Customer Reviews for U-Haul Moving & Storage of Hickory Flat

2,279 reviews

6380 Hickory Flat Hwy   Canton, GA 30115
(Next to Tractor Supply)

(770) 479-2313

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(770) 479-2313

6380 Hickory Flat Hwy
Canton, GA 30115
(Next to Tractor Supply)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The manager was great, she help me thru the rental process. She hook up the trailer and check all lights. Great experience thanks

JAMES G. 
Rating:
3.0

I rented this truck a few weeks in advance. I reserved an appliance dolly as well. On the day I picked up the truck, there was not an appliance dolly available. Sort of negates the idea of a reservation and it was the one key item I needed to help move. I had to rent one elsewhere. Granted they did not charge me for it but it required additional effort to obtain one. No problems with the rental truck it performed as expected.

Timothy C. 
Rating:
5.0

Customer did not leave a comment.

SHAWN H. 
Rating:
5.0

everything great thanks

William F. 
Rating:
5.0

Customer did not leave a comment.

Robert N. 
Rating:
5.0

Customer did not leave a comment.

Jennifer F. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

I had an excellent experience at UHaul, and will definitely be using them again!

Emma K. 
Rating:
5.0

Customer did not leave a comment.

Grady H. 
Rating:
5.0

Easy in and out. No issues at all.

Chris K. 
Rating:
5.0

Customer did not leave a comment.

Greg M. 
Rating:
1.0

The rental process was easy and the unit was clean. The stripping around the door was loose and I had to stick it to the door every time I got in our out of the truck. During the rental paperwork process I was offered insurance, which I accepted. There were two boxes to check and they told me to check 14 dollar box. Evidently that box covers everything except the roof and the moms attic. I'm sure that was spelled out in the paperwork however the employee did not make a distinction, my fault for not reading everything and trusting employee. During my moving process my refrigerator poked a hole in the roof, at the time I was thankful I bought insurance, only later did I find out the limitations. I returned the truck and showed them what happened, it looked to me like something that could be fixed with metal tape. The next day I got a call from the woman that helped with the rental. She said the cost of fixing the roof was 440 dollars but if I paid today I would get a 20 percent discount. I told her I did not think it would be that expensive but if it was then I would pay. I asked about the insurance and she told me it did not cover the roof. I then told her I would like to see the truck after the repair and I'd like to see the repair bill that I was paying. She told me that they did not do that. I clarified that they wanted me to pay for a repair with no invoice and no inspection. She said I did not have to pay for the repair but if I did not I would not be able to rent from them again. I honestly thought about not paying because of how unprofessional their practices are however I can only account for myself. So I did the right thing and paid for the repair, I hope they will do the right thing and give me the requested information. If they don't I'll never rent from that location again and I will actively encourage others to use other places as well.

Glen B. 
Rating:
5.0

Very nice check in person. Quick and easy in and out. Would definitely recommend.

Roberta F. 
Rating:
5.0

Customer did not leave a comment.

Eric F. 
Rating:
5.0

Customer did not leave a comment.

Lisa B. 
Rating:
5.0

Excellent customer service. Auto hauler was easy to use and made for a confident hauling experience.

Kevin M. 
Rating:
5.0

Clean and well secured place. Friendly and helpful staff. Would definitely recommend.

Justin B. 
Rating:
5.0

No notes

Breanna R. 
Rating:
5.0

We had a very urgent, last minute need for a box truck and this location was wonderful and very helpful.

Goeffrey D. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

Rick A. 
Rating:
5.0

Customer did not leave a comment.

Dana P. 
Rating:
5.0

Could not be improved...Miss Haley is awesome

MARK M. 
Rating:
4.0

When dropping off after hours, supposed to return equipment on-line. I didn't see anything telling me I had to do it at that location. After moving for about 11 hours, i just wanted to get home where I tried to return but it said it didn't recognize the location. Hope I'm not charged for an extra day.

Philip L. 
Rating:
3.0

I went to 2 locations before I got a truck, and they told me and my daughter that the truck was there but it was not.

rudolph M. 
Rating:
5.0

Friendly and speedy service without feeling rushed.

Breland F. 
Rating:
5.0

Customer did not leave a comment.

Jeff B. 
Rating:
5.0

Hailey is always amazing!

lawrence J. 
Rating:
5.0

Customer did not leave a comment.

Bridget M. 
Rating:
5.0

This review is by no means a knock at this Uhaul location or Uhaul as a whole. I have rented from this location multiple times and they have always done right by me. The truck was clean but it had a nasty shimmy at around 60mph. The driver door (fully shut and window up) had a lot of wind noise coming in. Almost seemed like the door was twisted. Upon returning the truck I informed that trucks are only serviced once a year. I have rented a lot of truck from Uhaul over the years and this was by far the worst truck I have ever driven.

Keith M. 
Rating:
5.0

Mike at the front desk was amazing!

Ginger J. 
Rating:
4.0

Staff was excellent. Truck had a broken windshield wiper on drivers side and it started raining.

Alan R. 
Rating:
5.0

The customer service was excellent and the van rental could not have gone smoother.

KEVIN F. 
Rating:
5.0

Customer did not leave a comment.

Christopher L. 
Rating:
4.0

Super quick check in

Stephen H. 
Rating:
5.0

Customer did not leave a comment.

Richard G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Libby R. 
Rating:
1.0

I completed my reservation online and DECLINED insurance. The clerk pushed my husband to add it anyway. I was not prepared for the additional cost. The manager was unwilling to remove the charge when I found out and called back. An online reservation should be processed with the EXACT options chosen, NOTHING MORE. I want the $14 refunded!

Brian M. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY L. 
Rating:
5.0

Customer did not leave a comment.

Zachary S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

wendy P. 
Rating:
5.0

Customer did not leave a comment.

LUZ C. 
Rating:
3.0

Needs brakes on truck

Jamie P. 
Rating:
5.0

Never have any problems with staff or equipment.

Libby R. 
Rating:
5.0

Tristan was the gentleman that help me out at the drop off point it was extremely helpful very courteous the crew that worked with him was very courteous and expedient I would certainly recommend them for anybody that wants to get you all there

tom W. 
Rating:
5.0

Customer did not leave a comment.

Caroline B. 
Rating:
5.0

Customer did not leave a comment.

Amanda T. 
Rating:
5.0

Hayley was exceptional - thank you

David K. 
Rating:
5.0

Customer did not leave a comment.

Blake C. 
Rating:
5.0

Keep doing what you're doing. Haley thank you for your assistance.

Isabel N. 
Rating:
5.0

Customer did not leave a comment.

PHILIP A. 
Rating:
5.0

Customer did not leave a comment.

Nicole J. 
Rating:
5.0

Customer did not leave a comment.

PERCY S. 
Rating:
5.0

Excellent staff

charlie V. 
Rating:
4.0

Check in and out process both excellent

Robby B. 
Rating:
5.0

Customer did not leave a comment.

PERCY S. 
Rating:
5.0

Great Service! Thank you.

RICHARD F. 
Rating:
5.0

Mikee was great, very infomative and made my overall experience quite nice.

Micky E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Everything was good - employees were friendly, helpful, and pick-up and drop-off were handled quickly.

Philip A. 
Rating:
5.0

Great service

JAMES C. 
Rating:
5.0

Nothing everything was great

STEPHEN S. 
Rating:
5.0

Your Holly Springs GA location customer service from Tristan was outstanding. We also called your Canton Georgia location, The service there too was impeccable from Cory. We cannot say enough great things about these two locations in Georgia and look forward to working with them again.

ROBERT M. 
Rating:
5.0

Mike's is always courteous and professional! Great location.

JEFFREY M. 
Rating:
5.0

I am not sure why the 6x10 utility trailer has such a narrow opening … I wanted to use it to transport my side by side but it was too small at the ramp to load it

Brian B. 
Rating:
5.0

Great experience

ROBERT T. 
Rating:
5.0

The uHaul staff was always very helpful and friendly.

gary e.  |  Overall Experience 
Rating:
5.0

Nothing, everything was great!

CHRISTOPHER B. 
Rating:
5.0

A+ excellent service ready for me when I showed up. Will use there location again. Thank you

MARK M. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS W. 
Rating:
5.0

Appreciated the fact that the team hooked up the equipment. Could have done it myself but this was above and beyond. Thank you!

MARK S. 
Rating:
5.0

Very easy to rent. No problems. Very good expirence.

MILLARD S. 
Rating:
5.0

Customer did not leave a comment.

SCOTT C. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN H. 
Rating:
5.0

Haley is very helpful and knowable about your product thanks for having her at this location. I will rent from her again.

JAMES G. 
Rating:
5.0

Good folks & equipment.

JASON C. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

CARL J. 
Rating:
5.0

Good location, helpful in all areas. U-HAUL has a policy problem that MUST be changed. After 4 rings calls go to a phone center. NO!! At some point a real person at a location MUST be talked to. I will not be back because of this.

Kenneth D. 
Rating:
4.0

Customer did not leave a comment.

MARY M. 
Rating:
5.0

Customer did not leave a comment.

Floyd B. 
Rating:
5.0

Friendly people

KURT H. 
Rating:
5.0

No recommendations

IVAN S. 
Rating:
5.0

Customer did not leave a comment.

ARLIE H. 
Rating:
5.0

The best people who always cares very good about me and my needs!!!

LUZ C. 
Rating:
4.0

Customer did not leave a comment.

FRANCK V.  |  Overall Experience 
Rating:
5.0

Everything went very well. All the crew was personable, and Haley (Manager) was a great help. Highly, highly recommend!!

Wayne B. 
Rating:
5.0

Customer did not leave a comment.

Bud E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHARLENE W.  |  Overall Experience 
Rating:
5.0

Quick and easy drop off

Anthony V. 
Rating:
5.0

Customer service was excellent

DONOVAN S. 
Rating:
5.0

I was charged $5 surcharge for paying credit card and was not told anywhere

ANDRES P. 
Rating:
5.0

Customer did not leave a comment.

KENNETH M. 
Rating:
5.0

Love the staff, always very helpful and professional. Only issue the U-Haul Ap is cumbersome to use, can never seem to get past entering the mileage…not user friendly. Will use this location again!

NANCY C. 
Rating:
5.0

The employees in Hickory Flat were extremely nice.

SUSAN P. 
Rating:
5.0

Customer did not leave a comment.

John S.  |  Overall Experience 
Rating:
1.0

Unfortunately my experience was not great at Uhaul. I have never rented from them before and will most likely never go back. Uhaul rented us a truck and auto transport which were at different locations. They added extra free miles to the truck for us so we could go pick up the auto transport from another location but it was our responsibility and our time that was required to obtain these two items at different locations. The truck pick up was quick and painless but once the auto transport was picked up it was evident the truck had electrical issues. The auto transport lights did not work. Was had already paid for both around 600 dollars. We then remained at the unhaul location holding lights and assisting the associates to fix the truck for over 2 hours because there were no other trucks available for us to rent. Eventually, another truck was offered for a discounted price and a refund for the broken truck was promised.We were promised a discounted rate for the new truck due to uhaul error and malfunctioning as well as our time we had given to uhaul to help fix their own problem. Wilson, General manager at Uhaul called a few days later and said we would only be refunded a 50 dollar inconvenience fee which was very disappointing. Uhaul representatives and managers are not in communication with each other and we really got screwed over essentially only being refunded 50 bucks for all the trouble we had endured. Also due to the last minute change for the truck, the gas was not filled to 15/16 and we will be paying more out of pocket than before the issue. Please do not trust Wilson/Michael Hart, General Manager at Uhaul, he is not looking out for the customers best interest. I would recommend Tristan at Uhaul of hickory flat, who had all good intentions in helping us with Uhauls error. Unfortunately his help was not supported by Wilson/Micheal Hart the General manager. I would request full refund on the spot so you do not also get screwed over in this way. Tristan deserves a raise and the position of General manager and Wilson/Michael Hart did not succeed in customer satisfaction, I am completely disappointed in Unhaul and hope to never do business with Wilson Hart again.

Sydney F. 
Rating:
5.0

Very efficient

GARY L. 
Rating:
5.0

Great service

BRUCE P. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
4.0

the incorrect vehicle number was noted on the contract. Caused some issues at destination but all it well.

MARK B. 
Rating:
5.0

Employees were great. Very helpful.

ADAM S. 
Rating:
5.0

Customer did not leave a comment.

Richard G.  |  First Impressions 
Rating:
5.0

Hickory Flat Uhaul Store is always my first choice for all moving needs. They did another great job. On the other hand, the moving help I hired didn't work out/show up at scheduled time. I had a hard deadline to meet and ended up loading and unloading the truck with neighbors/friends. I'm now headed to surgery for a damaged right knee. I've been billed $175.90 (Movinghelp.com - Young Hunks) for non-services. I advise the Uhaul website to remove this particular contractor (Young Hunks) as a provider.

FRANCIS M. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

Bill R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLES B. 
Rating:
5.0

Customer did not leave a comment.

VICTOR G. 
Rating:
5.0

Excellent service and friendly staff . Well maintained vehicles. A+ company . Thanks

DIEGO F. 
Rating:
5.0

Customer did not leave a comment.

LUIS R. 
Rating:
4.0

I cleared mu storage unit out, on the 12/05, my contract was not up until 12/31 but U haul lease it with out telling me because there was no lock on it. They did not contact me and i was actually planning on putting A Christmas present in it. Very unprofessional. I think I should get a half month refund!

JAMES K.  |  Overall Experience 
Rating:
5.0

The gentlemen that assisted me went above and beyond. He represents your company well and should be proud of him

CHRISTINE R.  |  First Impressions 
Rating:
2.0

Too expensive and staff always made me feel unwelcome.

Donald S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

GINA E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY SUE H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kimberly p.  |  Online Move In 
Rating:
5.0

Staff at this UHAUL location is awesome.

Michael P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allyson S.  |  First Impressions 
Rating:
5.0

My spouse and I had to put some items in storage due to her moving for her master's program. We did not want to throw away anything valuable that we would not be taking with us, and we did not want to over pack the vehicle. So it was convenient to have a place to store our belongings in such a short notice. We had been moving for three days straight from a place that did not have elevators. So it was so rewarding to see that the storage facility had elevators and carts to help with moving. 10 out of 10! I would recommend and use uhaul again.

Geoffrey H.  |  Online Move In 
Rating:
5.0

Pricing was significantly lower then your competitors and I appreciate it.

Amy S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TOMMY P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gina C.  |  First Impressions 
Rating:
5.0

Haley and Mike are awesome! So friendly helpful and extremely professional!! I was going to move out a long time ago but the real reason is because of them ...I did downsize because of their customer service ... 5 Stars !!

Denise M.  |  Overall Experience 
Rating:
5.0

A convenient, safe place to store my motorhome, out of the rain, hail and sun. Highly recommended .

Jack M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James H.  |  Overall Experience 
Rating:
4.0

Would have liked 24 hour access. Other than that I have no complaints.

carey b.  |  Overall Experience 
Rating:
5.0

Haley was awesome. Answered all my question and very helpful.

JAY P.  |  First Impressions 
Rating:
4.0

Overall good

JOE F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tomeka M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVE N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dj d.  |  Overall Experience 
Rating:
5.0

Haley is very helpful

Mark W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert A.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

NICHOLAS K.  |  Overall Experience 
Rating:
5.0

Haley was great showing the site and explaining the process. Top notch!!

Mark W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TOMMY F.  |  First Impressions 
Rating:
4.0

It is too hard to get someone in the phone. Hire someone to answer the phone. Wait time is ridiculous in this day and age!

Sherry G.  |  Overall Experience 
Rating:
5.0

Staff is GREAT!!! VERY FRIENDLY, VERY KNOWLEDGABLE , !!will use them again and again!!

Dennis H.  |  Overall Experience 
Rating:
5.0

Mikee is one of the best employees. Knows his stuff and is so polite that he makes the experience easy and pleasant.

Stephen K.  |  Overall Experience 
Rating:
5.0

The rental and storage of our furniture was a great experience.

Michael P.  |  First Impressions 
Rating:
5.0

Your associate Tristan was more than fantastic! He was kind, respectful and very helpful. He went above and beyond! My only issue is that they "NEVER" answer the phone. Very frustrating when I was living in Michigan trying to do business from so far away.

WENDY T.  |  Overall Experience 
Rating:
3.0

It would be nice if UHaul would be helpful to people in need of assistance such as split payment plans. I would fall behind due to unemployment and it would take my entire check to get it current... it would have been nice if I could have split that payment in half so I would still have running money left. I had to stop using my storage unit because of this problem.

Paula L.  |  Overall Experience 
Rating:
5.0

Enjoyed using our storage unit for 2 years.

Gina C.  |  Overall Experience 
Rating:
5.0

Have used this facility several times and always a great experience.

LLOYD Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chelsey F.  |  Overall Experience 
Rating:
5.0

Staff was very friendly and courteous.

janice m.  |  Overall Experience 
Rating:
1.0

Where do I begin,...the UHaul app indicated a “drive-up,” 24’ storage was available at this location. When I called to confirm the day prior to my arrival, I was told they in fact did not have one available. Instead I was offered 2, 15’ storages. I should have been given the price of the 24’ storage for both 15’s. Instead, the manager, Haley Radcliff, told me, “I’ll give you the first month rent for free.” Wait—that’s already “company policy,” —so how’s that making it “right” for the customer?” So, nothing was really offered to make it right, nor were the 2, 15’ storages adjacent to each other. I had used the UHaul app to locate a 24’ storage and it showed Hickory Flat had one available, which is why I chose them over other facilities. I had an item (20’ long) which would have fit in a 24’ storage, instead I had to carry this item to another location which cost me more mileage and gas since I had to use the 24’ truck to transport the item to and then return the truck back to Canton. Also, after my storage rooms were assigned I drove the 26’ truck to the rooms only to find that they were both still locked (BTW, I had 5 friends come to help me unload; well, they had to wait til I went back thru the gate and to the office to ask someone to unlock the rooms). Finally, not attributed to this location was the problem with 2, 26’ trucks. Let me explain. I rented a 26’ truck from 6201 Cayce Lane, Columbia TN 3840. After completing the paperwork, I pulled out of the facility only to have to drive back in to the facility to tell them the breaks didn’t work so I could hopefully get another truck. Well, they didn’t have one available. They willingly made a call to a “higher authority” to get approval to give me a “truck that was either already assigned to someone else or it could have been a “fleet” truck??? - I don’t know. Regardless, they gave me this second truck. Well, this substitute truck had a “Check Engine” light come on after I had the entire truck loaded and had just begun (6am) my drive to the Hickory Flat storage facility in Canton. I called 1800GOUHAUL while enroute to GA and they told me a static (not flashing) indicator would be “ok” to drive. Still, to have that light come on wasn’t reassuring when you’ve just begun your 7 hour trip with a fully loaded truck with all your personal belongings. So, two questionable trucks and mishaps with my storage facility isn’t leaving me with positive impressions of UHaul right now.

Jack C.  |  First Impressions 
Rating:
3.0

The elevator is far to small for a storage unit. It is very difficult to get large furniture in.

Todd R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David S.  |  First Impressions 
Rating:
5.0

Caring Owner, both Gents very professional!!!!!

cathleen t.  |  First Impressions 
Rating:
5.0

Best customer service. Everyone always takes good care of me!

Megan Y.  |  Overall Experience 
Rating:
5.0

The employees were always very helpful and professional.

ANITA S.  |  Overall Experience 
Rating:
5.0

From my first day to my last, Haley Radcliff demonstrated exactly how to be a Manager. Give her a raise!

Brandy G.  |  Overall Experience 
Rating:
1.0

First rented in 2018. U Haul office sold me a lock for the unit that was over $10. Two weeks later they called me and told me I had to have a round lock on the unit. Nine months later the roof leaked and got all our contents wet. We were given a unit on the second floor rather than the top floor and we had to move everything ourselves. After the move, our electric fund transfer was messed up and we got a notice we were late because the office did not transfer the electric fund transfer when they moved us to a unit that didn't leak. Twice in the next few months the only elevator in the building was broken and it took at least a month to get it fixed. We had to haul our bicycles upstairs. On Wednesday, 10/21, we went into the office and requested a larger unit. The manager, Haley, put one on hold for us for two days and wrote our name down beside the unit. We were willing to rent it right then, but she said no problem. She could hold it for a couple days. The next day, 10/22, we went in to rent the larger unit and move into it and they had rented it to someone else. The bathroom in the storage building is always filthy. The office area is always filthy with garbage falling out of the trash cans onto the floor. There is a dumpster in the parking lot that is filthy with trash laying on the ground all around it. We moved out and went to another storage facility within three miles that rented us the same size unit, $10 a month less, with 1/2 for the first three months. Won't do business at this U Haul ever again.

Martha F.  |  Overall Experience 
Rating:
5.0

We’re very glad for choosing this location The staff were so nice and polite Thank you!

JAMES R.  |  Overall Experience 
Rating:
4.0

If fulfilled everything they offered.

mary d.  |  Overall Experience 
Rating:
5.0

Such great customer service. Great lighting for evening hour visits. Highly recommended spot for storage of my horse trailer.

Robin G P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

charles H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chelsey F.  |  First Impressions 
Rating:
5.0

Everyone there was very helpful.

carol h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donald W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charlie F.  |  Overall Experience 
Rating:
4.0

Found a huge dead rat 5-6 inches long and feces everywhere over everything!!!

M Lore M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

woodstock p.  |  Overall Experience 
Rating:
3.0

The elevator was broken 3 times during our stay and the place smells

ANDREW B.  |  Overall Experience 
Rating:
5.0

Jim and Charles are great! I am thankful we chose your facility!

Michelle L.  |  First Impressions 
Rating:
5.0

Tristan was awesome. All of my questions were answered and he was helpful and patient. Great experience!

Sandra B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles Matthew W.  |  Overall Experience 
Rating:
5.0

Very friendly staff, overall great experience

matt s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james r.  |  Overall Experience 
Rating:
5.0

was very nice but every storage the person gave me was an issue not available or damaged. did not get a storage unit. Thank you. singh

Len S.  |  Overall Experience 
Rating:
5.0

Great customer experience, very friendly staff

matt s.  |  First Impressions 
Rating:
2.0

My chief complaint is the broken elevator. To facilitate a client's access to his/her unit, management left the hall doors unlocked -- so much for the security of my belongings and my safety.

Elizabeth A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harold D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nickolas w.  |  Overall Experience 
Rating:
5.0

Thanks guys for everything!!

STEPHANIE I.  |  Overall Experience 
Rating:
5.0

Do wish there was a better bait system for mice/rats when we moved out of our unit there were lots of feces and several items had been destroyed due to being chewed otherwise we were very pleased with our unit for over 6 years! thank you!

SELENE G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Boyd H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bruce R.  |  Overall Experience 
Rating:
5.0

Very helpful advisor. Quick and easy check in.

ROGER O.  |  First Impressions 
Rating:
5.0

The staff couldn’t have been nicer and more helpful to me during my 2 month moving process which included a storage unit, 2 trucks and many boxes. Great service!

Marla C.  |  Overall Experience 
Rating:
5.0

Staff is GREAT!

BRIDGET M.  |  Overall Experience 
Rating:
5.0

All staff are very friendly and helpful. Great to deal with.

Judy M.  |  Overall Experience 
Rating:
4.0

We did have one problem. The elevator was stuck and I had to use cell phone to call fire department since staff would not respond to alarm. I don't think that employee is still with you.

john e.  |  Overall Experience 
Rating:
3.0

Cost to high. Returned two hours late but still charged for a full 2nd day. Should be prorated

Harry C.  |  First Impressions 
Rating:
5.0

Great location!

LISA F.  |  Overall Experience 
Rating:
5.0

Always very helpful and easy to work with. Great place to rent moving trucks and storage units.

carl r.  |  Overall Experience 
Rating:
1.0

The general manager Radcliff ruined the entire experience. The rest of the staff are friendly and knowledgeable.

Michael B.  |  Overall Experience 
Rating:
5.0

Wonderful and helpful staff. Lots of choices for storage.

John L.  |  Overall Experience 
Rating:
3.0

The price increments every year made it too expensive to keep. The price is too high and continues to increase. No more storage facilities for me. The interior of my unit was always dirty.

MATT J.  |  Overall Experience 
Rating:
5.0

Great customer service and understanding of our immediate needs for storage, and change of dropoff location for Uhaul truck. Thanks, Haley, and team for your excellent support.

John L.  |  First Impressions 
Rating:
5.0

Great service!

Kenneth H.  |  Overall Experience 
Rating:
1.0

Dirty, temperature not kept,

Keith J.  |  Overall Experience 
Rating:
5.0

Great experience, all went well.

KENNETH K.  |  Overall Experience 
Rating:
5.0

everyone was so helpful, they had all kinds of items to help with moving. we took advantage of those items, including TV box and boxes for moving special glass wear. Thank You

Gayle V.  |  Overall Experience 
Rating:
5.0

Temperature during summer is kept a little too warm.

MARLIN T.  |  Overall Experience 
Rating:
5.0

Our moving experience was made so much easier by using storage units at this U-Haul facility. The staff was very friendly and always helpful and access to our units was so convenient. Highly recommend

Nancy E.  |  Overall Experience 
Rating:
1.0

Poor customer service (Jim is an idiot) had several issue with this guy. Storage room 487 leaked rusty water on my $1800.00 king size mattress and ruined it. I had to take it to the dump. Very angry.

Barry D.  |  Overall Experience 
Rating:
5.0

This location was the best.

Jose R.  |  Overall Experience 
Rating:
5.0

Great experience. Very friendly people. The only down side would have to be the price. i have another storage unit now that is not very far away and is $50 less and is just as secure, well lite,etc.

connie s.  |  Overall Experience 
Rating:
5.0

Friendly and professional.

James D.  |  First Impressions 
Rating:
5.0

Got what I needed in a timely fashion from some friendly staff.

KENneth K.  |  First Impressions 
Rating:
5.0

The manager Haley was very helpful and her customer service was exceptional! I will recommend this location whenever possible.

Laura H.  |  Overall Experience 
Rating:
2.0

I was so happy to get out of that place it was unbelievable, I would never recommend it to anybody! Seriously, the most unprofessional people I've ever met.

Kimberly C.  |  Overall Experience 
Rating:
5.0

Both Haley and Brian were very professional, friendly and helpful. I highly recommend!

Joann S.  |  First Impressions 
Rating:
5.0

Very nice and excellent

Jeffrey O.  |  First Impressions 
Rating:
5.0

The guys are the most helpful, respectful, friendly, professional folks I've ever dealt with with uhaul and any storage facility. They turned our horrible move into a delightful ending.

MICHELE Y.  |  First Impressions 
Rating:
5.0

The team members at this location are always the best! They truly believe they are there to help the customer and make our experience better.

Michael R.  |  Overall Experience 
Rating:
5.0

Great staff! Always friendly and helpful!

Jeffrey H.  |  Overall Experience 
Rating:
5.0

I was very impressed with how clean the facility was maintained...all staff very helpful: excellent, excellent customer service!

ELIZABETH D.  |  Overall Experience 
Rating:
3.0

When we moved out we found an extreme amount of mouse droppings all over our furniture and boxes. We had no food products stored. If not for this all of our ratings would be "yes" and excellent.

james p.  |  Overall Experience 
Rating:
5.0

Haley and Jim were extremely helpful to me, specifically. I can't imagine a more well run establishment. THANK YOU!

Jennifer L.  |  Overall Experience 
Rating:
5.0

Brian was fantastic. I called in a couple of times before I got there. He was extremely helpful, professional, and had such a great attitude. Brian is definitely employee of the year material.

Ida W.  |  Reservation 
Rating:
5.0

James and Haley are very helpful. They set the bar for best in class.

Denice U.  |  Overall Experience 
Rating:
5.0

great experience!

Michael L.  |  Overall Experience 
Rating:
4.0

Good safe clean storage

Frank C.  |  Overall Experience 
Rating:
4.0

Met our needs and was very helpful in assisting me.

NANCY P.  |  Overall Experience 
Rating:
3.0

no prorating a ending lease is a negative so I can't give more than 3 stars

THOMAS S.  |  Overall Experience 
Rating:
5.0

thanks, for your help.

JERYL J.  |  Overall Experience 
Rating:
5.0

Very helpful

Julie S.  |  Overall Experience 
No reviews have been submitted for this location.

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