Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I recently completed a long-distance move from Miami, Florida to Texas and had the pleasure of using U-Haul for the journey. From the moment I reserved my trailer, the process was smooth and user-friendly. The U-Haul team was professional. I appreciated the flexibility with rental times and drop-off locations.
I would highly recommend U-Haul to anyone planning a move, whether local or long-distance. Thank you, U-Haul, for helping make my transition from Miami to Texas a success!
EDUARDO P
Rating:
5.0
Customer did not leave a comment.
JORGE R
Rating:
5.0
Customer did not leave a comment.
GENE G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JESUS R
Rating:
5.0
My family and myself have been here other times. Never had any issues very quick on getting things done
Marta M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DAVID P
Rating:
5.0
Todo bien gracias
Jose R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
EDUARDO L
|
First Impressions
Rating:
2.0
I and other 8 customers have to wait more of 30 minutes because nobody was in the office and they were inside the office. The trailer had some blanket inside and the left rear light was not working properly
OSCAR C
Rating:
4.0
Customer did not leave a comment.
Miguel R
Rating:
5.0
Excelente servicio por parte de los trabajadores 💪🏻
ANGEL M
Rating:
5.0
Customer did not leave a comment.
DANIEL A
Rating:
5.0
Very helpful and friendly, thank you so much
FREDY P
Rating:
4.0
Drivers seat is reclined too much, needs to be adjustable.
LINN O
Rating:
4.0
Customer did not leave a comment.
KYONG F
Rating:
5.0
Customer did not leave a comment.
JULIAN M
Rating:
5.0
Great and friendly service.
DAVID C
Rating:
5.0
Customer did not leave a comment.
JESUS C
Rating:
5.0
young and attentive staff
ANDRES B
Rating:
5.0
Customer did not leave a comment.
ODOAN M
Rating:
5.0
Todo bien
ERNESTO R
|
Overall Experience
Rating:
5.0
Is excellent like that
MICHEL R
Rating:
5.0
Customer did not leave a comment.
YASMIEL C
Rating:
5.0
Customer did not leave a comment.
VICTOR R
Rating:
5.0
Fast service employees did not waste time helped to get me in and out quickly
RAUL P
Rating:
2.0
Disinterested staff at this location, watching MMA on phone while assisting me, didn’t have my reservation then found it, didn’t see the upgrade I was given tried to charge me full price, gave me a trailer that wasn’t on the lot. Absolutely terrible customer service in that store the two times I have used it
WILLIAM H
Rating:
5.0
The young man who attended me was awesome so help fill
JESSE F
Rating:
5.0
Estupendo
GERARDO M
Rating:
5.0
leave the truck with more gas
ROBERTO V
Rating:
5.0
Since day one . everything was smooth and fast , I highly recommend this place
ARIEL R
Rating:
5.0
Staff very attentive and professional.
RAUL R
Rating:
5.0
Great and Excellent team service…Thanks.
ARIEL G
Rating:
3.0
The return/drop-off event was very easy and smooth, in fact, the employee who handled my return was very professional, dedicated and helpful.
ALLAMO M
Rating:
5.0
Muy buena atención y limpieza
JUAN P
|
First Impressions
Rating:
5.0
Excellent
JUAN V
Rating:
5.0
Customer did not leave a comment.
FRANK R
Rating:
5.0
Customer did not leave a comment.
PETER D
Rating:
3.0
Customer did not leave a comment.
LUIS M
Rating:
5.0
Customer did not leave a comment.
JESUS V
Rating:
5.0
Customer did not leave a comment.
ERIC C
Rating:
5.0
Very friendly staff and they would go out of their way to please. Their customers very clean location equipment and excellent condition. This is the spot to go to.
CARLOS F
Rating:
5.0
Customer did not leave a comment.
ARIEL G
Rating:
1.0
Find another storage please don’t use this location
Nautica T
|
Overall Experience
Rating:
5.0
Jóvenes serviciales hay en este U-Haul
ANDRES B
Rating:
5.0
Customer did not leave a comment.
DARELL A
Rating:
5.0
Customer did not leave a comment.
DELVIS M
Rating:
1.0
Customer service attitude needs to be improved
ALAIN P
Rating:
5.0
Customer did not leave a comment.
MANUEL P
Rating:
5.0
Customer did not leave a comment.
JORGE A
Rating:
5.0
5 star
JONATHAN C
Rating:
5.0
Customer did not leave a comment.
CARLOS C
Rating:
5.0
Customer did not leave a comment.
ALBERTO B
Rating:
5.0
Alex was amazing and very professional
Deris C
Rating:
3.0
Please have more equipment available to avoid log wait times for customers
NIURKA P
Rating:
4.0
Trailer had been previously used to haul construction debris and had not been cleaned well.
PEDRO D
Rating:
3.0
The guy who hooked up the trailer was very professional and courteous.
SANDRA D
Rating:
5.0
excellent experience
IRALDO F
Rating:
5.0
Customer did not leave a comment.
ALBERTO L
Rating:
5.0
The agent who helped me was not courteous from the beginning. They should have employees who are willing to serve the customer well from the beginning.
ROBERTO F
Rating:
5.0
The app worked very well for the drop off.
Maite M
Rating:
5.0
Try to clean more truck or van before pick up
CARLOS B
Rating:
5.0
Customer did not leave a comment.
ERNESTO E
Rating:
5.0
Very professional and friendly staff.
LUIS M
Rating:
5.0
Customer did not leave a comment.
Angel G
Rating:
5.0
Easy. competent personnel
ERIC C
Rating:
5.0
Customer did not leave a comment.
EDUARDO C
Rating:
5.0
Customer did not leave a comment.
JORGE A
Rating:
5.0
It's a nice place to do business. Well located, clean facilities specially bathrooms. The guys taking care of customers were always ready to please us. Highly recommended.
MIGUEL M
Rating:
5.0
Customer did not leave a comment.
MARIA V
Rating:
5.0
Customer did not leave a comment.
ADIEL P
Rating:
5.0
Customer did not leave a comment.
PAVELL R
Rating:
5.0
Everytjing Wash Good !!!!
FRANCISCO R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DULCE E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
IRE H
Rating:
1.0
Have better workers that care about your trucks
SANDRA H
Rating:
5.0
Customer did not leave a comment.
ALAY M
Rating:
5.0
The staff is very welcoming and helpful
PETER M
Rating:
5.0
Customer did not leave a comment.
LUIS G
Rating:
5.0
Customer did not leave a comment.
TIMOTHY W
Rating:
5.0
Buen servicio en buen estado
JOSE G
Rating:
5.0
Customer did not leave a comment.
LORENZO M
Rating:
3.0
Customer did not leave a comment.
EDELSO R
Rating:
5.0
Muy buena
YANEXYS V
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alberto Q
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
OSWALDO N
Rating:
3.0
Customer did not leave a comment.
CARLOS V
Rating:
5.0
Customer did not leave a comment.
LUIS A
Rating:
5.0
Customer did not leave a comment.
MARUEN A
Rating:
3.0
Mejor forma de tratar a las personas 🫶🏻 todos merecemos respeto
JESSERIL A
Rating:
5.0
Excelente atención al cliente
SILVESTRE C
Rating:
5.0
This location has everything you need for moving or transport anything.
Check in and check out was very quick
ALEJANDRO G
Rating:
5.0
Great!
Dina R
Rating:
5.0
Customer did not leave a comment.
VIVIANA S
Rating:
5.0
Recommend 💯 %
RAFAEL T
Rating:
5.0
Excellent customer service and great experience. Easy rental, great price, well-maintained vehicle, friendly and courteous team, and easy return.
MARCIA C
Rating:
5.0
Buen servicio y me fue muy útil
LUIS S
Rating:
5.0
Suggest making a reservation either online or on the app which will expedite the process. The U-Haul team overall does a great job. Thanks.
REINALDO V
Rating:
2.0
There customer service is getting worse by the day!
OSMAL S
Rating:
4.0
The van smelled like a Marijuana delivery van. But everyone was very friendly. I alway come to this location due to,it always have plenty of vehicles.
MIGUEL H
Rating:
4.0
Customer did not leave a comment.
OSWALDO M
Rating:
5.0
Customer did not leave a comment.
LUCRECIA M
Rating:
5.0
Customer did not leave a comment.
DEYVI C
Rating:
4.0
Everything went well
STEPHEN J
Rating:
4.0
Customer did not leave a comment.
ADRIAN F
Rating:
5.0
Un excelente lugar y sus trabajadores muy amables .
ADRIAN I
Rating:
5.0
Thanks ! It was a pleasure.
ENDERSON U
Rating:
5.0
Customer did not leave a comment.
Edgard F
Rating:
5.0
Air seems to be either not on always or not working correctly. Very hot for climate controlled.
Jessica C
|
Overall Experience
Rating:
5.0
Recomendados al 100%, muy profesionales en atención al cliente
Jorge P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
alain e
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
MARK M
|
Overall Experience
Rating:
5.0
Andres was well informed and set us up quickly and made it so easy . Great friendly feeling , 10mins and we were all set. Thanks Andres
Joao P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Luis C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Orlando G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MELESONE J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RAMONA P
|
Overall Experience
Rating:
1.0
I had a real bad experience
MARIBEL F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jessica C
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Carolina B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nautica T
|
First Impressions
Rating:
2.0
Big miscommunication between their staff and I.
End result I am not able to storage what I need per u haul policies, and was not informed by staff until a few days ago
Had to cancel my rental space and find somewhere else in a rush on A Sunday! Not great
dayan e
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Rabrisha P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOEL E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MELESONE J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Yenifer M
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Rosario M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOSE L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joseph P
|
Overall Experience
Rating:
4.0
The girl that help ed was very polite
Zoila A
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Juhanni B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
cristian c
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
EDUARDO C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Yolanda C
|
Overall Experience
Rating:
5.0
Excelente servicio
WILMARY F
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JOYCE B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Miguel G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anthony V
|
First Impressions
Rating:
3.0
My storage until kept getting roach infested but other than that they have a great staff and kept the place need and we’re very attentive.
Elizabeth r
|
Overall Experience
Rating:
5.0
Everything was great… Had that unit for 15 years
I relocated and needed something closer to home.
GERMAN B
|
Overall Experience
Rating:
5.0
Exelente atención muy eficiente las multisoluciones
DEIVIS R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JORGE M
|
First Impressions
Rating:
1.0
El personal es descortés, tienen mala atención al cliente, el lugar le falta iluminación, y limpieza!!!
ANTONIO S
|
Overall Experience
Rating:
5.0
Me gusto
Mucho por eso me quede mucho tiempo
Ramon R
|
Overall Experience
Rating:
5.0
couple of times went thru the facility and the gate was wide open for everyone to go in and this last time that i went to give up the storage was the same other than that is all good and the best the people at the store were super
alejandro c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Barbara C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ZAIRIS C
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Jose O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Leonardo S
|
Overall Experience
Rating:
2.0
Están cortos de personal!!.. El sistema de reservacion en Internet funcional fatal !!! Llegas y los empleados no tienen idea de las reservas...Adela maravillosa!!!
Miguel F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MARIA L
|
Overall Experience
Rating:
5.0
Muy buena
MARLENE C
|
First Impressions
Rating:
4.0
Roaches… but ehh. What can you do about it. Gonna have to watch and inspect everything we unpack but it was a good place.
DANIEL R
|
Overall Experience
Rating:
5.0
Great service at this location.
Miguel C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
juan p
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jorge G
|
Overall Experience
Rating:
5.0
Adel and Brian were my heroes in every way! They were considerate, kind and very understanding of my situation. They cared, and their customer service was on point! Thank you guys for making my move smoother!
MICHELE V
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
PAULINE M
|
Overall Experience
Rating:
2.0
Todas las cosas tenían caca de ratón es decir q hay ratones y cucarachas en el sitio ,oscuro sin ventilación parte de las cosas tuvimos q botarlas porque tenemos na Niña y sus juguetes estaban con caca de ratón como bien les dije y nuestros muebles también y eso es un peligro por ende nesecitamos q nos hagan la devolución de los $215 q nos cobraron por solo pasarnos de fecha por cuestiones de tiempo por tan solo dos o tres días.Cuando pagamos un camión q casi nos costó $2000 el cual también estaba incómodo y con mucho ruido q no se podía casi ni manejar .
Alberto S
|
Overall Experience
Rating:
5.0
Excelente personal buen servicio Inglés & Español
Christian R
|
Overall Experience
Rating:
5.0
El americano q nos atendio fue muy amable con nosotros y nos ayudo bastante
Pedro C
|
First Impressions
Rating:
5.0
Everything was fine except I was told a rat box had to remain in the storage I did not like that
Elias A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jorge G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
PAULINE M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jose G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Aaron P
|
First Impressions
Rating:
5.0
Amazing service
Laura D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christian R
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
ORIALYS C
|
Overall Experience
Rating:
5.0
Todos los trabajadores de esta instalación son maravillosas personas !
Los felicitó !
Fe Y
|
First Impressions
Rating:
5.0
Gracias la atencoin muy profecional
IRISLEIDY M
|
First Impressions
Rating:
3.0
The unit which I had been renting for over 5 years was infested with very large cockroaches.
I had complained about to staff over the years and nothing was done about it.
LUIS F
|
Overall Experience
Rating:
5.0
Me atendieron muy bien y rapido. Estoy muy agradecido
jorge l
|
Overall Experience
Rating:
5.0
Was very pleased with everything !
BRYANT G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ZOILA C
|
Overall Experience
Rating:
5.0
I recommended to everyone , very clean , good services 🥰
Javier G
|
Overall Experience
Rating:
5.0
Excellent customer service. Very clean. Nice people.
pedro C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Katherine G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jose V
|
First Impressions
Rating:
2.0
I stored at this facility for many years. I endured price increases year after year. I watched my unit get worse and worse over time. Mouse sized cockroaches and mouse droppings on all my stored goods. I could no longer put up with skyrocketing rent and leave my goods in an unsanitary environment. So I give up. I emptied out my unit and will not recommend anyone to this facility. sincerely Jimmy Gilmore
JIMMY G
|
Overall Experience
Rating:
3.0
Thank you.
EIREN R
|
Overall Experience
Rating:
5.0
Mr Mambuca I can’t thank him enough for his help and kind words
Carmella L
|
Overall Experience
Rating:
5.0
Jose Martinez was very courteous and helpful. This is the third time he has provided service for us and without a doubt, he goes above and beyond for us. Thank you, Jose!
Orlando G
|
Overall Experience
Rating:
4.0
My auto transport needs to be removed from my order. I delivered it on September 1st at 4 pm to your premises. Customer service was very good.
Jenny M
|
Overall Experience
Rating:
5.0
Adela made my customer experience better. She explained matters clearly and met my needs beyond expectations.
Jenny M
|
First Impressions
Rating:
5.0
They took well care of my needs
Ramiro R
|
First Impressions
Rating:
2.0
Computer system leaves a lot to be desired. I have previously rented storage at this facility and my previously provided information was not in the system. Please fix it.
Gratia P
|
First Impressions
Rating:
5.0
great service
YANET M
|
Overall Experience
Rating:
5.0
Gracias por tu ayuda Carla!!
Claudia P
|
First Impressions
Rating:
5.0
Excelente trabajo Carla!! Muchas gracias
Claudia P
|
Overall Experience
Rating:
5.0
Na
Claudia P
|
First Impressions
Rating:
5.0
N/A
CARMEN C
|
Overall Experience
Rating:
5.0
Thank you for your help
Elizabeth G
|
Overall Experience
Rating:
5.0
Thank you
Farid E
|
First Impressions
Rating:
5.0
Well served facility
Farid E
|
Overall Experience
Rating:
1.0
I had two antique paintings taken from my storage at 6150 W 20th Ave Hialeah, Fl location. There were no signs of forced entry so the only explanation for the missing paintings is the uhaul staff
kelvin c
|
Overall Experience
Rating:
1.0
The service from the staff was poor and staff didn’t deliver factual information. There’s no 24 hour service which is really a inconvenience
Tyeshia D
|
Overall Experience
Rating:
5.0
Contracting the services of U-Haul Moving was a positive experience thanks to the thorough customer service skills demonstrated by José and Chris.Both are resourceful, providing clear-cut information.
Adela H
|
First Impressions
Rating:
5.0
Jose took care of me he was great really went beyond the call of duty to help me with all my concerns and needs in reference to returning my truck rental and storage space , he was great
caroll v
|
First Impressions
Rating:
5.0
Very clean, secure, easy access and a very friendly and helpful staff.
Michael R
|
Reservation
Rating:
5.0
Carla is an excellent Service Representative. The Best. I have managed hotels for 40 years. Her customer service skills are remarkable, extra ordinary.
Andres leads by example.
Good job TEAM.
ERROL W
|
Overall Experience
Rating:
4.0
N/a
Lissette A
|
Overall Experience
Rating:
5.0
Very pleasant people
Maritza T
|
Overall Experience
Rating:
1.0
Uhaul totally screwed up my move from Missouri to Florida. They forgot to ship my stuff, then they did it 20 days later and tried to charge me for the extra time of storage needed because of them!!!!
Gustavo R
|
Overall Experience
Rating:
5.0
Great service.
Miguel C
|
Overall Experience
Rating:
5.0
Uhaul is an excellent storage facility
Guillermo E
|
Overall Experience
Rating:
5.0
Staff was nice and very helpful
Queen S
|
Overall Experience
Rating:
4.0
Thanks Karla For going to a extra mile to help me out u are awesome 👍🏼👍🏼👍🏼👍🏼
