The van we were given had a offensive smell as if it had been used to transport dogs, animals.mark N.
Customer Reviews for U-Haul Moving & Storage of Hickory Flat
Canton, GA 30115
(Next to Tractor Supply)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Brad A.
Provide a little more vehicle information such as the location of the spare tire jack, emergency brake location, etc.JAMES W.
Everyone and everything was great!Scott F.
The local uhaul was fine. My two issues were that they gave us a van that the change oil soon light was on the whole time. My other complaint is that your website should state than vans and trucks have to be returned from where they were rented from. It just says that they aren't available for this move. This leads one to believe that they're available at another location. This is confusing and should be stated clearly on the website.Robert M.
Customer did not leave a comment.Alfred T.
Online check in seemed to crash and i was unable to complete the process. On site representative was very helpfulJohn C.
Good service.Evgeny V.
Customer did not leave a comment.Marcia F.
Customer did not leave a comment.Mackenzie S.
Customer did not leave a comment.Rob H. | Online Move In
Customer did not leave a comment.William L.
Customer did not leave a comment.Tommy A.
Customer did not leave a comment.Deborah W.
Customer did not leave a comment.Dalton S.
Make sure they tires have correct Psi and not flat and over filledPierce W.
Customer did not leave a comment.Glen G.
Customer did not leave a comment.RALPH I.
Customer did not leave a comment.Kim D.
By filling out all the pre pickup info it was a breeze at the counter. The rep hooked up my trailer and I was out of the lot in 15 minutes.Charles L.
Great customer serviceMike P.
We had an excellent experience with the Hickory Flat facility. However, we originally had a reservation at the Woodstock facility and upon arrival, learned that despite our reservation, they had no room for our RV. I had confirmed the reservation a week earlier. The young man behind the counter spent at least 20 min finding an alternate site for us; without him, this would have been a very frustrating experience.Kathleen G. | Overall Experience
Customer did not leave a comment.Kerney W. | Overall Experience
Customer did not leave a comment.Rogel M.
Employee response and knowledge was excellent.William L.
I had had a horrible day trying to move and this facility was so helpful and made my day a little betterSusan S. | First Impressions
Haley is awesome!Julie S.
We had a problem with our vehicle, the one used with the trailer, called to leave it in FL, where we were at the moment. Manager said that he couldn't do nothing about it. We have used Uhaul always, now, maybe not no more. Poor management.Leila A.
Haley is outstandingâ€¦.above and beyond customer service. Thank you for such a positive experience.Roxanne H.
The Hickory Flat location provides excellent customer service.Kurt D.
Very happy with servicesANTONIO D. | Overall Experience
The General Manager (Haley) is a superstar and the location and vehicles are well maintained.tom S.
Staff was friendly!ARTHUR R. | Overall Experience
The best!LUZ C.
Seamless in and out, truck drove smoothly, decent gas mileage.Dawn O.
I was so impressed with this location. The atmosphere is relaxed and the operation so professional. They looked for the best deal for me rental by asking questions. They even gave me a well appreciated military discount, verified with my ID. Return was impressive. Three of them worked like a Nascar pit crew. So basically, I think it was the staff they made the experience so easy and stress less for me.Heide B.
We had used a burger place last month and it was a horrible experience .. but this place was amazing . The staff was friendly and helpful . The equipment was clean and good working order .Michael R.
I will return and do business with both of these locations again!Wallace C.
Customer did not leave a comment.Brian C.
I pulled up and Mikee Golightly came right out to meet me. He took care of everything! I didn't have to do one thing. That's the kind of service I'm used to with U-Haul.Kathy R.
Customer did not leave a comment.PERCY S.
Haley is the BEST! She goes above and beyond and is always a pleasure to work with. This location isn't the closest to me but I come here for the great service.Gregory J.
Customer did not leave a comment.Jerry T.
Customer did not leave a comment.Debra P. | Overall Experience
GreatEmily G. | First Impressions
Customer did not leave a comment.LUZ C.
Customer did not leave a comment.Lynn H.
Customer did not leave a comment.Thomas B.
Customer did not leave a comment.Ganeshan M.
Staff was friendly and knowledgeable. Definitely had the customers best interest in mind. Will use again ans refer this location to friends.Corinne I.
The associates went above and beyond to assist when we discovered that my trailer hitch wiring connection was obstruccted by the tow hitch. We did troubleshooting and resolve the issue. Great job!John C.
Customer did not leave a comment.Bryan K.
Excellent service! Love this place!Sherry S.
Good experience in the past but this truck had no working ac which led to us returning it early because we could not see in the rain.(defrost did not work)Xavier E.
Customer did not leave a comment.dominic D.
The manager was great, she help me thru the rental process. She hook up the trailer and check all lights. Great experience thanksJAMES G.
I rented this truck a few weeks in advance. I reserved an appliance dolly as well. On the day I picked up the truck, there was not an appliance dolly available. Sort of negates the idea of a reservation and it was the one key item I needed to help move. I had to rent one elsewhere. Granted they did not charge me for it but it required additional effort to obtain one. No problems with the rental truck it performed as expected.Timothy C.
Customer did not leave a comment.SHAWN H.
everything great thanksWilliam F.
Customer did not leave a comment.Robert N.
Customer did not leave a comment.Jennifer F.
Customer did not leave a comment.Michael C.
I had an excellent experience at UHaul, and will definitely be using them again!Emma K.
Customer did not leave a comment.Grady H.
Easy in and out. No issues at all.Chris K.
Customer did not leave a comment.Greg M.
The rental process was easy and the unit was clean. The stripping around the door was loose and I had to stick it to the door every time I got in our out of the truck. During the rental paperwork process I was offered insurance, which I accepted. There were two boxes to check and they told me to check 14 dollar box. Evidently that box covers everything except the roof and the moms attic. I'm sure that was spelled out in the paperwork however the employee did not make a distinction, my fault for not reading everything and trusting employee. During my moving process my refrigerator poked a hole in the roof, at the time I was thankful I bought insurance, only later did I find out the limitations. I returned the truck and showed them what happened, it looked to me like something that could be fixed with metal tape. The next day I got a call from the woman that helped with the rental. She said the cost of fixing the roof was 440 dollars but if I paid today I would get a 20 percent discount. I told her I did not think it would be that expensive but if it was then I would pay. I asked about the insurance and she told me it did not cover the roof. I then told her I would like to see the truck after the repair and I'd like to see the repair bill that I was paying. She told me that they did not do that. I clarified that they wanted me to pay for a repair with no invoice and no inspection. She said I did not have to pay for the repair but if I did not I would not be able to rent from them again. I honestly thought about not paying because of how unprofessional their practices are however I can only account for myself. So I did the right thing and paid for the repair, I hope they will do the right thing and give me the requested information. If they don't I'll never rent from that location again and I will actively encourage others to use other places as well.Glen B.
Very nice check in person. Quick and easy in and out. Would definitely recommend.Roberta F.
Customer did not leave a comment.Eric F.
Customer did not leave a comment.Lisa B.
Excellent customer service. Auto hauler was easy to use and made for a confident hauling experience.Kevin M.
Clean and well secured place. Friendly and helpful staff. Would definitely recommend.Justin B.
No notesBreanna R.
We had a very urgent, last minute need for a box truck and this location was wonderful and very helpful.Goeffrey D.
Customer did not leave a comment.David G.
Customer did not leave a comment.Rick A.
Customer did not leave a comment.Dana P.
Could not be improved...Miss Haley is awesomeMARK M.
When dropping off after hours, supposed to return equipment on-line. I didn't see anything telling me I had to do it at that location. After moving for about 11 hours, i just wanted to get home where I tried to return but it said it didn't recognize the location. Hope I'm not charged for an extra day.Philip L.
I went to 2 locations before I got a truck, and they told me and my daughter that the truck was there but it was not.rudolph M.
Friendly and speedy service without feeling rushed.Breland F.
Customer did not leave a comment.Jeff B.
Hailey is always amazing!lawrence J.
Customer did not leave a comment.Bridget M.
This review is by no means a knock at this Uhaul location or Uhaul as a whole. I have rented from this location multiple times and they have always done right by me. The truck was clean but it had a nasty shimmy at around 60mph. The driver door (fully shut and window up) had a lot of wind noise coming in. Almost seemed like the door was twisted. Upon returning the truck I informed that trucks are only serviced once a year. I have rented a lot of truck from Uhaul over the years and this was by far the worst truck I have ever driven.Keith M.
Mike at the front desk was amazing!Ginger J.
Staff was excellent. Truck had a broken windshield wiper on drivers side and it started raining.Alan R.
The customer service was excellent and the van rental could not have gone smoother.KEVIN F.
Customer did not leave a comment.Christopher L.
Super quick check inStephen H.
Customer did not leave a comment.Richard G. | Overall Experience
Customer did not leave a comment.Libby R.
I completed my reservation online and DECLINED insurance. The clerk pushed my husband to add it anyway. I was not prepared for the additional cost. The manager was unwilling to remove the charge when I found out and called back. An online reservation should be processed with the EXACT options chosen, NOTHING MORE. I want the $14 refunded!Brian M.
Customer did not leave a comment.JEFFREY L.
Customer did not leave a comment.Zachary S. | Overall Experience
Customer did not leave a comment.wendy P.
Customer did not leave a comment.LUZ C.
Needs brakes on truckJamie P.
Never have any problems with staff or equipment.Libby R.
Tristan was the gentleman that help me out at the drop off point it was extremely helpful very courteous the crew that worked with him was very courteous and expedient I would certainly recommend them for anybody that wants to get you all theretom W.
Customer did not leave a comment.Caroline B.
Customer did not leave a comment.Amanda T.
Hayley was exceptional - thank youDavid K.
Customer did not leave a comment.Blake C.
Keep doing what you're doing. Haley thank you for your assistance.Isabel N.
Customer did not leave a comment.PHILIP A.
Customer did not leave a comment.Nicole J.
Customer did not leave a comment.PERCY S.
Excellent staffcharlie V.
Check in and out process both excellentRobby B.
Mikee was great, very infomative and made my overall experience quite nice.Micky E. | First Impressions
The uHaul staff was always very helpful and friendly.gary e. | Overall Experience
Customer did not leave a comment.FRANCK V. | Overall Experience
Customer did not leave a comment.Bud E. | Overall Experience
Customer did not leave a comment.SHARLENE W. | Overall Experience
Customer did not leave a comment.John S. | Overall Experience
Customer did not leave a comment.Richard G. | First Impressions
Customer did not leave a comment.Bill R. | Overall Experience
I cleared mu storage unit out, on the 12/05, my contract was not up until 12/31 but U haul lease it with out telling me because there was no lock on it. They did not contact me and i was actually planning on putting A Christmas present in it. Very unprofessional. I think I should get a half month refund!JAMES K. | Overall Experience
The gentlemen that assisted me went above and beyond. He represents your company well and should be proud of himCHRISTINE R. | First Impressions
Too expensive and staff always made me feel unwelcome.Donald S. | Overall Experience
Customer did not leave a comment.Jennifer M. | Online Move In
Customer did not leave a comment.GINA E. | Overall Experience
Customer did not leave a comment.KIMBERLY SUE H. | First Impressions
Customer did not leave a comment.Kimberly p. | Online Move In
Staff at this UHAUL location is awesome.Michael P. | Overall Experience
Customer did not leave a comment.Allyson S. | First Impressions
My spouse and I had to put some items in storage due to her moving for her master's program. We did not want to throw away anything valuable that we would not be taking with us, and we did not want to over pack the vehicle. So it was convenient to have a place to store our belongings in such a short notice. We had been moving for three days straight from a place that did not have elevators. So it was so rewarding to see that the storage facility had elevators and carts to help with moving. 10 out of 10! I would recommend and use uhaul again.Geoffrey H. | Online Move In
Pricing was significantly lower then your competitors and I appreciate it.Amy S. | First Impressions
Customer did not leave a comment.TOMMY P. | First Impressions
Customer did not leave a comment.Brian W. | Overall Experience
Customer did not leave a comment.Gina C. | First Impressions
Haley and Mike are awesome! So friendly helpful and extremely professional!! I was going to move out a long time ago but the real reason is because of them ...I did downsize because of their customer service ... 5 Stars !!Denise M. | Overall Experience
A convenient, safe place to store my motorhome, out of the rain, hail and sun. Highly recommended .Jack M. | Overall Experience
Customer did not leave a comment.James H. | Overall Experience
Would have liked 24 hour access. Other than that I have no complaints.carey b. | Overall Experience
Haley was awesome. Answered all my question and very helpful.JAY P. | First Impressions
Overall goodJOE F. | Overall Experience
Customer did not leave a comment.Tomeka M. | First Impressions
Customer did not leave a comment.DAVE N. | Overall Experience
Customer did not leave a comment.dj d. | Overall Experience
Haley is very helpfulMark W. | Overall Experience
Customer did not leave a comment.Robert A. | First Impressions
Customer did not leave a comment.NICHOLAS K. | Overall Experience
Haley was great showing the site and explaining the process. Top notch!!Mark W. | First Impressions
Customer did not leave a comment.TOMMY F. | First Impressions
It is too hard to get someone in the phone. Hire someone to answer the phone. Wait time is ridiculous in this day and age!Sherry G. | Overall Experience
Staff is GREAT!!! VERY FRIENDLY, VERY KNOWLEDGABLE , !!will use them again and again!!Dennis H. | Overall Experience
Mikee is one of the best employees. Knows his stuff and is so polite that he makes the experience easy and pleasant.Stephen K. | Overall Experience
The rental and storage of our furniture was a great experience.Michael P. | First Impressions
Your associate Tristan was more than fantastic! He was kind, respectful and very helpful. He went above and beyond! My only issue is that they "NEVER" answer the phone. Very frustrating when I was living in Michigan trying to do business from so far away.WENDY T. | Overall Experience
It would be nice if UHaul would be helpful to people in need of assistance such as split payment plans. I would fall behind due to unemployment and it would take my entire check to get it current... it would have been nice if I could have split that payment in half so I would still have running money left. I had to stop using my storage unit because of this problem.Paula L. | Overall Experience
Enjoyed using our storage unit for 2 years.Gina C. | Overall Experience
Have used this facility several times and always a great experience.LLOYD Y. | Overall Experience
Customer did not leave a comment.Chelsey F. | Overall Experience
Staff was very friendly and courteous.janice m. | Overall Experience
Where do I begin,...the UHaul app indicated a “drive-up,” 24’ storage was available at this location. When I called to confirm the day prior to my arrival, I was told they in fact did not have one available. Instead I was offered 2, 15’ storages. I should have been given the price of the 24’ storage for both 15’s. Instead, the manager, Haley Radcliff, told me, “I’ll give you the first month rent for free.” Wait—that’s already “company policy,” —so how’s that making it “right” for the customer?” So, nothing was really offered to make it right, nor were the 2, 15’ storages adjacent to each other. I had used the UHaul app to locate a 24’ storage and it showed Hickory Flat had one available, which is why I chose them over other facilities. I had an item (20’ long) which would have fit in a 24’ storage, instead I had to carry this item to another location which cost me more mileage and gas since I had to use the 24’ truck to transport the item to and then return the truck back to Canton. Also, after my storage rooms were assigned I drove the 26’ truck to the rooms only to find that they were both still locked (BTW, I had 5 friends come to help me unload; well, they had to wait til I went back thru the gate and to the office to ask someone to unlock the rooms). Finally, not attributed to this location was the problem with 2, 26’ trucks. Let me explain. I rented a 26’ truck from 6201 Cayce Lane, Columbia TN 3840. After completing the paperwork, I pulled out of the facility only to have to drive back in to the facility to tell them the breaks didn’t work so I could hopefully get another truck. Well, they didn’t have one available. They willingly made a call to a “higher authority” to get approval to give me a “truck that was either already assigned to someone else or it could have been a “fleet” truck??? - I don’t know. Regardless, they gave me this second truck. Well, this substitute truck had a “Check Engine” light come on after I had the entire truck loaded and had just begun (6am) my drive to the Hickory Flat storage facility in Canton. I called 1800GOUHAUL while enroute to GA and they told me a static (not flashing) indicator would be “ok” to drive. Still, to have that light come on wasn’t reassuring when you’ve just begun your 7 hour trip with a fully loaded truck with all your personal belongings. So, two questionable trucks and mishaps with my storage facility isn’t leaving me with positive impressions of UHaul right now.Jack C. | First Impressions
The elevator is far to small for a storage unit. It is very difficult to get large furniture in.Todd R. | Overall Experience
Customer did not leave a comment.David S. | First Impressions
Caring Owner, both Gents very professional!!!!!cathleen t. | First Impressions
Best customer service. Everyone always takes good care of me!Megan Y. | Overall Experience
The employees were always very helpful and professional.ANITA S. | Overall Experience
From my first day to my last, Haley Radcliff demonstrated exactly how to be a Manager. Give her a raise!Brandy G. | Overall Experience
First rented in 2018. U Haul office sold me a lock for the unit that was over $10. Two weeks later they called me and told me I had to have a round lock on the unit. Nine months later the roof leaked and got all our contents wet. We were given a unit on the second floor rather than the top floor and we had to move everything ourselves. After the move, our electric fund transfer was messed up and we got a notice we were late because the office did not transfer the electric fund transfer when they moved us to a unit that didn't leak. Twice in the next few months the only elevator in the building was broken and it took at least a month to get it fixed. We had to haul our bicycles upstairs. On Wednesday, 10/21, we went into the office and requested a larger unit. The manager, Haley, put one on hold for us for two days and wrote our name down beside the unit. We were willing to rent it right then, but she said no problem. She could hold it for a couple days. The next day, 10/22, we went in to rent the larger unit and move into it and they had rented it to someone else. The bathroom in the storage building is always filthy. The office area is always filthy with garbage falling out of the trash cans onto the floor. There is a dumpster in the parking lot that is filthy with trash laying on the ground all around it. We moved out and went to another storage facility within three miles that rented us the same size unit, $10 a month less, with 1/2 for the first three months. Won't do business at this U Haul ever again.Martha F. | Overall Experience
We’re very glad for choosing this location The staff were so nice and polite Thank you!JAMES R. | Overall Experience
If fulfilled everything they offered.mary d. | Overall Experience
Such great customer service. Great lighting for evening hour visits. Highly recommended spot for storage of my horse trailer.Robin G P. | Overall Experience
Customer did not leave a comment.charles H. | First Impressions
Customer did not leave a comment.Chelsey F. | First Impressions
Everyone there was very helpful.carol h. | Overall Experience
Customer did not leave a comment.Richard S. | First Impressions
Customer did not leave a comment.Donald W. | Overall Experience
Customer did not leave a comment.Charlie F. | Overall Experience
Found a huge dead rat 5-6 inches long and feces everywhere over everything!!!M Lore M. | Overall Experience
Customer did not leave a comment.woodstock p. | Overall Experience
The elevator was broken 3 times during our stay and the place smellsANDREW B. | Overall Experience
Jim and Charles are great! I am thankful we chose your facility!Michelle L. | First Impressions
Tristan was awesome. All of my questions were answered and he was helpful and patient. Great experience!Sandra B. | First Impressions
Customer did not leave a comment.Charles Matthew W. | Overall Experience
Very friendly staff, overall great experiencematt s. | Overall Experience
Customer did not leave a comment.james r. | Overall Experience
was very nice but every storage the person gave me was an issue not available or damaged. did not get a storage unit. Thank you. singhLen S. | Overall Experience
Great customer experience, very friendly staffmatt s. | First Impressions
My chief complaint is the broken elevator. To facilitate a client's access to his/her unit, management left the hall doors unlocked -- so much for the security of my belongings and my safety.Elizabeth A. | Overall Experience
Customer did not leave a comment.Harold D. | Overall Experience
Customer did not leave a comment.Lisa R. | First Impressions
Customer did not leave a comment.nickolas w. | Overall Experience
Thanks guys for everything!!STEPHANIE I. | Overall Experience
Do wish there was a better bait system for mice/rats when we moved out of our unit there were lots of feces and several items had been destroyed due to being chewed otherwise we were very pleased with our unit for over 6 years! thank you!SELENE G. | Overall Experience
Customer did not leave a comment.Boyd H. | Overall Experience
Customer did not leave a comment.Bruce R. | Overall Experience
Very helpful advisor. Quick and easy check in.ROGER O. | First Impressions
The staff couldn’t have been nicer and more helpful to me during my 2 month moving process which included a storage unit, 2 trucks and many boxes. Great service!Marla C. | Overall Experience
Staff is GREAT!BRIDGET M. | Overall Experience
All staff are very friendly and helpful. Great to deal with.Judy M. | Overall Experience
We did have one problem. The elevator was stuck and I had to use cell phone to call fire department since staff would not respond to alarm. I don't think that employee is still with you.john e. | Overall Experience