Customer Reviews for U-Haul Moving & Storage of Jacksonville Heights

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Jacksonville Heights

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Ashley H. on

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Staff were very friendly, helpful and efficient.

Frankie B. on

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Upon arrival at the 103rd location their was 2woman who paid cash and the clerk had problems finding keys and was not attentive to their needs

SAMANTHA T. on

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I don’t agree with the gas fees that I was charged.

Carrie C. on

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More staff needed

Charles W. on

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CHRISTY S. on

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joseph P. on

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Anthony S. on

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Keep up the good work 🙂

Ciera S. on

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Great service.

Ophelia W. on

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Jose M. on

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Excellent service in this place

John G. on

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The crew was awesome!

Gabriel H. on

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Super efficient and friendly personal. We were in and out in less than 15min. (Love the online checkin feature). 5 stars!

Joe S. on

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I very much appreciated the service, convenience, pricing and total experience. Thank you U-Haul.

tammie w. on

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Very great experiences here at this facility.

Debra P. on

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Glenn A. on

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Natalie H. on

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Jacqueline b. on

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The customers service was excellent. Everything was explained to me and the guy walked me to my unit to show me how to access the unit and to make sure my card worked.

Sean M. on

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The restroom in the loading area was often locked/inaccessible. Why? Hallway lighting was dangerously difficult to re-activate after it timed-out, I almost fell several times in the dark.

billy M. on

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Drop off was a breeze , had me checked in before I even got out of the truck. Handed the gentleman the keys and he checked the gas etc and emailed my receipt before I even could ask for it

Dana D. on

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Patty G. on

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Rochelle C. on

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Very rude service at the customer contact center and the team members lack the ability of thinking outside the box, and do not follow though on promises....very dissatisfied can believe I done business with this company for over 3 years.

Tommy B. on

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Great customer service.-

Niclos M. on

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Steve C. on

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Angela C. on

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I was going through it, and the staff that was working helped me manuver everything flawlessly.

Daphne H. on

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Richard S. on

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Caridad B. on

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Thank you so much for making our move a better experience!!!

larry s. on

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Great Staff lead by Ashley

Colin G. on

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jaime M. on

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Kenneth C. on

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Every time gets better in Uhaul

Jeffrey R. on

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5 Stars

Sheila J. on

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Evin W. on

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Angela H. on

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Teddy B. on

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Martin C. on

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Kenneth R. on

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You delayed my shipment. I left for a cruise before the box arrived. The people that went to pick up the box were told it was still in San Diego. You messed up this order completely. If you are looking for a recommendation from me you'll get a bad one. When the order did arrived it arrived at the wrong location and we were charged an additional $35. That's pretty good, you screw up and charge more money. You need to reimburse the $35.

LUISMER M. on

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Mark W. on

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The entire staff was knowledgeable, friendly, helpful

Patricia M. on

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Best place in town always super friendly and very quick

Leonard A. on

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Computer upgrade needed took too long to complete transaction

Richard G. on

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Upgrade the computers! That’s it.

Kathleen S. on

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Robert P. on

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Richard B. on

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Ryan was excellent and friendly

SAMMIE S. on

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Great service

Robert K. on

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I cannot think of anything off hand. Everything went well!

Robert R. on

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Kyle was very friendly and helpful ,Great experience...

Derrick G. on

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tammy b. on

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The staff is amazing. Everyone works together friendly. Hard workers and all of them need a raise have a BLESS DAY 😇

Marquita A. on

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Marquita A. on

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Keionte F. on

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arthur A. on

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Teddy B. on

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Zyre M. on

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David B. on

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Donna R. on

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No improvements necessary.

Martin C. on

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John H. on

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The windshield on the truck that I rented was filthy and the windshield washer fluid was out. I had to immediately stop and clean it.

Ernest L. on

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Zion K. on

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Kirsti T. on

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Tavaresa N. on

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PLEASE CALL ME BECAUSE I DID NOT MAKE A RESERVATION YOU!!!!!!! PLEASE CALL ME. Jeanette Buxton 267-255-5256

barry W. on

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Jasmine O. on

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Kimberly L. on

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Ensure that their rental websites don't go off line while they are trying to complete the paperwork.

Daniel C. on

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Equipment was available when i needed it at a great price...

Rich S. on

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The van A/C only worked if the vehicle was stationary or barely moving. While driving, it would blow hot air on my feet. The driver's door and left front fender were bent badly and the door wouldn't latch without slamming it multiple times. While driving, the vehicle would pull to the right constantly. The outside mirrors cannot be adjusted so the driver has poor visibility while driving or backing. The passenger door handles didn't work so my passenger had to crawl in and out through the driver's side. I deem this a major safety issue that needs addressed before the vehicle is rented out again!

Angel M. on

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Great job

Benjamin G. on

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After a reservation for equipment has been made, don't rent it to someone else. 5 times equipment that I reserved was rented to someone else in a period of 3 days. I had help only for the weekend, and because of lack of equipment that I had reserved I lost 18 hrs of moving time waiting for equipment to be returned and had to finish up by myself. Uhaul made my move the worst moving experience ever. Staff were not knowledgeable of the equipment available, when asked if they sold a come along and I explained what it was they said they didn't have one. I was looking for straps on their supply wall and there was a come along, go figure. Twice I asked for assistance with their forklift and was told sure, only later to be told no we can't do that because we would be fired.

Sean P M. on

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Amazing customer service, will recommend!

Niels W. on

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Do a better job maintaining and cleaning trailers. The unit I rented was in rough shape and had dry rotted tires.

Steve F. on

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Angelia T. on

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VANESSA A. on

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Thank you for making move so much easier..

Juan O. on

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THEODORE M. on

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Above and beyond...A++++++

Dena G. on

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Quick turn around. Didn’t have to wait in a long line to return the truck. The staff was friendly.

timothy W. on

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Customer service was great at this location will definitely be back for future rentals

Lacy S. on

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This crew was awesome beginning to end. Great crew

Glenn R. on

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The two girls that waited on us were both very courteous and professional! Please tell them THANKS!

Robert S. on

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Great experience. Very professional.

Nicole H. on

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Katura D. on

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brittany D. on

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When I reserved and picked up the truck the person who ran my debit card told me that it would only cost me $143 because it does not go by mile because I lived too far away so then I was supposedly going to be charged $500 compared to my $145 I find that ridiculous

gary T. on

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MARIE W. on

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lorraine L. on

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This U-Haul is and always has been an AWESOME place to have our storage unit and any other needs for towed units!!! Employees are alway very helpful and very competent at their jobs!!

Orlando B. on

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Customer service representative at the time of rental provided an excellent assistance. Thank you.

LESLIE S. on

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I ordered a 15 ft truck but at the last minute could only get a 26 ft truck. This is twice UHaul has messed up my reservation.

Cristina G. on

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I rented a trailer to go to Central Florida to help someone get some stuff to bring to Jacksonville in front of Hurricane Dorian. I was coming back home and hit traffic (this was on Friday, 08-30). I got home and was trying to hurry to get the golf cart and other stuff unloaded and bring the trailer back. I was late in returning it. The lady said so your total bill is $$$. I said you are charging me an extra day for being 10 minutes late. Another employee, young boy, said I tried calling you. I said I didn’t have a voicemail. I did see a missed call when I was unloading my stuff (wasn’t carrying my phone). Why didn’t you leave a message. His response “ I was with a customer”. Well then why did you call me if you had a customer. Never again. I can find trailers and better trucks elsewhere.

Wendy H. on

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Great staff! Friendly and very helpful. Thank you for a pleasant experience.

Martin C. on

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Brand new van with 54 miles on it. Can’t complain about that!

Jeremiah W. on

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Great employees

Lillian H. on

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Lillian H. on

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Melanie E. on

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Bryan R. on

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Erica S. on

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The arranged drop off location would not accept the truck and did nothing to reconcile this. The employees at this location were significantly lacking in customer service compared to the other location. The employees told me they did not know where I could drop off the truck but that I was responsible to do so. I find this very problematic and did not have the issue resolved whatsoever.

Randy W. on

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The representative that assisted me with the checkout was very helpful. Had ordered one type if vehicle and due to weather conditions, required another. He was able to do so with no difficulty whatso ever. No complaints here. Great customer service.

Carla R. on

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The process for returning the truck after was not explained properly. Then charged us for the dolly that was never used.

Michael T. on

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CASEY M. on

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A newer location, only 2nd time there and it was after hours. First time was during hours and great, after hours, key/drop box could be marked better. But a very nice, newer uhail.

Alexander W. on

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Change your banking policies you charge somebody charge them on that day not hold the money 4 week and then takes out the charge

Martha R. on

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If there is more associate the checking will be more faster

stacy s. on

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Very. Nice place

Wendy H. on

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Great staff! Very clean and nice location. Everyone was super friendly and helpful.

SHAINA A. on

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I was in and about in less than 15 minutes . All of my information was readily available because I used my u-haul app. The staff was friendly and very organized

Rachel D. on

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I was very happy with how clean everything was, in the offices and our storage. It worked perfect for the short amount of time we needed it. As always, the service was great!

Rachel D. on

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Perfect, customer service.

Margaret F. on

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I was only there for less than a month.

shawn h. on

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employee was awesome

Sabrina S. on

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Excellent customer service. Very clean.

Sabrina S. on

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Excellent customer service.

Cody C. on

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So quick and convenient. Amazing customer service

Sabrina S. on

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always professional, clean units, and happy attitudes! Thank you!!!

larry s. on

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Great Team and superb customer service

sinath c. on

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Na

Alicia M. on

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Staff very helpful

Anthony M. on

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I’ve been to a few locations and the service in this particular one is above and beyond! Thank Younfor everything and specially getting me out of a jam so quick!

joseph f. on

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n

Liz A. on

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Friendly and helpful staff. Storage unit and surrounding area very clean.

Eric E. on

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Employees were eager to assist in any way. They were informative, knowledgeable and helpful.

Patricia M. on

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Staff was courteous and professional. Facility clean and well maintained.

alecia m. on

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Logan was amazing. Made my experience easy and ensure I understood everything.

paul s. on

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I rented this unit for 2 years and 4 months. Never had an issue with anything. 24 hour access was flawless. I never saw any dust, dirt or trash anywhere. No evidence of moisture. Nice place!

Saundra H. on

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Good service, friendly staff.

Barbara K. on

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good safe place with great staff

kaila e. on

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Rep lack knowledge of product beside that facility was okay! If you guys sell the locks you guys should have a way of getting in after an lost key. Pop a lock is $150 that’s ridiculous

Delane K. on

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The only problem I had was seeing some small spiders a few roaches and a few silverfish. The temperature needed to be cooler. Other than that everything is great. Staff and manager great!

Denise B. on

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Rats

lisa s. on

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I felt my belongings were safe at this facility. They do need a computer update, though at the front desk. Security system was great!

Yorlanda B. on

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Keep up the good work

donovan h. on

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Great staff.

timothy h. on

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no problems whatsoever

Peter B. on

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Great service and we even had to change the delivery address last minute and they accommodated us! Thank you!!!!

kimberlee c. on

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Logan is very understandable and helpful. I would recommend anybody come into contact with to go to uhaul !!

dana s. on

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u-box delivery woman was super! very professional.

jesus p. on

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It was nearly time to close and the lady at the front office still helping me out with the paper work thanks again

Alfred H. on

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I Was very Pleased with all the Service . Ms. Dominic was A Pleasure to Work with She Went Over and Above the Call of her Duties. She Represents what in Mean to Show Excellence in the Work Place. ☺

debreal s. on

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my furniture was molded and mildew im very upset

Chris D. on

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It would be nice if you had a weekly rate for the storage units.

VINCENT B. on

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Episode with a customer service Rep, after he thought he heard me say I was about to blow up the unit. He assumed and he said" am calling the police. He should have clarified before hand. V Brown

carolyn s. on

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Very nice. I would definitely use them again, and also recommend them to friends. Carolyn

matthew m. on

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My only complaint is that the level of service between store personnel and call center was not consistent. When I called to make inquiries about closing my account, I would get conflicting info.

Carnell H. on

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The team at 5 brothers expectations were far exceeded with the assistance of Charles and Jazmine they really helped us get out business set up and we are very greatful for there assistance

THOMAS S. on

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Excellent business, helpful and polite employees.

Andre S. on

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Great facility

Patricia W. on

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They are very good and I would refer to anyone

JOHN W. on

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Very pleasant rental experience.