Customer Reviews for U-Haul Moving & Storage of Hefner

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Hefner

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Stephen S. on

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Adam S. on

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Brent B. on

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Vance M. on

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Cameron W. on

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For myself, first time mover and it all went well.

Amanda F. on

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The staff and manager are amazing!

Hank J. on

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Friendly staff very helpful and caring of your needs

Sean L. on

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We used this storage location for a solid year and had no problems. Easy card swipe access. Our contents were safe and secure. Thank you.

Michael W. on

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She was a great help! Give her a raise!

Oteshia B. on

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Shawn C. on

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Suzanne S. on

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I been having a hard time and the lady that helped me was extra sweet I appreciated that.

Tita J. on

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They treated me very well and the process was very fast

Judson F. on

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No comment

Robert W. on

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RF tire underinflated, added air, but warning remained on.

Tanya W. on

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Gerald T. on

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Rex B. on

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The staff was AMAZING!!

Susan S. on

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Hire more people like Brianna, she is amazing!!!

Latrana S. on

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Rhonda T. on

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Love this location. Very friendly and efficient staff members.

Steve N. on

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Nothing, my drop off was after hours.

Terry L. on

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Michael H. on

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Tara F. on

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Steven K. on

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Parking and access to this place is a nightmare. It took 20 minutes of waiting just to check in AND check out upon return. No room to park with people needing storage also.

Phillip C. on

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Ryan A. on

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Best customer service ever!!!

SHANA B. on

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Very nice and helpful people. Never had an issue with my unit. Office and gate hours are strict, so check before you go.

Jesse Q. on

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Friendly staff and "easy to spot" location.

Kayla R. on

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Do not know what they are doing. Horrible experience.

Jason P. on

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jennetta M. on

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Malcolm D. on

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Cecilia M. on

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The lady who did my checkout was super sweet and helpful.

Velma N. on

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Teressa B. on

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Brianna and Anthony were awesome. Brianna was very professional polite and extremly patient and I appreciate all that she has assisted me with choosing the right size van and storage. Good Job.

andrionna g. on

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Very helpful

Cory S. on

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POOR CUSTOMER SERVICE REP. No knowledge of job. Needs more training. Clueless.

David B. on

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It was a great place to store my stuff

Tiara R. on

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Great staff & service

Tashonda w. on

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This Joshua is so professional and helpful, always have an answer to any questions that you have.. giving you all kind of 0ptions and let you choose your best choice without been pushy that is nice

sheila j. on

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I appreciate everything you did for me. Thank you for your services

chris w. on

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Staff was friendly and professional

Dena P. on

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Very professionally managed, staff care for customers within kind, inviting atmosphere, complete, efficient -even if several customers are in the office rushing to rent while juggling a move.

Jamel F. on

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I loved the service Manger Joshua provided to me, he support was excellent and beyond satisfactory. The only issue I had was with the bigger lady who worked up front. She has a bad attitude and has

Nataya J. on

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Had a bit of a misunderstanding at the end when I paid off my storage but U-haul continued to send be bills!...I’m guessing that everything has been taking care of...

cynthia j. on

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Josh was very professional and very helpful.

Dena P. on

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Very inviting, professional, efficient, and helpful so I would be able to smoothly use the entrance/exit gates, and secure my unit.

BILL M. on

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Very nice. A little dated but overall was very nice. It would have been nice to have later access @ n/c

caleb t. on

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The staff are awesome!

ERIC B. on

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We had absolutely no problems

Vlado M. on

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Storage of Hefner is a great place to keep your stuff for a long time. We been using this facility for 18 months and as we left our stuff there we get everything in the same condition. Thanks Hefner

Virginia L. on

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Thank you

Jocelyn S. on

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Received great customer service!

Erica S. on

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No comment

SALLY H. on

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My experience with u haul weren't from adequate to totally frustrating when the previous manager and staff were replaced with the current management crew. I would have departed sooner if I'd had a way

lisa h. on

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Terrible experience and they charged for a whole month’s after I told them I was moving my boat and wouldn’t let me get it unless I did

Jenise W. on

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Cassie was amazing. I spoke w/Joshua, who told me it was $25/mo, but when I got there, I was charged $35/mo. Not happy but what could I do but pay it.

clarice a. on

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Great service Joshua was great!

kurtis l. on

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Furniture was covered in mice feces when we moved out. Couches might be unusable. Very upsetting.

sonya s. on

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Josh was very helpful and polite

patrice c. on

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The service was very poor.

Michael S. on

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Tisdale extremely helpful and competent.

PAUL A. on

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Initially had a problem with the access card but that was eventually worked out.

Ashley O. on

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Worst experience ever

Ashley O. on

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all good

kaudet r. on

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Everything was great, just couldn't afford it mother passed and could not afford to pay anymore. Thanks for your service

KERCENA R. on

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I had no problems with this storage unit.

Victoria W. on

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I really appreciate the program that gives a free month storage when you rent a truck or trailer. I’ve been able to use this facility twice, and it has been an excellent experience both times.

Sandra O. on

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I had no problems and all the staff helped in any area I had a problem.

TWILA H. on

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Had stuff in there for 14 years and the stuff was always helpful and understanding in any situation....Thanks so much

Gloria T. on

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I believe making a client purchase insurance is ridiculous and should be a choice, not a requirement. Also, Uhaul storages within 20 miles of one another should be priced the same.

Macy W. on

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Conner was no help , screwed everything up . Everything I was promised was a lie . I wasted 2 hours

seyaneh m. on

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My initial visit on fri the 27th was ok service, however on Sunday Conner was there and that young man was phenomenal in everyway.

TERECA D. on

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Loved my time there. Thank u for keeping my belongings safe and secure for more than two yrs. Not one problem.

MARJORIE S. on

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Good services were provided, location is great. Employee was very helpful and kind, and in the future will use you all again.

WAYMON G. on

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As a long time customer I can only say, “keep up the good work.”

brandy r. on

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Good

TYROD E. on

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Good for its purpose