Customer Reviews for U-Haul Moving & Storage of Jackson

576 reviews

732 Old Hickory Blvd   Jackson, TN 38305

(731) 256-6932

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(731) 256-6932

732 Old Hickory Blvd
Jackson, TN 38305

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The staff extremely nice

VANESSA L. 
Rating:
1.0

Janel was very rude acted as if she didn't want to be bothered with customers nor with assisting me with my Unix. Just told me the number to look for like I'm an employee that's getting paid to do her job and should know it. Failed to ask for my reservation number overall failed all forms of customer service

Andrea C. 
Rating:
2.0

Actually have the reservation you say we have

Devin H. 
Rating:
5.0

Customer did not leave a comment.

Carla L. 
Rating:
1.0

The process was difficult on the bank side

Michelle J. 
Rating:
3.0

After drop-off, this site charged my card for damages, but thus far (3 days after drop-off and two emails later) has refused to tell me what the damages are! Renter beware!

James G. 
Rating:
2.0

Giant water bugs were everywhere and rat traps. Poor condition of my unit.

JULIE E.  |  Overall Experience 
Rating:
5.0

Quick, efficient pick up and return process. Taylor was friendly, professional and helpful with our return and with securing storage as well.

Aimee E. 
Rating:
5.0

Customer did not leave a comment.

Marilyn R.  |  Overall Experience 
Rating:
4.0

More employees at the location on weekends to help customers

mike S. 
Rating:
5.0

Customer did not leave a comment.

BARRY A. 
Rating:
5.0

Customer did not leave a comment.

Ronald S. 
Rating:
5.0

Customer did not leave a comment.

Matt L. 
Rating:
3.0

Customer did not leave a comment.

ALICIA A. 
Rating:
4.0

Great customer service

Sandra E. 
Rating:
5.0

Customer did not leave a comment.

DOMINIQUE M. 
Rating:
4.0

Vehicle BE-16548 Needs a front end alignment, pulls to the right, wheels balanced and rotated. Other than that the vehicle was fine. Customer service was great.

David P. 
Rating:
4.0

Customer did not leave a comment.

DEBRA N. 
Rating:
5.0

The staff at this location is always friendly and helpful.

Clarence W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angelina H. 
Rating:
4.0

Customer did not leave a comment.

Giovonnte B. 
Rating:
3.0

Customer did not leave a comment.

Robert W. 
Rating:
4.0

Customer did not leave a comment.

Betty H. 
Rating:
4.0

Customer did not leave a comment.

Laquita N. 
Rating:
3.0

Customer did not leave a comment.

Marquessa J. 
Rating:
5.0

Customer did not leave a comment.

Kathy W. 
Rating:
2.0

Reserved trailer and morning of reservation we were told there were no trailers. We had to drive from Memphis to Jackson TN which is over an hour to get a trailer. Uhaul made no attempt to help offset costs.

Tyler L. 
Rating:
5.0

Very pleasant experience

molly h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
3.0

U-Haul must improve your telephone communication system. I was on hold for a total of 45 minutes before I was able to talk to a person after I had a mechanical issue (battery). That is not acceptable. My strong suggestion is to either train your labor force to act like they care about the customer or to get employees that do.

JOE D. 
Rating:
5.0

Customer did not leave a comment.

ELIJAH A. 
Rating:
3.0

Had a water leak in facility at some point. Got into unit

Michael B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Demorea W. 
Rating:
5.0

We use this location often—with three children in their early twenties we have had several moves lately. The staff is always polite and helpful. We recently rented two of their climate-controlled storage units for our daughter who is relocating. We are always very satisfied with the products and service at this location.

ANDREA W. 
Rating:
5.0

Well done!

Gorman S. 
Rating:
3.0

Customer did not leave a comment.

Heather D. 
Rating:
1.0

Person who got my paperwork together was lazy. Didn't even care to explain where the vehicle was walked around the parking lot came back in and then was told where to go. Lazy. I'm not renting from here again. Rude attitude. Sh*tty service. Gossiping at the checkout highschool bs. No wonder there is no vehicles here. Id rather return mine to another location too! Almost done with uhaul all together.

Nicholas L. 
Rating:
2.0

Employees seemed like they didn't want to be there. Truck was dirty and back passenger side tire was low had to air that up myself.

Corey P. 
Rating:
5.0

Customer did not leave a comment.

Tynesha D.  |  Overall Experience 
Rating:
5.0

In spite of strange circumstances, such as wildlife in the store, the employees handled all of my issues (like running out of space and needing another unit, needing a truck a second day, etc.) with a smile. Would use again.

Elizabeth A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JACKIE N. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH A.  |  First Impressions 
Rating:
3.0

Improve costumer service and cleanliness

JOHN K. 
Rating:
3.0

The truck was extremely dirty. There was another 10' truck that was clean right next to it, but they gave us the dirty one.

Trevin J. 
Rating:
2.0

We had trouble finding both a 20' truck and tow dolly at the same location. We got a quote for this location and they tried to charge almost 700 more than the quoted amount which was valid for 48 hours. The customer service girl wasnt very friendly and her supervisor tried to tell us the rates can change at any time. So we called Uhaul who found us a different truck and thought they had the dolly. The lady where we went was very sweet. But the dolly wasnt the right size. So, we had to still get the dolly from this location. The general manager was nice and made sure we had good straps. But because of the other 2 employees, i would not recommend. I would recommend the location on E Chester instead or Jessica on the 45 bypass

Brian P. 
Rating:
4.0

Drop off was easy

Elizabeth O. 
Rating:
4.0

Customer did not leave a comment.

Russ P. 
Rating:
5.0

The on line chat with the company needs to operate better. I never got a response from anyone in over 10 minutes of waiting. Everything else is great.

LARRY H. 
Rating:
5.0

Customer did not leave a comment.

elite s.  |  Overall Experience 
Rating:
5.0

Great customer service! Clean place as well. I was in and out real smooth with out any questions.

Jason S. 
Rating:
3.0

Horrible customer service. Lazy workers

BRIDGET B. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline P. 
Rating:
3.0

Customer did not leave a comment.

Tennie L. 
Rating:
5.0

Great customer service!!

VIVIAN J. 
Rating:
3.0

Customer did not leave a comment.

Kimberly E. 
Rating:
4.0

It was dirty, and the seal had a gap on the back door where water could have come in.

Bob A. 
Rating:
5.0

Customer did not leave a comment.

Sandra W.  |  Overall Experience 
Rating:
3.0

This location post operating hrs to 7pm. I arrived at 6:52 to observe the staff closing up ( looked right at me) get in his car and leave. This was 6/1/21. This was not the same staff that checked me out on 5/30 who I would rate very high. The guy who blew me off when they were suppose to be open…I would fire

Charles M. 
Rating:
4.0

Customer did not leave a comment.

Jeremy H. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
4.0

Needs tools to be able to flip hitches upside down. This is a common problem and seems that the center would be able to do this.

Rory W. 
Rating:
1.0

1st of all they didn't have the storage unit I needed for my stuff, so they gave me 2 5X5's and limited the stacking compality due to the wall in between. I could not get a hold of anyone on the 800 line (on hold for 20mins at a time & tried several times)to ask about keeping the truck longer & didn't realize the protective charge & I tought It was only 2 days late and was charged for 3 days.

PAULA M. 
Rating:
5.0

Had no problem glad I was able to do everything in one place.

MARIAM A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT G. 
Rating:
5.0

This location was great the 2 locations on Airways Blvd in Jackson TN were not open for business at the time they were suppose to be

Jay W. 
Rating:
5.0

Customer did not leave a comment.

Joseph P.  |  First Impressions 
Rating:
4.0

They girl that helped us (Kiki?) was super helpful but she had to call her manager for help because it wouldn’t let her check us in and her manager said I’m busy doing something and she said well I need your help and the manager again said I’m busy and hung up. Which was super frustrating for everyone. Kiki gets 5 stars but the manager gets 0!!! Very unprofessional.

LINCOLN R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daphne E.  |  First Impressions 
Rating:
4.0

Staff was not very helpful, we had to hook up trailer and check lights ourselves, they never left the inside of store. Younger female staff not as helpful. Everything else was great!

Dawn K. 
Rating:
5.0

Customer did not leave a comment.

dennice M. 
Rating:
4.0

It is ridiculous that you charge .99 cents per mile. I only used your services b/c Budget Truck Rental was sold out. I will never rent another truck from U-Haul again. Lower your prices!!!!!

SYLVIA H. 
Rating:
3.0

Customer did not leave a comment.

Brian A.  |  First Impressions 
Rating:
5.0

I'm happy with everything I recieved

Michelle W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Clinton N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pam B.  |  First Impressions 
Rating:
5.0

Maybe a customer service rep to walk outside and go over the vehicle with you before you actually left in it.

Christopher B. 
Rating:
5.0

The staff explained everything about the storage, they made it easy and simple

Frankie B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Dustin R. 
Rating:
1.0

Beware of hidden holds placed on your card. They will charge you full price but leave a large hold on your account for weeks. Does not matter who you speak with they will not fix it. They won't tell you about it, they act ignorant and your the one that suffers.

Keith S. 
Rating:
5.0

Customer did not leave a comment.

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
4.0

Customer did not leave a comment.

LARRY M. 
Rating:
1.0

The person I dealt with was not helpful at all. She wouldn't come out to the truck to get me checked in. I had to leave it and they said they would email me a receipt later. Well, they did - with more charges! I turned in the truck with all the equipment and with the same amount of gas as when I rented it. I am unable to talk to anyone (unless I want to wait on the phone for 45 mins) so I don't know why I'm being charged almost $100 more, on top of the $1100 I already paid!

STEVEN D. 
Rating:
5.0

Customer did not leave a comment.

SIMEON M. 
Rating:
5.0

Customer did not leave a comment.

Tamera G. 
Rating:
5.0

Customer did not leave a comment.

Kathleen S. 
Rating:
5.0

Everything went very smoothly from start to the end... thank you !

Deborah C. 
Rating:
3.0

It took an average of 30 minutes each time I called uhaul to get someone on the phone. Only the 3rd time was I able to get information about adding a second driver to my trip. The 2 previously had given wrong info saying that the 2nd driver had to be physically present to present their driver's license at time of rental.. On returning my van the attendant was not present in the store area for over 30 minutes while customers waited. Only 1 employee on site for enormous facility. After another 30 minute wait on hold your corporate call center was able to contact him so that he came to the desk from the warehouse area. You are understaffed and your people are not properly trained.

Billy B. 
Rating:
1.0

2nd terrible experience here since February. The employees are just breathing bodies who care nothing about customers or customer service. They do love their phones though. First time i finally had to get 1-800 to help me return a trailer after almost on hour of dealing with an incompetent employee. This time Equipment in bad shape-could not get trailer hitch to drop onto ball properly. Employee no help. We Went to another trailer on the lot and it worked fine. She refused to give us that one ... because it was “ reserved” for another day. Need to be concerned about customer today and work to fix the other later. I had a reservation too and expected working equipment. On our own, we worked on fixing your equipment because we had to have a trailer then and all other places closed. After all the problems i should have at least received a discount. Terrible employees, terrible service and this was the same for most of the others i watched her deal with.

SUZANNE A. 
Rating:
1.0

Very very rude workers. They overcharged me on miles , I only went 5. I had to pay for 15. They didnt show me my truck, had to go outside and find it on my own. They had no utility dolly’s for rent. My experience was horrible. The woman had a attitude. They were eating chick-fil-a at the desk while ringing me up.

taimone b.  |  First Impressions 
Rating:
3.0

The truck was in terrible shape - badly dented and scratched, broken windshield, broken door handle, and smelled like a dorm room in the cargo area. I ordered a furniture dolly with my truck. I was never directed to pick one up from any other person, so I assumed it was in the truck. I arrived home and it wasn't inside. When I went back to get one, the attendant said this location didn't provide them. I was disappointed, but also upset I was charged for it.

Bryan W. 
Rating:
3.0

When I came to pick up my dolly they did not have the one I reserved, so this needs to be addressed when people are requesting a reservation over the phone.

Nakia H. 
Rating:
5.0

None

Sandra W.  |  First Impressions 
Rating:
5.0

staff need to be friendlier - I spoke to one lady and didn't speak back for a while then she said she would get someone to help unload the trailer and the lady who helped me was very nice, helpful and pleasant. She was the smaller of the 2 ladies

Karen G. 
Rating:
5.0

Customer did not leave a comment.

debra j.  |  Overall Experience 
Rating:
5.0

I will continue to use this U-Haul office and recommend it to others.

Timothy W. 
Rating:
5.0

Customer did not leave a comment.

DIANNA H. 
Rating:
4.0

Store did not open at 9 as posted. Plus that's when I made reservation for which put me already behind and caused me to return truck late. Not a great experience.

HAROLD C. 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn H. 
Rating:
5.0

Customer did not leave a comment.

NAQESHA G. 
Rating:
5.0

We rented a dozen moving pads and were told to get a package of same from a bin. It turned out that there were only 6 pads in one package which we only found out when we opened them. It was too late to go back for another package.

STEPHEN C. 
Rating:
3.0

It was completely ridiculous and a major inconvenience that there was no backup plan/paper system with the system being down on 4/18/21. I had family drive 4 hours to help me and it put us in a bind. This makes me not want to use uhaul in the future and definitely would not recommend uhaul!

Jana S. 
Rating:
3.0

Provide a friendlier staff member. She was extremely rude and very short at pick up and return. At pick up she handed me the key and said "your truck is outside" she did not do a walk around which is supposed to happen. The paperwork said the tank was full and it was not. I drove 29 miles and the truck help $30 in gas. That shows there is no way the truck was on full. But since there was no walk around at pick up i have no way to prove it. At return the sign on the canopy says to remain in vehicle for inspection. The same female came out said are you returning. I responded "yes" she said did you pay with a card? I said "yes" she said just leave i will get it later. I have a problem with this because once again if she had charged me with any damage. I was already gone and no way to defend the charges. I was very disappointed in the customer service at this location!

John W. 
Rating:
3.0

Make sure gas tank is not empty when I pick up the truck.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

Theodore N. 
Rating:
5.0

Yall was great with service

ATTACHE J. 
Rating:
5.0

Perfect experience! I've used u-haul many times over the years but this was hands down the best experience I've had from start to finish. Incredibly friendly and helpful employees. A+

DANIEL P. 
Rating:
4.0

Everything was good.

ross H. 
Rating:
5.0

Nothing everything was perfect

Shelia J. 
Rating:
5.0

Customer did not leave a comment.

Monique A. 
Rating:
4.0

Customer did not leave a comment.

marquita H. 
Rating:
3.0

Make sure to check gas levels for accuracy.

Terry R. 
Rating:
5.0

Need some strong person here to help the elderly with taking the trailer off. Very difficult for a 68 year old to lift and move the trailer.

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

DALTON T. 
Rating:
5.0

Worked and cleared up drop off specs

RICK P. 
Rating:
4.0

Customer did not leave a comment.

Jesse P. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER A. 
Rating:
5.0

This location is a busy one. I stood in front of the counter for several minutes with multiple people behind the counter but only one person was helping customers. No one said a word to me or any customer until they were ready for us to step forward. Acknowledgement of the customers and opening other lines would be a big service.

Daniel R. 
Rating:
4.0

Customer did not leave a comment.

jamie K. 
Rating:
1.0

Customer did not leave a comment.

korean h.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

We had wonderful customer service both while renting the truck and in returning it! Sharon was especially helpful as we were in a difficult time constraint.

David C. 
Rating:
5.0

Customer did not leave a comment.

CHASITY W. 
Rating:
5.0

Customer did not leave a comment.

dawn k.  |  First Impressions 
Rating:
5.0

Treated me good have know uhaul for many years very nice place treated me good

LARRY H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dennice m.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Kyonn G.  |  First Impressions 
Rating:
5.0

Excellent customer service

Tammy P.  |  First Impressions 
Rating:
4.0

We are vert well pleased. They held our unit an extra day as we had something come up and couldn't move in on Jan. 1

Martha D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Charles B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andrew D.  |  Overall Experience 
Rating:
5.0

New office personnel need additional training, especially in your computet system, as part of their on boarding process. They're struggling and it shows. They're getting the job done, though, but could use some support.

jonathan o.  |  Overall Experience 
Rating:
5.0

Did not offer deeper discount for moving truck as a storage renter. We used Penske for the bigger moved.

SYLATHIA T.  |  Overall Experience 
Rating:
5.0

Taylor Brooks is a phenomenal manager and has a great crew to help her. They handled all of my needs very well. I'd use them again in a heartbeat.

Marshal M.  |  First Impressions 
Rating:
5.0

I would recommend friends to use this facility

Anthony M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pam L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric T.  |  First Impressions 
Rating:
5.0

Associates were extremely friendly and helpful, then even helped me backup a trailer for the first time!! Facility is very clean and secure.

Duncan S.  |  First Impressions 
Rating:
5.0

Very professional

Debra T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

alisa H.  |  Overall Experience 
Rating:
5.0

Very satisfied

Anthony M.  |  First Impressions 
Rating:
1.0

Very rude and unprofessional staff.

Alana D.  |  Overall Experience 
Rating:
4.0

Store hour should be 24 hours.....;)

phillipa b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alexis j.  |  First Impressions 
Rating:
5.0

I love the convenient and the prices,and how wonderful the staff that work there

lela p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Netanya N.  |  Overall Experience 
Rating:
1.0

We cleaned out the storage unit before the beginning of the next month and Was still charged for an whole months rent that we did not use. They also added a late fee of $20 which should not have been charged as they had our info on file and auto drafted this charge so it was not our fault they overdrafted it late. The manager was rude and would not refund my husband even the late fee they charged. We will not use the storage facility at this location again in the future and will not recommend it to friends because of the poor customer service.

lashon h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alana D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

willette h.  |  Overall Experience 
No reviews have been submitted for this location.

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