Customer Reviews for U-Haul Moving & Storage of Jackson

474 reviews

732 Old Hickory Blvd   Jackson, TN 38305

(731) 256-6932

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(731) 256-6932

732 Old Hickory Blvd
Jackson, TN 38305

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

It was completely ridiculous and a major inconvenience that there was no backup plan/paper system with the system being down on 4/18/21. I had family drive 4 hours to help me and it put us in a bind. This makes me not want to use uhaul in the future and definitely would not recommend uhaul!

Jana S. 
Rating:
3.0

Provide a friendlier staff member. She was extremely rude and very short at pick up and return. At pick up she handed me the key and said "your truck is outside" she did not do a walk around which is supposed to happen. The paperwork said the tank was full and it was not. I drove 29 miles and the truck help $30 in gas. That shows there is no way the truck was on full. But since there was no walk around at pick up i have no way to prove it. At return the sign on the canopy says to remain in vehicle for inspection. The same female came out said are you returning. I responded "yes" she said did you pay with a card? I said "yes" she said just leave i will get it later. I have a problem with this because once again if she had charged me with any damage. I was already gone and no way to defend the charges. I was very disappointed in the customer service at this location!

John W. 
Rating:
3.0

Make sure gas tank is not empty when I pick up the truck.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

Theodore N. 
Rating:
5.0

Yall was great with service

ATTACHE J. 
Rating:
5.0

Perfect experience! I've used u-haul many times over the years but this was hands down the best experience I've had from start to finish. Incredibly friendly and helpful employees. A+

DANIEL P. 
Rating:
4.0

Everything was good.

ross H. 
Rating:
5.0

Nothing everything was perfect

Shelia J. 
Rating:
5.0

Customer did not leave a comment.

Monique A. 
Rating:
4.0

Customer did not leave a comment.

marquita H. 
Rating:
3.0

Make sure to check gas levels for accuracy.

Terry R. 
Rating:
5.0

Need some strong person here to help the elderly with taking the trailer off. Very difficult for a 68 year old to lift and move the trailer.

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

DALTON T. 
Rating:
5.0

Worked and cleared up drop off specs

RICK P. 
Rating:
4.0

Customer did not leave a comment.

Jesse P. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER A. 
Rating:
5.0

This location is a busy one. I stood in front of the counter for several minutes with multiple people behind the counter but only one person was helping customers. No one said a word to me or any customer until they were ready for us to step forward. Acknowledgement of the customers and opening other lines would be a big service.

Daniel R. 
Rating:
4.0

Customer did not leave a comment.

jamie K. 
Rating:
1.0

Customer did not leave a comment.

korean h.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

We had wonderful customer service both while renting the truck and in returning it! Sharon was especially helpful as we were in a difficult time constraint.

David C. 
Rating:
5.0

Customer did not leave a comment.

CHASITY W. 
Rating:
5.0

Customer did not leave a comment.

KARLA A. 
Rating:
5.0

Customer did not leave a comment.

dawn k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Riley S. 
Rating:
5.0

Treated me good have know uhaul for many years very nice place treated me good

LARRY H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jessalyn M. 
Rating:
5.0

I have nothing negative to say about U-Haul. I have always had a positive experience. Thank you

Sonia B. 
Rating:
5.0

Fast and courteous service

PELVISE R. 
Rating:
5.0

Customer did not leave a comment.

KEVIN W. 
Rating:
4.0

Needed more help in the store. There was only one person working and I had to wait longer than I should have had too to get the trailer hooked up. Other than that it was good.

Cindy P. 
Rating:
5.0

Excellent service while I was in a crisis moment and having a melt down because movers didn't show up. Was able to extend rental, etc. Excellent staff answered all questions by phone and in person. Cannot say enough good things about my experience with the Jackson staff at Old Hickory location.

BOBO R. 
Rating:
3.0

Customer did not leave a comment.

Doyle L. 
Rating:
5.0

Customer did not leave a comment.

dennice m.  |  First Impressions 
Rating:
3.0

The man that checked me out had a bad attitude but it was fast and easy to get.

Alexandra C. 
Rating:
5.0

Customer did not leave a comment.

Carey B. 
Rating:
1.0

Better service from management. The current manager was very rude and of no help at all. She stood there eating at the register area talking to me in a tone as if I was bothering her and talking to me and a in calling phone customers at the same time. I was trying to check in my truck rental and ask to see how much gas I needed to get the truck back at the correct level. She informed me she already checked me in and no one had even che kes the truck or had the key back in their possession. She's beyond rude and you cant put everyone everywhere. She is not managing material by far. You should rethink her position and there were more customer complaints that day than mine.

SHANDRICA M. 
Rating:
2.0

Customer did not leave a comment.

Kyonn G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christina J. 
Rating:
3.0

Overall It was good except it cost me 500 dollars to use it for 24hrs which Is insane .i will not b using them again either..

Devon S. 
Rating:
4.0

Big place right off main road.

SCOTT O. 
Rating:
5.0

Excellent customer service

Tammy P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

I waited on hold for over 2 hrs in the span of 3 calls and it made me lose my job i needed the truck for. I wont be using uhaul again unless i get a discount

John S. 
Rating:
1.0

Make sure the person working there knows what they are doing

Patrick C. 
Rating:
2.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
5.0

Customer did not leave a comment.

STEVEN M. 
Rating:
3.0

Customer did not leave a comment.

AALIYAH M. 
Rating:
5.0

Very nice! It is so quick and easy! So friendly!

BARBARA S. 
Rating:
3.0

Customer did not leave a comment.

Mattie H. 
Rating:
5.0

Nothing???? The two young ladies who worked on Saturday they was friendly and super helpful

Veronica B. 
Rating:
5.0

Customer did not leave a comment.

RODERICK R. 
Rating:
3.0

Customer did not leave a comment.

SHILONDA B. 
Rating:
5.0

Customer did not leave a comment.

SAMONE H. 
Rating:
5.0

Customer did not leave a comment.

DONNIE P. 
Rating:
4.0

Customer did not leave a comment.

Mary G. 
Rating:
3.0

Customer did not leave a comment.

Caitlin R. 
Rating:
5.0

The customer service representative that assisted me was very professional and knowledgeable. Despite her PC locking up, customers coming in non-stop, and my visible frustration that I did not get there on time (due to circumstances beyond my control), she stayed calm, cool and collective. She found me another truck and explained the situation. She was polite and helpful. Thank you.

MARIA V. 
Rating:
4.0

We are vert well pleased. They held our unit an extra day as we had something come up and couldn't move in on Jan. 1

Martha D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian D. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
4.0

Customer did not leave a comment.

Charles B.  |  Overall Experience 
Rating:
5.0

Everything went smoothly

elite S. 
Rating:
5.0

Nothing at all everything is good

JAMES P. 
Rating:
5.0

The manager was very friendly and knowledgeable.

Joel F. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Original pick up location was on Airways Blvd in Jackson, TN. Had scheduled for in person rental and fully expected a LIVE person to assist in rental as in past (except with masks). Rather, unpleasantly surprised, with locked door and a phone number AND no prepared Truck. In end, central dispatch, did refer me to another location. In mx, I lost about an hour or two of moving time and a very unfavorable impression of U-Haul, since the pick-up is the face of the company. Someone needs to look at the process at this location and fix it. I will use you again as last resort, but this has left a bad taste in my mouth.

PENN J. 
Rating:
5.0

Don't change a thing

keith R. 
Rating:
5.0

Customer did not leave a comment.

LATRISH B. 
Rating:
5.0

As expected.

Richard J. 
Rating:
4.0

Customer did not leave a comment.

Andrew D.  |  Overall Experience 
Rating:
3.0

Not very personable

Charles B. 
Rating:
5.0

More staff..

John B. 
Rating:
5.0

New office personnel need additional training, especially in your computet system, as part of their on boarding process. They're struggling and it shows. They're getting the job done, though, but could use some support.

jonathan o.  |  Overall Experience 
Rating:
5.0

Did not offer deeper discount for moving truck as a storage renter. We used Penske for the bigger moved.

SYLATHIA T.  |  Overall Experience 
Rating:
5.0

Absolutely the best Uhaul experience I have ever had. Highly recommend this location.

John P. 
Rating:
5.0

Customer did not leave a comment.

Fred O. 
Rating:
5.0

Customer did not leave a comment.

Eric T. 
Rating:
1.0

Customer did not leave a comment.

Theodore G. 
Rating:
2.0

I don't know whose fault this was really but I was sent to three different locations until I finally got a truck that was extremely big and I requested a small truck. I was reimbursed for my trouble but then they charged me for gas and I had to get reimbursed for that as well because thankfully I took a picture of the gas hand in the parking lot before I left with the truck.

Angela M. 
Rating:
4.0

Customer did not leave a comment.

RYAN W. 
Rating:
4.0

Customer did not leave a comment.

Kimaya J. 
Rating:
2.0

The dolly ordered wasn't available which delayed the pick up process.

Robert M. 
Rating:
5.0

Taylor Brooks is a phenomenal manager and has a great crew to help her. They handled all of my needs very well. I'd use them again in a heartbeat.

Marshal M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jan K. 
Rating:
2.0

Did not get the pads I requested and got charged for. Notified site twice that I didn't get them but no adjusyhas been made.

Scott P. 
Rating:
5.0

Customer did not leave a comment.

Ansian C. 
Rating:
4.0

Customer did not leave a comment.

Lannie N. 
Rating:
5.0

I would recommend friends to use this facility

Anthony M.  |  Overall Experience 
Rating:
4.0

The initial trailer had a messed up door, wouldn't close. The employee did a good job setting me up w another trailer.

KEVIN C. 
Rating:
5.0

Customer did not leave a comment.

Bryan W. 
Rating:
5.0

Customer did not leave a comment.

SYBLE C. 
Rating:
4.0

Could not get android auto to work even though it is flawless in my personal vehicle.

Michael H. 
Rating:
5.0

The rep was very patient. Additionally, she was courteous! Thank you!

latonya H. 
Rating:
5.0

Customer did not leave a comment.

Bill H. 
Rating:
4.0

Hire more people, the wait to be taken care of was too long

Raul D. 
Rating:
4.0

Help load the trailer onto the vehicle

Jack P. 
Rating:
3.0

The "office" area appeared to be abit disorganized and not in a neat and appealing manner.

BILL C. 
Rating:
5.0

Turn signal(right) not operational. Toilet seat broken

Terrance K. 
Rating:
3.0

Need more help, had to hook up and put back by my self only one person on duty

Michael M. 
Rating:
3.0

I arrived well before closing and continued to wait. No one came to check me in so I proceeded to do self check in. It took me longer to do this as I had to take the required photos. I was close to the time required to return the equipment so this caused added stress to using an app I had never used.

William H. 
Rating:
5.0

Honestly, the manager is doing EVERYTHING right. My rental experience couldn't have gone any smoother. I would have given six stars if I could. Excellent example of how to do business.

kenneth K. 
Rating:
3.0

It would be nice if they would remove your trailer for you. I'm a lady and I struggled a bit getting it off.

LEILA KEEL N. 
Rating:
5.0

The clerk was wonderful! Thank you so much Ms Janelle!

Robin P. 
Rating:
1.0

More staff. I arrived well after opening time and found no one inside the location. We waited about 20 minutes before the ONLY employee came inside after helping someone else. No one answering the phone which was ringing constantly, no one watching the store's inventory or computers, no one helping us nor the 2 guests who came in while we were still waiting to even be acknowledged.

Nathan G. 
Rating:
5.0

Staff provided great customer service. They were very knowledgeable. They get you in and out of there.

TRAVON J. 
Rating:
1.0

Vans booked two weeks out. Representative called to say that vans were available but at two different locations. When I went to pick up vans they were not available and they could put me in two 10' trucks. My wife would not drive the truck so I chose a larger truck , promised the same rate as the vans ! Just got my charge and was charged regular rate, no modification for the mess up!

James F. 
Rating:
2.0

I got charged another day because I couldn't get my phone to check in the uhaul. 70 extra bucks .

Chris B. 
Rating:
4.0

Customer did not leave a comment.

Sandra C. 
Rating:
5.0

Customer did not leave a comment.

Otis D. 
Rating:
5.0

Customer did not leave a comment.

Laury H. 
Rating:
3.0

Customer service was a little on the cold side. I don't rent U-hauls very often and therefore not knowledgable about the equipment. I felt that the sales rep expected me to know all about the business and her tone was not all all friendly. She was efficient just not approachable.

Letisha S. 
Rating:
5.0

Customer did not leave a comment.

Pam L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric T.  |  First Impressions 
Rating:
5.0

Associates were extremely friendly and helpful, then even helped me backup a trailer for the first time!! Facility is very clean and secure.

Duncan S.  |  First Impressions 
Rating:
5.0

Very professional

Debra T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

alisa H.  |  Overall Experience 
Rating:
5.0

Very satisfied

Anthony M.  |  First Impressions 
Rating:
1.0

Very rude and unprofessional staff.

Alana D.  |  Overall Experience 
Rating:
4.0

Store hour should be 24 hours.....;)

phillipa b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alexis j.  |  First Impressions 
Rating:
5.0

I love the convenient and the prices,and how wonderful the staff that work there

lela p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Netanya N.  |  Overall Experience 
Rating:
1.0

We cleaned out the storage unit before the beginning of the next month and Was still charged for an whole months rent that we did not use. They also added a late fee of $20 which should not have been charged as they had our info on file and auto drafted this charge so it was not our fault they overdrafted it late. The manager was rude and would not refund my husband even the late fee they charged. We will not use the storage facility at this location again in the future and will not recommend it to friends because of the poor customer service.

lashon h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alana D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

willette h.  |  Overall Experience 
No reviews have been submitted for this location.

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