Customer Reviews for U-Haul Moving & Storage of Hickory Flat

2,155 reviews

6380 Hickory Flat Hwy   Canton, GA 30115
(Next to Tractor Supply)

(770) 479-2313

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(770) 479-2313

6380 Hickory Flat Hwy
Canton, GA 30115
(Next to Tractor Supply)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The gentlemen that assisted me went above and beyond. He represents your company well and should be proud of him

CHRISTINE R.  |  First Impressions 
Rating:
2.0

Too expensive and staff always made me feel unwelcome.

Donald S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer M.  |  Online Move In 
Rating:
3.0

You charged me $26 for gas when it was on the same right below 1/2 a tank... not good.

Everett N. 
Rating:
5.0

Customer service was excellent! I rent a box truck every year at Thanksgiving to Carry food to needy families. This location always welcomes us with a smile, a great attitude, and loving heart. Who could ask for more?

RALPH B. 
Rating:
5.0

I was to pick the truck up at a location near me, but it was moved 35 minutes in the wrong direction for my trip and I was not notified. That meant I had more than an hour driving before I got back to my hone to load. I was given 40 free miles. Thank you. .

CAROL H. 
Rating:
5.0

Advertised as $19.99 but after fees and all the addons it ran me $62 for maybe 2-3 hours. Feels like a bit of a rip-off. Great service otherwise.

MAC S. 
Rating:
5.0

Customer did not leave a comment.

KEEFE V. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

I rented a pickup truck for one day. I would recommend cleaning the cab a little better. Otherwise, everything was great.

Francis M. 
Rating:
5.0

The theme at this office is the BEST!!!!

Luz C. 
Rating:
5.0

Customer did not leave a comment.

Topeka M. 
Rating:
4.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

CARLTON H. 
Rating:
5.0

Customer did not leave a comment.

Jennifer H. 
Rating:
5.0

Customer did not leave a comment.

GINA E.  |  Overall Experience 
Rating:
5.0

My father and I have been renting ramp-trailers here for the last 4+ years. Always friendly and helpful.

MAX S. 
Rating:
5.0

Very quick and easy.

BRIAN W. 
Rating:
5.0

Customer did not leave a comment.

BURNICE S. 
Rating:
4.0

Customer did not leave a comment.

HAROLD H. 
Rating:
5.0

Customer did not leave a comment.

EMILY W. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY SUE H.  |  First Impressions 
Rating:
5.0

VERY FAST SERVICE THANKS

JAMES G. 
Rating:
5.0

Charles & Ethan were great. So friendly and nice to work with.

JEANINE W. 
Rating:
4.0

Customer did not leave a comment.

GREGORY A. 
Rating:
5.0

Haley went above and beyond to make sure we had everything we needed for our move and that our truck was spotlessly clean when we picked it up! Excellent customer service!

William M. 
Rating:
5.0

Customer did not leave a comment.

Bill K. 
Rating:
5.0

Customer did not leave a comment.

BRIAN M. 
Rating:
5.0

Customer did not leave a comment.

Leigh Ann C. 
Rating:
5.0

Windshield was dirty and impaired visibility with sun

ALEXANDER M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
4.0

Reservation started out a little on the rocky side. My reservation was transferred to another location which ended up not having a truck. It was then transferred back to my original pick-up location, and again they didn't have a truck available. Ultimately they had a truck transferred from another location so I could take one they had on hand. In the end it all worked out, but was touch and go for a moment.

RAYMOND B. 
Rating:
5.0

Customer did not leave a comment.

RICARDO H. 
Rating:
5.0

Need to improve the app was unable to complete my return. Would not accept the picture of the equipment.

CHRISTOPHER H. 
Rating:
5.0

Haley & Mikee are AWESOME to work with!!

JOY M. 
Rating:
5.0

Customer points or a reward program. This location is fantastic! But maybe a repeat customer incentive program could be implemented by corporate for us repeat customers. Just a thought…

JACKQUES M. 
Rating:
5.0

Perfect professional service

MAREK M. 
Rating:
5.0

Excellent service from Mike from start to finish.

TRICIA M. 
Rating:
5.0

Customer did not leave a comment.

Rob S. 
Rating:
5.0

Both associates very helpful, professional.

CHRISTOPHER P. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

LORI MICHELE P. 
Rating:
4.0

Customer did not leave a comment.

Kimberly p.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JOY M. 
Rating:
4.0

Customer did not leave a comment.

VINAY M. 
Rating:
5.0

I'm not sure.. Your team at this location is top notch. Great customer service, always helpful and friendly. Its what keeps me coming back.

Jackques M. 
Rating:
5.0

Customer did not leave a comment.

Prakash K. 
Rating:
5.0

Customer did not leave a comment.

Scott G. 
Rating:
2.0

I was called 2 days before rental due requesting that I accommodate their customer and return truck at 7:00 so they could have it. We rented the truck at 8:17 Wednesday to be returned Saturday. I said no, we are having a bad experience moving and the movers and we will see them around 8:00. We did not finish our move with movers until almost midnight Friday night. Saturday morning Starting at 7:30 and concluding at 8:05 when we were across the street getting gas, Mike made 3 calls to us demanding the return of the truck and threatening us with past due fees. He also sent us a text message! Also, we were told to just toss the rental blankets in the back of the truck and the female worker threatened to charge us a dollar a blanket for not folding them! (We had 10 dozen, several packages which were not opened.) So we started folding the blankets and they were upset that was holding things up, so they said forget it, they will take care of them. No one told us to fold the blankets. This store was more concerned about accommodating a customer that they were earning money off with a rental, than a customer who was simply returning a vehicle. This behavior was entirely inappropriate and we will NEVER do business with this location again due to their rudeness!

GARY S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

RICKY J. 
Rating:
5.0

Customer did not leave a comment.

Kenneth J. 
Rating:
5.0

The easiest rental I have ever done. I reserved the truck online & did the online check in when I picked it up. This was the nicest group of employees I have had the pleasure of working with. Tristan, Haley & Mike were professional & efficient, but most importantly they are so nice! Take good care of this group- they represent UHaul well!

Susan S. 
Rating:
5.0

Staff at this UHAUL location is awesome.

Michael P.  |  Overall Experience 
Rating:
5.0

Very quick and easy

MICKEY S. 
Rating:
5.0

Staff very friendly and knowledgeable.

WILLIAM P. 
Rating:
4.0

Nice friendly knowledgeable service

DONNA F. 
Rating:
1.0

I was at this location less than 10 days prior and was able to rent a cargo van without a credit card on file. I come back to rent another cargo van and they want a credit card on file. If this is corporate policy, why was I able to rent this van prior? The manager was not very nice when i tried to explain the situation. She gave me a 10' truck as an alternative that had a busted side mirror. The mirror issue wasn't noticed until driving down the road and it is blowing in the wind. A major safety issue.

SHELBY B. 
Rating:
1.0

We had a reservation for a 10x20 storage unit after moving from Florida and also a moving crew hired thru Uhaul and upon arriving at the facility we where informed that our storage unit was given away and we where stuck with a 26' uhal truck full of our entire household.The attendants were very indifferent to the issue

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

Bruce F. 
Rating:
5.0

Nothing

C michael W. 
Rating:
5.0

Customer did not leave a comment.

william L. 
Rating:
5.0

Customer did not leave a comment.

michael L. 
Rating:
5.0

Customer did not leave a comment.

Allyson S.  |  First Impressions 
Rating:
5.0

From Charles to Haley, absolutely EXCELLENT customer service! This is the way a business should be run!!

James T. 
Rating:
5.0

The staff you have working at that location are absolutely professional and excellent excellent service!! I have two units with you and rented a truck numerous amounts of times.. as a customer I am very satisfied thank you! sincerely Leon Belesi

Leon B. 
Rating:
5.0

Customer did not leave a comment.

Susan G. 
Rating:
1.0

This location rented me a Truck that they knew had issues and needed service. The Truck ran poorly and almost stalled several times during my move. The Truck struggled to achieve minimum freeway speeds which made me and my family very uncomfortable. I am literally afraid to use another vehicle from your fleet at this time.

KEVIN B. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP C. 
Rating:
4.0

The cabin smelled like heavy cigarette smoke but other than that service was great and the vehicle was clean.

ELIZABETH B. 
Rating:
5.0

Customer did not leave a comment.

Mike P. 
Rating:
5.0

My spouse and I had to put some items in storage due to her moving for her master's program. We did not want to throw away anything valuable that we would not be taking with us, and we did not want to over pack the vehicle. So it was convenient to have a place to store our belongings in such a short notice. We had been moving for three days straight from a place that did not have elevators. So it was so rewarding to see that the storage facility had elevators and carts to help with moving. 10 out of 10! I would recommend and use uhaul again.

Geoffrey H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

LISA R. 
Rating:
5.0

Staff were great and the check in and out went ina timely manner.

Jack L. 
Rating:
5.0

Pricing was significantly lower then your competitors and I appreciate it.

Amy S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TOMMY P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GREGORY C. 
Rating:
5.0

Customer did not leave a comment.

Brian W.  |  Overall Experience 
Rating:
5.0

Could not have been better. Staff were on point, knowledgeable, and extremely friendly and helpful

Eric H. 
Rating:
5.0

Customer did not leave a comment.

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

LETICIA C. 
Rating:
4.0

Truck was in very poor mechanical condition. Transmission did not shift properly, weather stripping came completely off on driver's door (literally just fell off of door rim, passenger door was defective and would not close all the way from the inside. However, the site staff were very professional and gracious. I grade the site staff an A+. I grade the truck maintenance an F.

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

Gina C.  |  First Impressions 
Rating:
5.0

Na

Carlton B. 
Rating:
5.0

People were friendly and helped me out. Thanks

CAMEREON M. 
Rating:
5.0

Customer did not leave a comment.

ROBBY H. 
Rating:
5.0

HALEY WAS AWESOME!!!! She went out of her way to help me and gave me great advice that made the hitch installation even better

Mike K. 
Rating:
5.0

Great service!!!⭐️⭐️⭐️⭐️⭐️ Employee's were very knowledgeable and very respectful. So nice to have someone who appreciates you business!!!

SHARON D. 
Rating:
5.0

Customer did not leave a comment.

BRYAN J. 
Rating:
5.0

The truck was clean, nice in fact. However, the windows were dirty.

ARTHUR A. 
Rating:
4.0

Trailer was in bad repair. Clerk fixed electrical wiring with tape.

LON K. 
Rating:
5.0

Customer did not leave a comment.

LOUIS E. 
Rating:
5.0

Friendly efficient staff!

Dennis H. 
Rating:
5.0

All of the employees that I have met are both professional and helpful. The facility is clean, neat and well organized. Check out and check in were fast.

MICHAEL I. 
Rating:
5.0

Customer did not leave a comment.

TAYLOR M. 
Rating:
5.0

Customer did not leave a comment.

Debra W. 
Rating:
5.0

Always friendly and helpful

CHRISTOPHER V. 
Rating:
5.0

Over all, the process was easy & friendly. All questions were answered clearly & to my satisfaction. I will use this facility in the future.

JAMES W. 
Rating:
5.0

I was very worried about today. I have never driven a loaded truck with it being full before but the staff make it sound very simple if I always remember safety first. I rook my time and used caution at every atep I could make and the day went well!! Tit didn't end there either when I got back from filling up I noticed I took the wrong turn but one quick call took care if that and within eight minutes I was pulling up in your drive. And it still didn't stop there. The care and concern from the young men who came out to cleanup after me and get the truck ready for another day, wEre so kind and polite and the smile was not painted on. It was real. I will be back the next time I need to move again. You have been a blessing to me today! Thank you! Cherryl Sullivan 407 VIVIAN WaY Woodstock, Ga. 30188

CHERRYL S. 
Rating:
5.0

Great customer service both picking up the vehicle and dropping it off at the end of the day.

MICHAEL I. 
Rating:
5.0

Customer did not leave a comment.

Nathan R. 
Rating:
5.0

Nothing. Whole experience effortless

ROBERT D. 
Rating:
5.0

Great customer service and easy in renting and return of the vehicle.

Barbara N. 
Rating:
5.0

The truck share process of validation is too long so I ended up going into the location to check out. They were super helpful -Austin Crawley helped to expedite the process and gave me a few vehicle pointers. He was great!

SHANNON S. 
Rating:
5.0

I was impressed with manager named Mike. He was courteous, knowledgeable and most helpful in explaining how the equipment worked. He also took time to insure safety of my vehicle, the trailer and towing equipment. He is an asset to U-Haul.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

LEON B. 
Rating:
5.0

Air conditioner in truck stopped working ( froze up?) It was a 6 hour drive with temps over 90. Made for a very uncomfortable drive.

Robert B. 
Rating:
3.0

Trailer was not hooked up properly which caused it to break lose. Safety chains prevented a very serious situation. Had to call u haul road side assistance. They came and repaired issue. This was reported as an accident by u haul roadside. Third party who answered roadside repair should be consulted to confirm my response as to cause

KEVIN P. 
Rating:
4.0

Customer did not leave a comment.

ROBERT V. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
5.0

Customer did not leave a comment.

KIRBY L. 
Rating:
5.0

Casey was EXCELLENT! Unflappable and very professional. Don't tell prople 20' truck has minimum 6' width because wheel wells decrease that dramatically!

JAMES C. 
Rating:
1.0

They double charged our credit card. They never answer the phone. No help from the actual location at all.

Thomas R. 
Rating:
5.0

Haley was awesome. Answered all my question and very helpful.

JAY P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tomeka M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TOMMY F.  |  First Impressions 
Rating:
5.0

The rental and storage of our furniture was a great experience.

Michael P.  |  First Impressions 
Rating:
1.0

Where do I begin,...the UHaul app indicated a “drive-up,” 24’ storage was available at this location. When I called to confirm the day prior to my arrival, I was told they in fact did not have one available. Instead I was offered 2, 15’ storages. I should have been given the price of the 24’ storage for both 15’s. Instead, the manager, Haley Radcliff, told me, “I’ll give you the first month rent for free.” Wait—that’s already “company policy,” —so how’s that making it “right” for the customer?” So, nothing was really offered to make it right, nor were the 2, 15’ storages adjacent to each other. I had used the UHaul app to locate a 24’ storage and it showed Hickory Flat had one available, which is why I chose them over other facilities. I had an item (20’ long) which would have fit in a 24’ storage, instead I had to carry this item to another location which cost me more mileage and gas since I had to use the 24’ truck to transport the item to and then return the truck back to Canton. Also, after my storage rooms were assigned I drove the 26’ truck to the rooms only to find that they were both still locked (BTW, I had 5 friends come to help me unload; well, they had to wait til I went back thru the gate and to the office to ask someone to unlock the rooms). Finally, not attributed to this location was the problem with 2, 26’ trucks. Let me explain. I rented a 26’ truck from 6201 Cayce Lane, Columbia TN 3840. After completing the paperwork, I pulled out of the facility only to have to drive back in to the facility to tell them the breaks didn’t work so I could hopefully get another truck. Well, they didn’t have one available. They willingly made a call to a “higher authority” to get approval to give me a “truck that was either already assigned to someone else or it could have been a “fleet” truck??? - I don’t know. Regardless, they gave me this second truck. Well, this substitute truck had a “Check Engine” light come on after I had the entire truck loaded and had just begun (6am) my drive to the Hickory Flat storage facility in Canton. I called 1800GOUHAUL while enroute to GA and they told me a static (not flashing) indicator would be “ok” to drive. Still, to have that light come on wasn’t reassuring when you’ve just begun your 7 hour trip with a fully loaded truck with all your personal belongings. So, two questionable trucks and mishaps with my storage facility isn’t leaving me with positive impressions of UHaul right now.

Jack C.  |  First Impressions 
Rating:
5.0

Caring Owner, both Gents very professional!!!!!

cathleen t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

charles H.  |  First Impressions 
Rating:
5.0

Tristan was awesome. All of my questions were answered and he was helpful and patient. Great experience!

Sandra B.  |  First Impressions 
Rating:
5.0

Very helpful advisor. Quick and easy check in.

ROGER O.  |  First Impressions 
Rating:
5.0

The guys are the most helpful, respectful, friendly, professional folks I've ever dealt with with uhaul and any storage facility. They turned our horrible move into a delightful ending.

MICHELE Y.  |  First Impressions 
No reviews have been submitted for this location.

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