Customer Reviews for U-Haul Moving & Storage of Hialeah

3891 reviews

6150 W 20th Ave   Hialeah, FL 33016
(W Of 826 On Perimeter Rd)

(305) 556-0562

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(305) 556-0562

6150 W 20th Ave
Hialeah, FL 33016
(W Of 826 On Perimeter Rd)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

JEFFREY W. 
Rating:
5.0

nothing every one was friendly and fast

YUNIER J. 
Rating:
5.0

Customer did not leave a comment.

Ernesto R. 
Rating:
5.0

Customer did not leave a comment.

JOSE-MARTIN R. 
Rating:
5.0

Customer did not leave a comment.

YOSMEL D. 
Rating:
5.0

Muy bueno y barato. Excelente atencion.

CARLOS C. 
Rating:
5.0

Customer service profesional excellent staff

MIRNA P. 
Rating:
5.0

Muy buen servicio excelente trabajo los recomiendo

ALVARO G. 
Rating:
4.0

Customer did not leave a comment.

ANEUDIS G. 
Rating:
5.0

Customer did not leave a comment.

Maurice C. 
Rating:
5.0

Customer did not leave a comment.

HERBERT M. 
Rating:
1.0

Customer did not leave a comment.

yohana R. 
Rating:
5.0

Excellent Customer Service

SERGIO D. 
Rating:
5.0

everything went smoothly thank you for your services

Jennifer I. 
Rating:
5.0

Customer did not leave a comment.

YAMIL D. 
Rating:
5.0

Excellent service

Elvis R. 
Rating:
5.0

Customer did not leave a comment.

JAIRO T. 
Rating:
5.0

Customer did not leave a comment.

ROBERTO M. 
Rating:
5.0

Customer did not leave a comment.

TOMAS P. 
Rating:
5.0

Customer did not leave a comment.

Katie L. 
Rating:
5.0

Customer did not leave a comment.

GUILLERMO P. 
Rating:
3.0

Slow

Samuel K. 
Rating:
5.0

Thanks to Marcos for the excellent customer service.

ROBERTO R. 
Rating:
5.0

Customer did not leave a comment.

DILTON G. 
Rating:
5.0

Good service

REINIER R. 
Rating:
5.0

Thanks for your serve

PIEDAD L. 
Rating:
5.0

Customer did not leave a comment.

RAFAEL L. 
Rating:
5.0

Best service!

LEONEL M. 
Rating:
4.0

Customer did not leave a comment.

Gustavo C. 
Rating:
5.0

Customer did not leave a comment.

Pablo D. 
Rating:
5.0

Customer did not leave a comment.

Francene A. 
Rating:
5.0

Clean the trucks

Zulainy A. 
Rating:
3.0

I used the truck to move into a new apartment. While I can't prove anything, I found a bedbug on the wall in the new apartment living room. I did not have bed bugs at my prior apartment and there is no evidence of bed bugs at the new apartment (bedroom carpet was replaced 2 days before I moved in and leasing office just had a pro come out and inspect). My only conclusion, given the location in the apartment and lack of evidence to the contrary, is that the bed bug crawled onto one of my boxes / book shelf while in the truck and hitched a ride.

PAUL G. 
Rating:
5.0

Nothing it was great.

Julio F. 
Rating:
4.0

Staff was good, truck bed was ok. However, The cab smelled like sweaty balls. This cab has never been cleaned. I understand this is a work truck but come on. You'd think they'd clean or at least spray with some disinfectant especially given that we're still in the covid situation.

DANIEL P. 
Rating:
5.0

Everything is OK

PEDRO M. 
Rating:
5.0

Everything is ok

Ivelise C. 
Rating:
5.0

I think with my experience in business everyone there was excellent In fact before opening on Sunday at 9.00 am I was in a hurry and I could not do the things over the phone to get truck out I asked one of the employees which the store and gates were closed if he could help me He went out of his way and got me out immediately. That location should be a model for other uhaul centers Reason is it seems they all have a team mentality in helping get people in and out quickly and very courteous I think that is a model center to duplicate I was there during the week and on Sunday then back on Monday after 5 pm No difference in the service and attention maybe different shift but it seem like it was all one team all in one page Taking care of the customer Excellent all the people at that location should be congratulated equally I noticed something important one guy was not as fast as most of the guys They came to his aid without fanfare and helped him without inturuptions and made it seem normal I noticed because I'm a business men with experience and I was able to observe unselfishness team work That was huge. Thanks again Raul Perez Doral fla

RAUL P. 
Rating:
5.0

Customer did not leave a comment.

Liam C. 
Rating:
5.0

Customer did not leave a comment.

Diana G. 
Rating:
5.0

Thank you Jose Martinez for all your help!

ESPERANZA A. 
Rating:
5.0

Customer did not leave a comment.

RAUL R. 
Rating:
3.0

Customer did not leave a comment.

Marlene L. 
Rating:
5.0

I made my reservation on line and when I arrived at the location asking where should I pick up my unit, and this employee said "oh there is no units available but go and ask in customer service" Thankfully my ubi5

MARIANELA S. 
Rating:
5.0

Customer did not leave a comment.

YADIEL E. 
Rating:
5.0

Keep up the good work.

Rick R. 
Rating:
1.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL F. 
Rating:
5.0

Customer did not leave a comment.

APRIL G. 
Rating:
3.0

More proactive and personalize customer service

JOHNNY F. 
Rating:
5.0

The staff is very friendly and helpful, speaking both Spanish and English and very gracious in helping me select the trucks.

CHARLES Z. 
Rating:
5.0

Customer did not leave a comment.

LEONEL S. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO Z. 
Rating:
5.0

Customer did not leave a comment.

ALBERTO R. 
Rating:
5.0

Customer did not leave a comment.

RODELPH O. 
Rating:
5.0

Customer did not leave a comment.

JAHOSKA D. 
Rating:
5.0

Excelente Servicio al Cliente por parte del Sr. Emir. fue muy amable y muy atento a mi solicitud.

RODRIGO A. 
Rating:
5.0

The best!!!

LEONEL M. 
Rating:
5.0

Customer did not leave a comment.

Lafayette D. 
Rating:
5.0

The morning staff was mire than friendly and useful

Ana A. 
Rating:
5.0

Awesome crew. Brian was outstanding, and very helpful. Excellent customer service. Very pleased overall

SERGIO A. 
Rating:
1.0

Get a working printer. Keep your work; don't overcharge the people who feed you.

RENZO B. 
Rating:
5.0

Customer did not leave a comment.

Yusniel R. 
Rating:
5.0

The entire staff was very friendly and helpful

David C. 
Rating:
5.0

Customer did not leave a comment.

MARIANELA R. 
Rating:
5.0

CUSTOMER SERVICE, FAST, FRIENDLY. GOOD QUALITY PRODUCTS. THANKS.

GUILLERMO Q. 
Rating:
5.0

The best

SUSANA S. 
Rating:
4.0

Customer did not leave a comment.

JOEL M. 
Rating:
4.0

Turn signal was out on vehicle.

Junior E. 
Rating:
5.0

Michael, the young man who assisted me was very professional and pleasant.

Anthony S. 
Rating:
5.0

I came by the store to do an early pickup. I had no trouble with this option, and all the personnel was friendly. Thank you for making this transaction smooth.

Naymara C. 
Rating:
5.0

Customer did not leave a comment.

ROBERTO A. 
Rating:
4.0

Customer did not leave a comment.

Nicholas M. 
Rating:
3.0

I also rental a Hand truck and it Was In such bad Shape that i had to stop by Lowes and purchase one. Its a shame!

Gilberto U. 
Rating:
5.0

Customer did not leave a comment.

CARLOS R. 
Rating:
5.0

Just to suggest a non smoker policy on cars or to separate smoker from no smokers cars. I dont know if that is possible but it could be great for non smokers

ERNESTO R. 
Rating:
5.0

service was excellent

RICHARD P. 
Rating:
5.0

Rapid service, nice attention!

Marcelino R. 
Rating:
5.0

Everything ok

Ernesto E. 
Rating:
5.0

Customer did not leave a comment.

yuselki P. 
Rating:
1.0

The young man that helped was great! Now the attitude outside picking up the very dirty vehicle was another story. The van had coats on top of coats of dirty which made it hard to see all dent existing dents. The so called manager was either in a bad mood or is inherently condescending. Second time I rent from this place but will never come back. The parent company should require vehicles to be clean.

Laazar A. 
Rating:
3.0

The unit which I had been renting for over 5 years was infested with very large cockroaches. I had complained about to staff over the years and nothing was done about it.

LUIS F.  |  Overall Experience 
Rating:
5.0

The truck was dirty. Other times the vans were dirty also. After the return of the truck on Sunday, we had fraud attempts on our credit card on Sunday and Monday. I know it's circumstantial, but we found it unusual that U-Haul was the only place that had access to our account. We were alerted by the bank and the purchases declined. We were wondering if someone working there did this.

Sergio I. 
Rating:
5.0

Me atendieron muy bien y rapido. Estoy muy agradecido

jorge l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roberto M. 
Rating:
5.0

Customer did not leave a comment.

lely S. 
Rating:
4.0

Everything was great

Alexander B. 
Rating:
4.0

Customer did not leave a comment.

Maria A. 
Rating:
5.0

Todo bien

JESUS R. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

Francisco T. 
Rating:
4.0

Customer did not leave a comment.

LOURDES D. 
Rating:
5.0

Great thanks to the crew i solve my problem on time

OSVALDO M. 
Rating:
1.0

not only I have to comeback for them to give me a refund since I was charge double , but I have to comeback again because instead of a refund they charge me again, very poor attention , long lines and they NEVER pickup the phone to make a reservation or customer support

NELSON V. 
Rating:
5.0

Adela was great, she accommodated my changes going the extra step to get my changes made.

PABLO A. 
Rating:
5.0

Maravillosa atención un gran servicio , felicidades

YUNIOR D. 
Rating:
5.0

Awesome service, Josh was awesome and provided a speedy pick up/drop off

JOSE T. 
Rating:
5.0

The check out is a little complicated with the uploading picture and stuff. The rest great service. Thank you

YONATHAN P. 
Rating:
5.0

Tank you very much, they are the best providing rental services

RAFAEL M. 
Rating:
5.0

Customer did not leave a comment.

Alejandro G. 
Rating:
5.0

It is ok for me. You are the best

OVED L. 
Rating:
5.0

Was very pleased with everything !

BRYANT G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ZOILA C.  |  Overall Experience 
Rating:
5.0

I recommended to everyone , very clean , good services 🥰

Javier G.  |  Overall Experience 
Rating:
5.0

Excellent customer service. Very clean. Nice people.

pedro C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katherine G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jose V.  |  First Impressions 
Rating:
2.0

I stored at this facility for many years. I endured price increases year after year. I watched my unit get worse and worse over time. Mouse sized cockroaches and mouse droppings on all my stored goods. I could no longer put up with skyrocketing rent and leave my goods in an unsanitary environment. So I give up. I emptied out my unit and will not recommend anyone to this facility. sincerely Jimmy Gilmore

JIMMY G.  |  Overall Experience 
Rating:
3.0

Thank you.

EIREN R.  |  Overall Experience 
Rating:
5.0

Mr Mambuca I can’t thank him enough for his help and kind words

Carmella L.  |  Overall Experience 
Rating:
5.0

Jose Martinez was very courteous and helpful. This is the third time he has provided service for us and without a doubt, he goes above and beyond for us. Thank you, Jose!

Heyssell g.  |  Overall Experience 
Rating:
4.0

My auto transport needs to be removed from my order. I delivered it on September 1st at 4 pm to your premises. Customer service was very good.

Jenny M.  |  Overall Experience 
Rating:
5.0

Adela made my customer experience better. She explained matters clearly and met my needs beyond expectations.

Jenny M.  |  First Impressions 
Rating:
5.0

They took well care of my needs

Ramiro R.  |  First Impressions 
Rating:
2.0

Computer system leaves a lot to be desired. I have previously rented storage at this facility and my previously provided information was not in the system. Please fix it.

Gratia Plena L.  |  First Impressions 
Rating:
5.0

great service

YANET M.  |  Overall Experience 
Rating:
5.0

Gracias por tu ayuda Carla!!

Claudia P.  |  First Impressions 
Rating:
5.0

Excelente trabajo Carla!! Muchas gracias

Claudia P.  |  Overall Experience 
Rating:
5.0

Na

Claudia P.  |  First Impressions 
Rating:
5.0

N/A

CARMEN C.  |  Overall Experience 
Rating:
5.0

Thank you for your help

Elizabeth G.  |  Overall Experience 
Rating:
5.0

Thank you

Farid E E.  |  First Impressions 
Rating:
5.0

Well served facility

Farid E E.  |  Overall Experience 
Rating:
1.0

I had two antique paintings taken from my storage at 6150 W 20th Ave Hialeah, Fl location. There were no signs of forced entry so the only explanation for the missing paintings is the uhaul staff

kelvin c.  |  Overall Experience 
Rating:
1.0

The service from the staff was poor and staff didn’t deliver factual information. There’s no 24 hour service which is really a inconvenience

Tyeshia D.  |  Overall Experience 
Rating:
5.0

Contracting the services of U-Haul Moving was a positive experience thanks to the thorough customer service skills demonstrated by José and Chris.Both are resourceful, providing clear-cut information.

Adela H.  |  First Impressions 
Rating:
5.0

Jose took care of me he was great really went beyond the call of duty to help me with all my concerns and needs in reference to returning my truck rental and storage space , he was great

caroll v.  |  First Impressions 
Rating:
5.0

Very clean, secure, easy access and a very friendly and helpful staff.

Michael R.  |  Reservation 
Rating:
5.0

Carla is an excellent Service Representative. The Best. I have managed hotels for 40 years. Her customer service skills are remarkable, extra ordinary. Andres leads by example. Good job TEAM.

ERROL W.  |  Overall Experience 
Rating:
4.0

N/a

Lissette A.  |  Overall Experience 
Rating:
5.0

Very pleasant people

Maritza T.  |  Overall Experience 
Rating:
1.0

Uhaul totally screwed up my move from Missouri to Florida. They forgot to ship my stuff, then they did it 20 days later and tried to charge me for the extra time of storage needed because of them!!!!

Gustavo R.  |  Overall Experience 
Rating:
5.0

Great service.

Miguel C.  |  Overall Experience 
Rating:
5.0

Uhaul is an excellent storage facility

Guillermo E.  |  Overall Experience 
Rating:
5.0

Staff was nice and very helpful

Queen S.  |  Overall Experience 
Rating:
4.0

Thanks Karla For going to a extra mile to help me out u are awesome 👍🏼👍🏼👍🏼👍🏼

pablo c.  |  Overall Experience 
Rating:
5.0

GOOD SERVICES, KIND AND EDUCATED PEOPLE

BERFRAN W.  |  Overall Experience 
No reviews have been submitted for this location.

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