Customer Reviews for U-Haul Moving & Storage of Hialeah

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Hialeah

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Francisco P. on

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Great service, i highly recommended to others.

Ramon P. on

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Customer did not leave a comment.

Carmella L. on

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Mr Mambuca I can’t thank him enough for his help and kind words

Rogelio L. on

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I rent for 2 hours and the price was expensive $ 64

Ivette G. on

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This is my second time renting a van here. This one wasn’t as clean as the first one but still a great experience renting at this location. I will be back for sure and highly recommend to anyone needing to rent a van or truck.

Orgel S. on

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Excelente servicio

BBCASEWORK B. on

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Van was dirty on the outside, need it wash.

Jorge A. on

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jose C. on

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Grisell B. on

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Abraham G. on

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Some of the employees were very rude and made me felt uncomfortable.

Carlos P. on

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I use this location often. I’ve never had a problem. Great customer service!

Mark A. H. on

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Alejandro P. on

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Jorge A. on

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NOYLID H. on

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Peter G. on

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Very clean and organized

JORGE A. on

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Rafael O L. on

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Good

Francisco T. on

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Easy pickup/dropoff process.

Orlando G. on

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Overall experience was great, thank you.

Samantha L. on

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RAUL S. on

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drop off was fast and painless. employee immediately dropped what he was doing to get me in and out. also super friendly and knowledgeable. another great employee.

Miguel P. on

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Fast/Great service.

Ivette G. on

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I was nervous because it has been years since I rented a UHaul and my last experience (not at this location) was rough. I was super impressed. The location was great and the service was awesome. I will definitely be back.

Abdulahi I. on

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YADIEL E. on

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Roberto E. on

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Jesus A. on

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Jose V. on

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Excellent customer service

Amanda A. on

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anna E. on

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Carlos B. on

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I did a previous trailer reservation , but when arrived there it was 6 persons before me , then it passed more than 40 minutes to get in front of the service person he said that the computers were so slow, and that was the reason of the delay .

Carlos H. on

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when i picked up the car I was told that it had like 1/4 tank only, so I was getting a $14. car gas credit. When i got in it it was almost out of gas ( 30 miles left ) so I told them and I was told I was getting another $14. credit. This was never applied to the bill. when i reviewed it at home. The guy that checked my return was very very nice

Jacqueline A. on

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SERGIO REYNOL G. on

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Excellent service good

Rachael C. on

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I had a bad experience at a Uhaul connected to a gas station. I still needed a trailer so I came to the Hialeah location. The representative there, Michael, was extremely helpful. Both he, the mechanic, and location manager made sure my hitch was good and the equipment was properly hitched up. Although I had to take a smaller trailer than I reserved at the other location, the attention to care and safety at Hialeah was amazing. I will return to this location because of their outstanding customer service. I cannot emphasize enough how helpful and attentive Michael was- he is an asset to the company.

Raul S. on

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Me entraron un equipo en mal estado y con un neumático inutilizable ,perdí todo mi día a esperar lo reparen Mal servicio en la sucursal del palmetto y la 60 en Hialeah y no hicieron nada para ayudarme Pido me reembolsen mi dinero de la renta

Orlando U. on

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Excellent service

Heyssell g. on

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Jose Martinez was very courteous and helpful. This is the third time he has provided service for us and without a doubt, he goes above and beyond for us. Thank you, Jose!

Jenny M. on

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My auto transport needs to be removed from my order. I delivered it on September 1st at 4 pm to your premises. Customer service was very good.

Jenny M. on

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Adela made my customer experience better. She explained matters clearly and met my needs beyond expectations.

Ramiro R. on

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They took well care of my needs

Gratia Plena L. on

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Computer system leaves a lot to be desired. I have previously rented storage at this facility and my previously provided information was not in the system. Please fix it.

YANET M. on

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great service

Claudia P. on

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Gracias por tu ayuda Carla!!

Claudia P. on

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Excelente trabajo Carla!! Muchas gracias

Claudia P. on

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Na

CARMEN C. on

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N/A

Elizabeth G. on

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Thank you for your help

Farid E E. on

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Thank you

Farid E E. on

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Well served facility

kelvin c. on

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I had two antique paintings taken from my storage at 6150 W 20th Ave Hialeah, Fl location. There were no signs of forced entry so the only explanation for the missing paintings is the uhaul staff

Tyeshia D. on

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The service from the staff was poor and staff didn’t deliver factual information. There’s no 24 hour service which is really a inconvenience

Adela H. on

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Contracting the services of U-Haul Moving was a positive experience thanks to the thorough customer service skills demonstrated by José and Chris.Both are resourceful, providing clear-cut information.

caroll v. on

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Jose took care of me he was great really went beyond the call of duty to help me with all my concerns and needs in reference to returning my truck rental and storage space , he was great

Michael R. on

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Very clean, secure, easy access and a very friendly and helpful staff.

ERROL W. on

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Carla is an excellent Service Representative. The Best. I have managed hotels for 40 years. Her customer service skills are remarkable, extra ordinary. Andres leads by example. Good job TEAM.

Lissette A. on

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N/a

Maritza T. on

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Very pleasant people

Gustavo R. on

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Uhaul totally screwed up my move from Missouri to Florida. They forgot to ship my stuff, then they did it 20 days later and tried to charge me for the extra time of storage needed because of them!!!!

Miguel C. on

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Great service.

Guillermo E. on

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Uhaul is an excellent storage facility

Queen S. on

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Staff was nice and very helpful

pablo c. on

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Thanks Karla For going to a extra mile to help me out u are awesome 👍🏼👍🏼👍🏼👍🏼

BERFRAN W. on

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GOOD SERVICES, KIND AND EDUCATED PEOPLE