Customer Reviews for U-Haul Moving & Storage of Hillside

90 reviews

225 Long Ave   Hillside, NJ 07205

(973) 718-9897

Location Hours

  • Mon-Thur: 9 am - 5 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(973) 718-9897

225 Long Ave
Hillside, NJ 07205

Services at this Location:

Location Hours

  • Mon-Thur: 9 am - 5 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The furniture pad melted in my antique table.

Allison B. 
Rating:
5.0

David was all the time ready to help me with anything I needed since I am moving to new house, he did the same when I moved from my old house to the Uhaul warehouse to stored my thinks because I sold my house. This is the kind of service we need in cases that me. I will say that David is a credit to your business. Also I want to say that Omar the office manager was very profesional and help me to do my moves very easy. I used this office three times so my comments reflect the service is very consistent , helpful and profesional. I will use anytime I will need it and recommend to my friends.

rosa h.  |  Overall Experience 
Rating:
5.0

It was definitely a pleasure doing business with U-Haul I would recommend your company in a heartbeat. Thank you

DAVE C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emily S.  |  Overall Experience 
Rating:
2.0

One of the pods was damaged and I could not lock it the clasp was missing. I had to nail it shut. The pods arrived several days late in NJ and a day late in Florida. Both times, I had to reschedule my helpers who were hired by me at a coast. I would therefore not recommend UHaul in the future.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

carohlyn m.  |  First Impressions 
Rating:
5.0

Great service !

cristopher a.  |  Overall Experience 
Rating:
3.0

To be clear, (a) I never went to the rental location (b) the staff was somewhat helpful, but seemed very disorganized, (c) the uhaul phone system kept routing my calls to other locations who could not handle a ubox order, (d) the uhaul website is *terrible* for ubox orders. Schedules are viewed as suggestions at most, changes in number of boxes were not reflected, I never could get the gypsy moth online form to work.

John Y. 
Rating:
5.0

The associate Danielle was extremely helpful and friendly she made a sad experience of putting things in storage bright for me. She was timely thoughtful and walked me through the steps of the lock and access card process. The company should be happy to have employees like her helping as her attitude and job commitment validated my mindset that uhaul was the right choice

Sarah B.  |  First Impressions 
Rating:
1.0

We are still missing a ubox. Our first order was not enough so I called Uhaul to have another ubox. They failed to attach this to our prior Dee even though we discussed how it would change the delivery date of all the boxes. I made it clear they were all going together. All the filled boxes were picked up together but the last one is still not here two weeks later! Customer service assured me several times hat I would not have to pay shipment or delivery on the last box and that it would be delivered right away. Now- delivery is going to be almost a month after the promised delivery date and they're refusing to compensate. The boxes were old and had missing hardware. Never again!

janet B. 
Rating:
5.0

Our delivery/ pickup driver was kind, professional, and very helpful. It made our move very easy and painless. Will recommend UBox to anyone needing a service like this.

Victoria G. 
Rating:
3.0

Customer did not leave a comment.

ISABEL F. 
Rating:
4.0

U-Box delivery was one day late, but came first thing the following day. Overall it was a good experience.

Stephen R. 
Rating:
5.0

Customer did not leave a comment.

Truc T. 
Rating:
5.0

Customer did not leave a comment.

melissa c.  |  Overall Experience 
Rating:
5.0

Thanks again

Dignesh P. 
Rating:
1.0

The containers were not available at the originally requested location. No one notified that the containers will need to be picked up at a farther location causing additional cost and travel time for the moving help company. The 'promised shipment date didn't happen and once again no one notified or updated the online dashboard. At this point there is no date of arrival available anywhere I can see. However, the payment was processed as per schedule. I am truly concerned about my shipment integrity at this point and will be filing insurance claim. This is very disappointing, I expected the reputation of the company to demonstrate better outcomes.

Luda F. 
Rating:
4.0

Customer did not leave a comment.

James W.  |  Overall Experience 
Rating:
4.0

Trying to communicate with Uhaul at anytime is the most frustrating experience I ever had. No one takes ownership and getting a live person is impossible. Constantly transferred from phone to phone, were no one knows what is going on. Worst customer experience ever.

Ernesto S. 
Rating:
5.0

The storage facility was clean, well lit and easy to get in and out of. I had a bit of a problem trying to get in touch with someone after my daughter moved her things out but I did receive a call back from a manager after speaking with a receptionist.

Lori M.  |  Overall Experience 
Rating:
5.0

Good service

martin F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samantha B.  |  Overall Experience 
Rating:
2.0

The telephone call center told me I could pick up the u-box on Sunday in Hillside. When I got there they said I couldn't pick up the box and had to come back on Monday. When I brought the loaded box back on Wednesday at my appointed time they made me wait for over an hour to disconnect the trailer from my car.

Nick C. 
Rating:
3.0

Darrell was great. He was friendly and accommodating and kept me iij informed when he would be arriving.

Catherine W. 
Rating:
1.0

Customer did not leave a comment.

Abraham G. 
Rating:
1.0

There should be enough communication and better customer service.

SETH A.  |  Overall Experience 
Rating:
5.0

The young lady at Hillside location, forgive me for wrong name Danielle or Denise??? She was awesome! Fantastic! I had such a wonderful experience interacting with her. She was a one women show , she smiled, she turned a stressful morning because of a “shit” experience at your Orange location. Too many people not enough motivated! Your young lady ran circles in all areas with /10 staff! at Hillside. Thank you and apologies for not remembering her name!

Cataldo U. 
Rating:
5.0

Lower the price

Eric V. 
Rating:
2.0

Trisha was excellent in helping me find a solution after my expectations were not met. When I originally called customer service, I attempted to book Ubox for deliver to my home in Basking Ridge and then for deliver to New Hope. I turns out the first reservation as expected was deliver to Basking Ridge and I ended up working directly with Trisha to coordinate pick up at that time. However I was under the impression from Customer Service (not Trisha) that I would be able to have my property deliver to New Hope expecting the same price at delivery to Basking Ridge. However it took several calls to finally get someone on the phone and even then I was not able to get a straight reservation for shipment to New Hope, PA. Once I sent an email complaining that I wanted my product shipped to New Hope PA as I understood after the fact that I needed to book a separate reservation, I found out the price to ship my property 30 mins was over $1700. That was not communicated or explained when i set up the initial reservation via customer service on the phone,. Trisha helped by having the Ubox shipped to the warehousre in Ewing which was 30 mins from our home in New Hope, PA. My hubby rented a truck and physically moved them the extra 30 mins. However, if I would have known that was the case we would not have used Ubox and just rented a truck and moved it directly to New Hope, PA at first. There are some specific recommendations for future. Your customer service line has extremely long hold times over 15 mins each time. Once you get someone they forward you to another location and that goes back to the general customer service hold time. There was one of the 7 -9 times that I called and the lady in customer serviced ask me basic questions like where are your Uboxs (when they were storage at Uhaul) and what is the address of the Uhaul location. I was looking at the information on line but it was not clear to me if the boxes were in Hillside or moved to Ewing which is what I was trying to figure out from her when I called. The model could work but I will not recommend at this point given I think the general customer service was not helpful. Trisha who is the GM of the Ubox in Ewing was extremely helpful and the driver was extremely kind and responsible in the pick up and deliver.

Kimberly F. 
Rating:
5.0

A big thank you to Paul and Gerry from Lake Hallie, WI. The container arrived on time and in great condition. They were both so helpful too. I definitely recommend UHaul! Thanks Paul and Gerry.

Jennifer S. 
Rating:
4.0

Customer did not leave a comment.

Lori M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

candice c.  |  First Impressions 
Rating:
4.0

I would've granted 5 stars... Phone answering needs to improve major...

David G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVE C.  |  First Impressions 
Rating:
5.0

Daneisha Brown was very nice with excellent customer service skills. She was very helpful with great knowledge of the business. Her tour of the facility was wonderful. She took her time to explain everything we needed to know and made sure we comprehend the entire access process. I would highly recommend uhaul storage.

tressy s.  |  First Impressions 
Rating:
5.0

The time is not good , not enough time staying open . You guys closed at 5pm . Really not good abs you can't check in with the office open .. not good.

HENRRY Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Theresa L.  |  First Impressions 
Rating:
5.0

Great customer service!!

Agustin T. 
Rating:
3.0

Communication was difficult.

Kristin K. 
Rating:
5.0

Great service. My Hitch was installed with a hour. Happy with the service.

Jose R. 
Rating:
5.0

Customer did not leave a comment.

HERMAN J.  |  First Impressions 
Rating:
1.0

One of the worst service, I have ever seen. Took four days for local delivery within 3 miles. Customer support is worst. Website don't give correct quote for end to end delivery. I wouldn't recommend anyone to use UHaul services.

Munish K. 
Rating:
5.0

Customer did not leave a comment.

Manuel P. 
Rating:
5.0

Work was done much faster than expected Complete in about 30 minutes Everyone - Wilson, Deneisha, Kathryn were all very helpful Thanks John

John S. 
Rating:
5.0

Wilson was terrific. Did a great job installing the hitch

Larry E. 
Rating:
5.0

Daneisha at the front desk was extremely accommodating and friendly . I definitely recommend this uhaul!

Jeffery S. 
Rating:
5.0

Customer did not leave a comment.

KEVIN K. 
Rating:
4.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

Excellent service VERY FRIENDLY I used to have a retail business, The people at Largo warehouse were EXCELLENT!! very helpful, friendly ,and efficient.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

Tysheinna C. 
Rating:
5.0

Thank you.

Xiomara R. 
Rating:
5.0

Overall a good service. Good communication from U haul staff and updates. Staff were always friendly and helpful. U boxes arrived one day late but considering the snow storm weekend before we were okay with this. We managed to work around. We think in Covid times the U boxes are an excellent idea, safer. Thank you.

Peter M. 
Rating:
5.0

Don't change anything! Installation of hitch done very well!

Serafin S. 
Rating:
1.0

Customer did not leave a comment.

Karlyncia S. 
Rating:
3.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

No issues...great service

John H. 
Rating:
5.0

Excellent, professional, friendly service was what we received both in New Jersey and in Florida. If all your employees were like the people that took care of us, you are a very well run company.

Thomas R. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Jennifer C. 
Rating:
4.0

I have a comment about the Uhaul online process, not about the Hillside Uhaul location. I originally submitted a request online for a 20' truck for an in-city move in a different town in NJ. The request went through, but I got a call saying that the closest 20' truck available was in Hillside. Since Hillside is about 40 min away from where I was moving this was inconvenient, but I needed the truck and figured I could return locally. However when Uhaul changed the pickup location, they kept the in-city move part, which I didn't realize until the after I was packing the truck. Now I had to return the truck to the Hillside location a decent drive away. This added on to the already great stress of moving. Part of this is my fault for not realizing the situation in time, but I feel that Uhaul corporate should have realized that I am not doing an in city move anymore and explained the situation. Again, this is not a criticism of Hillside, they did all they could for me, this is about the rest of the process.

Dan P. 
Rating:
5.0

The young lady was very diligent on explaining the process and expedited the paperwork and was very kind.

Sulaimun J. 
Rating:
5.0

Great experience. Customer satisfaction was superb. Thank you Dominique for your assistance and friendliness

Paul W. 
Rating:
4.0

Customer did not leave a comment.

BARBARA H.  |  First Impressions 
Rating:
3.0

The girls that helped were great i busy work someone would have mentioned I can only access my unit until 7:00 pm. And not 10:00 pm

Tianna C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

AZIZ W. 
Rating:
5.0

My mover went to Hillside and the crate was unavailable (even though he called to confirm in advance) He ended up traveling to Edison NJ to get a pod for me. I had a problem that the charge was different, but I think that was because I couldn't on-line order the crate, an agent at Uhaul did it and made mistakes

Debra L. 
Rating:
4.0

You're doing an awesome job. I love the staff, their kindness, respectfulness and above all there professionalism. If ten were excellent then you got it. Thank you!

anna O. 
Rating:
4.0

Provide better heat at the facility..ie.the office

oral B. 
Rating:
1.0

Better service

CAMILLE C. 
Rating:
4.0

Location was easy to find. Staff was friendly

Greg H. 
Rating:
1.0

Upon self checkout, service desk required that I wait on line to be attended by the employee. No other uhaul location has ever done this, and it's unclear why. We're we profiled? The attendant was rude and didn't even acknowledge us until after taking a phone order (15min).

Luis C. 
Rating:
5.0

Customer did not leave a comment.

matt F. 
Rating:
5.0

Don't have to do anything else. Everything is very good. I'm happy with that service *U-HAUL*

Ana G. 
Rating:
5.0

The Hillside Nj locación Washington excelente,bit web had top le in fl as the moving help perplejo seré del ayer picking un our bóxers. In Palm Bay.The dispatcher failed to commuicate the the storeage facilita to hace the bóxers remad yate 12:00 pm when promoviese.They called me números times about the picki up.very desorganizad.First choriceros movers very grieta.I algo don't know Why They shped our bóxers to Palm Bay,fl when They seré scheduled to go to Ft Pierce,fl.

Maria A. 
Rating:
5.0

We had the same driver who dropped off the U-Boxes at our home and then storage, and then to our new place. Awesome! That man knows what he's doing, is efficient with his time, and gave us assurance we needed that our things would be ok. You need 100 like him!

Tracey H. 
Rating:
4.0

Customer did not leave a comment.

Elissa C. 
Rating:
5.0

There needs to be communication between the booking department and the individual U-Haul store. Booking stated a date for delivery and arrival, but the store was unable to meet these dates due to no availability of equipment or drivers for delivery. Same was true for arrival store. All personnel I spoke with were more than helpful and courteous. This is strictly a corporate communication issue and it needs to be resolved.

john W. 
Rating:
5.0

Make the boxes just a little bit wider.

Mohammad J. 
Rating:
5.0

I had a moderate experience. It could have easily been improved to a great experience with improved communication. When booking the Ubox, I was told to go to one location for Ubox pick up and Pick up truck rental. Thankfully, I called to confirm and found out I had to go to two different locations to pick up each item and to come later in the day. I was told by customer service that they are booking remotely and do not know what capabilities each location has. I found that to be odd. Why wouldn't the representatives booking the rentals know what is available at each location? On the delivery side of my Ubox, I had multiple issues with the Pompano reservation office. My Ubox was confirmed by the office to be delivered and picked up on certain dates. I was told I would receive a call 30mins prior to the driver's arrival and none of this occurred. It was delivered at a later date. I confirmed a new pickup date and it sat on my driveway for another week after that. I spoke to multiple representatives at the Pompano office. All stated they were sorry and would rectify the situation. None of this occurred. I then decided to call customer service and they attempted to get Don the manager on the phone, but he was busy at the time. The representative said she was emailing Don about the situation and that he would get back to me. He never followed up. There could have been multiple reasons why the Ubox delivery/pickup was delayed, however, I was never made aware. The communication that occurred was directed from my end with promised callbacks for updates that did not happen. This is a clear breakdown in communication that is hindering what could otherwise be an excellent service.

Adriana O. 
Rating:
3.0

The staff was very friendly however not that helpful when I realized (a day after the box was delivered) that there were no furniture pads included in the box. 1. I first called the national number who told me to call the local office. 2. I called the local office and the person told me that pads were not included with U-boxes. Then she realized that they were included and apologized 3. Then she transferred me to a guy (I think it was the driver) who unapologetically told me that they ran out of blankets and that I could call around to other U-haul locations if I wanted to. I found the whole thing unacceptable. First to included no blankets, second to not tell me that they ran out of blankets, third to ask me to do the leg work to find blankets for my move. The other parts of the process were great however this part left a really sour taste in my mouth.

Richard H. 
Rating:
5.0

Keep going . Are you doing excellent service

Edgardo M. 
Rating:
5.0

Uhaul Box was easy and the movers (D and D movers in Plainfield, NJ) were fantastic

Roxana C. 
Rating:
5.0

One thing I would recommend changing is when we signed up for a U-Box it gave us many location options to store/load our U-Box (Edison, Brunswick, Scotch Plains). However, when it came time to load it, it wasn't at the location that we chose (Scotch Plains), it was even further (Hillside). I wish we would have known that some U-Haul locations don't offer U-Box, and other locations do.

Kevin M. 
No reviews have been submitted for this location.

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