Customer Reviews for U-Haul Moving & Storage of Hialeah

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Hialeah

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LUIS L. on

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Juan Carlos R. on

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Truck with maintenance service required signal on. Line to rent the truck with previous reservation and online check in, more than 40 minutes. Only one representative on side to help all costumes, but she was super nice and professional. Not a good experience at all.

PEDRO V. on

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Clean the van. Answer phome before 40 minute .

JOSIF B. on

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BERNARDO ERIC p. on

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All personnel were very kind and professional

Enrique B. on

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Ignacio M. on

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The personal that received the truck charged me $7.12 because based on his perception the trick was not filled up to 7/8 of the tank, I put gasoline before returning way over the line that I received it but he said that I was wrong treated me rude and at that point I just want to get the hell out, got a really bad experience returning this rental, way over the great service that I received at the Fort Myers location where I rented

Omar B. on

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No estaba el trailer me hicieron los papeles para uno que no estaba volvieron a hacer los papeles no tenian el horario de recogida bien en fin un desastre.

Danis A. on

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JULISSA P. on

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Alejandro N. on

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Eduardo C. on

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Erick B. on

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marcell n. on

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Greisy R. on

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RAFAEL C. on

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Eduardo D. on

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Michael D. on

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can not think of anything!

Juan O. on

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This review is on the overall experience with the company and not on the service of the employees at the location I rented from. The truck was dirty. We killed two cockaroches in the process of the rental. Also we were taking longer than expected to finish our task and i could not get in touch with a representative to discuss how much more it would cost us or how we could return the truck at a later than scheduled time. The lack of being able to communicate with someone was extremely frustrating.

JORGE G. on

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Fast and perfect service!!!!

rangel v. on

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JUAN P. on

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Charge for mileage is a little high; you might want to consider reducing it so customers would return happier to do business with you.

FRANK E. on

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Excellent service

Guillermo E on

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Great place to rent storage.

DAN MIGUEL C. on

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Very good service

Evelyn F. on

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Have more carts available. Thanks.

JOSE F. on

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I drove a total of 20 miles on my rental I used it for a short ride, and was charged $15.00 in gas- that is ridiculous. Will never rent again from U-haul.

ana D. on

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Outstanding , prompt and friendly customer service. The process was simple and easy. I highly reconnend to others!

EVELIO P. on

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Jessenia C. on

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ROBERT M. on

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I love the people they where courteous professional they always go out of the way to help you thank you very much

Beatrice C. on

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HECTOR G B. on

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ALEXIS J V. on

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Evelyn S. on

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No waiting time fast an easy and very courtesy??

Leidys P. on

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JORGE E M. on

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Thank you

MARIANGELICA A. on

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RAUL E M. on

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Have associates that are customer service orientated, and engaging. It Seemed that I and others customer there that day were a bother. If they were not in such a mood to dismiss me I would have purchased some moving supplies there rather than driving to a box store.

Alfonso G. on

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frank g. on

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rafael m. on

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DARLENE C. on

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The boys that work there did not know how to rent a vehicle so I had to wait a long time to get my vehicle when I finally did the lady was nice and courteous I can see why the boys are only there to clean things or two make sure that the vehicles are returning timely and have a full tank of gas some of them were more knowledgeable than others some of them didn't want to help at all I didn't make an effort to try customer service on the end of the day I was poor but I understand exactly why

NELSON A. on

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I did the reservacion on line and it say that marking the drop off location was optional but when i printed the resevation it say that the drop off location was the same as the pick up so i went there the day before to make sure thet everything was fine and i was told that yes, everything was ok and thd lady ask and gave me info about the different location on Tampa to drop off the equiptment only to be told the next day a all different thing and be charge more than double the amount that i was going to pay originaly. Very bad experience on this day .

Aramis P. on

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All the workers doing well.

JOSE A C. on

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Roderick S. on

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Staff was very helpful.

Trinette Z. on

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Rolando B. on

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JUAN CARLOS V. on

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I had a great experience and will continue to return and rent here at this location.

jorge g. on

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the unit i reserved on line was not available at time of pickup

CARLOS P. on

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CARLOS L. on

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Nothing

PAVEL M C. on

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GAUDELIO R. on

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Siempre muy buen servicio

jose m. on

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I was given a hand truck with bad wheels

Ernesto A. on

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I had a reservation for 10 truck and additional dolly and they didn't have the dolly thanks to this people my back is killing me..

JOSE n. on

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Excellent customer service

ROBERT B. on

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Karla was great and each time I go it's easy friendly and convenient

Joy F. on

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CESAR A J. on

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HUDSON N. on

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RAMON S. on

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Christina H. on

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VICTOR D P. on

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MATTHEW S. on

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Very polite and helpful

Asbel G. on

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Sinaisky R. on

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DAVID D. on

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Customer service representative was fast in locating a truck for me ,very kind and professional . David Diaz

JORGE C. on

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Maikel L. on

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Received great customer service fron Carla

arturo r. on

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JOSE A B. on

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Service was excelente

Yvette g. on

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Elias S. on

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My only comment would be that is was a very long time to helped in the morning. After conversing with clients in line, they said it was always the same thing

Armando R. on

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Everyone was very helpful. I know I can depend on UHaul for all of my future moving needs.

Lourdes M on

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The facility is well maintained and the staff very helpful. It was an excellent experience. Thank you128516128516

Lourdes M. on

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Julia M. on

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CRISTIAN G. on

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DAVID D. on

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Jose R. on

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Love carla hernandez. Great smile service. Loved it.

FRANK F. on

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CHRISTOPHER L. on

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BERNARDO M B. on

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DANIEL D. on

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DONT HANG UP ON CUSTOM AND CHARGE FOR FUEL WHEN JUST FILLED IT UP BEFORE I RETURNED IT

vivian i. on

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EVARISTO S. on

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ashley m. on

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Great service pickup drop of beyond easy

Hernando M. on

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Robert R. on

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So I get the location to pick up my rental. The location it's full of car and next to the building its and open space with no sign no where saying no parking. So I parked there. Go inside make the line. Like 5 min later a gentelmen come is saying to move the truck and put it somewhere where. I go see if the truck it's blocking and it's not. So j go back inside and he fallows me. Telling to move it because a truck it's going to hit it. I told him I will move it ones am done. So the guy la tell the lady's that work there not to rent me anything. The lady does rent it to me she was really help full. But he was not he made a show in front of other customer. Come to find out it the manager of uhaul Andrew lambuca. My name it's Robert Rios number 786-304-5306 if any question pls call me ty

mailenin g. on

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Evelyn F. on

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Jack G. on

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i was charge a cleaning fee and i return the truck clean, the manager said i had to pressure clean the truck and nobody told me that before i rented the truck. i was very unhappy with that. it cost me $25 extra.

JOSE T. on

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STEFAN S. on

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RICARDO N. on

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I want thank the manager because they dont have a vehicle in the stock according to the system, and he found one for me Thank again

raul r. on

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The dolly I rented to transport my vehicle was horrible . I couldn't back it up with the vehicle on .

ALVY M. on

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marbelis h. on

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During my rental i was sent to a location that did not exsist i tried to return the uhual and there was no customer service representative available at the location to guide me on how to get to the destination. Horrible experience wasted alot of money driving around trying to find a location that seemed to be off the map

CARLOS G. on

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LUIS D. on

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parking was a little difficult due too few parking spaces. lot Guy Jose Martinez made the returning of the trailer a great experience. thank you

Iris R on

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Adela was extremely helpful and attentive. Unfortunately I could not continue renting a space there as the hours are not convenient.

MARGARITA L on

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Nos dicen un precio y después es otro ,tuve que ir a la oficina varías veces a quejarme por problemas

DOROTHY JEAN M on

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It always took 2 to 3 pple to help me due to a language barrier. If you get there the morning of your due date, you find a lock on your storage. I thought it was if you were PAST DUE, not due.

Mark M on

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AWESOME experience w/Andres. Extremely attentive, super helpful, very accommodating to needs- gave all space we needed to transfer stuff and re-pack. 200 characters not enough to describe, and thank

HAROLD Z on

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Doris was a GREAT help!

JON F on

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Great experience.

HAROLD Z on

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Doris was a GREAT help and very friendly and knowledgable.

AGUEDA A on

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the guys where amazing and great help !! Thank you

ROBERTO P on

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very good security

JOSE C on

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Excellent service, friendlynes at its best

PIERINA RACHEL R on

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Very good in general. Just that sometimes they have only one employee in the counter and the line of customers waiting is too long!

ZURAMI V on

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The unit had a roof damages and the rain went in the unit and damaged somethings.

MARIA C on

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My storage had a lot of cockroaches and eggs!

MARIA O on

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Needs personal in the office and the outside, only one person attending, specially in weekends when it`s more people coming.

TERESA S on

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I used this place in the past and will continue in the future! Great people and great place:

ROSE MARIE V on

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Facility level of service: Excellent My Experience: Very pleasant

CYNTHIA D on

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Mostly good experience, I did have a problem with a phone experience which I know wasn`t anyone at the Hialeah facility.

LUZ MARINA A on

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I always recommend u-haul,for years is been given excellent service secure and rates thank you U

LUZ MARINA A on

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I always recommend u-haul,for years is been given excellent service secure and rates thank you U

YOLANDA IYINEXIS C on

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Gas tank was full on f attendant insisted not on F. A rip off. Will never go here again

JACKLYN E on

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My unit had mold and was wet and the roof was all bent/dented all my furniture got ruined and full of bugs

LYALS E on

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very helpful in finding a unit on New Year`s Day after i had been 3 other locations

ZAMIRA E A on

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The best staff ever!!!

ZAMIRA E A on

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The best staff ever!!!

JUAN CARLOS O on

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Perfect

JAIRO` A on

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The service was great !

JAMES S on

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I rented 2 storages at this location and it was perfect. Thanks the manager Mr Martin Rodriguez, and customer services Doris Ruiz who is very nice and patient. I recommend this place, you are the best

DAVID T on

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We moved to another storage facility that has more hours of access. The personnel have always been great.

ELSY Z on

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Very satisfied with my experience, rverything was real convieant. I appreciated the great customer service.

NEHEMIS L on

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I`ve now been charged twice for an empty ubox and my bank account is overdrawn. Won`t be using this service again. DC side was perfect..

ROSA PAULINA M on

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This is the worst U-Haul I ever been...storage unit filthy and about to collapse. I will never recommend this U-Haul....

ADOLFO S on

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More staff in office is necesary since only 1 or 2 are not enought

MIAMI LAKES S on

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Dishonest organization. Call 305-820-2913 to discuss.

ROBERT EDWARD B on

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I left because of constant rate increases. I would think after three DISCOUNTS would apply. I wonder how specials I missed out on. You know the ones to ATTRACT new business.Poor business practice.

MIGUEL L on

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I will recommended Very friendly staff Very right in the prices too

BRIAN JAMES D on

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Ana and Doris went out of their way to help me! Ana is a rock star! Ana and Doris deserve recognition for their excellent customer service!

CARLOS Z on

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Limited times. Had to wait until someone gave back the key or the manager could open the unit. Had to make long lines and be there even an hour to get attended.

GLENDA P on

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The staff including the manager weren`t nice at all or helpful. Never going back

ROSA R on

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The staff was great, especially the kid that was chubby and lost weight. I noticed after leaving was slight water damage and roach/rat droppings. Needs a good extermination.

MARIE M on

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This is my first time renting a storage unit. My unit has a patch on the roof as if it leaks. hopefully my belongings does`nt get damaged. Very Shocked.

GRACE D on

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Everyone was very helpful, treated me with the up most respect. I am greatly satisfied with the customer service and the unit as well.

EVELIN J S on

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It was very nice experience. I was my first time renting a storage. I`ll refer all my friend to go there.

ROBERTO R on

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Should be open at least to 10 pm.Thanks

LOUIS T on

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Oscar treated me promptly and was very good in explaining everything. Would recommend to my friends.

BONI C on

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The absolute worst, the only reason I did not move sooner is because I was in the middle of finishing a masters degree. Having to stop at office before and after going to unit stupid.

JAVIER P on

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baaaaaaaaaaaaaad customer service!! you guys suck!! they keep talking to their girfriends on the phone at the same time they r helping people, then they say i call you back in 5 MIN. NEVER HAPPENED

ADAM V on

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The staff was nice but they had no idea what they were doing. They act like they never did a u boxe before

ADAM V on

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Bad experience all around....

JULIE G on

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the best serviced i have ever recived thanks to the gentlemen that assisted me at the counter and jose the gentlemen outside who helped me in the pouring rain with my stuff

GARY C on

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it was nice to have cart to help with unload/load and all of the staff was attentive

ADRIANNA M on

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the one in hialeah,fl the store manager was rude and unprofedional thanks to h him their company lost money becouse me and all my friends and family will never use them again no people skills.

ADRIANNA M on

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Staff was very rude

FELIX G on

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Lady was unfriendly and felt like she did not want to be there. Hardly any explanation or options. Horrible phone ethics for customers on the phone and right in front of visiting customers.

ABBIE C on

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The storage room flooring was not cleaned. Narrow driveway going to the storage.