Customer Reviews for U-Haul Moving & Storage of Jacksonville Heights

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Jacksonville Heights

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SAMMIE S. on

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Great service

Robert K. on

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I cannot think of anything off hand. Everything went well!

Robert R. on

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Kyle was very friendly and helpful ,Great experience...

Derrick G. on

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Customer did not leave a comment.

tammy b. on

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The staff is amazing. Everyone works together friendly. Hard workers and all of them need a raise have a BLESS DAY 😇

Angel M. on

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Great job

Benjamin G. on

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After a reservation for equipment has been made, don't rent it to someone else. 5 times equipment that I reserved was rented to someone else in a period of 3 days. I had help only for the weekend, and because of lack of equipment that I had reserved I lost 18 hrs of moving time waiting for equipment to be returned and had to finish up by myself. Uhaul made my move the worst moving experience ever. Staff were not knowledgeable of the equipment available, when asked if they sold a come along and I explained what it was they said they didn't have one. I was looking for straps on their supply wall and there was a come along, go figure. Twice I asked for assistance with their forklift and was told sure, only later to be told no we can't do that because we would be fired.

Sean P M. on

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Amazing customer service, will recommend!

Niels W. on

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Do a better job maintaining and cleaning trailers. The unit I rented was in rough shape and had dry rotted tires.

Steve F. on

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Angelia T. on

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VANESSA A. on

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Thank you for making move so much easier..

Juan O. on

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THEODORE M. on

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Above and beyond...A++++++

Dena G. on

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Quick turn around. Didn’t have to wait in a long line to return the truck. The staff was friendly.

timothy W. on

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Customer service was great at this location will definitely be back for future rentals

Lacy S. on

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This crew was awesome beginning to end. Great crew

Glenn R. on

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The two girls that waited on us were both very courteous and professional! Please tell them THANKS!

Robert S. on

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Great experience. Very professional.

Nicole H. on

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Katura D. on

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brittany D. on

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When I reserved and picked up the truck the person who ran my debit card told me that it would only cost me $143 because it does not go by mile because I lived too far away so then I was supposedly going to be charged $500 compared to my $145 I find that ridiculous

gary T. on

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MARIE W. on

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lorraine L. on

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This U-Haul is and always has been an AWESOME place to have our storage unit and any other needs for towed units!!! Employees are alway very helpful and very competent at their jobs!!

Orlando B. on

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Customer service representative at the time of rental provided an excellent assistance. Thank you.

LESLIE S. on

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I ordered a 15 ft truck but at the last minute could only get a 26 ft truck. This is twice UHaul has messed up my reservation.

Cristina G. on

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I rented a trailer to go to Central Florida to help someone get some stuff to bring to Jacksonville in front of Hurricane Dorian. I was coming back home and hit traffic (this was on Friday, 08-30). I got home and was trying to hurry to get the golf cart and other stuff unloaded and bring the trailer back. I was late in returning it. The lady said so your total bill is $$$. I said you are charging me an extra day for being 10 minutes late. Another employee, young boy, said I tried calling you. I said I didn’t have a voicemail. I did see a missed call when I was unloading my stuff (wasn’t carrying my phone). Why didn’t you leave a message. His response “ I was with a customer”. Well then why did you call me if you had a customer. Never again. I can find trailers and better trucks elsewhere.

Wendy H. on

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Great staff! Friendly and very helpful. Thank you for a pleasant experience.

Martin C. on

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Brand new van with 54 miles on it. Can’t complain about that!

Jeremiah W. on

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Great employees

Lillian H. on

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Lillian H. on

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Melanie E. on

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Bryan R. on

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Erica S. on

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The arranged drop off location would not accept the truck and did nothing to reconcile this. The employees at this location were significantly lacking in customer service compared to the other location. The employees told me they did not know where I could drop off the truck but that I was responsible to do so. I find this very problematic and did not have the issue resolved whatsoever.

Randy W. on

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The representative that assisted me with the checkout was very helpful. Had ordered one type if vehicle and due to weather conditions, required another. He was able to do so with no difficulty whatso ever. No complaints here. Great customer service.

Carla R. on

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The process for returning the truck after was not explained properly. Then charged us for the dolly that was never used.

Michael T. on

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CASEY M. on

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A newer location, only 2nd time there and it was after hours. First time was during hours and great, after hours, key/drop box could be marked better. But a very nice, newer uhail.

Alexander W. on

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Change your banking policies you charge somebody charge them on that day not hold the money 4 week and then takes out the charge

Martha R. on

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If there is more associate the checking will be more faster

Zachary H. on

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I think it would be nice to have a shredder on your premises and pricing is by weight. I say this because when ppl move they tend to find all sorts of documents they don’t need anymore and look to dispose if it.

Adam Y. on

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Ronald T. on

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The staff at the 103rd street U-Haul location went above and beyond to make sure I knew the information that I needed and I was thoroughly prepared before I left the store. Ms. Abby was very detailed in the rental process making sure we were on the same page throughout the entire process and answering every question I had. Kyle the GM was exceptional, making sure to fulfill all my needs in the parking lot before I left, and was very thorough with going in and out inside the truck making sure I was ready. He went up and down every inch with me making sure we covered everything before I left. I left very satisfied and almost can't wait till the next time I move.

Eugene B. on

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stacy s. on

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Very. Nice place

Colin G. on

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All went well at location. Phone res system and calls were bothersome.

Richard B. on

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Thavy K. on

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The gear were not working properly. I place the gear in drive but the car was making noises. The rpm was max out. I had to stop and play with the gear to put back on drive for it to work properly twice. The staff were nice but seem the processing takes longer than it should be

CHRISTOPHER R. on

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The only thing that I can advise had to go to five different locations to rent a 6 x 12 utility trailer with the ramp the app should be updated more toilet vehicle let customers know that vehicles are down for maintenance and they may have to go to another location so they don’t waste a bunch of time going to multiple locations

Samuel W. on

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EUGENE B. on

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BERNARD J. on

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Excellent.

Wendy H. on

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Great staff! Very clean and nice location. Everyone was super friendly and helpful.

Wendy H. on

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Awesome!

Lawrence H. on

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Customer did not leave a comment.

Colin G. on

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NOT the fault of the location but my next reservation was incorrect after I checked 2 mos ago. It was still wrong in the computer.

SHAINA A. on

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I was in and about in less than 15 minutes . All of my information was readily available because I used my u-haul app. The staff was friendly and very organized

ISAAC G. on

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Customer did not leave a comment.

Maurice T. on

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Ordered a furniture dolly and the dolly was not in the truck

RODNEY M. on

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n/a

Matthew W. on

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Customer did not leave a comment.

Gregory A. on

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Great service. In and out fast. Thumbs up.????

angela S. on

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Donald L. on

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The vehicle made a funny noise when it was at speeds over 50 mph. Similar to a very faint horn blowing. No lights cam on, but was annoying to a degree.

Celia M. on

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The location was out of the way (Adding extra miles to our truck) and the location was very dingy. The lady told us wrong information. She said we already paid for the tow trailer, don't pay again at your next location and sure enough we were forced to pay again. Please educate your employees. Miscommunication is very frustrating, especially when we are already having to drive to a different town to pick up equipment.

Lauryn H. on

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Give Scott a raise

JUSTINE W. on

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Customer did not leave a comment.

Martin C. on

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I think the first time I have ever rented a vehicle from U Haul that was new, clean, not beat up and had no defects that made me afraid to drive it.

Remy J. on

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Customer did not leave a comment.

roma K. on

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Had to make a last minute change to reservation and they made it very easy. On day of pick-up lights were not working on trailer, however, Karl helped troubleshoot a blown fuse on truck and assisted fixing it. Awesome customer service.

tommy A. on

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Katherine N. on

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Kathryn T. on

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Manager, Kyle great to work with. I ended up needing a long term rental and let me know my options, worked to get me the most cost effective price and was patient.

Hosea T. on

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Alcides R. on

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Jorge P. on

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THOMAS W. on

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Employees were very helpful, friendly and a pleasure to work with.

karima A. on

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The Customer Service was Outstanding Mr. Kyle Butler and the new Associate guy that just started were Awesome. Thank you again

Catherine H. on

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Both gentleman I dealt with we're very knowledgeable, had great customer service and answered any questions that I had.

Dion G. on

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Brian F. on

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William C. on

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James H. on

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Rachel D. on

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I was very happy with how clean everything was, in the offices and our storage. It worked perfect for the short amount of time we needed it. As always, the service was great!

Christopher W. on

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Customer did not leave a comment.

Rachel D. on

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Great customer service, very helpful.

jerry S. on

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consistently organized, professional, clean, and knowledgeable

Clifford M. on

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Rachel D. on

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Always great customer service!

Michael B. on

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No problems

christopher M. on

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Customer did not leave a comment.

MICHAEL M. on

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Same comments as above.

Rachel D. on

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Perfect, customer service.

shawn F. on

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Jennifer P. on

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julia A. on

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Marva H. on

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My rep was a rockstar!

Salvatore S. on

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Bret B. on

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chantain W. on

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Holly P. on

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Margaret F. on

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I was only there for less than a month.

shawn h. on

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employee was awesome

Sabrina S. on

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Excellent customer service. Very clean.

Sabrina S. on

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Excellent customer service.

Alton M. on

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Customer did not leave a comment.

Cody C. on

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So quick and convenient. Amazing customer service

debrah B. on

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I return the truck after 48 hours so I feel I should have had a rate reduction

Sheena W. on

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Customer did not leave a comment.

Bridgett S. on

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MONIQUE M. on

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Sabrina S. on

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always professional, clean units, and happy attitudes! Thank you!!!

larry s. on

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Great Team and superb customer service

sinath c. on

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Na

Alicia M. on

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Staff very helpful

Anthony M. on

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I’ve been to a few locations and the service in this particular one is above and beyond! Thank Younfor everything and specially getting me out of a jam so quick!

joseph f. on

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n

Liz A. on

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Friendly and helpful staff. Storage unit and surrounding area very clean.

Eric E. on

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Employees were eager to assist in any way. They were informative, knowledgeable and helpful.

Patricia M. on

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Staff was courteous and professional. Facility clean and well maintained.

alecia m. on

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Logan was amazing. Made my experience easy and ensure I understood everything.

paul s. on

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I rented this unit for 2 years and 4 months. Never had an issue with anything. 24 hour access was flawless. I never saw any dust, dirt or trash anywhere. No evidence of moisture. Nice place!

Saundra H. on

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Good service, friendly staff.

Barbara K. on

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good safe place with great staff

kaila e. on

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Rep lack knowledge of product beside that facility was okay! If you guys sell the locks you guys should have a way of getting in after an lost key. Pop a lock is $150 that’s ridiculous

Delane K. on

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The only problem I had was seeing some small spiders a few roaches and a few silverfish. The temperature needed to be cooler. Other than that everything is great. Staff and manager great!

Denise B. on

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Rats

lisa s. on

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I felt my belongings were safe at this facility. They do need a computer update, though at the front desk. Security system was great!

Yorlanda B. on

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Keep up the good work

donovan h. on

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Great staff.

timothy h. on

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no problems whatsoever

Peter B. on

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Great service and we even had to change the delivery address last minute and they accommodated us! Thank you!!!!

kimberlee c. on

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Logan is very understandable and helpful. I would recommend anybody come into contact with to go to uhaul !!

dana s. on

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u-box delivery woman was super! very professional.

jesus p. on

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It was nearly time to close and the lady at the front office still helping me out with the paper work thanks again

Alfred H. on

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I Was very Pleased with all the Service . Ms. Dominic was A Pleasure to Work with She Went Over and Above the Call of her Duties. She Represents what in Mean to Show Excellence in the Work Place. ☺

debreal s. on

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my furniture was molded and mildew im very upset

Chris D. on

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It would be nice if you had a weekly rate for the storage units.

VINCENT B. on

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Episode with a customer service Rep, after he thought he heard me say I was about to blow up the unit. He assumed and he said" am calling the police. He should have clarified before hand. V Brown

carolyn s. on

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Very nice. I would definitely use them again, and also recommend them to friends. Carolyn

matthew m. on

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My only complaint is that the level of service between store personnel and call center was not consistent. When I called to make inquiries about closing my account, I would get conflicting info.

Carnell H. on

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The team at 5 brothers expectations were far exceeded with the assistance of Charles and Jazmine they really helped us get out business set up and we are very greatful for there assistance

THOMAS S. on

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Excellent business, helpful and polite employees.

Andre S. on

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Great facility

Patricia W. on

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They are very good and I would refer to anyone

JOHN W. on

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Very pleasant rental experience.