole move!
Veronica D | Online Move InFriendly staff were helpful and gave good explanation. Great service for me, though my wife got frustrated at not being waited on quickly and turned the task over to me.
Eric M | First ImpressionsPoint of sale system was causing real difficulty for staff at the facility (not at all their fault). They provided excellent customer service in spite of system problems. New facility is beautiful and spacious.
Mark U | First ImpressionsThis was honestly the nicest storage unit I've been too, everyone was very helpful and the elevator and carts were very convenient.
Margaret D | Online Move InExtremely helpful with whole process of truck and unit
Jonathan K | Online Move InOur salesman was very helpful
CYNTHIA W | First ImpressionsTo be honest, it was horrible! I understand we had a new employee helping us, but the manager left him alone when he obviously didn't know what he was doing. The process took at least 2 HOURS! I rented a truck and storage unit. When I returned the truck, I was unable to get a receipt for the rental...
Cynthia B | First ImpressionsAwesome new building, very friendly manager.
William M | Online Move In