Customer Reviews for U-Haul Moving & Storage of Hialeah

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Hialeah

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ERIC C.
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Customer did not leave a comment.

BRYANT G. | Overall Experience |
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Was very pleased with everything !

John F.
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Customer did not leave a comment.

Blas G.
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SCHANE C.
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OVED L.
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EDUARDO U.
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JORGE R.
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Carlos P.
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MARELYS R.
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LEONEL M.
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The best customer service experience!

ZOILA C. | Overall Experience |
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Customer did not leave a comment.

ABRAHAM S.
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Trailer gate latches need some repair. Everything else good

ERIC R.
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Great customer service

RAFAEL T.
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VERY GOOD SERVICE

Luis F.
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Customer did not leave a comment.

Jesus G.
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Great customer service!

Patricia I.
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Staff was very friendly at all stages of the rental.

Diamela E.
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Customer did not leave a comment.

Rebecca G.
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The vehicle did not have a functioning air conditioner. The experience was extremely uncomfortable and i was disappointed by it. I expressed my concern when i dropped off the vehicle and the attendant stated that this location would contact me within 72 hours to discuss any potential reimbursement. That never happened. I was told that a complaint had been filed in my name for this issue, and no one has tried to contact me to discuss my concerns.

Jorge A.
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Customer did not leave a comment.

LAZARO G.
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didier L.
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ALEXANDER R.
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RONALD R.
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Matthew V.
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More customer parking!

Ashley V.
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The staff was very friendly at this location. Keep up the good work!

ramon G.
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this location needs to answer phone calls when they have no clients that would make this location great

Maria P.
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Customer did not leave a comment.

ARNULFO M.
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Customer did not leave a comment.

REYNALDO H.
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Couldn't ask for better.

Omar H.
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Customer did not leave a comment.

Michael M.
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I was transporting a motorcycle and the U-Haul attendant put the tie-down straps on. He did it completely the wrong way. We didn't go 20 miles before the bike tipped over on it's side in the trailer. Causing some damage to the bike. When I called for assistance I was told U-Haul doesn't cover this. I will avoid using U-Hail going forward

Reinier P.
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There was only 1 person at the counter when I came to return my rental and he was on the phone talking to a customer who was trying to haggle to get a lower price. The reservation pickup was quick but the drop off wasnt as good.

FRANK M.
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Customer did not leave a comment.

Dunia O.
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Customer did not leave a comment.

LUIS G.
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I had to return the first truck because the fuel gauge would not work. The second truck shakes horribly, tremendous play in the steering. Better maintained vehicles would have made for a great experience.

Jorge C.
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Nice people good environment

Antonio P.
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We used the self check out and still had to go inside for the key. As we did the truck that was assigned to us was rented out to another customer. That delayed our check out as the information in the system was now wrong. I told the agent outside the vehicle was assigned to our name and he disregarded. It made our check out process long and defeated the process of self check out. When assigning a vehicle that is already assigned the agent should review carefully & should have selected a different vehicle.

Ariel A.
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Customer did not leave a comment.

Guillermo D.
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No complaints on your service. Very satisfied with the attention given by staff and with the service overall 👍

Ingrid B.
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Customer did not leave a comment.

DANIELLE E.
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He was great and helpful. I highly recommend this uhual.

Yaquelin N.
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Julio C.
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MILAGROS H.
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All the guys that work there are very helpful!

Yadnier D.
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Rolando C.
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John-Paul H.
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LEONEL M.
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alan S.
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I have rented multiple times at this location the team members are always courteous, professional, and always customer friendly.

Rodolfo L.
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Customer did not leave a comment.

RAMIRO J A.
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Everything was great

Alexander V.
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Customer did not leave a comment.

ISMAEL L.
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Levy R.
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The guy there very friendly

PEDRO C.
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Very happy there ,no problem another location in hialeah Valero gas station 5090 west4 ave hialeah Miguel other time he is courtesy andhelp any thinh ,

VALENTIN G.
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Customer did not leave a comment.

carlos C.
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Candido M.
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Javier G. | Overall Experience |
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I recommended to everyone , very clean , good services 🥰

Reivys Z.
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Customer did not leave a comment.

Jorge M.
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Clean trucks between rentals, especially now with COVID-19. I found a used mask and water bottle in the cabin and rags in the cargo area. I had reserved furniture and utility dollies, the store did not have any furniture dollies to be rented, only for purchase and even though I did not get a furniture dolly I was still charged for it. The truck also appeared to have some break issues as the break problem light would turn on sporadically. Upon returning the truck after hours there was no space available to park outside the gated truck parking lot.

Latasha M.
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Customer did not leave a comment.

ROBERTO O.
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Customer did not leave a comment.

Rogelio S.
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Muy bueno good

Hector M.
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Friendly Staff, fast service

pedro C. | First Impressions |
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Excellent customer service. Very clean. Nice people.

pedro C.
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Customer did not leave a comment.

JOSE P.
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Your cost per mile is too high, luckily I only had to drive 20 miles.

Brandon B.
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My truck wasn't ready when I arrived, even though I reserved it 3 weeks in advance. Several of the associates weren't wearing face masks or were wearing them improperly. Due to COVID, I used online check in to avoid contact but I still had to go in to the store to pick up my truck because they didn't have it ready for me.

Katherine G. | Overall Experience |
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Customer did not leave a comment.

David M.
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All team members were pleasant.

Tania W.
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Customer did not leave a comment.

KELVIN V.
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Friendly people)

Deborah E.
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I have to fold blankets? Or you charge me? Piss off, it's hot, I'm tired, exhausted and folding blankets. What a joke... anything to charge someone five bucks. What idiot at the Corporate office came up with that crap?

DAVID R.
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Everything was exactly the way I wanted it, quick, easy and reliable.

SERGIO I.
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Be sure van is washed. Be sure equipment ordered by customer is in the truck before customer arrival. Make sure locks at block box for truck key retrieval are in working condition.

Marlon C.
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The staff here was professional and provided good customer service. They called me after I was running late to check up on me and extended my time without any issues.

Jose V. | First Impressions |
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Customer did not leave a comment.

MARIA A.
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Customer did not leave a comment.

David M.
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Customer did not leave a comment.

PEDRO D.
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They gave me a truck that had some damage that was not marked , The truck had been damage on the right front fender and right headed light and the front grill was loose. The truck was dirty inside not sanitize very well.

Humboldt G.
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better customer service I return the key and an older man ask where I park the van, I told him in a parking spot and provided him the number all he said after grabbing the key “ok leave”!!!! I told the gentlemen thank you and proceeded to tell him his customer service skills are through the floor. Next time i need a truck I might have to go with Home Depot

Omar H.
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Great customer care

RICKIE H.
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Customer did not leave a comment.

Johnny D.
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La persona que me atendio, no trabaja con ganas todo lo hace con flojera. Uhul rente oline en otra direccion para recoger cuando llego me dijo el señor que el no tenía ese trailer y no tenia mi reservacion luego trate de llamar a uhul demoraron mas de media hora en respinder, luego me enviaron otra direecion en down town era muy lejos luego me enviaron otra de hialeah, en total tarde 3 horas en poder recoger el trailer

Herman F.
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Nothing everything is just Right. Gracias.

Antonio C.
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Everything was perfect!!!! Thank you guys for your service!!!!

Eduardo C.
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Customer did not leave a comment.

YOSVANY M.
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Excelente condiciones y muy profesionales

Cristina Z.
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Excellent customer service

NEIL S.
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Staff should be available and willing to help to hook up trailer instead of pretending to be busy and not seeing a customer hooking up trailer by themself.

GUILLERMO R.
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Customer did not leave a comment.

Daniel D.
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Customer did not leave a comment.

frances dianne A.
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The process was nice and easy.

JOHN M.
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Greaaat. But, need to improve your computer system. The front desk employees try so hard to keep up with the volume of clients coming in this store but the computer system seems to crash on them like ten times before they can process one rent. At least they are very polite and apologize every minute. You have good people working for you U-Haul, give the right tools to the right people.

HUMBERTO T.
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The staff was excellent at this location, they loaded and secured the auto transport to my truck. Returning the equipment was just as smooth...very satisfied customer.

PEDRO H.
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The personal in the store that we made the pick up where súper súper nice!!!!

Arold H.
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Customer did not leave a comment.

Juan L. F.
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They need more clean inside of Cabin Van.

ROSA A.
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Customer did not leave a comment.

Oscar G.
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Customer did not leave a comment.

Frank R.
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Excellent customer service by staff !!!

Elena M.
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Customer did not leave a comment.

Argenis P.
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This is the best location for services. Always you find a long wait and long line. This is the best services by far compared to other facilities!

JIMMY G. | Overall Experience |
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I stored at this facility for many years. I endured price increases year after year. I watched my unit get worse and worse over time. Mouse sized cockroaches and mouse droppings on all my stored goods. I could no longer put up with skyrocketing rent and leave my goods in an unsanitary environment. So I give up. I emptied out my unit and will not recommend anyone to this facility. sincerely Jimmy Gilmore

EIREN R. | Overall Experience |
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Thank you.

Carmella L. | Overall Experience |
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Mr Mambuca I can’t thank him enough for his help and kind words

Heyssell g. | Overall Experience |
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Jose Martinez was very courteous and helpful. This is the third time he has provided service for us and without a doubt, he goes above and beyond for us. Thank you, Jose!

Jenny M. | Overall Experience |
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My auto transport needs to be removed from my order. I delivered it on September 1st at 4 pm to your premises. Customer service was very good.

Jenny M. | First Impressions |
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Adela made my customer experience better. She explained matters clearly and met my needs beyond expectations.

Ramiro R. | First Impressions |
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They took well care of my needs

Gratia Plena L. | First Impressions |
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Computer system leaves a lot to be desired. I have previously rented storage at this facility and my previously provided information was not in the system. Please fix it.

YANET M. | Overall Experience |
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great service

Claudia P. | First Impressions |
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Gracias por tu ayuda Carla!!

Claudia P. | Overall Experience |
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Excelente trabajo Carla!! Muchas gracias

Claudia P. | First Impressions |
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Na

CARMEN C. | Overall Experience |
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N/A

Elizabeth G. | Overall Experience |
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Thank you for your help

Farid E E. | First Impressions |
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Thank you

Farid E E. | Overall Experience |
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Well served facility

kelvin c. | Overall Experience |
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I had two antique paintings taken from my storage at 6150 W 20th Ave Hialeah, Fl location. There were no signs of forced entry so the only explanation for the missing paintings is the uhaul staff

Tyeshia D. | Overall Experience |
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The service from the staff was poor and staff didn’t deliver factual information. There’s no 24 hour service which is really a inconvenience

Adela H. | First Impressions |
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Contracting the services of U-Haul Moving was a positive experience thanks to the thorough customer service skills demonstrated by José and Chris.Both are resourceful, providing clear-cut information.

caroll v. | First Impressions |
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Jose took care of me he was great really went beyond the call of duty to help me with all my concerns and needs in reference to returning my truck rental and storage space , he was great

Michael R. | Reservation |
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Very clean, secure, easy access and a very friendly and helpful staff.

ERROL W. | Overall Experience |
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Carla is an excellent Service Representative. The Best. I have managed hotels for 40 years. Her customer service skills are remarkable, extra ordinary. Andres leads by example. Good job TEAM.

Lissette A. | Overall Experience |
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N/a

Maritza T. | Overall Experience |
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Very pleasant people

Gustavo R. | Overall Experience |
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Uhaul totally screwed up my move from Missouri to Florida. They forgot to ship my stuff, then they did it 20 days later and tried to charge me for the extra time of storage needed because of them!!!!

Miguel C. | Overall Experience |
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Great service.

Guillermo E. | Overall Experience |
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Uhaul is an excellent storage facility

Queen S. | Overall Experience |
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Staff was nice and very helpful

pablo c. | Overall Experience |
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Thanks Karla For going to a extra mile to help me out u are awesome 👍🏼👍🏼👍🏼👍🏼

BERFRAN W. | Overall Experience |
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GOOD SERVICES, KIND AND EDUCATED PEOPLE

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