Customer Reviews for U-Haul Moving & Storage of Jackson

584 reviews

2925 E Michigan Ave   Jackson, MI 49202

(517) 784-0065

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(517) 784-0065

2925 E Michigan Ave
Jackson, MI 49202

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jennifer L. 
Rating:
5.0

Everything was fantastic! The man at the counter was so nice, too!

Erinne S. 
Rating:
5.0

Customer did not leave a comment.

Marie T. 
Rating:
3.0

Cleaner vehicles

Tyler L. 
Rating:
3.0

I was confused with this location. Waited 20 minutes to drop off truck just to learn I parked it in the wrong location then had to move it and wait another 10 minutes

MARCIA ANN C. 
Rating:
5.0

Customer did not leave a comment.

Erin R. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS M. 
Rating:
5.0

Customer did not leave a comment.

Jacob V. 
Rating:
5.0

UHaul is a great asset to the City of Jackson. It fixed up the old K Mart building into a nice looking business.

DAVID JOHN B. 
Rating:
5.0

The uhaul app was not user friendly. Too many steps and too many add ons. Ended up renting 2 trucks by mistake. Could not use the check in or return options.

Ann M. 
Rating:
5.0

Customer did not leave a comment.

Randall P. 
Rating:
2.0

My iPass was left in the truck. After several attempts to talk to someone about getting it back - NO RETURN CALLS - I ended up having to report it stolen. VERY UNPROFESSIONAL. Again, I will never use U-Haul again.

KIMBERLY C. 
Rating:
5.0

You could sell some of your worn out trucks, so customers don't have to drive dangerous vehicles.

John P. 
Rating:
5.0

Kim was amazing! She did a great job! Everyone here at this location always has great customer service and has always been super nice every time we have rented! One of the best UHaul rental places!

John M. 
Rating:
4.0

Customer did not leave a comment.

Landon V. 
Rating:
4.0

Customer did not leave a comment.

Andrea V. 
Rating:
3.0

Customer did not leave a comment.

Anthony S. 
Rating:
5.0

Excellent knowledge and service

Mitchum T. 
Rating:
5.0

Very friendly customer service. Very well kept equipment.

Rebecca M. 
Rating:
4.0

Customer did not leave a comment.

Mark D. 
Rating:
5.0

Customer did not leave a comment.

Jack H.  |  Online Move In 
Rating:
5.0

Very helpful staff.

Andrew L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Willie B. 
Rating:
4.0

Customer did not leave a comment.

Linda M. 
Rating:
3.0

The Jackson location was super helpful when my original reservation was messed up. I was a bit frustrated that I was charged an additional fee when my initial request was messed up.

Demetrius B. 
Rating:
4.0

Customer did not leave a comment.

steve P. 
Rating:
5.0

Customer did not leave a comment.

John Z. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

The employees here are so helpful and nice.

LISA N. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth R. 
Rating:
5.0

Customer did not leave a comment.

LINDA S. 
Rating:
1.0

At pick up and drop off your works were RUDE AND MAD FOR NO REASON not helpful at all. EXTREMELY TERRIBLE CUSTOMER SERVICE. I will NEVER RETURN TO THIS LOCATION OR RECOMMEND ANY to this LOCATION. However. I will say at pick up time the lady did change her attitude. So that was ok, BUT AT DROP OFF I FELT I EXPERIENCED RACISM AND RUDENESS FROM HIM!!!! WONT EVER RETURN YO THIS LOCATION!

Martine S. 
Rating:
4.0

Customer did not leave a comment.

Mekayla K. 
Rating:
1.0

The dark-haired woman that checked us out was beyond rude. When I walked in I did not have a mask on because I am from Missouri and we listed our mask mandate weeks ago. I forgot I had travel into Michigan and didn't see a sign and she jumped all over me. Then when I explained to her that I had filled out the documents she rudely told me that I did not and that I still had to fill out a contract with her. I wld never go back there or recommend anyone there.

stephanie S. 
Rating:
1.0

The "general manager" John Collier is rude. He is not interested in customer service. He makes you feel like an inconvenience. I spent nearly $2000 there and he could give a flip. I thought maybe it was just me, but he talked to everyone who came in there the same way. I will never recommend him or that place to anyone.

Lori G. 
Rating:
3.0

Customer did not leave a comment.

Cynthia R. 
Rating:
4.0

Customer did not leave a comment.

Donald W. 
Rating:
5.0

Customer did not leave a comment.

Dan M. 
Rating:
1.0

Drop your ridiculous mask mandate. If you weren't the only game in town, I would have gone elsewhere.

Jerry S. 
Rating:
5.0

Customer did not leave a comment.

Tyler P. 
Rating:
5.0

This place and employees are on their game. fast service and good service. Easy check in and easy check out. You are well informed, before you leave and I have rented many times and the vehicles are always clean and smell like new. Please thank them for their hard work..........

Ronnie C. 
Rating:
4.0

Customer did not leave a comment.

Karie P. 
Rating:
2.0

Waited in return line for over 30 minutes. When I got out of my car, an employee walked outside and said, “what do you want.” I politely said I was returning equipment. No apologies from her she just said there are only two of us. I understand being understaffed I did not appreciate the first sentence that came out of her mouth when she saw me. I will not be using this location again. I will also deter my family and friends from using it.

Joshua H. 
Rating:
1.0

Get better personal to wait on you. People who don't argue with you. I will never use that location again. Very rude and not professional.

Jeffery W. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth A. 
Rating:
2.0

Couldn't find a drop box for the keys, and they were closed Monday afternoon.

Tamiara B. 
Rating:
5.0

Customer did not leave a comment.

Jonathan R. 
Rating:
1.0

Customer did not leave a comment.

Patrick W. 
Rating:
4.0

Customer did not leave a comment.

Derek M. 
Rating:
5.0

Customer did not leave a comment.

Jack S. 
Rating:
3.0

Customer did not leave a comment.

Phil W. 
Rating:
4.0

Customer did not leave a comment.

Scott C. 
Rating:
5.0

Customer did not leave a comment.

Kevin L. 
Rating:
5.0

Customer did not leave a comment.

Carolyn B. 
Rating:
5.0

Customer did not leave a comment.

Kenneth B. 
Rating:
5.0

Customer did not leave a comment.

Michelle H. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
2.0

My original payment method did not process to extend my rental, I was unaware of that fact. At 7am (less than 24 hours of the truck being "late") a male employee called me and left a voice mail stating he would be reporting the truck as stolen to local authorities, when all I needed was to be let known my payment did not process so I could then pay and extend. I was very obviously put off by that employees threat... So I have decided that from now on I'll take my business elsewhere and not recommend my local U-Haul location to friends, family, or acquaintances.

Autumn G. 
Rating:
5.0

Vehicle was clean, Check in prompt and courteous, Made it back just before closing, prompt and fast checkout. It was a bargain compared to Penske, who I usually deal with. Will definitely rent again at this location. Everyone very professional, including the check-in gal, loved her cowboy boots!

Warren L. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
2.0

Sent email regarding issues with representative at this location. Would very much like a manager to contact me in regards to this experience

Cody Y. 
Rating:
5.0

They charged me for more gas than what was required. I got the truck with three quarters of a tank and they charged to top it off.

Joel B. 
Rating:
3.0

Was not happy that the van pick up/drop off location was changed to the other side of town after i reserved it. Added about 20 miles and 20 minutes each way to my pick up and drop off. Considering fuel and milage charges it was upsetting

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Gregory S. 
Rating:
5.0

Prompt response. Staff wear Mask and keep social distancing. Ensuring others wear mask too. Great service.

Balamurugan K. 
Rating:
5.0

Best storage facility I ever used. Just perfect. Thanks much

Cozetta M.  |  Overall Experience 
Rating:
1.0

I wanted a pickup truck not a cargo truck would picked a van instead . The clerk acted like she didn't have the slightest idea what was happening. This is my first and last experience dealing with U-haul.

Cheyenne P. 
Rating:
5.0

Everything went smooth I love it

Jasmine T.  |  Online Move In 
Rating:
5.0

Thanks to the crew for explaining the process to enter and secure my storage shed.

Lee and Christine B.  |  First Impressions 
Rating:
5.0

Very helpful staff and what I would expect as excellent customer service.

Thomas J. 
Rating:
5.0

Customer did not leave a comment.

ROBERT L. 
Rating:
5.0

Customer did not leave a comment.

Matthew A. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

Ladonna Z. 
Rating:
5.0

Just pick up business calls , no one ever answered the phone, it was kind of inconvenient

Kamalpreet S. 
Rating:
5.0

Customer did not leave a comment.

GREGORY KIRK H. 
Rating:
4.0

Return went smoothly, but had to wait for customer service rep to come out to complete the return as the girl processing the truck in front of mine, moved the truck and never came back. Short wait (less than 10 minutes and processed it quickly. Was over on mileage by like 20 and they didn't charge me so got a $0 invoice when done, which was much appreciated.

Stuart S. 
Rating:
5.0

Customer did not leave a comment.

Cari P. 
Rating:
4.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

Customer did not leave a comment.

Terri L. 
Rating:
5.0

Customer did not leave a comment.

MATHEWD P. 
Rating:
2.0

Customer did not leave a comment.

Leeann M. 
Rating:
4.0

Customer did not leave a comment.

Versey B. 
Rating:
5.0

Customer did not leave a comment.

Jesse W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan B. 
Rating:
1.0

Extremely rude demeanor. Even the general manager acted like they did not want my business. I highly recommend further customer service training for employees at this location- everyone seemed to be barking orders at each other and made me out to be an inconvenience when I had a reservation ahead of time and was a paying customer. I will not recommend this location or Uhaul for future moving needs. I have worked in a wide variety of customer service settings myself for 13+ years and I have never seen myself or anyone I work with treat customers this badly. What a shame.

Lyndsey W. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
4.0

There seems to be only one person working at the desk and multiple people waiting.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

Jason M. 
Rating:
5.0

Customer did not leave a comment.

Ivan P. 
Rating:
5.0

I scheduled my u haul pick up for all star rental. Not sure how it got switch here. Almost 20 minutes away from my house. Kind of sucks when it's pay by the mile.

Michelle P. 
Rating:
1.0

Customer did not leave a comment.

James W. 
Rating:
4.0

The truck survived it's purpose, the the tire maintaince message came on. It could be a bad sencer or an under inflated tire.

Samuel F. 
Rating:
5.0

Fantastic experience! Dedicated staff. Kind and helpful within the busiest season. Also, I wanted to share that Ryan is an incredible leader at the Ames Iowa Uhaul site located at Duff. Ryan works harder than most people who own businesses. He either owns the Uhaul and/or he’s passionate about making the moving experience a good one. Honestly, when it comes to me moving, Uhaul has a very happy and determined staff — set on making moves easy, friendly and efficient. I appreciate the way Uhaul handles things and swear that this is one of America’s unsung essential services that really needs a round of national applause, and if all goes as planned; I intend to share this message with leadership in the government. It seems to me that moving is one of the most stressful times in a persons life span. Uhaul has, so far, never let me down. Uhaul: I’m impressed you allow people to set a promissory note. In Ames, and in Jackson, there was no hate or degrading comments for the person who asked about that matter. Nationally, who does that?; unless you declare your a business (not many companies). I am a new business owner and this move is establishing a new business where demand exists for the services we offer. In a Pandemic, to have a moving company behave in that way makes the entire rental experience more meaningful and significant in humanitarian ways. Thanks!

Tamara M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Craig C. 
Rating:
5.0

Customer did not leave a comment.

Greg S. 
Rating:
5.0

Mr John Collier was supremely helpful, knowledgeable and just amazingly helpful. Give him a big award !!! Annie

Annie W. 
Rating:
5.0

Customer did not leave a comment.

jennifer H. 
Rating:
3.0

Customer did not leave a comment.

JAMES C. 
Rating:
4.0

Customer did not leave a comment.

Joan P. 
Rating:
5.0

Customer did not leave a comment.

LARRY M. 
Rating:
1.0

I will not rent from this location

DHANUKA W. 
Rating:
5.0

Customer did not leave a comment.

Fredrick H. 
Rating:
3.0

The gentleman at the desk needed more assistance. It was a very busy time on Saturday afternoon. I felt rushed through the process. This was my first time renting and did not feel as though my questions were welcomed due to the volume of customers he was trying to take care of.

Carolyn H. 
Rating:
2.0

They were rude,both picking up and drooping off.Idk u need a Bank card,No cash or prepaid cards,So I had a set back there.Had my bank Account All screwed up.Had me in he Negative.The way you get Quoted and then how it all works out. I will never use East side jackson.Don't rate any stars or recommend to anyone.I rally don't think old men should be running The joint If the Don't like their jobs then get new ones.

Kimberly C. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
2.0

After moving my stuff in, about a month later we went to check on it and it was infested with roaches, in which we were told we had to treat ourselves. When moving out we had set a arrangement up to move our stuff out a few days after the rent was due but we explained we had to go out of state for a funeral and they were fine with it. When we went to move our stuff out they “had no recollection of the conversation “ and forced us to pay a months worth of rent that we weren’t going to use. The owner/manager John is NEVER there. Everyone was rude but one lady who works part time.

danille m.  |  Overall Experience 
Rating:
5.0

Very helpful and courteous. I would definitely recommend them.

Abigail P.  |  Overall Experience 
Rating:
5.0

Excellent - clean - climate controlled Covered loading and unloading area

Mounir B.  |  Overall Experience 
Rating:
2.0

the staff at uhaul are the rudest people in the world ... the only person there that was amazing was Teresa she was very helpful and a blessing to uhaul... and an amazing person ... wish all the staff at uhaul would take a class from her on how to treat people... I dont understand in this point in time with everything going on ... I lost my job cause of the covid and got two months behind. went I with a month payment and the guy that was working would not take my month payment ... he said I need to pay the two months I was behind ... I was dumbfounded and knew at three months they sell off my stuff .... this is wrong of uhaul not to work with people when life is so bad right now ! shame shame on uhaul.... but big plus and a gold star to the only employee Teresa that was kind and very helpful thank you to her

Jeremy P.  |  Overall Experience 
Rating:
5.0

I switched unit sizes the day of move in without any problems. The staff is friendly and very helpful.

Lisa N.  |  Online Move In 
Rating:
5.0

Facility was great, staff was excellent and helpful!

Megan S.  |  First Impressions 
Rating:
3.0

I would recommend this place to a friend, but tell them to never call because no one ever answers the phone. I spent going on 3 hours trying to cancel my storage unit because i didn't have the time to go over to the office. They were friendly when we were there, otherwise it was like they never existed.

Margaret D.  |  Overall Experience 
Rating:
2.0

I have a half inch gap in my sternum with over a dozen broken ribs which make it hard to breath anyway. Your strict mask policy left me clinging to the light post out front gasping for breath, thanks for that assholes, i should call the feds for abusing the handicapped.

William B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dawn D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rhonda K.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Aaron G.  |  First Impressions 
No reviews have been submitted for this location.

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