Customer did not leave a comment.RICHARD G.
Customer Reviews for U-Haul Moving & Storage of Houghton Lake
Houghton Lake, MI 48629
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location does excellent service. My only wish is that Uhaul would let smaller dealerships handle 7 foot pickup trucks. That would keep me from going out of the way for a truck, and driving a lot of empty miles to and fro.MacArthur W.
It was a lot more than we anticipated.GERALD EDWIN S.
Customer did not leave a comment.Monte M. | First Impressions
Give the customer a clear detailed description of each step of the process. And be specific especially about what "Delivered to your desired location." actually means.Micheal M.
Sandra is efficient, pleasant, and knows her product well. If only all places were run as well as rhis!!Dori/ Garry B. | First Impressions
Excellent customer service. Truck was available at time requested.JASON ALAN S.
Customer did not leave a comment.DANIEL E.
Female at customer service was excellentTom P.
Customer did not leave a comment.Holly Z.
Customer did not leave a comment.Paul K.
Customer did not leave a comment.Frank C.
Customer did not leave a comment.Jeffrey F. | Online Move In
What an outstanding experience. Customer service provided by Sandra was excellent. It is refreshing to see someone care about her business and customers so much.RICHARD MOORE K.
The website did not match the actual delivery times available, resulting in frequent calls. The time that the pod pick up was available meant that I had to pay for an extra month with the pod. The pod itself had a couple of flaws. First, I received a pod that showed some damage on the outside, making me worry that it was not sturdy. Second, the door of U-Haul pods does not go all the way across, making a difficult corner for loading big items. Third, the pod was made out of wood, so we had to be very careful with weight distribution of the contents. While the staff were always kind in their conversations with me, I was getting call nearly every day about various things going wrong. The process was far from seemless, especially when compared with the other "pod" container company I've worked with.Rachel C.
Fabulous as always!Allison M. | First Impressions
Customer did not leave a comment.DOUGLAS LANE Y.
I'd recommend this U-Haul location to anyone. Sandy is fantastic, I'm only sad I had to move away :(.Sharon D. | Overall Experience
Sherri was a great help! She had a smile on her face and took the time to make sure we had everything we needed, even though she was incredibly busyBARBARA F.
Customer did not leave a comment.JULIE CAPP W.
Novella was the best! Best customer service I've experience with Uhaul, she was quick, helpful and patient.COLIN M.
Sandy is super helpful and friendly!RICKY JAMES M.
Each business needs key personal to be successful and this place wouldn't be worth a plugged nickel if it weren't for "Sandy" , she is "Queen" of the Houghton lake u-haul, without her it wouldn't be the awesome - smooth running - go to, rental place.RONALD WILLIAM S.
The Houghton Lake location was fine, but I wanted to rent from the Roscommon location due to the proximity of my house and storage unit. I didn't appreciate having to change U-Haul locations at the last minute due to the Rosco store not having my truck; especially when I reserved it over a week in advance!Jeffrey J.
Thanks see you next yearGreg L. | Overall Experience
First appointment made online was cancelled on me? The representative I dealt with by phone, quickly rescheduled. The pickup location employee, was very welcoming and helpful. The truck was very strong and handled the load easily, for our move.Stephen P.
Customer did not leave a comment.KIM D.
keep up the Excellence polite professional courteous friendly kind thoughtful I mean everything and anything that I didn't think of Sandy the manager she was there and was on top of it she's just marvelous thank you so much and just keep employing fantastic people thank you DebbieBRADLEY JOSEPH G.
I had great, efficient, and friendly service!MATHEW DEPRIEST D.
Customer did not leave a comment.RICHARD WAYNE S.
Customer did not leave a comment.JON KENTON W.
Customer did not leave a comment.brandi l. | Overall Experience
Great experience, SO VERY IMPRESSED with the whole experience!VICKI E.
Customer did not leave a comment.BENJAMIN BAILEY W.
Customer did not leave a comment.PAUL JOHN C.
Customer did not leave a comment.Andrews G. | First Impressions
Sandy is amazing !!!!Chuck R. | First Impressions
I just rented a trailer for about 3 hr,but employees were very friendly and polite.JERRY DALE B.
The delivery and pickup of the UBox containers by Rick in MI was best in class. Rick provided excellent customer service and is highly competent. Vicky from Leesburg FL was excellent in both drop off and pickup of the Uboxes. Nothing was damaged in transit and we highly recommend your service to family and friends. Thank you!Jeff W.
Customer did not leave a comment.WARREN NED D.
Vehicle hold down straps didn't stay tied down and they came loose.JASON ALLEN L.
Customer did not leave a comment.CATHERINE JOSEPH J.
Customer did not leave a comment.Jordan G.
No equipment available.No one available to answer phones.Cheryl B. | First Impressions
Customer did not leave a comment.Caterina S.
Customer did not leave a comment.Diane C.
Customer did not leave a comment.Joyce P. | First Impressions
Customer did not leave a comment.pam b. | Overall Experience
Customer did not leave a comment.LARRY ALAN A.
No complaints here. Very good customer service!TIMOTHY RAYMOND K.
Customer did not leave a comment.Jackie B.
Sandy was great.DEBORAH LEE A.
Customer did not leave a comment.BRUCE P. | First Impressions
The staff is very helpful, friendly and easy to work with. Would highly recommend this location to anyone.George Lee G.
She added me, did the check in for me.Jackie H.
Customer did not leave a comment.DOUGLAS JAMES P.
Love Sandy Very helpfulAdam Walter G. | First Impressions
Customer did not leave a comment.Jonathan R. | Overall Experience
thank you for your help Sandy... pampam b. | First Impressions
Customer did not leave a comment.DANIEL S.
Friendly, knowledgeable, helpfulMICHAEL DEWITT I.
Customer did not leave a comment.richard b. | First Impressions
Customer did not leave a comment.Stephen F.
Very efficient.THEODORE ANTHONY D.
Customer did not leave a comment.BRANDY NYCOLE Y.
Sandy was awesome at this U-Haul facility. Very friendly and and very personable. I actually enjoyed this drop-off and almost want to go back just to talk with her again!Michael M.
Customer did not leave a comment.GARYFRANK S. | First Impressions
Customer did not leave a comment.Michelina G.
The owner waited on me her name was sandy very polite funny and overall wonderful experienceJESSIE RYAN S.
Your staff at Houghton Lake was friendly and attentive, flexible, and when I thought I had lost my wallet in the truck, went the extra mile checking the truck for it. I was 100% happy with this location, and would not only gladly use their services again, but will speak highly of them to anyone else I know who requires truck rental. They were great! One issue not related to the location: I understand I returned the truck at 3 in the morning, but getting the survey text at 4 am was not a great thing. Maybe that could be changed to a 9-5 sort of thing? Thanks!!!Robert K.
Customer did not leave a comment.JAMES CHRISTOPHE J.
Customer did not leave a comment.Sarah M. | Overall Experience
Sandy was so kind. You have a great employee working for you! Will return when I need help again!Scott / Rachel M. | Overall Experience
When dropping off in Houghton Lake MI the location was convenient, directions easy and obvious, and staff helpful and cheerful. However, the website is not very user friendly.PETER TOWNSEND B.
Our things were ruined. We had to wash every piece of fabric in this facility because it smelled awful since this place is clearly not climate controlled. Very expensive metal items were rusted from the humidity.Sara / Addison S. | Overall Experience
They were closed wheyi dropped off the trailer. I've been here before, nice place and people. The closed drop off procedure was very easy.David H.
Love the space and ease of return!!TERRY WILLIAM C.
Customer did not leave a comment.LOUIS CHARLES D.
There is nothing wrong with the facility, and the workers are above and beyond. My only complaint is $85 a month for 5x10 ft is crazy expensive. If anyone, and I mean anyone else in town would have had anything available, I wouldn’t even consider using the uhaul storage. But I’m hoping to be able to only use it for a month.Erin P. | First Impressions
Replace general manager May improve customer service and customer responsePRESTON ALLEN W.
Customer did not leave a comment.MARTIN RALPH L.
Customer did not leave a comment.CHERYL LEE D.
Dirty vehicle inside and smelled of cigarettes smokeFRANK C.
Customer did not leave a comment.Dusty K.
Customer did not leave a comment.lisa B. | Online Move In
Customer did not leave a comment.lisa B. | Online Move In
Sandy was outstanding in helping my family. A suprise camper change came up on us and I didn’t want to take all my camping stuff home. So she hooked me up!Scott / Rachel M. | First Impressions
Awesome people!!Elizabeth R. | First Impressions
Customer did not leave a comment.BARRY DEAN G.
Sandy is spectacular! She made sure our storage needs were met and always offered suggestions to assist us in our storage and moving needs. Novella also needs to be recognized as she was also always ready to assist us whenever we had questions. Great people, great place and if we ever needed storage again, we would definitely use Houghton Lake.Elizabeth / Joe L. | Overall Experience
Navella was outstanding in her overall knowledge, creative problem solving and customer care. I was blown away by the combination of technology integration and human kindness interactions. The virtual walk through and ability to report back w/ pics any areas on the truck that were of concern before pulling off the lot was incredible. Thanks so much.HARRY H.
Customer did not leave a comment.TODD R.
Customer did not leave a comment.James T. | Overall Experience
Customer did not leave a comment.Stephen C.
I met three very courteous employees. This location was very clean and seem to be organized.TINDARO JOSEPH C.
Customer did not leave a comment.RANDOLPH EUGENE F.
Customer did not leave a comment.Deby H. | Overall Experience
Customer did not leave a comment.DEBORAH ILENE C.
Excellent service from Miranda. Doing it all and all by herself.Scott G.
Customer did not leave a comment.DEAN LAMONT W.
The manager was awesome and showed me around and she was very professional with everything from start to finish .James T. | First Impressions
We received way too many furniture pads and they took up so much space that we had to take then to the local U Haul store because we did not have room for them.John S.
Customer did not leave a comment.SHELLIE ELMER L.
No improvement needed everything was greatMike P.
Sandy (the GM) is great & very friendly/helpful! After the experience I had at another location, I would have never used Uhaul again if it wasn't for her.Tamara M.
Very professional, friendly and thorough management and staff. Nice clean truck and a good ride. Made a difficult task and long drive more than pleasant. Turning a chore into an adventure.Keith M.
very very helpfulDAVID S. | First Impressions
This was my first experience using U-Haul and the Houghton Lake facility was outstanding in every way. Sandy truly cares about her work, her customers and the U-Haul brand and it shows in her positive attitude and work ethic. I would highly recommend using this location. Thank youâ€¦ LynnLYNN DARRELL G.
We have never had a bad experience with the staff at our Houghton Lake, Mi branch! They're always polite and helpful, and strive to provide top notch customer service!! We rent frequently from there and will continue to do so!!DAVID MICHAEL C.
Customer did not leave a comment.BRAD LEE R.
by lock was broken off after it arrived in texas, items missing.Connie A.
Customer did not leave a comment.Bill B. | First Impressions
vet discountROBERT U.
I do not know if any improvements are needed at this time. The staff was very easy to work with and Sandy went above and beyond to make sure everything was perfect, hats off to her. Thanks for taking care of me.TYLER FREDERICK B.
Have better trained employees .HOLLY JANE P.
Service and equipment is excellent, no changes needed.PAUL CARL H.
Customer did not leave a comment.THEODORE ANTHONY D.
Salesperson was extremely helpful and very pleasant. It is very important to talk to a friendly person when purchasing over the phone. She was one of the best! Thank you -GIBSON JAMES T.
Customer did not leave a comment.TODD R.
Customer did not leave a comment.Michael J.
Better instructions for self return of rentals. People have to search for the procedure. Some people cannot get there.MICHAEL SOUREN B.
Customer did not leave a comment.Mary M.
Customer did not leave a comment.SCOTT RICHARD S.
This UHaul location is top notch due to the lady that manages it!!! She's extremely knowledgeable about everything that has to do with the uhaul business! This location is very clean, neat and well organized. I'd definitely continue doing business here.Katrina H.
Very fast and efficient during the process.RAMON RICHARD B.
I had exceptional service by the manager Sandy. She was amazing, knowledgeable, courteous, professional. She was so helpful with suggestions and personal. Her work ethic is something many places have lost the ability to provide. I really appreciated all of her help.LAURA JEAN S.
Sandy is an amazing manager. She made it personal and easy. She is the best!James G. | Overall Experience
Customer did not leave a comment.STEPHEN F. | First Impressions
Customer did not leave a comment.KELLY JAY W.
All was done very well.Candace G.
This location is by far the best Uhaul I have ever used. Friendly staff, super clean facility. Great experience.DOUGLAS H.
Customer did not leave a comment.DANIEL D.
Customer did not leave a comment.Diane F. | Overall Experience
Sandy was great! Very helpful, very accommodating, and she knew exactly what storage type and size we neededPHILIP STUART D. | Overall Experience
Best U-haul experience I have ever had. :)WENDELL SHANE M.
Customer did not leave a comment.PAUL JOHN C.
Very goodDingus M. | Overall Experience
The manager is always helpfulKristopher T. | First Impressions
Sandy was top notch, great manager.Chuck R. | Overall Experience
You didn't tell me unit was upstairs. I would not have bought it if I had knownKathryn S. | Online Move In
Sandy and Jerry are awesome, thanks for a great winter nap for my boat. Be back in the fall. Richard and BrendaRick & Brenda M. | Overall Experience
Sandy is always swamped with customers when I’m in there, but one would never guess because she is always the same. Courteous, polite, extremely helpful and always pleasant to interact with. I give her a ton of credit with current staffing levels. Aside from that, the indoor storage facility is well kept and very affordable. I will be back to store my boat again in the Fall.David L. | Overall Experience
Sandy was a pleasure to work with not only on the phone when I called to get a few questions answered but during check-in as well. One of her comments really stuck with us, she mentioned "she treated this place like her home". At that moment we felt at ease leaving our boat in their well secured facility.debra k. | First Impressions
Customer did not leave a comment.Felecia & Christopher L. | First Impressions
Customer did not leave a comment.Dennis M. | Overall Experience
Great staff. Very helpful. Reasonable storage price. Manager is top notch.BRUCE LESTER F. | Overall Experience
Sandy took care of us extremely wellPHIL D. | Overall Experience
Sandy and the crew are awesome. Always helpful and accommodating.cathy f. | Overall Experience
Customer did not leave a comment.Loriann B. | Overall Experience
Very helpful and friendly staff.Arthur B. | First Impressions
Very professional facility,sandy is the best managerCorey Z. | Overall Experience
Customer did not leave a comment.Eric D. | First Impressions
Sandy is fantastic I have been to other branches, she is a dynamite employee. She is personal and attentive and never stops working hard to make sure customers are happy and taken care of.Fred C. | Overall Experience
Sandy took great care of our RV while in her care. Also had trailer pulled out and very easy to remove from storage. Planning to use again if there are openingsDAVID CHARLES H. | Overall Experience
Customer did not leave a comment.Gary G. | Overall Experience
Sandy is very helpfulRichard G. | Overall Experience
This was my 3rd year of parking my camper here. It is always amazing. I can't wait park it there again this fall. I know when it is in there my camper is safe. They always help me when I need it. They even filled my propane last year. It is nice with all they can do for you. Thank You! EricEric N. | Overall Experience
The link I was sent to upload the pictures of my ID did not have an upload button or any way to submit the images I added. I could add them, I just couldn't send them, to I had to email them to myself and upload from the computer. Not a big deal... but a broken process.James C. | Online Move In
Wonderful facility with very helpful staffLORRAINE MARJORI G. | Overall Experience
Sandy is the best.Kenneth S. | Overall Experience
Customer did not leave a comment.Bonnie P. | Overall Experience
U-Haul was what I needed in a jiffy and so it came in handy. It surely suited my needs and I have no complaints.Marvin B. | Overall Experience
Customer did not leave a comment.Roger R. | Overall Experience
Appreciate Sandy, she went over and above to help us. Also very cautious concerning COVID, following all the protocols.Noreen A. | Overall Experience
Customer did not leave a comment.Karen M. | Overall Experience
Customer did not leave a comment.montgomery f. | First Impressions
Great people,will go the extra effect to help. Will use this place again. Thanks againFred T. | Overall Experience
Customer did not leave a comment.Gary D. | Overall Experience
💜Dziekuja = Thank you👍👍Sandy is the Best😃👍. Rick&Nancyski👍👍Rick W. | Overall Experience
Excellent experianceDonnie W. | First Impressions
Professional and friendly. Very clean facilities. Will use again! Thank you!Allison M. | Overall Experience
I would have liked to utilize the indoor storage for my boat as I did the prior year. Others were allowed to secure spots above customers like me on a first come first serve basis. I don't that is good customer service. You could have sent out an email notice like this asking if customers planned on returning.Tim O. | Overall Experience
Appreciate Sandy, she went over and above to accommodate. Nice clean facility. She’s also very careful about COVID standards, even sanitized our card before giving it back.Noreen A. | Overall Experience
Customer did not leave a comment.Robert M. | Overall Experience
Sandy and her team set the tone for excellent customer service. Sandy goes above and beyond in everything she does !!Steven S. | Overall Experience
Well run, helpful staff, clean and friendly.Rachael H. | Online Move In
Customer did not leave a comment.ROBERT & Delores P. | Overall Experience
Enjoyed my experience. Staff was friendly and helpful. Facility was clean and we'll maintained. I would not hesitate to use this location again.Nancy B. | Overall Experience
Customer did not leave a comment.Dennis D. | First Impressions
Sandy and her staff make you feel like Family. They remember you and are always personable!!!! Always making sure you are taken care of before you know u need it.scott s. | Overall Experience
I contacted Sandy two years ago prior to our move to Michigan, she was very helpful, in fact, went out of her way to help. I have a storage unit ever since until recently, she and her staff have been friendly and very helpful, I always felt welcome. If I had a business that required her skills I would consider hiring her , U-Haul is lucky to have her, MikeMike D. | Overall Experience
Customer did not leave a comment.Christine W. | Overall Experience
Customer did not leave a comment.Tim C. | Overall Experience
Very friendly and answered all my questionsDAVID & HEATHER S. | First Impressions
Customer did not leave a comment.ROBERT & Delores P. | First Impressions
Great Customer ServiceKevin M. | Overall Experience
Sandy went above and beyond to ensure we had an easy move in, from parking for the moving truck to location of the units. She was friendly and very available for all of our needs. She also was very present with you when it was your turn. Thank you Sandy for the great experience!Darby R. | First Impressions
Sandy H. at Houghton Lake MI. uHaul was knowledgeable, friendly, helpful and a pleasure to deal with in helping me with my storage needs.Arnold & Robbie K. | First Impressions
Customer did not leave a comment.Tim & Stacy S. | First Impressions
Sandy did a great job! I would highly recommend the Houghton Lake Branch!cathy f. | First Impressions
Customer did not leave a comment.Keith & Jennifer W. | First Impressions
Sandy is the best customer service person I have dealt with in a long time. I would highly recommend dealing with her.Chuck R. | First Impressions
Very pleased with facility, only concern is price point for outdoor storage. If price goes up will probably consider other options in the area. Nice facility, well maintained, plan on returning next year. ThanksMIKE K. | Overall Experience
Customer did not leave a comment.bradley d. | First Impressions
This is a great place! Everytime I went, the staff was so helpful. The place was so clean and secure. I will use this again and I will recommend it to anyone who asks.Robert P. | Overall Experience
Clean secure easy access Helpful staff Thanks for your work Would recommend and use againTHERESA D. | Overall Experience
enjoyed how professional they were and give 110 percent service.Crystal O. | Overall Experience
Sandy is the best! 3rd year storing my boat there!Joseph S. | First Impressions
Customer did not leave a comment.Gary D. | First Impressions
it was all good.JENNETTE R. | Overall Experience
Thank you Sandy!! She is the best!beth m. | Overall Experience
So far we liked that we could move our boat into the heated storage on Labor Day. The storage unit was well lit and clean.Bob R. | First Impressions
The girl working named Arlen went above and beyond to help us.Cindy H. | First Impressions
All employees I’ve dealt with, each time I’ve been to the facility, have been more than helpful and pleasant to talk with.David L. | First Impressions
Sandra made all the difference. Thank you for a great experience!Wayne M. | Overall Experience
Great experience. They delivered what they promised. Sandy runs that place like a Swiss watch.RON T. | Overall Experience
Sandy was wonderful! She was so helpful, informative, and very eager to supply any and all of our needs. Went out of her way to get us taken care of. Because of her efforts we plan on storing our RV with UHAUL for a long time.Betsy N. | First Impressions
Sandy is the nicest person to have greet you and help with anything you need! I had an amazing experience because she was so helpful and nice!Jabreinna S. | First Impressions
Sandy was great! She made the process for self storage rental quick, easy, and understandable. There were no questions that were left unanswered or problems that were left unresolved. She was very polite, showed care, and even shared some laughs. The facility was clean and organized. I could easily find any product I would need for my self storage and towing needs. The overall grounds were kept clean and well maintained. The rates for self storage were reasonable. There were several options, such as month to month, 6 month and yearly agreements as well as the option for auto-pay. It was awesome that a yearly agreement gave me the 13th month free. Without the auto-pay option, it would be nice to have an automated e-mail or text message sent out to remind the customer of their payment due. I will definitely continue to use this U-Haul location for these reasons and would recommend them to anyone needing self storage.Jason B. | First Impressions
Great staff friendly and very helpful 💯Jeffrey Alan S. | First Impressions
Beyond excellent... more like OUTSTANDING, especially Sandy the General Manager.John/Dianne K. | First Impressions
Flawless Unit was clean, Access was easy, Drive in unloading was a bonusTHERESA D. | First Impressions
Customer did not leave a comment.Ronald H. | First Impressions
I was really impressed with this place.Wayne M. | First Impressions
Great service!!Robert P. | First Impressions
Everyone was extremely helpful and friendly. Went out of there way to ensure that all my moving and storing needs were taken care of, Thank you so much!Randy C. | First Impressions
Would help if the person was in office waiting for ya ..then the person was a super stoner didnt even show us how storage works just handed me a key and a card ..well a card first then i had to go bacHeather C. | First Impressions
Very friendly staff. Great concept to re-purpose a closed retail store and store Boats, Rv's and other things inside a heated facility.rick k. | First Impressions
The staff here are awesome. Customer service is definitely a top priority. I rented a storage unit and they made the process easy. Explained everything. Highly recommendEleonor M. | First Impressions
Arnell was very helpful, she truly understands customer service. Frank was very helpful in showing me the storage area. Sandra the General Manager was excellent to work with also. Great location.Dave C. | First Impressions
We had some issues trying to get our boat shrink wrapped last year. I called U-haul and Sandy got us a spot very late in the season. She has been wonderful to work with. We have a full time spot now.John L. | First Impressions
Very accommodating staff, building and grounds very well kept. General Manager very detailed explaining rates and service provided.Deborah A. | First Impressions
Sandy is the best.Ken V. | Reservation
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!