Customer did not leave a comment.Yechiel B. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Howell
Howell, NJ 07731
Services at this Location:
- Mon–Sun9 am–5 pm
Special Operating Hours
- 12/24/2022: 7:00 am - 4:00 pm
- 12/25/2022: Closed
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Martha P. | Overall Experience
Dawn was great explaining how it all worked.Victor R. | Online Move In
Some of our Rubbermaid plastic containers arrive broken. :(Natasha V.
Customer did not leave a comment.Sandra G.
The delivery to my NJ address was perfect went off without a hitch, the driving to SC was fine I was very disappointed with the drop off at my new home. Gave me a window 12-4 came 5:40pm dropped it where it was wobbling and not secure as it was unloaded. Texted me the pick up for Saturday and tried to push it til Sunday, sparkleberry lane is not customer oriented I would go to another location instead of that one. But would give the NJ location 5 star review!Melinda A.
Customer did not leave a comment.Marlene B. | Overall Experience
Don’t change a thingJO M. | First Impressions
Victoria and Dawn were amazingJAIME S.
The amount of disorganization between U-HAUL and Moving Help was noticable and I will never use you again.Andrew Y.
Very nice experience while renting my storage space. Facility was wonderful and Dawn is an amazing, helpful manager. Thank you for everything.Geri T. | Overall Experience
This facility checks all of the boxes as a top moving and storage facility with an excellent team working there. The Manager Dawn is truly one of the best and creates a friendly, welcoming and helpful environment.Tammy F. | Overall Experience
Customer did not leave a comment.Jessica C. | Overall Experience
Customer did not leave a comment.Diana B. | Overall Experience
Customer did not leave a comment.Vincent A.
A very positive experience!! I would highly recommend the U-box!!TERRI E.
Customer did not leave a comment.Shannon W. | Online Move In
Dawn the manager and Samantha plus all the other employees have been helpful, knowledgeable, polite and professional.Denise D. | First Impressions
Customer did not leave a comment.Diana B. | Online Move In
U-Box arrived in Ft Worth area on time but was not delivered to home for 4 days without explanation. This resulted in need for rearranging schedules twice. When shipped the delivery date falling on a Sunday was noted but local office assured me delivery would take place on a Sunday. The fact that the following Monday was also a holiday was pointed out and again local office assured me that would not be a problem since U-Box would have been delivered already. Through the journey U-Haul continually sent out notices about status and location as well as taking charges right up until U-Box arrived in Ft Worth TX area. At that point only telephone messaging centers were accessible! Delay cost me additional money and not a word from U-Haul. Simply not reassuring for consideration of future use of U-Haul;John S.
Nothing, amazing to deal withanthony D.
Our u-box was damaged upon arrival. The damage to the u-box caused damage to our items inside the u-box. I would not recommend this service to anyone moving.Stella P.
Definitely would recommend. Extremely clean & staff very friendly & helpful!!!Denise G. | Overall Experience
This was a smooth process from start to finish. Will definitely recommend U-Box and U-HaulEllen M.
Customer did not leave a comment.KIMBERLY T. | Overall Experience
Very helpful in helping me choose a hitch and bike rack. Also very nice explaining the operation etc.nancy C.
Sami is exceptional employee - Dawn the manager was very helpful and met my expectationsDoug B. | Overall Experience
Sam at the Howell office was especially nice!! She was very friendly and helpful!!Amy J. | First Impressions
I would definitely recommend this facility for anyones storage needsGenyne A. | Overall Experience
Customer did not leave a comment.David B. | First Impressions
Everyone at this Uhaul is extremely friendly and helpfulHollow L. | Overall Experience
Amazing staff and facility! Thanks you :)THOMASIAN M. | Overall Experience
Customer did not leave a comment.stephen M. | Overall Experience
customer service was helpful, the forklift operators were very skilled, delivery was timely. my only complaint is with the U-Haul App, i had problems filling out the gypsy moth checklist (on the app and on a web browser). customer support kindly let me email the file to them and they attached it to my profile manually. thank you!christina B.
There c were a few issues with some of the employees most were very nice.Valerie M. | Overall Experience
Great place and friendly service at reasonable prices.Bennett J. | Overall Experience
Customer did not leave a comment.Donald C. | Overall Experience
Customer did not leave a comment.Kimberly H. | First Impressions
The Employees were very professional and friendly!! Facility was exceptionally clean and the carts were always available… I would recommend this facility to everyone!Janie W. | Overall Experience
I can recommend the Howell facility to all! Special thanks to Dawn and her staff. She helped me plan my move. Dawn and her staff went above and beyond every time I was there!! Extremely well managed! Thank you!!!kathleen s. | Overall Experience
Customer did not leave a comment.Frank B.
Customer did not leave a comment.Gianna Z.
Customer did not leave a comment.Aretha L. | Overall Experience
Nothing ! ! It was excellent moving experience, don't change anytiAl D.
Every step of this process was seamless! From start to finish, everyone I spoke with on the phone & the drivers were all so professional, prompt & went over & above in their customer service. Exceeded my expectations. Highly recommend using UBOX & Uhaul. Great job!Elizabeth C.
Very clean and secure. Friendly staff. Can’t complain so far!Kimberly H. | First Impressions
I can't say enough regarding Dawn Ward and the staff at the U-Haul Storage Howell location. Always helpful, friendly and took the time to answer all of my questions and made me feel comfortable. The facility itself is very secure, impeccably clean and easy to access. I'd recommend U-haul for all your moving or storage needs! Bill Boehmbill b. | Overall Experience
My U-box arrived 9 days late (scheduled to arrive on 8/31, but got there on 9/9). I was notified through text that my U-box was going to be late, but when I asked further questions like where my box was, what was the cause for delay, and did they have an expected day of delivery, none of these could be answered. It left me feeling uneasy, like something happened to the box. It wasn't until I called customer service on the 6th late day that they were able to escalate it. I still was not provided with an answer as to where the box was or when it would arrive. Although I understand delays happen, I would suggest better communication between the shipping department and customer service so that some of those questions could be answered when delays occur. Or maybe have your shipment team provide a tracking number for the box. Despite it being late, all of my things arrived safe and intact.Nikki L.
Everything about the Howell location was great. I can't say the same for the Chattanooga location. Completely mishandled the back end.Vincent G.
Customer did not leave a comment.Kayla O. | Overall Experience
Customer did not leave a comment.Alexandra L.
Customer did not leave a comment.KAI F. | Overall Experience
Sam & Mike we’re both outstanding, and very helpful.Kevin C. | First Impressions
Customer did not leave a comment.DONALD D. | Overall Experience
Thank youDenise D.
Customer did not leave a comment.Josphine R.
Way better than U-Haul of Marlboro. Climate controlled rooms are actually climate controlled. Helpful staff.Greg B. | First Impressions
Lynn with Fargo U Haul was excellent! She was super friendly, accommodating and very helpful. Overall - a very positive experience. Only 1 recommendation - it would be nice to be able to track where the pod is along the way. This pod was available 2 weeks early - and it would have been nice to see the tracking for it and be better prepared for the early delivery.Janet D.
The staff at this location were very helpful, but the regional U-Haul office created a big problem. I reserved a 10x10 unit in Howell on the phone with the regional office, but after loading up a truck and driving it to this location, it turned out that the unit was actually not available. The Howell staff had to jump through hoops to make a unit available for me.Miguel G. | First Impressions
Your representative, Samantha, was very helpful and friendly. It was a pleasure to deal with herMadeline S. | First Impressions
Customer did not leave a comment.chris n. | Overall Experience
Samantha was very knowledgeable and explained rates. She showed me the different sizes and even sold me boxes. She's an asset to this location.Tara R. | First Impressions
Customer did not leave a comment.Michael M.
Our U-Box arrived a full week late after no one realized it was sitting at a facility in New Jersey. We were disappointed because we needed the items at the guaranteed date. I would work on your systems and communication to make sure that customer shipments are picked up and delivered on time.Thersa S.
Service was excellent. Price was right. There was a little confusion about the pick up time in NJ - we were told 30 JUL and they picked up on 1 AUG. No issue. All was great. BOX arrived on time in AZ and was great!Gina C.
Customer did not leave a comment.JEFFREY K. | First Impressions
Customer did not leave a comment.David M. | Overall Experience
Awesome experience and great value. The drivers who drop off and pickup the boxes are really talented workers. Some incredible finesse with those forklifts!Andrew S.
Very good!Francesca L. | First Impressions
Customer did not leave a comment.Shani H.
Staff were very helpfulROBERT T. | First Impressions
Awesome and personable staff. Very knowledgeable of sizes and products.Linda M. | First Impressions
Professional services at NJ office as well as tennessee office. Thank you for a great experiencemark C.
This is the 2nd unit I've rented from them. They are always friendly and make the rental process smooth and easy.Jason W. | First Impressions
Fast and easy process! We reserved a unit online, got to the location same day, showed proof of insurance, ID and that we already had a lock and we were good to go. Sam was kind and knowledgeable of the process!!patricia T. | First Impressions
Customer did not leave a comment.Denise Z.
Samantha was very helpful with our experience. She's truly provessional and knowledgeable.amelia F. | First Impressions
Due to the man that works there has unit of his own next to the elevator (Michael) I wouldn’t come back. He was just rude and inappropriately acting to customersDiane K. | Overall Experience
We had Tim at the front desk who was super friendly and helpful.Jenna V. | First Impressions
Samantha was a breath of fresh air! She was professional and thorough. I will be sending my mom as she is looking for a storage unit as well.shirley n. | First Impressions
Excellent option for your storage needs.Eric V.
Samantha, Tim and Vicki were very helpful and accommodating to me. 👍🏼georgina f. | First Impressions
The pickup and delivery drivers were excellentroland B.
I love the elevator access and the big garage to offload and on load in a temperature controlled area! It is DEFINITELY worth every penny I’m paying and it’s cheaper than most storage facilities in the area! The employees are awesome, polite and very helpful and informative! I will tell everyone to try UHAUL 1st before going anywhere else!Janie W. | First Impressions
Tim was very friendly & efficient. He made my entire move in experience seamless. I was very impressed by the facility.Erica S. | First Impressions
Customer did not leave a comment.ralph M. | First Impressions
Customer did not leave a comment.Daisy P.
Customer did not leave a comment.Mary G. | Overall Experience
Customer did not leave a comment.Waner T. | Online Move In
This storage facility goes above and beyond the call of duty for their customers. They are not only sympathetic their are empathetic for their customers in regards to showing genuine understanding and even care for their customers (regardless of customers’ circumstances or situations that they are going through). They are willing to help and accommodate anyone who walks through their door. I definitely recommend going to the uhaul storage located in Howell, NJ. Samantha and Dawn are both awesome :)AMY M. | Overall Experience
Should have at the minimum 2 elevators to access the floors. One and when it’s busy is total insanity. Much time is wasted!maureen r. | Overall Experience
Customer did not leave a comment.Jennifer B. | Overall Experience
Very pleasant 1st experience, accommodating & polite!Jeff K. | First Impressions
Samantha and the Manager Dawn were SO helpful and informative, and they made the process to secure a storage unit go so easy for us! The value we are getting compared to another storage business we were using is just incredible and we love how safe and secure the building is! We HIGHLY recommend UHaul!Robert S. | First Impressions
Very friendly and knowledgeable Made you feel very comfortableJohn S. | First Impressions
Customer did not leave a comment.carrie C. | First Impressions
Manager Dawn was great!Lina N. | Overall Experience
Customer did not leave a comment.Antonette N. | First Impressions
This was a bad enough experience that I will never use Uhaul again. Poor communication, poor customer service/experience. Bad communication, in particular from the NJ office. The FL office was good. Corporate was ok.Bryan V.
great serviceGeorge T.
This was the best moving experience I have ever had and I have moved many times in my 60 years of living. Customer service was excellent but who really gets the best ratings from me are the drivers, in New Jersey there was a driver and her name is Liz and she went above and beyond, she was very patient, explained everything in detail, she helped put my mind at ease knowing that my two containers would make it safely to Sarasota Florida and then ship to my location in Longboat Key, Floridaâ€¦.the driver that delivered from Sarasota to longboat key was also amazing and patient, kind, on time, courteous,â€¦ 1000 stars all the way for U-Haul U-Box and I have recommended your services to so many people already. I have a business and packing up home owners and working with realtors on a regular basis and I have recommended your service and will continue to recommend your service in the future. The name of my company is called DONT STRESS YOUR MESS.. ORGANIZIT and I am their first connection to helping their move successful and I will be recommend that we use U Haul, U-Box every time!!!! I am so grateful, Thank you for a pleasant experience. Tonianne Coppa-Neri 🌻TONIANNE N.
Customer did not leave a comment.Catherine C.
Excellent experience and representatives, thank you!Erin M.
Worked out great, thanks!Joshua S.
I went from renting indoor storage units for a temporary period of time to emptying them into Uboxes for transport. I was able to empty one Ubox and schedule the other for transport. Once again, the transition was seamless as Dawn Ward runs an outstanding moving and storage facility.Tammy F.
Local Company tried to charge me for several months of storage while my box was in transit from our house to the West Coast.Kurt H.
As a hands on person communications is extremely important to me. By that I mean direct verbal. I realize that in today's world the internet has taken over when it comes to communications, but not all of us have neither the time or desire to master all of the skills necessary to successfully get things done in this manner. Direct phonecharles H.
Customer did not leave a comment.Paul R. | First Impressions
Very helpfulKeith C. | First Impressions
Customer did not leave a comment.Charisse H. | Overall Experience
Non at this timeSean R. | First Impressions
Best storage facility I have ever been in. Felt like my items were very in a very clean and safe place.glen m. | Overall Experience
I never thought using a storage facility would be such a pleasant experience!!! HIGHLY RECOMMENDED!Frank M. | Overall Experience
Customer did not leave a comment.Mary L. | Overall Experience
Customer did not leave a comment.KAREN A. | First Impressions
Great, clean and technology savvy facility!Jeffrey J. | Online Move In
The woman I forget her name was so helpful and informative. She was there on the morning of March 23.William K. | First Impressions
Customer did not leave a comment.Yamila C. | Overall Experience
I was happy with the service I received. Tammie, who delivered and picked up the U-Boxes was very friendly and accommodating. Great customer service!!!! Thanks Tammie.Joseph G.
Customer did not leave a comment.WILLIAM H. | Overall Experience
Super neat, clean, and innovative facility. Would definitely recommend.Isaiah B. | First Impressions
Customer did not leave a comment.Lisa S. | Overall Experience
Excellent service from start in New Jersey to finish In Florida. UHaul kept in touch in a timely manner letting us know about the pick up and delivery and pick up of the POD Would highly recommend your serviceJudith E.
Dawn was very helpful. facility was very clean and convenient. Price was 1/3 what I was paying currently.Christine R. | First Impressions
Dawn was amazing to work with!Salawa S. | Overall Experience
Dawn is very helpful and great! It’s a very nice and clean buildingNICOLE K. | Overall Experience
Dawn went above and beyond in helping me while I was getting the unit last minute. She was very accommodating and efficient.Maureen D. | Overall Experience
Customer did not leave a comment.dIANE m. | First Impressions
Customer did not leave a comment.john T. | First Impressions
so far so goodRobert R. | First Impressions
The only complaint I have was that I had to pay for an additional storage month when I requested the units to be shipped before the monthly due date came. I felt I was penalized because the pods couldn't be delivered quickly.Sharon M.
In the New Jersey and Florida locations where I moved to, the staff has been unbelievably Competent, friendly, And helpful I could not have made a better choice. Dawn the manager at your New Jersey in Howell NJ , and Annmarie and Sherry at your Coconut Creek Florida location are Superior employees. I would not hesitate to recommend anybody to U-Haul especially to the staff at both of these places. My move Was a great experience for me. I appreciate everything you've done for me Sincerely, Bernie RosenblattBERNEY R.
Customer did not leave a comment.Alfred M. | Overall Experience
You guys are the best!!!Laura V.
Customer did not leave a comment.Judy H. | Overall Experience
It’s a nice and clean facilityEmmanuel A. | First Impressions
Dawn is amazing. This is my first time getting a storage unit. She was very friendly and informative.Vad Z. | First Impressions
Great.Janet D. | Overall Experience
Customer did not leave a comment.lisa s. | First Impressions
Best service I’ve ever received. Keep it upMichael F. | First Impressions
Dawn was very helpful and friendly. She showed me the facility’s access security and how to sign in when I enter. She even walked me to my unit and ensured everything was in order.John N. | First Impressions
Customer did not leave a comment.Stephanie C. | First Impressions
Customer did not leave a comment.Stephanie C.
Service was great and i would use it again. The box being late by a day was not a problem for me this time.Esteban P.
All of our wooden furniture was damaged. Including an antique end table.Keith K.
Extremely disappointed and dissatisfied with my uhaul experience yesterday. When we got to the uhaul in howell on rt 9 north, the movers went to place my belongings into the elevator and the elevator stopped working. The woman at the desk had no idea how to fix it and was very rude when we asked her what the alternative was since there was no other elevator. She said to “take the stairs” to the movers who had to move multiple heavy items to the THIRD FLOOR which was completely unacceptable. Because there was no one available to fix the elevator, I then had to scramble to find another storage facility and it cost me even more money because that extra wasted time had delayed the time for the movers. They made no accommodations for me whatsoever and were unprofessional in how they handled this matter.Nicole R. | Overall Experience
I would like to thank Down again for Being so nice and kind, she is great!!!! The store is beautiful clean and organized. Also I love the security in the building. I highly recommend U-haul to anyone in need.Andreia M. | First Impressions
Customer did not leave a comment.Galina S. | First Impressions
The U Haul team was great with my reservation and storage. The facility was always clean, and hours and location are very convenient. One of the top U haul facilities around. I will recommend this location to others in the future. well done team!Tinamarie M. | Overall Experience
Customer did not leave a comment.lemuel c. | Overall Experience
Amazing service and made my move so easy! Love U Haul!!!Fun L. | Overall Experience
Great experience!Leslie H.
Customer did not leave a comment.bryan F.
Very pleasant experience, delivery driver was awesome!!! She was so helpful!!!Noelle C.
Customer did not leave a comment.Andrea R. | First Impressions
Very convenient and everyone is very helpful and informativeJametta J. | First Impressions
Customer did not leave a comment.Miriam M. | First Impressions
Nkeith a. | First Impressions
Customer did not leave a comment.maria I.
I had a great experience with the storage worker Dawn and renting a U-Haul truck.Robert O. | First Impressions
The staff at the facility are a joy to speak with, extremely courteous, friendly and helpful at the Rt 9 in Howell , NJ location. I had already recommended a friend.john I. | Overall Experience
Service was above and beyond what I expected. Best experience I’ve had using a storage facility!Scott D. | First Impressions
The manager in the Howell NJ location (Dawn) was very helpful.Mario C. | First Impressions
Customer did not leave a comment.April L. | First Impressions
Customer did not leave a comment.Christine T. | First Impressions
Customer did not leave a comment.Michael H. | Overall Experience
Customer did not leave a comment.Thomas S. | Overall Experience
Customer did not leave a comment.Chris M. | First Impressions
Convenient experience, extremely secure, polite, friendly, and friendly staff! A+ experience!Michael H. | Online Move In
Customer did not leave a comment.Christopher D. | Overall Experience
Please instruct your reservation specialists to never cancel a delivery date on a customer. This happened and caused a lot of dissatisfaction and turmoil. The reason given was that she called regarding placement in the driveway and we missed her phone call so she cancelled it on her own and didn't even coordinate a delivery date the next day. If it wasn't for the local delivery office we could have been without delivery for days. Reservation specialists should not cancel deliveries period unless the customer requests a cancellation.Joseph S.
Very knowledgeable organized staff, very clean facility.Angela W. | First Impressions
Customer did not leave a comment.Cathy K. | First Impressions
Customer did not leave a comment.David J.
Customer did not leave a comment.Lew Z. | Overall Experience
In this crazy world where it feels like nobody cares about anything really, these guys are simply excellent. Everything was perfect-timing, communication, service. So flexible, punctual, attentive, accommodating. Very impressive! Thank you.LENNY V.
In my opinion UHAUL is a good and safe place to storage our stuff.VILMA K. | First Impressions
Customer did not leave a comment.Ronald J. | First Impressions
We originally put the credit card for automatic payments, so far every month we have received a notice that we are late with our payment and we have had to call to remove the late fee. Not sure why the payment is not automatically taken every month.Belen Y. | Overall Experience
Customer did not leave a comment.Sarah G. | First Impressions
Customer did not leave a comment.Nicole S. | Overall Experience
The experience so far has exceeded our expectations! Hoping the delivery is as smooth in North Carolina as our experience in Howell. Dawn has that facility running like a well oiled machine! Thank youAdrienne C.
Staff were incredibly nice and helpful. Building is super clean. We got the climate controlled unit on the 3rd floor and it is the perfect temperature.Emily H. | First Impressions
Facility was easy to navigate, and clean. What is above and beyond, is the manager, Dawn.. she handles everything with ease (or makes it look that way!), has such patience, easy to talk to, explains every detail, and is more than accommodating. She is excellent, and a huge asset to your business!Adrienne C. | Overall Experience
It was great. Super clean facility, easy to access, reasonable prices. Thank you!Justin M. | Overall Experience
Will use again when needed thanks very much.angel f. | Overall Experience
Diligent and helpful staffCharles B. | First Impressions
Excellent experienceWilliam G. | First Impressions
Very friendly and helpful!George W. | First Impressions
Dawn was so helpful and friendly! The facility is so clean and temperature controlled! My husband was very weary about storing his valuables anywhere outside the house. Once Dawn explained all the security measures, he was so relieved! My only complaint is that when I called to make the reservation I specifically asked about buying my own lock and the sales person said I could bring my own. When I arrived with a newly purchased lock with extra keys made, Dawn said we had to have a round lock. Other than that, everything was great!Sabra F. | First Impressions
Contacting by phone is very poor.Mark M.
Customer did not leave a comment.Michael L. | Overall Experience
Customer did not leave a comment.Eric S. | Overall Experience
Customer did not leave a comment.Fun L. | First Impressions
Customer did not leave a comment.KATHRYN H. | Overall Experience