Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
the truck had a bunch of miles more than 150k, bad rought transmission and loose steering whell, well suited for a junk yard!.
Victor L
Rating:
5.0
Super store and expectacular services
Eddy C
Rating:
5.0
Customer did not leave a comment.
Francis R
Rating:
5.0
Customer did not leave a comment.
Yoandy O
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Francisco G
Rating:
5.0
Very good location and convenient for my family needs
Evigael S
Rating:
5.0
Customer did not leave a comment.
Jorge G
Rating:
5.0
Customer did not leave a comment.
Lourdes P
Rating:
5.0
Excelente servicio
JOSE B
Rating:
5.0
The faculty there were very polite very nice and understanding
Maria j
|
Overall Experience
Rating:
5.0
Keep up the good work 👏
RAUL M
Rating:
5.0
Customer did not leave a comment.
JOSE E
Rating:
5.0
Employees were very knowledgeable and helpful with the transaction. Very friendly throughout. We will be using them again in the coming months and I will definitely recommend them to n y family and friends.
Carlos H
Rating:
5.0
Customer did not leave a comment.
HEURYS R
Rating:
5.0
Rented there several times. Always courteous
Keith J
Rating:
5.0
Overall the truck was clean, but there were a lot of eggshells under the driver's floor mat. So you need more attention to this. Thank you
Monica M
Rating:
4.0
Customer did not leave a comment.
Curtis C
Rating:
5.0
Customer did not leave a comment.
Al L
Rating:
5.0
Make sure the equipment # is right in the contract besarse i hadas problem when returning it.
ROLANDO D
Rating:
5.0
Customer did not leave a comment.
DAVID F
Rating:
3.0
Service was ok. You need a working printer and/or WiFi for the customers to review the contract before taking the truck. I couldn’t open any of the emails until I got home with the truck.
Luis C
Rating:
5.0
Having more personnel will make it easier for customers to,they were 3 workers and more that 15 customers.
Reynaldo M
Rating:
5.0
Very good service
Erikch N
Rating:
3.0
Customer did not leave a comment.
Jessica G
Rating:
4.0
Customer did not leave a comment.
Manuel G
Rating:
5.0
There was no key for lock that secures the back rollup door. It was not necessary for my trip but it would have been a potential issue for someone going on a trip that would want to be secured. Still a good interaction.
Laurent C
Rating:
4.0
Customer did not leave a comment.
Luvis E
Rating:
5.0
Excelente servicio
linda g
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Juan R
Rating:
5.0
Excelente servicio
linda g
Rating:
5.0
Customer did not leave a comment.
AUSTIN S
Rating:
5.0
Very professional and very friendly person
RAFAEL T
Rating:
5.0
Customer did not leave a comment.
MARIA N
Rating:
5.0
Customer did not leave a comment.
CARLOS G
Rating:
5.0
Customer did not leave a comment.
Domingo L
Rating:
5.0
Customer did not leave a comment.
Ivian N
Rating:
3.0
Customer did not leave a comment.
Manohar R
Rating:
5.0
Customer did not leave a comment.
Vanessa A
Rating:
5.0
Excellent service
Juan N
Rating:
5.0
Excellent
Henry V
Rating:
5.0
Customer did not leave a comment.
JOSE C
Rating:
5.0
Customer did not leave a comment.
Osnier E
Rating:
5.0
Good job
DANIEL S
Rating:
5.0
Customer did not leave a comment.
Franklin M
Rating:
5.0
Excellent customer service. Mr. Luis mgr was outstanding. Will give 10 Star. Thanks
RAFAEL A
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
David D
Rating:
5.0
Thanks for your help on helping us!
Esther Z
Rating:
5.0
Rental and return we're quick and painless. Thank you
Fernando V
Rating:
5.0
Excellent service, clean and very functional equipment, 10 out of 10 attention.
cristian t
Rating:
5.0
Customer did not leave a comment.
Ricardo B
Rating:
5.0
Customer did not leave a comment.
Nemuel M
Rating:
5.0
Segir trabajando bien como lo han echo hasta hoy dia los chicos que estan atendiendo y entregando los camiones muy atentos y un exelente servicio good job gays
JOSE E
Rating:
1.0
It took a while to get help when I picked up, and after dropping it off they did not check it out until 3 days later. I called the day of after dropping it off, then the following day, could never get to an employee on the phone and it always forwarded to their call center which could not help.
noel s
Rating:
5.0
Through with the final check in process & closing out our rental. Location was very clean and well maintained
Sandra D
Rating:
5.0
Customer did not leave a comment.
OSCAR R
Rating:
5.0
Customer did not leave a comment.
Jenny R
Rating:
5.0
Customer did not leave a comment.
Jose H
Rating:
5.0
Súper
claudia m
Rating:
5.0
Owner was extremely nice and welcoming. I feel completely terrible he will have to deal with a broken truck due to the lack of care give from La mesa. It should not be his responsibility to loose out bc he was sent a sh*t truck.
arrianna C
Rating:
5.0
The trailer I rented this time was not clean, but over all the staff was very nice and helpful.
JUAN A
Rating:
5.0
Customer did not leave a comment.
Jeff V
Rating:
5.0
Profesional staff and courteous front desk, Equipment was available and ready.
Jorge T
Rating:
5.0
Customer did not leave a comment.
SALLENA M
Rating:
5.0
Customer did not leave a comment.
WILSON J
Rating:
5.0
friendly staff and user friendly app
Jose D
Rating:
5.0
Fast and professional
Pedro A
Rating:
5.0
Customer did not leave a comment.
PEDRO F
|
Overall Experience
Rating:
5.0
Verbal instructions should be provided on the procedure to return a truck after hours at the time of picking up the vehicle.
Miguel S
Rating:
5.0
Customer did not leave a comment.
JOSE R
Rating:
5.0
Customer did not leave a comment.
Yulier P
Rating:
5.0
Customer did not leave a comment.
Humberto G
Rating:
5.0
Perfect
Hernando M
Rating:
5.0
Exelente. Attention se. Lo. Recomiendo
LUIS L
Rating:
5.0
Customer did not leave a comment.
Noris J
Rating:
5.0
Customer did not leave a comment.
Patrick F
Rating:
3.0
Location seems to be understaffed. Midway through our trip the truck started displaying messages of issues on the dashboard with the tires. Upon returning the truck the customer service was worse as the gentleman there could not answer my question and then we had a heated exchange. Overall the location was easily accessible but wouldn’t use then again unless it is a dire situation.
Yessenia A
Rating:
5.0
Customer did not leave a comment.
ALI B
Rating:
3.0
The cab was clean but the cargo section was muddy.
Juan I
Rating:
5.0
It was a great , we will highly recommend this location in Hialeah , They were very nice and very fast.
Felipe S
Rating:
4.0
Customer did not leave a comment.
lazaro v
Rating:
4.0
El combustible deben llenar completo
RENE H
Rating:
5.0
Nada pues todo fue súper bien la atención la rapides excelente atención
Yulier P
Rating:
5.0
Customer did not leave a comment.
Maria G
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Abel F
Rating:
5.0
Customer did not leave a comment.
Brenda M
Rating:
5.0
excellent service
Deogracio R
Rating:
5.0
Customer did not leave a comment.
Humberto G
Rating:
5.0
Todo excelente
NORVENY C
Rating:
5.0
Customer did not leave a comment.
Markie L
Rating:
5.0
Customer did not leave a comment.
JOSHUA C
Rating:
5.0
Customer did not leave a comment.
luis e
Rating:
5.0
Personal con buena atención al cliente muy limpio el Acceso no tuve problemas nunca y lo Visitaba frecuentemente. Gracias
Janet T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANGEL R
Rating:
5.0
The service is excellent
Nerido M
Rating:
5.0
Customer did not leave a comment.
Oscar e
Rating:
5.0
Atención excelente
andres i
Rating:
5.0
Los muchachos excellent su customer service gracias
Isabel R
Rating:
4.0
It was a coincidence, because the U-Haul in Davenport made a huge mistake, but at end the problem was resolved
Angela V
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jovany H
Rating:
5.0
Buen servicio y atencion
PEDRO H
|
First Impressions
Rating:
5.0
Keep doing the excellent work
Jose O
Rating:
1.0
Customer did not leave a comment.
Jeffrey V
Rating:
1.0
When I went to pick up my 15 feet van after confirmation call from uhaul agent no van was available, then a nice clerk help me to get a 10 feet van which it wasn't big enough and me ended up paying for extra miles because I have to make more than one trip. Uful experience
Eduardo Q
Rating:
5.0
Muy autónomo, no hay dificultad para el funcionamiento, muy útil y económico. Gracias al equipo de trabajo.
Tania G
Rating:
5.0
Customer did not leave a comment.
BILLY G
|
First Impressions
Rating:
5.0
Amazing staff
maria p
Rating:
5.0
Customer did not leave a comment.
Vladimir G
Rating:
5.0
Customer did not leave a comment.
Rey b
Rating:
5.0
Customer did not leave a comment.
ORLANDO L
Rating:
4.0
Customer did not leave a comment.
Pedro F
Rating:
5.0
Customer did not leave a comment.
Erika G
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Mariana R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Miguel H
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Marcos A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ADEL C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carlos p
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dvon B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Francine M
|
First Impressions
Rating:
5.0
Está Esta es mi segunda vez que rento con ustedes y regresé por el buen trato y el buen servicio que tienen, gracias, muchas gracias por existir y recomiendo 100 por ciento este U-HAUL ⭐️⭐️⭐️⭐️⭐️ 👍
Roberto T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LIESEL d
|
Overall Experience
Rating:
3.0
At night exterior lights sometimes weren’t functional .and storage did not have any lights inside.
Roydel C
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Shalom W
|
Overall Experience
Rating:
5.0
Excelente servicio
ROLANDO M
|
Overall Experience
Rating:
5.0
Overall it was good, convenient and easy for what it was intended to, the monthly rent was increased gradually every year or maybe less, but it went up above my pre set budget, there is plenty of competition around with all year round promo prices, not sure if they considered that , I was never asked why I was leaving , maybe we could just negotiate it, but overall is a great location, easy access, never had an issue , they keep it safe from rodents and roaches with their own crew . Will definitely recommend it
Michael J
|
Overall Experience
Rating:
5.0
Excelente servicio
ROLANDO M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rudy M
|
First Impressions
Rating:
5.0
La ubicacion y el acceso estuvieron muy adecuados para mi ubicacion, excepto que dejo el espacio en el tenia dis cosas por los aumentos de la renta.
Segundo E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Maria j
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Marta M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GENE G
|
First Impressions
Rating:
5.0
My family and myself have been here other times. Never had any issues very quick on getting things done
Marta M
|
First Impressions
Rating:
5.0
Todo bien gracias
Jose R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
EDUARDO L
|
First Impressions
Rating:
5.0
Todo bien
ERNESTO R
|
Overall Experience
Rating:
5.0
Muy buena atención y limpieza
JUAN P
|
First Impressions
Rating:
1.0
Find another storage please don’t use this location
Nautica T
|
Overall Experience
Rating:
5.0
Everytjing Wash Good !!!!
FRANCISCO R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DULCE E
|
Overall Experience
Rating:
5.0
Muy buena
YANEXYS V
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alberto Q
|
Online Move In
Rating:
5.0
Air seems to be either not on always or not working correctly. Very hot for climate controlled.
Jessica C
|
Overall Experience
Rating:
5.0
Recomendados al 100%, muy profesionales en atención al cliente
Jorge P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
alain e
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
MARK M
|
Overall Experience
Rating:
5.0
Andres was well informed and set us up quickly and made it so easy . Great friendly feeling , 10mins and we were all set. Thanks Andres
Joao P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Luis C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Orlando G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MELESONE J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RAMONA P
|
Overall Experience
Rating:
1.0
I had a real bad experience
Maribel F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jessica C
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Carolina B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nautica T
|
First Impressions
Rating:
2.0
Big miscommunication between their staff and I. End result I am not able to storage what I need per u haul policies, and was not informed by staff until a few days ago Had to cancel my rental space and find somewhere else in a rush on A Sunday! Not great
dayan e
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Rabrisha P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOEL E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MELESONE J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Yenifer M
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Rosario M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOSE L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joseph P
|
Overall Experience
Rating:
4.0
The girl that help ed was very polite
Zoila A
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Juhanni B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
cristian c
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
EDUARDO C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Yolanda C
|
Overall Experience
Rating:
5.0
Excelente servicio
WILMARY F
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JOYCE B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Miguel G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anthony V
|
First Impressions
Rating:
3.0
My storage until kept getting roach infested but other than that they have a great staff and kept the place need and we’re very attentive.
Elizabeth r
|
Overall Experience
Rating:
5.0
Everything was great… Had that unit for 15 years I relocated and needed something closer to home.
GERMAN B
|
Overall Experience
Rating:
5.0
Exelente atención muy eficiente las multisoluciones
DEIVIS R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JORGE M
|
First Impressions
Rating:
1.0
El personal es descortés, tienen mala atención al cliente, el lugar le falta iluminación, y limpieza!!!
ANTONIO S
|
Overall Experience
Rating:
5.0
Me gusto Mucho por eso me quede mucho tiempo
Ramon R
|
Overall Experience
Rating:
5.0
couple of times went thru the facility and the gate was wide open for everyone to go in and this last time that i went to give up the storage was the same other than that is all good and the best the people at the store were super
alejandro c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Barbara C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ZAIRIS C
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Jose O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Leonardo S
|
Overall Experience
Rating:
2.0
Están cortos de personal!!.. El sistema de reservacion en Internet funcional fatal !!! Llegas y los empleados no tienen idea de las reservas...Adela maravillosa!!!
Miguel F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MARIA L
|
Overall Experience
Rating:
5.0
Muy buena
MARLENE C
|
First Impressions
Rating:
4.0
Roaches… but ehh. What can you do about it. Gonna have to watch and inspect everything we unpack but it was a good place.
DANIEL R
|
Overall Experience
Rating:
5.0
Great service at this location.
Miguel C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
juan p
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jorge G
|
Overall Experience
Rating:
5.0
Adel and Brian were my heroes in every way! They were considerate, kind and very understanding of my situation. They cared, and their customer service was on point! Thank you guys for making my move smoother!
MICHELE V
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
PAULINE M
|
Overall Experience
Rating:
2.0
Todas las cosas tenían caca de ratón es decir q hay ratones y cucarachas en el sitio ,oscuro sin ventilación parte de las cosas tuvimos q botarlas porque tenemos na Niña y sus juguetes estaban con caca de ratón como bien les dije y nuestros muebles también y eso es un peligro por ende nesecitamos q nos hagan la devolución de los $215 q nos cobraron por solo pasarnos de fecha por cuestiones de tiempo por tan solo dos o tres días.Cuando pagamos un camión q casi nos costó $2000 el cual también estaba incómodo y con mucho ruido q no se podía casi ni manejar .
Alberto S
|
Overall Experience
Rating:
5.0
Excelente personal buen servicio Inglés & Español
Christian R
|
Overall Experience
Rating:
5.0
El americano q nos atendio fue muy amable con nosotros y nos ayudo bastante
Pedro C
|
First Impressions
Rating:
5.0
Everything was fine except I was told a rat box had to remain in the storage I did not like that
Elias A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jorge G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
PAULINE M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jose G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Aaron P
|
First Impressions
Rating:
5.0
Amazing service
Laura D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christian R
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
ORIALYS C
|
Overall Experience
Rating:
5.0
Todos los trabajadores de esta instalación son maravillosas personas ! Los felicitó !
Fe Y
|
First Impressions
Rating:
5.0
Gracias la atencoin muy profecional
IRISLEIDY M
|
First Impressions
Rating:
3.0
The unit which I had been renting for over 5 years was infested with very large cockroaches. I had complained about to staff over the years and nothing was done about it.
LUIS F
|
Overall Experience
Rating:
5.0
Me atendieron muy bien y rapido. Estoy muy agradecido
jorge l
|
Overall Experience
Rating:
5.0
Was very pleased with everything !
BRYANT G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ZOILA C
|
Overall Experience
Rating:
5.0
I recommended to everyone , very clean , good services 🥰
Javier G
|
Overall Experience
Rating:
5.0
Excellent customer service. Very clean. Nice people.
pedro C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Katherine G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jose V
|
First Impressions
Rating:
2.0
I stored at this facility for many years. I endured price increases year after year. I watched my unit get worse and worse over time. Mouse sized cockroaches and mouse droppings on all my stored goods. I could no longer put up with skyrocketing rent and leave my goods in an unsanitary environment. So I give up. I emptied out my unit and will not recommend anyone to this facility. sincerely
JIMMY G
|
Overall Experience
Rating:
3.0
Thank you.
EIREN R
|
Overall Experience
Rating:
5.0
Mr Mambuca I can’t thank him enough for his help and kind words
Carmella L
|
Overall Experience
Rating:
5.0
Jose Martinez was very courteous and helpful. This is the third time he has provided service for us and without a doubt, he goes above and beyond for us. Thank you, Jose!
Orlando G
|
Overall Experience
Rating:
4.0
My auto transport needs to be removed from my order. I delivered it on September 1st at 4 pm to your premises. Customer service was very good.
Jenny M
|
Overall Experience
Rating:
5.0
Adela made my customer experience better. She explained matters clearly and met my needs beyond expectations.
Jenny M
|
First Impressions
Rating:
5.0
They took well care of my needs
Ramiro R
|
First Impressions
Rating:
2.0
Computer system leaves a lot to be desired. I have previously rented storage at this facility and my previously provided information was not in the system. Please fix it.
Gratia P
|
First Impressions
Rating:
5.0
great service
YANET M
|
Overall Experience
Rating:
5.0
Gracias por tu ayuda Carla!!
Claudia P
|
First Impressions
Rating:
5.0
Excelente trabajo Carla!! Muchas gracias
Claudia P
|
Overall Experience
Rating:
5.0
Na
Claudia P
|
First Impressions
Rating:
5.0
N/A
CARMEN C
|
Overall Experience
Rating:
5.0
Thank you for your help
Elizabeth G
|
Overall Experience
Rating:
5.0
Thank you
Farid E
|
First Impressions
Rating:
5.0
Well served facility
Farid E
|
Overall Experience
Rating:
1.0
I had two antique paintings taken from my storage at 6150 W 20th Ave Hialeah, Fl location. There were no signs of forced entry so the only explanation for the missing paintings is the uhaul staff
kelvin c
|
Overall Experience
Rating:
1.0
The service from the staff was poor and staff didn’t deliver factual information. There’s no 24 hour service which is really a inconvenience
Tyeshia D
|
Overall Experience
Rating:
5.0
Contracting the services of U-Haul Moving was a positive experience thanks to the thorough customer service skills demonstrated by José and Chris.Both are resourceful, providing clear-cut information.
Adela H
|
First Impressions
Rating:
5.0
Jose took care of me he was great really went beyond the call of duty to help me with all my concerns and needs in reference to returning my truck rental and storage space , he was great
caroll v
|
First Impressions
Rating:
5.0
Very clean, secure, easy access and a very friendly and helpful staff.
Michael R
|
Reservation
Rating:
5.0
Carla is an excellent Service Representative. The Best. I have managed hotels for 40 years. Her customer service skills are remarkable, extra ordinary. Andres leads by example. Good job TEAM.
ERROL W
|
Overall Experience
Rating:
4.0
N/a
Lissette A
|
Overall Experience
Rating:
5.0
Very pleasant people
Maritza T
|
Overall Experience
Rating:
1.0
Uhaul totally screwed up my move from Missouri to Florida. They forgot to ship my stuff, then they did it 20 days later and tried to charge me for the extra time of storage needed because of them!!!!
Gustavo R
|
Overall Experience
Rating:
5.0
Great service.
Miguel C
|
Overall Experience
Rating:
5.0
Uhaul is an excellent storage facility
Guillermo E
|
Overall Experience
Rating:
5.0
Staff was nice and very helpful
Queen S
|
Overall Experience
Rating:
4.0
Thanks Karla For going to a extra mile to help me out u are awesome 👍🏼👍🏼👍🏼👍🏼
