Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Está Esta es mi segunda vez que rento con ustedes y regresé por el buen trato y el buen servicio que tienen, gracias, muchas gracias por existir y recomiendo 100 por ciento este U-HAUL
⭐️⭐️⭐️⭐️⭐️ 👍
Roberto T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LIESEL d
|
Overall Experience
Rating:
5.0
Is the best place for a rental u-haul trust me thanks
ANGEL O
Rating:
5.0
Great customer service
REINIER E
Rating:
5.0
Thanks
MAURICIO P
Rating:
5.0
Took care of the situation I was in love them thank you for your help
Jean B
Rating:
1.0
They charge for fuel. And i return the truck with the same level of fuel
WILMER D
Rating:
1.0
Miss Rodena threw boxes out of the uhual pod all over the driveway & the manager called cursing me out
“That bitch ain’t gone answer” … I answered & heard her very clearly.
Jasmine L
Rating:
5.0
Nothing. Staff were fast, highly competent helpful easy check in easy turn in.
MATTHEW V
Rating:
5.0
Customer did not leave a comment.
TANZEEL U
Rating:
5.0
Customer did not leave a comment.
MARIBEL C
Rating:
5.0
Customer did not leave a comment.
Maria A
Rating:
5.0
Customer did not leave a comment.
SELIM K
Rating:
5.0
Customer did not leave a comment.
LESTER R
Rating:
5.0
Customer did not leave a comment.
Nemuel M
Rating:
5.0
Customer did not leave a comment.
MERY P
Rating:
5.0
Customer did not leave a comment.
NICOLAS E
Rating:
5.0
Customer did not leave a comment.
ADRIAN H
Rating:
3.0
At night exterior lights sometimes weren’t functional .and storage did not have any lights inside.
Roydel C
|
Overall Experience
Rating:
5.0
Thanks
RACIEL R
Rating:
5.0
Customer did not leave a comment.
ANARELY R
Rating:
5.0
Excelente
JOSE M
Rating:
5.0
Great overall the guy who helped us out explained everything and told me what to do when i return it if it was after 5pm did a step by step with me thank you eddy f and the Hialeah’s staff the office and show room was super clean and organized.
ANGELA B
Rating:
5.0
Great experience, very well taking care of .
RICHARD M
Rating:
5.0
Excelle
MONICA C
Rating:
5.0
Smooth return.
Carlos P
Rating:
5.0
Customer did not leave a comment.
ADRIAN S
Rating:
5.0
Excelente
JOSE M
Rating:
5.0
Customer did not leave a comment.
ROSA S
Rating:
4.0
Customer did not leave a comment.
VICTOR L
Rating:
5.0
Customer did not leave a comment.
MARISOL K
Rating:
5.0
Customer did not leave a comment.
DARYL C
Rating:
5.0
Customer did not leave a comment.
ANGEL V
Rating:
5.0
Customer did not leave a comment.
JORDAN G
Rating:
5.0
Excelente servicio muy buena profesionalidad y atendimiento al public
ALEJANDRO V
Rating:
5.0
Customer did not leave a comment.
JESSICA S
Rating:
5.0
Customer did not leave a comment.
MARTA M
Rating:
1.0
Nobody inspect the truck with me, they just give me the key, and told me the truck is out side.
MANUEL C
Rating:
5.0
Customer did not leave a comment.
RAUL D
Rating:
5.0
fast check-in and check-out. pretty convenient.
ALFREDO C
Rating:
3.0
Make sure the truck is well maintain.
The unit I rented has problem with the transmission and alignment. Very bad experience
MARCO S
Rating:
5.0
Nice
ALEJANDRO R
Rating:
1.0
Customer did not leave a comment.
GUILLERMO R
Rating:
5.0
Good servic
RENE V
Rating:
5.0
Customer did not leave a comment.
Eleyner H
Rating:
5.0
Customer did not leave a comment.
BAYARDO G
Rating:
5.0
todo bien exelente
GUILLERMO L
Rating:
5.0
Muy probable
PILAR G
Rating:
5.0
Customer did not leave a comment.
LAZARO G
Rating:
1.0
Talk with the manager that he most not talk custumer in that way
YOVANI S
Rating:
5.0
Customer did not leave a comment.
JONATHAN P
Rating:
5.0
Customer did not leave a comment.
JONATHAN P
Rating:
5.0
Customer did not leave a comment.
ERIK C
Rating:
5.0
Customer did not leave a comment.
REINIER I
Rating:
4.0
Customer did not leave a comment.
HECTOR F
Rating:
3.0
Los precios publicados no son nada parecido a lo terminas pagando
JEAN T
Rating:
5.0
Customer did not leave a comment.
JUAN H
Rating:
5.0
Juventud divino tesoro,gloria a Dios por los trabajadores jovenes
ANDRES B
Rating:
2.0
THE TRUCK WAS VERY DIRTY AT PICK UP, AIR CONDITIONING WAS NOT WORKING, HAD LOW TIRE PRESSURE
WE HAVE BEEN CLIENTS FOR MANY YEARS OF UHAUL, THIS EXPERIENCE WAS NOT ACCEPTABLE, AND UNFORTUNATELY THE STAFF WAS NOT HELPFUL AT ALL, THEY DID NOT CARE.
JULIO R
Rating:
5.0
Customer did not leave a comment.
IVAN M
Rating:
1.0
Si agua limpia parabrisas, luz indicándolo
El personal moneara acorde para dar servicio
RENE C
Rating:
5.0
Five 🌟
RAFAEL T
Rating:
5.0
Customer did not leave a comment.
HUMBERTO G
Rating:
5.0
Customer did not leave a comment.
DAVID F
Rating:
5.0
Customer did not leave a comment.
Michelle F
Rating:
5.0
Customer did not leave a comment.
Eugenio O
Rating:
5.0
Open at 6 AM
ALEXIS M
Rating:
5.0
Customer did not leave a comment.
MANUEL R
Rating:
5.0
Todo excelente. Mantenerse asi
LAZARO H
Rating:
5.0
Customer did not leave a comment.
PAOLA I
Rating:
5.0
Customer did not leave a comment.
ALBERTO F
Rating:
5.0
Awesome service. I will rent again from you for sure. Thank you
SILDE G
Rating:
5.0
Easy drop off. I used the app and had to call for assistance. The lady was very helpful and guided me all the way.
Randall S
Rating:
1.0
The young adults that work at this location have no tact for working with the public. Neither of the
workers could be bothered to look up from their phones. Fail to give clear directions and act annoyed at actually having to work. Horrible experience
BRYAN C
Rating:
5.0
The staff was professional and curious Truck was available for pick up as soon as the paperwork was done.
HECTOR V
Rating:
5.0
Thank you
JONATHAN D
Rating:
3.0
This week I rented a truck at this location, and upon picking it up, the truck had the check engine light on. When I mentioned it to the person assisting me, they said it was not a problem, to which I responded that if anything happened to the engine, they would not be responsible for that damage. The vehicle was dirty on the outside; I understand this could be due to rain, but it is a minor issue, though I wanted to inform you anyway. During my trip with the truck, it started to rain and water began to enter through the driver's door seal, getting me wet. Honestly, it was not a good experience. I hope this small comment helps improve the fleet because I use it regularly simply because it is close to my office. Best regards and much success.
LUIS C
Rating:
5.0
Customer did not leave a comment.
MILTON M
Rating:
5.0
Customer did not leave a comment.
LUIS G
Rating:
5.0
Help customer for parking personal car. Thanks.
AGUSTIN P
Rating:
3.0
Customer did not leave a comment.
Shalom W
|
Overall Experience
Rating:
5.0
Fast service
BAYARDO G
Rating:
5.0
Customer did not leave a comment.
DAVID F
Rating:
5.0
Excelente servicio
ROLANDO M
|
Overall Experience
Rating:
4.0
Hi. I was over-charge on the account. Waiting for Nikki from the Corporate Office to check it.
I run into the same situation several times before and Nikki, never check it or fix anything related to the charges.
Jorge Cardona
Jorge C
Rating:
5.0
Customer did not leave a comment.
CARLOS G
Rating:
5.0
Customer did not leave a comment.
HUGO A
Rating:
5.0
Customer did not leave a comment.
MIGUEL T
Rating:
5.0
Customer did not leave a comment.
ABEL S
Rating:
5.0
Customer did not leave a comment.
JOAO P
Rating:
5.0
Good services.
JULIO M
Rating:
5.0
Todo bien ,buen trato y lo voy a seguir recomendarlo y yo seguiré utilizando sus servicios gracias
JUAN C
Rating:
2.0
The two dollys I had ordered were not inside the truck. When I asked the representative they said they were out of the furniture dolly. The gas was not filled to full either.
Andrea S
Rating:
5.0
Overall it was good, convenient and easy for what it was intended to, the monthly rent was increased gradually every year or maybe less, but it went up above my pre set budget, there is plenty of competition around with all year round promo prices, not sure if they considered that , I was never asked why I was leaving , maybe we could just negotiate it, but overall is a great location, easy access, never had an issue , they keep it safe from rodents and roaches with their own crew . Will definitely recommend it
Michael J
|
Overall Experience
Rating:
5.0
Excellent
JOSE A
Rating:
5.0
Customer did not leave a comment.
CARLOS E
Rating:
5.0
Clean rapid transaction.
THEODORE R
Rating:
5.0
Customer did not leave a comment.
Eduardo C
Rating:
5.0
Customer did not leave a comment.
INDIRA C
Rating:
5.0
Friendly staff… recomended do registration online
Raul H
Rating:
5.0
staff was friendly and helpfull, service was fast the truck was ready when I arrived. Great employees and services
RANDY O
Rating:
5.0
Customer did not leave a comment.
BELINDA C
Rating:
5.0
Excelente servicio
ROLANDO M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rudy M
|
First Impressions
Rating:
5.0
La ubicacion y el acceso estuvieron muy adecuados para mi ubicacion, excepto que dejo el espacio en el tenia dis cosas por los aumentos de la renta.
Segundo E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Maria j
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Marta M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GENE G
|
First Impressions
Rating:
5.0
My family and myself have been here other times. Never had any issues very quick on getting things done
Marta M
|
First Impressions
Rating:
5.0
Todo bien gracias
Jose R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
EDUARDO L
|
First Impressions
Rating:
5.0
Todo bien
ERNESTO R
|
Overall Experience
Rating:
5.0
Muy buena atención y limpieza
JUAN P
|
First Impressions
Rating:
1.0
Find another storage please don’t use this location
Nautica T
|
Overall Experience
Rating:
5.0
Everytjing Wash Good !!!!
FRANCISCO R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DULCE E
|
Overall Experience
Rating:
5.0
Muy buena
YANEXYS V
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alberto Q
|
Online Move In
Rating:
5.0
Air seems to be either not on always or not working correctly. Very hot for climate controlled.
Jessica C
|
Overall Experience
Rating:
5.0
Recomendados al 100%, muy profesionales en atención al cliente
Jorge P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
alain e
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
MARK M
|
Overall Experience
Rating:
5.0
Andres was well informed and set us up quickly and made it so easy . Great friendly feeling , 10mins and we were all set. Thanks Andres
Joao P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Luis C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Orlando G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MELESONE J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RAMONA P
|
Overall Experience
Rating:
1.0
I had a real bad experience
Maribel F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jessica C
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Carolina B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nautica T
|
First Impressions
Rating:
2.0
Big miscommunication between their staff and I.
End result I am not able to storage what I need per u haul policies, and was not informed by staff until a few days ago
Had to cancel my rental space and find somewhere else in a rush on A Sunday! Not great
dayan e
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Rabrisha P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOEL E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MELESONE J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Yenifer M
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Rosario M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOSE L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joseph P
|
Overall Experience
Rating:
4.0
The girl that help ed was very polite
Zoila A
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Juhanni B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
cristian c
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
EDUARDO C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Yolanda C
|
Overall Experience
Rating:
5.0
Excelente servicio
WILMARY F
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JOYCE B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Miguel G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anthony V
|
First Impressions
Rating:
3.0
My storage until kept getting roach infested but other than that they have a great staff and kept the place need and we’re very attentive.
Elizabeth r
|
Overall Experience
Rating:
5.0
Everything was great… Had that unit for 15 years
I relocated and needed something closer to home.
GERMAN B
|
Overall Experience
Rating:
5.0
Exelente atención muy eficiente las multisoluciones
DEIVIS R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JORGE M
|
First Impressions
Rating:
1.0
El personal es descortés, tienen mala atención al cliente, el lugar le falta iluminación, y limpieza!!!
ANTONIO S
|
Overall Experience
Rating:
5.0
Me gusto
Mucho por eso me quede mucho tiempo
Ramon R
|
Overall Experience
Rating:
5.0
couple of times went thru the facility and the gate was wide open for everyone to go in and this last time that i went to give up the storage was the same other than that is all good and the best the people at the store were super
alejandro c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Barbara C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ZAIRIS C
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Jose O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Leonardo S
|
Overall Experience
Rating:
2.0
Están cortos de personal!!.. El sistema de reservacion en Internet funcional fatal !!! Llegas y los empleados no tienen idea de las reservas...Adela maravillosa!!!
Miguel F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MARIA L
|
Overall Experience
Rating:
5.0
Muy buena
MARLENE C
|
First Impressions
Rating:
4.0
Roaches… but ehh. What can you do about it. Gonna have to watch and inspect everything we unpack but it was a good place.
DANIEL R
|
Overall Experience
Rating:
5.0
Great service at this location.
Miguel C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
juan p
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jorge G
|
Overall Experience
Rating:
5.0
Adel and Brian were my heroes in every way! They were considerate, kind and very understanding of my situation. They cared, and their customer service was on point! Thank you guys for making my move smoother!
MICHELE V
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
PAULINE M
|
Overall Experience
Rating:
2.0
Todas las cosas tenían caca de ratón es decir q hay ratones y cucarachas en el sitio ,oscuro sin ventilación parte de las cosas tuvimos q botarlas porque tenemos na Niña y sus juguetes estaban con caca de ratón como bien les dije y nuestros muebles también y eso es un peligro por ende nesecitamos q nos hagan la devolución de los $215 q nos cobraron por solo pasarnos de fecha por cuestiones de tiempo por tan solo dos o tres días.Cuando pagamos un camión q casi nos costó $2000 el cual también estaba incómodo y con mucho ruido q no se podía casi ni manejar .
Alberto S
|
Overall Experience
Rating:
5.0
Excelente personal buen servicio Inglés & Español
Christian R
|
Overall Experience
Rating:
5.0
El americano q nos atendio fue muy amable con nosotros y nos ayudo bastante
Pedro C
|
First Impressions
Rating:
5.0
Everything was fine except I was told a rat box had to remain in the storage I did not like that
Elias A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jorge G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
PAULINE M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jose G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Aaron P
|
First Impressions
Rating:
5.0
Amazing service
Laura D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christian R
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
ORIALYS C
|
Overall Experience
Rating:
5.0
Todos los trabajadores de esta instalación son maravillosas personas !
Los felicitó !
Fe Y
|
First Impressions
Rating:
5.0
Gracias la atencoin muy profecional
IRISLEIDY M
|
First Impressions
Rating:
3.0
The unit which I had been renting for over 5 years was infested with very large cockroaches.
I had complained about to staff over the years and nothing was done about it.
LUIS F
|
Overall Experience
Rating:
5.0
Me atendieron muy bien y rapido. Estoy muy agradecido
jorge l
|
Overall Experience
Rating:
5.0
Was very pleased with everything !
BRYANT G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ZOILA C
|
Overall Experience
Rating:
5.0
I recommended to everyone , very clean , good services 🥰
Javier G
|
Overall Experience
Rating:
5.0
Excellent customer service. Very clean. Nice people.
pedro C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Katherine G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jose V
|
First Impressions
Rating:
2.0
I stored at this facility for many years. I endured price increases year after year. I watched my unit get worse and worse over time. Mouse sized cockroaches and mouse droppings on all my stored goods. I could no longer put up with skyrocketing rent and leave my goods in an unsanitary environment. So I give up. I emptied out my unit and will not recommend anyone to this facility. sincerely Jimmy Gilmore
JIMMY G
|
Overall Experience
Rating:
3.0
Thank you.
EIREN R
|
Overall Experience
Rating:
5.0
Mr Mambuca I can’t thank him enough for his help and kind words
Carmella L
|
Overall Experience
Rating:
5.0
Jose Martinez was very courteous and helpful. This is the third time he has provided service for us and without a doubt, he goes above and beyond for us. Thank you, Jose!
Orlando G
|
Overall Experience
Rating:
4.0
My auto transport needs to be removed from my order. I delivered it on September 1st at 4 pm to your premises. Customer service was very good.
Jenny M
|
Overall Experience
Rating:
5.0
Adela made my customer experience better. She explained matters clearly and met my needs beyond expectations.
Jenny M
|
First Impressions
Rating:
5.0
They took well care of my needs
Ramiro R
|
First Impressions
Rating:
2.0
Computer system leaves a lot to be desired. I have previously rented storage at this facility and my previously provided information was not in the system. Please fix it.
Gratia P
|
First Impressions
Rating:
5.0
great service
YANET M
|
Overall Experience
Rating:
5.0
Gracias por tu ayuda Carla!!
Claudia P
|
First Impressions
Rating:
5.0
Excelente trabajo Carla!! Muchas gracias
Claudia P
|
Overall Experience
Rating:
5.0
Na
Claudia P
|
First Impressions
Rating:
5.0
N/A
CARMEN C
|
Overall Experience
Rating:
5.0
Thank you for your help
Elizabeth G
|
Overall Experience
Rating:
5.0
Thank you
Farid E
|
First Impressions
Rating:
5.0
Well served facility
Farid E
|
Overall Experience
Rating:
1.0
I had two antique paintings taken from my storage at 6150 W 20th Ave Hialeah, Fl location. There were no signs of forced entry so the only explanation for the missing paintings is the uhaul staff
kelvin c
|
Overall Experience
Rating:
1.0
The service from the staff was poor and staff didn’t deliver factual information. There’s no 24 hour service which is really a inconvenience
Tyeshia D
|
Overall Experience
Rating:
5.0
Contracting the services of U-Haul Moving was a positive experience thanks to the thorough customer service skills demonstrated by José and Chris.Both are resourceful, providing clear-cut information.
Adela H
|
First Impressions
Rating:
5.0
Jose took care of me he was great really went beyond the call of duty to help me with all my concerns and needs in reference to returning my truck rental and storage space , he was great
caroll v
|
First Impressions
Rating:
5.0
Very clean, secure, easy access and a very friendly and helpful staff.
Michael R
|
Reservation
Rating:
5.0
Carla is an excellent Service Representative. The Best. I have managed hotels for 40 years. Her customer service skills are remarkable, extra ordinary.
Andres leads by example.
Good job TEAM.
ERROL W
|
Overall Experience
Rating:
4.0
N/a
Lissette A
|
Overall Experience
Rating:
5.0
Very pleasant people
Maritza T
|
Overall Experience
Rating:
1.0
Uhaul totally screwed up my move from Missouri to Florida. They forgot to ship my stuff, then they did it 20 days later and tried to charge me for the extra time of storage needed because of them!!!!
Gustavo R
|
Overall Experience
Rating:
5.0
Great service.
Miguel C
|
Overall Experience
Rating:
5.0
Uhaul is an excellent storage facility
Guillermo E
|
Overall Experience
Rating:
5.0
Staff was nice and very helpful
Queen S
|
Overall Experience
Rating:
4.0
Thanks Karla For going to a extra mile to help me out u are awesome 👍🏼👍🏼👍🏼👍🏼
