Customer Reviews for U-Haul Moving & Storage of Howell

243 reviews

1429 US 9   Howell, NJ 07731

(732) 845-4767

Location Hours

  • Mon-Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(732) 845-4767

1429 US 9
Howell, NJ 07731

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Contacting by phone is very poor.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Michael L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fun L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KATHRYN H.  |  Overall Experience 
Rating:
4.0

Clean, new and modern. While the security of the facility is very strong, it is complicated and difficult to learn. Once you learn, however, it is manageable. Was disappointed to see rat traps on our floor near our unit. Is there some way to segment the facility to have house furniture in one area, and commercial and industrial in another?

Sandra R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stefanie A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eileen S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward H.  |  First Impressions 
Rating:
5.0

Staff were great; extremely helpful! Facility super clean with excellent security.

Kevin S.  |  Overall Experience 
Rating:
5.0

Victoria was fantastic! Excellent customer service

Heather P.  |  First Impressions 
Rating:
5.0

Dawn has very professional,polite, and helpful during the move in experience.

Michael D.  |  First Impressions 
Rating:
5.0

Always helpful in person and on the phone.

KATHRYN H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dwayne c.  |  Online Move In 
Rating:
4.0

The only hiccup that occurred was the until I rented was already in use so I had to get another unit which was on the the other side of the bldg... I had requested a closer unit from the get go... the girl Samantha who originally was very helpful said there were no other units available and that the empty unit which was by the first one that was assigned to me was not available.. I was extremely disappointed in the way I just got a sorry huh.... the young man tried his best to help but he was not in charge so couldn't do too much

Valerie M.  |  First Impressions 
Rating:
4.0

I had a card on file for charges and twice I was still charged a late fee. The card was correct in the system, yet I was still charged a late fee.

Sean M.  |  Overall Experience 
Rating:
5.0

Samantha was just THE BEST. I couldn’t have been put in better hands. I never experienced service ever before like she gave me. I am so so so grateful. She was just wonderful, caring, compassionate, very very professional, efficient and the the qualities that go for customer service. Thank you with all my heart, Samantha, and Dawn too.

teresa d.  |  First Impressions 
Rating:
5.0

All storage facilities should be as good as yours

Mary V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kaylah B.  |  Online Move In 
Rating:
5.0

Dawn is extremely helpful.

JOANNE J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Scott D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John R.  |  First Impressions 
Rating:
5.0

Dawn was great. Very helpful and friendly!

bill b.  |  First Impressions 
Rating:
4.0

There is a major disconnect in the system, from the sending location to national to the receiving location. Everything on the NJ end (sending) went smoothly. Once the containers were in transit is when communications and awareness fell apart. I called the 800 number several times for updates on my shipment, only to be given the run around from phone transfer to phone transfer, ultimately being told that there was no way of knowing the location of my containers until they arrived at the destination. At one point I was told they were delivered, which clearly was not true. On two occasions I was told they were in the Palm Bay facility ready to be delivered. This went on for days until final delivery, when it was the truck driver who gave me the ground truth about why they were delayed. The most alarming of all of this experience was being told by at least two phone operators, that there was no way of knowing where the containers were once they left my home. The containers arrived 4 days later than promised, which cost me a lost weekend that was planned for unloading the containers, a day away from work to unload since the weekend was past when they finally arrived, and additional airfare and car rental fees for having to reschedule my return flight after unloading at the destination. the only silver lining is that the containers arrived..and the contents were as packed, which gives credence to the "gentle ride" delivery

Michael R. 
Rating:
4.0

U-Haul in New Jersey was good .Fort Myers U-Haul was Bad They did not delver on the correct day.And than the next day I had to call them.They did not have it together.

DAVID C. 
Rating:
5.0

Amazing service. Amazing prices. Super secure and clean facility. How can you not go with Uhaul?? Highly recommend.

Jason B.  |  First Impressions 
Rating:
5.0

Very nice facility. I would definitely recommend using there service.

Andrea J.  |  Overall Experience 
Rating:
5.0

Everyone was polite and interested

James S.  |  First Impressions 
Rating:
4.0

will use again

ANAT S. 
Rating:
5.0

The staff was awesome to work with!!

GARY R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tricia P.  |  First Impressions 
Rating:
5.0

We have been extremely pleased. Great facility and staff.

glen m.  |  First Impressions 
Rating:
5.0

Dawn was very helpful

Brian G.  |  First Impressions 
Rating:
5.0

Very friendly and helpful staff.

Alfred M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ana S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brendan P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan D.  |  Overall Experience 
Rating:
5.0

I cannot say enough. Great communication. Both NJ and Fl were a pleasure to work with. Every step was on time as promised. Highly recommend!

Kris G. 
Rating:
5.0

Some delay in delivering my items, but otherwise can't think of anything to improve on. It was a good experience and helped me finally move my stuff out of storage located in another state.

Donald N. 
Rating:
5.0

Customer did not leave a comment.

GARY R.  |  First Impressions 
Rating:
1.0

This experience was the worst of my life. The boxes were not level at drop off so I couldn't latch them when loaded without a crowbar and hammer. The boxes did not arrive as promised. Your customer service employees were clueless. Got put on hold continually and was lied to on several occasions. You screwed up the empty carton pick ups multiple times an again I was lied too. I have several work friends who are retiring and moving I let them all know to NOT use you. You just suck.

ronald L. 
Rating:
5.0

Customer did not leave a comment.

Enriques P.  |  First Impressions 
Rating:
5.0

The whole experience was great. My box was delivered to my driveway early and was picked up when promised, all drivers called me to give updates. The staff at the facility in Florida were very nice and had my box turned and accessable on the date as promised.

Lauri B. 
Rating:
5.0

First I must say that Dawn is the most wonderful, pleasant lady to work with. So helpful and accommodating with everything. Second, your facility is unbelievable. I went home and told my family it’s like the state of the art storage facility. It was unbelievable to me. I am so happy I am using your facility. Thank you again for everything.

Geri T.  |  First Impressions 
Rating:
4.0

Samantha was great and very helpfull .

Mark R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicholas S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amr N. 
Rating:
5.0

Very clean safe facility. Staff exceptional.

jane g.  |  Overall Experience 
Rating:
5.0

Excellent staff. Gentleman who rented the unit was great.

WILLIAM D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID R.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Alyse B. 
Rating:
5.0

Customer did not leave a comment.

Gloria W.  |  Overall Experience 
Rating:
5.0

You need a better system for payment. I spent 3 hours correcting your mistake in the bill, if it wasn't for Dawn at the Howell store I would never use your service again.

Pat K. 
Rating:
5.0

Customer did not leave a comment.

Abby B.  |  First Impressions 
Rating:
5.0

Dawn was very nice and helpful. She was very kind in answering all my questions. Very good experience!

Lillian B.  |  First Impressions 
Rating:
5.0

You have a great employee! Dawn makes the experience so easy. She’s patient, helpful, and always has a smile. Facility is very clean.

Adrienne C.  |  First Impressions 
Rating:
5.0

So far so good..........Brand new.

Michael L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa S.  |  First Impressions 
Rating:
5.0

Dawn is so sweet and helpful! Facility is clean, secure, and easy to access. Very happy overall!

Lindsi B.  |  First Impressions 
Rating:
5.0

It has been a pleasure working with U-Haul in Howell NJ. Everyone is helpful and knowledgeable. I must mention Dawn Ward for her exceptional customer service. She is professional, knowledgeable, helpful and is wonderful to work with. Moving is a very stressful process. Dawn has guided me and made excellent, cost efficient recommendations to help my move go smoothly. Her recommendations have helped me tremendously. I am a happy U-Haul customer!

ARLENE B.  |  First Impressions 
Rating:
5.0

I cannot begin to say how amazing Liz was throughout this process. Moving is so difficult…it was nice to have a person care so much about our needs. She is the perfect example of what outstanding customer service looks like.

AARON C. 
Rating:
5.0

I was very impressed with the security and how clean the facility were.

Lloyd Q.  |  First Impressions 
Rating:
4.0

Didn’t have the unit I booked available, so I had to use a smaller unit

keith p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angelo R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen F. 
Rating:
4.0

Customer did not leave a comment.

Sean B.  |  First Impressions 
Rating:
5.0

Everything went exactly as expected. An excellent alternative to driving a truck across country.

Vitaliano L. 
Rating:
3.0

Very family with everything

betty b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ivan R. 
Rating:
5.0

Customer did not leave a comment.

Iris S. 
Rating:
3.0

This whole experience was a hair short of a complete disaster, at no fault of the employees or customer service reps. When I booked the U-Box on U-Haul-s site, the dates I had selected were apparently pointless, as after I placed the order all of the dates were moved out half a month to a full month from the original selection dates. While a date can't be perfect on the website, I understand that, to be off that much, and to not know until after the order is placed is insane. I was no longer going to be living in the state on the date it changed my loading date to. Luckily we worked with the local U-Haul team to find a work around. They were very patient and kind, and helped where they could, but most of the disorganization was clearly a result of the overall company practices and policies, and they were therefore limited in their ability to help me. It needs to be clearer that any shipping schedule is at the mercy of whatever 3rd party you all can hire out for the job. Every day the scheduled shipping days would get changed to the next day, then on that day it would change to the next day again. I had many calls that amounted to "the shipping company hasn't come out, but it should be shipped tomorrow". Only for that to not occur. I asked countless times if there was something incorrect on my end that was causing the delays, and everything on my end was in order. Even after it was actually shipped, I scheduled a drop off/pick up time only to find out just before it was supposed to be dropped off that it wouldn't come that date. I had to emergency move across the country, and really thought this was the best way for us to do it, but wound up living out of suitcases for a month not knowing when our stuff would arrive. It felt like our lives were being held hostage. I can't stress how wonderful the customer support was given the terrible hand and policies they were dealt and had to navigate. But that can only do so much.

Caroline K. 
Rating:
5.0

Customer did not leave a comment.

timitra N. 
Rating:
5.0

Customer did not leave a comment.

Lucy H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lucy H.  |  First Impressions 
Rating:
5.0

Employee was very attentive to me needs and explained the process.

Porphanj F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jane Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael C.  |  First Impressions 
Rating:
5.0

Everything is great about this place. From the staff to the facility - everything is awesome!

Stuart T.  |  First Impressions 
Rating:
5.0

Too many pads

BRIAN B. 
Rating:
5.0

Great

pat g.  |  First Impressions 
Rating:
3.0

The problem I have with Uhaul is the wait time on the phone. If I call the local Uhaul I kept getting a rep from all over the US. the phone would ring and ring, i was on hold for over one hour or after 45min hold the phone would disconnect. totally unacceptable and this caused my Ubox order to get missed up

Joe C. 
Rating:
5.0

Customer did not leave a comment.

John F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Briana W. 
Rating:
5.0

Dawn the general manager was amazing. She went out of her way to help me complete my storage after hours. I went a bit past the closing time and she accommodated me. I cant than her enough

sam a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenneth D.  |  Overall Experience 
Rating:
5.0

Clean, highly secure, climate-controlled storage for a good price. Also, they have plenty of units--their availability of units is much better than other places.

Muhammad M.  |  First Impressions 
Rating:
2.0

Improve communication

Jeffrey S. 
Rating:
5.0

Everyone and everything was great. No complaints. Thank you very very much!!

Teresa D.  |  Overall Experience 
Rating:
5.0

Great new and convenient facility as well as very helpful and customer focused employees

John G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steve A.  |  First Impressions 
Rating:
4.0

The day I had my movers move my stuff the elevator wasn't working so this meant it cost me more money as the movers had to carry my stuff down one floor. No elevator is not something you want a person to experience on the last day!

Barbara E.  |  Overall Experience 
Rating:
3.0

Staff at site was super mega helpful.

Jose B.  |  First Impressions 
Rating:
5.0

Very secure and clean , would absolutely return

James K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raynel C.  |  First Impressions 
Rating:
4.0

Get more people to handle viewing an account. If someone cant handle the account they send you back into the queue and the waiting begins again. Spent over 20 minutes on hold both times. Other than that, the ubox experience was great and for us self packing was better. The boxes are small so big irregular items are difficult to pack. But the boxes are perfect sizes for fitting into small spaces or parking spots for unloading. And the uhaul place we had the uboxes delivered, the people were great and fast in deliveromg our 3 pods as we were in a hurry up situation

Vincent D. 
Rating:
1.0

Never ordered anything but was charged like I did.

Ethan S. 
Rating:
5.0

Customer did not leave a comment.

Jessica N.  |  First Impressions 
Rating:
5.0

Great service and very accommodating.

Andrea J.  |  First Impressions 
Rating:
5.0

Fast, easy and friendly. Great experience, would recommend:)

Jillian G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dennis C. 
Rating:
5.0

The gate in storage facility was a little hard to lock ! Otherwise very HAPPY! & staff outstanding!!

Frank M.  |  First Impressions 
Rating:
5.0

Excellent service

Nicholas T.  |  Overall Experience 
Rating:
4.0

It was a little unclear how to access the building before office hours for the first time, however, the rep who was coming into the building was very helpful, explained the procedures and I was in and out in no time. The facility is excetoionally clean.

Marlene B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sheeba T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William B.  |  First Impressions 
Rating:
5.0

Your New Jersey driver Liz was excellent. Your Florida driver Carmon was also excellent. Its nice to see women doing this job. Kudos to both

Richard H. 
Rating:
5.0

I Understand having a limited hours for the office however it would be nice to have a 24 hour access. Although, great facility clean, & very friendly helpful staff.

Susan D.  |  First Impressions 
Rating:
4.0

Very professional staff

Anuhar M.  |  Overall Experience 
Rating:
5.0

Dawn was very helpful as this was a new experience for us needing a storage unit. We explained our needs and she advised us what we could do. Dawn is extremely knowledgeable.

Robert C.  |  First Impressions 
Rating:
5.0

Unfortunately the truck driver knocked down the parking sign. The association where I live is invoicing me for the replacement of the parking sign. I need your assistance to get this paid immediately. Thank you

Anthony C. 
Rating:
5.0

Customer did not leave a comment.

Dennis C. 
Rating:
5.0

Customer did not leave a comment.

Lucy H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jule S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Leon B.  |  First Impressions 
Rating:
5.0

Had to change my unit size last minute but everything was taken care of with no problems at all very satisfied

Juan R.  |  First Impressions 
Rating:
5.0

Great, great, great customer experience. Samantha was excellent as she walked us thru the process etc. Excellent service, will recommend to others for sure.

Kevin S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerry C.  |  Overall Experience 
Rating:
5.0

Could not have been any smoother from start to finish A great experience

Richard G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FRANK P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

sheila B. 
Rating:
5.0

The UBox arrived one day late. I was told by customer service that I would receive a $50 credit for each day the box was late. Can someone please confirm when this will occur? Also, UHaul automatically includes a $99.95 charge for a 1-month box rental even if you don't use it for one month. All I needed the box for was one day to load and one day to unload. Customers like me should receive a credit.

Chelsea P. 
Rating:
5.0

Friendly and helpful staff. I feel good about leaving my stuff here.

Nicole S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vincent C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MICHAEL O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID S.  |  First Impressions 
Rating:
4.0

Good service Hours should be extended

Ira S.  |  First Impressions 
Rating:
3.0

I would provide a higher rating as staff was helpful and the facility appeared to be clean, but we had to wait for the only elevator, then we couldn’t call the elevator back once we were finished. After waiting quite awhile, we gave up, had to leave the carts, and take the stairs. We then got stuck in the stairwell (no handles to open the door from the stairwell) and finally used the emergency exit! We then had to walk back to the bays and go back inside to get the truck. Calls to the Howell location and the main number went unanswered. Very disappointed.

Kerry S.  |  First Impressions 
Rating:
5.0

Everyone has been very helpful !!!

Yamila C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Krzysztof P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ellen F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

David F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erika H. 
Rating:
5.0

Process is smooth and efficient. Security measures are reassuring.

Jane Y.  |  First Impressions 
Rating:
5.0

I forget her name, but the girl that dropped off and picked up my Ubox was FANTASTIC! She was accurate on her timing and made extra sure she dropped it in the right spot because I wasn't there to receive it. She texted me pictures of the location once she placed it. And she was able to to accommodate me to pick it up just 2 days later. Plus she was very friendly. GREAT EMPLOYEE!

marisa P. 
Rating:
4.0

Customer did not leave a comment.

deana h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeri M. 
Rating:
5.0

Dawn is a great person to have as your representative. She was helpful, polite, and a pleasure to work with.

Angelo R.  |  First Impressions 
Rating:
5.0

The staff is awesome! ⭐️ ⭐️⭐️⭐️⭐️

thomas t.  |  First Impressions 
Rating:
5.0

First class facility.

Alexander G.  |  First Impressions 
Rating:
5.0

Really awesome!! Moved seamlessly!! Couldn't have been better.

Peggy H. 
Rating:
5.0

Impossible to get to talk to a person without waiting a long time.. Maybe a special number for customers?

William C. 
Rating:
5.0

Customer did not leave a comment.

james K. 
Rating:
5.0

The staff here are amazing. Nothing is too much trouble. They are helpful friendly and knowledgeable about all U haul products. The storage itself is extremely clean, secure and just perfect for what we need.

Olivia B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOANNE J.  |  First Impressions 
Rating:
5.0

Your team is awesome!

Ryan R. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

pat g.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Amanda S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Joy R. 
Rating:
4.0

Customer did not leave a comment.

SHARIF E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

mark S. 
Rating:
5.0

Very easy and efficient move in process. Helpful staff and modern and useful services. So far so good!

Bennett J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

catherine S. 
Rating:
5.0

I would use this service again. Very convenient and every thing arrived intact! Very happy!

eneida M. 
Rating:
5.0

Customer did not leave a comment.

Anne L. 
Rating:
5.0

Facility is clean and seems secure. There are plenty of carts to use for bringing items to your unit.

salvatore r.  |  First Impressions 
Rating:
5.0

The process couldn’t have been easier, liz couldn’t have been nicer, and the facility couldn’t have been any better!

adam h.  |  First Impressions 
Rating:
5.0

Hard to improve. It all went totally smooth in nj and in Oakland. The movers who helped load it made unloading it easy. Both drivers were super efficient and friendly.

Bruce T. 
Rating:
2.0

The dimensions of the box receive were less than advertised, causing me to have to reconfigure my load and to leave personal belongings behind because they would not fit. Try to reach out to the hole for a resolution but never got called back.

stanley B. 
Rating:
5.0

Staff over and above. Great experience. Effortless.

ANTHONY C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven E.  |  First Impressions 
Rating:
5.0

Can't think of anything. All was perfect.

steve R. 
Rating:
4.0

Customer did not leave a comment.

AUDREY H. 
Rating:
5.0

Customer did not leave a comment.

Brian D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jazmine A.  |  First Impressions 
Rating:
5.0

Beautiful clean new facility Dawn was great and very helpful

Lew Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathryn M. 
Rating:
5.0

Customer did not leave a comment.

Ralph S.  |  First Impressions 
Rating:
1.0

The Howell experience was horrible! I was told the containers would NOT arrive as scheduled. They were delayed a day, which cost me money as I had to pay for the help. Then, when they were supposed to be picked up, I was told it would be a 4 day delay. When I told them I would be sued as the property was sold, they told me they put in a ticket to the powers that be and it would be a few days till they got back to me.. Then, I got a call the next day from the man picking up the containers that he was in front of my house! We did not put our bed or tv in the pod as we wanted them until the pods were picked up so we could be comfortable. That being said I had to run home from my last day of work to pack it up and I was not able to say goodbye to my coworkers of 15 years. I was heartbroken. I suggest you hire more people and actually give phone calls to communicate pick ups and drop offs. I would never use this facility again. However, the Palm BayFL facility which dropped off the pods to my new home and picked them up a few days later was excellent! I would highly recommend them. I really am struggling with putting my experience on social medial for the Howel NJ facility so no one in my area has to go thru the nightmare I had to.

donna M. 
Rating:
5.0

Kudos to Dawn, Excellent Job all around!!!

Russell H.  |  First Impressions 
Rating:
5.0

very nice people & extremely clean facility

Denise G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kathleen R. 
Rating:
1.0

Howell did a great job. My issue isn't with them U-Haul dropped the ball in the delivery of my boxes in Florida. My boxes sat in Ft Myers for 9 days and delivery service was terrible. Traffic manager was rude and condescending. Boxes were left in front of my house for 4 days. Would not recommend this service for anyone moving.

Ralph M. 
Rating:
5.0

The guy who helped me was extremely informative. He informed of everything I need to know, and showed me the sizes you had to offer. He took me on a tour and showed me how everything needs to done. The facility was extremely high end, clean, and first class.

Janice P.  |  First Impressions 
Rating:
5.0

Uhaul staff was absolutely wonderful, but the moving help I received was a complete disappointment. They were no-shows on the scheduled moving day, and sadly after the move, due to poorly packing the boxes many pieces were damaged. This was not the fault of uhaul, but again, the 3rd party moving company which I had booked through uhaul with the uboxes. I strongly advise uhaul to discontinue their relationship with the moving company they connected me with. But the Howell and San Antonio UHaul staff were both exemplary (especially Tyler in Howell and BJ in San Antonio). And the service itself is a great one, my uboxes arrived earlier than expected, and scheduling the drop off and pick up upon arrival was easy.

Maria H. 
Rating:
5.0

Customer did not leave a comment.

michael f.  |  First Impressions 
Rating:
5.0

The staff are excellent and this facility is impeccably clean. Very happy to have found this location!

Tammy F. 
Rating:
5.0

Nothing..your people extremely helpful during a very stressful time..thank you all for making it a little less of a headache

shawn P. 
Rating:
5.0

The manager, Dawn(?), was excellent

Alexander E.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

denise F. 
Rating:
5.0

Dawn went above and beyond to help! We are very grateful for all of her help with the move-in and truck return!

Janet D.  |  First Impressions 
Rating:
5.0

U Haul did a great job in every way. Was short notice move and they came through exactly as promised. Every person I worked with at u haul was professional and so helpful. Thank you!!!!

marla S. 
Rating:
5.0

Dawn was very helpful in Howell as was our attendant in Key Largo. Thank you!

Allison C. 
Rating:
4.0

Customer did not leave a comment.

ED C.  |  First Impressions 
Rating:
4.0

Make Uboxes bigger

Ute M. 
Rating:
5.0

Customer did not leave a comment.

Sonji M. 
Rating:
5.0

All good, no complaints! Would DEF use UHaul again in the future =)

Jeralyn C. 
Rating:
5.0

A+++++! UHaul Boxes were great! Highly recommend and will use again! Thank you!

Christina C. 
Rating:
5.0

A++++! U-Haul Boxes were great! Will use again. Thank you!

Christina C. 
Rating:
5.0

Staff was so helpful. Had so much room in my box I added stuff I would have left behind. Was more than 1/2 the cost of loading a box truck , driving , gas , tolls & hotel. Was a no brained from New Jersey to Florida. Treated myself to Amtrack “ roomette” for a safe ride back to Florida

cynthia C. 
Rating:
2.0

We would never use u-haul again. the quote we were given was over one thousand dollars less then we were billed. Your company is impossible to deal with no one takes responsibility, and it seems impossible to get anyone on the phone

Tim C. 
Rating:
5.0

Customer did not leave a comment.

Lisa T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

irene P. 
Rating:
1.0

Completely terrible experience trying to get Uhaul to pick up my empty Uboxes. Unloaded them on Saturday and did not get anyone to pick them up from my home until Tuesday after calling dozens of times. I don't know where the miscommunication was but I will definitely never use Uhaul again. Will be calling for a refund but who knows how long it will take to speak to someone.

Anthony V. 
Rating:
5.0

Customer did not leave a comment.

Audrey E. 
Rating:
5.0

Very helpful member of staff working the front desk yesterday (Monday 17th of August) was able to clearly explain everything I needed to know. Having never used a self-storage facility before, they were able to consult me through the process.

Philip G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ruth J S. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Shawn M.  |  First Impressions 
Rating:
3.0

The UBox delivery was great! The pickup was delayed and no one communicated with us. I had to call a few times to get updates.

Jonathan J. 
Rating:
5.0

Customer did not leave a comment.

Hayley R. 
Rating:
5.0

Delivery and pick up were as scheduled..All staff were professional, personal, friendly and considerate. Communications during the entire were overboard. I would highly recommend this service.

James R. 
Rating:
3.0

Customer did not leave a comment.

Jill W. 
Rating:
4.0

Great experience, one of the new U-boxes which was infinitely better than the old ones. My only issue was the amount of times I had to call to get things done. You need to streamline Ubox rentals and definitely make it more web based.

Jessica O. 
Rating:
5.0

Customer did not leave a comment.

gary f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara N. 
Rating:
4.0

Arelis come to pick up my u box yesterday 7-16-20 was AWESOME, very friendly.. we'll definitely use in the future!

Enza C. 
Rating:
5.0

very professional and informative. Facility meticulous Already have referred friends.

Steven F.  |  First Impressions 
Rating:
5.0

This facility is very clean and easily accessible. I feel safe when I go there and that is of utmost importance to me.

Frances S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

anton B. 
Rating:
5.0

Very friendly, helpful and pleasant experience.

Michelle Z.  |  First Impressions 
Rating:
5.0

The carts made the move-in extremely quick and easy. The manager of the facility was friendly and helpful.

Justin M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony V. 
Rating:
4.0

The Howell location was great. HOWEVER the Scottsdale location was absolutely rude and inconsiderate. I tried calling customer service to complain about the manager, but either waited for 60 mins with no answer or was hung up on twice. He lied to my movers. Gave them the wrong box. Blamed it on me and hung up on me and had no consideration for my time or my movers. His name was Rodney. He is a disgrace to your company and if something is not done from his terrible childish customer service actions and the fact he never looked up my account to see what I needed and purchased I will be reporting this to Yelp and the BBB.

Jamie K. 
Rating:
4.0

Customer did not leave a comment.

Dorothy H. 
Rating:
5.0

Please Properly advise of services at the receipt location

Joshua T. 
Rating:
5.0

Customer did not leave a comment.

diane s.  |  First Impressions 
Rating:
5.0

Could not have gone better!

PHILIP H. 
Rating:
5.0

Office person Dawn was very helpful!

Brian K.  |  First Impressions 
Rating:
5.0

The place is wonderful, and in a great location! So clean and with lots of accessible equipment to make moving in easy. Dawn was a pleasure to work with, answered all of my questions, and made the application process so easy. A few days later, when I moved in and needed to change my locker, she was very accommodating, and made a note on the locker I left for future tenants. She didn't have to go the extra step, and she did! Can't recommend this place enough!!!

Karen M.  |  First Impressions 
Rating:
5.0

This is the first time we need to use a storage facility and we are so happy we went to yours! The lady that took care of us (Dawn) was absolutely wonderful. Greeted us with a smile, clearly explained everything to us and patiently showed us how to use the lock and the access card...(we are old and unfamiar with that). We are very grateful and happy for the attention afforded to us by her!

Victor P O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keith S. 
Rating:
5.0

Great team! Friendly and Knowledgeable but not pushy. Cool, facility!

timothy t.  |  First Impressions 
No reviews have been submitted for this location.

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