Customer Reviews for U-Haul Moving & Storage of Jackson

650 reviews

2925 E Michigan Ave   Jackson, MI 49202

(517) 784-0065

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(517) 784-0065

2925 E Michigan Ave
Jackson, MI 49202

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Top notch

Douglas W. 
Rating:
2.0

First, I received my truck an hour and one half late. Second, once received, the truck was defective (check gas cap light actaivated). Third, when notified of the problems, the manger said there was nothing he could do and just stared at me. He and I both knew that the warning light could have been indicative of a much more significant problem. The manager didn't care. There was no offer of reduction in payment or prorating of the lease term. This should be common practice in breach of contract situations. Yet, all that was supposedly done was an illusory bargain of crediting my account for a $50 fee that would be returned to me regardless. I'm extremely disappointed in Uhaul's manner of business and will be proceeding accordingly…to include not using their services in the future.

Jeremiah S. 
Rating:
3.0

The older guy at the register had an attitude towards another customer and even though the customer was just trying to make sure the bill was correct the older guy at the register was irritable...

Trenton R. 
Rating:
4.0

Customer did not leave a comment.

Everett D. 
Rating:
3.0

Customer did not leave a comment.

Dale S. 
Rating:
5.0

I had a fantastic transaction. The owner was great to deal with and was very helpful. Highly recommend this store !!!!

JIM C. 
Rating:
2.0

Clean out the trailer. There were froot loops and nasty paper towels still on the floor of the trailer, which was gross as hell.

Jeremy H. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
4.0

The location was clean however, the first trailer had a turn signal not working which made the rental agent imply that it was my vehicle connection, I convinced the agent to try a different trailer and it worked. Upon returning the equipment, there was no one available at the outside equipment return. After waiting several minutes, I finally went inside and had to wait again to finally get an attendant to check me in. Overall it was unsatisfactory visit.

Daniel T. 
Rating:
5.0

Customer did not leave a comment.

Basman H. 
Rating:
5.0

I did not yet received my 36 dollars back however it may still be processing.

David A. 
Rating:
5.0

The manager made things work for me when another location had mixed up the reservation. He went out of his way to accommodate. Thank you!

Donna C. 
Rating:
1.0

My reservation got canceled at 740pm the evening before my agreement to get the truck (less than 24hr prior to) with a TEXT! Then another text 30 afterwards. No call, no email, just a text! What about others whom do not have text messaging on their phone! After I get the cancelation, I call customer service, and I am on hold for 48 minutes! Then the gal transferred me and I was on hold another 45 minutes, again the night before the pick up day (the day me lease ends) at 1245am!! Then when I do get through the gal says I will have to call Regional Office at 7am to get help. So at 7am I call Regional Office and Danielle says, we have NO truck to help. Give me your cell and I will call you back (with NO expected time-frame, again the day my lease ends and HAVE to be out of my apartment). I call again at 930am, because I have not heard back from Danielle at Regional office. Amother gal states "she is still working on it". I receive a text from Franklin uhaul at 11:06am stating Franklin IN has a truck for me. Franklin IN Uhaul company calls and says, "we have one truck we will hold until 1pm for you, the gal reserved it for 10am." So I got NO call back from Danielle stating she made a reservation, instead get a call from a new location stating you have 1hr and 30 mins to pick up your truck. Let me explain further.. the reservation that was originally made was made an entire week in advance!!! Saturday ahead of time for Bloomington IN. Bloomington to Franklin is a 45 minute drive! (45 minutes of country roads and traffic) Upon pick up at Franklin the gal at the desk is cursing MULTIPLE time on the phone while another customer was in the office. We were NOT greeted upon entering the office, nor acknowledged. Completely unacceptable and inappropriate language, as well as the office girl telling us about the prior customers private information and issues! Unacceptable again!! Because I am driving to Franklin from Bloomington thats 45 miles of delayed everything! My storage unit where I was taking my items in MI was closed by the time I was able to get to my destination, which required spending money on a hotel, all while waiting for a phone call from John Papp Truck (the owner and manager of 7 Uhauls, which we left messages to discuss issues and NOBODY called back. This comment form is the ONLY way Uhaul knows the issue because nobody calls back! Absolutely disgusted with Uhaul business, professionalism, and ethical standards for how their company is ran! No discount added upon talking to customer service, no apology given, no acknowledgement of their canceled service with less than 24 hr notice!

Cassie P. 
Rating:
3.0

Customer did not leave a comment.

MCKENZIE LAUREN P. 
Rating:
5.0

Good people working for your company

Steven T. 
Rating:
5.0

The team was swamped with Customers but moved through quickly and effectively. They could use more help!

Benjamin P. 
Rating:
5.0

Nothing you guys are always great

sarah G. 
Rating:
5.0

Customer did not leave a comment.

Christine T. 
Rating:
5.0

Pick up and return was so easy! You have airport rental car returns!!!!!! Super easy and convenient. I can't think of one thing to improve! I love the in line reservations too!

Kristine C. 
Rating:
3.0

Insanely bad!

Lucas R. 
Rating:
5.0

At check-in, it made me nervous that the staff took a picture of my driver's license on their personal cell phones!

Kristie K. 
Rating:
5.0

Every thing was smooth and efficient one wish would be a slightly longer ramp. The current one is rather steep and makes for a tougher push. We ended up just handing up a lot of things.

Sharon B. 
Rating:
2.0

When I showed up for my reservation at the W. Michigan location in Jackson, MI to obtain the equipment it was broken. This caused the employee to call around and find another unit. Then I had to drive 20 minutes to the E. Michigan store to get the trailer I needed. Once at the second store they clerk seemed confused and not well versed on the computer system or rental equipment. This is the second time I have had an issue with this location and why I tried going to a different one to start.

ROBERT CASPER V. 
Rating:
5.0

The attendant did an excellent job. He was friendly, thorough and took time to answer questions about the equipment and contract while working alone sitting a busy period.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

Brittany B. 
Rating:
5.0

Customer did not leave a comment.

Joshua R. 
Rating:
4.0

We tried to contact two other locations before getting help finding 5x8 trailer. Monroe Mi location was no help at all. Adrian MI at least help contact Jackson MI for locating trailer.

Jerry C. 
Rating:
5.0

Customer did not leave a comment.

Katheryn P. 
Rating:
4.0

Fix the right mirror on the 15ft we rented. It won't stay in place so the driver can see out of it.

Philip P. 
Rating:
5.0

Customer did not leave a comment.

Jonathan B. 
Rating:
5.0

Thank you so much!

Shawn G. 
Rating:
5.0

Quick and easy

Charles M. 
Rating:
5.0

Customer did not leave a comment.

Christina S. 
Rating:
4.0

Customer did not leave a comment.

Sheryl K. 
Rating:
5.0

Customer did not leave a comment.

GARY D. 
Rating:
5.0

Excellent service. They answered all my questions. The employees were very helpful. I will most definitely use U-haul again. Thanks Guys.

Lisaandrea R. 
Rating:
4.0

One of the better locations we've encountered.

Lucas S. 
Rating:
5.0

Customer did not leave a comment.

Elma s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEFFREY B. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Ben P. 
Rating:
5.0

The lady who finalized my bill did a great job in explaining why I had additional mileage charges Even being short handed she was very professional

Bryon M. 
Rating:
3.0

Customer did not leave a comment.

Brian D. 
Rating:
5.0

John was extremely helpful going above and beyond to get me the right size trailer when people hadn't returned trailers on time. He helped me fix a fuse problem with my lights and got us on the road on time. Thank you John for your excellent service!

David G. 
Rating:
5.0

Have someone available to answer the phone I've just spent 30 minutes on hold because I believe I left some keys in the truck I rented today No one answered, I would appreciate a call back at 517-879-3119 Thanks Cathy Zakrzewski

Catherine Z. 
Rating:
1.0

Never moved in. Frustrating to cancel/move out. Customer service inept. Different answer every time I call. Possibly the worst customer experience ever. “I can’t help you” should not be the default standard response by phone.

Eric R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Steven J. 
Rating:
5.0

Customer did not leave a comment.

Melinda B. 
Rating:
5.0

Fast at receiving truck rental back. Very nice and friendly woman.

laura J. 
Rating:
5.0

Customer did not leave a comment.

Kevin J. 
Rating:
4.0

Customer did not leave a comment.

Mark B. 
Rating:
4.0

Customer did not leave a comment.

Jaime V. 
Rating:
3.0

The staff here are overwhelmed it seems, and it is hit or miss if you get someone who is actually friendly. They do not explain the process very well, explanations are mechanical and very fast, hard to follow. The staff at check-in made me feel like it was a burden if I were to ask for clarification. The second person I came in contact with at the end of the day was extremely kind, and made the return of my rental trailer as easy as could be. His kindness made up for the rude behavior of the first employee. I have a lot of patience and understanding for overworked employees because I was one myself, at the end of the day I was satisfied with my experience because of the last person I was dealing with. A prime example of what a little kindness can do. I will recommend to friends if they ask about the service in Jackson.

JENNIFER D. 
Rating:
5.0

Doing great!

Amy T. 
Rating:
5.0

Customer did not leave a comment.

Bobby S. 
Rating:
4.0

Customer did not leave a comment.

Kenneth R. 
Rating:
3.0

Reserved a 15 foot truck because I needed the ramp to move bedroom furniture and an exercise bike from my dad‘s condo. During my “clean up“ of the truck after use, it was evident I received a less than cleanly vehicle. I could tell by the extra debris and dead/shriveled spiders. Also, I rented two dozen furniture pads, not knowing his movers already had the furniture in shrink wrap. Opened one of the four packs and did not touch the other three. I asked to be reimbursed for these and was told I could not because I “rented“ them. Feels like I definitely got ripped off on this rental!

Susan S. 
Rating:
5.0

Customer did not leave a comment.

Hope R. 
Rating:
5.0

Nothing… the experience was great at the E. Michigan location in Jackson, MI!

Kendra S. 
Rating:
5.0

broken tpms sensor and leaking tires, truck smelled like it had a hundred million farts ground into the seats.

RYAN ANDREW L. 
Rating:
4.0

Overall had a good experience and we will use your services again. I did rent a dolly and it was not in the truck, and I was still charged for it. I would just clear up that process because in the chaos of moving it didn't cross my mind to ask if it was in the truck, I think your reservation system says or implies that it will just be in the back of the truck and ready to go when you pick it up. I also couldn't return the truck with the app because I took a picture of the gas gauge, locked the truck, and then turned in the key. The app required a new photo and does not let you use one from your camera roll. Other than that your app and website are great.

Caleb S. 
Rating:
5.0

Customer did not leave a comment.

Donna L. 
Rating:
1.0

The staff at this location are extremely rude and unprofessional. I had problems with my storage unit from the MOMENT I signed the lease, and wouldn't have signed at all if I wasn't stuck. The people working never answer the phone, and have such an awful attitude. And when I tried to call your corporate number for customer service, it was an equally awful experience and I was stuck dealing with it. Finally able to move my things out - NEVER giving your company another time of my money or second of my time, EVER.

Amanda M.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Christopher C.  |  Overall Experience 
Rating:
5.0

Check in of returned equipment was rather slow

David B. 
Rating:
5.0

We love this location for all of our Uhaul needs! Dan, Kim and John are all so great, they are the only ones we have worked with so far and are just wonderful! Would recommend to everyone!

John M. 
Rating:
5.0

Customer did not leave a comment.

Jennifer L. 
Rating:
5.0

Everything was fantastic! The man at the counter was so nice, too!

Erinne S. 
Rating:
5.0

Customer did not leave a comment.

Marie T. 
Rating:
3.0

Cleaner vehicles

Tyler L. 
Rating:
3.0

I was confused with this location. Waited 20 minutes to drop off truck just to learn I parked it in the wrong location then had to move it and wait another 10 minutes

MARCIA ANN C. 
Rating:
5.0

Customer did not leave a comment.

Erin R. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS M. 
Rating:
5.0

Customer did not leave a comment.

Jacob V. 
Rating:
5.0

UHaul is a great asset to the City of Jackson. It fixed up the old K Mart building into a nice looking business.

DAVID JOHN B. 
Rating:
5.0

The uhaul app was not user friendly. Too many steps and too many add ons. Ended up renting 2 trucks by mistake. Could not use the check in or return options.

Ann M. 
Rating:
5.0

Customer did not leave a comment.

Randall P. 
Rating:
2.0

My iPass was left in the truck. After several attempts to talk to someone about getting it back - NO RETURN CALLS - I ended up having to report it stolen. VERY UNPROFESSIONAL. Again, I will never use U-Haul again.

KIMBERLY C. 
Rating:
5.0

You could sell some of your worn out trucks, so customers don't have to drive dangerous vehicles.

John P. 
Rating:
5.0

Kim was amazing! She did a great job! Everyone here at this location always has great customer service and has always been super nice every time we have rented! One of the best UHaul rental places!

John M. 
Rating:
4.0

Customer did not leave a comment.

Landon V. 
Rating:
4.0

Customer did not leave a comment.

Andrea V. 
Rating:
3.0

Customer did not leave a comment.

Anthony S. 
Rating:
5.0

Excellent knowledge and service

Mitchum T. 
Rating:
5.0

Very friendly customer service. Very well kept equipment.

Rebecca M. 
Rating:
4.0

Customer did not leave a comment.

Mark D. 
Rating:
5.0

Customer did not leave a comment.

Jack H.  |  Online Move In 
Rating:
5.0

Very helpful staff.

Andrew L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Willie B. 
Rating:
4.0

Customer did not leave a comment.

Linda M. 
Rating:
3.0

The Jackson location was super helpful when my original reservation was messed up. I was a bit frustrated that I was charged an additional fee when my initial request was messed up.

Demetrius B. 
Rating:
4.0

Customer did not leave a comment.

steve P. 
Rating:
5.0

Customer did not leave a comment.

John Z. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

The employees here are so helpful and nice.

LISA N. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth R. 
Rating:
5.0

Customer did not leave a comment.

LINDA S. 
Rating:
1.0

At pick up and drop off your works were RUDE AND MAD FOR NO REASON not helpful at all. EXTREMELY TERRIBLE CUSTOMER SERVICE. I will NEVER RETURN TO THIS LOCATION OR RECOMMEND ANY to this LOCATION. However. I will say at pick up time the lady did change her attitude. So that was ok, BUT AT DROP OFF I FELT I EXPERIENCED RACISM AND RUDENESS FROM HIM!!!! WONT EVER RETURN YO THIS LOCATION!

Martine S. 
Rating:
4.0

Customer did not leave a comment.

Mekayla K. 
Rating:
1.0

The dark-haired woman that checked us out was beyond rude. When I walked in I did not have a mask on because I am from Missouri and we listed our mask mandate weeks ago. I forgot I had travel into Michigan and didn't see a sign and she jumped all over me. Then when I explained to her that I had filled out the documents she rudely told me that I did not and that I still had to fill out a contract with her. I wld never go back there or recommend anyone there.

stephanie S. 
Rating:
1.0

The "general manager" John Collier is rude. He is not interested in customer service. He makes you feel like an inconvenience. I spent nearly $2000 there and he could give a flip. I thought maybe it was just me, but he talked to everyone who came in there the same way. I will never recommend him or that place to anyone.

Lori G. 
Rating:
3.0

Customer did not leave a comment.

Cynthia R. 
Rating:
4.0

Customer did not leave a comment.

Donald W. 
Rating:
5.0

Customer did not leave a comment.

Dan M. 
Rating:
1.0

Drop your ridiculous mask mandate. If you weren't the only game in town, I would have gone elsewhere.

Jerry S. 
Rating:
5.0

Customer did not leave a comment.

Tyler P. 
Rating:
5.0

Best storage facility I ever used. Just perfect. Thanks much

Cozetta M.  |  Overall Experience 
Rating:
5.0

Everything went smooth I love it

Jasmine T.  |  Online Move In 
Rating:
5.0

Thanks to the crew for explaining the process to enter and secure my storage shed.

Lee and Christine B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jesse W.  |  First Impressions 
Rating:
5.0

Fantastic experience! Dedicated staff. Kind and helpful within the busiest season. Also, I wanted to share that Ryan is an incredible leader at the Ames Iowa Uhaul site located at Duff. Ryan works harder than most people who own businesses. He either owns the Uhaul and/or he’s passionate about making the moving experience a good one. Honestly, when it comes to me moving, Uhaul has a very happy and determined staff — set on making moves easy, friendly and efficient. I appreciate the way Uhaul handles things and swear that this is one of America’s unsung essential services that really needs a round of national applause, and if all goes as planned; I intend to share this message with leadership in the government. It seems to me that moving is one of the most stressful times in a persons life span. Uhaul has, so far, never let me down. Uhaul: I’m impressed you allow people to set a promissory note. In Ames, and in Jackson, there was no hate or degrading comments for the person who asked about that matter. Nationally, who does that?; unless you declare your a business (not many companies). I am a new business owner and this move is establishing a new business where demand exists for the services we offer. In a Pandemic, to have a moving company behave in that way makes the entire rental experience more meaningful and significant in humanitarian ways. Thanks!

Tamara M.  |  Overall Experience 
Rating:
2.0

After moving my stuff in, about a month later we went to check on it and it was infested with roaches, in which we were told we had to treat ourselves. When moving out we had set a arrangement up to move our stuff out a few days after the rent was due but we explained we had to go out of state for a funeral and they were fine with it. When we went to move our stuff out they “had no recollection of the conversation “ and forced us to pay a months worth of rent that we weren’t going to use. The owner/manager John is NEVER there. Everyone was rude but one lady who works part time.

danille m.  |  Overall Experience 
Rating:
5.0

Very helpful and courteous. I would definitely recommend them.

Abigail P.  |  Overall Experience 
Rating:
5.0

Excellent - clean - climate controlled Covered loading and unloading area

Mounir B.  |  Overall Experience 
Rating:
2.0

the staff at uhaul are the rudest people in the world ... the only person there that was amazing was Teresa she was very helpful and a blessing to uhaul... and an amazing person ... wish all the staff at uhaul would take a class from her on how to treat people... I dont understand in this point in time with everything going on ... I lost my job cause of the covid and got two months behind. went I with a month payment and the guy that was working would not take my month payment ... he said I need to pay the two months I was behind ... I was dumbfounded and knew at three months they sell off my stuff .... this is wrong of uhaul not to work with people when life is so bad right now ! shame shame on uhaul.... but big plus and a gold star to the only employee Teresa that was kind and very helpful thank you to her

Jeremy P.  |  Overall Experience 
Rating:
5.0

I switched unit sizes the day of move in without any problems. The staff is friendly and very helpful.

Lisa N.  |  Online Move In 
Rating:
5.0

Facility was great, staff was excellent and helpful!

Megan S.  |  First Impressions 
Rating:
3.0

I would recommend this place to a friend, but tell them to never call because no one ever answers the phone. I spent going on 3 hours trying to cancel my storage unit because i didn't have the time to go over to the office. They were friendly when we were there, otherwise it was like they never existed.

Margaret D.  |  Overall Experience 
Rating:
2.0

I have a half inch gap in my sternum with over a dozen broken ribs which make it hard to breath anyway. Your strict mask policy left me clinging to the light post out front gasping for breath, thanks for that assholes, i should call the feds for abusing the handicapped.

William B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dawn D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rhonda K.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Aaron G.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

  • Building Icon
    History

    We have an adaptive reuse program to better the environment!

Back
To Top