Customer Reviews for U-Haul Moving & Storage of Howell

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Howell

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Kaleb K. | First Impressions |
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Got stuck in the elevator last night and was unable to put my lock on. For department was called. Other than that great experience so far.

Bruce T.
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Hard to improve. It all went totally smooth in nj and in Oakland. The movers who helped load it made unloading it easy. Both drivers were super efficient and friendly.

stanley B.
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The dimensions of the box receive were less than advertised, causing me to have to reconfigure my load and to leave personal belongings behind because they would not fit. Try to reach out to the hole for a resolution but never got called back.

ANTHONY C. | First Impressions |
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Staff over and above. Great experience. Effortless.

Steven E. | First Impressions |
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Customer did not leave a comment.

steve R.
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Can't think of anything. All was perfect.

AUDREY H.
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Customer did not leave a comment.

Brian D. | First Impressions |
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Customer did not leave a comment.

Jazmine A. | First Impressions |
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Customer did not leave a comment.

Lew Z. | First Impressions |
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Beautiful clean new facility Dawn was great and very helpful

Kathryn M.
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Customer did not leave a comment.

Ralph S. | First Impressions |
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Customer did not leave a comment.

donna M.
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The Howell experience was horrible! I was told the containers would NOT arrive as scheduled. They were delayed a day, which cost me money as I had to pay for the help. Then, when they were supposed to be picked up, I was told it would be a 4 day delay. When I told them I would be sued as the property was sold, they told me they put in a ticket to the powers that be and it would be a few days till they got back to me.. Then, I got a call the next day from the man picking up the containers that he was in front of my house! We did not put our bed or tv in the pod as we wanted them until the pods were picked up so we could be comfortable. That being said I had to run home from my last day of work to pack it up and I was not able to say goodbye to my coworkers of 15 years. I was heartbroken. I suggest you hire more people and actually give phone calls to communicate pick ups and drop offs. I would never use this facility again. However, the Palm BayFL facility which dropped off the pods to my new home and picked them up a few days later was excellent! I would highly recommend them. I really am struggling with putting my experience on social medial for the Howel NJ facility so no one in my area has to go thru the nightmare I had to.

Giancarlo T. | Overall Experience |
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Customer did not leave a comment.

Russell H. | First Impressions |
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Kudos to Dawn, Excellent Job all around!!!

DEnise G. | First Impressions |
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very nice people & extremely clean facility

kathleen R.
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Customer did not leave a comment.

Ralph M.
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Howell did a great job. My issue isn't with them U-Haul dropped the ball in the delivery of my boxes in Florida. My boxes sat in Ft Myers for 9 days and delivery service was terrible. Traffic manager was rude and condescending. Boxes were left in front of my house for 4 days. Would not recommend this service for anyone moving.

Janice P. | First Impressions |
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The guy who helped me was extremely informative. He informed of everything I need to know, and showed me the sizes you had to offer. He took me on a tour and showed me how everything needs to done. The facility was extremely high end, clean, and first class.

Maria H.
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Uhaul staff was absolutely wonderful, but the moving help I received was a complete disappointment. They were no-shows on the scheduled moving day, and sadly after the move, due to poorly packing the boxes many pieces were damaged. This was not the fault of uhaul, but again, the 3rd party moving company which I had booked through uhaul with the uboxes. I strongly advise uhaul to discontinue their relationship with the moving company they connected me with. But the Howell and San Antonio UHaul staff were both exemplary (especially Tyler in Howell and BJ in San Antonio). And the service itself is a great one, my uboxes arrived earlier than expected, and scheduling the drop off and pick up upon arrival was easy.

Ji Youn S. | Overall Experience |
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Customer did not leave a comment.

michael f. | First Impressions |
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Customer did not leave a comment.

Tammy F.
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The staff are excellent and this facility is impeccably clean. Very happy to have found this location!

shawn P.
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Nothing..your people extremely helpful during a very stressful time..thank you all for making it a little less of a headache

Alexander E. | First Impressions |
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The manager, Dawn(?), was excellent

Darlene K. | First Impressions |
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The young man at U-Haul Moving & Storage Of Howell was so very kind and helpful. Also, very respectful. He was very attentive to our needs as well. Thank you.

denise F.
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Customer did not leave a comment.

Janet D. | First Impressions |
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Dawn went above and beyond to help! We are very grateful for all of her help with the move-in and truck return!

marla S.
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U Haul did a great job in every way. Was short notice move and they came through exactly as promised. Every person I worked with at u haul was professional and so helpful. Thank you!!!!

Allison C.
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Dawn was very helpful in Howell as was our attendant in Key Largo. Thank you!

ED C. | First Impressions |
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Customer did not leave a comment.

Ronald L. | Overall Experience |
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Customer did not leave a comment.

Ute M.
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Make Uboxes bigger

Sonji M.
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Customer did not leave a comment.

Jeralyn C.
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All good, no complaints! Would DEF use UHaul again in the future =)

Christina C.
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A+++++! UHaul Boxes were great! Highly recommend and will use again! Thank you!

Christina C.
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A++++! U-Haul Boxes were great! Will use again. Thank you!

cynthia C.
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Staff was so helpful. Had so much room in my box I added stuff I would have left behind. Was more than 1/2 the cost of loading a box truck , driving , gas , tolls & hotel. Was a no brained from New Jersey to Florida. Treated myself to Amtrack “ roomette” for a safe ride back to Florida

Tim C.
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We would never use u-haul again. the quote we were given was over one thousand dollars less then we were billed. Your company is impossible to deal with no one takes responsibility, and it seems impossible to get anyone on the phone

Lisa T. | First Impressions |
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Customer did not leave a comment.

irene P.
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Customer did not leave a comment.

Anthony V.
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Completely terrible experience trying to get Uhaul to pick up my empty Uboxes. Unloaded them on Saturday and did not get anyone to pick them up from my home until Tuesday after calling dozens of times. I don't know where the miscommunication was but I will definitely never use Uhaul again. Will be calling for a refund but who knows how long it will take to speak to someone.

Audrey E.
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Customer did not leave a comment.

Philip G. | First Impressions |
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Very helpful member of staff working the front desk yesterday (Monday 17th of August) was able to clearly explain everything I needed to know. Having never used a self-storage facility before, they were able to consult me through the process.

Ruth J S.
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Customer did not leave a comment.

Robert B.
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Customer did not leave a comment.

Shawn M. | First Impressions |
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Customer did not leave a comment.

Vincent R. | Overall Experience |
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Customer did not leave a comment.

Kaily R. | Overall Experience |
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Customer did not leave a comment.

Jonathan J.
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The UBox delivery was great! The pickup was delayed and no one communicated with us. I had to call a few times to get updates.

Hayley R.
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Customer did not leave a comment.

James R.
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Delivery and pick up were as scheduled..All staff were professional, personal, friendly and considerate. Communications during the entire were overboard. I would highly recommend this service.

Jill W.
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Customer did not leave a comment.

Jessica O.
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Great experience, one of the new U-boxes which was infinitely better than the old ones. My only issue was the amount of times I had to call to get things done. You need to streamline Ubox rentals and definitely make it more web based.

gary f. | First Impressions |
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Customer did not leave a comment.

Barbara N.
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Customer did not leave a comment.

Enza C.
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Arelis come to pick up my u box yesterday 7-16-20 was AWESOME, very friendly.. we'll definitely use in the future!

Steven F. | First Impressions |
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very professional and informative. Facility meticulous Already have referred friends.

Frances S. | Online Move In |
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This facility is very clean and easily accessible. I feel safe when I go there and that is of utmost importance to me.

anton B.
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Customer did not leave a comment.

Michelle Z. | First Impressions |
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Very friendly, helpful and pleasant experience.

Kari G. | Overall Experience |
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Very pleased with everything! Will recommend this facility and use again.

Justin M. | First Impressions |
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The carts made the move-in extremely quick and easy. The manager of the facility was friendly and helpful.

Anthony V.
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Customer did not leave a comment.

Jamie K.
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The Howell location was great. HOWEVER the Scottsdale location was absolutely rude and inconsiderate. I tried calling customer service to complain about the manager, but either waited for 60 mins with no answer or was hung up on twice. He lied to my movers. Gave them the wrong box. Blamed it on me and hung up on me and had no consideration for my time or my movers. His name was Rodney. He is a disgrace to your company and if something is not done from his terrible childish customer service actions and the fact he never looked up my account to see what I needed and purchased I will be reporting this to Yelp and the BBB.

Dorothy H.
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Customer did not leave a comment.

Joshua T.
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Please Properly advise of services at the receipt location

Kari G. | First Impressions |
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Very satisfied! Staff amazing and so helpful!

DANIELLE W. | Overall Experience |
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Intercom does not work and my swipe did not work 50% of the time. I would have to call the staff who had many cameras to watch to open the door. Some of the staff had an I don’t care disposition. Would not recommend this place to anyone. For the amount of money I paid I should have never had to to call to enter the facility!!!1

diane s. | First Impressions |
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Customer did not leave a comment.

Julia I. | Overall Experience |
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My experience was a great one from the start. I came to Uhaul Storage right after a bad breakup. Not only was the staff beyond helpful to get me into the right unit (mind you at a great price), I was treated with compassion. I wasn’t just a number. The owner herself comforted me as I cried my eyes out realizing the difficult transition I was making in life. That sense of respect and care for customers continued through my stay at Uhaul. All staff are friendly and courteous. It comes naturally to them to show they care about your experience with their business. The building itself I found beyond safe and secure, and I appreciated that knowing my “life” was in a unit. I would recommend this location over and over, and will continue to do so!!!

PHILIP H.
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Could not have gone better!

Brian K. | First Impressions |
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Office person Dawn was very helpful!

Karen M. | First Impressions |
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The place is wonderful, and in a great location! So clean and with lots of accessible equipment to make moving in easy. Dawn was a pleasure to work with, answered all of my questions, and made the application process so easy. A few days later, when I moved in and needed to change my locker, she was very accommodating, and made a note on the locker I left for future tenants. She didn't have to go the extra step, and she did! Can't recommend this place enough!!!

Victor P O. | First Impressions |
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This is the first time we need to use a storage facility and we are so happy we went to yours! The lady that took care of us (Dawn) was absolutely wonderful. Greeted us with a smile, clearly explained everything to us and patiently showed us how to use the lock and the access card...(we are old and unfamiar with that). We are very grateful and happy for the attention afforded to us by her!

Kurt H. | First Impressions |
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Customer did not leave a comment.

Mark M. | First Impressions |
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Got there's waited 15 min' before I receive service

Keith S.
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Customer did not leave a comment.

David m. | First Impressions |
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Customer did not leave a comment.

timothy t. | First Impressions |
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Great team! Friendly and Knowledgeable but not pushy. Cool, facility!

No reviews have been submitted for this location.

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