Customer Reviews for U-Haul Moving & Storage of Jackson

639 reviews

732 Old Hickory Blvd   Jackson, TN 38305

(731) 256-6932

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(731) 256-6932

732 Old Hickory Blvd
Jackson, TN 38305

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

MAGGIE E. 
Rating:
5.0

Absolutely nothing! Everything was in point

Patricia J. 
Rating:
5.0

Customer did not leave a comment.

Carl G. 
Rating:
5.0

The lady working the desk when I dropped off the truck was very professional

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

Barbara F. 
Rating:
4.0

Customer did not leave a comment.

Tulishua T.  |  Overall Experience 
Rating:
5.0

Very fast, friendly service. They did not waste my time.

Michael B. 
Rating:
5.0

Thanks for great service.

RON J. 
Rating:
2.0

The lady that was at the counter when I rented a U-Haul was dealing with another customer the manager I guess came out they were on their phone he was on his phone it took them a while to take care of the other lady I did not take the rental insurance the lady was nasty trying to explain to me about the insurance however Marco that guy that took the trailer and was very professional and very helping

Thomas P. 
Rating:
2.0

Too expensive

Cecil P. 
Rating:
1.0

Desk Staff was very rude and not knowledgeable about services, prices, or policies.

Laranda C. 
Rating:
5.0

Customer did not leave a comment.

Victoria W. 
Rating:
5.0

Gentleman that booked my reservation and then met me when I returned vehicle was super friendly and did a great job.

kyle S. 
Rating:
5.0

Customer did not leave a comment.

Patricia B. 
Rating:
5.0

Customer did not leave a comment.

Annette F. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

CELIA R.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Stephen G. 
Rating:
2.0

The lady that helped me was very nice to start with. Other staff members however came up and interrupted us multiple times about stuff that had nothing to do with uhaul or storage. I had ordered moving blankets… they were not ready for me when I was ready to leave. I had to wonder around two different parking areas just trying to put my key in random doors because my truck was in a totally different area then I was told. On top of everything the gas was not at the level that I was told it would be. I went back inside and requested the staff come verify the gas gage was inappropriate, was told to take a picture and I would be able to prove it later and was given no other help. I repeatedly asked the staff to come help me resolve the issue and was basically ignored. I received the text message to verify equipment 10 minutes after I left the property and when I attempted to fill it was told the link had expired.

Abe R. 
Rating:
3.0

More staff to assist customers

Olawale S. 
Rating:
3.0

The check in to obtain the truck before hours was A-W-F-U-L!!!!!!! I doubt you'll post my comments. It took an hour and it still wasn't resolved before the store actually opened. I messed up the entire schedule we had planned. I don't want to be mean but the incompetence was REMARKABLE!

STEVEN C. 
Rating:
5.0

Customer did not leave a comment.

Tommy C. 
Rating:
5.0

Friendly and good customer service

winnie s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Judy D. 
Rating:
4.0

The truck I rented was fine but it had a busted muffler and was really loud maybe next make it less noisy.

Allen B. 
Rating:
1.0

Customer did not leave a comment.

Elijah M. 
Rating:
3.0

Although it was a smooth rental I was told the fuel gauge was on 1/4 tank. This by itself is an inconvenience to the customer putting the pressure on the customer when replacing the fuel before turn in. In addition, the fuel was actually on 1/8. I had to wait in line for the clerk for another 20 minutes to resolve this. Vehicle should be rented with a full tank.

Harry S K. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth M.  |  Overall Experience 
Rating:
5.0

I don't know of any.

CAROLYN W. 
Rating:
1.0

The car dolly that we rented to go from Port St. Lucie Florida to Jackson Tn was portly repaired in the past. The passenger side lights on the dolly didn’t work and The wheel well was rubbing on the tire and ate a hole in the wheel well and carved a valley in the tire 2/3 of the way through the trip. The issue added a lot of extra, unneeded stress to an already stressful move. The dolly should have never been issued out at it was not legal for travel on the roads. I will never recommend UHaul again.

Frank A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley C. 
Rating:
4.0

Customer did not leave a comment.

Asia A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terry A. 
Rating:
5.0

Customer did not leave a comment.

Adam D. 
Rating:
4.0

I don't know!

Obie B. 
Rating:
5.0

Customer did not leave a comment.

Corlando N. 
Rating:
3.0

Patrons with reservations should receive what they need and not have to travel to inconvenient locations to get the truck they reserved.

LISA G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
3.0

First the check in process was awful. I was Asked the same questions over and over. The women seemed like she had no clue what to do and mumbled under her breath the whole time as if she was talking to someone else. Then the truck we received was horribly maintained. The back door was wide open when we walked up to the truck. Trying to close it we figured out why it was open, the latch was lodged into the top of the trailer and the seal caught in the latch. After figuring that out we started it it sounded like a massive semi truck due to the horrible exhaust leak, my fiancé is a mechanic and even to me it was obvious. When we found these problems we immediately went to the front office and brought up these issues. The only thing they had to say was “Yeah we know, it came to us like that, we don't have anything else though.” And then walked to the back of the office. Once finished for the day and traveling a total of 24 miles we used almost 8 gallons of gas. Averaging THREE MILES TO THE GALLON! That is ridiculous considering we only took two trips to a storage unit with half full trucks. This is our first experience with U-Haul and to say it was disappointing is an understatement. Will try my hardest to NEVER use its services again.

Jessica W. 
Rating:
5.0

Nothing. Service was great!

CHARLES N. 
Rating:
5.0

Customer did not leave a comment.

Mary T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrick R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERTL JR Y.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joe L. 
Rating:
3.0

Overall the rental experience was a nightmare. Had to drive 120 miles to pickup the trailer I needed. Then the attendant filled out the rental request wrong . I was then charged more for the rental than expected. Won't be using uhaul again

BARRY S. 
Rating:
5.0

Customer did not leave a comment.

Armani B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

Ozell R. 
Rating:
3.0

I dropped the unit off unhitched and went inside to get the ok and had to wait several minutes while he waited on other customers coming in before he gave me the clearance to go.

Jerry E. 
Rating:
3.0

I had to sweep the trailer out.

John C. 
Rating:
5.0

Customer did not leave a comment.

Keesha J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Billy S. 
Rating:
5.0

Customer did not leave a comment.

Jerry E. 
Rating:
3.0

Customer did not leave a comment.

Emma S. 
Rating:
1.0

Poor communication noted. First they could not find my reservation, luckily I had my email confirmation. They did not have my truck at location I booked it at. Had to drive to another location and my reservation had to be pushed back. Then I did not get the rate quoted to me at first (had to advocate for such). Upon return, I had difficulty checking it in after hours as they kept sending verification access to the wrong phone number, so I had to call wait on hold for 30-40 min to be checked in via phone. Then at the end I was charged another day when being told as long as the truck was back the same day or before open hrs. Poor service, even poorer trying to contact SOMEONE.

latonia B. 
Rating:
2.0

I requested to pick up in Collierville Tn. I was later assigned to Jackson Tn. That's an hour and a half away. Also selected to return to Buckhead Ga. was then reassigned to some town in Ga. 2 hours away. I made the change and returned to Buckhead. Don't even think about hitting me w some BS fee. Hold time for cust. Service is 30+ min. Not good.

Nathan H. 
Rating:
4.0

Customer did not leave a comment.

Melvin C. 
Rating:
3.0

Truck had crack wind shield scraps on the side backup light cracked and missing driver side door window knob. And it stunk like cigars. However good tires and good AC.

Ronald P. 
Rating:
5.0

Everything was good and easy

Jimmy A. 
Rating:
3.0

The lady I contracted with stated that if I brought the trailer back a day early (2 day contract) I would not be charged for the second day. She stated she needed it back because she had already contracted it out. I brought the trailer back after one day (1 hr late from orginal contract) and was still charged for a full day. ???????

Charles D. 
Rating:
5.0

Customer did not leave a comment.

sharon k.  |  Overall Experience 
Rating:
3.0

Make sure that the online associate has caught up the actual store the customer is going in so there is better communication and organization.

Lajoyce W. 
Rating:
5.0

Customer did not leave a comment.

Bradley N. 
Rating:
5.0

The staff extremely nice

VANESSA L. 
Rating:
1.0

Janel was very rude acted as if she didn't want to be bothered with customers nor with assisting me with my Unix. Just told me the number to look for like I'm an employee that's getting paid to do her job and should know it. Failed to ask for my reservation number overall failed all forms of customer service

Andrea C. 
Rating:
2.0

Actually have the reservation you say we have

Devin H. 
Rating:
5.0

Customer did not leave a comment.

Carla L. 
Rating:
1.0

The process was difficult on the bank side

Michelle J. 
Rating:
3.0

After drop-off, this site charged my card for damages, but thus far (3 days after drop-off and two emails later) has refused to tell me what the damages are! Renter beware!

James G. 
Rating:
2.0

Giant water bugs were everywhere and rat traps. Poor condition of my unit.

JULIE E.  |  Overall Experience 
Rating:
5.0

Quick, efficient pick up and return process. Taylor was friendly, professional and helpful with our return and with securing storage as well.

Aimee E. 
Rating:
5.0

Customer did not leave a comment.

Marilyn R.  |  Overall Experience 
Rating:
4.0

More employees at the location on weekends to help customers

mike S. 
Rating:
5.0

Customer did not leave a comment.

BARRY A. 
Rating:
5.0

Customer did not leave a comment.

Ronald S. 
Rating:
5.0

Customer did not leave a comment.

Matt L. 
Rating:
3.0

Customer did not leave a comment.

ALICIA A. 
Rating:
4.0

Great customer service

Sandra E. 
Rating:
5.0

Customer did not leave a comment.

DOMINIQUE M. 
Rating:
4.0

Vehicle BE-16548 Needs a front end alignment, pulls to the right, wheels balanced and rotated. Other than that the vehicle was fine. Customer service was great.

David P. 
Rating:
4.0

Customer did not leave a comment.

DEBRA N. 
Rating:
5.0

The staff at this location is always friendly and helpful.

Clarence W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angelina H. 
Rating:
4.0

Customer did not leave a comment.

Giovonnte B. 
Rating:
3.0

Customer did not leave a comment.

Robert W. 
Rating:
4.0

Customer did not leave a comment.

Betty H. 
Rating:
4.0

Customer did not leave a comment.

Laquita N. 
Rating:
3.0

Customer did not leave a comment.

Marquessa J. 
Rating:
5.0

Customer did not leave a comment.

Kathy W. 
Rating:
2.0

Reserved trailer and morning of reservation we were told there were no trailers. We had to drive from Memphis to Jackson TN which is over an hour to get a trailer. Uhaul made no attempt to help offset costs.

Tyler L. 
Rating:
5.0

Very pleasant experience

molly h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
3.0

U-Haul must improve your telephone communication system. I was on hold for a total of 45 minutes before I was able to talk to a person after I had a mechanical issue (battery). That is not acceptable. My strong suggestion is to either train your labor force to act like they care about the customer or to get employees that do.

JOE D. 
Rating:
5.0

Customer did not leave a comment.

ELIJAH A. 
Rating:
3.0

Had a water leak in facility at some point. Got into unit

Michael B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Demorea W. 
Rating:
5.0

We use this location often—with three children in their early twenties we have had several moves lately. The staff is always polite and helpful. We recently rented two of their climate-controlled storage units for our daughter who is relocating. We are always very satisfied with the products and service at this location.

ANDREA W. 
Rating:
5.0

Well done!

Gorman S. 
Rating:
3.0

Customer did not leave a comment.

Heather D. 
Rating:
1.0

Person who got my paperwork together was lazy. Didn't even care to explain where the vehicle was walked around the parking lot came back in and then was told where to go. Lazy. I'm not renting from here again. Rude attitude. Sh*tty service. Gossiping at the checkout highschool bs. No wonder there is no vehicles here. Id rather return mine to another location too! Almost done with uhaul all together.

Nicholas L. 
Rating:
2.0

Employees seemed like they didn't want to be there. Truck was dirty and back passenger side tire was low had to air that up myself.

Corey P. 
Rating:
5.0

Customer did not leave a comment.

Tynesha D.  |  Overall Experience 
Rating:
5.0

In spite of strange circumstances, such as wildlife in the store, the employees handled all of my issues (like running out of space and needing another unit, needing a truck a second day, etc.) with a smile. Would use again.

Elizabeth A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JACKIE N. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH A.  |  First Impressions 
Rating:
3.0

Improve costumer service and cleanliness

JOHN K. 
Rating:
3.0

The truck was extremely dirty. There was another 10' truck that was clean right next to it, but they gave us the dirty one.

Trevin J. 
Rating:
2.0

We had trouble finding both a 20' truck and tow dolly at the same location. We got a quote for this location and they tried to charge almost 700 more than the quoted amount which was valid for 48 hours. The customer service girl wasnt very friendly and her supervisor tried to tell us the rates can change at any time. So we called Uhaul who found us a different truck and thought they had the dolly. The lady where we went was very sweet. But the dolly wasnt the right size. So, we had to still get the dolly from this location. The general manager was nice and made sure we had good straps. But because of the other 2 employees, i would not recommend. I would recommend the location on E Chester instead or Jessica on the 45 bypass

Brian P. 
Rating:
4.0

Drop off was easy

Elizabeth O. 
Rating:
4.0

Customer did not leave a comment.

Russ P. 
Rating:
5.0

The on line chat with the company needs to operate better. I never got a response from anyone in over 10 minutes of waiting. Everything else is great.

LARRY H. 
Rating:
5.0

Customer did not leave a comment.

elite s.  |  Overall Experience 
Rating:
5.0

Great customer service! Clean place as well. I was in and out real smooth with out any questions.

Jason S. 
Rating:
3.0

Horrible customer service. Lazy workers

BRIDGET B. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline P. 
Rating:
3.0

Customer did not leave a comment.

Tennie L. 
Rating:
5.0

Great customer service!!

VIVIAN J. 
Rating:
3.0

Customer did not leave a comment.

Kimberly E. 
Rating:
4.0

It was dirty, and the seal had a gap on the back door where water could have come in.

Bob A. 
Rating:
5.0

Customer did not leave a comment.

Sandra W.  |  Overall Experience 
Rating:
3.0

This location post operating hrs to 7pm. I arrived at 6:52 to observe the staff closing up ( looked right at me) get in his car and leave. This was 6/1/21. This was not the same staff that checked me out on 5/30 who I would rate very high. The guy who blew me off when they were suppose to be open…I would fire

Charles M. 
Rating:
4.0

Customer did not leave a comment.

Jeremy H. 
Rating:
5.0

Had no problem glad I was able to do everything in one place.

MARIAM A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph P.  |  First Impressions 
Rating:
4.0

They girl that helped us (Kiki?) was super helpful but she had to call her manager for help because it wouldn’t let her check us in and her manager said I’m busy doing something and she said well I need your help and the manager again said I’m busy and hung up. Which was super frustrating for everyone. Kiki gets 5 stars but the manager gets 0!!! Very unprofessional.

LINCOLN R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daphne E.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Brian A.  |  First Impressions 
Rating:
5.0

I'm happy with everything I recieved

Michelle W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Clinton N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pam B.  |  First Impressions 
Rating:
5.0

The staff explained everything about the storage, they made it easy and simple

Frankie B.  |  Overall Experience 
Rating:
1.0

Very very rude workers. They overcharged me on miles , I only went 5. I had to pay for 15. They didnt show me my truck, had to go outside and find it on my own. They had no utility dolly’s for rent. My experience was horrible. The woman had a attitude. They were eating chick-fil-a at the desk while ringing me up.

taimone b.  |  First Impressions 
Rating:
5.0

None

Sandra W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

debra j.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

korean h.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

dawn k.  |  First Impressions 
Rating:
5.0

Treated me good have know uhaul for many years very nice place treated me good

LARRY H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dennice m.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Kyonn G.  |  First Impressions 
Rating:
5.0

Excellent customer service

Tammy P.  |  First Impressions 
Rating:
4.0

We are vert well pleased. They held our unit an extra day as we had something come up and couldn't move in on Jan. 1

Martha D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Charles B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andrew D.  |  Overall Experience 
Rating:
5.0

New office personnel need additional training, especially in your computet system, as part of their on boarding process. They're struggling and it shows. They're getting the job done, though, but could use some support.

jonathan o.  |  Overall Experience 
Rating:
5.0

Did not offer deeper discount for moving truck as a storage renter. We used Penske for the bigger moved.

SYLATHIA T.  |  Overall Experience 
Rating:
5.0

Taylor Brooks is a phenomenal manager and has a great crew to help her. They handled all of my needs very well. I'd use them again in a heartbeat.

Marshal M.  |  First Impressions 
Rating:
5.0

I would recommend friends to use this facility

Anthony M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pam L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric T.  |  First Impressions 
Rating:
5.0

Associates were extremely friendly and helpful, then even helped me backup a trailer for the first time!! Facility is very clean and secure.

Duncan S.  |  First Impressions 
Rating:
5.0

Very satisfied

Anthony M.  |  First Impressions 
Rating:
5.0

I love the convenient and the prices,and how wonderful the staff that work there

lela p.  |  First Impressions 
No reviews have been submitted for this location.

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