Customer Reviews for U-Haul Moving & Storage of Hialeah

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Hialeah

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Earl H. on

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Samuel M. on

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Ensure customer have ALL their rented equipment ready to go so customer dont have to make extra trip to get forgotten equipments

Hortensia A. on

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Rate personal not explain the cost of the rental and miles charges

Jorge A. on

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Average score is because i had to spend 20 minutes parking the auto transport in a narrow spot where they store them. I should be able to drop it off in a convenient spot. Staff was as helpful as he could be for an 18 year old.

Victor M. on

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Matias V. on

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Great customer service. The gentlemen there were knowlegeable and ready to help with any questions. Great staff!

Haydee V. on

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Michael was very hospitable and courteous.....

Ernesto A. on

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Myriam R. on

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Just make sure the moving helpers are really aavailable when they say they are.

Angelica S. on

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Ivan M. on

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Elvia G. on

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julio P. on

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Excellent service!

Sergio I. on

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Dolly ordered online not in van. I was told to remind the personnel but I forgot. However, I think the dolly should have been in the van before it was delivered to me. The gas on the form was more than the actual amount. I had to point this out to the personnel.

RAUL C. on

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Naymara C. on

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All the staff were helpful beyond measure. I congratulate the management for their wonderful staff. Keep up the good work.

Arturo S. on

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Rafael T. on

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very good services

Angel O. on

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Provide discounts for people who will rent for less than a day

Abel D. on

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Raul P. on

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Everything was perfect Although I did everything through uhaul. Com the emplyee s made easy for me and quickly I was in and out with truck less then 11 minutes Great experience on a Sunday the employees about 4 of them and place was with quite a few customers just did an excellent orderly job to get everybody out ASAP good job

CARLOS L. on

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First time at this location and when I saw that the majority of the place was run by younger employees I expected them to be the typical millennials, but I was wrong. Everyone I spoke with was courteous and very helpful. The contract was explained to me and I was out and about in no time, the return was also very easy and once again everyone was extremely helpful. The final bill was explained and presented to me and I was emailed a copy of it for my records. Will recommend this place to family and friends.

Daniel T. on

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saul A. on

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Very professional.

Isa C. on

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Rolando C. on

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HAYDEE C. on

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The employees were courteous and professional. Will do business with them again , for sure.

Ivan C. on

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Francisco P. on

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Great service, i highly recommended to others.

Ramon P. on

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Carmella L. on

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Mr Mambuca I can’t thank him enough for his help and kind words

Rogelio L. on

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I rent for 2 hours and the price was expensive $ 64

Ivette G. on

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This is my second time renting a van here. This one wasn’t as clean as the first one but still a great experience renting at this location. I will be back for sure and highly recommend to anyone needing to rent a van or truck.

Orgel S. on

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Excelente servicio

BBCASEWORK B. on

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Van was dirty on the outside, need it wash.

Jorge A. on

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jose C. on

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Grisell B. on

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Abraham G. on

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Heyssell g. on

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Jose Martinez was very courteous and helpful. This is the third time he has provided service for us and without a doubt, he goes above and beyond for us. Thank you, Jose!

Jenny M. on

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My auto transport needs to be removed from my order. I delivered it on September 1st at 4 pm to your premises. Customer service was very good.

Jenny M. on

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Adela made my customer experience better. She explained matters clearly and met my needs beyond expectations.

Ramiro R. on

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They took well care of my needs

Gratia Plena L. on

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Computer system leaves a lot to be desired. I have previously rented storage at this facility and my previously provided information was not in the system. Please fix it.

YANET M. on

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great service

Claudia P. on

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Gracias por tu ayuda Carla!!

Claudia P. on

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Excelente trabajo Carla!! Muchas gracias

Claudia P. on

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Na

CARMEN C. on

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N/A

Elizabeth G. on

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Thank you for your help

Farid E E. on

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Thank you

Farid E E. on

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Well served facility

kelvin c. on

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I had two antique paintings taken from my storage at 6150 W 20th Ave Hialeah, Fl location. There were no signs of forced entry so the only explanation for the missing paintings is the uhaul staff

Tyeshia D. on

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The service from the staff was poor and staff didn’t deliver factual information. There’s no 24 hour service which is really a inconvenience

Adela H. on

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Contracting the services of U-Haul Moving was a positive experience thanks to the thorough customer service skills demonstrated by José and Chris.Both are resourceful, providing clear-cut information.

caroll v. on

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Jose took care of me he was great really went beyond the call of duty to help me with all my concerns and needs in reference to returning my truck rental and storage space , he was great

Michael R. on

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Very clean, secure, easy access and a very friendly and helpful staff.

ERROL W. on

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Carla is an excellent Service Representative. The Best. I have managed hotels for 40 years. Her customer service skills are remarkable, extra ordinary. Andres leads by example. Good job TEAM.

Lissette A. on

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Maritza T. on

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Very pleasant people

Gustavo R. on

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Uhaul totally screwed up my move from Missouri to Florida. They forgot to ship my stuff, then they did it 20 days later and tried to charge me for the extra time of storage needed because of them!!!!

Miguel C. on

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Great service.

Guillermo E. on

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Uhaul is an excellent storage facility

Queen S. on

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Staff was nice and very helpful

pablo c. on

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Thanks Karla For going to a extra mile to help me out u are awesome 👍🏼👍🏼👍🏼👍🏼

BERFRAN W. on

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GOOD SERVICES, KIND AND EDUCATED PEOPLE