Customer Reviews for U-Haul Moving & Storage of Jacksonville Heights

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Jacksonville Heights

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JEFFREY K.
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Customer did not leave a comment.

Nancy R. | Overall Experience |
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Agradecida por el trato tan especial y su atención. Si los vuelvo a necesitar no dudaría en usar ese centro de almacenamiento! Muchas gracias!

JODY M. | First Impressions |
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Customer did not leave a comment.

LESLIE T.
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DOUGLAS C.
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DAVID M.
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Customer did not leave a comment.

WAYNE S.
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Nothing it was a great experience.

JULIA H.
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Customer did not leave a comment.

GWENDOLYN R.
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N.a.

Ladana S.
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Never send anyone to his location again and take his dealer's license that's how you can improve for the next customer do not put them through what I had to go through.

JEANNETTE C.
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Kyle was personal and very helpful.

COLIN G.
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I've known Kyle for about a year now and he is a definite asset to uhaul. He's pleasant, knows his stuff, and quick.

IRIS A.
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Customer did not leave a comment.

CONAN M.
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The people were nice and informative loved the service

ben d. | Overall Experience |
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My experience with this particular location has been a part of my life that I will never forget. Kyle Butler has provided me with the highest customer service I’ve ever received in any industry and I truly believe that his value is immeasurable. As a store/general manager, his potential is limitless. He has the unpost care and consideration for his clients. His experience with U-Haul’s protocol and operations offers him a bulletproof photographic memory. His dedication allows him to remember and recall the most important important parts of any conversation, even up to the individual habits of clientele. His resilience allows him to be poised and effortless in his work because thought I’ve dealt with him for nearly 2 years, I never once saw him down or bothered. I could only imagine what obstacles he has faced regarding his responsibilities while yet still providing A1 service. I’d like to thank U-Haul and their staff for allowing such a great, outstanding, brilliant and sharp human to be a pivotal part of their operation and I’d also like to advise that if Kyle where to become part of your regional operations, he could groom more brilliant individuals to be more like him (truly outstanding). Thx

Bernardo D.
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RUBEN M.
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Johnny S. | Overall Experience |
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Otilia B. | Overall Experience |
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RICHARD C.
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Customer did not leave a comment.

Melissa B.
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Everything was great

Melissa B. | First Impressions |
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Kyle was amazing, friendly and efficient. He went above and beyond my expectations. I would recommend this location to anyone looking for great customer Service.

FRANKIE Y.
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Make sure your trucks are in good shape if someone is paying five it. I feel like my truck was unsafe.

PAMELA M.
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The representative who assisted me was extremely helpful and knowledgeable. Excellent customer service.

Cherisse C.
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Customer did not leave a comment.

ROBERT N.
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khalilah M.
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MICHAEL W.
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Jerrod B.
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More employees on typical busy days.. Weekends!

MARK O.
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Customer did not leave a comment.

RONNIE R.
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Customer did not leave a comment.

JILL R.
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Excellent place, fantastic people!!! 100%

DAVEAN W.
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Just check the trucks before renting. Wasted a lot of my time replacing headlights and getting my reservation fix

Corey E.
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Customer did not leave a comment.

MICHAEL L.
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The general manager was great! So helpful and very friendly!

Otis S.
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Customer did not leave a comment.

SEAN O.
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This team always does good

Johnny L.
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BRITTANY D.
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JOSEPH W.
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MICHAEL T.
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ANGEL M.
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Kyle the General Manager was beyond exceptional, he went out of his was to help me this past weekend and I couldn't of asked for a better, easier U-Haul experience. Thank you Kyle and your team!

CLIFFORD T.
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DAVID H.
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KATHRYNE L.
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SHELBA W.
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The interior of the truck was dirty with liquid spills and smelled badly of cigarette smoke.

DAN J.
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Customer did not leave a comment.

Kenyata A. | First Impressions |
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Kyle assisted me with everything I needed. Very friendly but also very professional.

FELIPE R.
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Prompt, efficient, respectful.

ROBERT M.
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Customer did not leave a comment.

FRANK M.
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seemed short staffed.only saw two guys.two guys working their butts off trying to get everything done and they still maintain good friend service.

Nicholas T.
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Customer did not leave a comment.

Fernando T.
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Very good customer service

Nancy J.
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Customer did not leave a comment.

HAPPY H.
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Thanks

CARRIE C.
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The van liner needed to be replaced but it was overall exactly what I wanted. Great customer service and clean office space.

Ashley T.
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Kyle was very helpful

Kamara B.
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Customer did not leave a comment.

Ana C. | First Impressions |
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Kyle was very polite & helpful. He explained everything I needed to know to me. He went above & beyond in helping me.

NATALIE S.
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Excellent service, no need for improvements needed at this time. Thank you!

nikki b. | Overall Experience |
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The store manager was always very helpful from the beginning to the the end. Thank you for helping me through my very difficult time.

JERRY S.
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Customer did not leave a comment.

MICHAEL T.
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They have Great Customer service.

Jaida B.
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JeaNae B.
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Tyra B. | Overall Experience |
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Kyle was so helpful & friendly. We were in a bind & he fixed us right up. Highly recommend this facility after working with Kyle. Clean, convenient & friendly.

MICHAEL T. | First Impressions |
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Great Customer service.

Shanice M.
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Made a mistake with the gas and was charged $84 for fuel asked for this to be worked out and I was told it can be paid out overtime but I can't afford to pay it It was a mistake and no help.

David H.
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Customer did not leave a comment.

JEROME H.
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EMERALD M.
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Wesley J.
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I reserved it at a different location and was never notified that I had to pick it up at the 103rd location. A bunch of extra driving in traffic I really didn't have time for.

GRACY H.
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Customer did not leave a comment.

QUELY M.
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That a good way to move in fast thank you

Ligarius G.
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RONNIE A.
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Excellent customer service very clean very fast to help you thank you so much for all your help

Scott E.
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Customer did not leave a comment.

BILLY T.
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Staff super helpful and friendly.

PIERROT D.
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Couldn't drop trail of properly because barcode on the front door would not work.

anes T.
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Make sure your employees wear mask

JAMES C.
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Customer did not leave a comment.

Carolyn D.
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Great staff member. This was my first time ever renting All paper work is reservation was up to date which made the wait very short. Great job!!

GWENNETH F.
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Kyle is awesome! Great experience,would highly recommend!

Evelyn H.
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Truck probably needed a some service. Hard time getting it to get up & go!

CARLOS Q.
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When the people rent the equipment with fifteen days prior the day everything rent supposed to be at the location. No make the customer go to another location to pickup another equipments and only charge two dollar less went the customer spend 14 miles between locations..

ANTHONY J.
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Customer did not leave a comment.

William S.
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MARNA S.
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Darren G.
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JAHDIEL W.
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Stuart J.
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MICHAEL T.
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Morgan M.
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they overcharged my account because when i dropped the rental van back in, they never checked me in or had notation that i even dropped it off, now i have to wait until Monday to get my money back because of inexperienced workers at location

JAMES K.
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James Williams was extremely helpful and very courteous. Top notch associate!

FREDRICK C.
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Customer did not leave a comment.

CHRIS S.
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Brian Moon needs more instructions on what trucks can actually hold height wise. And he needs to help customers that are having problems because of his lack of knowledge instead of leaving them in the parking lot to fend for themselves because he wants to go home. Kyle Butler took grwat care of us and fixed the problem that was created and even went beyond what he had to to make things right and better for us. Thank you Kyle!!

Erick S.
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Great move

MICHAEL T.
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Customer did not leave a comment.

harry T.
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MARC M.
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Gentlemen that helped me at counter were phenomenal. They seemed to really care about doing a good job.

John S.
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Stop forcing people to wear the Mask.

Jessica V.
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Drop off & pick up were not on location that was emailed to me. When I reserved truck, I marked I did not want to enter office & I had too. The customer service was horrible, I also needed a dolly, I was told it'll be in truck & it wasn't. Then I had to find one & return it next day, I couldn't drop it off out of town & I needed it. Just a horrible difficult experience

Charles S.
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Customer did not leave a comment.

VALENIE H. | First Impressions |
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Staff member didn't tell me what would happen when bringing the truck back before time.No information was listed on the contract.

Carrie C.
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This particular rental (van) was damaged and the rear was dirty. The rear door wouldn't open and the electrical ports inside the cab didn't work so I couldn't charge my phone. My phone died and I'm glad I didn't need to go more that a few miles because I would have had no way to reach my family un the event of an emergency.

Wendy H. | Overall Experience |
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Customer did not leave a comment.

DARRYL G.
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Just a drop off she didnt assist.

Tyra B.
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Kyle has been amazing & so helpful throughout our move. Highly recommend this location.

Kimberly C.
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The staff here don't do their jobs at all. Very lazy and complacent. Makes customer do things they are supposed to do and then charge customer door their F$&@ Up!

JENNIFER B.
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Kyle was a true blessing in a very difficult time. He was able to accommodate all my needs.

Sheila C.
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Customer did not leave a comment.

kasandra g. | Overall Experience |
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Kyle F.
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Perfect, earned a life longer customer. Thank you for all of your help!

James C.
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Customer did not leave a comment.

marie w. | First Impressions |
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My experience from the Customer Service with the U-Haul in Orange Park, to Drew who dropped of my U-Box and then finally Kyle at 9422 103rd. St. In Jacksonville. I can not say enough great things. Kyle was so accommodating to me ,patient with me and just gave me the best customer service. He was working alone and was very quick and gave you his full attention to all customers. Thank you for everything Kyle I appreciate your service.

louis w. | Overall Experience |
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Very friendly staff..!! They actually called me by name each and every time they saw me..!! Now that’s customer appreciation.

Kyle F. | Overall Experience |
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Great experience, even with an error occuring at the end. Y'all took care of me and quickly resolved the issue. Best experience I've had with a u-haul. Thank you!

BRENDA V. | Overall Experience |
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Already recommended.

Troy P. | Overall Experience |
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The staff was hands down the best they were friendly and as helping as they could be Kyle at the front seat was the most professional he should be compensated for his personality and the amount of help he provides one of the best experiences I’ve had in awhile

Sarah F. | Overall Experience |
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I was completely overcharged for everything and I am extremely upset:

synthia m. | Overall Experience |
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Customer did not leave a comment.

tabitha r. | First Impressions |
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nikki b. | First Impressions |
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Thank u for your help

Genesis S. | Overall Experience |
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Customer did not leave a comment.

Anita G. | Overall Experience |
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The unit was riddled with roaches. Never again! I told them about the critters many time. They did a roach bomb one time. There reasons were the roaches come from the outside and they really cant do anything about it. When we our things we had to repack all the boxes, check everything and shake everything out. The roaches were everywhere. We moved to another storage company. Do not take your things there!

tobin t. | Overall Experience |
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Kyle and Ms. Lammott were always very friendly and helpful. Every time I saw them they were either helping customers or doing facility maintenance. Even though busy, they always took a moment to make me feel welcome. Please make sure the emloyees there are rewarded accordingly. Thank you!

nancy g. | Overall Experience |
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When I was checking out my wife wanted to use the bathroom; the sign on the door said employees only. The staff member with long blonde got mouthy and told me I could wait all day that she wasn't helping me. She wouldn't stop and kept mumbling that she wouldn't wait on me. Finally she was told to wait on me and I refused saying I would wait for another associate.

MERCY S. | First Impressions |
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staff very friendly, helpful, always available at any time for you when ever you need them. location is very clean, is very safe and very well maintain.

Sherley S. | Overall Experience |
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This was my first time using uhaul to store anything and it was a very good experience. Thank you for being such good people. God bless you all.

Kyle F. | First Impressions |
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Customer did not leave a comment.

Sherley S. | First Impressions |
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Customer did not leave a comment.

karrie k. | Overall Experience |
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They took $33.00 out my account and made me have a overdraft and made my bill go in overdraft so i have 2 overdrafts that is $70.00 plus i am on a fixed income that's not good. I am very upset my bill

Alexis R. | First Impressions |
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Did not expect the treatment I received which was awesome!! Always appreciative for the excelente service!!

Inthasone S. | First Impressions |
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None

Joe S. | Overall Experience |
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I very much appreciated the service, convenience, pricing and total experience. Thank you U-Haul.

tammie w. | Overall Experience |
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Very great experiences here at this facility.

Jacqueline b. | First Impressions |
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The customers service was excellent. Everything was explained to me and the guy walked me to my unit to show me how to access the unit and to make sure my card worked.

Sean M. | Overall Experience |
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The restroom in the loading area was often locked/inaccessible. Why? Hallway lighting was dangerously difficult to re-activate after it timed-out, I almost fell several times in the dark.

Tommy B. | First Impressions |
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Great customer service.-

Angela C. | First Impressions |
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I was going through it, and the staff that was working helped me manuver everything flawlessly.

larry s. | Overall Experience |
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Great Staff lead by Ashley

Mark W. | Overall Experience |
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The entire staff was knowledgeable, friendly, helpful

tammy b. | Overall Experience |
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The staff is amazing. Everyone works together friendly. Hard workers and all of them need a raise have a BLESS DAY 😇

VANESSA A. | First Impressions |
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Thank you for making move so much easier..

Wendy H. | Overall Experience |
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Great staff! Friendly and very helpful. Thank you for a pleasant experience.

stacy s. | Overall Experience |
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Very. Nice place

Wendy H. | First Impressions |
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Great staff! Very clean and nice location. Everyone was super friendly and helpful.

SHAINA A. | First Impressions |
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I was in and about in less than 15 minutes . All of my information was readily available because I used my u-haul app. The staff was friendly and very organized

Rachel D. | Overall Experience |
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I was very happy with how clean everything was, in the offices and our storage. It worked perfect for the short amount of time we needed it. As always, the service was great!

Rachel D. | First Impressions |
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Perfect, customer service.

Margaret F. | Overall Experience |
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I was only there for less than a month.

shawn h. | First Impressions |
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employee was awesome

Sabrina S. | Overall Experience |
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Excellent customer service. Very clean.

Sabrina S. | Overall Experience |
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Excellent customer service.

Cody C. | First Impressions |
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So quick and convenient. Amazing customer service

Sabrina S. | First Impressions |
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always professional, clean units, and happy attitudes! Thank you!!!

larry s. | First Impressions |
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Great Team and superb customer service

sinath c. | Overall Experience |
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Na

Alicia M. | First Impressions |
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Staff very helpful

Anthony M. | First Impressions |
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I’ve been to a few locations and the service in this particular one is above and beyond! Thank Younfor everything and specially getting me out of a jam so quick!

joseph f. | Overall Experience |
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n

Liz A. | Overall Experience |
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Friendly and helpful staff. Storage unit and surrounding area very clean.

Eric E. | First Impressions |
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Employees were eager to assist in any way. They were informative, knowledgeable and helpful.

Patricia M. | First Impressions |
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Staff was courteous and professional. Facility clean and well maintained.

alecia m. | First Impressions |
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Logan was amazing. Made my experience easy and ensure I understood everything.

paul s. | Overall Experience |
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I rented this unit for 2 years and 4 months. Never had an issue with anything. 24 hour access was flawless. I never saw any dust, dirt or trash anywhere. No evidence of moisture. Nice place!

Saundra H. | Overall Experience |
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Good service, friendly staff.

Barbara K. | Overall Experience |
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good safe place with great staff

kaila e. | Overall Experience |
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Rep lack knowledge of product beside that facility was okay! If you guys sell the locks you guys should have a way of getting in after an lost key. Pop a lock is $150 that’s ridiculous

Delane K. | Overall Experience |
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The only problem I had was seeing some small spiders a few roaches and a few silverfish. The temperature needed to be cooler. Other than that everything is great. Staff and manager great!

Denise B. | Overall Experience |
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Rats

lisa s. | Overall Experience |
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I felt my belongings were safe at this facility. They do need a computer update, though at the front desk. Security system was great!

Yorlanda B. | Overall Experience |
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Keep up the good work

donovan h. | Overall Experience |
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Great staff.

timothy h. | Reservation |
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no problems whatsoever

Peter B. | Overall Experience |
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Great service and we even had to change the delivery address last minute and they accommodated us! Thank you!!!!

kimberlee c. | Overall Experience |
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Logan is very understandable and helpful. I would recommend anybody come into contact with to go to uhaul !!

dana s. | Overall Experience |
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u-box delivery woman was super! very professional.

jesus p. | Overall Experience |
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It was nearly time to close and the lady at the front office still helping me out with the paper work thanks again

Alfred H. | Overall Experience |
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I Was very Pleased with all the Service . Ms. Dominic was A Pleasure to Work with She Went Over and Above the Call of her Duties. She Represents what in Mean to Show Excellence in the Work Place. ☺

debreal s. | Overall Experience |
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my furniture was molded and mildew im very upset

Chris D. | Overall Experience |
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It would be nice if you had a weekly rate for the storage units.

VINCENT B. | Overall Experience |
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Episode with a customer service Rep, after he thought he heard me say I was about to blow up the unit. He assumed and he said" am calling the police. He should have clarified before hand. V Brown

carolyn s. | Overall Experience |
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Very nice. I would definitely use them again, and also recommend them to friends. Carolyn

matthew m. | Overall Experience |
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My only complaint is that the level of service between store personnel and call center was not consistent. When I called to make inquiries about closing my account, I would get conflicting info.

Carnell H. | Overall Experience |
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The team at 5 brothers expectations were far exceeded with the assistance of Charles and Jazmine they really helped us get out business set up and we are very greatful for there assistance

THOMAS S. | Overall Experience |
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Excellent business, helpful and polite employees.

Andre S. | Overall Experience |
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Great facility

Patricia W. | Overall Experience |
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They are very good and I would refer to anyone

JOHN W. | Overall Experience |
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Very pleasant rental experience.

No reviews have been submitted for this location.

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