Customer did not leave a comment.JAMES C.
Customer Reviews for U-Haul Moving & Storage of Jackson
Jackson, MI 49202
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Joan P.
Customer did not leave a comment.LARRY M.
I will not rent from this locationDHANUKA W.
Customer did not leave a comment.Fredrick H.
The gentleman at the desk needed more assistance. It was a very busy time on Saturday afternoon. I felt rushed through the process. This was my first time renting and did not feel as though my questions were welcomed due to the volume of customers he was trying to take care of.Carolyn H.
They were rude,both picking up and drooping off.Idk u need a Bank card,No cash or prepaid cards,So I had a set back there.Had my bank Account All screwed up.Had me in he Negative.The way you get Quoted and then how it all works out. I will never use East side jackson.Don't rate any stars or recommend to anyone.I rally don't think old men should be running The joint If the Don't like their jobs then get new ones.Kimberly C.
Customer did not leave a comment.John B.
Customer did not leave a comment.Blake M.
Everything was great with my pick up and the check with Dan. However, the clerk you have on the inside some very impatient woman who assumes everyone should know things about storage. She was rude, short and I did not appreciate her attitude. You really should look into hiring another clerk that rude woman who worked this afternoon needs some skills in dealing with people. Although smoking on a Segway seemed to be her forte' at 5:45 in the afternoon today 4/9/2021.Cheryl C.
Customer did not leave a comment.david W.
Customer did not leave a comment.Mark H.
I have used U-Haul every time I have to move things.Robin D.
Updated trucks that have USB ports for charging iphonesEric O.
I wasn't greeted when I came in the buildingMelissa E.
Not much. They where pretty much on top of everything. Very professional and helpful.Eric Z.
Customer did not leave a comment.Heidi S.
Best uhaul rental facility and service I've ever had. I wish it was just a little closer to me.John G.
Make sure vehicles have upgraded technology to connect to iPhonesEric O.
Customer did not leave a comment.Christina S.
Customer did not leave a comment.Brianmichael D.
Customer did not leave a comment.George W.
The guy at the store John collier has extremely poor communication skills and shouldn't have a job dealing with people. Completly rude when ordering and also charged my card for an "after hrs" drop off after I had done the drop off online and at a store location that says open 24hrs.... my truck was dropped off 12hrs early and I was charged for it!Jakob L.
Customer did not leave a comment.Brenzetta W.
Customer did not leave a comment.Stephanie H.
Great experience. Pick up and drop off were easy . Employees were very pleasant and did were efficient and helpful.David F.
Very helpful staff.Dana D.
Have more signs that are clear to see. I returned my equipment and I was the 3 rd one and I had to get out and walk up to the sigh to see what it said and then I didn't see anyone around. So I went inside to find someone. Then I had to walk back out to have the equipment inspected and then I could leave.Tracy J.
The store had no employees inside when I first entered. I waited a few seconds looked around for someone, walked back outside and spoke to a person who was just reporting to work. They ended up helping me and were very friendly. It was a little strange waking into the store with no employees there. Seems high risk. Just thought you'd like to know. I waited because I had time but someone else may have given up and left.amy T.
Customer did not leave a comment.ERIN B.
Dan was incredibly helpful and I appreciated what he did to make sure I had everything I needed!Zachary L.
I lost my money in the U-Haul and never got it backSIERRAMARIE F.
Customer did not leave a comment.Bradley K.
Customer did not leave a comment.william T.
Customer did not leave a comment.Ashley K.
Customer did not leave a comment.PRENTISS H.
After moving my stuff in, about a month later we went to check on it and it was infested with roaches, in which we were told we had to treat ourselves. When moving out we had set a arrangement up to move our stuff out a few days after the rent was due but we explained we had to go out of state for a funeral and they were fine with it. When we went to move our stuff out they “had no recollection of the conversation “ and forced us to pay a months worth of rent that we weren’t going to use. The owner/manager John is NEVER there. Everyone was rude but one lady who works part time.danille m. | Overall Experience
Customer did not leave a comment.Mark S.
Customer did not leave a comment.Daniel G.
Customer did not leave a comment.Christopher L.
Location needs more than one person at the front desk at times. 3 stations with only one person running it. Like this both visits. Auto transports need a diet as the new Silverado's squat heavily with it, even more so with a 2000 pound civic loaded.Nathan T.
Very helpful and courteous. I would definitely recommend them.Abigail P. | Overall Experience
Customer did not leave a comment.DASHAUN LAPRIX A.
Easy to rent...no issuesKurt M.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.Paul M.
The lady who was working at the time of drop off was extremely rude. I would never rent from this company ever again. Moving is stressful as it is and this lady made it worse.TRAVIS CHRISTIAN C.
Customer did not leave a comment.Kimberlie R.
Customer did not leave a comment.Nancy G.
Customer did not leave a comment.Craig J.
Window was dirty, they complained about were I was going and the miles I was putting the the rental. Then when I brought it back they acted like it was a big inconvenience for me to get a paper receipt.Dawn M.
Customer did not leave a comment.Allan L.
The guy was rude. I was late picking up the van, but he gave message filthy van inside And outside. You can tell it animals in it. It wasn't like they didn't have other ones to offer. It was just bad business.Melinda W.
I did not rent equipment from you. I called and informed your company that they were given the wrong number but since you sent me this message, it showed me that you didn't fix the problem.Domanique D.
Nothing. The whole experience was excellent!! Very smooth transition from the rental agreement to driving off the lot. I would definitely rent from you guys again.Mark G.
Great location. Big inventory, Friendly and helpful.Mark B.
I wanted to rent truck for one more day , but they made me bring truck back and get cargo van . Was very inconvenient and a lot harder to move drywall.Brndy S.
Customer did not leave a comment.Ryan P.
Great Customer service by far!Edward B.
Customer did not leave a comment.Amy G.
Customer did not leave a comment.William M.
Clean the open trailer or have a canopy to cover them so thay would be easy access and they would be clean of snow.Larry S.
First start of by not renting a truck under false pretenses. I was told the truck was just cleaned and is ready for renting. I get in the truck and it's totally disgusting. Not recently cleaned by any means. Don't appreciate being lied to in order to obtain a sale on a rental. Never will I again use this location. Or if I do I won't associate with the liar that rented me the truck. Totally disappointed.Nicholas N.
Customer did not leave a comment.Troy B.
I know it would be an added expense, but , powerwashing ice from units might improve visibility of branding !Harrylavern L.
Excellent service, no problems at all. Great experience ðŸ™‚Cozetta M.
Customer did not leave a comment.Dreama J.
Customer did not leave a comment.Robert O.
Customer did not leave a comment.TIFFANY G.
Reimbursement for gas that is over what it was rented with. I got it with a quarter tank and returned with almost 3/4 of a tank with no reimbursement for the gas.Joanna F.
Check out clerk Lawrence was unnecessary rudeRONALD K.
Very friendly and helpful staff on both the check out and check in!!! Equipment was very clean and ready to go :) first time renting a uhaul and will be using you guys again when we need too!!!!KIMBERLY E.
Customer did not leave a comment.Richard T.
The trailer was filthy and full of deep snow. As big as that building is I would think you could store them inside. If i was moving furniture then it would have been ruined. The old mans face mask was too tight apparently because he asked me 4 times YES 4 freaking times if I was bringing the trailer back here. I was like " do you have dementia?" I am not impressed. Today I'm feeling sick with a headache and stuffy nose sinus drainage so I'm sorry if I'm not my happy fake self.Julie B.
You've got grumpy employees and dirty stinks like piss and shit on the inside of the trailerJoseph D.
Customer did not leave a comment.Sabrina H.
I was so impressed with everything about my rental process. I would use this U-haul location again.Rebecca H.
Customer did not leave a comment.Jasonlee R.
Customer did not leave a comment.Paul L.
I was impressed. Very simple process. I reserved a truck ahead of time. Truck ran well. Check in drop off was speedy.Todd S.
The person that checked us in was very rude. Out to just make a dollar. Had no respect at all. I wouldn't go back to this location again. When checking out the lady was very nice and professional.Brandi T.
Everything was fine, ThanksDonn R.
Customer did not leave a comment.VALARIE MARIE N.
Reasonable rates, easy pick up and drop off I will rent again. When needed.Stevenlynn W.
Customer did not leave a comment.Chris S.
Customer did not leave a comment.Cara K.
Customer did not leave a comment.Brian J.
It was the best experience I ever had at U haul. I was in and out in no time. The equipment was in great shape. No complaints.Ronald P.
Customer did not leave a comment.Annette T.
Customer did not leave a comment.Philip C.
Customer did not leave a comment.Sara K.
The woman behind the counter was so friendly and helpful. I very much appreciate her help.Amy D.
Customer did not leave a comment.Jemiase R.
Customer did not leave a comment.Eric D.
Customer did not leave a comment.KALAIGH S.
Customer did not leave a comment.Joshua C.
Truck was good, but would appreciate the snow cleaned off window.Robert R.
The first gentleman that I dealt with was very rude and not at all personable. Treated me as if I was beneath him. I will not be spending anymore money with uhaul.Alyssa B.
When we returned the uhaul the lady was very rudeCatherine W.
Very helpful and attentive staff.Terence S.
Customer did not leave a comment.Brenzetta W.
Excellent - clean - climate controlled Covered loading and unloading areaMounir B. | Overall Experience
the staff at uhaul are the rudest people in the world ... the only person there that was amazing was Teresa she was very helpful and a blessing to uhaul... and an amazing person ... wish all the staff at uhaul would take a class from her on how to treat people... I dont understand in this point in time with everything going on ... I lost my job cause of the covid and got two months behind. went I with a month payment and the guy that was working would not take my month payment ... he said I need to pay the two months I was behind ... I was dumbfounded and knew at three months they sell off my stuff .... this is wrong of uhaul not to work with people when life is so bad right now ! shame shame on uhaul.... but big plus and a gold star to the only employee Teresa that was kind and very helpful thank you to herJeremy P. | Overall Experience
I switched unit sizes the day of move in without any problems. The staff is friendly and very helpful.Lisa N. | Online Move In
Facility was great, staff was excellent and helpful!Megan S. | First Impressions
I would recommend this place to a friend, but tell them to never call because no one ever answers the phone. I spent going on 3 hours trying to cancel my storage unit because i didn't have the time to go over to the office. They were friendly when we were there, otherwise it was like they never existed.Margaret D. | Overall Experience
I have a half inch gap in my sternum with over a dozen broken ribs which make it hard to breath anyway. Your strict mask policy left me clinging to the light post out front gasping for breath, thanks for that assholes, i should call the feds for abusing the handicapped.William B. | Overall Experience
Customer did not leave a comment.Gary M. | First Impressions
Customer did not leave a comment.Dawn D. | Overall Experience
Customer did not leave a comment.Rhonda K. | First Impressions
Customer did not leave a comment.Aaron G. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
We have the largest selection in the industry!
We have an adaptive reuse program to better the enviroment!