Customer Reviews for U-Haul Moving & Storage of Jackson

512 reviews

2925 E Michigan Ave   Jackson, MI 49202

(517) 784-0065

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(517) 784-0065

2925 E Michigan Ave
Jackson, MI 49202

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

Ladonna Z. 
Rating:
5.0

Just pick up business calls , no one ever answered the phone, it was kind of inconvenient

Kamalpreet S. 
Rating:
5.0

Customer did not leave a comment.

GREGORY KIRK H. 
Rating:
4.0

Return went smoothly, but had to wait for customer service rep to come out to complete the return as the girl processing the truck in front of mine, moved the truck and never came back. Short wait (less than 10 minutes and processed it quickly. Was over on mileage by like 20 and they didn't charge me so got a $0 invoice when done, which was much appreciated.

Stuart S. 
Rating:
5.0

Customer did not leave a comment.

Cari P. 
Rating:
4.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

Customer did not leave a comment.

Terri L. 
Rating:
5.0

Customer did not leave a comment.

MATHEWD P. 
Rating:
2.0

Customer did not leave a comment.

Leeann M. 
Rating:
4.0

Customer did not leave a comment.

Versey B. 
Rating:
5.0

Customer did not leave a comment.

Jesse W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan B. 
Rating:
1.0

Extremely rude demeanor. Even the general manager acted like they did not want my business. I highly recommend further customer service training for employees at this location- everyone seemed to be barking orders at each other and made me out to be an inconvenience when I had a reservation ahead of time and was a paying customer. I will not recommend this location or Uhaul for future moving needs. I have worked in a wide variety of customer service settings myself for 13+ years and I have never seen myself or anyone I work with treat customers this badly. What a shame.

Lyndsey W. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
4.0

There seems to be only one person working at the desk and multiple people waiting.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

Jason M. 
Rating:
5.0

Customer did not leave a comment.

Ivan P. 
Rating:
5.0

I scheduled my u haul pick up for all star rental. Not sure how it got switch here. Almost 20 minutes away from my house. Kind of sucks when it's pay by the mile.

Michelle P. 
Rating:
1.0

Customer did not leave a comment.

James W. 
Rating:
4.0

The truck survived it's purpose, the the tire maintaince message came on. It could be a bad sencer or an under inflated tire.

Samuel F. 
Rating:
5.0

Fantastic experience! Dedicated staff. Kind and helpful within the busiest season. Also, I wanted to share that Ryan is an incredible leader at the Ames Iowa Uhaul site located at Duff. Ryan works harder than most people who own businesses. He either owns the Uhaul and/or he’s passionate about making the moving experience a good one. Honestly, when it comes to me moving, Uhaul has a very happy and determined staff — set on making moves easy, friendly and efficient. I appreciate the way Uhaul handles things and swear that this is one of America’s unsung essential services that really needs a round of national applause, and if all goes as planned; I intend to share this message with leadership in the government. It seems to me that moving is one of the most stressful times in a persons life span. Uhaul has, so far, never let me down. Uhaul: I’m impressed you allow people to set a promissory note. In Ames, and in Jackson, there was no hate or degrading comments for the person who asked about that matter. Nationally, who does that?; unless you declare your a business (not many companies). I am a new business owner and this move is establishing a new business where demand exists for the services we offer. In a Pandemic, to have a moving company behave in that way makes the entire rental experience more meaningful and significant in humanitarian ways. Thanks!

Tamara M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Craig C. 
Rating:
5.0

Customer did not leave a comment.

Greg S. 
Rating:
5.0

Mr John Collier was supremely helpful, knowledgeable and just amazingly helpful. Give him a big award !!! Annie

Annie W. 
Rating:
5.0

Customer did not leave a comment.

jennifer H. 
Rating:
3.0

Customer did not leave a comment.

JAMES C. 
Rating:
4.0

Customer did not leave a comment.

Joan P. 
Rating:
5.0

Customer did not leave a comment.

LARRY M. 
Rating:
1.0

I will not rent from this location

DHANUKA W. 
Rating:
5.0

Customer did not leave a comment.

Fredrick H. 
Rating:
3.0

The gentleman at the desk needed more assistance. It was a very busy time on Saturday afternoon. I felt rushed through the process. This was my first time renting and did not feel as though my questions were welcomed due to the volume of customers he was trying to take care of.

Carolyn H. 
Rating:
2.0

They were rude,both picking up and drooping off.Idk u need a Bank card,No cash or prepaid cards,So I had a set back there.Had my bank Account All screwed up.Had me in he Negative.The way you get Quoted and then how it all works out. I will never use East side jackson.Don't rate any stars or recommend to anyone.I rally don't think old men should be running The joint If the Don't like their jobs then get new ones.

Kimberly C. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Blake M. 
Rating:
4.0

Everything was great with my pick up and the check with Dan. However, the clerk you have on the inside some very impatient woman who assumes everyone should know things about storage. She was rude, short and I did not appreciate her attitude. You really should look into hiring another clerk that rude woman who worked this afternoon needs some skills in dealing with people. Although smoking on a Segway seemed to be her forte' at 5:45 in the afternoon today 4/9/2021.

Cheryl C. 
Rating:
5.0

Customer did not leave a comment.

david W. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

I have used U-Haul every time I have to move things.

Robin D. 
Rating:
5.0

Updated trucks that have USB ports for charging iphones

Eric O. 
Rating:
3.0

I wasn't greeted when I came in the building

Melissa E. 
Rating:
5.0

Not much. They where pretty much on top of everything. Very professional and helpful.

Eric Z. 
Rating:
5.0

Customer did not leave a comment.

Heidi S. 
Rating:
5.0

Best uhaul rental facility and service I've ever had. I wish it was just a little closer to me.

John G. 
Rating:
4.0

Make sure vehicles have upgraded technology to connect to iPhones

Eric O. 
Rating:
5.0

Customer did not leave a comment.

Christina S. 
Rating:
4.0

Customer did not leave a comment.

Brianmichael D. 
Rating:
5.0

Customer did not leave a comment.

George W. 
Rating:
1.0

The guy at the store John collier has extremely poor communication skills and shouldn't have a job dealing with people. Completly rude when ordering and also charged my card for an "after hrs" drop off after I had done the drop off online and at a store location that says open 24hrs.... my truck was dropped off 12hrs early and I was charged for it!

Jakob L. 
Rating:
5.0

Customer did not leave a comment.

Brenzetta W. 
Rating:
5.0

Customer did not leave a comment.

Stephanie H. 
Rating:
5.0

Great experience. Pick up and drop off were easy . Employees were very pleasant and did were efficient and helpful.

David F. 
Rating:
5.0

Very helpful staff.

Dana D. 
Rating:
5.0

Have more signs that are clear to see. I returned my equipment and I was the 3 rd one and I had to get out and walk up to the sigh to see what it said and then I didn't see anyone around. So I went inside to find someone. Then I had to walk back out to have the equipment inspected and then I could leave.

Tracy J. 
Rating:
4.0

The store had no employees inside when I first entered. I waited a few seconds looked around for someone, walked back outside and spoke to a person who was just reporting to work. They ended up helping me and were very friendly. It was a little strange waking into the store with no employees there. Seems high risk. Just thought you'd like to know. I waited because I had time but someone else may have given up and left.

amy T. 
Rating:
4.0

Customer did not leave a comment.

ERIN B. 
Rating:
5.0

Dan was incredibly helpful and I appreciated what he did to make sure I had everything I needed!

Zachary L. 
Rating:
1.0

I lost my money in the U-Haul and never got it back

SIERRAMARIE F. 
Rating:
5.0

Customer did not leave a comment.

Bradley K. 
Rating:
5.0

Customer did not leave a comment.

william T. 
Rating:
3.0

Customer did not leave a comment.

Ashley K. 
Rating:
5.0

Customer did not leave a comment.

PRENTISS H. 
Rating:
2.0

After moving my stuff in, about a month later we went to check on it and it was infested with roaches, in which we were told we had to treat ourselves. When moving out we had set a arrangement up to move our stuff out a few days after the rent was due but we explained we had to go out of state for a funeral and they were fine with it. When we went to move our stuff out they “had no recollection of the conversation “ and forced us to pay a months worth of rent that we weren’t going to use. The owner/manager John is NEVER there. Everyone was rude but one lady who works part time.

danille m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

Christopher L. 
Rating:
4.0

Location needs more than one person at the front desk at times. 3 stations with only one person running it. Like this both visits. Auto transports need a diet as the new Silverado's squat heavily with it, even more so with a 2000 pound civic loaded.

Nathan T. 
Rating:
5.0

Very helpful and courteous. I would definitely recommend them.

Abigail P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DASHAUN LAPRIX A. 
Rating:
5.0

Easy to rent...no issues

Kurt M. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
1.0

The lady who was working at the time of drop off was extremely rude. I would never rent from this company ever again. Moving is stressful as it is and this lady made it worse.

TRAVIS CHRISTIAN C. 
Rating:
5.0

Customer did not leave a comment.

Kimberlie R. 
Rating:
4.0

Customer did not leave a comment.

Nancy G. 
Rating:
5.0

Customer did not leave a comment.

Craig J. 
Rating:
1.0

Window was dirty, they complained about were I was going and the miles I was putting the the rental. Then when I brought it back they acted like it was a big inconvenience for me to get a paper receipt.

Dawn M. 
Rating:
4.0

Customer did not leave a comment.

Allan L. 
Rating:
2.0

The guy was rude. I was late picking up the van, but he gave message filthy van inside And outside. You can tell it animals in it. It wasn't like they didn't have other ones to offer. It was just bad business.

Melinda W. 
Rating:
1.0

I did not rent equipment from you. I called and informed your company that they were given the wrong number but since you sent me this message, it showed me that you didn't fix the problem.

Domanique D. 
Rating:
5.0

Nothing. The whole experience was excellent!! Very smooth transition from the rental agreement to driving off the lot. I would definitely rent from you guys again.

Mark G. 
Rating:
5.0

Great location. Big inventory, Friendly and helpful.

Mark B. 
Rating:
5.0

I wanted to rent truck for one more day , but they made me bring truck back and get cargo van . Was very inconvenient and a lot harder to move drywall.

Brndy S. 
Rating:
5.0

Customer did not leave a comment.

Ryan P. 
Rating:
5.0

Great Customer service by far!

Edward B. 
Rating:
1.0

Customer did not leave a comment.

Amy G. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
4.0

Clean the open trailer or have a canopy to cover them so thay would be easy access and they would be clean of snow.

Larry S. 
Rating:
3.0

First start of by not renting a truck under false pretenses. I was told the truck was just cleaned and is ready for renting. I get in the truck and it's totally disgusting. Not recently cleaned by any means. Don't appreciate being lied to in order to obtain a sale on a rental. Never will I again use this location. Or if I do I won't associate with the liar that rented me the truck. Totally disappointed.

Nicholas N. 
Rating:
5.0

Customer did not leave a comment.

Troy B. 
Rating:
5.0

I know it would be an added expense, but , powerwashing ice from units might improve visibility of branding !

Harrylavern L. 
Rating:
5.0

Excellent service, no problems at all. Great experience 🙂

Cozetta M. 
Rating:
5.0

Customer did not leave a comment.

Dreama J. 
Rating:
5.0

Customer did not leave a comment.

Robert O. 
Rating:
2.0

Customer did not leave a comment.

TIFFANY G. 
Rating:
4.0

Reimbursement for gas that is over what it was rented with. I got it with a quarter tank and returned with almost 3/4 of a tank with no reimbursement for the gas.

Joanna F. 
Rating:
1.0

Check out clerk Lawrence was unnecessary rude

RONALD K. 
Rating:
5.0

Very friendly and helpful staff on both the check out and check in!!! Equipment was very clean and ready to go :) first time renting a uhaul and will be using you guys again when we need too!!!!

KIMBERLY E. 
Rating:
5.0

Customer did not leave a comment.

Richard T. 
Rating:
1.0

The trailer was filthy and full of deep snow. As big as that building is I would think you could store them inside. If i was moving furniture then it would have been ruined. The old mans face mask was too tight apparently because he asked me 4 times YES 4 freaking times if I was bringing the trailer back here. I was like " do you have dementia?" I am not impressed. Today I'm feeling sick with a headache and stuffy nose sinus drainage so I'm sorry if I'm not my happy fake self.

Julie B. 
Rating:
3.0

You've got grumpy employees and dirty stinks like piss and shit on the inside of the trailer

Joseph D. 
Rating:
5.0

Customer did not leave a comment.

Sabrina H. 
Rating:
5.0

I was so impressed with everything about my rental process. I would use this U-haul location again.

Rebecca H. 
Rating:
5.0

Excellent - clean - climate controlled Covered loading and unloading area

Mounir B.  |  Overall Experience 
Rating:
2.0

the staff at uhaul are the rudest people in the world ... the only person there that was amazing was Teresa she was very helpful and a blessing to uhaul... and an amazing person ... wish all the staff at uhaul would take a class from her on how to treat people... I dont understand in this point in time with everything going on ... I lost my job cause of the covid and got two months behind. went I with a month payment and the guy that was working would not take my month payment ... he said I need to pay the two months I was behind ... I was dumbfounded and knew at three months they sell off my stuff .... this is wrong of uhaul not to work with people when life is so bad right now ! shame shame on uhaul.... but big plus and a gold star to the only employee Teresa that was kind and very helpful thank you to her

Jeremy P.  |  Overall Experience 
Rating:
5.0

I switched unit sizes the day of move in without any problems. The staff is friendly and very helpful.

Lisa N.  |  Online Move In 
Rating:
5.0

Facility was great, staff was excellent and helpful!

Megan S.  |  First Impressions 
Rating:
3.0

I would recommend this place to a friend, but tell them to never call because no one ever answers the phone. I spent going on 3 hours trying to cancel my storage unit because i didn't have the time to go over to the office. They were friendly when we were there, otherwise it was like they never existed.

Margaret D.  |  Overall Experience 
Rating:
2.0

I have a half inch gap in my sternum with over a dozen broken ribs which make it hard to breath anyway. Your strict mask policy left me clinging to the light post out front gasping for breath, thanks for that assholes, i should call the feds for abusing the handicapped.

William B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dawn D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rhonda K.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Aaron G.  |  First Impressions 
No reviews have been submitted for this location.

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