Customer Reviews for U-Haul Moving & Storage of Hazleton

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Hazleton

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Martin D. on

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Just give customers a heads up before arriving about not having parking if your planning to leave your car while renting the Uhaul...Luckily there was off street parking, but if not I would have had to wait till I found a parking spot...If I would of known beforehand I would of had another driver to drive my car...

Daniel L. on

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After hours return app would not work correctly. Should have alternative method in case of online unavailability.

Kera R. on

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Customer did not leave a comment.

Michael N. on

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Staff is friendly and very helpful.

Vincent R. on

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Customer did not leave a comment.

Juana R. on

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Lena R. on

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Besides the fact the it turned out to be 3 times the amount stated orginally. It said $35.08 when I was there at the u haul truck with the mobile pick up it jumped up to like $80.00 that's not right the fees should said from the start other then that 5 stars on the location and clean truck etc.

Justin D. on

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What a surprisingly easy experience. Moving is already stressful enough so the way Uhaul works.. specially with the online after hour returns.. the whole entire process worked out like a dream.

Luis G. on

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Customer did not leave a comment.

DAVID R. on

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I originally wanted 2 26 foot trucks but could only get 1 26 foot & 1 20 foot. The trucks went to different drop off points but the contracts had the locations switched. When we told the agent the drop off locations were wrong, he said it didn't matter. The agents at the Elmira Heights were able to help get the drop off locations corrected for me.

Johanna Z. on

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you should train your representatives better, the one who attended to me was rude and without manners

Jose M. on

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Customer did not leave a comment.

Clement F. on

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Better customer service.

Curtis N. on

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Have trailer clean out broken tag lite.marker lite broken. Did not have any hand trucks.

gilberto M. on

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Theresa P. on

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Alex D. on

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Everything was great

William M. on

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Jose D. on

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Extremely poor customer service. Not polite to the customer period/ and they Over charged me for a light scratch.

Matthew U. on

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John G. on

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Elvis G. on

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Patrick L. on

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Smooth efficient check in and drop off!

jennifer B. on

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The place we got our uhaul was great. The experience trying to get the rental was horrible. Probably the worst ever. Even was overcharged by uhaul

Elijah V. on

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I scheduled a rental because my vehicle broke down on the road and was not able to be repaired. I needed to move the equipment in the vehicle from Hazelton, PA to Columbus, Ohio. I was provided a Cargo van and was told that it could not be used ONE WAY and needed to be returned to Hazelton. I asked to upgrade my order to a ONE WAY vehicle, but that was not possible. I ended up having to drive this to another location, get a different vehicle and transfer the equipment to a one way vehicle, then return the Cargo van to Hazelton. This resulted in additional mileage and rental fees. I appreciate the customer service, especially over labor day weekend, but the instructions on your app for ONE WAY service could have been clarified and saved me time and money.

David M. on

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Customer did not leave a comment.

Suzanne F. on

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One complaint that the address noted above was not the actual place my unit was located. Time and money wasted since I had hired helpers and they were at the wrong place and had to follow me to the actual storage place.

Raymond R. on

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Shridat S. on

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Robert B. on

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Daniel G. on

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Representative was polite and helpful.

Brad S. on

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I took the 26ft truck...truck was fine and employees for both pick up and return were excellent. Bad news is u haul will charge you extra if you don't fill it enough however if you put extra gas in the truck they don't reimburse you. ,I find this is an unfair business practice.

David D. on

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John S. on

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Issobel J. on

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Everything is ok and good👌

cynthia n. on

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They sold my property. Never could get in touch with the store manager Toni Didn't give me the opportunity to to pay them not to auction off my property. I will never refer that place to anyone.