Customer Reviews for U-Haul Moving & Storage of Hazleton

1917 reviews

519 E Broad St   Hazleton, PA 18201
(E End Of City on Rte 93 by KFC)

(570) 455-3273

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(570) 455-3273

519 E Broad St
Hazleton, PA 18201
(E End Of City on Rte 93 by KFC)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

Any time

Jose R. 
Rating:
5.0

Customer did not leave a comment.

Jesus M C. 
Rating:
5.0

Customer did not leave a comment.

shiela L. 
Rating:
5.0

Customer did not leave a comment.

JAIRO M. 
Rating:
5.0

Brian and Mathew were great and polite. I definitely think Brian was exceptional at hazelton.

MELINDA G. 
Rating:
5.0

Customer did not leave a comment.

Edilio U. 
Rating:
5.0

N/a

Miguel H. 
Rating:
4.0

Don't change locations to pick up the uhaul last minute

Cheyenne C. 
Rating:
5.0

Customer did not leave a comment.

Manauris A. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

The employees were more than helpful. They went out of their way to help us during the rental and return. They were very knowledgeable and gave us unsolicited information about trailering and packing that was very good to have.

Margaret M. 
Rating:
5.0

I only recommend it because the manager is an excellent employee, very friendly and responsible

Christian V. 
Rating:
4.0

staff members were friendly and helpful, but one staff member in the office was not wearing a mask as required in PA due to covid-19 risks. This made me uncomfortable while in the office.

Jeffrey R. 
Rating:
2.0

Truck was filty when I picked it up. Clerk did not go out to vehicle and explain anything about it. Just handed the keys. When I went to return vehicle only 1 person was there with 5 people waiting in line. Wasted 1 hour and 15 minutes and got no satisfaction without going back.

John D. 
Rating:
2.0

Customer did not leave a comment.

Joshua S. 
Rating:
4.0

Customer did not leave a comment.

BENJAMIN P. 
Rating:
5.0

Customer did not leave a comment.

Edilio U. 
Rating:
4.0

Customer did not leave a comment.

Nicholas R. 
Rating:
2.0

The problem wasn't just the location it was the overall experience. I went to pick up my truck and it wasn't ready, it was cover in snow and end up have to wait for a new one. Contact U-Haul later because the website says if your reservation is not ready you get $50, I was told if they find a solution I don't get the money back(fault advertising) the U-Haul has 2 Different charges on my account in is the actual charge of 78 and another of$82.00 and now they are telling I need to Wait until 5 business day for the money to be release. Why do an estimate and charged twice, I woke up this morning with no money, you don't know anyone situation to be holding twice the amount you are going to charge just because, it's unfair and poor service

Kenny M. 
Rating:
1.0

The general manager is rude, lazy, and unprofessional! The equipment that I rented had a whole box of macaroni noodles and a broken ceramic vase broken in the back trailer. I have been sick since I rented the truck, and hope to God that the truck was properly cleaned after each use for at least COVID-19 purposes, since they were obviously skipped for normal cleanliness

Christina A. 
Rating:
5.0

My only complaint was the truck had no windshield washer fluid in it. Had to add some of my own in order to clean the window.

Bryan K. 
Rating:
5.0

Nothing , the general manager Wanda was really helpful very courteous and a pleasure to work with. I appreciate her help very much and will definitely come back again.

Douglas G. 
Rating:
1.0

Customer service sucked and the truck was dirty and I have pictures to prove

Michael T. 
Rating:
5.0

Nice customer Sevice 👍

Juan C. 
Rating:
4.0

Customer did not leave a comment.

LAWRENCE S. 
Rating:
4.0

Customer did not leave a comment.

susan C. 
Rating:
3.0

No masks worn by employees. Totally unacceptable

Eugene C. 
Rating:
3.0

Customer did not leave a comment.

justine H. 
Rating:
5.0

Customer did not leave a comment.

luis b.  |  First Impressions 
Rating:
3.0

Clean the trucks cause I opened the back of my truck it smelled like pot in fact there was residue on top part inside the box

Jonathan G. 
Rating:
3.0

Customer did not leave a comment.

Lewin D. 
Rating:
1.0

The attendant was high as a kite. We walked into the office and were overwhelmed at the smell of pot. He had bloodshot eyes and tried to had me check in even though I had already done so, requiring us to give our phone numbers 3+ times due to his confusion, and then tried to have me pay again even though I already had. When I refused he magically found that I had already paid.

Aaron L. 
Rating:
1.0

I reserved the truck 1 week in advance to get a phone call explaining to me the truck is not at location that it is 48 miles away from me and its the only location that has truck. I drove to pick it up due to necessity, I get there i payed then they tell me I have to dig out the truck from snow 2 days ago. I spent 2 hrs shoveling at night to get truck out. When I g see t inn truck gas showed not full.

JUAN R. 
Rating:
1.0

One the employees over charge my card for gas... Its so funny..I put to much gas n the tank and they still charged me for gas...NOT COOL AT ALL

JOHNNIE A. 
Rating:
1.0

I had to clean 8" of snow off the windshield. I'll say it again, I had to clean off at least 8" of snow on the windshield. I had to wait at least 20 minutes for the truck in front of mine to be plowed out and cleaned off with the same amount of snow that was on mine. How do you guys get any return business?

Gregory F. 
Rating:
1.0

Customer did not leave a comment.

Carol T. 
Rating:
3.0

Customer did not leave a comment.

Chanetel M. 
Rating:
5.0

This is the go to place for my family movings since 2003. Simply Marvelous, nothing needs improvement.

Claudia G. 
Rating:
1.0

Better customer service. I returned the vehicle when I was supposed to & seems to me the person that received the keys check make sure everything was ok. I got a call really early morning to be asked me Where's the truck and later on when I called back to ask if they found the keys or truck she told me she did and also told me the truck was 3/4 full and I needed to pay for the extra cost. We fill the truck prior returning the truck . We check out during business hours only used for 6 hrs because they asked to return it within 6 hours. When we did I was told everything was ok. Horrible experience. Wish they could trained adult instead of bunch of kids that they don't know what's going on.

Sympia H. 
Rating:
4.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

Taylor B. 
Rating:
5.0

Metal on the bed of the trailer was pulled up. There was stone left inside. The sales clerk was wonderful. She was knowledgeable and helpful.

Helen S. 
Rating:
5.0

Customer did not leave a comment.

Zoran D. 
Rating:
3.0

Customer did not leave a comment.

Jessica W. 
Rating:
4.0

Very good customer service at this location, associates are friendly and always happy and hands on.

CARLOS N. 
Rating:
4.0

Have a backup plan for when customer's truck is not available at reserved time and place so that he doesn't need to add 100 miles to planned trip. $50 refund didn't cover added miles not to mention time. I didn't mind driving to Hazleton from Allentown to pick up a smaller truck than I reserved but I should not have had to drive back to Hazleton to drop it off when plenty were in the area where I was supposed to pick the truck up to begin with. Someone from uhaul should have driven it back.

Mark S. 
Rating:
2.0

I was rented a truck with one front headlight out. I was charged 15 additional miles the originally calculated but not refunded additional gas.

Kevin S. 
Rating:
4.0

Provide this location with a high speed internet, the waiting time is excruciating!!

Robert T. 
Rating:
2.0

The staff was great and the equipment was mostly clean but the engine was bad. That thing was really struggling to get any speed while it was empty. Factoring in the hilly area, it was just a bad unit to drive around and I only went 27 miles all together.

Daniel F. 
Rating:
5.0

Customer did not leave a comment.

Ronald L. 
Rating:
5.0

The staff is friendly and helpful, the rental equipment clean and good condition great service overall.

cesar T. 
Rating:
1.0

Racist

Juan G. 
Rating:
3.0

Customer did not leave a comment.

Andrew F. 
Rating:
3.0

Additional parking for customers; there's a limited amount of space.

Anthony P. 
Rating:
2.0

Customer did not leave a comment.

Kayla W. 
Rating:
4.0

Personnel were pleasant and polite. thanks

Douglas B. 
Rating:
3.0

Customer did not leave a comment.

Paul D. 
Rating:
4.0

when a customer makes a reservation ,they should make sure they can provide the item reserved.when i have a u-haul center located a little over a mile away,and was informed a day prior that i would have to drive 8 miles to another location to pickup my trailer,only to find out they dont rent trailers at that location! and then after waiting on hold for over a half hour to find out that i had to DRIVE over 140 miles and waste 4 hours if my time to get the trailer i needed.Very dissapointed and disgusted ..Plus this is not the first time this has happened,but it might be the LAST

JOHN S. 
Rating:
1.0

Dropped off trailer approximately 1/2 before my deadline. Received a call about 3 hours later asking when I was going to return the trailer. Explained it was already returned. Having a pending charge on my credit card for an additional days rental. Now I have to work in getting this charge reversed.

David E. 
Rating:
5.0

Customer did not leave a comment.

Kyle G. 
Rating:
3.0

Customer did not leave a comment.

Jesus B. 
Rating:
5.0

Customer did not leave a comment.

RODOLFOD J C. 
Rating:
4.0

Customer did not leave a comment.

Brian P. 
Rating:
4.0

Still had to go in for keys but I did the mobile pickup. Inconvenient as I had to wait for 5 people in front of me just to be handed keys. A bit pricy but overall decent.

Paul L. 
Rating:
5.0

Customer did not leave a comment.

Janna D. 
Rating:
4.0

Van tank supposedly was full when I took it, drove a total of 19 miles before I returned it filled tank put in 4.4 gallons drove total 19 miles ,I don,t think the tank was full when I took it

Richard M. 
Rating:
4.0

Customer did not leave a comment.

Anthony R. 
Rating:
5.0

Great fast customer care!!!

John P. 
Rating:
5.0

Customer did not leave a comment.

Dennis T. 
Rating:
5.0

Thank you for the great service

janet S. 
Rating:
5.0

The manager at this location was such an outstanding and great individual too bad there's not more people like her. Wanda is one of a kind

David J Q. 
Rating:
1.0

The manager wants to set her own rules even when she is against the company, it is difficult to have people like her

Eliseo T. 
Rating:
3.0

Charged me $20 for early return and I filled out online return form. Management said they cant fix the problem

Ronald H. 
Rating:
2.0

Was disappointed that I had to rent one 20 miles away which added 40 additional miles to my bill. The interior cab of the truck was initially disgusting and I had to clean up myself.

Joseph G. 
Rating:
5.0

Great experience. Everything went smoothly.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Katia D. 
Rating:
5.0

Customer did not leave a comment.

Janna D. 
Rating:
1.0

We walked into the location. Employee was just doing his own work and didn't even say anything till I spoke up first. He was giving attitude the whole time. He didn't even walk us through anything or try to speak with us. Just completely ignorant. I would not go there if same employee is there.

Ankit P. 
Rating:
1.0

The promised furniture pads were not in the container. The container was dropped at some point during the process and split open along the seems, because it is just some plywood boards screwed together into a box, and a bunch of stuff fell out. They uhaul staff (presumably) then drilled out the lock (which calls into question the security of the ubox in the first place, haphazardly threw most (some stuff didn't make it) of the belongings that fell out back into the box. Then, the box was wrapped in plastic wrap, which was the only way it was secured for the journey across the nation. I would look into other options rather than using the uhaul.

Edward O. 
Rating:
5.0

The management (Iswanda) was great and helped me out with the questions that I had. It is hard today to find someone so empathetic to customers and so focused on customer service. I would rent here again and again.

Adam W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gabriel O. 
Rating:
4.0

Customer did not leave a comment.

Diane S. 
Rating:
5.0

Customer did not leave a comment.

Sam P. 
Rating:
5.0

Customer did not leave a comment.

Renee L. 
Rating:
5.0

Customer did not leave a comment.

Maria D. 
Rating:
4.0

Why was I charged 39.95 for a 15 foot truck? It is clearly marked on the contract that it should only be 29.95. FALSE Advertising. Please advise.

Lance B. 
Rating:
5.0

Customer did not leave a comment.

Edwin A. 
Rating:
5.0

Customer did not leave a comment.

Miriam R. 
Rating:
5.0

Customer did not leave a comment.

Juan R. 
Rating:
4.0

Customer did not leave a comment.

Princess R. 
Rating:
1.0

Rented a pick-up and auto transport. Had to do everything myself including finding the truck in the back lot. When I got the truck it was filthy and smelled like a dirty litter box. There was poop smeared on the seats and a liquid covering both sides of the floor. I brought this to the GMs attention and she said "yeah that does smell. I noticed it as soon as you opened the door". Then she walked away. Being in a pinch and on a very specific schedule I had to use the truck. Windows down I froze in the morning. The smell was so bad I had to pull over twice and I threw up. Gagging the entire time while driving and couldnt breathe. Whatever was on the floor, I can only assume cat urine at this point, ruined my shoes and jeans. I had the rental for 1 day. I was 20 mins late because of all this and they charged me for for an entire 2nd day...OVER. $500 for a vehicle covered in feces and urine that ruined my clothes and made me very sick!!! I took pictures and I am in contact with the corporate office

ryan L. 
Rating:
1.0

I paid up front $190 for a 24 hour period for 90 and when returning the truck i was charged another $160

Daniel B. 
Rating:
3.0

Customer did not leave a comment.

Francis C. 
Rating:
5.0

Customer did not leave a comment.

Joe K. 
Rating:
4.0

Customer did not leave a comment.

Lori H. 
Rating:
4.0

My 8 am pickup was rescheduled for 915am without notice. It was when I checked in through the website when the switched it that DAY!!!! Not happy at all

Ryan T. 
Rating:
5.0

Wanda is an awesome employee

Charles K. 
Rating:
4.0

Customer did not leave a comment.

Raymond R. 
Rating:
4.0

The brackets that hold the wooden planks inside the box were missing which was not discovered until we began loading our furniture. It created some issues. I tried to call when this was found, but the on hold time was +45 minutes.

James B. 
Rating:
2.0

Better organization. Was told by one of your employees tHat the app would save me time from waiting in line. It did bot even work. The lady behind the counter said they do not use the app. There.

Kenneth C. 
Rating:
5.0

Easy to work with Really like the automatic payment each month.

Geraldine B.  |  Overall Experience 
Rating:
5.0

Everything is ok and good👌

Issobel J.  |  Overall Experience 
Rating:
1.0

They sold my property. Never could get in touch with the store manager Toni Didn't give me the opportunity to to pay them not to auction off my property. I will never refer that place to anyone.

cynthia n.  |  Overall Experience 
No reviews have been submitted for this location.

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